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Become A Senior Support Engineer

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Working As A Senior Support Engineer

  • Interacting With Computers
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • $103,921

    Average Salary

What Does A Senior Support Engineer Do

Computer networks are critical parts of almost every organization. Network and computer systems administrators are responsible for the day-to-day operation of these networks. They organize, install, and support an organization’s computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems.

Duties

Network and computer systems administrators typically do the following:

  • Determine an organization’s network and computer system needs before setting one up
  • Install all network hardware and software and make needed upgrades and repairs
  • Maintain network and computer system security and ensure that all systems are operating correctly
  • Collect data in order to evaluate and optimize network or system performance
  • Add users to a network and assign and update security permissions on the network
  • Train users in the proper use of hardware and software
  • Interpret and solve problems when a user or an automated monitoring system alerts them that one exists

Administrators manage an organization’s servers and desktop and mobile equipment. They ensure that email and data storage networks work properly. They also make sure that employees’ workstations are working efficiently and stay connected to the central computer network. Some administrators manage telecommunication networks.

In some cases, administrators help network architects design and analyze network models. They also participate in decisions about buying future hardware or software to upgrade their organization’s network. Some administrators provide technical support to computer users, and they also may supervise computer support specialists who help solve users’ problems.

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How To Become A Senior Support Engineer

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.

Education

Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.

Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.

Licenses, Certifications, and Registrations

Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.

Other Experience

To gain practical experience, many network administrators participate in internship programs while in school.

Advancement

Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.

Important Qualities

Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.

Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.

Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.

Multitasking skills. Administrators may have to work on many problems and tasks at the same time.

Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.

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Senior Support Engineer Jobs

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Senior Support Engineer Career Paths

Senior Support Engineer
Support Manager Service Manager Information Technology Manager
Data Center Manager
9 Yearsyrs
Information Technology Manager Information Technology Project Manager Information Technology Director
Director Information Technology Infrastructure
13 Yearsyrs
Senior Project Manager President/Chief Executive Officer Information Technology Director
Director Of Information Technology Security
12 Yearsyrs
Information Technology Manager Information Technology Director
Director Of Information Technology Services
12 Yearsyrs
Technical Support Senior Engineer Senior Systems Engineer Information Technology Director
Director Of Infrastructure Operations
13 Yearsyrs
Senior Software Engineer Technical Consultant Network Administrator
Information Systems Manager
6 Yearsyrs
Senior Engineer Project Manager Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Senior Systems Engineer Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Senior Software Engineer Senior Systems Engineer Information Technology Manager
Information Technology Support Manager
8 Yearsyrs
Service Manager Technical Support Specialist Network Administrator
Information Technology Systems Manager
8 Yearsyrs
Technical Support Senior Engineer Technical Support Manager Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Project Manager Information Technology Project Manager
Infrastructure Project Manager
11 Yearsyrs
Senior Engineer Senior Software Engineer Senior Systems Engineer
Manager, Systems Engineering
9 Yearsyrs
Senior Systems Engineer Systems Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Technical Account Manager Information Technology Consultant Information Technology Operations Manager
Senior Manager Infrastructure
12 Yearsyrs
Project Manager Consultant/Project Manager Information Technology Project Manager
Service Delivery Manager
11 Yearsyrs
Senior Project Manager Vice President, Technology Technical Project Manager
Technical Account Manager
7 Yearsyrs
Technical Account Manager Technical Support Manager Technical Manager
Technical Operations Manager
8 Yearsyrs
Service Manager Delivery Driver Service Technician
Technical Services Manager
7 Yearsyrs
Support Manager Operations Manager Assistant Vice President
Vice President, Technology
11 Yearsyrs
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Do you work as a Senior Support Engineer?

Help others decide if this is a good career for them

Average Length of Employment
Top Employers Before
Consultant 5.5%
Engineer 4.6%
Top Employers After
Consultant 7.8%
Engineer 4.4%
Manager 3.8%

Do you work as a Senior Support Engineer?

Senior Support Engineer Demographics

Gender

Male

84.0%

Female

12.7%

Unknown

3.3%
Ethnicity

White

53.7%

Hispanic or Latino

15.7%

Asian

15.7%

Black or African American

9.9%

Unknown

4.9%
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Foreign Languages Spoken

Spanish

23.7%

Japanese

13.2%

Carrier

7.9%

Russian

7.9%

Italian

7.9%

Portuguese

5.3%

Chinese

5.3%

German

5.3%

French

5.3%

Korean

5.3%

Swedish

2.6%

Hebrew

2.6%

Dakota

2.6%

Cheyenne

2.6%

Thai

2.6%
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Senior Support Engineer Education

Schools

University of Phoenix

18.2%

Northeastern University

9.1%

More Tech Institute

6.8%

University of Texas at Arlington

6.1%

San Jose State University

5.3%

Brigham Young University

4.5%

Pennsylvania State University

4.5%

University of Massachusetts - Lowell

4.5%

Capella University

4.5%

University of Maryland - University College

3.8%

Rochester Institute of Technology

3.8%

Texas A&M University

3.8%

Cornell University

3.8%

Worcester Polytechnic Institute

3.0%

Santa Clara University

3.0%

Metropolitan State University of Denver

3.0%

University of Texas at Austin

3.0%

American InterContinental University

3.0%

Richland College

3.0%

University of Massachusetts Amherst

3.0%
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Majors

Computer Science

18.0%

Electrical Engineering

13.2%

Business

11.8%

Computer Information Systems

9.6%

Information Technology

7.4%

Computer Networking

4.9%

Computer Engineering

4.6%

Electrical Engineering Technology

4.2%

Mechanical Engineering

3.9%

Project Management

2.9%

Information Systems

2.5%

Engineering

2.5%

Management Information Systems

2.2%

Education

2.0%

Computer Applications

2.0%

Communication

1.9%

Management

1.7%

Mathematics

1.7%

General Studies

1.5%

Computer Programming

1.5%
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Degrees

Bachelors

41.8%

Other

22.7%

Masters

18.7%

Associate

11.0%

Certificate

3.6%

Doctorate

1.5%

Diploma

0.7%
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Temporary

Real Senior Support Engineer Salaries

Job Title Company Location Start Date Salary
SR. Support Engineer Kohl's Department Stores, Inc. Milpitas, CA Apr 06, 2015 $155,000
Senior Support Engineer Alcatel Lucent USA, Inc. Mountain View, CA Jul 15, 2015 $148,803 -
$158,813
SR. Support Engineer Kohl's Department Stores, Inc. Milpitas, CA Apr 27, 2015 $145,000
SR. Support Engineer Kohl's Department Stores, Inc. Milpitas, CA Aug 27, 2015 $145,000
Senior Support Escalation Engineer Microsoft Corporation Mountain View, CA Aug 04, 2015 $140,570
Senior Support Engineer Alcatel-Lucent USA, Inc. Mountain View, CA Dec 21, 2015 $140,000
SR. Support Engineer Kohl's Department Stores, Inc. Milpitas, CA Apr 27, 2015 $140,000
Senior Support Engineer Real-Time Innovations, Inc. Sunnyvale, CA Jan 06, 2016 $138,403 -
$150,000
Senior Support (Software) Engineer Mizuho Securities USA Inc. New York, NY Aug 24, 2015 $137,500
Senior Support Engineer Sap America, Inc. Newtown, PA Oct 02, 2015 $136,000
SR. Support Engineer Kohl's Department Stores, Inc. Milpitas, CA Aug 22, 2015 $135,000
Senior Support Escalation Engineer-Global Business Support or Other Microsoft Corporation Redmond, WA Jan 02, 2016 $134,200 -
$154,200
Senior Support Engineer Anritsu Company San Diego, CA Aug 09, 2016 $132,612
Senior Support Escalation Engineer Microsoft Corporation Irving, TX Feb 06, 2016 $130,926
Senior Support Engineer Microsoft Corporation Redmond, WA Jun 21, 2016 $108,000
Senior Support Engineer Sap America, Inc. Newtown, PA Aug 29, 2015 $108,000
Senior Support Engineer Microsoft Corporation Irving, TX Sep 05, 2016 $107,900
Senior Support Engineer Microsoft Corporation Redmond, WA Nov 11, 2016 $107,667
Senior Support Engineer Sap America, Inc. Newtown, PA Aug 17, 2016 $107,600
Senior Support Engineer Sap Labs, LLC Palo Alto, CA Jul 16, 2016 $107,389
Senior Support Engineer Ca, Inc. Herndon, VA Oct 01, 2015 $107,121
Senior Support Software Engineer Guidewire Software Inc. Exton, PA Dec 21, 2015 $96,762 -
$125,000
Senior Support Engineer Tibco Software, Inc. Boston, MA Jan 09, 2016 $96,600
SR. Support Application Engineer Cadence Design Systems, Inc. San Jose, CA Sep 13, 2016 $96,464 -
$116,464
Senior Support Engineer Sap America, Inc. Palo Alto, CA Aug 29, 2015 $96,040
Senior Support Engineer Sap America, Inc. Newtown, PA Aug 11, 2015 $96,005
Senior Support Engineer Sap Labs, LLC Newtown, PA Nov 15, 2015 $96,000
Senior Support Engineer Sap America, Inc. Newtown, PA Jan 31, 2015 $96,000
Senior Support Engineer Sap America, Inc. Newtown, PA Aug 29, 2015 $96,000

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Top Skills for A Senior Support Engineer

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  1. Technical Support
  2. Computer
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Work with management on the allocation of personnel to effectively and confidently provide superior technical support in the Midwest Division region.
  • Assisted external clients to work effectively in-house including printing, computer support, and wireless connectivity.
  • Redirected or provided necessary follow-up with customer and Customer Service Management to ensure issue was satisfactorily resolved.
  • Resolved general network operations issues for international customers, troubleshooting for Frame Relay and Packet products.
  • Managed team of technicians/support engineers for MEMS Display processing, packaging and testing to support internal development and manufacturing partner requirements.

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Top 10 Best States for Senior Support Engineers

  1. Maryland
  2. Washington
  3. Virginia
  4. District of Columbia
  5. Connecticut
  6. New Hampshire
  7. New Jersey
  8. Texas
  9. Rhode Island
  10. California
  • (2,953 jobs)
  • (2,545 jobs)
  • (5,383 jobs)
  • (969 jobs)
  • (743 jobs)
  • (497 jobs)
  • (1,707 jobs)
  • (4,842 jobs)
  • (182 jobs)
  • (11,590 jobs)

Top Senior Support Engineer Employers

Jobs From Top Senior Support Engineer Employers

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