Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between senior service representatives and technical service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior service representative and a technical service representative. Additionally, a senior service representative has an average salary of $48,942, which is higher than the $46,883 average annual salary of a technical service representative.
The top three skills for a senior service representative include veterans, patients and bank products. The most important skills for a technical service representative are customer satisfaction, switches, and LAN.
A senior service representative works to ensure that clients receive optimal services, helping companies build positive client relationships in the process. Their responsibilities usually revolve around answering client inquiries, troubleshooting problems, arranging payment plans and other services, and handling issues and concerns, resolving them promptly and efficiently. There are also instances where they reach out to clients through calls and correspondence to offer products and services, conduct market research and analyses, and generate leads. Moreover, a senior service representative usually oversees the performance of junior representatives, leading them to reach goals while implementing company policies.
A Technical Service Representative is responsible for providing customer service with customers' technical and network issues. They perform troubleshooting procedures through remote communication to fix end-users' problems on their hardware and software systems.They diagnose the system failures according to the customers' descriptions and identify technical solutions to avoid the reoccurrence of the same problem. A Technical Service Representative must have excellent communication and technical skills to navigate systems and ensure that the customers receive the highest satisfaction.
Senior service representatives and technical service representatives have different pay scales, as shown below.
| Senior Service Representative | Technical Service Representative | |
| Average salary | $48,942 | $46,883 |
| Salary range | Between $34,000 And $69,000 | Between $28,000 And $78,000 |
| Highest paying City | Washington, DC | Los Angeles, CA |
| Highest paying state | New York | New York |
| Best paying company | BMO Capital Markets | Quaker Houghton |
| Best paying industry | Finance | Technology |
There are a few differences between a senior service representative and a technical service representative in terms of educational background:
| Senior Service Representative | Technical Service Representative | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between senior service representatives' and technical service representatives' demographics:
| Senior Service Representative | Technical Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 42.2% Female, 57.8% | Male, 71.1% Female, 28.9% |
| Race ratio | Black or African American, 10.9% Unknown, 5.2% Hispanic or Latino, 19.0% Asian, 6.5% White, 57.7% American Indian and Alaska Native, 0.7% | Black or African American, 10.5% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 56.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |