Most senior service specialists list "customer service," "procedures," and "high volume" as skills on their resumes. We go into more details on the most important senior service specialist responsibilities here: The most important skills for a senior service specialist to have in this position are speaking skills. In this excerpt that we gathered from a senior service specialist resume, you'll understand why: "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." According to resumes we found, speaking skills can be used by a senior service specialist in order to "represented the accounts payable and employee reimbursement teams while they were part of the hr department. " While it may not be the most important skill, we found that many senior service specialist duties rely on writing skills. This example from a senior service specialist explains why: "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." This resume example is just one of many ways senior service specialists are able to utilize writing skills: "coded, processed and reviewed all new business underwriting and financial transactions for sunamerica annuity contracts. " Another skill that is quite popular among senior service specialists is customer-service skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a senior service specialist resume: "computer support specialists must be patient and sympathetic" This example from a resume shows how this skill is used: "handle high volume of time sensitive & highly complex escalated issues/request received from customer. " A thorough review of lots of resumes revealed to us that "listening skills" is important to completing senior service specialist responsibilities. This resume example shows just one way senior service specialists use this skill: "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." Here's an example of how this skill is used from a resume that represents typical senior service specialist tasks: "diagnosed, communicated, and resolved complex issues related to socialware and social network applications. " Yet another important skill that a senior service specialist must demonstrate is "problem-solving skills." Support workers must identify both simple and complex computer problems, analyze them, and solve them. This is clearly demonstrated in this example from a senior service specialist who stated: "team leader trained new personnel solved irate customer issues high volume call center billing inquiries sold appliances on phone and sales floor"
See the full list of senior service specialist skills.
Before becoming a senior service specialist, 49.3% earned their bachelor's degree. When it comes down to graduating with a master's degree, 8.3% senior service specialists went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, most senior service specialists have a college degree. But about one out of every six senior service specialists didn't attend college at all.
Those senior service specialists who do attend college, typically earn either business degrees or nursing degrees. Less commonly earned degrees for senior service specialists include psychology degrees or accounting degrees.
Once you're ready to become a senior service specialist, you should explore the companies that typically hire senior service specialists. According to senior service specialist resumes that we searched through, senior service specialists are hired the most by Siemens, Ernst & Young, and KPMG. Currently, Siemens has 60 senior service specialist job openings, while there are 39 at Ernst & Young and 12 at KPMG.
But if you're interested in companies where you might earn a high salary, senior service specialists tend to earn the biggest salaries at Bain & Company, ConocoPhillips, and Oracle. Take Bain & Company for example. The median senior service specialist salary is $133,508. At ConocoPhillips, senior service specialists earn an average of $110,514, while the average at Oracle is $107,336. You should take into consideration how difficult it might be to secure a job with one of these companies.
View more details on senior service specialist salaries across the United States.
We also looked into companies who hire senior service specialists from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include Apple, United States Army, and Bank of America.
In general, senior service specialists fulfill roles in the finance and health care industries. While employment numbers are high in those industries, the senior service specialist annual salary is the highest in the technology industry with $88,834 as the average salary. Meanwhile, the manufacturing and insurance industries pay $86,153 and $82,339 respectively. This means that senior service specialists who are employed in the technology industry make 43.2% more than senior service specialists who work in the health care Industry.