Senior service specialist job description

***$10,000 sign on bonus**

RENOVO SOLUTIONS LLC provides healthcare technology management solutions to help reduce costs, increase quality and improve medical equipment performance in healthcare facilities nationwide. We also provide unbiased and objective healthcare technology management advice and consulting.

At RENOVO, we value knowledge, reliability, and integrity in our employees. If you are interested in being a part of a team that is committed to making a difference in healthcare equipment maintenance and healthcare asset and technology management, we invite you to apply for one of the open positions. We are always looking for talented, passionate, hard-working people to join our team. Our employees are not afraid to speak their mind, to try new things, and to wear multiple hats. Our people are empowered to help our customers. We foster teamwork and cooperation, and always promote a “customer first” philosophy. We uphold this standard with our associates, clients, partners, and the communities in which we do business. We live by our company’s Five Guiding Principles, which we have termed TRUST:

· Treat each other with care, kindness and respect.

· Respect our associates’ responsibility of putting family first.

· Uphold the highest standards of excellence in all we do.

· Share our success with our associates, clients, partners and community.

· Treasure our people and promote from within.

Summary :

A Senior Imaging Service Specialist (SISS) performs and documents planned maintenance and repair of medical diagnostic imaging equipment and associated systems under the supervision from service management to perform the required duties. The SISS must possess and demonstrate a highly advanced knowledge and ability to use the required test equipment and have the required electronic and mechanical knowledge and skills. The SISS must have the ability to interpret and effectively utilize service manuals, schematics and other applicable service information required to perform and document planned maintenance and repair of the diagnostic imaging equipment and systems. The SISS must demonstrate advanced organizational skills as well as effective communications, mentor developing technical staff, interpersonal and customer relations skills as applied to interactions with company personnel and Clinical staff in accordance with established Renovo operational and personnel policies and procedures.

Specific Responsibilities :

1. Independently and under service management supervision performs general troubleshooting and repairs to the block circuit and component level. Also, independently and under service management supervision performs installations, calibrations and planned maintenance.

2. Proper use of all standard test equipment:

a. multimeter e. invasive and non-invasive imaging test devices

b. oscilloscope f. service software and keys

c. dosimeter g. hand and power tools

d. AC line analyzer h. phantoms

3. Be able to read, analyze, interpret and follow signal flow on blueprints, schematics and wiring diagrams. Exercise good system troubleshooting skills

4. Proven demonstration in understanding basic aspects of clinical applications and image quality requirements related to medical imaging equipment.

5. Perform and be available for after-hours service, also available for emergency calls on weekends.

6. May be required to participate in shift scheduling and reasonable travel.

7. Serve as a mentor to developing imaging and technical team members.

8. Service manage original equipment manufacturer-mandated equipment updates/upgrades and satisfactorily complete the required recordings of all work performed in RENOVO’s CMMS.

9. Perform other duties as assigned and capable in scope and under the leadership of a RENOVO supervisor.

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The Credit Services Specialist 3 - HEF maximizes Equipment Finance's return on problem accounts and equipment liquidation within its commercial lease and loan portfolio.
Duties and Responsibilities:
Protects the bank's Equipment Finance's financial risk and returns by reviewing contract modifications, restructures and contract assumptions.Researches complex collection and litigation issues and problems and develops and implements workout arrangements on problem loans and leases including repossessions, legal action and liquidation of collateral. Contributes to the review, update and implementation of new procedures and practices within the Collections Department.Works closely with all levels of management, inter-departments, legal counsel and customers to ensure company objectives are being met.Assists the Collection Manager by providing coaching and mentoring to less experience members of the collection staff.Performs other duties as assigned.

Basic Qualifications:
Bachelor's degree in business or related field or equivalent work experience.3+ years commercial lease and loan workout and collection experience with a variety of different types of lease and loan structures.

Preferred Qualifications:
5+ years customer service/collection experience Strong working knowledge of workout solutions and associated documentation.Strong working knowledge of bankruptcy and commercial law.Solid working knowledge of all stages of collections, insurance and bankruptcy litigation.Strong working knowledge of State and Federal regulations governing collection practices.Good working knowledge of equipment/collateral values and liquidation process.Strong conflict resolution, motivational, analytical/problem solving and negotiation skills.Works with little supervision and has the ability to prioritize and meet deadlines.Proactive, self-motivated, independent, results oriented.Proven ability to manage customer and internal relationships and make decisions that balance the customer needs with company needs.Ability to use independent judgment on relationships in excess of $500,000

Workplace Type:
Remote

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position

Planned Parenthood is the nation's leading provider and advocate of high-quality, affordable sexual and reproductive health care for all people, as well as the nation's largest provider of sex education. With more than 600 health centers across the country, Planned Parenthood organizations serve all patients with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions. We do all this because we care passionately about helping people lead healthier lives.

Planned Parenthood Federation of America (PPFA) is a 501(c)(3) charitable organization that supports the independently incorporated Planned Parenthood affiliates operating health centers across the U.S. Planned Parenthood Action Fund is an independent, nonpartisan, not-for-profit membership organization formed as the advocacy and political arm of Planned Parenthood Federation of America. The Action Fund engages in educational, advocacy, and electoral activity, including grassroots organizing, legislative advocacy, and voter education.

Planned Parenthood Federation of America (PPFA) seeks a highly innovative and analytical Senior Specialist, People & Culture Shared Services (PCSS). This job reports to the Senior Director, PCSS in the People & Culture division of PPFA. The People & Culture division is a critical partner focused on delivering a progressive people agenda that attracts, develops, and retains top talent and provides them with a great place to work.

PurposeIn this role we are looking for a self-starter who has a passion for transforming complex systems and processes. The ideal candidate will rapidly develop a point of view on the existing platforms, the underlying capabilities, both deployed and available via upgrades, connect with internal and external resources to gain deep understanding of the underlying issues while developing and piloting solutions to accomplish the team's goals. The Senior Specialist, PCSS acts out of an internal sense of urgency and takes ownership of their work and understands how their efforts tie into the success of the department to deliver operational excellence. S(h)e is driven to get it right the first time, thinks logically but doesn't allow convention to get in the way of a bold, new idea. While helping the team transition into in-system processes, the Senior Specialist, PCSS also manages all incoming service requests as they relate to the employee database with the idea of fully automating all transactions.

EngagementThe Senior Specialist, PCSS will collaborate with stakeholders across the P&C Centers of Excellence, and the People & Culture Business Partners (PCBPs) to gain the understanding and insights necessary to develop and implement the project portfolio of Shared Services. Furthermore, the Senior Specialist, PCSS works in tandem with the team's analytics lead to ensure that all records in the employee database are accurate and all transactions are processed in adherence to the team's SLAs. The Senior Specialist engages with the Senior Director, PCSS to shape and project plan the portfolio of projects in the Shared Services team. S(h)e will also collaborate with external consultants and vendor representatives to investigate system capabilities, resolve issues and manage the implementation lifecycle.

DeliveryThe Senior Specialist, PCSS will be driven to identify ways to transform current PCSS processes and deploy system capabilities across the People & Culture function as part of an ongoing effort to deliver Operational Excellence, replacing out of system forms with a connected, in-system self-service model. Deliver current Employee Actions needs but develop ways to revolutionize the following work:Scope, configure, deploy and manage in-system workflows for all employee action being requested by the PCBPs on behalf of their clients Implement system based notifications for process stakeholders Investigate and configure system based employee document generation Become the subject matter expert for SAP SuccessFactorsOriginate and process employee actions and new hire requisitions Administer Position Management module Create employee profiles for new hires in employee database Track and monitor service levels against service level agreements Data Analytics and Reporting:Analysis of operational and project related data as well as standard and ad-hoc reports Continuous Process Improvement:Manage the PCSS project cycle and provide change management support Identify process gaps and engage in process analysis, mapping and design to further refine the Shared Service model Maintain data integrity and act as point of contact for any audits System Upgrades/Maintenance:Evaluate and deploy system interfaces with other solutions across the PPFA IT landscape Evaluate all available feature upgrades and system capabilities and develop a point of view on improvements to PCSS services and client experience Special Projects as Assigned

Knowledge, Skills and Abilities (KSAs) Bachelor's degree preferred and 3+ years of progressive human resources experience, familiarity with non-for-profit organizations a plus Previous experience in system integration, process consulting and operations transformation strongly preferred Driven to succeed and committed to deliver a high quality “wow” product every time Takes the initiative and introduces new ideas using all resources and mediums at their disposal High attention to detail - keen focus on executing accurately and quickly Naturally curious, ideal candidate thrives on asking the thought-provoking questions and then exploring the options to improve and streamline processes that create structure, order and are in compliance with policies Advanced skills and experience working with spreadsheets (Excel and Sheets) is required Candidates should be be able to work effectively with datasets (working with keyboard shortcuts, using auto-filters, pivot tables, lookup formulas to collate datasets, text manipulation) Experience with data visualization suites preferred (Power BI or Google Data Studio) Experience with SAP SuccessFactors preferred
Travel: This position does not require travel

Starting Salary: $75,000

Final offers for this job will be based on capabilities and will be made within the parameters of the PPFA compensation program. Total offer package to include generous vacation + sick leave + paid holidays, individual/family provided medical, dental and vision benefits effective day 1, life insurance, short/long term disability, paid family leave and 401k. We also offer voluntary opt in for Flexible Spending Account (FSA) and Transportation/Commuter accounts.

We value a truly diverse workforce and a culture of inclusivity and belonging. Our goal is to attract qualified candidates and encourage applications from all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. We're committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

PPFA participates in the E-Verify program and is an Equal Opportunity Employer.

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*PDN-HR

If denoted as NYC, DC, or both, this position is usually located in our New York City or DC office, but is remote while offices remain closed due to the COVID-19 pandemic.