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Become A Senior Service Technician

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Working As A Senior Service Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $48,620

    Average Salary

What Does A Senior Service Technician Do

A Senior Service Technician manages the work of engineering technicians. They are responsible for delivering solutions for challenging problems, leading multiple projects, and handling daily activities.

How To Become A Senior Service Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Senior Service Technician jobs

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Senior Service Technician Career Paths

Senior Service Technician
Field Engineer Operations Manager Human Resources Manager
Director Of Human Resources
10 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Network Engineer Network Administrator Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Project Manager Program Manager General Manager
Director Of Sales
10 Yearsyrs
Network Engineer Technical Manager Technical Services Manager
Director Of Technology And Services
11 Yearsyrs
Service Manager General Manager
District Manager
7 Yearsyrs
Lead Technician Service Manager Account Manager
District Sales Manager
7 Yearsyrs
Service Manager Operations Manager
General Manager
7 Yearsyrs
Field Engineer Network Engineer Network Administrator
Information Systems Manager
6 Yearsyrs
Technical Support Specialist Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Technology Manager
8 Yearsyrs
Computer Aided Design Designer Designer Graphic Designer
Marketing Manager
6 Yearsyrs
Senior Technologist Project Manager Program Manager
Operations Director
9 Yearsyrs
Senior Technologist Systems Administrator Information Technology Manager
Operations Manager
7 Yearsyrs
Network Administrator Systems Analyst Business Analyst
Product Manager
7 Yearsyrs
Technical Support Specialist Systems Engineer Project Manager
Program Manager
8 Yearsyrs
Lead Technician Senior Consultant Product Manager
Regional Sales Manager
9 Yearsyrs
Computer Aided Design Designer Project Manager Product Manager
Sales Manager
5 Yearsyrs
Project Manager Senior Project Manager
Senior Product Manager
9 Yearsyrs
Network Administrator Information Technology Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Senior Service Technician Demographics

Gender

  • Male

    86.2%
  • Female

    12.1%
  • Unknown

    1.7%

Ethnicity

  • White

    79.7%
  • Hispanic or Latino

    10.5%
  • Asian

    7.5%
  • Unknown

    1.8%
  • Black or African American

    0.5%
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Languages Spoken

  • Spanish

    54.7%
  • French

    11.3%
  • Carrier

    11.3%
  • Portuguese

    5.7%
  • Korean

    3.8%
  • Chinese

    1.9%
  • Filipino

    1.9%
  • Vietnamese

    1.9%
  • German

    1.9%
  • Japanese

    1.9%
  • Tagalog

    1.9%
  • Arabic

    1.9%
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Senior Service Technician

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Senior Service Technician Education

Senior Service Technician

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Real Senior Service Technician Salaries

Job Title Company Location Start Date Salary
Technical Analysis Services & Applications Senior Thomson Reuters (Markets) LLC New York, NY May 07, 2012 $142,000
Technical Analysis Services & Applications Senior Thomson Reuters (Markets) LLC New York, NY Apr 13, 2012 $142,000
Member of Technical Services (Senior Developer) Salesforce.Com Inc. San Francisco, CA May 16, 2016 $117,603
SR. Service Developer, Technology Raymond James & Associates, Inc. Saint Petersburg, FL Dec 12, 2016 $112,000
Senior Service Technician Schlatter North America, Inc. Houston, TX Nov 17, 2015 $105,269
SR. Computer Technologist Telecommunication Systems, Inc. Seattle, WA Jan 12, 2016 $105,111
Senior Global Services IOT Technical Consultant PTC Inc. Silvis, IL Aug 08, 2016 $100,940
Analyst, Technical Service, Infrastructure Senior RBC Capital Markets, LLC (Wealth Management) Minneapolis, MN Sep 06, 2015 $100,500 -
$110,000
Analyst, Technical Service, Infrastructure Senior RBC Capital Markets, LLC Minneapolis, MN Sep 05, 2015 $100,500 -
$110,000
SR. Computer Technologist Telecommunication Systems, Inc. Seattle, WA Jan 12, 2013 $98,423
Senior Global Services IOT Technical Consultant PTC Inc. East Moline, IL Jun 01, 2015 $98,000
ITS Standard Senior Ernst & Young U.S. LLP New York, NY Oct 02, 2011 $95,000
Senior Global Services Technical Consultant PTC Inc. Tampa, FL Jan 23, 2015 $93,500
Senior Computer Technologist Telecommunication Systems, Inc. Seattle, WA Jan 18, 2010 $92,000
Senior CAD Technician ARUP North America, Ltd. Chicago, IL Mar 22, 2016 $84,677
SR. Computer Progremmer Trinuc LLC Foster City, CA Oct 01, 2015 $83,000
Senior Service Technology Engineer PTC Needham, MA Jan 31, 2011 $82,359
SR. CAD Technician ARUP North America Ltd. Chicago, IL Nov 18, 2015 $81,500
Senior CAD Technician ARUP North America Ltd. Chicago, IL Mar 09, 2015 $81,494
Senior Service Technician Rockwell Automation, Inc. Houston, TX Oct 01, 2010 $81,428
Technology Risk Services Senior Ernst & Young U.S. LLP Columbus, OH Oct 13, 2011 $79,310 -
$85,500
Technology Risk Services Senior Ernst & Young U.S. LLP Palo Alto, CA Oct 13, 2011 $79,310 -
$144,444
Information Technology Advisory Services Senior Ernst & Young U.S. LLP New York, NY Jun 15, 2011 $74,360 -
$143,000
FSO Strategic Technology Advisory Services Senior Ernst & Young LLP New York, NY Sep 28, 2010 $74,360 -
$150,400
FSO Strategic Technology Advisory Services Senior Ernst & Young LLP McLean, VA May 03, 2010 $73,549 -
$139,000
Strategic Technology Advisory Services-Senior Ernst & Young U.S. LLP New York, NY Dec 15, 2010 $72,200 -
$143,000
FSO Strategic Technology Advisory Services Senior Ernst & Young LLP Charlotte, NC Feb 01, 2011 $72,030 -
$125,000
Senior Service Technician Bosch Packaging Services, Inc. Brooklyn Park, MN Aug 14, 2015 $72,000 -
$84,000
ITS Transfer Pricing Senior Ernst & Young U.S. LLP New York, NY Sep 14, 2011 $71,302 -
$143,000
Senior CAD Technician ARUP North America Ltd. Chicago, IL Sep 25, 2012 $70,595 -
$85,250

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Top Skills for A Senior Service Technician

ComputerHardwareDesktopSupportPersonalComputersNetworkPrintersLaptopsCADCustomerServiceSetupSafetyTechnicalSupportHvacWindowsXPWindowsNewTechniciansComputerSystemsActiveDirectoryPreventativeMaintenanceOnsiteVideoMacServiceCalls

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Top Senior Service Technician Skills

  1. Computer Hardware
  2. Desktop Support
  3. Personal Computers
You can check out examples of real life uses of top skills on resumes here:
  • Repaired and maintained computer hardware.
  • Consulted and collaborated with other IT Analysts to resolve desktop support issues.
  • Performed upgrades and troubleshooting software and hardware on personal computers.
  • Set up and maintained HP Laser Jet network printers, managed through HP Print Server Appliances.
  • Image, configure, upgrade, maintain and track all laptops, desktops and printers utilized within the region.

Top Senior Service Technician Employers

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