A senior technical support engineer is accountable for high-level technical support. They are primarily responsible for troubleshooting an issue that a normal specialized support agent can not handle. They are also tasked with managing multiple projects and issues, keeping logs and tracks of completion, and engaging with customers via telephone, remote support sessions, or customer site visits.
They may want to have a bachelor's degree, equivalent certifications, or equivalent work experience in the industry. As a senior technical support engineer, they might need experience in the field for at least three to four years and possess advanced knowledge and troubleshooting skills.
They may expect to earn $80,697 on average, and their pay may increase or decrease concerning the field of expertise they have.
There is more than meets the eye when it comes to being a senior support engineer. For example, did you know that they make an average of $44.12 an hour? That's $91,770 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many senior support engineers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and speaking skills.
When it comes to the most important skills required to be a senior support engineer, we found that a lot of resumes listed 12.9% of senior support engineers included customer service, while 12.8% of resumes included technical support, and 6.6% of resumes included troubleshoot. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the senior support engineer job title. But what industry to start with? Most senior support engineers actually find jobs in the technology and finance industries.
If you're interested in becoming a senior support engineer, one of the first things to consider is how much education you need. We've determined that 55.4% of senior support engineers have a bachelor's degree. In terms of higher education levels, we found that 10.9% of senior support engineers have master's degrees. Even though most senior support engineers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a senior support engineer. When we researched the most common majors for a senior support engineer, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on senior support engineer resumes include master's degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a senior support engineer. In fact, many senior support engineer jobs require experience in a role such as systems administrator. Meanwhile, many senior support engineers also have previous career experience in roles such as technical support specialist or technical support engineer.