FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
Sorry, we can't find that. Please try a different city or state.

Senior Software Support Engineer

This job has expired and is no longer available.
APPLY NOW
Apply Now
×
FIND
PERSONALIZED JOBS

Sorry, we can't find that. Please try a different city or state.

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Your search has been saved!

Top 50 Senior Software Support Engineer Skills

Below we've compiled a list of the most important skills for a Senior Software Support Engineer. We ranked the top skills based on the percentage of Senior Software Support Engineer resumes they appeared on. For example, 8.8% of Senior Software Support Engineer resumes contained Technical Support as a skill. Let's find out what skills a Senior Software Support Engineer actually needs in order to be successful in the workplace.

These are the most important skills for a Senior Software Support Engineer:

1. Technical Support

demand arrow
high Demand
Here's how Technical Support is used in Senior Software Support Engineer jobs:
  • Trained and assisted technical support team members in supporting Storage Foundation products including VolumeManager, and File System.
  • Demonstrate outstanding insight and technical acumen providing management and technical support for the organization.
  • Promoted to Senior Software Engineer and Technical Support Supervisor.
  • Delivered high-level technical support to customers.
  • Trained new employees on and about Microsoft products, tools and how to deliver technical support.
  • Deal with Technical Support team in managing and supporting Solar Bids and Solar Works.
  • Provided prompt, courteous and quality customer/technical support for all CA Mainframe products.
  • Provided technical support and training to in-house co-workers as well as customer base.
  • Provided Technical Support to customer inquiries via phone, faxes and e-mail.
  • Provide weekends and evenings On-Call Support for critical Technical Support issues.
  • Managed call flow and responded to Technical Support needs of customers.
  • Provided Tier 3 technical support for all software related issues.

Show More

2 Technical Support Jobs

No jobs at selected location

2. Pl/Sql

demand arrow
high Demand
Here's how Pl/Sql is used in Senior Software Support Engineer jobs:
  • Used SQL, PL/SQL, data dictionaries, configuration and performance tuning utilities and operating system level scripting extensively.
  • Developed and ran SQL and PL/SQL scripts as a workaround to resolve critical billing issues.

Show More

3. Customer Service

demand arrow
high Demand
Here's how Customer Service is used in Senior Software Support Engineer jobs:
  • Assisted Aristotle International on various projects pertaining to client satisfaction while supplying friendly customer service.
  • Provided customer service through innovative problem solving techniques.
  • Mentored associate customer service engineers.
  • Ensured compliance with ISO9001 standards by developing and implementing software tools and procedures for accelerating customer service response times.
  • Experienced in resolution of customer service issues and presenting diagnostic, resolution, and action plans to executive management.
  • Maintained the customer support website and customer service portal in addition to implementing software version controls to published software distribution CDs.
  • Led operations team to support clients; troubleshoot & resolving 96% of customer's Customer Service technical issues within SLA.
  • Prepared and delivered management reports on customer satisfaction, helpdesk and SLA performance metrics to the VP of Customer Service.

Show More

4. Database

demand arrow
high Demand
Here's how Database is used in Senior Software Support Engineer jobs:
  • Provide technical support to resolve complex database and application related software problems.
  • Developed and tested a new offline database synchronization system via remote connection.
  • Documented all case activity into the appropriate case-tracking database.
  • Key accomplishments: - Setup database and Network configurations for GPRS nodes/ Signaling Gateway for International and national customer field trials.
  • Demonstrated proficiency with SQL Server 2000, 2005 in using the products and performing installation and database administration.
  • Administer 10+ FileMaker Pro v10 databases for three locations, utilizing FileMaker server, VPN and VNC.
  • Developed knowledge database (WindSurf), creating scripts for database maintenance and managing database updates.
  • Support and troubleshooting network connectivity, security, and database issues NSI Mobile, AUTOSTORE APPLICATION.
  • Created new system upgrade / migration methods utilizing external database (Global Database) controls.
  • Programmed and customized bank software to meet specific customer needs using database design.
  • Developed regression test suites and testing methods for complex database and OLTP products.
  • Updated custom database to track issues and repairs to current clients.
  • Diagnosed and fix bugs related to database and web applications.
  • Designed database in MySQL for internal tools.
  • Maintained multiple database and file structures including RDB, Oracle, SqlServer, RMS and Sybase using SqlPlus, t-SQL.
  • Used CL, Query, QMQuery, SQL to analyze and compare results on the two systems databases.
  • Work with SQLite databases and SQL statements and queries on a daily basis.
  • Designed and worked on a briefcase database system for travelling sales representatives.
  • Managed databases in RDB and Sybase.
  • Optimized and tuned hundreds of stored procedures, triggers and views on Interbase, Firebird and Oracle Relational Database Systems.

Show More

2 Database Jobs

No jobs at selected location

5. Unix

demand arrow
high Demand
Here's how Unix is used in Senior Software Support Engineer jobs:
  • Completed on-site installations, upgrades and trouble-shooting using various software and hardware environments including Unix and windows servers.
  • Provided telephone support in data acquisition and Concurrent SVR4-compatible UNIX.
  • Utilized UNIX scripting expertise to debug and enhance various business processes in Production.
  • Provided support for BSD Sockets Library on Unix and debugged customer applications.
  • Performed Data Connectivity between UNIX and PC systems.
  • Provided support for UNIX to Linux server migrations, citrix server upgrades, and application upgrades.

Show More

2 Unix Jobs

No jobs at selected location

Job type you want
Full Time
Part Time
Internship
Temporary

6. Hardware Issues

demand arrow
high Demand

7. Support Engineer

demand arrow
high Demand
Here's how Support Engineer is used in Senior Software Support Engineer jobs:
  • Provided leadership to a group of senior software support engineers for collaboration for the purpose of permanent infrastructure improvements.
  • Led three virtual call center support sites with direct responsibility for managing over 160 support engineers on rotational basis.
  • Promoted from QA Tech to QA Lead to Software Analyst to Senior Software Support Engineer.
  • Work closely with Tier 3 Support Engineers to address advance debugging, application issues.
  • Distribute support cases to various TIER 2 Support Engineer within the support cluster.
  • Performed as East Coast Lead support engineer for product specialty.
  • Managed group of 1st and 2nd level support engineers.
  • Helped 1st tier Support Engineers achieve real time solutions.
  • Reduced workflow disruptions by providing technical assistance to support engineers and other developers through streamlined resolution.
  • Served as the US Helpdesk Lead tasked with supervising six other software support engineers.
  • Trained new Support Engineers on the Eprise product suite.
  • Received a Unify Team Spirit award as a remote support engineer.

Show More

4 Support Engineer Jobs

No jobs at selected location

8. Linux

demand arrow
high Demand
Here's how Linux is used in Senior Software Support Engineer jobs:
  • Introduced the various testing procedure for LINUX environment.
  • Cloned our main server called Fortknox, created clones for different Linux servers etc.

Show More

3 Linux Jobs

No jobs at selected location

9. C++

demand arrow
high Demand
Here's how C++ is used in Senior Software Support Engineer jobs:
  • Provide technical leadership and support levels II and III for the McCabe IQ product's C++/C languages and environment support.
  • Developed C++ scripts to automate data collection on production systems eliminating down times and manual errors.
  • Ported DSL loop measurement C++ code from Window CE system to real-time Linux system.
  • Implemented ATM AAL1 in the product and test tools in Linux using C/C++.
  • Read Dumps, and decipher code written in COBOL, C++, PL/1, and ASSEMBLER.
  • Designed the relays control algorithms and used C++ code to implement a software tool for debugging Cx100 hardware processor card.
  • Designed new components to interface with end users and reuse in new projects using C++ and OOD methodologoes.
  • Led MGCsim BDT team for Cisco MGX voice over TDM/IP/ATM test tool development in C/C++.
  • Key Contributions: * Migrated core C++, Java code, and dependencies using JUMP.

Show More

10. Platform

demand arrow
high Demand
Here's how Platform is used in Senior Software Support Engineer jobs:
  • Provided specialized cross-platform technology engineering assistance for application support, Windows Server, OS level/integration, and networking incidents.
  • Work individually or in small teams to integrate internally developed or vendor applications within current Windows platform systems.
  • Participated with Development Team on configuration of new Technology platforms on all hardware.
  • Advised other technologists on multiple topics, including, vulnerabilities, resiliency, cross-platform dependencies, services, and more.
  • Perform regression, integration, platform and performance testing to certify the stability and usability of software systems.
  • Specified Systems Requirements for Platform, User Interface, Operational and Maintenance for ALPM card in APX8000.
  • Provide Defect and Non Defect Support for customers running CICS, on the z/OS Platform.
  • Provided a central communication platform for workarounds, known errors, and active problem investigations.
  • Market live is a dynamic platform designed for the sales purpose of shopping online.
  • Generated fully automated smoke test scripts for nightly test bench on multiple platforms.
  • Assisted customers using any of the above products on various networks and platforms.
  • Help design, implement and support Windows and Windows 95 across diversified platforms.
  • Debugged software across eight Unix/C platforms, Windows NT/2000, and Java.
  • Installed and configured email archiving and ediscovery on customer platforms .
  • Acquired and applied broad work experience with Noetix Views, Noetix Platform, and Dashboard implementation and troubleshooting of technical matters.
  • Supported various applications including Salesforce, Edlite and other platforms that supported and functioned towards the order processing for Solar panels.
  • Executed test cases for the Platform engineering group to migrate CMEx from Solaris to RedHat Linux.

Show More

3 Platform Jobs

No jobs at selected location

11. Troubleshoot

demand arrow
high Demand
Here's how Troubleshoot is used in Senior Software Support Engineer jobs:
  • Supported hundreds of missions through ground system configuration management as well as monitoring, troubleshooting, and maintaining active collection operations.
  • Manage customer escalations and maintain customer satisfaction by heading troubleshooting meetings/discussions with clients and sending daily updates on progress/expectations.
  • Minimized development costs while maximizing customer satisfaction by developing cost-effective procedures related to software enhancements and troubleshooting.
  • Developed and documented best-known methods and techniques for incident troubleshooting and resolution.
  • Major functions covered troubleshooting hardware/software, including printer and network connectivity.
  • Provided on-call support and troubleshooting assistance.
  • Performed software and configuration troubleshooting.
  • Assisted in the day-to-day system management of their networks, performed software and hardware troubleshooting both in proactive and reactive modes.
  • Trained off-shore resources on the configuring and installing software, troubleshooting, and gathering information prior to calling software support.
  • Handle a diversified group of end users adapting to individual knowledge and experience to successfully assist in troubleshooting the issues.
  • Analyzed logs and relevant data to troubleshoot and recreate customer issues to determine the root cause of the problem.
  • Key troubleshooter for distributed system products such as Video on Demand, Asset Flow and Advertising.
  • Connected to customer's servers via VPN/remote desktop to troubleshoot/resolve issues.
  • Support Level 3 initial troubleshooting and diagnosis.
  • Provided direct customer support troubleshooting and resolving complex technology problems.
  • Created and installed various shell scripts in customers field systems and test beds to collect data and troubleshoot.

Show More

1 Troubleshoot Jobs

No jobs at selected location

12. SQL

demand arrow
high Demand
Here's how SQL is used in Senior Software Support Engineer jobs:
  • Redesigned programs to run more efficiently by creating SQL programs to gather and organize data prior to processing.
  • Change backup tapes for UNIX/SQL servers on a weekly basis including scanning and initializing tapes.
  • Developed understanding of SQL, Ruby, Apache, and Rails languages and technologies.
  • Developed a complete Web based Customer Support and RMA system using PHP and MySQL.
  • Analyzed client requirements and developed code using C, SQL on a UNIX environment.
  • Identify bugs and provide immediate work-around via batch files, SQL scripts and configurations.
  • Created work-around code (using SQL, FTP, Surveyor, DBU) to continue processing.
  • Analyze and debug applications built in C++, C#, Java and SQL.
  • Developed complex SQL queries to pull data required to work production support requests assiocated with all types of financial trading transactions.
  • Performed data validation and cleanup in Oracle, Sybase and SQL Server as a result of erroneous code.
  • Included database support for SQL, Languages included Cobol, RPI and Basic.

Show More

2 SQL Jobs

No jobs at selected location

13. Bug Fixes

demand arrow
high Demand
Here's how Bug Fixes is used in Senior Software Support Engineer jobs:
  • Documented required bug fixes, end-user feature improvements, and operations feature improvements.
  • Assisted Quality Assurance team in validating bug fixes and patches.
  • Developed expect/tcl scripts to automate testing and free up the engineering team to work on bug fixes.

Show More

14. Software Applications

demand arrow
high Demand
Here's how Software Applications is used in Senior Software Support Engineer jobs:
  • Packaged software applications for automated distribution to end users.
  • Debugged software applications, developing patches for software bugs and kernel code.
  • Integrated IKON software applications with SQL and Oracle database.
  • Supported, installed, and configured all software applications.
  • Implemented and supported webclient server software applications while interfacing with internal and external customers.
  • Installed and configured Oracle 8.0, Oracle 9i, Oracle 10g Installed and configured IIS for web based software applications.

Show More

2 Software Applications Jobs

No jobs at selected location

15. Test Cases

demand arrow
average Demand
Here's how Test Cases is used in Senior Software Support Engineer jobs:
  • Developed and managed project schedules, wrote test cases and defined success criteria for automation software development projects and implementation.
  • Involved in unit testing the new features, creating unit test cases for new service API's.
  • Participated in Cisco/NDS CDI requirements review, provided feedback and created test cases to test Linux kernel/device drivers.
  • Write and conduct test cases for baseline release, client customizations, and client certification requests.

Show More

16. QA

demand arrow
average Demand
Here's how QA is used in Senior Software Support Engineer jobs:
  • Worked with Release Management to deploy and test, Writing Deployment documents and Assist release management for PROD and QA deployments.
  • Reduced costs by identifying AS400 jobs that would be impacted by Legacy EDW being shut down in testing and QA regions.
  • Delivered the Release with appropriate hardware/software environment to QA for final test prior to customer installation of head end system.
  • Reduced the probability of failures in production by working with QA Team in developing and executing test plans.
  • Involved with QA team to ensure that all features was proper regression test suites and test coverage.
  • Conducted QA code reviews, Peer mentoring on product features and troubleshooting techniques.
  • Provided on call support to respond to critical production and QA issues.
  • Trouble shooting the issues with QA environment through UNIX Framework.

Show More

17. Architecture

demand arrow
average Demand
Here's how Architecture is used in Senior Software Support Engineer jobs:
  • Provide technical leadership to Junior Engineers, developing overall project architecture.
  • Helped bring several of these architectures to fruition and initial release.
  • Work in the Architecture, and define which products, software, API's, etc use the new application.
  • Design, implementation of codec using C on PC and then on VLIW DSP architecture.
  • Lead engineer for system architecture of VoIP code on TI's Digital Signal Processor.

Show More

2 Architecture Jobs

No jobs at selected location

18. XML

demand arrow
average Demand
Here's how XML is used in Senior Software Support Engineer jobs:
  • Deployed Auspice NOC Tools and other ancillary applications such as Apache, MySQL, PHP, XML.
  • Worked on few XML Publisher reports as well.
  • Developed and maintaining tax form order system using XML, FTP, sFTP, SQL Server and Oracle etc.

Show More

19. C #

demand arrow
average Demand

20. Knowledge Base

demand arrow
average Demand
Here's how Knowledge Base is used in Senior Software Support Engineer jobs:
  • Documented appropriate detailed cause and resolution into knowledge base.
  • Created software documentation and technical knowledge base.
  • Implemented initial procedure for knowledge base summaries.
  • Populated knowledge base with solutions.

Show More

4 Knowledge Base Jobs

No jobs at selected location

21. Perl

demand arrow
average Demand
Here's how Perl is used in Senior Software Support Engineer jobs:
  • Developed enhancements for build automation scripting in Perl and clearmake for 7.11, 7.12, and 7.13 system releases.
  • Reviewed and modified PERL Sybase modules and C# ETL processing code.

Show More

22. AIX

demand arrow
average Demand
Here's how AIX is used in Senior Software Support Engineer jobs:
  • Installed products on MVS, SGI, SUN, and AIX platforms.
  • Maintained complex infrastructure with more than 750 API's hosted on Several platforms like AIX, Solaris, Linux and Windows.
  • Provided these functions on Windows, Linux and UNIX _Solaris, AIX, and HP-UX platforms.
  • Supported: ESQL/C (embedded SQL in C) on IBM's AIX platform, Powerbuilder, Java applications
  • Assigned to support AIX, HACMP, Sybase SQL server, Atex proprietary software.

Show More

23. Critical Software Issues

demand arrow
average Demand
Here's how Critical Software Issues is used in Senior Software Support Engineer jobs:
  • Assist clients in resolving low to critical software issues.

Show More

24. Javascript

demand arrow
average Demand
Here's how Javascript is used in Senior Software Support Engineer jobs:
  • Use the BankSphere Technologies, likes Mira, Vega, Java, JavaScript, and Server WSAD.

Show More

1 Javascript Jobs

No jobs at selected location

25. Html

demand arrow
average Demand
Here's how Html is used in Senior Software Support Engineer jobs:
  • Developed and maintained the support team's HTML knowledge base.
  • Help customer with CSS, HTML, SQL configuration.
  • Developed software installation reports to reveal correlation between software releases installs and specific trace data using SQL, HTML and JavaScript.
  • Developed and managed 30+ corporate forms based on HTML/JavaScript/ASP and Form SharePoint/InfoPath.

Show More

26. Solaris

demand arrow
average Demand
Here's how Solaris is used in Senior Software Support Engineer jobs:
  • Lead the effort to migrate TLX and CMEx from Solaris to RedHat Linux per customer requirements.

Show More

27. Problem Resolution

demand arrow
average Demand
Here's how Problem Resolution is used in Senior Software Support Engineer jobs:
  • Provide technical direction and leadership to technical team members resulting in fast and efficient problem resolution.
  • Coordinated problem resolution with Technical Support personnel from computer hardware and software companies.
  • Submitted documentation on IBM's global knowledge base for problem resolution procedures
  • Initiate and direct problem resolution with a multitude of management levels and field staff.
  • Build out testing scenarios to match customer environments for problem resolutions.

Show More

28. Sybase

demand arrow
average Demand

29. OS

demand arrow
average Demand
Here's how OS is used in Senior Software Support Engineer jobs:
  • Work closely with Senior Application Developers to meet Service level agreements between customer channel partners.
  • Created and executed complex scenarios of product evaluations and integration tests.
  • Helped to reduce misunderstanding, confusion and conflict and improve team communication and cross functional work.
  • Supported, troubleshot, and analyzed automation related L2/L3 issues across Intel's global manufacturing operations.
  • Perform Technical Lead & Project Management Role in the firm across multiple projects simultaneously.
  • Cross departmental liaison, educating team members in the implementation of HIPAA compliance.
  • Identified and resolved hardware/software issues working closely with the CDMA PSE HW team.
  • Defined use case scenarios, and authored papers on conceptual and technical issues.
  • Used Free Mind tool to capture the maximum logical scenarios to test.
  • Worked closely with product support specialist, and development to resolve issues.
  • Identified software/hardware incompatibilities with DOS, Windows 3.x and Windows 95.
  • Involved in testing the Closed Loop interface using HL7 messages.
  • Traveled to customer sites and performed diagnostics.
  • Support and manage AUTOSTORE Applications.
  • Diagnosed and resolved customer challenges remotely for direct customers, consultants, and pre-sales.
  • Network issues, Security issues related to connecting to autostore application.
  • Company: OSS Softtech Pvt.
  • Assisted in problem isolation, uti lizing operation system software and diagnostics.
  • Supported Altiris Deployment Solutions, GHOST, PCAnywhere.
  • Implement performance monitoring tools like Introscope, Topaz, Patrol, Netcool, Nagios and Splunk.

Show More

1 OS Jobs

No jobs at selected location

30. Windows XP

demand arrow
low Demand

31. Software Products

demand arrow
low Demand
Here's how Software Products is used in Senior Software Support Engineer jobs:
  • Maintained existing software products with feature additions and bugs fixes.
  • Assisted customers in installing, configuring and maintaining software products.
  • Provided Pre and Post Sales Support on various OEM and NEC hardware and software products.
  • Executed product verification of Interleaf 5, CALS and RDM software products.
  • Provided frontline Pre and Post sales technical support for Veritas Software Products.

Show More

32. EMC

demand arrow
low Demand
Here's how EMC is used in Senior Software Support Engineer jobs:
  • Served as the primary and secondary 24/7 contact for EMC customers.

Show More

33. PCS

demand arrow
low Demand
Here's how PCS is used in Senior Software Support Engineer jobs:
  • Used both Mac and PCs in the process.

Show More

34. MQ

demand arrow
low Demand
Here's how MQ is used in Senior Software Support Engineer jobs:
  • Developed and tested new MQ series process to recover from daily dividend datasync MQ errors.
  • SOAP UI, Supported/Tested Synchronous and asynchronous transaction (JMS, TIBCO, IBM MQ series etc.

Show More

35. SLA

demand arrow
low Demand
Here's how SLA is used in Senior Software Support Engineer jobs:
  • Analyzed customer requirements, translating into code after management approval.
  • Manage ongoing Technical Bridge lines to ensure resolution of issues within Client - Business SLA.
  • Translated Engineering requirement document into technical roadmap based on effort/time estimates.

Show More

36. Application Support

demand arrow
low Demand
Here's how Application Support is used in Senior Software Support Engineer jobs:
  • Provide application support for various software projects.

Show More

37. DB2

demand arrow
low Demand

38. ETL

demand arrow
low Demand
Here's how ETL is used in Senior Software Support Engineer jobs:
  • Developed SQL scripts for the ETL processing of raw data into AIM health management systems.

Show More

39. ERP

demand arrow
low Demand
Here's how ERP is used in Senior Software Support Engineer jobs:
  • Delivered technical support for external and internal customers running Microsoft Exchange Enterprise Server.
  • Assisted with the development of the Request For Proposal as the Technical team leader for the Enterprise Wide Scheduling project.
  • Worked on the normalization and compatibility of the different database servers used in the ERP and CRM systems.
  • Provided enterprise implementation support and implementation for hundreds of clients and IT managers from across the world.
  • Supported Microsoft Outlook, Outlook Web Access, Active Sync and Blackberry Enterprise Server.
  • Worked extensively on an upgraded 3-tier ERP and CRM application server framework.
  • Embedded development using C++ on Wind River Linux on PowerPC target processors.
  • Support TEE Recruiting HCM software to large enterprise businesses globally.
  • Analyzed and interpreted electrical and RF test data.
  • Lead Developer responsible for the Design, Implementation and the testing of a Bomgar remote diagnostics and support enterprise solution.
  • Developed GUI framework using Java, Swing, and Javabeans representing devices, custom controls, and interpret data.
  • Use Enterprise Java Beans (EJB) and Java Servlets/JSP technologies running on Web logic Application Server.
  • Assisted with proposal preparation and wrote MS PowerPoint courseware for multiple software products.

Show More

40. VB

demand arrow
low Demand
Here's how VB is used in Senior Software Support Engineer jobs:
  • Gather software requirements and develop Automation commands / applications in C#, VB.NET and VB 6.0.
  • Worked extensively on the integration of the internal Delphi, Jscript and VBScript internal customization engine.

Show More

41. Order Management

demand arrow
low Demand
Here's how Order Management is used in Senior Software Support Engineer jobs:
  • Implemented Forex trading, matching and confirmation systems and integrated it with existing order management system.

Show More

42. Batch Jobs

demand arrow
low Demand

43. POS

demand arrow
low Demand
Here's how POS is used in Senior Software Support Engineer jobs:
  • Assessed functional issues and proposed optimized, effective and well-documented solutions.
  • Promoted to a senior software support position
  • Developed Java modules to query, list and filter both PostgreSQL and Oracle alarm databases for NEC SpectralWave Manager EMS.
  • Designed and implemented postmortem and watchdog service routines for STR3000 ASTRO APCO 25 modem (assembly language).
  • Conduct post-sales consultations with clients to promote future implementations projects and use of managed products and services.
  • Document solutions to problems, request updates to the manuals, and post to the internet.
  • Instruct participants how to write and integrate custom applications with baseline product and utilize exposed API.
  • Provided Level 2 software and hardware support for Supermarket Application on IBM POS system.
  • Reviewed, audited and administered privacy programs for the applications exposing PII.
  • Moved between groups to assist in different positions as needed.
  • Conducted Build Verification testing for 4690 POS Operating.
  • Achieved high customer ratings for Post Launch Support.
  • Developed pre-sales and post-sales support strategies that led to contracts and increased sales using SharePoint.
  • Managed Production configuration from central repositories by using tools likes CFEngine and SVN repositories.
  • Led incident post-mortems to discover root cause and enhance performance for future scenarios.
  • Rotated on 24 hour on call position with other techs.
  • Developed pre-sales and post-sales support strategies.
  • Possess thorough working knowledge of the end to end digital headend architecture and all of the system components.

Show More

44. Salesforce

demand arrow
low Demand
Here's how Salesforce is used in Senior Software Support Engineer jobs:
  • Manage multiple Salesforce projects with tight deadlines effectively.
  • Managed multiple sandbox environments for Salesforce application testing.
  • Used salesforce for case management.

Show More

45. Performance Issues

demand arrow
low Demand
Here's how Performance Issues is used in Senior Software Support Engineer jobs:
  • Analyzed performance issues in production code on all database platforms to suggest code modifications to improve throughput and meet SLA goals.
  • Assist customers in identifying, resolving network and server performance issues.

Show More

46. GUI

demand arrow
low Demand
Here's how GUI is used in Senior Software Support Engineer jobs:
  • Developed, integrated and tested multiple upgraded GUI units into the sales and inventory systems with new enhanced third party components.
  • Designed and created GUI using Mason, Ruby on Rails and JSP.
  • Collected feedback from training classes and it into Guidelines, FAQs, Quick Reference Guides (QRGs).

Show More

47. Production Environment

demand arrow
low Demand
Here's how Production Environment is used in Senior Software Support Engineer jobs:
  • Work with third parties software vendors to review and oversee package Installation into the staging environment and current production environment.
  • Implement application configuration changes to Staging, UAT, and Production Environments.

Show More

1 Production Environment Jobs

No jobs at selected location

48. Software Defects

demand arrow
low Demand
Here's how Software Defects is used in Senior Software Support Engineer jobs:
  • Documented software defects in Bugzilla.
  • Fixed software defects and contributed to the development of new releases using Basic and Visual Basic.
  • Worked with development team members to drive software defects to resolution.

Show More

49. Level II

demand arrow
low Demand
Here's how Level II is used in Senior Software Support Engineer jobs:
  • Provided Level II & III support directly to clients' senior development and production teams.
  • Level II technical support for Y2K

Show More

50. CRM

demand arrow
low Demand
Here's how CRM is used in Senior Software Support Engineer jobs:
  • Automated the testing procedure for ClarifyCRM (Linux systems).
  • Manage and use Salesforce CRM to create and monitor Customer Cases and Inquiries

Show More

Senior Software Support Engineer Jobs

NO RESULTS

Aw snap, no jobs found.

20 Most Common Skills For A Senior Software Support Engineer

Technical Support

12.4%

Pl/Sql

11.0%

Customer Service

10.6%

Database

9.9%

Unix

7.1%

Hardware Issues

6.3%

Support Engineer

4.6%

Linux

4.3%

C++

3.6%

Platform

3.3%

Troubleshoot

3.1%

SQL

3.1%

Bug Fixes

2.9%

Software Applications

2.9%

Test Cases

2.8%

QA

2.5%

Architecture

2.5%

XML

2.4%

C #

2.4%

Knowledge Base

2.2%
Show More

Typical Skill-Sets Required For A Senior Software Support Engineer

Rank Skill
1 Technical Support 8.8%
2 Pl/Sql 7.9%
3 Customer Service 7.6%
4 Database 7.1%
5 Unix 5.1%
6 Hardware Issues 4.5%
7 Support Engineer 3.3%
8 Linux 3.1%
9 C++ 2.6%
10 Platform 2.4%
11 Troubleshoot 2.2%
12 SQL 2.2%
13 Bug Fixes 2.1%
14 Software Applications 2.1%
15 Test Cases 2.0%
16 QA 1.8%
17 Architecture 1.8%
18 XML 1.7%
19 C # 1.7%
20 Knowledge Base 1.6%
21 Perl 1.5%
22 AIX 1.5%
23 Critical Software Issues 1.5%
24 Javascript 1.3%
25 Html 1.2%
26 Solaris 1.2%
27 Problem Resolution 1.2%
28 Sybase 1.2%
29 OS 1.1%
30 Windows XP 1.0%
31 Software Products 1.0%
32 EMC 1.0%
33 PCS 1.0%
34 MQ 0.9%
35 SLA 0.9%
36 Application Support 0.9%
37 DB2 0.8%
38 ETL 0.8%
39 ERP 0.8%
40 VB 0.8%
41 Order Management 0.8%
42 Batch Jobs 0.8%
43 POS 0.8%
44 Salesforce 0.8%
45 Performance Issues 0.8%
46 GUI 0.7%
47 Production Environment 0.7%
48 Software Defects 0.7%
49 Level II 0.6%
50 CRM 0.6%
{[{skill.rank}]} {[{skill.name}]} {[{skill.percentageDisplay}]}%
Show More

80,538 Senior Software Support Engineer Jobs

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.