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The differences between senior service representatives and senior customer service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior service representative and a senior customer service specialist. Additionally, a senior service representative has an average salary of $48,942, which is higher than the $35,466 average annual salary of a senior customer service specialist.
The top three skills for a senior service representative include veterans, patients and bank products. The most important skills for a senior customer service specialist are client facing, customer support, and inbound calls.
A senior service representative works to ensure that clients receive optimal services, helping companies build positive client relationships in the process. Their responsibilities usually revolve around answering client inquiries, troubleshooting problems, arranging payment plans and other services, and handling issues and concerns, resolving them promptly and efficiently. There are also instances where they reach out to clients through calls and correspondence to offer products and services, conduct market research and analyses, and generate leads. Moreover, a senior service representative usually oversees the performance of junior representatives, leading them to reach goals while implementing company policies.
Senior Customer Service Specialists perform directly around customers in a company. They are typically needed to answer customers' requests, respond to an inquiry, and resolve issues and complaints. Their duties may include data entry, file keeping, and general paperwork. Also, they supervise some representatives, monitor their progress, and serve as their mentors. Candidates for the position must have strong communication skills, analytical, and computer savvy. Additionally, they must possess relevant experience as a junior customer service representative and have excellent leadership skills.
Senior service representatives and senior customer service specialists have different pay scales, as shown below.
| Senior Service Representative | Senior Customer Service Specialist | |
| Average salary | $48,942 | $35,466 |
| Salary range | Between $34,000 And $69,000 | Between $29,000 And $41,000 |
| Highest paying City | Washington, DC | - |
| Highest paying state | New York | - |
| Best paying company | BMO Capital Markets | - |
| Best paying industry | Finance | - |
There are a few differences between a senior service representative and a senior customer service specialist in terms of educational background:
| Senior Service Representative | Senior Customer Service Specialist | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between senior service representatives' and senior customer service specialists' demographics:
| Senior Service Representative | Senior Customer Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 42.2% Female, 57.8% | Male, 30.7% Female, 69.3% |
| Race ratio | Black or African American, 10.9% Unknown, 5.2% Hispanic or Latino, 19.0% Asian, 6.5% White, 57.7% American Indian and Alaska Native, 0.7% | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 19.8% Asian, 7.6% White, 55.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |