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Become A Senior Support Engineer

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Working As A Senior Support Engineer

  • Interacting With Computers
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • $104,566

    Average Salary

What Does A Senior Support Engineer Do At Microsoft Corporation

* The Support Engineer (SE) is a critical role in the resolution of highly complex, technical, and escalated support incidents related to supporting customer development and deployments on the Azure Platform.
* The Azure SEE provides business critical support to Azure customers around the world through various support offerings.
* The Support Engineer is a critical and valuable resource to Azure Platform services, technologies, offerings, and customer deployment with the following exciting responsibilities:
* Resolve the most challenging technical customer issues, often through collaboration with other technical product teams
* You will be a technical resource for the team regarding case reviews, troubleshooting, and effective customer interaction.
* You will have the opportunity to develop and publish content for customer self-help.
* You will work in close collaboration with the Product Groups and Operations teams.
* You will interface with various levels of management within customers, Partners, and Microsoft.
* Learn and grow technical skills through completion of ongoing readiness and Platform training;
* Participate in the creation of future Microsoft support capabilities for the cloud.
* Identify and implement learnings from service investigations to improve Azure platform architecture.
* Drive continuous improvement in the Azure platform by incorporating feedback from internal/external customers
* Develop tools, scripts to automate troubleshooting activities
* Provide customer escalation analysis and leveraging data to drive further improvements in the platform, tooling improvements
* Identify and drive requirements for increased customer self-supportability
* Identify and drive implementation of customer centric mitigation levers and playbooks for Operations

What Does A Senior Support Engineer Do At General Dynamics Mission Systems

* Analyzes effects of projects upon various areas such as Engineering, Facilities, and the labor pool to determine the most practical and cost-efficient methods to obtain the required resources
* Designs, develops, analyzes, troubleshoots and provides technical skills during research and/or product development
* Maintains records, compiles reports, graphs, charts and related data in support of projects
* Makes recommendations and coordinates and identifies resources required to meet defined project requirements
* Participates in discussions related to the identification of cause of problems/issues in the defined task or project assignment
* Performs research and engineering laboratory functions involving the layout, building, testing, troubleshooting, and repairing devices, assemblies, subsystems, and systems
* Regular communication with internal customers and external vendors
* Subject matter expert (SME) HAIPE proficient with knowledge of Network infrastructure.
* VLAN, Ethernet, Unix, MS operating systems, SNMP management

What Does A Senior Support Engineer Do At Comcast

* Excellent Customer Experience is delivered through system analysis, solution delivery, and White Glove services.
* Support Engineers articulate product solutions and market concepts to a mixed skillset of End-users.
* Using customer requirements, the team develops use cases for Engineering improvements, contributes to product documentation, and provides training to the teams we support.
* For the right candidate, this position will allow for tremendous growth and the opportunity to deliver enterprise-level Customer value to industry leaders in the TV ecosystem.
* Some travel, 10
* will be needed.
* On-call rotational work on some nights, weekends, and during live events is expected.
* Grow into a Subject Matter Expert in market-leading technologies.
* Advocate for Customer Success throughout the organization.
* Train customers to succeed on the FreeWheel platform

What Does A Senior Support Engineer Do At Fulcrum

* Act as a liaison between our clients to resolve or assist in the resolution of support issues
* Assist with creating accounts, resetting passwords, and setting permissions based on user role
* Assist customers in understanding the application, offering help over the phone and WebEx sessions as needed
* Document issue resolution using the incident management ticketing system
* maintaining a highly professional level of communication with all clients and internal team members
* Be the primary “on-call” person for helpdesk for all days of the week
* Build a knowledge base by documenting there solutions for reported issues
* Other duties may be assigned, as necessary

What Does A Senior Support Engineer Do At Panasonic

* Provide Tier 3 support to eXphone RAN production system, service and infrastructure,
* Advanced Fault-finding from End-to
* End cellular network from the aircraft, interconnects, core to PSTN/Internet or roaming partner,
* Provide day to day support to address/resolve on-going wireless issues raised by Tier 2 support and other business departments,
* Will proactively monitor and evaluate the QoE user experience and derive network enhancement to drive better user experience and increase revenues,
* Responsible for the production documentation (e.g.
* MOPs etc) that will allow Tier 1/ Tier 2 to handle issues 24/7,
* Work with AeroMobile/DSS team to deploy new services on the wireless network,
* Be on call for emergency issues that require more detailed technical knowledge that cannot be addressed by Tier 2 support,
* Will proactively identify opportunities for improvements in service delivery and service revenues

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How To Become A Senior Support Engineer

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.

Education

Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.

Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.

Licenses, Certifications, and Registrations

Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.

Other Experience

To gain practical experience, many network administrators participate in internship programs while in school.

Advancement

Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.

Important Qualities

Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.

Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.

Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.

Multitasking skills. Administrators may have to work on many problems and tasks at the same time.

Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.

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Senior Support Engineer jobs

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Real Senior Support Engineer Salaries

Job Title Company Location Start Date Salary
SR. Support Engineer Kohl's Department Stores, Inc. Milpitas, CA Apr 06, 2015 $155,000
Senior Support Engineer Alcatel Lucent USA, Inc. Mountain View, CA Jul 15, 2015 $148,803 -
$158,813
SR. Support Engineer Kohl's Department Stores, Inc. Milpitas, CA Aug 27, 2015 $145,000
SR. Support Engineer Kohl's Department Stores, Inc. Milpitas, CA Apr 27, 2015 $145,000
Senior Support Escalation Engineer Microsoft Corporation Mountain View, CA Aug 04, 2015 $140,570
Senior Support Engineer Alcatel-Lucent USA, Inc. Mountain View, CA Dec 21, 2015 $140,000
SR. Support Engineer Kohl's Department Stores, Inc. Milpitas, CA Apr 27, 2015 $140,000
Senior Support Engineer Real-Time Innovations, Inc. Sunnyvale, CA Jan 06, 2016 $138,403 -
$150,000
Senior Support (Software) Engineer Mizuho Securities USA Inc. New York, NY Aug 24, 2015 $137,500
Senior Support Engineer Sap America, Inc. Newtown, PA Oct 02, 2015 $136,000
SR. Support Engineer Kohl's Department Stores, Inc. Milpitas, CA Aug 22, 2015 $135,000
Senior Support Escalation Engineer-Global Business Support or Other Microsoft Corporation Redmond, WA Jan 02, 2016 $134,200 -
$154,200
Senior Support Engineer Anritsu Company San Diego, CA Aug 09, 2016 $132,612
Senior Staff Support Engineer Tibco Software Inc. Palo Alto, CA Nov 19, 2015 $131,269
Senior Support Engineer Sap America, Inc. Palo Alto, CA Oct 24, 2016 $108,909 -
$109,725
Senior Support Escalation Engineer Microsoft Corporation Charlotte, NC Feb 11, 2015 $108,878
Senior Support Engineer Sap America, Inc. Newtown, PA Aug 22, 2016 $108,750
SR. Global Support Engineers Tintri, Inc. Mountain View, CA Oct 08, 2016 $108,493 -
$145,000
Senior Support Engineer Sap America, Inc. Palo Alto, CA Aug 26, 2015 $108,308
Senior Support Engineer Microsoft Corporation Redmond, WA Jun 21, 2016 $108,000
Senior Support Engineer Sap America, Inc. Newtown, PA Aug 29, 2015 $108,000
Senior Support Engineer Sap America, Inc. Newtown, PA Aug 25, 2016 $97,505
Senior Support Engineer Sap America, Inc. Newtown, PA Oct 24, 2016 $97,505 -
$132,675
Senior Support Engineer Sap America, Inc. Newtown, PA Aug 24, 2016 $97,500
Senior Support Engineer Sap America, Inc. Newtown, PA Aug 25, 2016 $97,500
SR Staff Support Engineer Tibco Software, Inc. Chapel Hill, NC Jul 01, 2015 $97,000
Senior Support Engineer Tibco Software Inc. Boston, MA Apr 21, 2015 $97,000
SR. Staff Support Engineer Tibco Software, Inc. Palo Alto, CA Nov 17, 2015 $97,000
Senior Support Engineer Sap America, Inc. Newtown, PA Aug 23, 2016 $96,900

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Top Skills for A Senior Support Engineer

HardwareCustomerServiceProductsSupportEngineerTechnicalSupportRemoteAccessDatabaseTroubleShootingSQLServerWebActiveDirectorySetupLinuxVmwareDesktopStorageBackupUnixPCCustomerIssues

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Top Senior Support Engineer Skills

  1. Hardware
  2. Customer Service
  3. Products
You can check out examples of real life uses of top skills on resumes here:
  • Work closely with an Oracle Field Engineer until the hardware has been restored and back in service.
  • Used superior technical, interpersonal, time management, and organizational skills to provide excellent customer service.
  • Selected and defined appropriate manufacturing processes to manufacture automotive and marine products and components.
  • Serve as a Senior Support Engineer, remotely troubleshooting and resolving complex technical errors on failed client servers.
  • Provided technical support with complex customer issue investigations and recommended customer support actions to resolve those issues.

Top Senior Support Engineer Employers