Senior service representative vs associate customer service representative

The differences between senior service representatives and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior service representative and an associate customer service representative. Additionally, a senior service representative has an average salary of $48,942, which is higher than the $35,215 average annual salary of an associate customer service representative.

The top three skills for a senior service representative include veterans, patients and bank products. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.

Senior service representative vs associate customer service representative overview

	Senior Service Representative	Associate Customer Service Representative
Yearly salary	$48,942	$35,215
Hourly rate	$23.53	$16.93
Growth rate	-4%	-4%
Number of jobs	137,943	199,751
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	12	12

What does a senior service representative do?

A senior service representative works to ensure that clients receive optimal services, helping companies build positive client relationships in the process. Their responsibilities usually revolve around answering client inquiries, troubleshooting problems, arranging payment plans and other services, and handling issues and concerns, resolving them promptly and efficiently. There are also instances where they reach out to clients through calls and correspondence to offer products and services, conduct market research and analyses, and generate leads. Moreover, a senior service representative usually oversees the performance of junior representatives, leading them to reach goals while implementing company policies.

What does an associate customer service representative do?

An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.

Senior service representative vs associate customer service representative salary

Senior service representatives and associate customer service representatives have different pay scales, as shown below.

	Senior Service Representative	Associate Customer Service Representative
Average salary	$48,942	$35,215
Salary range	Between $34,000 And $69,000	Between $26,000 And $46,000
Highest paying City	Washington, DC	Washington, DC
Highest paying state	New York	Massachusetts
Best paying company	BMO Capital Markets	Deutsche Bank
Best paying industry	Finance	Finance

Differences between senior service representative and associate customer service representative education

There are a few differences between a senior service representative and an associate customer service representative in terms of educational background:

	Senior Service Representative	Associate Customer Service Representative
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Senior service representative vs associate customer service representative demographics

Here are the differences between senior service representatives' and associate customer service representatives' demographics:

	Senior Service Representative	Associate Customer Service Representative
Average age	40	40
Gender ratio	Male, 42.2% Female, 57.8%	Male, 35.1% Female, 64.9%
Race ratio	Black or African American, 10.9% Unknown, 5.2% Hispanic or Latino, 19.0% Asian, 6.5% White, 57.7% American Indian and Alaska Native, 0.7%	Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between senior service representative and associate customer service representative duties and responsibilities

Senior service representative example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Handle all cross ship customer request RMA.
Process all incoming RMA requests in a timely manner and track to closure.
Process after hours pharmacy overrides for Medicaid recipients.
Determine eligibility for clients in the community for in-home and consumer direct service programs by reviewing Medicaid and Medicare guidelines.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.

Associate customer service representative example responsibilities.

Lead and train a group of 3+ CSRs at a time, are responsible for making change and maintaining the till.
Assist as a cashier handling money, checks, and credit card transactions on company's POS system.
Operate POS cash register, maintain thorough knowledge of store merchandise and responsible for cross selling JC Penney credit card.
Audit CSRs final work for errors in the data entry portion so that billing information to providers & veterans are accurate.
Mail updated information to patients and providers regarding benefit changes.
Perform computer record searches; verify merchandise warranty and relay information to internal leadership.

Senior service representative vs associate customer service representative skills

Common senior service representative skills

Veterans, 16%
Patients, 12%
Bank Products, 9%
Problem Resolution, 4%
Medicaid, 4%
Customer Issues, 4%

Common associate customer service representative skills

Patients, 16%
Outbound Calls, 14%
Customer Inquiries, 7%
Customer Complaints, 7%
Inbound Calls, 6%
Customer Service, 5%

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Senior Service Representative
Senior Service Representative vs Associate Customer Service Representative

Updated January 8, 2025

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