Bospar in a nutshell Just over five years ago, a few PR pros who liked working together started a virtual boutique tech PR agency. Fast-forward to 2020, and Bospar is now a “small” PR agency (we outgrew “boutique”) with a roster of successful tech companies, more awards than we can easily track and 30+ hardworking and fun people. We all work remotely and are located across the U.S.
Award-Winning Virtual Tech PR Firm Seeks
Senior Content Supervisor
Are you a PR or digital agency pro with great writing, researching, social and traffic management skills, with 10-12 years of experience? If so, you could be working with our award-winning content team to help put some of the hottest tech companies on the map.
Bospar is a close-knit team that represents stellar clients in the most exciting areas of technology. The pace is fast, the demands are great, and the rewards are huge. We make tech PR history - right from our home laptops.
Job Type:
Full-time; remote
Job Description
: The Senior Content Supervisor will:
Write press releases, blog posts, pitches and client emails
Generate ideas for bylines and then develop abstracts based on those ideas
Proofread/revise/edit content generated by the client account teams, especially pitches
Help edit/review all client social content
For those clients assigned to you, participate in internal and client meetings as needed
Track project progress and keep clients up-to-date
Manage the content creation workflow by collecting requests for content team support
Maintain Bospar content development tracking document
Supply research support
Compensation:
Highly competitive, plus full benefits
Company Description:
Headquartered in the San Francisco Bay Area, Bospar staff is based throughput the country, covering all continental U.S. time zones. Our team includes experts in both social and traditional media and financial and public affairs gurus. We are an entirely virtual company - all staff members work from the comfort of their homes.
Qualifications
Qualifications:
College degree, 10-12 years of PR and/or writing experience. Experience with tech companies. Tech and enterprise knowledge. Proven writing skills for C-level audiences.
Additional Information
Please provide recent resume.
$65k-124k yearly est. 14h ago
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Audit Senior / Supervisor
Regal Executive Search
Remote job
Audit Senior/Supervisor Prestigious San Francisco CPA firm seeks an Audit Senior/Supervisor who is energetic, motivated and looking for opportunities for Manager level advancement in a challenging and rewarding work environment. Combining modern teamwork ideals and a commitment to develop each team member's potential, we pride ourselves on providing exceptional client service. Our firm has nine partners and a total professional staff of over 100. Our customer base includes a broad base of financial statement clients including closely held businesses and nonprofit organizations.
Responsibilities
Adhere to Firm policies and support Firm objectives and goals
Demonstrate ability to supervise medium to large sized engagements
Demonstrate a thorough understanding of a client's business, systems and procedures in identifying and solving client problems
Develop time/revenue budgets for assigned personnel and work with them to fulfill their requirements
Develop client development skills
Provide technical and professional leadership to team members
Assume primary responsibility for engagement completion
Develop and monitor goals for the individual Personnel Business Plan which includes the Productive Hourly Budget, Marketing Plan and the responsibilities listed above
Desired Background
3 - 5 years licensed CPA public accounting experience in performing audits
Experience in supervisory audits of private companies and non-profit organizations
Strong accounting skills and knowledge of accounting principles and practices
Excellent technology, written and verbal communication skills
Ability to work in paperless environment and a working knowledge of Word and Excel. Experience with Engagement is a plus
Demonstrated leadership skills
Attractions
Competitive salary, commensurate with experience
Generous PTO policy
8+ Paid Holidays
Lots of flexibility and work from home
Extensive continuing education and training opportunities, including advanced-degree courses
$65k-124k yearly est. 60d+ ago
Project Management Support Supervisor (REMOTE)
Niagara Water 4.5
Remote job
At Niagara, we're looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.
Consider applying here, if you want to:
Work in an entrepreneurial and dynamic environment with a chance to make an impact.
Develop lasting relationships with great people.
Have the opportunity to build a satisfying career.
We offer competitive compensation and benefits packages for our Team Members.
Project Management Support Supervisor (REMOTE)
The Project Management Support Supervisor is responsible for providing analytical support of line operations throughout all of Niagara's production facilities. This is achieved while working with a team of technicians and vendors to identify and act upon opportunities to improve current systems within the organization. In addition, the Project Management Support Specialist and a team of technicians will work with plant maintenance teams to work on and complete line rebuilds/overhauls annually and in within schedule.
Essential Functions
Analytical Support of Line Operations throughout all Niagara Plants
Utilize system tools to analyze efficiencies of current line operations
Identify high-level risk areas within each line by site
Encourage root cause corrective action
Develop automated reporting tools for management team - at each site and corporate office
Working with Vendors in Enhancing Current System Infrastructure
Identify opportunities within current systems
Work with Vendors to determine compatibility with Niagara systems
Provide recommendations to senior staff of appropriate enhancements
Negotiate with Vendors on contracts and service agreements
Project Management
Operate as on site leader during projects (primarily annual overhauls)
Manage and supervise 4 department mechanics and work with entire plant maintenance team
Be responsible for all technical issues related to project
Be responsible for all vendor issues related to project
Handle all personnel issues with management and HR support
Serve as liaison between plant management and department management
This function represents 75% of department responsibilities
Training Development
Develop SOPs and job aids through observation and analysis
Utilize technician expertise to disseminate individual knowledge throughout department and company
Work with site specific leaders in resolving system obstacles
Create and maintain communication channels for better information flow -- Communicate relevant information to all major customers and stakeholders
Special Assignments
Execute various tasks that may not fall under scope of any other department employee
Examples from the past year: setting up new vendors, coordinating special equipment transfer, assisting in meshing operational functions with AR, observing and altering maintenance practices, analyzing department financial impact on Niagara, attending factory acceptance tests to commission new equipment for shipment, supervising five mechanics on diagnostic visits, and calculating various data based on minimal initial data, etc.
Travel Requirements: Approximately 100% of the year
Travel includes both domestic and international travel. The incumbent will need to maintain the ability to travel domestically and internationally as a condition of employment.
This position requires the incumbent to possess and maintain a valid drivers license.
Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.
Competencies
Microsoft Office Applications - Word, Excel, Access, PowerPoint, Outlook, Visio, etc.
Able to translate data into recommendable actions to senior staff
Strong analytical and problem solving skills
Self-Motivated with a proven record of taking the initiative
Able to work with minimal supervision
Detail-Oriented with Excellent Oral and Written Communication Skills
Able to execute tasks in a very dynamic and ever-changing environment
Exercise sound judgment and ability to work effectively with a diverse workforce
Qualifications
Minimum Qualifications:
2 Years - Experience in Field or similar manufacturing environment
2 Years - Experience managing people/projects
*experience may include a combination of work experience and education
Preferred Qualifications:
4 Years - Experience in Field or similar manufacturing environment
4 Years - Experience managing people/projects
*experience may include a combination of work experience and education
Education
Minimum Required:
Bachelor's Degree in Business Administration or other related field
Preferred:
Master's Degree in Business Administration or other related field
Typical Compensation Range
Pay Rate Type: Salary$71,314.38 - $103,405.86 / Yearly
Benefits
Our Total Rewards package is thoughtfully designed to support both you and your family:
Regular full-time team members are offered a comprehensive benefits package, while part-time, intern, and seasonal team members are offered a limited benefits package.
Paid Time Off for holidays, sick time, and vacation time
Paid parental and caregiver leaves
Medical, including virtual care options
Dental
Vision
401(k) with company match
Health Savings Account with company match
Flexible Spending Accounts
Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members
Family Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements
Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan
Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc.
Tuition reimbursement, college savings plan and scholarship opportunities
And more!
***********************************************
* *Los Angeles County applicants only** Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws.
Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit résumé to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit résumé into this career site to be eligible for placement fees.
$71.3k-103.4k yearly Auto-Apply 60d+ ago
Supervisor, Operations (South Central US)
Element Vehicle Management Services 4.8
Remote job
Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
About the Role
We're looking for a people-focused operations leader to join our team as Operations Supervisor - Last Mile Rental. In this role, you will support best-in-class customer service for Last Mile Rental clients while executing on the rapid growth of new and existing locations across large, multi-state regions. You will engage with leadership, align and lead local field teams, and ensure operational excellence that supports client satisfaction and business growth.
What You'll Do
Hire, coach, train, and support contract, temporary, and full-time field team members.
Demonstrate Element's People Leadership Capabilities, including leading strategically, cultivating curiosity, driving results, influencing others, and developing talent.
Foster collaboration, teamwork, and continuous learning to deliver superior client service and maximize employee engagement.
Manage the training, development, implementation, and performance of team and individual goals aligned with organizational balanced scorecard objectives.
Ensure a first-class client experience through frequent customer contact, communication, and feedback.
Build and maintain relationships with client decision makers and operations leaders.
Develop business plans for each location outlining volume, growth objectives, targets, and focus areas.
Partner with vehicle maintenance and repair partners to maintain a safe and reliable fleet.
Provide leadership updates on vehicle health, customer sentiment, utilization, operational deficiencies, and risk management.
Work cross-functionally with internal teams to increase efficiencies and achieve weekly, monthly, and annual goals.
Basic Qualifications
Bachelor's degree required from an accredited university.
2-4 years of experience managing fleet operations and personnel with an understanding of business growth, profit, and customer service.
3-5 years of customer service or client account management experience in a B2B service environment.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Ability to drive and remain on your feet for up to 8 hours.
Availability to work weekends and some holidays.
To be considered for this role, candidates must reside in one of the following states: Utah (UT), Arizona (AZ), New Mexico (NM), Colorado (CO), Kansas (KS), Missouri (MO), or Texas (TX).
Preferred Qualifications
Strong financial acumen with demonstrated analytical and problem-solving skills.
Demonstrated ability to build and foster strong relationships with internal and external partners and clients.
Ability to work independently while supporting multiple teams or groups.
Highly detail-oriented with strong organizational and prioritization skills.
Ability to work in a professional business environment using tact, discretion, and good judgment.
Location
US Remote, but candidates must reside in one of the following states: Utah (UT), Arizona (AZ), New Mexico (NM), Colorado (CO), Kansas (KS), Missouri (MO), or Texas (TX)
The hiring base salary range for this position is $75,500 to $103,800 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.
What's in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to
*********************************
or call **************.
Know Your Rights: Workplace discrimination is illegal
$75.5k-103.8k yearly Auto-Apply 14d ago
Supervisor, Workforce Management
Shpca Scan Health Plan
Remote job
Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do.
Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.
Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.
At SCAN, we believe scale should strengthen-not dilute-our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.
Job Description:
The Job
Ensures that supported departments' service level requirements are achieved through resource and schedule optimization, forecasting, capacity planning, and real-time performance monitoring, and data analytics.
You Will
Supervises members of the Workforce Management team. Monitors team members' attendance and schedule adherence and adjusts staffing to ensure adequate coverage.
Working with workforce management manager to prioritize and assign activities to team members. Be primary back-up to senior workforce analyst role which is responsible for forecasting and capacity planning including documentation and analysis.
Communicating job expectations with focus on accuracy, productivity, and continuous improvement. Planning, monitoring, and appraising job results.
Train, coach, and develop personal growth opportunities for direct reports.
Initiating, coordinating, and enforcing systems, policies, and procedures.
Providing excellent service to and collaborating with internal customers to meet the needs of internal customers.
Be a subject matter expert (SME) of policies, processes, software, role responsibilities, metrics, reporting, etc. involving the workforce management team.
Generate any needed reporting and analysis to support internal customers and management.
Supports management decision making through data reporting and analysis. Report design and generation to provide real-time and historical tracking/trending, and forecasting.
Determines daily and interval staffing requirements, analyzes current workload trends and optimizes schedules to efficiently and effectively staff internal customers' call centers.
Monitor and analyze various real-time production performance measurements.
Providing immediate feedback to management about concerning workload and staffing variances and executes the appropriate recovery actions.
Adjusts staffing, call delivery and skill as required to achieve optimization.
Evaluates and processes all schedule adherence exceptions through the Workforce Management System.
Schedules and monitors all required training for team.
Schedule staff meetings, performance discussions and other off-phone activities.
Ensures all related databases and tables are promptly and accurately updated and provides analytical support for special projects.
Coordinates with IT and workplace services to ensure system access, workspace and equipment requirements are met.
Supervises/Manages Others (i.e. hires, performance reviews, corrective action, etc.)
We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
All other duties as assigned.
Your Qualifications
Bachelor's Degree or equivalent experience.
3+ years of equivalent workforce mgmt supervisory experience in a call center setting.
Preferred: 5 years' workforce management experience including forecasting and capacity planning.
Preferred: Call Center experience in a healthcare, Medicare Advantage plan, or customer service-related field is preferred.
Preferred: 2-3 years of related experience.
0-1 years of leadership experience.
Technical expertise.
Leadership- Basic skills to develops others.
Problem Solving - Basic problem-solving skills.
Communication - Good communication and interpersonal skills
Proficient in MS Office, PowerPoint, and Excel.
Excellent verbal and written communication skills including documentation
Strong data analytic skills combined with attention to detail.
Proficient software skills of workforce management software (such as Verint and Nice with preference for Aspect), Telecom (such as Avaya and Vonage with preference for Genesys), and Microsoft Office including Excel.
Ability to always maintain a calm demeanor, including during highly charged. situations.
Demonstrated critical thinking and problem-solving skills.
Flexibility to adapt to change and ability to drive change management.
What's in it for you?
Base salary range: $80,300 to $116,197
Work Mode: Mostly Remote, with occasional out of town travel.
An annual employee bonus program
Robust Wellness Program
Generous paid-time-off (PTO)
Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday
Excellent 401(k) Retirement Saving Plan with employer match and contribution
Robust employee recognition program
Tuition reimbursement
An opportunity to become part of a team that makes a difference to our members and our community every day!
We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!
At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.
#LI-JE1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
$80.3k-116.2k yearly Auto-Apply 11d ago
Regional Corporate Coding Supervisor - Remote based in US
United Surgical Partners International
Remote job
Regional Corporate Coding Supervisor (Remote based in US) Reporting to the Corporate Coding Director, the Regional Corporate Coding Supervisor will be responsible for supervising coding, data abstraction and associated coding activities. Ensures accurate and timely coding of records according to Tenet Health policies and procedures. Manages workflow related to coding and abstracting, provides direction for coding activities and productivity standards required to reach unbilled targets at all hospitals in the region. Performs duties as necessary to support the coding quality improvement process both in the region and at corporate. Position will support Tenet corporate located in Texas.
Required:
* Must have a comprehensive knowledge of ICD-10-CM/PCS coding classification systems.
* The analytical abilities necessary to prepare various reports and records.
* The interpersonal skills necessary to interact with all levels of department personnel, other departments, physicians and individuals from outside the Hospital.
* Must have above average general office and computer skills.
* Associate degree in HIM related field
* RHIT Certification
* 5+ Years Coding Experience
Preferred:
* Experience managing large teams and driving process improvement activities at the corporate level in a complex healthcare organization.
* Bachelor's Degree in HIM Related field
* RHIA Certification
* 2+ Years of Leadership Experience
Compensation
* Pay: $66,768- $106,704 annually. Compensation depends on location, qualifications, and experience.
* Position may be eligible for a signing bonus for qualified new hires, subject to employment status.
Benefits
The following benefits are available, subject to employment status:
* Medical, dental, vision, disability, life, AD&D and business travel insurance
* Paid time off (vacation & sick leave)
* Discretionary 401k match
* 10 paid holidays per year
* Health savings accounts, healthcare & dependent flexible spending accounts
* Employee Assistance program, Employee discount program
* Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance.
* For Colorado employees, paid leave in accordance with Colorado's Healthy Families and Workplaces Act is available.
#LI-CM2
$66.8k-106.7k yearly 31d ago
Supervisor Regional - Integrated Care Mgmt - Sharp Community Medical Group (Corporate) - *Remote for San Diego County only - FT- Days
Sharp Healthplan
Remote job
Hours: Shift Start Time: 8 AM Shift End Time: 5 PM AWS Hours Requirement: 8/40 - 8 Hour Shift Additional Shift Information: Weekend Requirements: As Needed On-Call Required: No Hourly Pay Range (Minimum - Midpoint - Maximum): $72.290 - $93.280 - $104.470 The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant's years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.
What You Will Do
Supervise the effective implementation of the Ambulatory Case Management (ACM) programs that includes the management of patients in the different areas of the care management spectrum. Responsible for operational planning consistent with existing policies and procedures. Responsible for supervision of ACM activities to include tracking, trending, and analyzing data, streamlining and improvement of programs, facilitation of provider education, supporting the Medical Directors, and collaborating on interdepartmental activities. Develop and implement new programs under the direction of the Manager of Integrated Care Management and Director of Health Services. Participates in the development of the annual ACM plans and implementation of corrective action plans related to health plan audits and requirements of National Committee on Quality Assurance (NCQA) and other governing regulatory bodies. Collaborates with the Quality, Compliance, and Training Department to effectively integrate and implement processes consistent with health plan, NCQA, DMHC, and CMS requirements. Participates in the development and implementation of new programs under the direction of the Manager of Integrated Care Management.
Required Qualifications
* Bachelor's Degree nursing or health care related field.
* 3 Years experience in the acute patient care setting, including ICU or intermediate care units, Medical-Surgical Nursing, and/or Home Health.
* 3 Years in medical management experience, preferably in managed care.
* California Registered Nurse (RN) - CA Board of Registered Nursing -REQUIRED
Preferred Qualifications
* 2 Years leadership experience, preferably in a managed care setting.
Other Qualification Requirements
* Utilization, Case Management, or Quality Management certification preferred.
Essential Functions
* Ambulatory Case Management Operations
Supervise Ambulatory Case Management staff and operational processes in accordance with NCQA, DMHC, CMS and health plan requirements.
Oversee the ACM and UM processes of the assigned teams, ensuring staff access to needed information and tools.
Ensure that tools utilized by ACM teams are up to date and in alignment with regulatory requirements and internal processes.
Establish and maintain appropriate policies and procedures and training plans to include enforcement of standards for all ACM team activities.
Coordinate with the Health Services Quality and Compliance department to ensure timely and relevant implementation of training and verify adherence with quality and compliance parameters.
Implement and maintain the reporting systems for operational and utilization outcome indicators as it relates to the daily ACM operations. Implement and maintain regular reporting systems for operation and ambulatory care management outcome indicators.
Participate in groups in developing and implementing strategic plan to implement organization vision and/or service-culture initiatives.
Establish specific quality goals, connecting the vision to the necessary actions and long-term strategies.
Recognize physician needs and concerns and act on opportunities for improvement in conjunction with leadership. Collaborate with physicians to address operational issues.
Promotes positive outcomes in a managed healthcare setting in support of program initiatives.
Lead team members to facilitate and coordinate quality healthcare services and delivery of goods and services to meet a member's specific healthcare needs in a timely, efficient, and cost effective manner utilizing strong communication, problem solving, and critical thinking skills.
Direct and collaborate with peers and assists in the case management process as necessary.
Assists leadership in promoting team performance goals and in monitoring team progress toward accomplishment of departmental goals and initiatives.
Assists in the ongoing education of providers, physicians and their office staff.
Implements action plan to improve referral processing under ACM management direction.
Enforce policies and procedures for all Case Management activities.
Maintains ongoing analysis of program performance and monitors trends and opportunities for enhancement or expansion of the ACM processes and operations
Document ACM processes according to SCMG policies and procedures.
Collaborate with other disciplines/departments to resolve identified issues with demonstrated improvement in operational flow.
Facilitate ACM staff and provider collaboration.
Operationalize and establish efficient ambulatory case management and referral management work flows to ensure timely patient care.
Bring to attention of the ACM Manager, areas of non-compliance and provide input on actions for improvement.
Establish and maintain operational documents such as policies and procedures, desktop procedures as well as all other tools that ACM staff utilize to complete case management activities.
Collaborate with vendors to provide in services as appropriate to provide staff with available services.
* Human Resource Management
All 90 day and annual performance reviews are completed per Sharp guidelines. Provides feedback toward employee performance. Facilitates staff's progress toward agreed upon annual performance goals.
Assure employee files are current and complete, including annual TB testing, Safety Testing, Compliance Training, and annual HIPAA test, etc.
Manage and assist staff to resolve identified attendance, performance, learning and behavior issues through feedback, counseling, corrective action and goal-setting.
Hire staffing for the department per department plan. Orient/mentor staff into new role resulting in achieved competencies. Ensure accuracy with new employee onboarding as it relates to granting systems access, e.g., EPIC, OnBase, health plan websites, EHR, etc.
Increases retention rate (or reduces turnover) of select group of staff.
Leads initiative that results in improved teamwork and/or building more effective relationships.
Decreases occurrences of unsafe work practices and/or worker's injuries.
Arranges team coverage for ACM teams in the event of staff absence by demonstrating willingness, flexibility, and competence to assign coverage and/or serve as 'float' as needed with thorough understanding of program differences.
Supports ergonomic improvement initiatives, teaching, and assists with enforcing compliance with measures designed to reduce employee injury.
Provides training and assistance to staff. Mentors others in developing new skills and assuming new responsibilities.
Staffing schedules are coordinated to assure adequate department coverage.
Special projects as assigned by Manager, and/or Director.
* Leadership
Lead groups in developing and implementing strategic plan to implement organization vision and/or service culture initiatives.
Establish specific quality goals, connecting the vision to the necessary actions and long-term strategies.
Recognize physician needs and concerns and initiate opportunities for improvement.
Recognize patient needs and concerns and initiate opportunities for improvement.
Collaborate with other disciplines/departments to resolve daily operational issues when supervising unit.
Facilitate staff in prioritizing and problem solving daily operational issues.
Demonstrate resolution of operational issues with targeted outcomes as negotiated with manager.
Utilize team-building skills to provide direction, goal setting, and attainment of goals.
Conduct team meetings to include documentation of agendas and minutes on a consistent schedule.
* Quality and Productivity Performance
Monitor and manage staff deviations from team quality and productivity goals.
Conduct and report quarterly performance audits and results.
Establish and maintain staff meetings quarterly to review progress towards meeting quality and productivity goals.
* System Configuration and Testing
Plan and develop of operating systems to manage specific SCMG operational and business objectives through the set-up of ACM queues and workflows.
Participate in the development and implementation of software functionality, upgrades, and system integration.
Coordinate testing efforts of new and current software functionalities and applications.
Oversight the process of identifying, reporting, trouble-shooting, and resolving system problems.
Analyze the impact of software changes on accuracy and productivity.
Oversee the ACM ambulatory CM and UM process workflows from an application perspective and staff adherence.
* Professional Development
Maintains competence in all standards of ambulatory case management, referral management and care coordination. Keeps current knowledge and understanding of applicable accreditation and regulatory statutes related to health care, managed care, case management practice.
Serves as a resource and mentor to Health Services teams.
Attends and actively participates in department/team process/quality improvement activities.
* Program Improvement
Maintains ongoing analysis of program performance and monitors trends and opportunities for enhancement or expansion of the program.
Provides expertise/consultation in developing services/programs, marketing strategies, and business planning.
Consults/liaisons with other programs and agencies, and consultants as appropriate
Collaborates with other disciplines/departments to resolve identified issues.
Knowledge, Skills, and Abilities
* Effective interpersonal skills: strong verbal, written and presentation skills.
* Ability to work well with staff for various educational and professional skills backgrounds to achieve common goals.
* Accepts accountability for performance and decisions.
* Thorough computer knowledge, including on-line database and personal computer skills.
* Knowledge of wide variety of local and national resources for use in Care Management process.
* Strong organizational skills with ability to work well under pressure with conflicting priorities.
* Ability to read, speak and hear English clearly.
* Occasional travel between Sharp HealthCare facilities and provider offices; must provide own transportation.
* Demonstrated leadership skills.
Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class
$53k-86k yearly est. Auto-Apply 12d ago
Supervisor, Healthcare Services Operations Support - Remote in Ohio
Molina Talent Acquisition
Remote job
Leads and supervises a team supporting non-clinical healthcare services activities for care management, care review, utilization management, transitions of care, behavioral health, long-term services and supports (LTSS), and/or other program specific service support - ensuring members reach desired outcomes through integrated delivery of care across the continuum. Contributes to overarching strategy to provide quality and cost-effective member care.
Essential Job Duties
• Supervises healthcare services operations support team members within Molina's clinical/healthcare services function, which may include care review, care management, and/or correspondence processing, etc.
• Researches and analyzes the workflow of the department, and offers suggestions for improvement and/or changes to leadership; assists with the implementation of changes.
• Conducts employee and team productivity/quality assurance checks and documents results for accuracy and time compliance.
• Provides regular verbal and written feedback to staff regarding performance and opportunities for improvement.
• Assists in the development and implementation of internal desktop processes and procedures.
• Establishes and maintains positive and effective work relationships with coworkers, clients, members, providers, and customers.
Required Qualifications
• At least 5 years of operations or administrative experience in health care, preferably within a managed care setting, or equivalent combination of relevant education and experience.
• Strong analytic and problem-solving abilities.
• Strong organizational and time-management skills.
• Ability to multi-task and meet project deadlines.
• Attention to detail.
• Ability to build relationships and collaborate cross-functionally.
• Excellent verbal and written communication skills.
• Microsoft Office suite/applicable software program(s) proficiency.
Preferred Qualifications
• Supervisory/leadership experience.
To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
$49k-82k yearly est. Auto-Apply 18d ago
Lead Estimator and Estimating Team Manager (Remote)
Lot Squared Development
Remote job
Does this sound like you?
You're a leader with a strong team focus.
You have a deep and wide knowledge of construction practices.
You enjoy breaking problems down and solving them.
You like analyzing data and presenting it to colleagues.
If so, then we have an opportunity for you!
We are Lot Squared Development, and we develop high-profile luxury homes and boutique condominiums in Washington, DC. We are looking for a Lead Estimator and Estimating Team Manager to lead our estimating team and take responsibility for the output of the estimating team. In addition, the Lead Estimator will also perform work as an estimator.
As we are a design-build company that purchases deals we self-source, the estimating team serves a dual purpose.
Because we source our own deals, the team provides order-of-magnitude cost estimates to leadership to make business decisions.
Because we act as general contractor for our own projects, the team performs project budget oversight and assists procurement in drafting scopes-of-work for contracts.
The position is full-time and 100% remote. Regular hours for this position are 9am to 6pm EST Monday through Friday with occasional nights and weekends.
Roles and Responsibilities
Lead the Estimating Team
Plan and assign work among the estimating team
Coach and mentor estimators
Check and perform quality control on output from estimating team
Be accountable for all output from the estimating team
Lead and implement estimating team initiatives
Perform Estimating Work
Analyze and estimate project construction costs to help leadership perform due diligence and solve business problems.
Perform material takeoffs and cost estimates.
Draft scopes of work and payment schedules for bid packages, purchase orders, and subcontracts.
Compile project budgets; update budgets with actual spend; perform budget variance analysis, KPI analyses, and project forecasting; report findings to project team.
Conduct value engineering exercises on projects as required to reduce cost or cut waste.
Perform research on historical pricing and unit pricing; assist company in maintaining the unit cost database as necessary.
Keep up with news and trends pertaining to US residential construction.
Communicate via phone calls, Zoom, and email with vendors and suppliers as required.
Perform administrative duties relevant to the position as required.
Qualifications
Strong English verbal and written skills.
At least 3 years as a construction estimator or a construction cost analyst.
At least 1 year experience in a professional management or supervisory role.
Experience with Planswift strongly preferred; experience with construction estimating software required.
Strong working knowledge of construction procurement practices, especially procurement for residential, multifamily, or renovations.
Strong working knowledge of construction practices; experience with projects in multiple markets a plus; knowledge of US residential practices preferred.
Strong working knowledge of MS Excel.
NOTE: Please submit all resumes in English.
$73k-127k yearly est. 60d+ ago
High Rise Service Supervisor - Mica Rino
Hines 4.3
Remote job
When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.
Responsibilities
As a High Rise Service Supervisor at Mica Rino with Hines, you will be responsible for overseeing and coordinating all mechanical and technical support for the property with limited direct supervision. You will ensure the building and all areas in the property meet the Hines standard for appearance, safety, cleanliness, and overall functionality. Responsibilities include, but are not limited to:
Provides leadership and support to team members, ensuring each role has the tools and resources to meet and/or exceed their expectations. Promotes a collaborative, team work mindset.
Manage the completion of all work orders generated from resident requests
Actively ensure routine upkeep on the property is checked and repaired or replaced while ensuring that safety standards are met
Establish and ensure standards for the cleanliness and overall appearance of the property to meet expectations of ownership objectives
Manage make-ready process, new move-ins via inspection, identifying needs, scheduling contractors and vendors as needed, and complete all maintenance tasks
Implement and oversee inventory control
Respond to questions from other service members as well as residents and assign work requests according to urgency and efficiency
Ensure safety information is current and readily accessible while keeping up to date on all OSHA and other safety related laws and requirements to enforce compliance
Prepare and manage the maintenance and capital expense budget for the property
Participate in regional and firm-wide initiatives and assignments
Participate in staff's evaluation process as needed and determined by Supervisor
Operate, adjust, perform maintenance and repairs on all mechanical, appliance, electrical, plumbing and HVAC related equipment to efficiently meet the objectives of the assignment
Comply with all Hines policies and procedures, as well as City, State and Federal safety and environmental laws, codes, standards, and regulations
Effectively manage personnel overtime usage, audit accuracy, and provide approval of personnel time sheets
Provide staff with correct equipment, tools, and training as appropriate to the property
Provide direct reports with leadership, hiring, counseling, terminations, training, and scheduling
Adjust and operate the fire alarm and life safety systems
Monitor and manage building energy use and maintain energy management programs
Order, stock, and establish inventory control of parts and supplies that ensures the appropriate parts stocking levels with accurate and timely records of receipts and issues
Ability to troubleshoot standard operations and repair problems with limited supervision
Successful completion of all required training programs within required timeframes
Able to analyze mathematical data related to financial and operational decisions
Qualifications
Minimum Requirements include:
High school diploma or equivalent from an accredited institution preferred
Two or more years of property maintenance management or leadership experience in a related industry
Have or obtain required city and/or government licenses or permits, i.e.:
The EPA certification for refrigerant recycling
Pool & Spa Operator
* If, upon hire or promotion to this position, an individual does not have the required permits or licenses, the individual will obtain those permits or licenses within six months of the promotion, or six months from the date eligible for the license or permit.
Strong knowledge of plumbing, electrical, general carpentry, HVAC, and appliances
Possess proficient knowledge of Microsoft Office and other computer skills to effectively administer the required work order programs and building operations
Proven ability to train and direct others
Excellent written, verbal and customer service skills
Work indoors approximately 80% of the time and outdoors approximately 20% of the time
Use olfactory, auditory, and visual senses
Work standing all day
Lift 25 lbs. or more
Climb up and down stairs and ladders
Access remote work areas and confined spaces (i.e., crawl spaces, roofs)
Use full range of manual dexterity (i.e., sitting, squatting, bending, kneeling, walking, and lifting)
Ability to work an on-call schedule and overtime as business needs deem appropriate
Meet the shift working requirements of the assigned property; shifts may include early mornings, late evenings, weekends, and some holidays
Compensation: $43.27/hr - $48.07/hr
Closing
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.
Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.
We are an equal opportunity employer and support workforce diversity.
No calls or emails from third parties at this time please.
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$43.3-48.1 hourly Auto-Apply 5d ago
Team Lead (Web Project Manager)
Blacksmith Agency
Remote job
Join the Blacksmith Team!
Blacksmith Agency is a boutique digital agency based out of Phoenix, AZ, specializing in top-of-the-line, custom website design and development. By forging digital products and online experiences rooted in user expectations and data, Blacksmith helps partners grow, innovate, and exceed their business objectives. Top clients include Google, General Electric, Voss Water, Arizona State University, and many more!
If you have a passion for digital media and technology, then join our growing team of talented individuals!
Position Objective:
As a crucial part of our Production team, the Team Lead plays a vital role in managing projects and personnel. Our team is made up of cross-discipline professionals who have been pushing the limits of enterprise-level projects for over a decade. With ownership and input on innovative and challenging projects, as well as ongoing support engagements, you'll have the chance to make a real impact. We believe in balanced and diverse workloads through dedicated resource management, and our supportive Production structure ensures autonomy while maintaining established PM processes.
Benefits:
Remote - 100% work from home
Competitive pay
Opportunity to work and grow at an award-winning digital agency
A look at your scope:
Manage the direct reports of junior project managers, oversee project resourcing and professional development, and ensure their well-being.
Collaborate closely with group leaders to proactively address and manage concerns related to team members and/or projects within your pod.
Act as the day-to-day Project Manager for 4-5 active projects; exhibiting an expert level ownership over all project scopes/plans, client meetings, written status updates, demos, risk management, and iterative scope/expectation management. Successfully created and executed project plans to deliver fixed price, retainer, and T&M projects within expected timelines and budgets.
Ensure superior quality deliverables by collaboratively engaging cross-discipline leadership, and enforcing rigorous QA processes and standards to provide end-to-end delivery and client satisfaction.
Lead discovery engagements that expertly define cross-discipline project requirements and demonstrate an expert understanding of underlying client business goals and objectives. Consistently identify strategic opportunities to engage with the BSA Sales team and collaborate toward building strong, long-term client relationships.
What You'll Bring:
You are the driving force behind your cross-discipline pod of teammates. With your experience in managing a team, leading collaborative team meetings, and fostering a positive and engaged team culture, you inspire those around you to strive for excellence.
You have experience delivering full-scope, CMS-based web projects for enterprise clients, ideally in an agency environment, and with a practical understanding of the WordPress platform.
You have a deep passion for challenges, be it a complex project or a demanding client, and you always strive to deliver strategic solutions that exceed expectations.
You possess superior project awareness at all times; proactively tracking project budget and scope, identifying risks and mitigation paths, and delivering thoughtful, routine, comprehensive client updates.
You demonstrate a senior-level consultative, client-focused approach that emanates expertise, professionalism, and transparency.
You have excellent verbal and written English communication skills, both internally and externally. You are comfortable engaging and working with members of leadership to resolve conflicts and/or risks.
Qualifications:
5+ years of project management experience in web design and development
Leadership ability to effectively prepare, meet, present, and manage client calls
Proficiency with WordPress
Previous experience working at a digital agency or consulting firm
Experience using PM software such as Jira
Confidence in driving all aspects of the project's process to keep the team focused and clients reassured
Technical writing skills for documentation
1+ years of fully remote PM experience
$63k-119k yearly est. Auto-Apply 60d+ ago
Funding Supervisor - South Region
National Seating & Mobility 4.5
Remote job
:
At all levels, working at National Seating & Mobility provides the opportunity to directly impact our client's lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client. We focus on abilities by leveraging technology and creating mobility solutions that are as unique as our client's needs.
Working at National Seating & Mobility is an opportunity to build a meaningful career, while leaving a lasting impact on the lives of those we serve. Located in more than 40 states, we strive for diversity and offer an array of benefits including 401k, company paid Long Term Disability, and tuition reimbursement.
Duties and Responsibilities / Essential Functions:
1. Manages transaction cycle time (TCT) from Ready to Process to Funding Approval, making certain that all necessary steps are taken in the appropriate order ensuring timeliness of process and quality of funding approval.
2. Coordinates and manages the hiring, training, mentoring, performance, continuous education, and career development of the Funding Specialist Team.
3. Develops and maintains training materials, guides and progress reporting.
4. Management and career development of the Funding Specialists and Lead Funding Specialists that results in self-sufficient performance management.5. Manages Funding Specialists; monitoring productivity, quality, and compassion.
6. Ensures productivity of Funding Specialist assignments and directs work order caseloads, shifting responsibilities when necessary.
7. Coordinates temporary coverage to ensure all orders are worked timely with a high level of quality and compassion.
8. Coordinates and shares Key Performance Indicators with direct report team and stakeholders on a regular basis.
9. Calculates and requests bonus payment for direct report team on a monthly basis.
10. Manages the credit exception process to expedited delivery when appropriate and directed.
11. Responsible for employee and client conflict resolution. If resolution cannot be achieved, passes issue to appropriate level of authority.
12. Responsible for payroll/administrative function for all direct reports.
13. Responsible for personal continuing education related to job duties; i.e.: NSM's current and/or new policies and procedures, completing any courses on NSM University, and research of payer issues and updates related to his or her territory.
14. Must meet minimum productivity and quality standards.
15. Performs any related job duties assigned by the Division Funding Director. Carries out all position expectations in a professional manner and with minimal supervision.
16. Must maintain regular and predictable attendance.
Work Environment:
This position primarily operates in a work from home environment. The work from home policy and requirements must be adhered to. Occasionally, this job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms.
Required Education, Experience & Competencies:
• 5 years of experience in Complex Rehab Technology Funding operations
• 2 years of experience managing a minimum of 10 direct reports
• Proficient in Microsoft Excel, Word, and Outlook
• Ability to review, analyze and interpret general business reports, technical procedures, work instructions and governmental regulations
$48k-76k yearly est. 11d ago
Supervisor Billing Services - SLTC
Matrixcare 4.2
Remote job
Supervisor - SNF & LTC
We are looking to hire an experienced Revenue Cycle person to serve our Sr. Living and Skilled Nursing customers. We are seeking a high caliber individual interested in pursuing a rewarding career with a dynamic software company. The Consultant is responsible for providing quality Revenue Cycle assistance to MatrixCare customers to support their operations while growing the partnership. This consultant must exercise accountability and professionalism in maintaining the high level of service our customers deserve. This role reports to the Manager of Billing Operations.
Responsibilities:
• The Lead is responsible for staff performing Revenue Cycle activities to ensure a consistent and positive customer experience.
• Primary responsibility will be to establish, enhance and ensure adherence to industry best practices and Key Performance Indicators (KPI's) Sr. Living and Skilled Nursing revenue cycle management. These KPI's include but are not limited to A/R % by age, bad debt, denied claims, and payment processing.
• This position is responsible for overall management of Team Leads and A/R Managers; this includes payroll, process management and improvement, HR related functions, and capacity planning.
• This role manages supporting tools for day-to-day operations including, but not limited to clearinghouses, receipts reporting for invoicing (Smartsheet), etc.
• This role will support implementation activities and responsible for onboarding new clients to RCM services.
• This position supports all performance management functions in supporting managers and other supervisors.
• If applicable, the RCM consultant will assist with the customer experience as it relates to service questions, system access and process development.
• This role will support staff using the department's operational policies, guidelines and code of ethical standards which include respect, diversity, and integrity.
Qualifications:
• Minimum of three years of progressive Sr. Living and Skilled Nursing revenue cycle process.
• Bachelor's degree in business administration, healthcare management, healthcare administration or related field preferred.
• Must have the capacity to relate to people in a manner to win confidence and establish rapport.
• An exceptional attention to detail and strong detail orientation is required.
• Demonstrated knowledge of Sr Living & Skilled Nursing, with expertise in the area of revenue cycle management.
• Consistent demonstration of commitment to quality, customer focus, productivity, and process improvement.
• Exceptional interpersonal skills, proven success in complex and ambiguous environments.
• Prior experience working with Medicare rules, regulations, billing codes (preferred)
• Familiar with EMR and Clearinghouse functionality - MatrixCare and Change HealthCare / Inovalon preferred.
• Ability to work independent, must be organized and able to multitask.
• Strong written and verbal communication skills
• Maintain a professional demeanor, courteous and flexible at all times.
• Embraces change and can thrive in such an environment.
• Willingness and ability to work effectively with members of other departments.
We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.
Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills.
At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $77,000 - $96,000
For remote positions located outside of the US, pay will be determined based the candidate's geographic work location, relevant qualifications, work experience, and skills.
Joining us is more than saying “yes” to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
$77k-96k yearly Auto-Apply 35d ago
Intact Family Services Supervisor
Christian Social Service of Illino
Remote job
Full-time Description
At Caritas we believe every life deserves LOVE! If you agree, then please consider joining our team!! Caritas Family Solutions is seeking a dependable leader with good communication skills to serve as our Intact Family Services Supervisor. This position includes flexible hours, frequent opportunities for telework, top compensation, and AMAZING team support. Most importantly, you'll have the opportunity to lead a team that truly makes a positive difference in the lives of children and families! If you're ready to make an impact, please apply today!!!
At Caritas, we know we're competing with other employers for your services, and we want to win! It is our goal to offer competitive compensation and affordable benefits to all eligible employees. Caritas currently offers the following benefits to full-time employees:
· 403 B Retirement Plan (5% Employer Match)
· Generous Paid Time Off
· Health, Dental and Vision Insurance Coverage
· 12 Employer Paid State & Federal Holidays
· Telehealth Services
· Employer Paid Life Insurance
· Health Saving Account
· Employer Paid Short- & Long-Term Disability
· Tuition Assistance Program
·
Real
Work/Life Balance
Hours worked (typical): 40
Remote Work: Allowed (work arrangement can change depending on performance and/or needs of Caritas).
Job Tasks Typically: Unstructured - worker will be allowed to determine/plan the order of tasks, priorities, and goals.
Description of Typical Work Schedule: 40-hour workweek, Schedule varies as they may be required to work evenings and weekends to attend meetings or to be on call in case of emergencies. May also be required to work extended hours to complete paperwork or to meet deadlines. (Hours set based on necessity of department or office.)
PURPOSE: The Intact Family Services Supervisor directly supervises and supports the Intact Family Services Case Managers. This position ensures case management services are being provided to the highest standard within agency, state, and federal guidelines.
REPORTING STRUCTURE: Refer to the updated organizational chart for reporting structure and responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Supervises Intact Family Services Case Managers by developing internal monitoring, weekly supervision, and evaluation processes.
Ensures effective and consistent communication occurs between the Intact Family Services Case Managers and all parties of the case and identified stakeholders, including medical, educational and mental health providers.
Ensures Intact Family Services Case Managers conduct visits with children, parents and/or caregivers that include the on-going assessment of child safety, permanency and well-being.
Ensures Intact Family Services Case Managers meet the requirements and service standards when facilitating delivery of services in collaboration with families and youth that adhere to agency, state, and federal policies/procedures
Performs supervisory responsibilities in accordance with state and federal laws, Department of Children and Families Administrative Codes and Operating Procedures, funding source policies and internal policies on child abuse, abandonment, and neglect within required timeframes.
Requirements
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE REQUIRED/PREFERRED
Degree/Field Required: Master's Degree in Social Work or a closely related Human Services field (Related fields will be considered.)
Degree/Field Preferred: N/A (Related fields will be considered.)
Additional Fields of Knowledge Important for the Role: Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins. Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance. .
Experience Required: Minimum 2 years of experience in working with children and/or families (For positions that manage staff, the years specified need to be progressive years of management experience. For all positions, the years required can be interchanged with equivalent experience from an advanced degree related to this job and/or with other relevant experience verified by applicant/incumbent).
Licenses/Certifications Required: Illinois Child Welfare Employee License
Licenses/Certifications Preferred: N/A
SKILLS REQUIRED
Manager-specific: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
Basic: Active Learning - Understand the implications of new information for both current and future problem-solving and decision-making. Active Listening - Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Critical Thinking - Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Learning Strategies - Select and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. Mathematics - Use mathematics to solve problems. Monitoring - Monitor/Assess performance of yourself, other individuals, or organizations to make improvements or take corrective action. Reading Comprehension - Understand written sentences and paragraphs in work-related documents. Speaking - Talk to others to convey information effectively. Writing - Communicate effectively in writing as appropriate for the needs of the audience. Language - Able to read and write in English.
Social: Coordination - Adjust actions in relation to others' actions. Instructing - Teach others how to do something. Negotiation - Bring others together and trying to reconcile differences. Persuasion - Persuade others to change their minds or behavior. Service Orientation - Look for ways to help people. Social Perceptiveness - Be aware of others' reactions and understanding why they react as they do.
Problem Solving/Decision-making: Complex Problem Solving - Identify complex problems and review related information to develop and evaluate options and implement solutions. Time pressure decision-making - Make decisions without much analysis or time to consider alternatives. Time pressure planning - Plan and be responsible for regularly meeting strict deadlines. Judgment and Decision Making - Consider the relative costs and benefits of potential actions to choose the most appropriate one ensuring that decisions made have an impact on others, the image/reputation of Caritas, and/or the financial resources. Systems Analysis - Determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Systems Evaluation - Identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Resource Management: Management of Financial Resources - Determine how money will be spent to get the work done, and accounting for these expenditures. Management of Material Resources - Obtain and see to the appropriate use of equipment, facilities, and materials needed to do certain work. Management of Personnel Resources - Motivate, develop, and direct people as they work, identifying the best people for the job. Personal Time Management - Manage one's own time and the time of others. Direct Report's Time Management - Manage the time of others.
Technical: N/A
Trauma-informed: Must display a willingness to adopt trauma informed interventions, principles, and practices as well as commitment to ongoing development of their capacity for application of trauma informed care. Realizes the prevalence of trauma among persons served by Caritas and the general population. Recognizes how trauma affects everyone involved-including clients, their families, staff, and community; and impacts behaviors. Responds to trauma by actively implementing the guiding principles of trauma informed care into their daily practice. Resists re-traumatization of persons served and staff providing services, by creating safe, welcoming, and supportive environments.
Proficient Computer Skills In: Excel, Outlook, Word, Database Management Software
Expert Computer Skills In: Excel, Outlook, Word, Database Management Software
MENTAL EFFORT/COGNITIVE ABILITIES REQUIRED: Concentration/intensity - Focus on higher order mental functions at average to high intensity when performing the majority of job tasks. Have limited opportunities for breaks. Deductive Reasoning - Apply general rules to specific problems to produce answers that make sense. Fluency of Ideas - Come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). Inductive Reasoning - Combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Information Ordering - Arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Mathematical Reasoning - Choose the right mathematical methods or formulas to solve a problem. Memory - Remember information such as words, numbers, pictures, and procedures. Performance of job tasks rely on memorization of tasks or sequences of events. Consider amount and type of information. Number Facility - Add, subtract, multiply, or divide quickly and correctly. Oral Comprehension - Listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - Communicate information and ideas in speaking so others will understand. Perceptual Speed - Quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. Problem Sensitivity - Tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem. Selective Attention - Concentrate on a task over a period of time without being distracted. Speed of Closure - Quickly make sense of, combine, and organize information into meaningful patterns. Written Comprehension - Read and understand information and ideas presented in writing. Written Expression - Communicate information and ideas in writing so others will understand.
PHYSICAL REQUIREMENTS: Light work. Exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
PHYSICAL ACTIVITIES REQUIRED: Reaching - Extend hand(s) and arm(s) in any direction. Fingering/Grasping - Pick, pinch, type or otherwise work, primarily with fingers rather than with the whole hand as in handling. Applying pressure to an object with the fingers and palm. Feeling - Perceive attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Standing - Particularly for sustained periods of time. Walking - Move about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Sitting - Particularly for sustained periods of time. Speech Clarity/Talking - Express or exchange ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Includes the ability to understand the speech of another person. Hearing - Perceive the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Repetitive motion - Substantial movements (motions) of the wrists, hands, and/or fingers. Coordination, including eye/hand, hand/feet.
VISUAL ACUITY: The worker is required to have close visual acuity to perform an activity such as: analyzing data; transcribing; viewing a computer terminal; extensive reading; visual inspections; inspect machines.
WORK CONTEXT/ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is based primarily in an office environment.
Subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes.Subject to an environment working in a vehicle.
Other PPE Required: N/A
VEHICLE RELATED REQUIREMENTS:
Access to reliable transportation to get to/from work: Required.
Access to a reliable automobile: Required.
Must provide proof of auto liability insurance (and continue to while working in this position): Required.
Must possess a valid driver's license: Required.
Additional license requirements that are necessary: N/A
Additional considerations for this position: N/A
Please Be Advised:
Research tells us that some candidates, especially women and people of color, may hesitate to apply unless they meet every listed qualification. If this sounds like you, we still encourage you to apply! We're committed to building a team with diverse skills, experiences, and perspectives-and you might be exactly who we're looking for.
Drug Free Workplace:
Caritas Family Solutions is dedicated to maintaining a safe, healthy, and productive environment for our clients and employees. As part of this, a strict drug-free workplace policy is maintained.
Salary Description $66,976.00 Annual Salary
$67k yearly 30d ago
Supervisor - Payroll Services
Wise Consulting Careers
Remote job
Are you an experienced payroll professional with proven success managing full-cycle payroll services? We are excited to meet the next dynamic member of our lively and high performing Payroll Services team. As a member of this team, you willâ¯be an expert resource, with senior level knowledge in payroll management and systems. This role provides leadership and guidance to our Client Payroll Specialists so they can be successful.â¯â¯If you have excellent leadership, communication, and payroll problem solving skills, and you love the idea of working in a team-oriented and collaborative environment (remotely) we'd love to get to know you better.
Primary Requirements
6+ years of Payroll and Payroll Management with success in leading and mentoring a team
Leads a team of Client Payroll Specialists to support their development, troubleshoot, and prioritize work
Provides Systems and Skills training to Client Payroll Specialists
Coach and mentor fellow teammates, leading and encouraging knowledge share within the practice and company
Serves as the first point of escalation for internal employees as well as clients
Supports Management with resourcing, utilization, invoicing, and profitability targets
Full cycle, multi-state payroll experience
Year-end and tax reconciliation expertise
A deep understanding of payroll and compliance, as well as payroll tax laws
Outstanding verbal and written communication skills, and an ability to engage clients effectively
Successful management of multiple projects
Experience using UKG Pro (formerly known as UltiPro) or Ceridian Dayforce systems
Comfortable with remote work
Canadian payroll experience preferred
Ideal candidates will have FPC or CPP, but we will consider if willing to certify
A bachelor's degree or equivalent experience
About Wise
Wise Consulting Associates is a firm specializing in human capital management technology. With an established reputation for providing high-quality human resource and payroll technology support services, Wise has a history of hiring high performers and encouraging continuous learning, teamwork, trust, and open communication. Our team is comprised of fun and flexible people who have high standards and are not afraid to think outside of the box.
Wise is proud to be an equal opportunity workplace and values diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, disability, genetic information, or other basis protected by appropriate law. Wise makes hiring decisions based solely on qualifications, merit, and business needs.
Compensation Range
For cash compensation, we set standard ranges for all US-based roles based on multiple factors, including, but not limited to, function, level, and geographic location. These ranges are benchmarked against similar companies. To ensure compliance with local legislation and greater transparency for candidates, we share salary ranges on all job postings regardless of geographic location. Final offer amounts are determined by many factors and may vary from the amounts listed above. Range: $60,000-$90,000
$60k-90k yearly 60d+ ago
Enterprise Supervisor Authorization Services
Wvumedicine
Remote job
Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. The Supervisor of Authorization Services will oversee the authorization department. Will provide leadership and guidance to processes that will ensure the department is efficiently meeting the needs of the departments we support.
MINIMUM QUALIFICATIONS:
EDUCATION, EXPERIENCE, CERTIFICATION, AND/OR LICENSURE:
1. High school diploma or equivalent and five (5) years of experience in a healthcare revenue cycle setting
OR
Associates degree in Healthcare, Finance, Business Administration, or related field and three (3) years of experience in a healthcare revenue cycle setting.
PREFERRED QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
1. Bachelor's degree.
EXPERIENCE:
1. Two years of healthcare authorization experience.
CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.
1. Monitors staffing needs of the authorization team to ensure coverage is in place for referrals.
2. Provides leadership of high dollar services that would include analyzing the medical record for medical necessity and provide authorizations. Acts as point of contact for assigned services that will interact with the clinical leaders in the department
3. Researches each request including reviewing medical policy to ensure each requests are processed with minimum delay and risk of denial.
4. Reviews staff productivity measures to look for trends and determines training needs that positively impacts efficiencies.
5. Provides prompt follow up with the Payor to ensure current authorization and accurate payment for the patient's stay/treatment.
6. Participates in payor calls to provide trends with insurance carriers to make global improvements.
7. Utilizes de-escalation skills during clinic concerns arise with providers and staff.
8. Proactively communicates to staff any changes in payor information and follows up with payor to ensure services are authorized. Documents all changes and all payor information (i.e. DOS, Service (CPT/HCPC codes), LOC, Reference #, Authorization #, contact and phone number, and website used) appropriately.
9. Is trained on staff job functions and is able to help during peak volumes and also provide analysis to determine process improvements.
10. Attends relevant meetings with internal and external customer, and provides good customer service
11. Analyzes retrospective denials and how to make process improvements with the staff
12. Works closely with the clinic, financial services, financial counseling, and pre-service departments to support collaborative goals.
13. Monitors daily work assignments and makes changes to ensure good quality
14. Monitors work queues and assignments to ensure they are resolved timely
15. Reviews staff quality measures to look for trends and determines training needs that positively impacts efficiencies
16. Interview and screen potential employees and make recommendations to department manager or Director to aid in filling vacant positions
17. Provides coaching and counseling to staff based upon performance management principals
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Must be able to sit for extended periods of time
2. Must have reading and comprehension ability
3. Must be able to read and write legible in English
4. Visual acuity must be within normal range
5. Must be able to communicate effectively
6 Must have manual dexterity to operate keyboards, fax machines, telephones and other business equipment
WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Office type environment
SKILLS AND ABILITIES:
1. Excellent oral and written communication skills
2. Excellent customer service and telephone etiquette
3. Must demonstrate the ability to use tact and diplomacy in dealing with others
4. Knowledge of ICD9/CPT Coding or Medical Terminology.
5. Knowledge of third party reimbursement.
Additional Job Description:
Scheduled Weekly Hours:
40
Shift:
Exempt/Non-Exempt:
United States of America (Exempt)
Company:
SYSTEM West Virginia University Health System
Cost Center:
536 SYSTEM Hospital Authorization Unit
$42k-65k yearly est. Auto-Apply 22d ago
Custodial Services Supervisor - FBH1
Gesher Human Services 3.8
Remote job
DEPARTMENT: Janitorial Services
SUPERVISOR: Director, Contracts
Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher's workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community.
GENERAL
To ensure general cleanliness of assigned sites, to complete all inspection forms in a timely manner, and assist site manager with day-to-day operations.
QUALIFICATIONS
High school diploma or G.E.D required.
Two years of experience as successful documented work history, performing custodial services required.
Demonstrated experience in the performance of custodial procedures, inventory control, quality control, knowledge and use of janitorial chemicals and equipment.
Ability to work with handicapped population. Experience in working with multiple crews of custodial workers preferred.
Interpersonal skills sufficient to communicate with participants, staff and public. Composition skills sufficient to prepare required reports.
Driving record must meet safe driving standards as established by Agency insurance carrier. Valid Michigan driver's license.
Work involves ability to work evening and flexible hours.
Work involves the ability to pass government security clearance.
Work involves the ability to push and lift equipment, office furniture and accessories weighing up to 50 pounds.
DUTIES AND RESPONSIBILITIES
Supervise Janitor 1 workers and Day Porter in performance of custodial services as outlined in Performance Work Statement.
Instruct Janitor 1 and Day Porter in proper custodial procedures by demonstration and modeling.
Prepare and maintain accurate records as required (administrative, direct labor, and quality control).
Assign custodial tasks and schedules to all direct labor personnel to accomplish all required contract work.
Responsible for maintaining quality of custodial services performed.
Maintain orderly, clean and safe work areas.
Oversee set-up of janitorial carts and equipment to facilitate timely custodial schedule.
Maintain inventory as required.
Provide feedback of daily custodial services to Site Manager or designee.
Meet with Navigators to discuss personnel progress and performance.
Use modeling and positive reinforcement for appropriate behaviors in interactions with personnel.
Drive Agency van or vehicles as required.
Carry out other related duties and/or special assignments as assigned by the Contracting Officer or his representative.
WORKING CONDITIONS
Environmental conditions:
Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
Ability to work in a confined area.
Ability to sit at a computer terminal for an extended period.
Physical requirements:
While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, kneel to install computer equipment.
Specific vision abilities required by this job include close vision requirements due to computer work.
Light to moderate lifting in required.
Accommodation(s):
As appropriate and fiscally reasonable.
NON-EXEMPT
This position is non-exempt and eligible for overtime pay in accordance with the Federal Fair Labor Standards Act
The above is for general informational purposes only and is not intended to be all inclusive or limiting as to specific duties. The Agency reserves the right to modify, interpret, or apply this in any way the Agency desires and in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying the position. The described job requirements are subject to change to reasonably accommodate qualified individuals with a disability.
This job description is not an employment contract, implied or otherwise and any employment relationship remains “at-will.”
Gesher is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other applicable characteristics protected by law.
$40k-63k yearly est. Auto-Apply 60d+ ago
Utility Service Supervisor
Eis Group Usa 4.8
Remote job
We are seeking an experienced and highly organized Utility Service Supervisor to oversee and coordinate utility service operations in a remote capacity. The successful candidate will be responsible for supervising service teams, ensuring compliance with utility regulations, managing service performance, and supporting efficient delivery of utility-related services to customers and stakeholders.
This position is strictly limited to candidates who currently reside in the United States and are legally authorized to work in the U.S. Applications from individuals residing outside the United States will not be considered.
Key Responsibilities:
Supervise and coordinate daily utility service operations, including service requests, maintenance activities, and customer support
Monitor service performance, response times, and compliance with operational standards
Provide leadership, guidance, and performance management to utility service personnel
Coordinate with field crews, contractors, and internal departments to resolve service issues
Ensure adherence to federal, state, and local utility regulations and safety standards
Review service reports, analyze trends, and recommend operational improvements
Support emergency response coordination and outage management activities
Maintain accurate operational documentation and service records
Required Qualifications:
Bachelors degree in Engineering, Public Administration, Business Management, or a related field (or equivalent experience)
Minimum of 5-7 years of experience in utility operations, field services, or infrastructure management
Prior supervisory or leadership experience
Strong knowledge of utility service operations (electric, water, gas, or telecommunications)
Excellent organizational, problem-solving, and communication skills
Ability to effectively supervise teams in a remote or distributed work environment
Preferred Qualifications:
Experience with regulated utility environments
Knowledge of outage management systems, work order management systems, or SCADA platforms
Relevant industry certifications
Compensation:
Annual Salary Range: $90,000 - $120,000 USD, based on experience, qualifications, and geographic location
Benefits:
Comprehensive medical, dental, and vision insurance
401(k) retirement plan with employer matching
Paid time off, sick leave, and company holidays
Life, short-term, and long-term disability insurance
Professional development and leadership training opportunities
Flexible remote work arrangements
Employee assistance and wellness programs
Work Authorization & Residency Requirement:
Must be legally authorized to work in the United States
Must currently reside within the United States
Applications from candidates residing outside the U.S. will be automatically rejected
$35k-50k yearly est. 2d ago
Supervisor, Transfer Center
Cottonwood Springs
Remote job
Transfer Nurse (RN), Transfer Center Job Type: Full-time | Nights (7a-7p)
Who We Are:
Access Point is a leading provider of healthcare-focused call center and telehealth solutions and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters. As we work to support physicians, health systems, ACOs, FQHCs, municipalities and healthcare technology firms, our goal is to put the patient at the center of care and deliver exceptional service and value. We interact with more than two million patients annually, and our unique combination of both clinical and non-clinical services allows us to deliver the right resource at the right time to improve the patient's medical journey and experience. Access Point's offerings are available nationwide to help improve the health and well-being of the populations we serve.
People are our passion and purpose.
Where We Are:
Why Choose Us:
Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
Competitive Paid Time Off
Employee Assistance Program - mental, physical, and financial wellness assistance
Tuition Reimbursement/Assistance for qualified applicants
Advancement opportunities with responsive, supportive leadership
Continuing education opportunities
And much more…
Position Summary:
The Telephonic - Access Point Behavior Health Transfer Center Supervisor- Nurse (RN/LPN) is responsible for Access Point Behavior Health Transfer Center team members ensuring they are providing the highest level of customer service to callers. The Supervisor will use the appropriate procedures, tools, and resources to assist with call volume or managing inbound cases. The Supervisor will use the appro-priate procedures, tools, and equipment to support, training, and coach the staff as needed. Telephonic - Access Point Behavior Health Transfer Center Supervisor- Nurse (RN/LPN) plays a major part in acting as a liaison between internal and external customers by providing best customer service and advocate patient centric care by assisting with timely transfers.
ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.
• Oversee all aspects of department activities on daily basis by giving direction to Team leads and be the liaison between leadership and frontline staff advocating for consistency and standardization of the processes.
• Provide ongoing efficient communication to the staff by being an extension of the Manager.
• Stays up to date with all departmental procedures, protocols, and communications to ensure ad-herence of appropriate process for final referral resolution.
• Motivate and encourage agents through positive communication and feedback.
• Monitor department performance objectives, meet standards, and ensure customer satisfaction goals are met.
• Trains and educates transfer center staff on standard protocols and customer service best practice.
• Collaborate and monitor while working with education team to prepare and deliver new and ongoing training for staff using the most up-to-date information.
• Act as a resource for all team members including: Clerks, Coordinators (RN, LPN, Paramedic, EMTs, Social workers, and Non- Clinical).
• Monitor queue(s)and track inbound/outbound calls. Keep staff aware of inbound/outbound calls, calls waiting, abandonment rate, etc. through the shift. Provide coverage as needed by holding self and staff accountable in their roles.
• Collaborate with Work Force Management by managing productivity goals set by the department by holding staff accountable during their shifts with the breaks, meal breaks etc.
• Responsible for resolving problems and complaints in real time. Assist with escalated calls as needed.
• Hold staff accountable with the ongoing education being offered and delivered with most up-to-date information.
• Identify frequently encountered problems/questions/solutions and work with appropriate person-nel to provide best service.
• Meets with staff on bi-weekly/monthly basis to provide ongoing feedback focusing on KPI and overall performance goals for department and individuals.
• Assist Manager/ Director with employee annual performance review by giving consistent feed-back about individual staff.
• Work to consistently have tools and aides for employees that are accessible, accurate and cur-rent to ensure that Access Point Behavior Health Transfer Center staff receive the appropriate support and training to apply the best skills and knowledge on the job.
• Continually enhance knowledge and awareness of industry standards, trends, and best practices to strengthen organizational knowledge and the Access Point Behavior Health Transfer Center.
• Create and maintain files on each designated employee as they relate to attendance, production, and reviews.
• Assist manager/director by conducting candidate interviews, offering input into the hiring deci-sion.
• Maintain departments policies and procedures, reviewing and updating as needed.
• Actively participate in special projects as needed and be change agent for new processes and tools to the team.
• Continuously monitor department processes and recommend to management new and innovative ideas for service improvement.
• Competent in the application of Medical Necessity criteria.
• Educates nurses, physicians, and ancillary staff in level of care and admission/transfer issues/ opportunities.
• Through effective and professional communication, acts as a liaison between and with physi-cians, patient / family, hospital staff and patient care areas, outside agencies to promote effi-cient patient flow.
• Demonstrates knowledge of regulatory requirements, EMTALA, Lifepoint Health Ethics and Compliance policies and quality initiatives. Monitors team-compliance and implements process changes to ensure compliance to such regulations and quality initiatives as they relate to the provision of Access Point Behavior Health Transfer Center.
• Tracks and trends barriers to patient flow, makes recommendations and develops action plans to improve processes and systems.
• Engages in departmental “team” approach to ensure all elements are communicated (both written and verbal) to facilitate patient transfer and/or throughput.
• Adheres to established protocol, procedure, and standard of care, escalates issues through the established Chain of Command in a timely manner.
• Must be able to multitask by attentively listen and simultaneously type 38-40 wpm.
• Must meet Internet speed requirements: Upload 50 or more; Download 100 or more.
• Must have clear understanding about the Access Point Behavior Health Transfer Center Key per-formance indicators and be a part of the Access Point Vision to reach the goals.
• Telephonic - Access Point Behavior Health Transfer Center Supervisor- Nurse (RN/LPN) will consistently work in rapid change environment.
ADDITIONAL INFORMATION:
• Reports to: Access Point Behavior Heath Transfer Center Manager
and / or Director
• Nature of Supervision Received: Minimal; individual proceeds on his / her own, in com-pliance with policies, procedures and practicing as prescribed by immediate supervisor.
• Positions Supervised: Access Point Behavior Health team members
• Interactions with: External and Internal Customers
KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.
Education: Graduate of an accredited school/college; Bachelor's degree preferred.
Experience:
• Three years of related clinical experience in an acute care setting (ED or Critical Care Preferred); Behavior Health experience is preferred
• Demonstrated skills in problem solving, analytical and critical thinking, prioritization, negotia-tion, conflict resolution, proactive decision making.
• Ability to establish and maintain collaborative and effective working relationships.
• Ability to communicate effectively in oral, written, and electronic formats.
Required License/Registration/Certification:
• Current Nurse (RN/LPN/LVN) licensure in State of Residence. Required Compact License
• Must maintain current nursing licensure by completing applications for renewal in a timely manner and by complying with all requirements for continuing education. No nurse will be scheduled to work any shift if their nursing license has expired. It is the nurse's responsibility to ensure that the Manager of the Access Point Behavior Health Transfer Center Operations is notified immediately if their license status changes. Failure to comply with this requirement will result in termination of employment.
• Maintain current nursing skills and knowledge base by attendance at workshops and seminars, completion of mandatory continuing education, reading of professional journals, publications, and participation in professional organizations.
SKILLS AND ABILITIES:
Statistical Mathematical Skills -- Ability to work with mathematical and algebraic concepts such as prob-ability, statistical inference, and forecasting. Ability to apply and analyze concepts such as fractions, percentages, ratios, and proportions to practical situations.
Moderate Computer Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives.
Complex Communication -- Frequently communicates complex information and interacts with manage-ment. Can present, resolve, and address delicate situations. Can motive and persuade others.
Varied Business Problems --Problems are varied and complex, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, general precedent, and practices.
Department Specific -- Decisions impact the management and operations within a department. May con-tribute to business, and operational decisions that affect the department.
Functional Independent Judgement -- Provides and sets goals and priorities for functional area. May make recommendations for department policies, practices, and programs. Makes decisions for and/or resolves problems for others.
Project Planning/Organization -- Handle multiple projects simultaneously including task delegation, pro-ject oversight, and resource allocation.
PHYSICAL AND MENTAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit for ex-tended periods of time; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch, or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Repetitive motion of upper body re-quired for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:
Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.
Noise level in the work environment is typical for an office and/or hospital environment.
No travel required.
EEOC Statement
“Life Point is an Equal Opportunity Employer. Life Point is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”
$32k-47k yearly est. Auto-Apply 60d+ ago
Site Services Supervisor
Wesdome Gold Mines 4.2
Remote job
Eagle River Mine, Near Wawa, ON (Mine Site) Company Information Wesdome is a Canadian-focused gold producer with two high-grade underground assets, the Eagle River mine in Ontario and the Kiena mine in Québec. The Company's primary goal is to responsibly leverage its operating platform and high-quality brownfield and greenfield exploration pipeline to build a growing value-driven gold producer.
The Eagle River Mine site has a tight-knit team where everyone knows each other and there is a strong sense of camaraderie and mutual support. It is a hands-on, fast paced environment where work feels impactful and you can see the results of your contributions quickly. There are many long-tenured employees and a lot of site pride.
The mine is located a short drive from Wawa, deep in the forest where it is scenic and quiet. It is a real 'boots on the ground' setting. Team members reside in a camp environment and typically work on rotations, depending on the position. The camp offers excellent food, a sauna/gym, recreational room and the opportunity to stay connected with family and friends.
See below for a summary of Wesdome's comprehensive and competitive total compensation package.
About the Opportunity
Wesdome Gold Mines is seeking a driven and safety-focused Site Services Supervisor to join our team at the Eagle River Mine. In this key leadership role, you will oversee Site Services and Ore Haulage operations, ensuring safe, efficient, and well-coordinated day-to-day activities in a remote mining environment.
About YOU - You Belong Here!
You are a hands-on leader with a strong commitment to safety, teamwork, and operational excellence. With several years of experience in site services, haulage, road maintenance, or a related field, you bring the confidence and judgment needed to supervise crews, coordinate contractors, and resolve issues effectively. You communicate clearly, handle competing priorities well, and thrive in a fast-paced, remote work environment.
Position Responsibilities, Accountabilities and Job Duties
* Maintain safe working conditions.
* Be a leader in the field (Lead and control activities of Site Services and Ore Haulage personnel including training, coaching and development).
* Supervise the Site Services and Ore Haulage Personnel, delegate tasks and assist to ensure day-to-day operations are running efficiently.
* Overseeing Work Planning and Execution of Site Services, Ore Haulage and Road Maintenance Personnel.
* Data entry and analysis of DWR information.
* Deal with employee and customer concerns .
* Ensure H&S policies and procedures are communicated, applied and enforced.
* Maintain the confidentiality of all Corporation information.
* Participate in accident/incident investigations.
* Sourcing and coordination of specialty service contractors.
* Participation in safety, planning and coordination meetings.
* Purchase approvals per the role allowances.
* Perform other duties as assigned and required.
Qualifications and Experience
* Minimum 5 years of experience in related field.
* Minimum 3 years of experience in a supervisory role.
* Experience working with SAP is preferred.
* Excellent interpersonal and communication skills, both written and verbal.
* Must be able to work independently and within a team structure in a fast-paced environment.
* Proficiency in Microsoft Office.
* Valid driver's licence. (DZ is Beneficial)
Working Conditions / Schedule
Location: Eagle River Mine near Wawa, ON
Shift / Hours of Work: 12-hour shifts
Schedule / Rotation: 7/7
Type of Hire: Permanent, Full-Time
Existing vacancy: Yes
Travel: Must be able to travel to/from the mine site
Other Information:
To learn more and for additional details about "Why Work with Us" and "Life at Wesdome", please visit *************** > People and Careers.
About our Total Compensation Package
Our total compensation package is more than just a great salary. We have established a comprehensive program that takes care of both you and your family that includes:
Comprehensive Compensation and Benefits Package includes:
* Market competitive base pay / salary, commensurate with experience and qualifications
* Annual performance-based bonus opportunity
* Access to comprehensive extended health and dental coverage for employee and eligible dependents beginning on day 1 of employment (short-term disability coverage begins after 3 months)
* Healthcare spending account
* Wellness benefit as an annual incentive
* RRSP matching
* Training, development and education supports
* Travel allowances
PLUS…
* Programs to support the long-term well being of our team members (i.e. Employee Assistance Program)
* Mental Health Awareness Month
* Family Day & Annual Holiday events
* Local community partnerships
Apply Online at Wesdome.com > People & Careers > Join our Team
Wesdome prides itself on being an equal-opportunity employer committed to responsible mining practices and building a diverse and inclusive workforce. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or Aboriginal status.
We wish to thank all applicants for their interest and effort in applying for the position. However, only candidates selected for interviews will be contacted.
Wesdome uses artificial intelligence (AI) supported technology as part of its recruitment, screening and evaluation processes that are performed by real people.
Wesdome is committed to accessibility for people with disabilities. We will work with applicants requesting accommodation at any stage of the recruitment and selection process. If you require accommodations, please contact us at hr.resumes_*********************
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (the "Act"), Wesdome is committed to hosting and maintaining an accessible environment.
To be eligible for this position, you must be legally permitted to work in Canada without any additional sponsorship support from Wesdome.
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