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Become A Senior Service Specialist

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Working As A Senior Service Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Senior Service Specialist Do At Siemens

* Handles emergency service calls as directed during the day and after normal business hours.
* Responds to customer service calls (emergency, on-site, or on-line), checks indicated points of trouble, analyzes full requirements of system involved, and checks and tests systems components.
* Diagnoses trouble or defect, determines corrective action, and repairs system.
* Performs preventative maintenance and diagnostics on automation system and components according to TSP (technical support programs) / service agreement contracts.
* Tests and verifies system readings ensuring an optimal system operation.
* Identifies additional chargeable opportunities including time and material work, system upgrades and service contact expansion.
* Prices, proposes and proceeds with new work as per issued guidelines.
* Completes service repairs, replacements, upgrades, adjustments and calibration on automation systems and components following issued tasking, maintenance, troubleshooting, and installation instructions.
* Performs system checkout and assists in automation systems startups for service installed jobs.
* May coordinate electrical installation with electrical contractor at job site as required.
* Completes and submits written service orders and reports covering all aspects of each assignment and activity.
* If improper operation is due to another system or component, discusses problem with customer and/or office and recommends the best course of action.
* Works with other branch, company, or external service providers or vendors to arrange servicing and to resolve problem
* Participates in job site final walk and/or final completion for systems-to-service turnover on assigned jobs
* Conducts training and development classes for customers on-site or at the branch.
* Delivers technical support, mentoring of junior specialists, coaching, and direction to end-users and field labor when applicable

What Does A Senior Service Specialist Do At Freddie Mac

* Collaborate with Strategic Marketing & Communications team to support content marketing (blog, social media assets, and more) and other needs.
* Help bring new ideas for design and content creation to the team using your expertise and eye for great design.
* Scope and create templates for our team to be more efficient in our marketing channels.
* Manage other design needs such as presentations, signage, and trade show collateral as needed.
* Work Location Zip Code:
* Division:
* SF Sales Mktg & Rel Mgmt

What Does A Senior Service Specialist Do At Ricoh Americas Corporation

* Runs high volume copy machines and performs binding and finishing work.
* Ensures convenience copiers are working properly, checking for quality via daily inspections.
* Clears paper jams and informs technicians of specific problems.
* Performs all repair service on customer copier equipment.
* Maintains records for management reports and inventories of supplies needed.
* Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
* Calculates charges for jobs performed and maintains some billing logs.
* Responds to and coordinates all service calls required by customer.
* May perform filing duties in conjunction with specific customer requests.
* Delivers completed jobs to pre-determined customer locations within and outside of the site.
* Maintains daily meter and service logs.
* May travel between customer's buildings.
* Answers customer questions regarding status or feasibility of job requests.
* Ensures upkeep of convenience copier areas by keeping neat and well stocked.
* Performs duties related to the shipping of materials.
* Performs duties related to the receiving of materials.
* May perform meeting room and conference room set ups.
* May perform building occupant moves within assigned facilities.
* May perform re-lamping and light maintenance duties as assigned.
* May perform occasional cleaning duties as needed.
* May require periodic overtime on nights and weekends, including off-hour emergency response.
* Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
* Uses all copier equipment, calculator, fax machine, postage meter and some PC.
* Performs filing duties, which may include 'purging' and archiving old documents.
* Performs other duties as assigned

What Does A Senior Service Specialist Do At J&J Family of Companies

* Coordinate delivery of the SaMD
* service offerings with other utilized service offerings from Application and
* Infrastructure teams.
* This includes
* consulting with Business Partners to steer requirements, develop solution
* alternatives, estimates and translating client business requirements into
* specific technical systems/applications or process designs for SaMD
* solutions.
* This also includes
* negotiating scope and change management with users, other services and vendors.
* Responsible for addressing issues and
* challenges pertaining to the offering, and expediting / resolving issues that
* may require partnership across the organization.
* Ensure compliance with current and future regulations,
* policies and standards of governing and select standards bodies (i.e. FDA, IMRDF,
* TUV, ISO) while adhering to J&J standards including
* Agile, SDLC, and Portfolio Management.
* Working with the RSO, define and establish operational requirements to ensure
* service and project metrics are met.
* Use these metrics to drive continuous service
* improvements to ensure the service is improving overall quality, speed and
* value to the Business Partner.
* Collaborate across Application
* Services to identify, communicate and resolve integration issues between
* services.
* Connect enabling teams such as the development centers, professional
* services support center, and other service-based teams, to ensure a positive
* overall offering delivery experience for customers.
* Collaborate with the business,
* internal AS partners, and AS leadership to shape selection and management
* strategies for both technology and professional services to ensure the best
* possible deliverable for the lowest possible price with the fastest speed to
* market.
* Ensure projects meet or exceed established
* metrics.
* Work with RSO to define and refine
* metrics

What Does A Senior Service Specialist Do At Needham Bank

* Point person and Subject Matter Expert as well as accountable for the processing of:
* Loan Modifications (complex)
* Loan Conversions
* New loan onboarding to include Investor, Swap, and Participation loans
* Extensive knowledge of complex C&I loans
* Loan documentation review
* Tracking of participation loan remittance and payment processing
* Complex interest calculations
* Process management and decision making
* Accountability for project management
* Accountable for various procedural updates
* Trainer/Mentor
* Excel proficiency
* Update procedures
* Address and resolve customer inquiries in a courteous, accurate and expeditious manner
* Support for the related processes for disbursing, and insuring the integrity of the escrow disbursement and collection process
* Receive instructional notification/inquiries from internal and external customers for account maintenance
* Manage the integrity of various spread sheet reports
* Manage the servicing of participation payments and monthly reconciliation for participation/swap loans
* Perform additional duties as requested, needed or assigned
* Perform necessary maintenance including loan modifications and conversions
* Perform additional duties as requested, needed or assigned

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How To Become A Senior Service Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Senior Service Specialist jobs

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Senior Service Specialist Career Paths

Senior Service Specialist
Senior Technician Specialist Home Health Aid Security Officer
Account Manager
5 Yearsyrs
Account Manager Sales Manager General Manager
Area Manager
7 Yearsyrs
Program Manager Marketing Manager Operations Manager
Assistant Vice President
7 Yearsyrs
Project Manager Construction Manager Operations Manager
Branch Manager
6 Yearsyrs
Registered Nurse Nurse Case Manager
Career Manager
6 Yearsyrs
Social Worker Service Director Operations Director
Chief Executive Officer
8 Yearsyrs
Project Manager Program Manager General Manager
Chief Operating Officer
11 Yearsyrs
Human Resources Coordinator Human Resources Manager
Director Of Human Resources
10 Yearsyrs
Business Analyst Product Manager Sales Manager
District Manager
7 Yearsyrs
Business Analyst Senior Finance Analyst
Finance Manager
7 Yearsyrs
Licensed Practical Nurse Case Manager Program Manager
General Manager
7 Yearsyrs
Home Health Aid Patient Care Technician Medical Assistant
Office Manager
5 Yearsyrs
Licensed Practical Nurse Instructor Program Manager
Operations Director
9 Yearsyrs
Home Health Aid Security Officer Technician
Operations Manager
7 Yearsyrs
Registered Nurse Staff Nurse Case Manager
Program Manager
8 Yearsyrs
Human Resources Coordinator Specialist Operations Manager
Purchasing Manager
9 Yearsyrs
Social Worker Program Manager General Manager
Regional Manager
8 Yearsyrs
Account Manager Account Executive
Sales Manager
5 Yearsyrs
Senior Technician Specialist Project Manager Program Manager
Senior Manager
10 Yearsyrs
Program Manager General Manager Account Executive
Territory Manager
7 Yearsyrs
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Senior Service Specialist Demographics

Gender

  • Female

    66.4%
  • Male

    31.5%
  • Unknown

    2.1%

Ethnicity

  • White

    79.6%
  • Hispanic or Latino

    11.1%
  • Asian

    7.2%
  • Unknown

    1.5%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    66.7%
  • French

    7.3%
  • Portuguese

    3.3%
  • Japanese

    3.3%
  • Mandarin

    2.4%
  • German

    2.4%
  • Arabic

    2.4%
  • Russian

    1.6%
  • Greek

    1.6%
  • Swahili

    0.8%
  • Turkish

    0.8%
  • Somali

    0.8%
  • Korean

    0.8%
  • Hebrew

    0.8%
  • Ukrainian

    0.8%
  • Vietnamese

    0.8%
  • Armenian

    0.8%
  • Kurdish

    0.8%
  • Cantonese

    0.8%
  • Venetian

    0.8%
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Senior Service Specialist

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Senior Service Specialist Education

Senior Service Specialist

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Top Skills for A Senior Service Specialist

MealPreparationProceduresOutstandingCustomerServiceTechnicalAssistanceFinancialTransactionsEnsureComplianceSafetyCompanyPoliciesFacilityPersonalCareDailyLivingPayrollDataEntryCommunityResourcesCarePlansMedicationRemindersMedicaidAuditHealthcarePatientCare

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Top Senior Service Specialist Skills

  1. Meal Preparation
  2. Procedures
  3. Outstanding Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Assist with light meal preparation.
  • Assessed operational risk by employing bank procedures to ensure the overall effectiveness of internal controls.
  • Trained 50+ employees over six years and provided outstanding customer service in troubleshooting, problem resolution, and decision making.
  • Provision of technical assistance to health care providers in the application and interpretation of regulations for certification.
  • Process financial transactions accurately and efficiently to comply with federal guidelines and standards.

Top Senior Service Specialist Employers