Senior service representative vs international customer service representative

The differences between senior service representatives and international customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior service representative and an international customer service representative. Additionally, a senior service representative has an average salary of $48,942, which is higher than the $31,752 average annual salary of an international customer service representative.

The top three skills for a senior service representative include veterans, patients and bank products. The most important skills for an international customer service representative are logistics, order entry, and customer orders.

Senior service representative vs international customer service representative overview

	Senior Service Representative	International Customer Service Representative
Yearly salary	$48,942	$31,752
Hourly rate	$23.53	$15.27
Growth rate	-4%	-4%
Number of jobs	137,943	185,293
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

What does a senior service representative do?

A senior service representative works to ensure that clients receive optimal services, helping companies build positive client relationships in the process. Their responsibilities usually revolve around answering client inquiries, troubleshooting problems, arranging payment plans and other services, and handling issues and concerns, resolving them promptly and efficiently. There are also instances where they reach out to clients through calls and correspondence to offer products and services, conduct market research and analyses, and generate leads. Moreover, a senior service representative usually oversees the performance of junior representatives, leading them to reach goals while implementing company policies.

What does an international customer service representative do?

An international customer service representative usually communicates with an international client. Their work is to take calls and answer queries about a particular product or service. They promote keep track of shipments to ensure that they will be delivered on time. They act as a liaison between a particular company and its client. This position requires someone who is customer-oriented and has organizational and management skills.

Senior service representative vs international customer service representative salary

Senior service representatives and international customer service representatives have different pay scales, as shown below.

	Senior Service Representative	International Customer Service Representative
Average salary	$48,942	$31,752
Salary range	Between $34,000 And $69,000	Between $24,000 And $40,000
Highest paying City	Washington, DC	Minneapolis, MN
Highest paying state	New York	Minnesota
Best paying company	BMO Capital Markets	Valent BioSciences
Best paying industry	Finance	Health Care

Differences between senior service representative and international customer service representative education

There are a few differences between a senior service representative and an international customer service representative in terms of educational background:

	Senior Service Representative	International Customer Service Representative
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Senior service representative vs international customer service representative demographics

Here are the differences between senior service representatives' and international customer service representatives' demographics:

	Senior Service Representative	International Customer Service Representative
Average age	40	40
Gender ratio	Male, 42.2% Female, 57.8%	Male, 26.3% Female, 73.7%
Race ratio	Black or African American, 10.9% Unknown, 5.2% Hispanic or Latino, 19.0% Asian, 6.5% White, 57.7% American Indian and Alaska Native, 0.7%	Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 25.9% Asian, 5.9% White, 51.6% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	7%

Differences between senior service representative and international customer service representative duties and responsibilities

Senior service representative example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Handle all cross ship customer request RMA.
Process all incoming RMA requests in a timely manner and track to closure.
Process after hours pharmacy overrides for Medicaid recipients.
Determine eligibility for clients in the community for in-home and consumer direct service programs by reviewing Medicaid and Medicare guidelines.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.

International customer service representative example responsibilities.

Manage international and industrial pest control equipment sales using AS400 ordering system for company.
Work with the RMA team to create credit memos for damage good's or any claims from the core customers.
Partner with logistics, quality control, manufacturing, and purchasing departments to ensure product availability.
Process return material requests and authorizations (RMA).
Handle all overseas and national logistics, inventory analysis, shipping documents and inside/outside direct customer sales for their textile division.
Demonstrate superb organizational and multitasking abilities

Senior service representative vs international customer service representative skills

Common senior service representative skills

Veterans, 16%
Patients, 12%
Bank Products, 9%
Problem Resolution, 4%
Medicaid, 4%
Customer Issues, 4%

Common international customer service representative skills

Logistics, 10%
Order Entry, 9%
Customer Orders, 6%
International Customer Service, 6%
Customer Inquiries, 6%
Forwarders, 5%

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Senior Service Representative
Senior Service Representative vs International Customer Service Representative

Updated January 8, 2025

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