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Senior Support Engineer Careers

A senior technical support engineer is accountable for high-level technical support. They are primarily responsible for troubleshooting an issue that a normal specialized support agent can not handle. They are also tasked with managing multiple projects and issues, keeping logs and tracks of completion, and engaging with customers via telephone, remote support sessions, or customer site visits.

They may want to have a bachelor's degree, equivalent certifications, or equivalent work experience in the industry. As a senior technical support engineer, they might need experience in the field for at least three to four years and possess advanced knowledge and troubleshooting skills.

They may expect to earn $80,697 on average, and their pay may increase or decrease concerning the field of expertise they have.

There is more than meets the eye when it comes to being a senior support engineer. For example, did you know that they make an average of $44.12 an hour? That's $91,770 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Senior Support Engineer Do

There are certain skills that many senior support engineers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and speaking skills.

When it comes to the most important skills required to be a senior support engineer, we found that a lot of resumes listed 12.9% of senior support engineers included customer service, while 12.8% of resumes included technical support, and 6.6% of resumes included troubleshoot. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the senior support engineer job title. But what industry to start with? Most senior support engineers actually find jobs in the technology and finance industries.

How To Become a Senior Support Engineer

If you're interested in becoming a senior support engineer, one of the first things to consider is how much education you need. We've determined that 55.4% of senior support engineers have a bachelor's degree. In terms of higher education levels, we found that 10.9% of senior support engineers have master's degrees. Even though most senior support engineers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a senior support engineer. When we researched the most common majors for a senior support engineer, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on senior support engineer resumes include master's degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a senior support engineer. In fact, many senior support engineer jobs require experience in a role such as systems administrator. Meanwhile, many senior support engineers also have previous career experience in roles such as technical support specialist or technical support engineer.

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Average Salary
$91,770
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
96,578
Job Openings

Senior Support Engineer Career Paths

Top Careers Before Senior Support Engineer

Top Careers After Senior Support Engineer

Senior Support Engineer Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Senior Support Engineer

Senior Support Engineers in America make an average salary of $91,770 per year or $44 per hour. The top 10 percent makes over $113,000 per year, while the bottom 10 percent under $74,000 per year.
Average Salary
$91,770
Find Your Salary Estimate
How much should you be earning as an Architect? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.

Best Paying Cities

City
ascdesc
Average Salarydesc
Seattle, WA
Salary Range107k - 137k$122k$121,753
San Francisco, CA
Salary Range105k - 137k$120k$120,351
Atlanta, GA
Salary Range80k - 108k$93k$93,485
Boston, MA
Salary Range80k - 105k$92k$92,230
Austin, TX
Salary Range80k - 103k$91k$91,450
New York, NY
Salary Range76k - 103k$89k$89,219
$70k
$137k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Senior Support Engineer-Salesforce Commerce Cloud
Senior Support Engineer-Salesforce Commerce Cloud
VF Corporation
VF Corporation
06/29/2021
06/29/2021
$124,00006/29/2021
$124,000
SR. Support Engineer
SR. Support Engineer
Motion Recruitment
Motion Recruitment
06/25/2021
06/25/2021
$70,00006/25/2021
$70,000
Weblogic Server Senior Support Engineer
Weblogic Server Senior Support Engineer
Oracle
Oracle
05/30/2021
05/30/2021
$68,03505/30/2021
$68,035
Senior Support Engineer
Senior Support Engineer
Salesforce.com, Inc.
Salesforce.com, Inc.
05/27/2021
05/27/2021
$83,70005/27/2021
$83,700
Senior Support Engineer
Senior Support Engineer
Salesforce.com, Inc.
Salesforce.com, Inc.
05/27/2021
05/27/2021
$83,70005/27/2021
$83,700
See More Recent Salaries

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Senior Support Engineer Demographics

Gender

male

82.7 %

female

12.6 %

unknown

4.6 %

Ethnicity

White

60.1 %

Asian

14.1 %

Hispanic or Latino

13.1 %

Foreign Languages Spoken

Spanish

23.7 %

Japanese

13.2 %

Carrier

7.9 %
See More Demographics

Senior Support Engineer Education

Majors

Degrees

Bachelors

55.4 %

Associate

16.6 %

Certificate

12.8 %

Top Colleges for Senior Support Engineers

1. California State University - Long Beach

Long Beach, CA • Private

In-State Tuition
$6,798
Enrollment
31,503

2. Massachusetts Institute of Technology

Cambridge, MA • Private

In-State Tuition
$51,832
Enrollment
4,550

3. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

4. Purdue University

West Lafayette, IN • Private

In-State Tuition
$9,992
Enrollment
33,495

5. Harvard University

Cambridge, MA • Private

In-State Tuition
$50,420
Enrollment
7,582

6. Duke University

Durham, NC • Private

In-State Tuition
$55,695
Enrollment
6,596

7. California State Polytechnic University, Pomona

Pomona, CA • Private

In-State Tuition
$7,353
Enrollment
24,841

8. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

9. Minnesota State University - Mankato

Mankato, MN • Private

In-State Tuition
$8,184
Enrollment
11,675

10. Western Carolina University

Cullowhee, NC • Private

In-State Tuition
$3,926
Enrollment
9,835
See More Education Info

Online Courses For Senior Support Engineer That You May Like

Desktop IT Support Level 1 & 2 in real life (Troubleshooting
udemy
4.1
(384)

Learn everything in real life Troubleshooting for IT Help Desk, Helpdesk, IT Support, System Administration and IT...

Computer Basics - Windows 7/10 - Desktop IT Support Training
udemy
3.8
(1,096)

Computer basics & troubleshooting skills for IT helpdesk support technicians, fixes for printers, email & slow computers...

IT & Technical Support Guide to Helpdesk, Desktop & Servers
udemy
4.2
(578)

Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...

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Top Skills For a Senior Support Engineer

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 12.9% of senior support engineers listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Best States For a Senior Support Engineer

Some places are better than others when it comes to starting a career as a senior support engineer. The best states for people in this position are Washington, California, Delaware, and Oregon. Senior support engineers make the most in Washington with an average salary of $120,992. Whereas in California and Delaware, they would average $116,348 and $109,840, respectively. While senior support engineers would only make an average of $106,646 in Oregon, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Washington

Total Senior Support Engineer Jobs:
2,899
Highest 10% Earn:
$152,000
Location Quotient:
1.76
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. California

Total Senior Support Engineer Jobs:
12,075
Highest 10% Earn:
$150,000
Location Quotient:
1.83
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Oregon

Total Senior Support Engineer Jobs:
1,280
Highest 10% Earn:
$135,000
Location Quotient:
1.37
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Senior Support Engineer Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ senior support engineers and discovered their number of senior support engineer opportunities and average salary. Through our research, we concluded that SAP was the best, especially with an average salary of $84,434. Microsoft follows up with an average salary of $96,723, and then comes TIBCO Software with an average of $95,651. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a senior support engineer. The employers include Rockwell Automation, Genesys, and Raytheon Company

1. SAP
4.8
Avg. Salary: 
$84,434
Senior Support Engineers Hired: 
825+
2. Microsoft
4.9
Avg. Salary: 
$96,723
Senior Support Engineers Hired: 
366+
3. TIBCO Software
4.8
Avg. Salary: 
$95,651
Senior Support Engineers Hired: 
206+
4. Intergraph
4.7
Avg. Salary: 
$89,883
Senior Support Engineers Hired: 
65+
5. Guidewire Software
4.8
Avg. Salary: 
$95,273
Senior Support Engineers Hired: 
46+
6. Salesforce
4.8
Avg. Salary: 
$102,195
Senior Support Engineers Hired: 
37+
Updated October 2, 2020