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Become A Senior Specialist

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Working As A Senior Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $104,700

    Average Salary

What Does A Senior Specialist Do At New York Life Insurance Company

* Review and monitor the processing of managed account applications and service requests.
* Respond to inquiries from Eagle Strategies Advisors and their clients on a daily basis by receiving inbound calls via the Eagle Operations support line.
* Assist the Internal Consultant and Portfolio Specialist Teams with new cases by providing operational expertise.
* Work with Eagle Strategies business partners to ensure that technology workflows are operating correctly and efficiently.
* Identify and resolve operational and compliance issues that may arise during daily activities.
* Complete special projects and participate in presentations as needed.
* Proactively identify process improvements and work to implement the solutions in an effort to build efficiencies and increase productivity.
* Functional Knowledge:
* Bachelor’s Degree
* years of relevant experience
* Knowledge of the managed account industry
* Series 6 or 7 will be required within 6 months of start date
* Series 65 or 66 to follow within a year of passing the Series 7 or Series 6
* Proficiency with Microsoft Office
* Strong customer service skills and comfort with inbound/outbound calls
* Schedule flexibility and strong work ethic.
* Willingness to accommodate department’s extended business hours
* Technical Expertise:Work closely with internal and external business partners to ensure adherence to SLA's and regulatory standards.
* Leadership:Train newly hired team members in key operational functions, such as New Account Processing and the platform's Cashiering capabilities.
* Problem Solving:Ability to troubleshoot and resolve operational challenges (cashiering issues, system problems, etc).
* Decision Making / Nature of Impact:Constantly seeks opportunities to improve existing processes in an effort to build a scalable and impactful service model

What Does A Senior Specialist Do At Carmax

* Take incoming phone calls from customers and answer customer questions regarding his/her account.
* Verify information on the account is correct and update as necessary.
* Educate customers regarding the account, explain interest accruals, late fees, credit reporting, payment options and account management options.
* Request information or correspondence from other departments using company database.
* Follow up with customers on issues that need to be researched and update Excel spreadsheets as required.
* Handle elevated customer account issues/inquires.
* Process customer payments via inter-company computer systems.
* Annotate accounts in inter-company systems to document interactions with the customer.
* Work with other departments/personnel where necessary to resolve customer issues.
* Train, provide support, ideas and encouragement to customer service specialists.
* Conduct live/recorded call monitors to ensure quality, compliance and identify training needs.
* Audit accounts to monitor associate quality and training needs.
* Assist with floor management and answer associate questions.
* Track and report associate statistics for incentives to supervisor.
* Assist with the facilitation of training sessions during team meetings and floor huddles.
* Special projects as assigned.
* Perform above functions within department expectations/metrics.
* Position Requirements

What Does A Senior Specialist Do At KPMG

* Understand and communicates the functions of each component within an application along with their interactions and dependencies to developers
* Act as key resource in the delivery of a complex application, during the design phase, by taking key role developing the architecture for on one or more smaller components
* Act as key resource in the development and maintenance of an application architecture and conducts business information flow studies.
* Has a comprehensive understanding of the tasks & skills needed to execute work and apply judgment to complete assigned tasks with limited supervision
* Influence client expectations and negotiate project timelines & deliverables
* Perform configuration, integration, custom programming, and other technical activities in relation to the ITSM implementations

What Does A Senior Specialist Do At at&T

* serving as the Facility Security Officer (FSO) and the USG-mandated Contractor Program Security Officer (CPSO) for program office/location.
* developing/executing physical/procedural security plans/programs
* providing personnel security support (to include acquisition and maintenance of clearances at varying levels) to work forces
* counseling personnel on personal circumstances related to clearance issues; performing critical COMSEC custodian functions
* partnering with program management and GS Security colleagues to identify and resolve potential risks to sensitive program and customer operations
* maintaining and expanding relationships with customer security authorities to facilitate security issues important to AT&T business

What Does A Senior Specialist Do At Pfizer

* Act as a change agent who is dedicated to inspiring positive change for the site through their work.
* Support the education of site colleagues in Lean Six Sigma principles through leading/facilitating classes, projects, workshops, and coaching/mentoring.
* Coach/facilitate/lead project teams, assist in OpEx strategy definition, solve problems, and implement solutions to improve operational performance.
* Contribute to a Zero Defects culture through advocating the use of Lean Six Sigma methodologies during day to day activities.
* Support strategic proposals, progress updates and presentations to all levels of the site organization, as well as corporate functions.
* Support the vision of every colleague, every day improving their work processes through IMEx and other related OpEx programs

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How To Become A Senior Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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1,187 Senior Specialist jobs More

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Real Senior Specialist Salaries

Job Title Company Location Start Date Salary
Senior FX Specialist Australia and New Zealand Banking Group Limited New York, NY Sep 16, 2015 $230,000
Senior Specialist Environmental Technip USA, Inc. Houston, TX Sep 10, 2015 $214,500
Architect Senior Specialist Citigroup Technology, Inc. Jersey City, NJ Jun 29, 2015 $188,843
Senior Specialist Database Sapient Corporation Boston, MA Jan 27, 2016 $166,355
Senior Specialist Database Sapient Corporation New York, NY Feb 17, 2016 $166,355
Senior Specialist Platform Sapient Corporation Burlington, MA Jul 21, 2016 $165,600
Senior Specialist Platform Sapient Corporation New York, NY Dec 23, 2015 $165,600
Senior Specialist Platform Sapient Corporation Tucker, GA Mar 03, 2016 $165,600
Engineer SR. Specialist Citigroup Technology, Inc. Tampa, FL May 14, 2015 $164,403
Senior Specialist-Subsea Controls Wood Group Kenny, Inc. Houston, TX Apr 03, 2015 $163,093
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Top Skills for A Senior Specialist

ProceduresFinancialCustomerServiceDataEntryCompanyPoliciesSafetyRegulatoryRequirementsWebAuditWindowsAdditionalProjectManagementProcessImprovementTechnicalSupportManagementSystemSQLTroubleshootPhoneCallsPayrollSpecialProjects

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Top Senior Specialist Skills

  1. Procedures
  2. Financial
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Train Coordinators on Processes/Procedures, assist with delegating projects and tasks among team
  • Led Unix systems and Oracle database team, supporting financial, people, project, and reporting applications globally.
  • Assisted front line representatives by educating them on the system, coaching new skills, and perfecting customer service.
  • Reviewed and scanned documents into the system for data entry.
  • Review and apply company policies and procedures to ensure consistency.

Top Senior Specialist Employers

What Kind Of Companies Hire a Senior Specialist

  1. AT&T
  2. J.P. Morgan
  3. JPMorgan Chase & Co.
  4. Ricoh
  5. Merck
  6. Cigna
  7. Target
  8. Bank of America
  9. USAA
  10. Bluegreen Vacations
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Senior Specialist Videos

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