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Become A Senior Support Engineer

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Working As A Senior Support Engineer

  • Interacting With Computers
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • $104,566

    Average Salary

What Does A Senior Support Engineer Do

Computer networks are critical parts of almost every organization. Network and computer systems administrators are responsible for the day-to-day operation of these networks. They organize, install, and support an organization’s computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems.

Duties

Network and computer systems administrators typically do the following:

  • Determine an organization’s network and computer system needs before setting one up
  • Install all network hardware and software and make needed upgrades and repairs
  • Maintain network and computer system security and ensure that all systems are operating correctly
  • Collect data in order to evaluate and optimize network or system performance
  • Add users to a network and assign and update security permissions on the network
  • Train users in the proper use of hardware and software
  • Interpret and solve problems when a user or an automated monitoring system alerts them that one exists

Administrators manage an organization’s servers and desktop and mobile equipment. They ensure that email and data storage networks work properly. They also make sure that employees’ workstations are working efficiently and stay connected to the central computer network. Some administrators manage telecommunication networks.

In some cases, administrators help network architects design and analyze network models. They also participate in decisions about buying future hardware or software to upgrade their organization’s network. Some administrators provide technical support to computer users, and they also may supervise computer support specialists who help solve users’ problems.

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How To Become A Senior Support Engineer

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.

Education

Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.

Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.

Licenses, Certifications, and Registrations

Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.

Other Experience

To gain practical experience, many network administrators participate in internship programs while in school.

Advancement

Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.

Important Qualities

Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.

Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.

Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.

Multitasking skills. Administrators may have to work on many problems and tasks at the same time.

Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.

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Senior Support Engineer jobs

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Senior Support Engineer Career Paths

Senior Support Engineer
Technical Account Manager Information Technology Consultant Senior System Administrator
Data Center Manager
9 Yearsyrs
Lead Support Engineer Systems Administrator Director Of Information
Director Information Technology Infrastructure
13 Yearsyrs
Senior Systems Engineer Information Technology Manager
Director Of Information
10 Yearsyrs
Support Manager Senior Manager Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Operations Manager Senior Consultant Information Technology Manager
Director Of Infrastructure Operations
13 Yearsyrs
Service Manager Information Technology Manager Technical Services Manager
Director Of Technology And Services
11 Yearsyrs
Senior Software Engineer Technical Consultant Network Administrator
Information Systems Manager
6 Yearsyrs
Senior Engineer Senior Systems Engineer Information Technology Manager
Information Technology Director
10 Yearsyrs
Support Manager Service Manager Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Project Manager Consultant Senior Consultant
Information Technology Manager
8 Yearsyrs
Service Manager Business Analyst Information Technology Manager
Information Technology Systems Manager
8 Yearsyrs
Operations Manager Business Analyst Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Senior Engineer Senior Software Engineer Business Analyst
Product Manager
7 Yearsyrs
Senior Software Engineer Information Technology Consultant Director Of Information
Senior Director Of Information & Technology
13 Yearsyrs
Senior Network Engineer Senior Systems Engineer Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Technical Account Manager Service Delivery Manager Infrastructure Manager
Senior Manager Infrastructure
13 Yearsyrs
Senior Systems Engineer Systems Administrator
Senior System Administrator
8 Yearsyrs
Senior Network Engineer Network Administrator Systems Engineer
Senior Systems Engineer
8 Yearsyrs
Project Manager Information Technology Project Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Average Length of Employment
Principal Engineer 4.7 years
Senior Engineer 4.3 years
Network Manager 3.9 years
Team Lead Engineer 3.4 years
Service Engineer 3.4 years
Lead Engineer 3.4 years
Systems Engineer 3.2 years
LAN Engineer 3.2 years
Engineer 3.2 years
Systems Support 3.1 years
Solutions Engineer 2.7 years
Support Lead 2.7 years
Desktop Engineer 2.6 years
Server Engineer 2.5 years
Support 2.0 years
Windows Engineer 1.8 years
NOC Engineer 1.7 years
Migration Engineer 1.1 years
Top Employers Before
Consultant 5.4%
Engineer 4.1%
Top Employers After
Consultant 7.0%
Engineer 3.8%
Manager 3.0%

Senior Support Engineer Demographics

Gender

Male

84.7%

Female

12.6%

Unknown

2.7%
Ethnicity

White

70.6%

Asian

15.2%

Hispanic or Latino

10.3%

Unknown

3.2%

Black or African American

0.7%
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Languages Spoken

Spanish

22.2%

Japanese

8.3%

Russian

8.3%

Italian

8.3%

Portuguese

5.6%

Chinese

5.6%

French

5.6%

Carrier

5.6%

German

5.6%

Swedish

2.8%

Czech

2.8%

Romanian

2.8%

Hebrew

2.8%

Greek

2.8%

Hindi

2.8%

Thai

2.8%

Korean

2.8%

Cheyenne

2.8%
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Senior Support Engineer Education

Schools

University of Phoenix

17.4%

Northeastern University

8.7%

University of Massachusetts - Lowell

6.5%

More Tech Institute

6.5%

University of Texas at Arlington

5.1%

San Jose State University

5.1%

Brigham Young University

4.3%

Illinois Institute of Technology

4.3%

Pennsylvania State University

4.3%

Rochester Institute of Technology

4.3%

Texas A&M University

4.3%

University of Maryland - University College

3.6%

Purdue University

3.6%

Drexel University

3.6%

Northern Virginia Community College

3.6%

Worcester Polytechnic Institute

2.9%

University of Texas at Dallas

2.9%

Metropolitan State University of Denver

2.9%

University of Texas at Austin

2.9%

American InterContinental University

2.9%
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Majors

Computer Science

18.9%

Business

13.9%

Electrical Engineering

13.2%

Computer Information Systems

8.8%

Information Technology

6.7%

Computer Engineering

5.4%

Computer Networking

4.6%

Electrical Engineering Technology

4.5%

Mechanical Engineering

3.0%

Engineering

2.5%

Management Information Systems

2.4%

Computer Applications

2.2%

Information Systems

2.2%

Project Management

2.1%

Management

1.9%

Mathematics

1.8%

Communication

1.6%

Computer Programming

1.4%

Education

1.4%

Economics

1.4%
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Degrees

Bachelors

43.4%

Other

22.3%

Masters

18.5%

Associate

10.5%

Certificate

3.3%

Doctorate

1.0%

Diploma

0.9%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Senior Support Engineer Salaries

Job Title Company Location Start Date Salary
SR. Support Engineer Kohl's Department Stores, Inc. Milpitas, CA Apr 06, 2015 $155,000
Senior Support Engineer Alcatel Lucent USA, Inc. Mountain View, CA Jul 15, 2015 $148,803 -
$158,813
SR. Support Engineer Kohl's Department Stores, Inc. Milpitas, CA Apr 27, 2015 $145,000
SR. Support Engineer Kohl's Department Stores, Inc. Milpitas, CA Aug 27, 2015 $145,000
Senior Support Escalation Engineer Microsoft Corporation Mountain View, CA Aug 04, 2015 $140,570
Senior Support Engineer Alcatel-Lucent USA, Inc. Mountain View, CA Dec 21, 2015 $140,000
SR. Support Engineer Kohl's Department Stores, Inc. Milpitas, CA Apr 27, 2015 $140,000
Senior Support Engineer Real-Time Innovations, Inc. Sunnyvale, CA Jan 06, 2016 $138,403 -
$150,000
Senior Support (Software) Engineer Mizuho Securities USA Inc. New York, NY Aug 24, 2015 $137,500
Senior Support Engineer Sap America, Inc. Newtown, PA Oct 02, 2015 $136,000
SR. Support Engineer Kohl's Department Stores, Inc. Milpitas, CA Aug 22, 2015 $135,000
Senior Support Escalation Engineer-Global Business Support or Other Microsoft Corporation Redmond, WA Jan 02, 2016 $134,200 -
$154,200
Senior Support Engineer Anritsu Company San Diego, CA Aug 09, 2016 $132,612
Senior Support Escalation Engineer Microsoft Corporation Irving, TX Feb 06, 2016 $130,926
Senior Support Engineer Microsoft Corporation Redmond, WA Jun 21, 2016 $108,000
Senior Support Engineer Sap America, Inc. Newtown, PA Aug 29, 2015 $108,000
Senior Support Engineer Microsoft Corporation Irving, TX Sep 05, 2016 $107,900
Senior Support Engineer Microsoft Corporation Redmond, WA Nov 11, 2016 $107,667
Senior Support Engineer Sap America, Inc. Newtown, PA Aug 17, 2016 $107,600
Senior Support Engineer Sap Labs, LLC Palo Alto, CA Jul 16, 2016 $107,389
Senior Support Engineer Ca, Inc. Herndon, VA Oct 01, 2015 $107,121
Senior Support Software Engineer Guidewire Software Inc. Exton, PA Dec 21, 2015 $96,762 -
$125,000
Senior Support Engineer Tibco Software, Inc. Boston, MA Jan 09, 2016 $96,600
SR. Support Application Engineer Cadence Design Systems, Inc. San Jose, CA Sep 13, 2016 $96,464 -
$116,464
Senior Support Engineer Sap America, Inc. Palo Alto, CA Aug 29, 2015 $96,040
Senior Support Engineer Sap America, Inc. Newtown, PA Aug 11, 2015 $96,005
Senior Support Engineer Sap Labs, LLC Newtown, PA Nov 15, 2015 $96,000
Senior Support Engineer Sap America, Inc. Newtown, PA Jan 31, 2015 $96,000
Senior Support Engineer Sap America, Inc. Newtown, PA Dec 08, 2016 $96,000

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Top Skills for A Senior Support Engineer

HardwareCustomerServiceProductsSupportEngineerTechnicalSupportRemoteAccessDatabaseTroubleShootingSQLServerWebActiveDirectorySetupLinuxVmwareDesktopStorageBackupUnixPCCustomerIssues

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Top Senior Support Engineer Skills

  1. Hardware
  2. Customer Service
  3. Products
You can check out examples of real life uses of top skills on resumes here:
  • Work closely with an Oracle Field Engineer until the hardware has been restored and back in service.
  • Used superior technical, interpersonal, time management, and organizational skills to provide excellent customer service.
  • Selected and defined appropriate manufacturing processes to manufacture automotive and marine products and components.
  • Serve as a Senior Support Engineer, remotely troubleshooting and resolving complex technical errors on failed client servers.
  • Provided technical support with complex customer issue investigations and recommended customer support actions to resolve those issues.

Top Senior Support Engineer Employers

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