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What is a senior service representative and how to become one
As a senior service representative, you can make sure that all customers receive the service that they deserve. Senior service representatives are focused on responding to requests from customers and addressing their complaints or concerns. By providing prompt and accurate service to customers, they play an important role in promoting customer loyalty. Senior customer service representatives usually work at a call center and interact with customers on the phone or via email.
These senior representatives may also be responsible for training and evaluating the work of junior employees. Some common duties that these individuals perform include entering data to process sales and upsell when appropriate, keeping track of customer conversations, and handling complaints that are too complex to be handled by junior staff.
There are no formal educational requirements for this position other than a high school diploma. This position can typically be achieved by someone who has at least a couple of years of experience as a junior customer service representative.
Avg. Salary $48,942
Avg. Salary $59,228
Growth rate -4%
Growth rate 0.3%
American Indian and Alaska Native 0.68%
Asian 6.49%
Black or African American 10.86%
Hispanic or Latino 19.04%
Unknown 5.21%
White 57.72%
Genderfemale 57.83%
male 42.17%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Senior service representative career paths
Key steps to become a senior service representative
Explore senior service representative education requirements
Start to develop specific senior service representative skills
Skills Percentages Veterans 15.97% Patients 12.31% Bank Products 8.57% Problem Resolution 3.87% Medicaid 3.85% Complete relevant senior service representative training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New senior service representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a senior service representative based on U.S. Bureau of Labor Statistics data and data from real senior service representative resumes.Research senior service representative duties and responsibilities
- Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
- Handle all cross ship customer request RMA.
- Process all incoming RMA requests in a timely manner and track to closure.
- Process after hours pharmacy overrides for Medicaid recipients.
Get senior service representative experience
Generally, it takes 6-12 months to become a senior service representative. The most common roles before becoming a senior service representative include service representative, customer service representative team lead and teller.Prepare your senior service representative resume
When your background is strong enough, you can start writing your senior service representative resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a senior service representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable senior service representative resume templates
Build a professional senior service representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your senior service representative resume.
Apply for senior service representative jobs
Now it's time to start searching for a senior service representative job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first senior service representative job
Are you a senior service representative?
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Average senior service representative salary
The average senior service representative salary in the United States is $48,942 per year or $24 per hour. Senior service representative salaries range between $34,000 and $69,000 per year.
What am I worth?
How do senior service representatives rate their job?
Senior service representative reviews
Caring to the customer issues is what I do like first and the other thing it is a job that show determination level on the duty.
Working as a service manager i am able to be myself and reconize my own self worth
I like building relations with other companies, keeping customers satisfied and growing in all areas,
Updated January 8, 2025
