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Senior store manager skills for your resume and career

Updated January 8, 2025
5 min read
Quoted expert
Dr. Mary Kern Ph.D.
Below we've compiled a list of the most critical senior store manager skills. We ranked the top skills for senior store managers based on the percentage of resumes they appeared on. For example, 18.9% of senior store manager resumes contained store sales as a skill. Continue reading to find out what skills a senior store manager needs to be successful in the workplace.

15 senior store manager skills for your resume and career

1. Store Sales

Here's how senior store managers use store sales:
  • Executed store sales promotions and effectively communicated new promotions to associates.
  • Maintained daily operations including store sales goals, store merchandising, company promotions, and store culture.

2. Direct Reports

Here's how senior store managers use direct reports:
  • Led a team of seven direct reports with a goal of elevating team and processes to improve efficiency.
  • Lead a store team of 7 direct reports and 50 associates.

3. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how senior store managers use bank deposits:
  • Prepare cash for bank deposits.
  • Supervised employees/prepared employee work schedules/ordered and calculated inventory/prepared bank deposits and invoices

4. Store Management

Here's how senior store managers use store management:
  • Utilized Profit/Loss and financial statements to analyze financial trends and plan store management.
  • Demonstrated success in store management and employee development.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how senior store managers use customer service:
  • Trained and developed crews, supervisors, bakers and future managers to demonstrate superb customer service and excellent operational standards.
  • Worked with management teams to help with delinquency, customer service, and facility maintenance/management for each location.

6. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how senior store managers use payroll:
  • Assumed responsibility for key management functions including inventory management, payroll compilation, staff scheduling, and business reporting.
  • Applied expertise to the management of four additional Scout Shops by overseeing payroll, accounts receivable, and inventory management.

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7. Cash Management

Here's how senior store managers use cash management:
  • Cash management, email, cash deposits, statistics, productivity numbers, safe logs, order supplies and shipment.
  • Cash management including all deposits and deposit verification, all petty cash, and exchange money with customers during transactions.

8. Retail Environment

A retail environment can be defined as the environment in which things are sold on a commercial scale. It is the sum of the variables and forces inside and outside the company that can influence retail decisions. Businesses in this sector sell a wide range of products to consumers and companies, ranging from groceries, clothing, hardware, household items, and office supplies.

Here's how senior store managers use retail environment:
  • Collaborated with business partners to sustain stable retail environment and meet expectations.
  • Managed a staff of up to 30 associated to drive sales and promote company culture in a fast moving retail environment.

9. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how senior store managers use loss prevention:
  • Protected company assets through inventory control, reconciliation of paperwork, proper store merchandising and other loss prevention measures.
  • Ensured compliance with Loss Prevention practices and completed operational assessments to protect company assets.

10. Sales Associates

Here's how senior store managers use sales associates:
  • Developed and maintained a well-rounded and successful management staff with action oriented sales associates.
  • Managed daily operations and sales for all sales associates resulting in increased revenue through personal sales and valuable management experience.

11. Retail Store

Here's how senior store managers use retail store:
  • Managed daily operations of retail store locations as assigned.
  • Maintain full charge of a 3M square foot specialty retail store with $700M in annual sales.

12. Multi-Unit

Multi-units are often a singular building with several dwellings within it - such as an apartment block, a mixed-usage building - such as a residential flat above a commercial warehouse, or two or more dwellings that are connected by party walls or other common structural elements - such as connected cross-lease flats. Units can be next to each other or stacked on top of each other. A common form is an apartment building. A duplex, a triplex would all also be multi-unit properties.

Here's how senior store managers use multi-unit:
  • Trained and developed to manage multi-unit operations.
  • Trained and developed multi-unit management skills, assisting the district manager with various task.

13. Store Locations

Here's how senior store managers use store locations:
  • Supervised, motivated, evaluated and terminated management personnel at store locations.
  • Worked closely with the District Manager to ensure the company's growth of new store locations in the Modesto area.

14. Customer Relations

Here's how senior store managers use customer relations:
  • Implemented effective strategies for improving customer relationships and driving sales increases.
  • Expand merchandise purchases through excellent customer relations and interpersonal skills.

15. Inventory Control

Here's how senior store managers use inventory control:
  • Monitored merchandising, promotional preparation, inventory control and shrink reduction.
  • Monitored inventory control to align ordering processes with demand plans.
top-skills

What skills help Senior Store Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What technical skills for a senior store manager stand out to employers?

Dr. Mary Kern Ph.D.Dr. Mary Kern Ph.D. LinkedIn profile

Associate Professor, Zicklin School of Business at Baruch College - City University of New York

- Clearly, the ability to use different forms of communication technology has become key, and as these forms evolve rapidly, employers are look for an ability to adapt, adopt, and teach them to their colleagues.

- Evidence-based management and decision-making are playing a much larger role in organizations, and thus the ability to work with quantitative data to understand situations and to help make decisions is crucial.
Do you want to know more?
Read more about what experts have to say about senior store manager

List of senior store manager skills to add to your resume

Senior store manager skills

The most important skills for a senior store manager resume and required skills for a senior store manager to have include:

  • Store Sales
  • Direct Reports
  • Bank Deposits
  • Store Management
  • Customer Service
  • Payroll
  • Cash Management
  • Retail Environment
  • Loss Prevention
  • Sales Associates
  • Retail Store
  • Multi-Unit
  • Store Locations
  • Customer Relations
  • Inventory Control
  • Employee Development
  • Product Knowledge
  • Retail Locations
  • Sales Floor
  • POS
  • Human Resources
  • Merchandise Orders
  • Financial Statements
  • Sales Training
  • Inventory Management
  • Performance Reviews
  • Sales Objectives
  • Increase Sales
  • Sales Growth
  • Customer Complaints
  • Sales Volume
  • Staff Training
  • GNC
  • Sales Plan
  • Sales Targets
  • Performance Evaluations
  • Labor Costs
  • Customer Inquiries
  • RSD
  • Customer Issues
  • DM
  • Satellite Stores
  • Cash Drawers
  • Store Inventory
  • Cash Control
  • LY
  • Volume Store

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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