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Senior service manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted expert

Angela Sebby Ph.D.

Below we've compiled a list of the most critical senior service manager skills. We ranked the top skills for senior service managers based on the percentage of resumes they appeared on. For example, 6.8% of senior service manager resumes contained project management as a skill. Continue reading to find out what skills a senior service manager needs to be successful in the workplace.

15 senior service manager skills for your resume and career

1. Project Management

Here's how senior service managers use project management:

Directed Creative Services Studio and Project Management teams responsible for print design and execution for both domestic and international markets.
Deliver presentations to potential customers outlining service, process, and project management methodology and processing requirements.

2. Client Relationships

Here's how senior service managers use client relationships:

Established and enhanced client relationships resulting in increased repeat business and secured an exclusive contract for a large pharmaceutical client
Enhanced client relationships by facilitating executive meetings to review business strategy and provide pro-active recommendations to improve system reliability.

3. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how senior service managers use business development:

Support both business development for net-new opportunities and mining existing installed base solutions for increased scope.
Led global team of 5-professionals in product marketing and business development in the Hosting/Web/SaaS/IaaS provider segment.

4. Cloud

Cloud is a server that is accessed over the internet. There are different programs and software that also run on these servers. These clouds can be accessed from anywhere in the world as they are not present in your computer storage, but have their online servers. Cloud consists of data centers all across the world.

Here's how senior service managers use cloud:

Executed functional business plans and contributed to development of functional strategies within Cloud and Managed Services.
Delivered added stability to hosting environment by leveraging cloud providers to host mission critical systems.

5. Email Marketing

Here's how senior service managers use email marketing:

Managed training, coordination and transition of 35 concurrent email marketing programs while maintaining current workload.
Engaged users through creating compelling content, targeted email marketing campaigns, and social media.

6. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how senior service managers use customer service:

Facilitated group training on the Order Management transition process and developed follow up documentation to ensure proficiency and improved customer service.
Mentored geographically dispersed team of managers and engineer professionals, resulting in high touch customer service, exceeding client expectations.

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7. Client Facing

Here's how senior service managers use client facing:

Created Client facing presentations and marketing materials.
Lead client facing meetings to discuss complex targeting strategy or set obtainable campaign goals.

8. Financial Services

Financial services are economic services that are offered by the finance sector, which includes banks, financial institutes credit-card agencies, insurance companies, accountancy firms, and others that handles assets. Organizations in the financial services sector are concerned with money and risk management.

Here's how senior service managers use financial services:

Coordinated integrated delivery with regional subject matter specialists in the market verticals of Industrial Manufacturing, Pharmaceuticals, and Financial Services.
Provided advisory services to global financial services firms and a government sponsored enterprise.

9. Professional Services

Professional service is a type of service wherein they offer medium to high rates because of their work. It consists of lawyers, accountants, architects, engineers, consultants, and financial advisers. Usually, they offer knowledge base skills depending on the need of the client. Also, professional services give way to leverage their capabilities in the form of providing professional services.

Here's how senior service managers use professional services:

Delivered value through professional services, managing clients effectively, building & nurturing relationships and driving satisfaction.
Created new low end Professional Services offering to convert previously free implementation activities into revenue producing service.

10. Due Diligence

Due diligence refers to the process of auditing, investigating, or reviewing done to confirm the authenticity of relevant facts. In addition to this, it also refers to the evaluation of a party's financial records to determine whether one should enter into a transaction with the said party or not.

Here's how senior service managers use due diligence:

Managed due diligence team for working capital and debtor-in-possession financing of servicing operations.
Developed and implemented a comprehensive global internal audit and due diligence assessment program.

11. Service Delivery

Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Here's how senior service managers use service delivery:

Utilized ITIL methodology resulting in improved performance of service management activities including service delivery, change management, and major incidents.
Implemented quarterly partnership meetings with external partners/contractors to review progress, problem solve, and identify opportunities to enhance service delivery.

12. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how senior service managers use oversight:

Provided compliance and risk reduction oversight of business activities, developing and implementing audit and compliance procedures as required.
Provided strategic management oversight to make improvements in business competency, relationships, and process enhancements by eliminating waste.

13. Digital Marketing

Here's how senior service managers use digital marketing:

Developed market strategies, delivering against strategic plans and executing digital marketing campaigns on behalf of Fortune 500 clients.
Managed digital marketing, corporate finance software products development and maintenance projects for CFO's office.

14. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how senior service managers use crm:

Managed development and implementation of enterprise sales platform including customer account portals, marketing automation and CRM tools.
Maintained existing CRM database to ensure forecasting abilities and availability of reporting to corporate leadership.

15. SR

Here's how senior service managers use sr:

Promoted to Sr. Service Manager as a result of excellent team performance and employee engagement feedback.
Promoted from a Manager of Provider Services to Sr Manager of Provider Services within six months.

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What skills help Senior Service Managers find jobs?

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What technical skills for a senior service manager stand out to employers?

Angela Sebby Ph.D.

Assistant Professor, Western Carolina University

Business, creative, and organizational skills - I would recommend that upcoming graduates are proficient in Word, Excel (highly used), Powerpoint, Outlook (especially how to send meeting requests and calendar organization), TEAMS, Gantt charts for team management, Mindmapping for creativity, and design software. Additionally, I would recommend that they learn how to properly utilize social media for marketing and PR, not just personal posting. Finally, email etiquette would be essential.

Do you want to know more?

List of senior service manager skills to add to your resume

The most important skills for a senior service manager resume and required skills for a senior service manager to have include:

Project Management
Client Relationships
Business Development
Cloud
Email Marketing
Customer Service
Client Facing
Financial Services
Professional Services
Due Diligence
Service Delivery
Oversight
Digital Marketing
CRM

SR
Process Improvement
Visualization
Exceptional Client
Customer Satisfaction
HR
Risk Management
Excellent Interpersonal
Business Processes
GAAP
Infrastructure
Emerging Technologies
ERP
Payroll

Performance Management
Shared Services
Ongoing Management
ITIL
Taxation
Java
Real Estate
Account Management
Azure
Direct Reports
Lifecycle Management
Escalation Management
Performance Metrics
Client Satisfaction

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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