Senior service representative vs player services representative

The differences between senior service representatives and player services representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior service representative and a player services representative. Additionally, a senior service representative has an average salary of $48,942, which is higher than the $28,843 average annual salary of a player services representative.

The top three skills for a senior service representative include veterans, patients and bank products. The most important skills for a player services representative are guest service, data entry, and customer service.

Senior service representative vs player services representative overview

	Senior Service Representative	Player Services Representative
Yearly salary	$48,942	$28,843
Hourly rate	$23.53	$13.87
Growth rate	-4%	-4%
Number of jobs	137,943	218,951
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	12	12

What does a senior service representative do?

A senior service representative works to ensure that clients receive optimal services, helping companies build positive client relationships in the process. Their responsibilities usually revolve around answering client inquiries, troubleshooting problems, arranging payment plans and other services, and handling issues and concerns, resolving them promptly and efficiently. There are also instances where they reach out to clients through calls and correspondence to offer products and services, conduct market research and analyses, and generate leads. Moreover, a senior service representative usually oversees the performance of junior representatives, leading them to reach goals while implementing company policies.

What does a player services representative do?

Player service representatives enjoy a salary of around $36K per year and must have high school diplomas or bachelor's degrees. They provide the main links between a football team's locker room and unions in meetings. They are also responsible for encouraging the use of funds, and they are elected every two years.

Senior service representative vs player services representative salary

Senior service representatives and player services representatives have different pay scales, as shown below.

	Senior Service Representative	Player Services Representative
Average salary	$48,942	$28,843
Salary range	Between $34,000 And $69,000	Between $22,000 And $36,000
Highest paying City	Washington, DC	Sacramento, CA
Highest paying state	New York	Massachusetts
Best paying company	BMO Capital Markets	Diablo Country Club
Best paying industry	Finance	Hospitality

Differences between senior service representative and player services representative education

There are a few differences between a senior service representative and a player services representative in terms of educational background:

	Senior Service Representative	Player Services Representative
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Senior service representative vs player services representative demographics

Here are the differences between senior service representatives' and player services representatives' demographics:

	Senior Service Representative	Player Services Representative
Average age	40	40
Gender ratio	Male, 42.2% Female, 57.8%	Male, 35.6% Female, 64.4%
Race ratio	Black or African American, 10.9% Unknown, 5.2% Hispanic or Latino, 19.0% Asian, 6.5% White, 57.7% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 5.8% Hispanic or Latino, 20.6% Asian, 6.6% White, 56.0% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between senior service representative and player services representative duties and responsibilities

Senior service representative example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Handle all cross ship customer request RMA.
Process all incoming RMA requests in a timely manner and track to closure.
Process after hours pharmacy overrides for Medicaid recipients.
Determine eligibility for clients in the community for in-home and consumer direct service programs by reviewing Medicaid and Medicare guidelines.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.

Player services representative example responsibilities.

Maintain relationships with premium level player-base through telemarketing and event marketing to ensure property gaming revenue goals are achieve and exceed.
Experience with AS400 systems, CMS and LMS.
Assist seniors on their Medicare coverage and premiums.
Review and maintain DMV policy and procedure manual.
Operate a POS system to process and itemize admissions.
Serve as subject matter expert for transportation master data integrity in TMS.

Senior service representative vs player services representative skills

Common senior service representative skills

Veterans, 16%
Patients, 12%
Bank Products, 9%
Problem Resolution, 4%
Medicaid, 4%
Customer Issues, 4%

Common player services representative skills

Guest Service, 15%
Data Entry, 11%
Customer Service, 9%
Casino Floor, 8%
Reservations, 6%
Excellent Guest, 6%

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Office and Administrative Industry
Senior Service Representative
Senior Service Representative vs Player Services Representative

Updated January 8, 2025

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