Senior store manager job description

* Total Rewards Philosophy: Medical, Dental, Vision, and Wellbeing plans
* Paid Time Off and Floating Holidays
* DEI and Volunteer Hours provided to support your passion!
* Employee Assistance Programs (EAP)
* Tuition Assistance Program
* Dependent Care Flexible Spending Account
* Employees can purchase from our portfolio of brands at discounted prices
* 401 (k) Company Match: eligible after 1,000 cumulative hours

OUTGROWN YOUR OWN BACKYARD? COME PLAY IN OURS.

At Columbia, we're as passionate about the outdoors as you are. And while our gear is available worldwide, we're proud to be based in the Pacific Northwest, where natural wonders are our playground.

Every product we make and every task we undertake is inspired by the famous words of our founder Gert Boyle: "It's perfect. Now make it better." As pioneers of relentless improvement, we are constantly evolving.

We believe the outdoors is ours to protect and strive to keep our planet healthy. We believe in empowering people to experience the outdoors to the fullest.

And we believe in you.

ABOUT THE POSITION

With over 430 retail stores worldwide, our Store Leadership Teams are essential to our business. From ensuring effective store operations, strategies, and procedures, to guiding and developing team members, our Store Leadership Teams help create memorable customer experiences while supporting and helping drive the company's mission of "Connecting Active People with Their Passions."

As the Store Manager, you will be a leader that plans and directs day-to-day operations of the store aimed to develop strategies to improve customer service, drive store sales, increase profitability, execute marketing and promotional directives that will increase sales and grow our existing customer base. This role is responsible for maintaining high store standards, fostering a positive environment, forecasting staffing needs and developing a recruiting strategy. The Store Manager develops a diverse team, associates and keyholders, to be prepared to successfully obtain their career goals and company goals.

HOW YOU'LL MAKE A DIFFERENCE

* Leads the store team to develop, evaluate and coach a diverse staff as necessary to maintain a high level of service and quality to meet customer experience expectations.
* Inspires, educates, guides and develops diverse associates and keyholders to meet short- and long-range growth plans/career paths within the store, field and general office.
* Delivers on operating budgets and manages expense control within division guidelines to deliver positive results and meet profitability expectations.
* Ensures accuracy of all functions related to store operations to include both Front and Back of House Operations.
* Performs timely completion of all recordkeeping associated with applicants, new hires, payroll, performance reviews, coaching, disciplinary actions and terminations.
* Maintains appropriate inventory levels through effective replenishment, organization, shrink control and communication.
* Communicates regularly with Area/District Manager providing relevant market information and employee successes and challenges.

YOU HAVE

* Bachelor's or master's degree, or applicable certification or equivalent experience
* 5 years functional experience
* Experience managing individual contributors and a department or has acted as a lead
* Strong problem-solving skills; ability to resolve technical, operational and organizational problems and drive decisions that impact finances, efficiency and effectiveness of the store
* Skill operating a Point of Sales (POS) system, and various software packages

JOB CONDITIONS

* Frequently in a more active environment (i.e., requires ability to constantly move about) that can be physical or strenuous in nature (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, may have exposure to dust and noise
* Occasionally requires the ability to work in place
* Ability to clearly communicate with others
* Availability to work a flexible, often changing retail schedule to support needs of the business which may change seasonally and in response to business trends or forecasts

Columbia Sportswear Company and our portfolio of brands, including Columbia, SOREL, Mountain Hardwear and pr Ana, know a thing or two about adventures. After all, we've been on one since 1938, working to perfect the art of enjoying the outdoors. Behind everything we make is an employee who's found that the greatest adventure starts with joining a company that strives to do the right thing.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

At Columbia Sportswear Company (CSC), we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. CSC believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. All employment is decided on the basis of qualifications, merit, and business need.

Our Philosophy: Work is the Cornerstone of Life At Goodwill, we believe that the opportunity to work can - and does - change a person’s life. A job offers the independence that comes with a paycheck, increases self-esteem, and breaks the cycle of poverty.
It’s a philosophy that we have been following in North Florida since 1940, when our local organization was founded as one of a growing number of independent non-profit affiliates of what is now Goodwill Industries International. Today, Goodwill Industries is the nation’s largest private provider of training and employment services for people with disabilities and special needs. And our local organization has grown into one of Goodwill’s top performers in placing people into employment.
The Senior Store Manager (SSM) is responsible for, but not limited to: managing a retail store as one's home store , as well as overseeing another 1-2 store/s in a geographic area. The incumbent is also responsible for developing the skills of their management team by providing oversight and training to store management, with a strong emphasis on customer service, revenue goals and performance management. This position administers policies and procedures under the general direction of the VP of Retail, and maintains growth and revenue in the assigned area.

Essential Duties
General job duties focus on both home store as well as 1-2 stores for which this position is responsible, including but not limited to:

• Provides quality leadership for Goodwill's internal and external customer in all assigned tasks, while upholding Goodwill's mission at all times.
• Constructive problem solving, facilitating creative improvements and motivating others.
• Display Strong Interpersonal and Communication Skills
• Effectively handle Change Management
• Consistent with administration of policies/procedures
• Responsible for hiring, training, development, coaching, appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems. Enforces and communicates Goodwill policies and procedures. Communicates problems and concerns to General Manager and/or respective HR representative.
• Responsible for ensuring that safe working conditions and work practices are enforced and followed at all times. Reports any safety concerns to the Risk Manager.
• Ensures store standards are met in the areas of customer service, merchandise presentation, production, housekeeping, and cash handling.
• Ensure stores resolve issues identified in the auditing process.
• Ensure store production goals are met.
• Maximizes floor layout to achieve sales per square foot goals.
• Maintains sufficient inventory levels of material to meet production and sales goals.
• Performs all duties as a Store Manager for assigned home store.
• Oversees the operation of 2-3 stores; directly supervising of the Store Managers/Management.
• • Trains and develops store management and oversees the training and evaluation of store employees.
  • Oversee all decisions pertaining to hiring, performance management, disciplinary action and termination.
• Assures merchandise content, presentation and visual standards are met for retail stores.
• Monitors store sales to assure revenue goals are achieve and required reporting is completed.
• Administers budget of home store as well as that of the assigned stores to assure the required ratio of expenses to revenue.
• Monitors the effective execution of quality standards in the areas of customer service, safety, store display/presentation, and housekeeping.
• Maintains required reports and records, including accurate employee time reporting. Monitors payroll expenses and maintaining of payroll budgets.
• Develop communication channels that create an open door environment.
• Other duties as assigned.
  

Required Experience:

• Requires five years of retail experience with at least two years of managerial experience
• Ability to travel as required by role (up to 75% of the time). Valid Driver's License and state auto insurance
• Hours may vary and will require holidays, evening and weekend work as business needs dictate.
• Working knowledge of all Microsoft Office Applications especially Excel. Must be able to confidently use standards office equipment (e.g., fax printer, copier) and POS system
• Proven leadership skills (including): business acumen, supervision, creativity, ability to adapt to change, interviewing & selection, observation, organization, planning, performance management, data analysis and reporting.
• Effective communication (both verbal and written)
• Strong interpersonal and team leadership skills
• Ability to learn, retain and effectively apply production and procedures information
• Ability to train managers on the organization's production system
• Ability to work without supervision
  

Education:

• High School or GED required. Bachelors Degree or Advanced Education in retail management or similar concentration preferred.
  

Other Requirements:
Excellent communication and organizational skills Must be able to interact professionally with others in a fast-paced, customer service environment Must be willing to learn, adapt and be a team player in the ever-changing landscape of Internet marketing Customer-oriented and self-starter Be able to perform basic computer skills, including strong working knowledge of Excel Must be able to do basic math calculations Able to regularly lift up to 10 pounds and occasionally lift up to 50 pounds. Must be available to be on call on a rotating basis during weekends and holidays. Must have a valid DL.
Goodwill is an equal opportunity employer. Employment selection and related decisions are made without regard to race, color, religion, sex, (including pregnancy), national origin, age, disability, marital status, protected veteran status, sexual orientation, gender identity, genetic information or any other protected characteristics under applicable law.
Important Note :

Due to the volume of applications received, we are unable to provide information on application status by phone, e-mail, or in person. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for the next steps in the selection process. Applicants who are not selected will not receive notification. This position is subject to close at any time.

We're no ordinary mattress company. In just over 30 years, Mattress Firm has become America's largest specialty mattress retailer. With more than 2,400 stores nationwide and a team of more than 6,000 Sleep Experts, we have helped millions of people get better sleep. That's who we are and what we do-because everyone deserves a great night's sleep.

Helping people sleep well so they live well

Did you know we spend a third of our lives in bed? That's why our priority is making sure everyone's eight hours are perfect. We're looking for passionate, ambitious people: innovators, action takers, growth seekers and life changers. Your journey will begin with an extensive, customer-centric retail sales training program that empowers you to create a life-changing in-store experience and help customers build the perfect sleep sanctuary. Helping people sleep well so they live well is at the core of what we do. So, join us in making a difference-let's help people say goodbye to Junk Sleep and hello to the sleep of their dreams.

Why work for Mattress Firm?

• Our teams are passionate, and our culture is inspiring

• You'll be surrounded by ambitious people: innovators, action takers; life changers that will inspire you

• Excellent growth opportunities through education and development programs

• Great benefits

• Get paid on demand

• Mental health and life resources

• Great employee discounts:

• mattresses and sleep accessories

• cell phones and electronics

• travel

• car and home loans

• and more

• Medical, dental, prescription, and vision plans

• 401(k) with employer matching

• Some positions have base pay or uncapped commission

Job Description

The Senior Store Manager leads the Mattress Firm vision, company initiatives and achieves sales performance goals by holding associates accountable for the execution of in-store merchandising in multiple store units. The role is responsible for leading selling programs, driving related KPI results in multiple store units and supporting the omni-channel experience. The Senior Store Manager ensures teams always put the customer at the center and create a compelling and engaging environment for Mattress Firm team members.

• Drive individual and team sales performance and KPIs

• Train and coach store employees in sales, product knowledge and operating activities, providing constructive feedback; annual performance reviews and Individual Development Plans

• Create store staff schedule to drive store goals and store profitability

• Manage sales associate performance and hold them accountable for achieving personal sales goals, demonstrating company values and supporting company initiatives.

• Execute performance improvement plans, progressively discipline and terminate when appropriate

• Lead store visits with District Manager and/or Regional VP, identifying areas of success and opportunity

• Maintain customer relationships during and post-purchase (e.g., resolving issues, deliver reminders, resolving concerns etc.)

• Create an environment where customers always at the center and have an exceptional experience

• Communicate professionally and regularly with field employees (Distribution Center, District Manager, Regional VP, etc.) to address immediate concerns and questions

• Assist in multi store staffing, interviewing, and hiring qualified candidates

• Continue to develop skills, competencies, product knowledge through assigned course work, training, and other company led activities.

• Conduct workforce management activities (store staffing schedule, reconciling punches etc.), utilizing Operations team support and tools

• Achieve or exceed individual store financial targets through effective execution and customer service at the store level

• Ensure store execution of product merchandising, marketing, and POP standards

• Ensure company policies, including appearance and functionality standards, and state regulations are followed

• Partner with marketing to plan, implement and monitor assigned store's social media strategy to positively impact brand awareness and increase sales

• Ensure timely open and closing procedures

• Enforce all safety policies and procedures are followed to ensure a safe work environment for all

Life at Mattress Firm

Our mission and vision

As America's most trusted authority on sleep, our mission is to help people find the mattress of their dreams. With low prices, the best brands, and the knowledge of our Sleep Experts, we make it easy to get a great night's sleep, every night.

History

In just over 30 years, Mattress Firm has become America's largest specialty mattress retailer. With more than 2,400 stores nationwide and a team of more than 6,000 Sleep Experts, we have helped millions of people get better sleep.

Benefits beyond a paycheck

We support you just like we support our customers-that's why we offer an extensive range of benefits designed to support you, your family, and your future.

Diversity, equity, and inclusion

We believe in an inclusive environment that attracts, develops, and retains top talent. Our Diversity, Equity & Inclusion Council works to promote the cultivation of a work environment that embraces and celebrates all the individuals, backgrounds and perspectives that reflect the communities we serve.

Giving back to our community

Whether it's volunteering at a foster care agency, food bank or even an animal shelter, we believe in giving back to our associates and the communities they live and work in. That's why we're proud to support organizations dedicated to helping people follow their dreams and thrive.

DIVERSE CANDIDATES ARE ENCOURAGED TO APPLY

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation

Pay Range:

75,000 - 130,000

Now don't fall asleep out there... the sooner that we receive your application, the closer you are to the career of your dreams!

DIVERSE CANDIDATES ARE ENCOURAGED TO APPLY

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.