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Become A Senior Software Support Engineer

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Working As A Senior Software Support Engineer

  • Interacting With Computers
  • Thinking Creatively
  • Making Decisions and Solving Problems
  • Getting Information
  • Analyzing Data or Information
  • Mostly Sitting

  • $110,000

    Average Salary

What Does A Senior Software Support Engineer Do

Software developers are the creative minds behind computer programs. Some develop the applications that allow people to do specific tasks on a computer or another device. Others develop the underlying systems that run the devices or that control networks.

Duties

Software developers typically do the following:

  • Analyze users’ needs and then design, test, and develop software to meet those needs
  • Recommend software upgrades for customers’ existing programs and systems
  • Design each piece of an application or a system and plan how the pieces will work together
  • Create a variety of models and diagrams (such as flowcharts) that instruct programmers how to write software code
  • Ensure that a program continues to function normally through software maintenance and testing
  • Document every aspect of an application or a system as a reference for future maintenance and upgrades
  • Collaborate with other computer specialists to create optimum software

Software developers are in charge of the entire development process for a software program. They may begin by asking how the customer plans to use the software. They must identify the core functionality that users need from software programs. Software developers must also determine user requirements that are unrelated to the functionality of software, such as the level of security and performance needs. They design the program and then give instructions to programmers, who write computer code and test it.

If the program does not work as expected or if testers find it too difficult to use, software developers go back to the design process to fix the problems or improve the program. After the program is released to the customer, a developer may perform upgrades and maintenance.

Developers usually work closely with computer programmers. However, in some companies, developers write code themselves instead of giving instructions to the programmers.

Developers who supervise a software project from the planning stages through implementation sometimes are called information technology (IT) project managers. These workers monitor the project’s progress to ensure that it meets deadlines, standards, and cost targets. IT project managers who plan and direct an organization’s IT department or IT policies are included in the profile on computer and information systems managers.

The following are examples of types of software developers:

Applications software developers design computer applications, such as word processors and games, for consumers. They may create custom software for a specific customer or commercial software to be sold to the general public. Some applications software developers create complex databases for organizations. They also create programs that people use over the Internet and within a company’s intranet.

Systems software developers create the systems that keep computers functioning properly. These could be operating systems for computers that the general public buys or systems built specifically for an organization. Often, systems software developers also build the system’s interface, which is what allows users to interact with the computer. Systems software developers are creating the operating systems that control most of the consumer electronics in use today, including the systems in phones or cars.

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How To Become A Senior Software Support Engineer

Software developers usually have a bachelor’s degree in computer science and strong computer programming skills.

Education

Software developers usually have a bachelor’s degree, typically in computer science, software engineering, or a related field. A degree in mathematics is also acceptable. Computer science degree programs are the most common, because they tend to cover a broad range of topics. Students should focus on classes related to building software in order to better prepare themselves for work in the occupation. For some positions, employers may prefer a master’s degree.

Although writing code is not their first priority, developers must have a strong background in computer programming. They usually gain this experience in school. Throughout their career, developers must keep up to date on new tools and computer languages.

Software developers also need skills related to the industry in which they work. Developers working in a bank, for example, should have knowledge of finance so that they can understand a bank’s computing needs.

Other Experience

Many students gain experience in software development by completing an internship at a software company while in college.

Some software developers first work as computer programmers and then are given more responsibility as they gain experience. Eventually, they become developers.

Advancement

Software developers can advance to become information technology (IT) project managers, also called computer and information systems managers, a position in which they oversee the software development process.

Important Qualities

Analytical skills. Developers must analyze users’ needs and then design software to meet those needs.

Communication skills. Developers must be able to give clear instructions to others working on a project. They must also explain to their customers how the software works and answer any questions that arise.

Computer skills. Developers must understand computer capabilities and programming languages in order to design effective software.

Creativity. Developers are the creative minds behind new computer software.

Detail oriented. Developers often work on many parts of an application or system at the same time and must therefore be able to concentrate and pay attention to detail.

Interpersonal skills. Software developers must be able to work well with others who contribute to designing, developing, and programming successful software.

Problem-solving skills. Because developers are in charge of software from beginning to end, they must be able to solve problems that arise throughout the design process.

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Average Length of Employment
Top Careers Before Senior Software Support Engineer
Programmer 3.8%
Consultant 2.4%
Top Careers After Senior Software Support Engineer
Consultant 6.6%
Owner 2.4%

Do you work as a Senior Software Support Engineer?

Senior Software Support Engineer Demographics

Gender

Male

69.3%

Female

21.8%

Unknown

8.9%
Ethnicity

White

54.1%

Asian

16.8%

Hispanic or Latino

13.8%

Black or African American

11.1%

Unknown

4.1%
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Foreign Languages Spoken

Carrier

25.0%

Japanese

25.0%

Spanish

25.0%

Korean

12.5%

French

12.5%
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Senior Software Support Engineer Education

Schools

University of Phoenix

9.7%

University of Massachusetts - Lowell

8.1%

American InterContinental University

8.1%

Northeastern University

6.5%

New Jersey Institute of Technology

6.5%

Boston University

4.8%

Georgia Institute of Technology -

4.8%

University of Illinois at Chicago

4.8%

Pennsylvania State University

4.8%

University of Texas at Dallas

4.8%

Texas A&M University

4.8%

Purdue University

4.8%

Colorado State University

4.8%

ITT Technical Institute - Indianapolis

3.2%

Nichols College

3.2%

University of Florida

3.2%

University of California - Santa Cruz

3.2%

Missouri University of Science and Technology

3.2%

National University

3.2%

Parkland College

3.2%
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Majors

Computer Science

32.0%

Business

13.1%

Electrical Engineering

11.7%

Computer Information Systems

9.0%

Information Technology

5.9%

Computer Engineering

3.6%

Information Systems

3.2%

Computer Networking

2.7%

Computer Applications

2.3%

Computer Programming

2.3%

Management Information Systems

1.8%

Mathematics

1.8%

Mathematics And Computer Science

1.8%

Systems Engineering

1.4%

Electrical Engineering Technology

1.4%

Management

1.4%

Environmental Control Technologies/Technicians

1.4%

Criminal Justice

1.4%

Engineering

1.4%

Statistics

0.9%
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Degrees

Bachelors

47.6%

Masters

24.2%

Other

13.9%

Associate

8.8%

Certificate

2.6%

Doctorate

1.8%

Diploma

1.1%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$110,000
View Detailed Salary Report
$87,000
Min 10%
$110,000
Median 50%
$110,000
Median 50%
$110,000
Median 50%
$110,000
Median 50%
$110,000
Median 50%
$110,000
Median 50%
$110,000
Median 50%
$139,000
Max 90%
Best Paying Company
Netflix
Highest Paying City
Los Gatos, CA
Highest Paying State
California
Avg Experience Level
4.5 years
How much does a Senior Software Support Engineer make at top companies?
The national average salary for a Senior Software Support Engineer in the United States is $110,761 per year or $53 per hour. Those in the bottom 10 percent make under $87,000 a year, and the top 10 percent make over $140,000.

Real Senior Software Support Engineer Salaries

Job Title Company Location Start Date Salary
Senior Software Engineer-Support Netflix, Inc. Los Gatos, CA Nov 28, 2016 $169,749
Senior Software Engineer, E-Commerce Application Support Wal-Mart Associates, Inc. Sunnyvale, CA Nov 26, 2015 $140,000
SR. Software Support Engineer, Salesforce Solarcity San Francisco, CA Dec 10, 2016 $138,362
SR. Software Support Engineer Anritsu Company Brookfield, NJ Sep 06, 2016 $133,661
Senior Software Engineer-Technical Support Appdynamics, Inc. San Francisco, CA Aug 29, 2016 $132,000
Senior Software Engineer-Dsp Sling Media, Inc. Foster City, CA Dec 04, 2016 $131,007
Senior Software Engineer-Technical Support Appdynamics San Francisco, CA May 19, 2016 $126,000
Senior Software Support Engineer Anritsu Company Brookfield, NJ Aug 17, 2016 $122,000
Senior Software Support Engineer Guidewire Software, Inc. Foster City, CA Jan 15, 2016 $115,000
Software Applications Support SR. Paradigm Geophysical Corporation Houston, TX Sep 27, 2014 $115,000 -
$130,000
Senior Software Support Engineer Adaptive Planning, Inc. Palo Alto, CA Dec 09, 2015 $110,000
Senior Software Engineer-Technical Support Appdynamics San Francisco, CA Nov 18, 2016 $105,000 -
$132,000
Senior Software DSP Engineer Qualcomm Atheros, Inc. Auburn Hills, MI Oct 18, 2016 $104,812 -
$128,900
Senior Software Engineer/Dsp Qualcomm Atheros, Inc. San Diego, CA Dec 16, 2014 $102,232 -
$125,000
Senior Software Engineer, Technical Support GSI Commerce Solutions, Inc. King of Prussia, PA Nov 28, 2011 $100,000
Senior Software Engineer/Dsp and Embedded Systems Qualcomm Flarion Technologies, Inc. Bridgewater, NJ Sep 14, 2015 $98,218 -
$126,000
Senior Sofware Support Flextrade Systems Great Neck, NY Nov 02, 2007 $96,408
Senior Software Support Engineer Kongsberg Oil and Gas Technologies Houston, TX Aug 01, 2014 $93,678
Senior Software Support Engineer Kongsberg Oil and Gas Technologies Houston, TX Sep 28, 2015 $93,678
SR. Engineer-Software Board Support Engineer Hospira, Inc. Lake Forest, IL Feb 22, 2016 $89,292
Senior Software Support Engineer Lionbridge Technologies, Inc. Waltham, MA Sep 15, 2015 $88,691 -
$91,000
Senior Software Support Engineer Kongsberg Oil and Gas Technologies, Inc. Houston, TX Sep 10, 2013 $88,375
SR. Software Support Engineer, Salesforce Solarcity Corporation San Francisco, CA Jun 26, 2015 $86,000
Senior Software DSP Engineer Qualcomm Atheros, Inc. Auburn Hills, MI Aug 29, 2016 $85,904 -
$128,900
SR. Software Engineer-Board Support Hospira, Inc. San Diego, CA Oct 01, 2011 $85,000
Senior Software Support Engineer Meridium, Inc. Houston, TX Sep 16, 2014 $85,000
Senior Software Engineer-Technical Production Support Groupon, Inc. Chicago, IL May 13, 2015 $81,000 -
$100,000
Senior Software Support Engineer Noetix Corporation Redmond, WA Jul 13, 2013 $78,387

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Top Skills for A Senior Software Support Engineer

  1. Technical Support
  2. Customer Service
  3. Pl/Sql
You can check out examples of real life uses of top skills on resumes here:
  • Trained and assisted technical support team members in supporting Storage Foundation products including VolumeManager, and File System.
  • Assisted Aristotle International on various projects pertaining to client satisfaction while supplying friendly customer service.
  • Used SQL, PL/SQL, data dictionaries, configuration and performance tuning utilities and operating system level scripting extensively.
  • Developed and tested a new offline database synchronization system via remote connection.
  • Completed on-site installations, upgrades and trouble-shooting using various software and hardware environments including Unix and windows servers.

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Top 10 Best States for Senior Software Support Engineers

  1. Washington
  2. California
  3. Virginia
  4. New Hampshire
  5. Texas
  6. New York
  7. Massachusetts
  8. Colorado
  9. District of Columbia
  10. North Carolina
  • (7,260 jobs)
  • (20,272 jobs)
  • (6,678 jobs)
  • (678 jobs)
  • (7,053 jobs)
  • (4,945 jobs)
  • (4,516 jobs)
  • (3,139 jobs)
  • (1,035 jobs)
  • (2,589 jobs)

Top Senior Software Support Engineer Employers

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