A senior technical support engineer is accountable for high-level technical support. They are primarily responsible for troubleshooting an issue that a normal specialized support agent can not handle. They are also tasked with managing multiple projects and issues, keeping logs and tracks of completion, and engaging with customers via telephone, remote support sessions, or customer site visits.
They may want to have a bachelor's degree, equivalent certifications, or equivalent work experience in the industry. As a senior technical support engineer, they might need experience in the field for at least three to four years and possess advanced knowledge and troubleshooting skills.
They may expect to earn $80,697 on average, and their pay may increase or decrease concerning the field of expertise they have.