A senior technical support engineer is accountable for high-level technical support. They are primarily responsible for troubleshooting an issue that a normal specialized support agent can not handle. They are also tasked with managing multiple projects and issues, keeping logs and tracks of completion, and engaging with customers via telephone, remote support sessions, or customer site visits.

They may want to have a bachelor's degree, equivalent certifications, or equivalent work experience in the industry. As a senior technical support engineer, they might need experience in the field for at least three to four years and possess advanced knowledge and troubleshooting skills.

They may expect to earn $80,697 on average, and their pay may increase or decrease concerning the field of expertise they have.

What Does a Senior Support Engineer Do

There are certain skills that many senior support engineers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and speaking skills.

Learn more about what a Senior Support Engineer does

How To Become a Senior Support Engineer

If you're interested in becoming a senior support engineer, one of the first things to consider is how much education you need. We've determined that 63.0% of senior support engineers have a bachelor's degree. In terms of higher education levels, we found that 12.2% of senior support engineers have master's degrees. Even though most senior support engineers have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Senior Support Engineer

Senior Support Engineer Career Paths

Average Salary for a Senior Support Engineer

Senior Support Engineers in America make an average salary of $107,037 per year or $51 per hour. The top 10 percent makes over $137,000 per year, while the bottom 10 percent under $83,000 per year.
Average Senior Support Engineer Salary
$107,037 Yearly
$51.46 hourly
$83,000
10 %
$107,000
Median
$137,000
90 %

What Am I Worth?

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How To Become a Senior Support Engineer
How To Become a Senior Support Engineer Career Overview

States With The Most Senior Support Engineer Jobs

Mouse over a state to see the number of active senior support engineer jobs in each state. The darker areas on the map show where senior support engineers earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Senior Support Engineer Jobs By State

RankStateNumber of JobsAverage Salary
1California12,075$119,916
2Texas4,095$102,599
3Virginia3,426$99,063
4Washington2,899$122,038
5New York2,520$97,480
6Florida2,312$94,556
7Massachusetts2,222$96,344
8Maryland2,085$98,741
9Illinois2,012$88,238
10Michigan1,958$95,020
11Colorado1,778$84,780
12North Carolina1,768$98,353
13Pennsylvania1,765$102,840
14Georgia1,694$101,756
15Missouri1,448$90,541
16New Jersey1,376$101,915
17Ohio1,373$97,052
18Arizona1,299$97,986
19Oregon1,280$105,408
20Minnesota1,225$81,844
21Alabama1,017$93,545
22South Carolina931$89,568
23Utah909$105,500
24Indiana814$90,475
25Arkansas629$101,251
26Wisconsin613$99,266
27Louisiana609$92,217
28Oklahoma605$96,655
29Nevada581$94,102
30Tennessee577$97,211
31Connecticut558$100,884
32New Mexico519$121,601
33Mississippi428$87,058
34Kansas382$93,358
35Iowa374$91,706
36New Hampshire361$96,249
37Nebraska359$87,562
38Kentucky353$100,964
39Rhode Island284$101,085
40Delaware272$117,719
41Idaho265$91,015
42South Dakota249$95,940
43Montana183$93,084
44Maine168$95,874
45Vermont166$100,645
46West Virginia153$85,923
47Hawaii152$109,697
48North Dakota150$86,305
49Alaska142$84,499
50Wyoming100$89,157

Senior Support Engineer Education

Senior Support Engineer Majors

Senior Support Engineer Degrees

Bachelors

63.0 %

Associate

18.7 %

Masters

12.2 %

Top Colleges for Senior Support Engineers

1. California State University - Long Beach

Long Beach, CA • Private

In-State Tuition
$6,798
Enrollment
31,503

2. Massachusetts Institute of Technology

Cambridge, MA • Private

In-State Tuition
$51,832
Enrollment
4,550

3. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

4. Purdue University

West Lafayette, IN • Private

In-State Tuition
$9,992
Enrollment
33,495

5. Harvard University

Cambridge, MA • Private

In-State Tuition
$50,420
Enrollment
7,582

6. Duke University

Durham, NC • Private

In-State Tuition
$55,695
Enrollment
6,596

7. California State Polytechnic University, Pomona

Pomona, CA • Private

In-State Tuition
$7,353
Enrollment
24,841

8. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

9. Minnesota State University - Mankato

Mankato, MN • Private

In-State Tuition
$8,184
Enrollment
11,675

10. Western Carolina University

Cullowhee, NC • Private

In-State Tuition
$3,926
Enrollment
9,835

Top Skills For a Senior Support Engineer

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 11.6% of senior support engineers listed java on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Choose From 10+ Customizable Senior Support Engineer Resume templates

Zippia allows you to choose from different easy-to-use Senior Support Engineer templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Senior Support Engineer resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Senior Support Engineer Resume

Senior Support Engineer Demographics

Senior Support Engineer Gender Distribution

Male
Male
88%
Female
Female
12%

After extensive research and analysis, Zippia's data science team found that:

  • Among senior support engineers, 11.9% of them are women, while 88.1% are men.

  • The most common race/ethnicity among senior support engineers is White, which makes up 57.8% of all senior support engineers.

  • The most common foreign language among senior support engineers is Spanish at 23.7%.

Work Experience Programs For Senior Support Engineers

Virtual work experience programs replicate work at top companies and help you gain the skills to be successful when applying and working there. In only a few hours, learn the relevant tools necessary to complete a typical work day at that company. Virtual work experience programs are 100% free, open-access, and self-paced. No experience or application is required!

Globally Responsible Engineering Program

Company: Engineers Without Borders UK

Cost: Free

Duration: 5-6 hours

Cybersecurity Engineering Program

Company: SAP USA

Cost: Free

Duration: 4-5 hours

Civil Engineering Program

Company: John Holland Australia

Cost: Free

Duration: 5-6 hours

Software Engineering Program

Company: Standard Bank

Cost: Free

Duration: 4-4.5 hours

Software Engineering Program

Company: Blackbird Australia

Cost: Free

Duration: 5-10 hours

Advanced Software Engineering Program

Company: Walmart India

Cost: Free

Duration: 3.5-4 hours

Digital Assurance Program

Company: PwC Switzerland

Cost: Free

Duration: 5-6 hours

Software Engineering Program

Company: J.P. Morgan

Cost: Free

Duration: 5 hours

Engineering Program

Company: General Electric

Cost: Free

Duration: 3-4.5 hours

Software Engineering Program

Company: Electronic Arts

Cost: Free

Duration: 4-6 hours

Online Courses For Senior Support Engineer That You May Like

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Best States For a Senior Support Engineer

Some places are better than others when it comes to starting a career as a senior support engineer. The best states for people in this position are Washington, New Mexico, California, and Delaware. Senior support engineers make the most in Washington with an average salary of $122,038. Whereas in New Mexico and California, they would average $121,601 and $119,916, respectively. While senior support engineers would only make an average of $117,719 in Delaware, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Washington

Total Senior Support Engineer Jobs:
2,899
Highest 10% Earn:
$158,000
Location Quotient:
1.76

2. New Mexico

Total Senior Support Engineer Jobs:
519
Highest 10% Earn:
$158,000
Location Quotient:
1.18

3. Utah

Total Senior Support Engineer Jobs:
909
Highest 10% Earn:
$139,000
Location Quotient:
1.26
Full List Of Best States For Senior Support Engineers

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Top Senior Support Engineer Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ senior support engineers and discovered their number of senior support engineer opportunities and average salary. Through our research, we concluded that SAP was the best, especially with an average salary of $118,196. Microsoft follows up with an average salary of $106,918, and then comes TIBCO Software with an average of $108,001. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a senior support engineer. The employers include Snowflake Computing, KPMG, and Talend

Most Common Employers For Senior Support Engineer

RankCompanyAverage SalaryHourly RateJob Openings
1Amazon$131,531$63.2441
2Atlassian$124,692$59.9519
3Guidewire Software$120,201$57.7946
4SAP$118,196$56.83936
5Snowflake Computing$116,994$56.2532
6Ericsson$110,784$53.2619
7TIBCO Software$108,001$51.92214
8Qualcomm$107,425$51.6525
9Nokia$107,358$51.6114
10Microsoft$106,918$51.40354