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Top 50 Senior Service Technician Skills

Below we've compiled a list of the most important skills for a Senior Service Technician. We ranked the top skills based on the percentage of Senior Service Technician resumes they appeared on. For example, 17.6% of Senior Service Technician resumes contained Computer Hardware as a skill. Let's find out what skills a Senior Service Technician actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Senior Service Technician

1. Computer Hardware
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high Demand
Here's how Computer Hardware is used in Senior Service Technician jobs:
  • Repaired and maintained computer hardware.
  • Worked closely with test and design engineers to implement frequent updates and design changes to computer hardware and software.
  • Exhibited advance technical knowledge to trouble shoot problems, identify root cause, and resolve problems with computer hardware.
  • Provided technical support and troubleshooting services to end-users who needed assistance with their computer hardware or software.
  • Design, configure, and test computer hardware, networking software and operating system software.
  • Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.
  • Provided on-site computer hardware repairs on network servers and personal computers for contract clients.
  • Experienced with computer hardware including personal computers, servers, and mainframe clusters.
  • Research and advised computer hardware price change on a daily basis.
  • Installed, upgraded, or replaced computer hardware and software programs.
  • Installed, modified, maintained and evaluated microcomputer hardware and software.
  • Diagnosed computer hardware and software issues primarily on Windows systems.
  • Resolve computer hardware, software, and network connectivity problems.
  • Resolve and repair computer hardware and software problems.
  • Research computer hardware and software for future purchases.
  • Accomplished at all aspects of computer hardware diagnostics.
  • Installed and maintained computer hardware and software.
  • Ordered computer hardware and software.
  • Organize and installed computer hardware and software for registration, faculty and student usages.
  • Assisted Scripps Health with computer hardware and software installations.

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95 Computer Hardware Jobs

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2. Desktop
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high Demand
Here's how Desktop is used in Senior Service Technician jobs:
  • Specialized in desktop publishing applications for newspaper and graphic design companies.
  • Experience with desktop workstation collaboration products and protocols.
  • Diagnosed and repaired desktop/laptop hardware and software.
  • Administered desktop management and support.
  • Perform break/fix Implement both hardware and software solutions Implement and support Windows /XP/Win 7 desktop/Laptop environment Identify and isolate technical issues.
  • Provided desktop computer technical support for 1000+ users in a LAN/WAN environment, including remote users around the country.
  • Provide day to day second level desktop technical support which included desktops, laptops, Blackberry devices and servers.
  • Provide support of software and hardware of all computer systems to include: desktop PC, printers and telephones.
  • Provided each user with the SEC-supplied user guide either in hard copy form or copied to their desktop.
  • Perform advanced troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers.
  • Supported desktop software - all MS Office applications and network support, including LAN integration and administration.
  • Tasked with monitoring and updating all servers to optimize performance and security and provide desktop support.
  • Performed troubleshooting on Epson, NEC, Hewlett, Packard and Apple laptops and desktop computers.
  • Installed complex software for Desktop Management, including Asset Management, Remote Control, etc.
  • Provided each user with an approved 5-10 minute verbal orientation to the new desktop workstation.
  • Performed a thorough quality assurance check to verify new desktop was functioning correctly.
  • Supported IBM, HP and Dell desktop and laptop hardware.
  • Supported desktop PC imaging/installs/user migrations, and antivirus patching.
  • Provided onsite and remote desktop support for approximately 700 end-users in a 90 bed rural hospital and area clinics.
  • Supported over 300 users PC's providing desktop support, reimaging, configuration, and troubleshooting.

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1,147 Desktop Jobs

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3. Customer Service
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high Demand
Here's how Customer Service is used in Senior Service Technician jobs:
  • Recognized on multiple occasions for excellent customer service and job performance.
  • Provide excellent communication and customer service.
  • Provided customer service and support to all GISD employees and technicians with any computer problems they may have.
  • Build and maintain positive working relationships with City employees and the public using principles of good customer service.
  • Job required working one-on-one with end users, which greatly assisted in developing customer service skills.
  • Perform customer service work, and also production integration and testing of in-circuit memory card programmer.
  • Specialize in installations, repairs, programming, software flashing and customer service.
  • Train new employees in proper company operations procedures & customer service practices.
  • Created a high customer success rate with excellent customer service skills.
  • Worked in the front and back office for customer services.
  • Develop new contracts and provide outstanding customer service.
  • Maintained a 90% customer service satisfaction rating.
  • Deliver excellent customer service throughout the service route.
  • Provided customer service support for major companies.
  • Provided customer service to inbound callers resolving billing, promotions and equipment activations.
  • Provided customer services including processing payments Facilitated training for new technicians.
  • Travelled to clinics In Eastern Iowa to provide great Customer Service
  • Rebuild and maintain copiers and faxes Customer service Inventory
  • Provide outstanding customer service Prepare daily sales reports Balance cash drawer daily Made daily deposits
  • Install new computers in Fedex/Kinkos throughout US Upgrade Fedex/Kinkos Proprietary software Provide day after support of software Provided excellent customer service

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380 Customer Service Jobs

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4. Laser Printers
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high Demand
Here's how Laser Printers is used in Senior Service Technician jobs:
  • Performed maintenance and repair work on personal computers, dot matrix printers, and laser printers.
  • Diagnosed and repaired IBM PC hardware such as desktops, laptops, and laser printers.
  • Diagnose and repair ink jet and laser printers.

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2 Laser Printers Jobs

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5. Technical Support
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high Demand
Here's how Technical Support is used in Senior Service Technician jobs:
  • Provide high quality, detailed consultation, technical support and troubleshooting with an emphasis on customer satisfaction.
  • Provided technical support and troubleshooting for high-end customized refrigeration and temperature control equipment.
  • Provided technical support for computer technicians.
  • Provided Level II and III technical support to computer users providing technical assistance and problem resolution for more than 1500 employees.
  • Provide functional and technical support, troubleshooting and diagnosing hardware and software problems, and remote access.
  • Provide technical support via telephone and email to various customers and other outside contractors and vendors.
  • Provided technical support for large corporations such as IBM, MetLife and Harvard University.
  • Performed owner training as well as technical support to other contractors and technicians.
  • Provided second level technical support for end users in a GAN/WAN environment.
  • Provide technical support to costumer, dealers and Sales representatives.
  • Provide technical support to the technicians and to the customer.
  • Provide 2nd level technical support to 1st Level Help Desk.
  • Provided technical support for all students and staff on campus.
  • Provided technical support for end users and deployment technicians.
  • Assisted as Technical Support Team Lead for 23 technicians.
  • Provide technical support to Windows, LAN/NT and environment.
  • Provide customer and technical support.
  • Provided Additional technical support to technicians.
  • Provided onsite hardware and software technical support for 250 end users at Howard location.
  • Provide Technical Support for 1000 Onsite, 120+ Remote Registration Location and Home Users

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2,291 Technical Support Jobs

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6. Laptops
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high Demand
Here's how Laptops is used in Senior Service Technician jobs:
  • Picked up 5-40 laptops needing repairs from different HISD schools and dropped off repaired laptops to a High School IT Tech.
  • Assisted in leading an effort to analyze and upgrade all laptops and peripherals used by the Regions 300+ in-home technicians.
  • Take in customer technical equipment including desktops, laptops, tablets and additional peripherals and follow customer request for service.
  • Image, configure, upgrade, maintain and track all laptops, desktops and printers utilized within the region.
  • Sole hardware support for all computer laptops, desktops, printers and their peripherals for the whole Institute.
  • Repair, Upgrade and install PC equipment * Provide repairs on Laptops and Printers.
  • Build desktops, laptops and servers from component level to operating system activation.
  • Image PC's and Laptops for the Clinics and Corporate users.
  • Install latest windows updates on servers, laptops and desktops.
  • Provided advanced diagnostics on IBM ThinkPad Laptops and HP/Compaq Desktops.
  • Helped with M&A prepping of laptops and desktops.
  • Perform break fix duties on Dell\HP laptops, desktops.
  • Repair and build desktops and laptops for employees.
  • Image and configure laptops and desktops for deployment.
  • Fixed approximately 20 user laptops per day.
  • repaired and replaced apple laptops that were water damaged, dropped, cracked, or tech issues.
  • take repair, Tech, and cosmetic notes on insured laptops
  • Supported Desktops; IBM Netvista, M42s, M50s and IBM Laptops.
  • Provided field support of laptops used by field employees using eVIN software and software by Lufkin Technologies
  • Network Support and VMware Installations IPhone, IPod, IPad and Macintosh repair Motherboard replacement for PC/Laptops Virus and Spyware Removal

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71 Laptops Jobs

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7. CAD
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high Demand
Here's how CAD is used in Senior Service Technician jobs:
  • Detailed and drafted building design using Auto CAD and other architectural software
  • Performed miscellaneous mechanical design work with AutoCAD.
  • Worked closely with the AutoCAD manager, project managers, and project engineers to make sure that the design is precise.
  • Created Layer standards and prepared AutoCAD drawings of all state owned buildings for integration into the Work Order Management System.
  • Drafted and plotted maps for Cable Television Systems, coordinated and distributed CAD projects, trained and supervised new employees.
  • Maintained and supported all Hewlett Packard CAD workstations, laptops, printers, and plotters.
  • Updated drawings per Zone Mechanics and Project Managers using AutoCAD 2013& scanning equip.
  • Estimate time and fees for project bid development for the CAD sections of projects.
  • Created documentation and training material for upgrading AutoCAD 2004 from AutoCAD 2000.
  • Worked as CAD technician in electrical department to provide detailed ?drawings.
  • Conducted four-week training class on Auto CAD with senior designers and engineers.
  • Supervised junior cad operators and provided cad support for office.
  • Designed and draft CAD (computer-aided design) drawings.
  • Learned AutoCAD to meet project needs.
  • Helped with the hiring process of CAD technicians, and helped with the configuration of Microstation V 8 for all projects.
  • Created and assisted in the implementation of CAD standards for the Fluor ALCOA project utilizing custom solutions.
  • Provided consultation for Architectural firm transition from AutoCAD Architecture to Revit Architectural construction documents for Municipal Town Halls, Museums.
  • Design floor plans, elevation, sections and details using Auto-Cad, Micro Station Revit and Chief Architect.
  • Installed and serviced: video lottery terminals, arcade machines, ATM machines, pool tables, juke boxes, ect.
  • Provided "as-built" drawings in Auto-Cad .

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2,566 CAD Jobs

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8. Setup
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high Demand
Here's how Setup is used in Senior Service Technician jobs:
  • Configured user security and printer setup.
  • Open, distribute mail Setup new claims Set/adjust reserves Issue claim payments Print claim checks Enter financial transaction Monthly billing Scanning Filing
  • Performed multimedia hardware and software setup for recording studios, video editing suites, also repair and instruction.
  • Trained work study students to install Network LAN lines, computer hardware and software and telephone lines setup.
  • Encourage brand promotion via creation/maintenance of website and social networking presence and setup/administration of Google Apps.
  • Repaired and setup of broadband wireless, cable and DSL networks for corporate and consumer clientele.
  • Install and setup new HP workstations at off-site locations outside Atlanta metro area.
  • Manage and setup devices on the Mesh Network (Mobile Node Network).
  • Slight Network administration including user profile setup on NT Servers and Exchange Servers.
  • Fixed customer computers, including servers and network setup for small businesses.
  • Company did not allow us to do any CPAP, BIPAP setups.
  • Handled setups, service, and repair of mid-line digital office equipment.
  • Installed, repaired and setup computers for the ETS Department.
  • Managed audio/visual equipment meeting setups and maintenance of AV hardware.
  • Performed upgrades, setup scanners and installed modems.
  • Jet Admin setup for internal/external Jet Directs.
  • Make sure other tech setup are right.
  • Have full knowledge of all DME operations such as: CPAP, BIPAP equipment, masks, and setup.
  • Coordinated the logistics of technology requirements and setups during multiple office relocations
  • Performed sales for the Montana market Trade show host (setup & sales Travel)

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602 Setup Jobs

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9. Hvac
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high Demand
Here's how Hvac is used in Senior Service Technician jobs:
  • Dispatched from home on a daily basis, performed all major repairs and routine maintenance on all HVAC/R equipment.
  • Prepared commercial floor plan layouts to include HVAC, Fire Protection, Electrical, Lighting, and potable water.
  • Service and maintenance of commercial and industrial HVAC systems with emphasis on large tonnage chillers and related equipment.
  • Perform Maintenance on HVAC systems **Guided New Hires and Prepare them for being on their own.
  • Assessed the accuracy of HVAC and refrigeration PM procedures and gave feedback to management.
  • Service, repair, and maintain commercial and residential HVAC equipment.
  • Trained HVAC technicians on usage of new system to track maintenance.
  • Lead team of service techs in training and servicing HVAC/R equipment.
  • Work on scheduling installations of HVAC/R equipment for our customers.
  • Maintained and serviced HVAC systems and refrigerant equipment.
  • Perform Maintenance on HVAC systems, Including Geothermal.
  • Maintain and troubleshot the HVAC PTAC units.
  • Service all types of HVAC equipment.
  • Supervised complete installations of HVAC/R units.
  • Installed, configured and maintain: Ergo Lighting, HVAC, Scala and E-signage systems at SSC.
  • Service work on boilers, chillers and a variety of HVAC systems.
  • Service, repair and PM all types of commercial HVAC equipment.
  • Service and maintain HVAC equipment for citi banks.
  • Monitor and support lower-level HVAC technicians 7.
  • service and maintinance of residential HVAC equipment

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821 Hvac Jobs

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10. Windows XP
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high Demand
Here's how Windows XP is used in Senior Service Technician jobs:
  • Supported and provided hardware and computer peripherals in a customized Windows XP environment.
  • Project manager for upgrade from Windows 98 to Windows XP for over 6000 end users in the Central Florida area.
  • Led a 3-week project to configure and deploy 420 new Windows XP Professional machines to rural post offices.
  • Coordinated with the end-user to a schedule to re-image their current workstation for Windows XP - 7.
  • Service to all company Windows XP workstations and Windows 2000/2003 servers on and off site.
  • Re-imaged Windows XP computers to Windows 7 with Microsoft's Task Scheduler.
  • Upgrade workstation and laptop operating systems from Windows XP to Windows 7.
  • Performed Windows XP to 7 migrations, including Windows application troubleshooting.
  • Performed Windows XP to Windows 7 migration for NC-DHHS.
  • Configured and deployed laptops for customers use Backed-up and restored users data on Windows XP Professional
  • Evaluated software on users computers to determine if a migration could be completed Migrated Windows XP computers to Windows 7.
  • Upgraded workstations/laptops (Dell, HP & Lenovo) from Windows XP to Windows 7.
  • Supported McKesson applications, MedSeries AS400, Windows XP, Altiris patch management and imaging.
  • Updated all PC to Windows XP Trained users on all business applications.
  • Implemented Sysprep for Windows 2000 & Windows XP Professional.
  • Reinstall Mac OS, Windows XP, Vista, Windows 7, 8 and 10.

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8 Windows XP Jobs

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11. Preventative Maintenance
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high Demand
Here's how Preventative Maintenance is used in Senior Service Technician jobs:
  • Performed all services associated with a service technician position including preventative maintenance, troubleshooting and repairing HVAC/R units.
  • Produce estimates and bids for preventative maintenance, identified repairs and installation proposals.
  • Train customers on proper machine maintenance and preventative maintenance techniques.
  • Performed preventative maintenance; test electrical circuits and components.
  • Perform preventative maintenance and keep detailed records.
  • Performed preventative maintenance on HVAC equipment.
  • Managed the Preventative Maintenance Program.
  • Performed the installation, on site preventative maintenance, routine repair and calibration after installation of residential and commercial HVAC systems.
  • Maintained PLC's and systems related to NC/CNC equipment, Responsible for preventative maintenance procedures in accordance with ISO-9000 standards.
  • Performed corrective and routine preventative maintenance on HVAC/Refrigeration equipment for all Metro St. Louis and Illinois stores.
  • Provide routine preventative maintenance services; inspection, cleaning, and calibration of system components as necessary.
  • Repair and perform preventative maintenance on the full line of black and white or color digital copiers.
  • Performed preventative maintenance of heating, cooling, air-conditioning, and ventilating equipment and controls.
  • Update and record AV systems by Preventative Maintenance.
  • Top technician for generating service contracts and generating work from preventative maintenances.
  • Performed preventative maintenance on HVAC equipment which included: changing filters, belts and mechanical components when needed.
  • Job duties include preventative maintenance, diagnostics, customer service, Nate heat pump service and installation.
  • Installed, repaired, and performed preventative maintenance on micrographic storage and retrieval systems.
  • Maintained 95% uptime on company networks through careful and preventative maintenance.
  • Adhere to safety standards that are implemented by company standards Complete "Preventative Maintenance" on a quarterly basis.

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161 Preventative Maintenance Jobs

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12. Windows New Technicians
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high Demand
13. Hardware Issues
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high Demand
Here's how Hardware Issues is used in Senior Service Technician jobs:
  • Configured and assisted users with remote access, SAP, MPM, and various other software and hardware issues.
  • Repair PC, laptop, and MAC computers with hardware issues, down to the motherboard.
  • Provide technical support to resolve software and hardware issues related to HP Workstations and Laptops.
  • Diagnose and resolve hardware issues for all Hewlett Packard Touch Pads and Hand Held devices.
  • Supervised the assessment and correction of hardware issues through the Walmart/Sam's Club corporate office.
  • Serviced computers with software and or hardware issues.
  • Repaired and troubleshot Mac software and hardware issues Assisted customers with upgrades of software and hardware
  • Interact with Telecom/Networking Support for any Vendor's Connection and hardware Issues.

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12 Hardware Issues Jobs

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14. Computer System
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high Demand
Here's how Computer System is used in Senior Service Technician jobs:
  • Consulted with clients and identified necessary upgrades and troubleshoot and serviced Gateway computer systems.
  • Configured and tested customer specific computer systems.
  • Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
  • Trusted as the Senior Computer Technician and mentored four personnel to troubleshoot computer systems during 25 plus military training events.
  • Analyze, troubleshoot and setup computer systems and networks for home office and small business customers under minimal supervision.
  • Dedicated professional, skilled at troubleshooting, analyzing, and repairing computer systems, hardware, and computer peripherals.
  • Provide high-level telephone, face-to-face, and online support to computer systems users across all campus locations.
  • Carried out maintenance and repair of all aspects of production equipment and in-house computer systems.
  • Maintained, analyzed, diagnosed, and repaired computer systems, hardware and computer peripherals.
  • Monitor various computer systems via console and online terminal for errors and systems failures.
  • Helped set up computer system to start 3rd shift bike assembly on a 6-month contract
  • Installed, diagnosed, repaired, and upgraded computer systems and software.
  • Work closely with customers to determine home and office computer system needs.
  • Performed diagnostics on computer systems with a 1 day turn around.
  • Build and customized personal computer systems for the sales department.
  • Repaired and supervised repairs of Honeywell Level 6 computer systems.
  • Upgrade, repair, and rebuild home computer systems.
  • Train people in computer system use.
  • Maintain shop computer systems and networks using Windows 3.11, 95, 98, NT.
  • Quoted and built custom computer systems Purchased various components necessary for custom computer systems Troubleshoot various hardware and software configuration issues

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159 Computer System Jobs

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15. Active Directory
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average Demand
Here's how Active Directory is used in Senior Service Technician jobs:
  • Reset passwords, created print queues, and provided access to users through the Active Directory structure within Windows 2008 server.
  • Operated active directory to manage and maintain system users, including activating and deactivating accounts as well as password resets.
  • Supported in house and cloud based exchange server, active directory, and extensive group policy management.
  • Create and maintain Active Directory users, computer accounts, groups, shares and network printer shares
  • Provided Active Directory support, password resets, account access issues and log-in issues.
  • Managed new user account creations and assisted with account management in Active Directory.
  • Administer and maintain access and permissions to employees utilizing Active Directory.
  • Handled setup of all new users in active directory and Exchange.
  • Involved with Active Directory interface and manipulation on a daily basis.
  • Maintain and modify employee security rights via MS Active Directory.
  • Supported Active Directory roaming and static profiles with CAC Integration.
  • Used Active Directory at length to create and manage users.
  • Added users, workstations and laptops to Active Directory.
  • Maintain user access in the Active Directory.
  • Provide all Active Directory level 3 administration.
  • Provide Active Directory and Altiris reporting/solutions for 30000+ stations
  • Utilize enterprise tools sets such as Help Desk routing system, Active Directory, Symantec Ghost, etc.
  • Add; Remove from Active Directory and server Assist with software installs, upgrades, and issues
  • Utilize Active Directory and Fazam 2000 in administering the user portion of the Windows 2000 domain.
  • Designed and built Active Directory, eDirectory, and LDAP services.

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1,380 Active Directory Jobs

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16. Internet
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average Demand
Here's how Internet is used in Senior Service Technician jobs:
  • Supported data backup, security and recovery system-wide, utilized Norton, anti-virus internet and ghost.
  • Updated all electrical services, installed surveillance monitoring system and internet/ intranet network.
  • Proposed and implemented tougher Internet and Intranet security for current network system.
  • Install / Troubleshoot modems & cables for audio, visual, Broadband/DSL, internet, voice & data service/Cisco/Motorola wireless.
  • Assist patrons in the use of the Internet; perform computer maintenance and troubleshooting, shelve and arrange books.
  • Assist Gate Duties: Assist internet customers; Assist level 1 and 2 techs with network and computer problems
  • Specialized in troubleshooting network connections, system errors, printing problems, Internet Connections, FTP problems.
  • Provided Internet consultation with specifics in marketing, graphics designs, and sales.
  • Installed and repaired cable, phone and Internet service with wireless connection.
  • Replace bad network cards and assists customers with internet/firewall setup.
  • Troubleshooted and installed televisions, phones, and Internet.
  • Assisted teaching Internet Research to seniors.
  • Perform commercial and residential installations (cable television and internet) Conduct service calls - troubleshoot equipment, make necessary repairs.
  • Climb telephone poles to connect cable wires and internet service Assist co-worker as needed when requested to complete incomplete jobs.
  • Diagnose and resolved infrastructure problems Installation of coax for DSL, DS3, and T1 for high speed internet access.
  • Supported all data communications to internet and Portland Police for Tualatin Valley Fire and Rescue (TVFR).
  • Worked with multiple sites and vendors to setup links over the WAN and VPN's over the Internet.
  • Use diagnostic software to diagnose hardware and software problems, including network and internet issues.
  • Provide Customer Service Support to Residential Customers daily Install Cable and Broadband Internet.
  • Support at customer place to solve internet, wifi and router problems, configuration of wifi printer.

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469 Internet Jobs

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17. Service Calls
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average Demand
Here's how Service Calls is used in Senior Service Technician jobs:
  • Responded to service calls from residential and commercial customers requesting various electrical installations and/or repairs
  • Go out on service calls daily for trouble calls for Telephone, Fire Alarms, Security Alarms or CATV Camera issues.
  • Work alone on small installations and service calls, as well as, lead a team of up to seven.
  • Schedule service calls, scan and overlook paperwork, install, service and repair various HVAC equipment.
  • Service calls for various Commercial and Residential projects; trouble-shoot, design and layout, timely completion.
  • Maintained a 24-hour help desk and perform service calls to the health and legal industries.
  • Complete subscriber service calls and assist in locating and resolving system related repairs.
  • Provided technical support service calls on site, to homes and businesses.
  • Perform printer, network, computer, and software service calls 3.
  • Schedule and handle all customer service calls for builders and homeowners.
  • Mentored new technicians during service calls by phone and in person.
  • Serviced approximately 50 accounts; averaged 14 service calls per day.
  • Maintained a high performance in managing time on service calls.
  • Respond to scheduled service calls and report diagnoses on equipment.
  • Handled emergency customer service calls by the call center.
  • Run service calls system technicians could not solve.
  • Gained new customers through service calls performed.
  • Schedule and perform on-site service calls.
  • Reported to General Manager Daily Responsibilities included performing new HVAC installations and performing service calls via the call center
  • installed, repaired and configured computer and printer hardware and software Monitored network service calls

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48 Service Calls Jobs

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18. Trouble Shooting
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average Demand
Here's how Trouble Shooting is used in Senior Service Technician jobs:
  • Trouble shooting critical calls after assessment of espresso/coffee/juice/ice tea machines daily.
  • Trouble shooting information, problem resolutions and security concerns.
  • Serviced all types of commercial refrigeration and ice machines and trained apprentice personal on refrigeration and control circuit trouble shooting techniques.
  • Reviewed and assisted with computer repairs which included virus scanning, network trouble shooting, and general education for the clients.
  • Administered trouble shooting and problem resolution, from computer software and hardware problems to printer repair.
  • Service Technician* Supervise and help Jr. Technicians with trouble shooting various HVAC systems.
  • Trouble shooting hardware and software problems on company and field computers.
  • Performed extensive trouble shooting and problem resolution on Z/OS Mainframe.
  • Performed network trouble shooting & programming changes to control sequences.
  • Create and implement procedures documentation for future trouble shooting.
  • Network maintenance, enhancement, and trouble shooting.
  • Supply trouble shooting for hardware and software.
  • Trouble shooting and repairing commercial ice machines.
  • Trouble shooting, repair and maintenance of commercial and residential HVAC equipment.
  • Trouble shooting, customer sales and education.Quality control of all work performed.
  • Trouble shooting computers Installation and software upgrade Service calls Sales of computers

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129 Trouble Shooting Jobs

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19. PCS
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average Demand
Here's how PCS is used in Senior Service Technician jobs:
  • Configure and install PCs, network printing devices, hardware and software, including physical attachment of equipment to network.
  • Used Ghost to create and implement standard images on standard PCs for new employees executed from standard PC building procedure.
  • Construct and configure new PCs for users added to network, PC laptop and remote access configuration.
  • Provided hardware and software support for Windows 7 and Windows 10 based PCs and laptops.
  • Managed PCs with SMS and WSUS for inventory, and patch deployment to systems.
  • Image PCs to company specifications and also preparing user specific software and programs.
  • Retired and replaced targeted PCs, transferring all user data to new PCs.
  • Administered hardware support for all PCs, printers, and servers.
  • Provided installation and support for customer PCs, servers and printers.
  • Replaced faulty hardware and installed application software on end user PCs.
  • Installed and configured servers, client PCs and network infrastructure.
  • Certified to service Dell Dimension desktop PCs
  • Performed daily maintenance on PCs.
  • Upgraded RAM in targeted PCs.
  • Direct planning for installation of computers and other hardware devices at local Sprint PCS retail store and Alamosa PCS corporate office.
  • Second tier support for all Long Island technicians on desktop PCs, printers, laptops, servers, and Novell networking.
  • Upgraded PCs to Windows 2000 Pro, backed up and restored user data and applications using Altiris.
  • Repair software issues and remove malware from PCs.
  • Serviced employee PCs from over a hundred different locations in the US, Canada, and Puerto Rica.
  • Removed computer viruses and spyware from PCs and laptops Built personal computers to clients' specifications.

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126 PCS Jobs

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20. Access Control
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average Demand
Here's how Access Control is used in Senior Service Technician jobs:
  • Upgrade over 15 data closets for security upgrade/deployment of new camera/access control equipment.
  • Serviced, installed, and programmed Access Control, CCTV, Intercom, IR, Fire and Commercial/ Industrial Security Systems.
  • Moved to the commercial division and preformed installations of access control and closed circuit television systems until moving into service.
  • Provided Technical knowledge to assist ADT customers in education of their alarm, CCTV, Pulse, and Access Control.
  • Tested and repaired Fire Alarm Systems * Tested and repaired security & Access control systems * Serviced and repaired CCTV systems
  • Certified professional with energy management, IDS, CCTV, Home Automation, Access Control, and structured wiring.
  • Designed, integrated and sold IP video, analog video, access control systems and fire/ life-safety systems.
  • Access Control, Database Management; Maintained and updated the door lock system for the college.
  • Service, program, and install access control, CCTV, Alarm and Intercom systems.
  • Install and Service Access Control, Surveillance, Burglar Alarm and Intercom Systems.
  • Access Control, Application upgrades on desktops, laptops, printers/faxes support.
  • Installed access control software & performed configuration, start up & training.
  • Provided Access Control using MS Active Directory and Group Policy.
  • Attended Certification classes for various access control and CCTV systems.
  • Access control systems / Commercial Locksmith.
  • Prepared figures for Access Control Plans.
  • United States Senior field service technician for security alarm, fire alarm, CCTV and access control systems.
  • Specialized in programming Access Control, Burglar, and CCTV systems for government New York City Agencies.
  • Installed, repaired and tested Lenel access control systems.
  • Perform Service and Preventative Maintenance on Security, Access Control,Fire, and CCTV Systems..

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218 Access Control Jobs

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21. LAN
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average Demand
Here's how LAN is used in Senior Service Technician jobs:
  • Conducted full investigations with injured workers and witnesses which included giving recorded interviews and reviewing surveillance videos.
  • Supervised installations for Gulf Coast region regarding land/platform wellhead equipment.
  • Authored the manufacturing operations Cleaning Validation Master Plan.
  • Worked on Roadway projects doing Drafting & Design work on Traffic Control, Erosion Control and Striping plans.
  • Analyze land surveys, easements, setbacks, and property legal descriptions (meets and bounds).
  • Conducted daily, monthly, quarterly, and yearly inventory balances & cycle counts of warehouse stock.
  • Performed network upgrades with Cisco Catalyst 6500 MSFC switches in base building and Data Center LAN applications.
  • Authored cleaning validation technical documents such as validation plans, protocols, reports, and deviations.
  • Planned, developed, and coordinated simulated HUMINT training scenarios for individuals and collective training events.
  • Maintained plant layout for machine installations, automation equipment and factory offices.
  • Prepare updated monthly map updates of plan quantities and submit to FDOT.
  • Serviced and repaired various alarm and surveillance systems for 10+ branch offices.
  • Planned and implemented new network design for various Alabama State sites.
  • Assisted with planning and development of system applications.
  • Assist on LAN hardware and software upgrades.
  • Landed 32 HP BL460c server blades and anchored the server rack to the floor.
  • Revised the Site Cleaning Validation Master Plan for the Manufacturing and Packaging Sourcing Network Project for a multi-product pharmaceutical manufacturing facility.
  • Inspected and serviced vehicles in all aspects including oil changes, tires and engine coolant.
  • Consulted, set-up, and maintained small business Windows LANs.
  • upgrade to the 4th lane for a section, 70 km.

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1,650 LAN Jobs

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22. Service Technicians
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average Demand
Here's how Service Technicians is used in Senior Service Technician jobs:
  • Provide assistance to service technicians including machine repairs, reports, procedures, and acquiring any technical information necessary.
  • Possess EPA refrigerant certification Actively promote safety Dispatcher Schedule/dispatch daily workload to 25 service technicians in Eastern Iowa area.
  • Provided training to service technicians on industry advancements.
  • Provided direction and assistance to service technicians
  • Provided problem solving solutions, quality customer service, supervision of service technicians, and offshore service training.
  • Managed a service staff of 12 service technicians * Performed site evaluations and disaster recovery plans as needed.
  • Monitor national team of hardware service technicians' day-to-day activities for the Key Bank break/fix account.
  • Led a team of 8+, including Landscapers, Housekeepers and Service Technicians.
  • Updated technical files for service technicians; took customer service phone calls.
  • Provide technical training on products and services to new Service Technicians.
  • Trained service technicians in operations and maintenance of all equipment.
  • Provided hands-on technical training to Line and Service technicians.
  • Test and inspect systems configured by Service Technicians.
  • Route Service Technicians for deliveries.
  • Installed, repaired, maintained commercial land residential alarm systems Trained service technicians
  • Conduct technical training for Junior Service Technicians Trained and setup remote service partners
  • Traveled frequently to deliver training to service technicians in NY, and MD.
  • Trained all service technicians for the Cullman Distribution Warehouse.
  • Trained new service technicians Repaired residential and commercial small appliances Ordered and stocked inventory.
  • Lead 5 man crew of service technicians , delegated work .

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16 Service Technicians Jobs

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23. OS
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average Demand
Here's how OS is used in Senior Service Technician jobs:
  • Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.
  • Presented validation strategy in cross-functional team meetings.
  • Completed cost savings analysis by using brand name equipment over generic that reduced cost, repairs and down time.
  • Write up any additional service, safety or repair work recommended and clarify and propose to the client.
  • Work closely with help desk to resolve problems as quickly as possible on the phone.
  • Developed a CD Menu with diagnostic software to increase productivity in about 300%.
  • Diagnose and research the cause of any malfunction and complete repair and make recommendations.
  • Maintained hardware and software update on servers and workstations on Windows and MAC OS.
  • Work closely with systems group to document programs and installation procedures and best practices.
  • Designed, implemented and maintained data repository and file privileges for 25 users.
  • Assisted with renal surgeries- anesthesia monitoring, recovery and post-op care in dogs.
  • Interviewed customers to assess the problem then suggested possible services and solutions.
  • Worked closely with outside vendors supplying drawings of tools and fixtures.
  • Maintained customer checking accounts for $1+ million policy portfolios.
  • Correspond with internal departments as needed for complex diagnostics.
  • Cross Passage and Services Facility, drainage study.
  • Set up training in Microstation V 8 and personally trained several people.
  • Support The POS National support line, Assigning and resolving Incidents.]
  • Collect samples for diagnostic workup, take radiographs.
  • Contributed critical data positively redefining the relationship between ICG and Qwest Wholesale and Qwest OCn IRU backbone.

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3,765 OS Jobs

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24. Network Printers
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average Demand
Here's how Network Printers is used in Senior Service Technician jobs:
  • Set up and maintained HP Laser Jet network printers, managed through HP Print Server Appliances.
  • Installed repaired, maintained and upgraded desktop and e-notebooks, setup and maintained network printers.
  • Provided connections for all workstations and network printers to the LAN.
  • Configured local and network printers.
  • Support of Network Printers and all Peripherals through out the buildings.
  • Replace desktop components Install network printers.

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25. Helpdesk
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average Demand
Here's how Helpdesk is used in Senior Service Technician jobs:
  • Help in training users and helpdesk personnel to better serve themselves by diagnosing and fixing common desktop issues over the phone.
  • Trained internal senior and junior operator's protocol and procedures and performed helpdesk and telephone assistance as needed after hours.
  • Started the helpdesk software and implementation in order to track hardware assets to the component level needs.
  • Created deployments of CAD packages based on usage and department, and helpdesk functions
  • Create Excel database for Managers for stock assigned on floor for helpdesk representatives.
  • Assisted with helpdesk telephone request and the backing up of e-mail server.
  • Resolved hardware and software issues on network helpdesk via remote office.
  • Receive, track, and close helpdesk tickets using Foot Prints.
  • Provide full coverage of all client needs including helpdesk.
  • Provided Helpdesk support using phone and remote support tools.
  • Supported Microsoft LYNC to provide remote control helpdesk.
  • Answered Helpdesk phone calls during peak times.
  • Train new employee on helpdesk procedures.
  • Provide Intensive Support Services Level 1&2 helpdesk operations are handled at this location for the Department.
  • Provide Intensive Support Services Level 3 helpdesk operations are handled at this location for all of WSLH.
  • Supported Helpdesk and IT support staff by performing administrative functions in Active Directory.
  • Assist IT and helpdesk, working with sales, FSEs (Field Service Engineering), ESS and Service Consultants.
  • Maintain software licenses Configured Numara Track-It Helpdesk system.
  • Provided quality support to customers In-Store, Phone, or via "Fire Dog" Technical/ Helpdesk Support.
  • Provide onsite repairs and Users Helpdesk..

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26 Helpdesk Jobs

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26. Novell
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average Demand
Here's how Novell is used in Senior Service Technician jobs:
  • Performed RJ-45 network cabling to connect PC's to Novell network and Cisco phone system for new 4-story office building.
  • Created new network users, including establishing rights, security, and system groups for Novell network and Server 2003.
  • Supported users on both an NT and Novell based network systems including Microsoft Exchange and domain administration.
  • Supervised network infrastructure upgrade from Novell servers to Windows servers, and replacement of all end-user machines.
  • Assisted converting server platform from Novell to Windows NT, and later from NT to Server 2003.
  • Managed 25 Novell Servers and 10 Windows 2000 Servers and a handful of Windows NT Servers.
  • Design network structure for Novell NDS tree, hardware requirements and disaster recovery strategy.
  • Provided hardware and software support for 100 IBM PCs in a Novell environment.
  • Coordinated departmental upgrades of workstations from Novell to Windows and to DHCP.
  • Support 200 clients on a Novell 4.11 and Windows NT 4.0 architecture.
  • Maintain and perform basic file backups for the Novell and NT servers.
  • Established monthly maintenance and troubleshooting of various NT and Novell systems.
  • Experience troubleshooting and resolving issues with Novell GroupWise email system.
  • Monitor several Novell servers and several NT servers.
  • Worked with Novell and Windows Server family.
  • Assist in administration of Novell network.
  • Administer accounts, security file permissions and email mailboxs for Novell/Microsoft accounts.
  • Maintained and built Novell and Windows servers both physical and virtual servers using VMWare.
  • Solved Unix, Windows NT, Citrix client and Novell Netware problems.
  • Maintianed over 100 servers within a Windows Nt and Novell platform for the Richmond County school system contract.

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3 Novell Jobs

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27. VPN
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average Demand
Here's how VPN is used in Senior Service Technician jobs:
  • Experienced with VPN's as well as multiple wireless access points for businesses and home users.
  • Provided technical support for remote users experiencing problems trying to connect to the network using VPN.
  • Assign VPN (Virtual Private Network) token to users who needs access from the outside.
  • Set up virtual private network (VPN) as well as network and servers.
  • Designed and implemented solutions including servers, networks, VPN and thin-client environments.
  • Configured and maintained all network devices, including VLAN assignments and VPN.
  • Configured remote desktop connections, dial up and VPN on notebook systems.
  • Installed VPN Software to access State Department Network.
  • Maintained and setup VPN for customers.
  • Provided VPN and wireless support.
  • Supported remote access using dial/VPN.
  • Worked with VPN client installation.
  • Used Cisco VPN, IP network & USB printer install, Office 2003, 2007, 2010, 2013 and Outlook.
  • Managed WAN, LAN, EXTRANET, FIREWALL SECURITY, IDS SECURITY, VPN SECURITY, TELECOM and NETWORK MANAGEMENT.
  • Provided remote service using the RSA Token and Cisco VPN, Cisco AnyConnect, VMware, and GoToAssist Web-based program.
  • Purchased and installed new network equipment for Showa's remote office in Detroit, Michigan that encompassed a VPN
  • Install and teach users how to use the VPN (Virtual Private Network) token and Citrix Client.
  • Handled on-call Executive Support (VPN, Citrix, Blackberry).
  • Provide remote Citrix and VPN support to users in the work from home program.

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659 VPN Jobs

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28. New Equipment
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average Demand
Here's how New Equipment is used in Senior Service Technician jobs:
  • Assessed new equipment and maintained equipment inventory.
  • Stripped 30 data closets and installed new equipment to support Voice Over IP Phone upgrade for all schools and administrative areas.
  • Utilize websites, technical manuals, handbooks and technical publications to keep current with new equipment and enhancements to old.
  • Install and process new equipment; arrange and fix display cases in a manner that is appealing to the customer.
  • Complete technical training on new equipment; train Junior staff on new technology; setup test labs.
  • Performed duties as Senior Computer Technician for the New Equipment Fielding Facility (NEFF).
  • Responded to end user requests and trained users on how to use new equipment.
  • Job quote preparation for estimating repairs costs, and new equipment installation for customers.
  • Manage site inventory, order new equipment and replacement parts for defective equipment.
  • Align and balance new equipment after installation.
  • Set up and installed new equipment.
  • Train technicians on new equipment.
  • Install new equipment when necessary.
  • Install new equipment on site.
  • Service Technician Installed new equipment and inspected existing systems for potential maintenance problems; logged equipment history.
  • Performed service work as directed, assisted with new equipment change outs and performed residential and commercial maintenances.
  • Repaired and maintained customer equipment: Setup and Installed new equipment at customer premise.
  • Worked as technician installing and starting up new equipment Maintaining and repairing equipment.
  • Train in house Technicians and Service Repair Shop Technicians on new equipments.

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217 New Equipment Jobs

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29. Compaq
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average Demand
Here's how Compaq is used in Senior Service Technician jobs:
  • Possess sound knowledge of HP, IBM, Dell, and Compaq hardware including the respective support software.
  • Provided warranty service for Digital, IBM, Compaq, Epson and Hewlett Packard.
  • Provided on site hardware support for Dell, Compaq and Fujitsu desktops and laptops.
  • Licensed Technician for all HP Compaq computer models and HP LaserJet family printers.
  • Certified Service Technician on Compaq; Hewlett Packard, Apple and IBM equipment
  • Created raid for Compaq and Dell servers.
  • Upgraded Compaq and IBM desktop computers.
  • Worked with Compaq, Dell, HP, IBM, Gateway and clone computers.
  • Followed by Compaq(4.0 years).
  • Scheduled all machines for service in the Hawkeye district repair room, or scheduled for warranty work by Compaq.
  • Provided factory-authorized service for Compaq, Hewlett-Packard, IBM, Toshiba, and Lexmark products.
  • Configured and Installed Compaq Proliant 5500, 1850, & ML370 series servers.
  • Configured IBMThinkpads and Compaq Deskpros for network connectivity.
  • Install and Configure HP Net servers, Compaq Prosignia, Proliant, Servers.

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14 Compaq Jobs

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30. Fax Machines
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low Demand
Here's how Fax Machines is used in Senior Service Technician jobs:
  • Provided consultation on interfacing fax machines with their present systems throughout eastern Massachusetts.
  • Install desktops, monitors, terminals, printers, fax machines, network equipment and office peripherals.
  • Trained field technicians in all aspects of troubleshooting on copy and fax machines.
  • Make cost effective decisions for repairing and replacing printers and Fax machines.
  • Service and repair copiers, duplicators, fax machines and scanners.
  • Installed diagnosed and repaired various models of thermal and Laser based fax machines.Installed, trained customers in key-op procedures.
  • Performed upgrades and repairs for numerouscopiers and fax machines.
  • Certified senior level mechanical trouble-shooting, repair and maintenance for Kyocera, HP and Panasonic copiers printers and fax machines.
  • Diagnose, repair, and maintenance of primarily Canon and Kyocera copiers, fax machines, and HPprinters.

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31. Tcp/Ip
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low Demand
Here's how Tcp/Ip is used in Senior Service Technician jobs:
  • Replaced and upgraded 40+ branch offices of workstations, servers, and networking equipment with TCP/IP protocol and Fast Ethernet connection.
  • Collaborated with team members on the technical design and implementation of in-house LIMS, TCP/IP based LAN/WAN and wireless network.
  • Research and compare printer models to work with vendor application printing, TCP/IP printing, and UNIX printing.
  • Provided support for all desktop connections using TCP/IP protocol and cabling to the wiring closet.
  • Established TCP/IP Intranet communication involving all PC's designated for office network environment.
  • Performed network troubleshooting with TCP/IP, cabling, network cards and network configurations.
  • Operate, and maintain Local Area Network LAN connectivity using TCP/IP protocol.
  • Resolved Network connectivity issues DNS, DHCP, and TCP/IP.
  • Installed printers to networks by TCP/IP.
  • Installed and configured network protocols such as TCP/IP, RIP, OSPF, IGRP, and EIGRP.
  • Updated communications protocol of electronics equipment from RS232 to TCP/IP.

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32. Test Procedures
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low Demand
Here's how Test Procedures is used in Senior Service Technician jobs:
  • Trained entry level technicians and helped with the development of test procedures.
  • Assisted engineer to create test procedures, and travelers
  • Oversee daily workflow, repair processes, test procedures and equipment maintenance to enable continuous work efficiency and quality performance.

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587 Test Procedures Jobs

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33. Cctv
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low Demand
Here's how Cctv is used in Senior Service Technician jobs:
  • Conduct surveys of government overseas facilities for all spaces requiring technical security upgrades, including electrical and ECCTV equipment.
  • Configure, and/or troubleshoot software, store PCs, notebooks, PBX phone equipment CCTV and other various IT related assets.
  • Installed and Serviced Security systems on a multitude of projects from Access, CCTV, Fire and Card Access
  • Produce to scale wall elevation drawings depicting layout of electronic and ECCTV equipment.
  • Alarm, CCTV, Audio, Vat tube systems, Under counter cabinets
  • Perform residential service and installations, and CCTV, card access systems.
  • Service and installation of Access, Burglary, and CCTV systems.
  • Design and schedule large security, fire and CCTV installations.
  • Produce isometric details of electrical and ECCTV equipment.
  • Installed CCTV and Card Access equipment and programmed.
  • Alarm, CCTV, Card Access.
  • Serviced and installed several different fire, security and CCTV systems as well as customer user classes and on call services.
  • Install and troubleshoot CCTV video systems, including cameras, power supplies, switchers and splitters.
  • Produced fire alarm, fire sprinkler, security system (CCTV, etc.
  • Worked on CCTV cameras Customer phone support

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8 Cctv Jobs

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34. Inventory Control
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low Demand
Here's how Inventory Control is used in Senior Service Technician jobs:
  • Monitored purchasing and inventory control processes to maintain proper resources for office requirements.
  • Managed inventory control and estimated projected replenishment of plotting media resources.
  • Supervised warehouse department and inventory controls.
  • Helped with inventory control and correct contract placement, which increased product movement by 20% for the new IBM systems.
  • Created an inventory control and budgeting system (software/hardware) for the department resulting in cost savings and more accurate budgeting.
  • Assisted with updates, software and application installs, and inventory control of laptops and mobile devices.
  • Managed Inventory control, parts request and parts ordering.
  • Maintain in-house inventory control of all parts and equipment.
  • Direct customer service and parts inventory control.
  • Inventory Control Keeping par counts on each item in stock to meet demands from our hospitals, doctors and patients.

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28 Inventory Control Jobs

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35. Unix
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low Demand
Here's how Unix is used in Senior Service Technician jobs:
  • Installed, troubleshot, and repaired cabling for HP servers, Unix based voice and data systems.
  • Supported installations of new sites systems, and validated the UNIX LAN.
  • Provide specialized information about networks, UNIX, and other technology.
  • Work with the operating systems such as Windows and UNIX.
  • Performed daily back up of UNIX system tapes.
  • Test Sun Micro System computers and install Unix Operating System (Sun Solaris).
  • Diagnosed and troubleshot problems in UNIX, Novell and Windows (NT/95) environments.
  • Supported Disney's UNIX environment (AIX, HP/UX, Solaris, Tru64 Unix, Digital UNIX).

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1,772 Unix Jobs

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36. Apple
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low Demand
Here's how Apple is used in Senior Service Technician jobs:
  • Provided a single user-interface for desktop support services to divisional and Central Engineering on IBM, Apple, and Wang platforms.
  • Processed work orders for the Mac's and laptops and fax them to Apple dispatch.
  • Participated in beta testing for Apple Remote Access 3.0 and early versions of GSX.
  • Worked directly with Apple engineers to find the cause of unknown difficulties.
  • Repaired, diagnosed, upgraded and modified all Apple Computers products.
  • Performed depot repairs of all Apple equipment carried in for service.
  • Diagnose, install, maintain and upgrade Apple based computers.
  • Designed and Installed Apple Computer Networks for small businesses.
  • Configure standards for Apple MacBook's and Desktop's.
  • Inventory and RMA control for all Apple products.
  • Processed warranty claims from Apple.
  • Answered questions on Apple products.
  • Worked on both Apple and IBMcomputer systems.
  • Managed Service Desk and RMA Process working on Dell, HP, Lenovo, and Apple products including desktops and laptops.

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37 Apple Jobs

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37. Component Level
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low Demand
Here's how Component Level is used in Senior Service Technician jobs:
  • Tested and repaired microprocessor, digital and analog products including video, audio and communication equipment to component level.
  • Repaired circuit boards and assemblies to component level which utilized digital, analog and multiple microprocessor circuits.
  • Provided component level replacement for hardware, resolution on workstations, notebook computers.
  • Trained entry-level technicians on operating equipment and component level debug.
  • Repaired and configured computer peripherals to component level.
  • Repaired Motorola cellular phones at component level.
  • Circuit level and component level troubleshooting.
  • Conducted component level diagnostics and repair.
  • Performed component level repair on dot matrix printers, computer monitors, computer power supplies, controller boards for peripherals.
  • Performed field service returns repair, by testing, troubleshooting, analyzing a root cause to the component level.
  • Executed component level soldering on a variety of electronic devices, from car amps to home video game systems.
  • Circuit board replacement, and where applicable, troubleshooting down to discreet component level.
  • Aided ground maintenance in repair and test procedure down to the component level.
  • Provided technical support for repairing Apple computers down to the component level.
  • Analyzed, repaired, and troubleshot on component level.
  • Performed Fault Isolation down to the component level.
  • Tuned calibration test and troubleshot on component level.
  • Upgraded component level PC hardware.
  • Analyze and repair electronic robotic pool cleaners, diagnose power supplies and repair to component level, soldering and crimping wires.
  • Perform thorough component level diagnostic and repairs with FM and IR audio equipment returned from the field and production failures.

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78 Component Level Jobs

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38. Customer Relations
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low Demand
Here's how Customer Relations is used in Senior Service Technician jobs:
  • Managed junior technicians, resolved complex issues and maintained great customer relationships.
  • Maintained customer relationships through active listening and responded to major concerns.
  • Established and maintained customer relationships based on dependability and honesty.
  • Maintained professional customer relationships, update customers on project status.
  • Ensured good customer relations through visits and telephone communications.
  • Developed strong customer relationships and connections to the community.
  • Managed customer relations and on-site billing activities.
  • Manage territory, inventory and customer relationships.
  • Worked with very little supervision, maintaining service schedule, service equipment, company vehicle while ensuring strong customer relations.
  • Led company through a period of accelerated growth, halting the competition by revamping the existing customer relationship management program.
  • Face to face customer relations addressed and resolved matters related to the output and operation of customer equipment.
  • Ensured that long term customer relationships were created by providing value added services.
  • Service Technician for customer base which includes Installation, troubleshooting and customer relations.
  • Enhanced customer relations and interpersonal skills in dealing with Peers and management.
  • Directed, managed, and developed customer relations for the service department.
  • Manage & schedule service, inventory management & customer relations.
  • Trained new employees on cash register and in customer relations.
  • Established excellent customer relations with many nation wide companies.
  • Maintained excellent customer relations with onsite employees
  • Lead commissioning agent * Customer relations coordinator * Warranty technician and problem resolution specialist

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14 Customer Relations Jobs

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39. User Accounts
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low Demand
Here's how User Accounts is used in Senior Service Technician jobs:
  • Performed administrative responsibilities including creating, removing, and moving user accounts.
  • Managed\created user accounts in Active Directory
  • Set up user accounts, managed security, and provided telephone support for desktops, laptops, and peripherals
  • Set up file directory securities, network protocols, user accounts, and RAID disk arrays.
  • Create and administer AD user accounts on Windows 2003, 2008 servers.
  • Service customers as needed as well as make upgrades to end-user accounts.
  • Managed over 2,500 User Accounts and over 250 Print Servers.
  • Manage multiple user accounts at the same time.
  • Create and troubleshoot user accounts and profiles.
  • Managed and Administered NT user accounts.
  • Performed remote-access configuration and troubleshooting via pcAnywhere in order to manage user accounts create shares and modify access permissions.
  • Provided troubleshooting for configuration settings, and managed Windows and Citrix user accounts.
  • Provided desktop support in person, via phone and email Set-up new user accounts and computers
  • Establish and modify Active Directory user accounts in a Windows 2003 server environment.

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177 User Accounts Jobs

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40. SQL
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low Demand
Here's how SQL is used in Senior Service Technician jobs:
  • Complete Solution Support responsibility for 50+ customer systems including OnBase, MS SQL, and custom-developed solutions.
  • Repaired SQL database and created shadow database ensuring system was never down from user's perspective.
  • Install Microsoft SQL 2008 R2 tools for development desktop and laptops.
  • Executed basic SQL queries and managed data using query analyzer.
  • Led SQL database support for up to 125 agents.
  • Improved performance of existing TEM product and SQL database.
  • Managed email error document tracking transpose from SQL.
  • Designed automated of scripts within SQL Data Sources.
  • Managed Advanced Server 2003 system with SQL Server.
  • Maintained numerous SQL and Oracle databases.
  • Recommended a Citrix environment to more adequately allow up to 125 agents to simultaneously access and use the SQL database.
  • Reported, queried, and analyzed SQL, XML Data in an Ecommerce Procurement environment.
  • Engineer, Develop, Administrate, and Tune MS SQL Server 2000/2005/2008 databases and integrations.
  • Maintain reporting in sql database for upper management and CIO.

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9,708 SQL Jobs

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41. Lotus Notes
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low Demand
Here's how Lotus Notes is used in Senior Service Technician jobs:
  • Revived and implemented a failing enterprise-level Lotus Notes/Domino Disaster Recovery project.
  • Participated on teams to migrate from Windows 95 to NT and from Lotus Notes to Outlook.
  • Facilitated computer training in Windows, Lotus Notes and Cisco Unity phone system for improved training.
  • Acted as Project Manager for the MS Outlook to Lotus Notes Conversion
  • Assist in the migration of Lotus Notes drafting database to Microsoft SharePoint
  • Configure e-mail account using Lotus Notes and Microsoft Outlook.
  • Install and configure Lotus Notes application.
  • Controlled remote tools for SMS clients, Virtual Network Computing Set up and Installed Lotus Notes and Outlook accounts

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41 Lotus Notes Jobs

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42. Ethernet
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low Demand
Here's how Ethernet is used in Senior Service Technician jobs:
  • Set up networking throughout many buildings including running Ethernet cabling, terminating ports, setting up and configuring network switches.
  • Manage and install network cabling including CAT 5 for Ethernet, patch panels, splices and termination points.
  • Provided hardware and software technical support for a Novel 3.12, Ethernet based LAN for area wide clients.
  • Install and maintain Ethernet, coaxial, and POTS network in business and residential premises.
  • Network support including: AppleTalk, PhoneNet, Token-Ring, EtherNet, and ArcNet.
  • Provided local area network diagnostics for Ethernet, fiber-optic, and wireless networks.
  • Assisted in the upgrade of all workstations from token ring to Ethernet connections.
  • Migrated Token Rings to Ethernet and replacing all hubs by Cisco switches.
  • Network cabling and setting up computers on Ethernet based networks.
  • Evaluated and implemented VLAN and Ethernet meshes.
  • Set up network using ethernet topology, spliced cables, laid cables and installed computers.
  • Recommended and replaced unreliable Token Ring network with a Fast Ethernet network that increased uptime to 99%.

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519 Ethernet Jobs

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43. Service Department
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low Demand
Here's how Service Department is used in Senior Service Technician jobs:
  • Developed and leveraged metrics using NetSuite to strategically lead the Service Department.
  • Developed service department procedures and policies.
  • Hired by Johnson Controls Service Department to maintain existing University Health buildings 1 and 3, three days a week.
  • Ensured the computer service department achieved key metrics, including profitable sales and margin, and customer satisfaction.
  • Perform as answer and contact person for the entire office including the Member Service Department.
  • Managed and expanded the service department including new and existing antenna and tower lighting systems.
  • Maintain all tools and operating equipment used by the Service Department.
  • Provided technical support for service department in the Northern Kentucky Division.
  • Service department sales and service on products and equipment.
  • Procured parts and supplies for best-in-class service department.
  • Supervised other employees in the service department.
  • Top revenue producer for service department.
  • Manage the Service department inventory system using the File-maker database.
  • charge of the inventory for the service department as well as scheduling vacation days for the guys.
  • Started up the Packaging Service Department for Unisource.

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3 Service Department Jobs

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44. Hand Tools
demand arrow
low Demand
Here's how Hand Tools is used in Senior Service Technician jobs:
  • Lay out and connect electrical wiring between controls and equipment, according to wiring diagrams, using electrician's hand tools.
  • Adjust functional parts of devices and control instruments, using hand tools, levels, plumb bobs, and straightedges.
  • Used hand tools for installing cable, assembling digital signage displays, touchscreen kiosks and other hardware.
  • Well versed in the use of various hand tools to make repairs when needed in the field.
  • Adjust system controls to setting recommended by manufacturer to balance system, using hand tools.
  • Disassembled equipment to adjust, repair, or replace parts, using hand tools.
  • Repaired copiers, fax machines, and duplicators using hand tools and test equipment.
  • Operated hand tools to adjust functional parts of devices and control instruments.
  • Used a variety of hand tools to replace faulty parts.
  • Used appropriate safety equipment and hand tools.
  • Repair evaporator unit in chassis or in air-duct system, using hand tools.. Installs expansion and discharge valves in circuit.
  • Installed, connected and adjusted thermostats, humidistats and timers, using hand tools.
  • Used hand tools to replace defective equipment parts.
  • Know how to use hand tools, know how to interpert NFPA for different circumstances.

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38 Hand Tools Jobs

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45. Citrix
demand arrow
low Demand
Here's how Citrix is used in Senior Service Technician jobs:
  • Supported over seventy remote users utilizing Citrix Web Access.
  • Collaborated to achieve a Citrix solution for the IADC shop floor and implemented the current server farm.
  • Assisted in updating the Lab and Library computers to Citrix Workstations.
  • Solve all Citrix related user problems.
  • Implemented Citrix Presentation Server and Xenserver for Virtual Machine for different OS for testing of application.
  • Verify users are able to access Citrix and Axium to ensure proper work-flow.
  • Create and publish resources via Citrix Xenapp including applications and printers.
  • Installed and configured Wyse thin client and Citrix support.
  • Reset sessions for end users in Citrix/Winframe.
  • Maintain Citrix Xenapp 5/6/6.5 Environments.
  • Implemented remote support using Citrix Server and Go To MyPc /Meeting/Asst/Webinar Delivering custom customer applications streaming.

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437 Citrix Jobs

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46. Macintosh
demand arrow
low Demand
Here's how Macintosh is used in Senior Service Technician jobs:
  • Configure Windows computer and Apple Macintosh workstation for proper security protection and functionality.
  • Supported users on Windows 95, 98, NT, Macintosh and MS Office, both locally and remotely.
  • Configure and install faculty and staff computers, both PC and Macintosh, under the Campus WorkStation Program.
  • Supported 400 plus users in Microsoft Office and Desktop applications running on both Windows and Macintosh systems.
  • Supplied technical support for all Window, DOS, Window/NT and Macintosh products.
  • Identify and Resolve User Application Problems on PC Desktop, Laptops and Macintosh.
  • Project Leader and Coordinator for Macintosh to PC Transition and Rollouts.
  • Authorized technician on Apple, Macintosh, Apple LaserWriters, Apple Networks, Hewlet-Packard Laserjets, and Toshiba Laptops.

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6 Macintosh Jobs

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47. Linux
demand arrow
low Demand
Here's how Linux is used in Senior Service Technician jobs:
  • Tested, implemented, documented and optimized newly acquired Linux operating systems and applications in order to provide efficient system management.
  • Created and updated Web Applications and Linux system documentation archives.
  • Evaluated and procured tools and techniques to administer to Linux server applications.
  • Install Linux Red Hat 6.00 for SGI Inc. Server computers.
  • Installed, maintained and deployed MS Exchange and Linux based eMail solutions in a business environment.
  • Supported Microsoft Windows, Apple Mac OS, Linux, and Novell environments.
  • Key Achievements Proficient with Redhat Linux and other operating systems.

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8,020 Linux Jobs

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48. Voip
demand arrow
low Demand
Here's how Voip is used in Senior Service Technician jobs:
  • Managed a project implementing VOIP telephony capability within all of McKesson, US and Canada.
  • Install and configure ATA device (VoIP device analog to digital).
  • Managed VOIP phone stock, working with technicians at multiple sites.
  • Provisioned and trouble resolution of DNS and VOIP.
  • Helped deploy and maintain VoIP phone systems.
  • Interfaced CO, T1, ISDN-PRI, and VOIP circuits into system.
  • Supported Avaya VOIP telephone systems as well as mobility telecommunication devices.
  • Deployed, supported and maintained Allworx VOIP systems.
  • Managed IP Security Surveillance System Managed VoIP Phone System (Polytronic Hardware, OnSip Management Software)
  • Install Cisco VOIP phones with VLans and reset voicemail passwords through Cisco Unity.

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539 Voip Jobs

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49. Special Projects
demand arrow
low Demand
Here's how Special Projects is used in Senior Service Technician jobs:
  • Solved unusual mechanical problems related to special projects.
  • Performed deep cleaning tasks and special projects (for example: furniture moves, buffed floors on occasion, etc.)
  • Assisted Senior Management with special projects as requested and helped implement and streamline new department processes.
  • Participated in domestic and international special projects business trips in US, UK, and Canada.
  • Complete special projects as assigned by the Information Services Department Managers and District Directors.
  • Manage workload and special projects for other service technicians in my region.
  • Provide on-call support, one-on-one support, special projects and software support.
  • Obtain outside contractors for landscaping, snow removal and special projects.
  • Assisted other staff members and performed special projects as needed.
  • Coordinate work assignment with government officials for special projects.
  • Managed special projects and Promotions for the store.
  • Performed work on special projects as assigned.
  • Participate in special projects as required.

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14 Special Projects Jobs

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50. New Construction
demand arrow
low Demand
Here's how New Construction is used in Senior Service Technician jobs:
  • Project management of CVS/Pharmacy projects including new construction, custom retrofits, pharmacy automation development and field surveying coordination.
  • Recognize, document and alert the supervisor of trends in new construction.
  • Conduct new construction or replacement services and order completion.
  • Supervised crews on new construction jobs Supervised service technicians on calls

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76 New Construction Jobs

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Senior Service Technician Jobs

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20 Most Common Skills For A Senior Service Technician

Computer Hardware

23.0%

Desktop

8.6%

Customer Service

7.6%

Laser Printers

6.6%

Technical Support

6.5%

Laptops

6.4%

CAD

6.2%

Setup

4.2%

Hvac

4.1%

Windows XP

3.5%

Preventative Maintenance

3.0%

Windows New Technicians

2.9%

Hardware Issues

2.7%

Computer System

2.6%

Active Directory

2.5%

Internet

2.2%

Service Calls

2.0%

Trouble Shooting

1.8%

PCS

1.8%

Access Control

1.7%
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Typical Skill-Sets Required For A Senior Service Technician

Rank Skill
1 Computer Hardware 17.6%
2 Desktop 6.6%
3 Customer Service 5.8%
4 Laser Printers 5.0%
5 Technical Support 5.0%
6 Laptops 4.9%
7 CAD 4.7%
8 Setup 3.2%
9 Hvac 3.1%
10 Windows XP 2.7%
11 Preventative Maintenance 2.3%
12 Windows New Technicians 2.2%
13 Hardware Issues 2.1%
14 Computer System 2.0%
15 Active Directory 1.9%
16 Internet 1.7%
17 Service Calls 1.5%
18 Trouble Shooting 1.4%
19 PCS 1.3%
20 Access Control 1.3%
21 LAN 1.3%
22 Service Technicians 1.3%
23 OS 1.2%
24 Network Printers 1.1%
25 Helpdesk 1.1%
26 Novell 1.0%
27 VPN 0.9%
28 New Equipment 0.9%
29 Compaq 0.9%
30 Fax Machines 0.9%
31 Tcp/Ip 0.9%
32 Test Procedures 0.8%
33 Cctv 0.8%
34 Inventory Control 0.7%
35 Unix 0.7%
36 Apple 0.7%
37 Component Level 0.7%
38 Customer Relations 0.6%
39 User Accounts 0.6%
40 SQL 0.6%
41 Lotus Notes 0.6%
42 Ethernet 0.6%
43 Service Department 0.6%
44 Hand Tools 0.6%
45 Citrix 0.6%
46 Macintosh 0.6%
47 Linux 0.5%
48 Voip 0.5%
49 Special Projects 0.5%
50 New Construction 0.5%
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31,651 Senior Service Technician Jobs

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