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The differences between senior specialists and senior customer service specialists can be seen in a few details. Each job has different responsibilities and duties. Additionally, a senior specialist has an average salary of $92,360, which is higher than the $35,466 average annual salary of a senior customer service specialist.
The top three skills for a senior specialist include customer service, patients and SR. The most important skills for a senior customer service specialist are client facing, customer support, and inbound calls.
| Senior Specialist | Senior Customer Service Specialist | |
| Yearly salary | $92,360 | $35,466 |
| Hourly rate | $44.40 | $17.05 |
| Growth rate | 10% | -4% |
| Number of jobs | 80,308 | 219,308 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 50% |
| Average age | 44 | 40 |
| Years of experience | - | 12 |
A senior specialist is a financial professional responsible for assisting senior citizens in managing their economic activities. Senior specialists must manage a portfolio of investors to ensure that foreclosed properties are ready for title transfer and monetary reimbursements. To reach compliance goals, senior specialists must provide staff training on Microsoft Office suite and other software applications. They also handle customer complaints through phone or email and provide their customer with the proper solution.
Senior Customer Service Specialists perform directly around customers in a company. They are typically needed to answer customers' requests, respond to an inquiry, and resolve issues and complaints. Their duties may include data entry, file keeping, and general paperwork. Also, they supervise some representatives, monitor their progress, and serve as their mentors. Candidates for the position must have strong communication skills, analytical, and computer savvy. Additionally, they must possess relevant experience as a junior customer service representative and have excellent leadership skills.
Senior specialists and senior customer service specialists have different pay scales, as shown below.
| Senior Specialist | Senior Customer Service Specialist | |
| Average salary | $92,360 | $35,466 |
| Salary range | Between $63,000 And $134,000 | Between $29,000 And $41,000 |
| Highest paying City | San Francisco, CA | - |
| Highest paying state | California | - |
| Best paying company | Cheniere Energy | - |
| Best paying industry | Pharmaceutical | - |
There are a few differences between a senior specialist and a senior customer service specialist in terms of educational background:
| Senior Specialist | Senior Customer Service Specialist | |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | Western Carolina University | - |
Here are the differences between senior specialists' and senior customer service specialists' demographics:
| Senior Specialist | Senior Customer Service Specialist | |
| Average age | 44 | 40 |
| Gender ratio | Male, 51.4% Female, 48.6% | Male, 30.7% Female, 69.3% |
| Race ratio | Black or African American, 6.4% Unknown, 4.6% Hispanic or Latino, 9.4% Asian, 8.8% White, 70.4% American Indian and Alaska Native, 0.4% | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 19.8% Asian, 7.6% White, 55.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 7% |