What does a senior service technician do?
A Senior Service Technician manages the work of engineering technicians. They are responsible for delivering solutions for challenging problems, leading multiple projects, and handling daily activities.
Senior service technician responsibilities
Here are examples of responsibilities from real senior service technician resumes:
- Create and manage a VOIP lab environment used for product staging and development testing.
- Manage a deployment of the new in house Cisco VOIP phone system and expand to multiple offices.
- Lead reporting team in defining application architecture for high-volume reporting system.
- Perform firmware and Bios upgrade for hard drives and system boards.
- Design, surface mount solder, build, and troubleshoot PCB boards.
- Assign to repair field return communication PCB's using logic analyzer and schematics.
- Re-Rout Ethernet cables to go from the wall data ports, to the digital phone.
- Assist engineers upgrade hardware and software such as BIOS upgrade, custom re-work, imaging.
- Operate and maintain network services, routers, modems, and other devices following technical plans.
- Set up repeaters, routers, access points and hubs; diagnose and repair network complications.
- Diagnose, troubleshot, install, configure, repair and maintain computer, software and peripherals.
- Assist in seeking need software solutions, testing these solutions, recommending and implementing these solutions on workstations.
- Review network activity logs, database logs, and troubleshot issues with the store's network and point-of-sales systems.
- Perform root cause analysis on all hardware issues which include: notepads, laptops, servers, workstations, etc.
- Work with all brands of laptop, desktops, tablets, cell phone, including apple products and varies gaming devices.
Senior service technician skills and personality traits
We calculated that 14% of Senior Service Technicians are proficient in Customer Service, Preventative Maintenance, and Java. They’re also known for soft skills such as Dexterity, Mechanical skills, and Organizational skills.
We break down the percentage of Senior Service Technicians that have these skills listed on their resume here:
- Customer Service, 14%
Trained junior service/installation technicians on company processes, procedures, quality standards, and customer service expectations.
- Preventative Maintenance, 7%
Performed all services associated with a service technician position including preventative maintenance, troubleshooting and repairing HVAC/R units.
- Java, 6%
Provided Java and Perl programming expertise for innovative automation to facilitate expedited deployments using the Eclipse and Rational Functional Tester platforms.
- CAD, 6%
Established CAD detail library for easy retrieval of standard construction details, erosion and sedimentation and other engineering details.
- Hand Tools, 6%
Well versed in the use of various hand tools to make repairs when needed in the field.
- HVAC, 6%
Provided architectural, electrical, HVAC, plumbing, and P&ID drawings for manufacturing facilities and office areas.
Common skills that a senior service technician uses to do their job include "customer service," "preventative maintenance," and "java." You can find details on the most important senior service technician responsibilities below.
Dexterity. To carry out their duties, the most important skill for a senior service technician to have is dexterity. Their role and responsibilities require that "heavy vehicle and mobile equipment service technicians must perform many tasks, such as disassembling engine parts, connecting or attaching components, and using hand tools, with a steady hand and good hand-eye coordination." Senior service technicians often use dexterity in their day-to-day job, as shown by this real resume: "provided hands-on cad and gis services to the e-470 highway authority as part of an on call services contract. "
Mechanical skills. Another soft skill that's essential for fulfilling senior service technician duties is mechanical skills. The role rewards competence in this skill because "heavy vehicle and mobile equipment service technicians must be familiar with engine components and systems and know how they interact with each other." According to a senior service technician resume, here's how senior service technicians can utilize mechanical skills in their job responsibilities: "certified senior level mechanical trouble-shooting, repair and maintenance for kyocera, hp and panasonic copiers printers and fax machines. "
Organizational skills. This is an important skill for senior service technicians to perform their duties. For an example of how senior service technician responsibilities depend on this skill, consider that "heavy vehicle and mobile equipment service technicians must maintain accurate service records and parts inventories." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a senior service technician: "provide basic field maintenance, organizational and intermediate level training on different hoist/winch systems. ".
Physical strength. A big part of what senior service technicians do relies on "physical strength." You can see how essential it is to senior service technician responsibilities because "heavy vehicle and mobile equipment service technicians must be able to lift and move heavy equipment, tools, and parts without risking injury." Here's an example of how this skill is used from a resume that represents typical senior service technician tasks: "configure and install pcs, network printing devices, hardware and software, including physical attachment of equipment to network. "
Troubleshooting skills. A commonly-found skill in senior service technician job descriptions, "troubleshooting skills" is essential to what senior service technicians do. Senior service technician responsibilities rely on this skill because "heavy vehicle and mobile equipment service technicians must be familiar with diagnostic equipment to find the source of malfunctions." You can also see how senior service technician duties rely on troubleshooting skills in this resume example: "provided customer support by troubleshooting and repairing computers with win 9x, nt, 2000, xp, and me. "
The three companies that hire the most senior service technicians are:
- Ernst & Young124 senior service technicians jobs
- Siemens92 senior service technicians jobs
- Deloitte88 senior service technicians jobs
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Compare different senior service technicians
Senior service technician vs. Technician support team leader
The Technician Support Team Leader is tasked with leading and training the technical support team. As a team leader, you will be required to organize scheduled staff reviews and communicate new procedures and policies with them. Your key role is to ensure that all goals are met. For all that you'll do, you'll have to ensure that the staff under you are highly productive, and you'd have to come up with ways to increase their productivity.
There are some key differences in the responsibilities of each position. For example, senior service technician responsibilities require skills like "preventative maintenance," "java," "cad," and "hand tools." Meanwhile a typical technician support team leader has skills in areas such as "sla," "mac," "inbound calls," and "problem resolution." This difference in skills reveals the differences in what each career does.
Technician support team leaders earn the highest salaries when working in the technology industry, with an average yearly salary of $91,502. On the other hand, senior service technicians are paid more in the energy industry with an average salary of $90,129.On average, technician support team leaders reach similar levels of education than senior service technicians. Technician support team leaders are 2.9% more likely to earn a Master's Degree and 0.0% more likely to graduate with a Doctoral Degree.Senior service technician vs. Technician support tier
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that senior service technician responsibilities requires skills like "preventative maintenance," "java," "cad," and "hand tools." But a technician support tier might use other skills in their typical duties, such as, "lan wan," "phone calls," "cisco ios," and "tier ii."
Technician support tiers may earn a lower salary than senior service technicians, but technician support tiers earn the most pay in the technology industry with an average salary of $62,098. On the other hand, senior service technicians receive higher pay in the energy industry, where they earn an average salary of $90,129.In general, technician support tiers achieve similar levels of education than senior service technicians. They're 1.1% less likely to obtain a Master's Degree while being 0.0% more likely to earn a Doctoral Degree.Senior service technician vs. Service engineer
A service engineer is responsible for assisting the customers' concerns regarding the products and services offered by the company through technical support solutions. Service engineers conduct preventive maintenance, upgrade systems to boost optimal performance, create product manuals, record the occurring issues, perform adjustments on the systems infrastructure, identify business opportunities to generate more revenues, and analyze current market trends to meet client demands. A service engineer must have excellent communication skills, including extensive knowledge of the technology industry and network systems.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from senior service technician resumes include skills like "preventative maintenance," "hand tools," "printers," and "visualization," whereas a service engineer is more likely to list skills in "infrastructure," "cloud," "database," and "azure. "
Service engineers make a very good living in the technology industry with an average annual salary of $99,362. On the other hand, senior service technicians are paid the highest salary in the energy industry, with average annual pay of $90,129.service engineers typically earn similar educational levels compared to senior service technicians. Specifically, they're 4.1% more likely to graduate with a Master's Degree, and 0.3% more likely to earn a Doctoral Degree.Senior service technician vs. Desktop support technician
A desktop support technician is responsible for troubleshooting defective computer systems, affecting its performance and efficiency. Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system. They keep documentation of the ticket issue and the resolution for reference and quality improvement. A desktop support technician also configures and updates computer systems and networks for better optimization, as well as conducting regular inspections and monitoring the efficiency of installed programs and patches.
Types of senior service technician
Updated January 8, 2025
