Senior service representative vs provider services representative

The differences between senior service representatives and provider services representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior service representative and a provider services representative. Additionally, a senior service representative has an average salary of $48,942, which is higher than the $33,858 average annual salary of a provider services representative.

The top three skills for a senior service representative include veterans, patients and bank products. The most important skills for a provider services representative are customer service, data entry, and patients.

Senior service representative vs provider services representative overview

	Senior Service Representative	Provider Services Representative
Yearly salary	$48,942	$33,858
Hourly rate	$23.53	$16.28
Growth rate	-4%	-4%
Number of jobs	137,943	252,118
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 41%
Average age	40	40
Years of experience	12	12

What does a senior service representative do?

A senior service representative works to ensure that clients receive optimal services, helping companies build positive client relationships in the process. Their responsibilities usually revolve around answering client inquiries, troubleshooting problems, arranging payment plans and other services, and handling issues and concerns, resolving them promptly and efficiently. There are also instances where they reach out to clients through calls and correspondence to offer products and services, conduct market research and analyses, and generate leads. Moreover, a senior service representative usually oversees the performance of junior representatives, leading them to reach goals while implementing company policies.

What does a provider services representative do?

A provider services representative is responsible for supporting, developing, and maintaining service relationships with involved participants, including providers, physicians, and administrators. Your duties typically include responding to direct and electronic questions from clients about rates, policies, referrals, and eligibility, handling telephone calls for the provider and member inquiries, and resolving complaints by the member and member representative. In addition, you will be assisting in collecting supporting data and documentation about the member's care. You are also expected to conduct research to be able to provide a well-informed answer to members' inquiries.

Senior service representative vs provider services representative salary

Senior service representatives and provider services representatives have different pay scales, as shown below.

	Senior Service Representative	Provider Services Representative
Average salary	$48,942	$33,858
Salary range	Between $34,000 And $69,000	Between $24,000 And $46,000
Highest paying City	Washington, DC	New York, NY
Highest paying state	New York	New York
Best paying company	BMO Capital Markets	Oracle
Best paying industry	Finance	Health Care

Differences between senior service representative and provider services representative education

There are a few differences between a senior service representative and a provider services representative in terms of educational background:

	Senior Service Representative	Provider Services Representative
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 41%
Most common major	Business	Business
Most common college	-	-

Senior service representative vs provider services representative demographics

Here are the differences between senior service representatives' and provider services representatives' demographics:

	Senior Service Representative	Provider Services Representative
Average age	40	40
Gender ratio	Male, 42.2% Female, 57.8%	Male, 22.2% Female, 77.8%
Race ratio	Black or African American, 10.9% Unknown, 5.2% Hispanic or Latino, 19.0% Asian, 6.5% White, 57.7% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.1% Hispanic or Latino, 20.4% Asian, 6.4% White, 55.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between senior service representative and provider services representative duties and responsibilities

Senior service representative example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Handle all cross ship customer request RMA.
Process all incoming RMA requests in a timely manner and track to closure.
Process after hours pharmacy overrides for Medicaid recipients.
Determine eligibility for clients in the community for in-home and consumer direct service programs by reviewing Medicaid and Medicare guidelines.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.

Provider services representative example responsibilities.

Coach, evaluate and performance manage MSRs to ensure timely and accurate service to clients.
Achieve excellent customer satisfaction ratings as documented by CIGNA surveys.
Proof reading contracts in order to adjust claims according to proper DRG, ICD-9, and CPT codes.
Complete the surgery schedule and ensure all patients are aware of their financial responsibility prior to the surgery date.
Help providers with all information about CPT codes such as authorizations, restrictions, fee schedules, and correct diagnosis codes.
Register patients for surgery in computer system.

Senior service representative vs provider services representative skills

Common senior service representative skills

Veterans, 16%
Patients, 12%
Bank Products, 9%
Problem Resolution, 4%
Medicaid, 4%
Customer Issues, 4%

Common provider services representative skills

Customer Service, 24%
Data Entry, 6%
Patients, 5%
Medicaid, 5%
Health Insurance, 4%
Appeals, 3%

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Senior Service Representative
Senior Service Representative vs Provider Services Representative

Updated January 8, 2025

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