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Top 50 Senior Support Engineer Skills

Below we've compiled a list of the most important skills for a Senior Support Engineer. We ranked the top skills based on the percentage of Senior Support Engineer resumes they appeared on. For example, 8.9% of Senior Support Engineer resumes contained Customer Service as a skill. Let's find out what skills a Senior Support Engineer actually needs in order to be successful in the workplace.

These are the most important skills for a Senior Support Engineer:

1. Customer Service

demand arrow
high Demand
Here's how Customer Service is used in Senior Support Engineer jobs:
  • Used superior technical, interpersonal, time management, and organizational skills to provide excellent customer service.
  • Redirected or provided necessary follow-up with customer and Customer Service Management to ensure issue was satisfactorily resolved.
  • Received recognition for outstanding customer service -- consistently reached response time and customer satisfaction goals.
  • Maintained superior customer service/white clove support for executive, and end-users throughout the organization.
  • Assist in the development and management of customer service performance requirements.
  • Coordinate weekly customer service review meeting with customer.
  • Acted as liaison between customer service, engineering and product vendors to address network technical issues throughout the Midwestern United States.
  • Coached and trained new Sales Reps, Product Support and Customer Service team members about ADC product and application solutions.
  • Represent the customer service and support organization during a daily triage to expedite solution delivery for Office 365 cases.
  • Conducted product-training sessions, empowering inside sales and customer service to make sales and process orders more effectively.
  • Managed and participated in all aspects of customer service and support for the company's computer products.
  • Create and update customer service policies and procedures to achieve and maintain high quality service standards.
  • Utilized customer service skills to assist customers with technical support in a Help Desk environment.
  • Performed walk-up mentoring, escalations, and conference-in to assist with customer service calls.
  • Improved customer service by creating sales order diary program to track order history.
  • Received President's Award for outstanding customer service on this project.
  • Worked non-standard US hours, when necessary, supporting customers in Europe and Asia, ensuring highest level of customer service.
  • Worked as senior software engineer with focus on technical support, customer services, pre-sales assistance, and quality assurance.
  • Recognized with Quest MVP award for outstanding track record of exceptional customer service and support.
  • Received multiple awards for customer service, and various other recognitions for service excellence.

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2. Technical Support

demand arrow
high Demand
Here's how Technical Support is used in Senior Support Engineer jobs:
  • Received Excellent Contributor Award for high quality technical support provided to customers and successful product launches.
  • Developed processes and procedures to maintain superior technical support.
  • Provide high-level technical support via phone and on-site visits, as needed, to worldwide customers and 3Com engineers.
  • Maintained Technical Support Customer FTP service to allow corporate customers to send / receive files for support analysis.
  • Provide technical support to customers, via phone or email, for all supported products.
  • Provided technical support for all GE Security access control product lines, i.e.
  • Processed an average of 70 inbound and outbound technical support calls per day.
  • Provide technical support to critical end-user issues in support of Army mission requirements.
  • Provide complex technical support for Cisco WebEx services and PC configuration issues.
  • Reviewed client issues escalated from Level 1 and Level 2 Technical Support.
  • Supplied technical support for sales staff.
  • Provide level 3 technical support.
  • Contract by Northrop Grumman Inc.) Provide Tier II technical support to the Enterprise United States Postal Services.
  • Provided OSS GSM Technical Support including OSS First Line Support Oversaw daily CSR resolution, installation and integration
  • Performed duties using NETOP Remote Control Provide technical support of laptops, printers and other applications.
  • Develop and present technical triages, delivering technical training, and other technical support projects.
  • Author, edit, and manage technical support documentation (i.e.
  • Provided technical support for CA Siteminder products.
  • Provide deskside services including installs, system configuration, hardware break/fix and advanced technical support.
  • Team Manager - 98 00 Managed teams of 12 20 level 1 technical support representatives for Microsoft accounts.

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13 Technical Support Jobs

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3. Hardware Issues

demand arrow
high Demand
Here's how Hardware Issues is used in Senior Support Engineer jobs:
  • Analyzed, performed diagnostics, and resolved complex software and hardware issues.
  • Supported internal end user work station software and hardware issues.
  • Used HP Open View to proactively repair impending hardware issues.
  • Open hardware issues directly with Oracle/Sun.
  • Provide Level III support for complex software, Citrix hosted application delivery and hardware issues.
  • Analyzed complex datasets and hardware issues using commercial and proprietary software tools.
  • Installed and configured VACM, MPICH, and Myrinet Diagnosed hardware issues and made network into an integrated cluster solution.

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4. Remote Access

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high Demand
Here's how Remote Access is used in Senior Support Engineer jobs:
  • Support provided by phone, email, and remote access to client servers and workstations.
  • Used Remote Access to customer's site to resolve problems using various remote access tools.
  • Helped end users with general application issues, remote access and network connectivity.

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1 Remote Access Jobs

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5. Engineering Support

demand arrow
high Demand
Here's how Engineering Support is used in Senior Support Engineer jobs:
  • Provided engineering support to the Tactical Communications Systems and Networking and Satellite Communications Product Management Offices.
  • Provided 24-hour technical and engineering support including escalated service related calls.
  • Delivered professional engineering support services on all assigned customer accounts.
  • Provide senior level engineering support for all financial client the company supported.
  • Provide pre and post sales and engineering support and implementation services for new and existing clients.
  • Level 2 engineering support for Sterling B2B Integrator and Gentran Integration Suite (GIS).
  • Provided Engineering support and Product support in the development and testing of the NACwall appliances.
  • Provide Engineering support for a Citrix Home User program with 150 Customer Service Agents.
  • Managed engineering support operations in matrixed engineering environment !

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6. Database

demand arrow
high Demand
Here's how Database is used in Senior Support Engineer jobs:
  • Provided wide-ranging support for multiple databases, systems and troubleshooting activity.
  • Authored white papers for Microsoft Exchange Server database recovery.
  • Gained understanding of the operating principles of relational databases.
  • Maintained circuit databases across the global network
  • Provide proactive and reactive Support for Oracle Applications products, and Oracle Enterprise Database, for 250+ Oracle On Demand customers.
  • Group Administrator for Advanced System Reporting Database for clients, providing a place for exchange of ideas and SQL feedback.
  • Supported and monitored SQL SaaS Database for a Point of Sale developer based out of the U.K.
  • Use of Wire Shark to track and troubleshoot database calls and server error logs for further troubleshooting.
  • Assisted in debugging issues with Oracle database and Crystal Reports.
  • Supported MySQL, SQL and Oracle Databases.
  • Document Bugs in Database after testing.
  • Maintain the Navy's CAV database and all ROR parts on contract for V-22 and H-1 programs.
  • Created technical documents for customer accessible database portal including problem solution docs, whitepapers, etc.
  • Directed various high priority projects ranging from database scrubbing to interviewing customers for referenceable accounts.
  • Test all future releases of Managesoft's Products * Creation and support SQL 2000 and 2005 Databases.
  • Installed Solaris 10, Oracle Database 11g, and configured multiple zones on internal servers.
  • Work with DBAs to create clones of production UDB databases.
  • Helped customers tune their kernel to handle the load from TUXEDO and their database (Oracle, INFORMIX, Sybase).
  • Helped analyze in context transaction performance issues via drill down, to various levels of the database( i.e.
  • Subject matter expert for Uniface's network application server and database integration servers including Sybase, Oracle and Informix.

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1 Database Jobs

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7. Troubleshoot

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high Demand
Here's how Troubleshoot is used in Senior Support Engineer jobs:
  • Traveled extensively to troubleshoot product anomalies and report them to senior management and engineering.
  • Assisted customer remotely in troubleshooting alarms isolation & card replacement.
  • Provide technical support to ARRIS customer technicians who are diagnosing, troubleshooting, repairing and debugging ARRIS products.
  • Support and troubleshoot different customer environments such as hosted, enterprise, gateway connect and network gateway connect.
  • Serve as a Senior Support Engineer, remotely troubleshooting and resolving complex technical errors on failed client servers.
  • Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
  • Assist other agents in their troubleshooting processes with detailed action plans and consultation.
  • Helped clients in implementing, designing and troubleshooting all the above mentioned.
  • Led SW/HW upgrades, installation, migration, and troubleshooting efforts.
  • Support and troubleshoot software bugs and defects.
  • Performed troubleshooting on several versions of DSL.
  • Support and troubleshoot ATS network infrastructure such as 6513 and Nexus switches, IOS IVR, ASA, 7.
  • Advised customers through inbound/outbound calls requesting advanced technical troubleshooting, taking ownership of trouble ticket lifecycle from inception through completion.
  • Assist customers with installation and troubleshooting issues relating to Maxtor peripherals.
  • Host webex sessions with clients in order to troubleshoot, understand and document client encountered issues.
  • Create, maintain and successful troubleshooting of systems (Solaris, HPUX and Red Hat).
  • Managed customer Watchguard SOHO firewalls on 24x7 basis to perform troubleshooting and changes per customer request.
  • Provide support and troubleshooting for Windows OS and user account administration in Windows Active Directory.
  • Contracted to Microsoft Corporation Troubleshoot and support all aspects of Windows and Internet Explorer.
  • Utilize troubleshooting tools such as Solarwind, Wireshark, SMART, and Cisco NAM 8.

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4 Troubleshoot Jobs

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8. Windows XP

demand arrow
high Demand
Here's how Windows XP is used in Senior Support Engineer jobs:
  • Installed, configured and migrated users from Windows 2000 to Windows XP environment.
  • Investigated/resolved/escalated issues related to VMware, Windows Server 2003/2008, Windows XP/Vista/2007 and storage systems.
  • Project Lead for Bowne of New York site on software/hardware rollouts of Windows XP.

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9. SQL

demand arrow
high Demand
Here's how SQL is used in Senior Support Engineer jobs:
  • Consulted regularly with clients regarding performance analysis of SQL server and Windows environment, troubleshooting, and disaster recovery request.
  • Create various SQL queries and scripts, to assist clients and support engineers with day to day functionality and support.
  • Developed and executed transact SQL Scripts to do mass updates and bring customers to a working state.
  • Developed and delivered Python, bash, and SQL scripts to provide automated resolution to customer issues.
  • Handled all complex SQL issues including performance tuning and correcting stored procedures, functions and jobs.
  • Trained new Support Engineers on the product, SQL, and how we communicate with customers.
  • Designed and maintained MS SQL servers and databases such as functionality and data integrity.
  • Used SQL Server 2008 for writing select, insert and update stored procedures.
  • Mentor Support Engineers in learning the product and increasing their knowledge of SQL.
  • Created MS SQL database replication plans to verify data security.
  • Create custom reports using T-SQL queries in MS-Office documents.
  • Provided 24/7 Support for Production MS SQL Servers.
  • Support MS SQL Administration in SQL 2000, 2005, and 2008.
  • Deployed High Availability and Disaster Recovery solutions for MS Exchange 2010, MS SQL, Blackberry and VMware.
  • Installed and configured Windows Server 2008 and Windows SQL Server 2008 to host a Nimsoft monitoring application.
  • Run Queries in Microsoft SQL Server Management Studio to troubleshoot database issues and electronic workflow problems.
  • Created and conducted training for current and new product releases Lead mentor for Windows Server, SQL, Messaging, Microsoft Access
  • Created basic ksh and sql scripts to automate various jobs and support reporting and monitoring alarms.
  • Developed sql queries to verify data correctness between EDW Teradata ware and Oracle.
  • Update Sybase database with iSQL.

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6 SQL Jobs

No jobs at selected location

10. Active Directory

demand arrow
high Demand
Here's how Active Directory is used in Senior Support Engineer jobs:
  • Designed and implemented Active Directory structure for production and testing environments.
  • Manage Blackberry Enterprise Server, Good Enterprise Server, Active Directory 2008 R2 server and Bit9 Parity Servers for multiple offices.
  • Experience with Active Directory to register CAC certificates, re-enable and unlock accounts passwords and change OU's.
  • Exchange depends heavily on Active Directory and the physical network to route mail across different geographical sites.
  • Performed administrative support for Microsoft Server 2003-2008, Active Directory, Exchange and Mobile devices
  • Used Remedy ticketing system 5.1 and Active directory for domain controller (AD).
  • Managed Active Directory accounts, Group Policy Objects, and file and print shares.
  • Provided high-level customer support for four Exchange and Active Directory products.
  • Create PowerShell scripts and commands for Exchange and Active Directory tasks.
  • Managed active directory, ADFS, and Office365 environments.
  • Supported users, groups and computers through Active Directory.
  • Remove and create customer accounts via Active Directory.
  • Account creation and modification in Active Directory.
  • Update Active directory for VidYo conference users.
  • Researched and engineered solutions to integrate an HP9000 RP7400, running HP-UX 11.x, into a Windows 2000 Active Directory Environment.
  • Implemented and managed Windows multi-domain networks, including DHCP, WINS, DNS, SQL, SMS and Active directory.
  • Administer Active Directory, Citrix, AS/400.
  • Used Powershell scripts to maintain, migrate and check status on various parts of an Active Directory and Xenapp based network.
  • Support enterprise exchange, active directory, citrix & sql servers for different clients.
  • Support included the following: o Active Directory (Directory Services) o DNS, DHCP o Terminal Servers o Group policy

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1 Active Directory Jobs

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11. Setup

demand arrow
high Demand
Here's how Setup is used in Senior Support Engineer jobs:
  • Perform hardware setup, software installation/configuration, and the day-to-day administration of Microsoft operating systems and related services.
  • Assist national clients, on-location, with the administration and difficulties related to user accounts, privileges setup, and email.
  • Duplicated Customer's problems internally to figure out the solutions, and gained good experience with Global Oracle HRMS Setups.
  • Provided support for operational tasks including: certificate renewals, host class/environment setup, hardware transfers, etc.
  • Assist with after hour's projects such as office moves and new user account setups and deployments.
  • Assisted Microsoft Support Engineers and end users in Windows 95 setup, troubleshooting and usage.
  • Maintain and setup new Windows, Android, Apple, and Blackberry phones.
  • Worked on HA Proxy setup, configuration and integration.
  • Assisted clients with setup and configuration of security appliances.
  • Installed and setup laptops for the sales associates
  • Full PC hardware/ software setup and troubleshooting.
  • Helped setup and configure QA lab.
  • Initial setup and administration of demo environments for potential United Kingdom Healthcare clients.
  • Figured out how to get a Unix server, Tote Server, and Windows NT to communicate through a digiBoard setup.
  • Provided meeting information as well as meeting scheduling and software installation / setup to Webex meeting Hosts and Attendees.
  • Worked on Nagios setup, configuration, check scripts, monitoring servers, troubleshooting.
  • Created purchase requisitions for IT hardware/software Setup and maintained phone system.
  • Assist local IT to setup/move and repair PC's as needed.
  • Created microenvironment with Red Hat Virtualization to simulate customer setup and successfully troubleshoot operating system issues.
  • Assisted customers with setup on Value Added Networks such as Advantis, GEIS, and Ordernet.

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25 Setup Jobs

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12. Linux

demand arrow
high Demand
Here's how Linux is used in Senior Support Engineer jobs:
  • Designed infrastructure, integration, & processes for LTE TBS (Test Base Station) hardware, software & Linux OS.
  • Installed and configured multiple Linux Advance Servers for Oracle and other typical servers including TSM backup and mail servers.
  • Developed tools for configuration, testing, simulation and maintenance of the trading system in both Linux and Windows.
  • Work with Mac OS, Linux and Microsoft SQL Server 2005/2008/2012/Microsoft Server 2003/2008/2012 on a daily basis.
  • Build and test NIC driver and encryption (SSH) drivers for testing upgrade of Linux kernels.
  • Administered and managed trading application running on hundreds of servers running Red Hat enterprise Linux 5.0.
  • Maintain all desktop and laptops for 1,000+ users in a mixed Windows and Linux environment.
  • Executed batch scripts in Linux environment to process campaign data and generate files.
  • Implemented Cost effect Linux solution which backup all clients and company data.
  • Designed load balancing solution based on Linux Virtual Servers and Cisco switches.
  • Performed Linux administration on servers running Red Hat enterprise 5.0.
  • Experience with software and hardware debugging using Linux CLI.
  • Use of Linux, MySQL Replication, Shell Scripting, DRBD, Heartbeat, HP Switches.
  • Install, configure Oracle 11gR2, ASM Grid 11.x-12c version on RedHat Linux x86_64.
  • Administered all facets of network management using hybrid network configurations consisting of Linux and Microsoft topologies.
  • Reproduced customer systems on Solaris, Linux and Windows operating systems.
  • Configured Apache and IIS - Set up domain-level webspace on both Apache (Linux) and IIS (Windows 2000)
  • Major Achievements/Contributions: Installation and troubleshoot of Linux/ Windows based server, LAN/WAN.
  • Provided 24/7 technical support on Teneros products involving Linux, Windows, and VMware environments residing on HP and SuperMicro hardware.
  • Support ECM, EDS, and Widep in Windows, Linux, UNIX, Solaris, and Mac environments.

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6 Linux Jobs

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13. Desktop

demand arrow
high Demand
Here's how Desktop is used in Senior Support Engineer jobs:
  • Perform Blackberry activation and configuration for users as well as blackberry /Desktop re-director related synchronization issues.
  • Collaborate with LAN technicians/network administrators to ensure efficient operation of the company s desktop computing environment.
  • Designed and standardized server and desktop workstation hardware for testing and development areas.
  • Inventory, Purchasing, Installation, Configuration, Repairing and OS Imaging of all desktops, laptops, printers and copiers.
  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
  • Assist in implementing internal moves, adds and changes for IT equipment and coordinating moves with Desktop Services Project Manager
  • Repair, service, and install laptops and desktops where MS Windows Operating System is installed.
  • Help to develop process for rapid deployment of Desktop and Lab infrastructure via Ghost.
  • Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems.
  • Supported Corporate Headquarters and 11 International Offices on desktop support and virtual private network.
  • Ensured adequate patches were applied to desktops utilizing McAfee VirusScan Enterprise and WSUS.
  • Performed desktop support to State Farm employees in person and by telephone.
  • Provide local and remote desktop support for corporate headquarters and locations globally.
  • Provide remote desktop, laptop support for all MS Office Suite.
  • Repaired server and desktop computers.
  • Worked extensively with serverdesktop functionality as related to Active Directory.
  • Handle all desktop and laptop images for internal users, home users as well as remote offices using Symantec Ghost.
  • Supported clients via email, phone, and remote desktop sharing.
  • Maintained Symantec ghost server used to deploy corporate Windows 2000 images to cdi desktops and laptops.
  • Experience with VMware ESX and related server and desktop virtualization (VDI) technologies.

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14. Backup

demand arrow
high Demand
Here's how Backup is used in Senior Support Engineer jobs:
  • Created policies for Disaster recovery that included client scheduling backup policy sets data retention periods tape rotations and Service Level Agreements.
  • Supported Object Storage environments which delivered distributed and decentralized Cloud Storage, Secure Backup, Disaster Recovery and Storage-as-a-Service solutions.
  • Maintained section of testing lab used for replicating customer environments, directly responsible for Microsoft and backup environments.
  • Experience in planning and implementing Disaster Recovery solutions, Backup/Recovery strategies, Performance Analysis etc.
  • Configured Full backup, differential backup and incremental backup.
  • Used vi to create user profile, custom application configuration and scripts to perform scheduled backups.
  • Designed, built and administered backup solution / structure for server and workstations across global department.
  • Assisted customers with their Backup Disaster and Recovery plans via our BDR modules we offer.
  • Monitored backups for clients to ensure completion, and troubleshot failures.
  • Implemented NFS backup server for three Sunfire-T1000 internal servers.
  • Monitored remote backup software for both servers and clients.
  • Supported manufacturing; BackUPS, SmartUPS, and Line-R
  • Managed backup and disaster recovery of the team.
  • Develop and design different backup and restore policies as per the client requirement in NBU and Tivoli Storage manager.
  • Performed backups and restores as needed utilizing Symantec Backup Exec 11.0.
  • Provided backup assistance to Adelphia TMC with the ABS customers.
  • Supported ArcServ, Backup Exec, and Bacula backup servers.
  • Manage company wide daily and monthly backups using Veritas BackupExec.
  • Assisted configuring offsite replication as well as the backup type differential, incremental and full backups.
  • Used enterprise backup software which includes VERITAS NetBackup Server 6.0, Veritas/Symantec BackupExec V10/11, Symantec BackupExec System Recovery Server v6.5.

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15. Vmware

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average Demand
Here's how Vmware is used in Senior Support Engineer jobs:
  • Offered expertise in Single Sign Solutions, tested and troubleshoot issues in VMWARE.
  • Migrated client servers from Bare Metal to VMware from Windows 2003 Small Business Server to Windows 2008R2 with Windows 2010 Exchange.
  • Developed, deployed, and actively maintain VMware 6 environment for testing lab for quicker break/fix and product enhancement turnaround.
  • Designed, built, and maintain current VMware environment; including hardware, switching, and external data storage.
  • Provide primary support to Managed Service client's systems running Windows operating systems as well as VMWare.
  • Headed team of support engineers to help reduce the physical footprint in the lab, utilizing VMware.
  • Design, implement and administer Ubuntu 6.06 & 8.04 LTS server in VMware virtual environment.
  • Created VMware Site Recovery Manager training which increased overall employee competence in the product.
  • Created VMware server farm for use by support engineers to troubleshoot client issues.
  • Trained other Support Engineers on use of MessageOne products and general use of VMware
  • Implement and Manage VMware environments and Server farms.
  • Provided third-party Exchange and VMware support to customers.
  • Install and deploy Vmware vCenter 5.1 and 5.5 with different networking and storage methods.
  • Designed, built and administrator of VMware ESXi environment.
  • Install and configure Windows servers (2008/2012) and Windows 7 workstations on ESXi 5.5 / VMware vSphere web client.
  • Implemented Vlan's on layer 2 and layer 3 Switches Led and implemented a new datacenter using VMWare technology.
  • Installed and support VMware ESX 3.5 & 4 VSphere utilizing multi network & iscsi storage.

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16. Unix

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average Demand
Here's how Unix is used in Senior Support Engineer jobs:
  • Develop compliance templates for various UNIX operating systems based on industry standard guidelines and government regulations.
  • Support the ClearCase and ClearQuest product family with a deep level of experience of UNIX Administration and Microsoft Windows System Administration.
  • Set and change passwords in NT and UNIX environment, DHCP new devices, backup, shutdown and reboot servers.
  • WAN support includes a Windows Active Directory domain with UNIX and Exchange providing email and web access/domain name services.
  • Mentored and trained new hires on UNIX/Windows Administration as well as the ClearCase and ClearQuest product family.
  • Perform System Administration functions of Windows, Unix, CentOS, and RedHat as required.
  • Provided customer support for Real Time UNIX, X Windows and Motif software products.
  • Worked on multiple UNIX based installations and upgrades at customer sites.
  • Provide connectivity between Windows, UNIX and IBM AS400.
  • Worked on multiple UNIX OS installations and customer upgrades.
  • Assist Network and Unix Administrators with projects.
  • Programmed PHP, KSH and SH scripts for Unix based systems.
  • Maintained call center phone system for 300 users including queues, agents, and vectoring utilizing UNIX based Avaya phone systems.
  • Provided backline support for Precise Performance Management Software running on various UNIX and windows platforms.
  • Administered company network of Unix and NT machines as well as company's firewall !
  • Schedule TSM, NBU and UNIX Batch jobs in Tivoli Workload Scheduler.
  • Assisted in the design and development of VME/UNIX-based computer system.

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2 Unix Jobs

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17. Knowledge Base

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average Demand
Here's how Knowledge Base is used in Senior Support Engineer jobs:
  • Created knowledge base articles for undocumented issues and provided excellent customer service while working effectively in team environment.
  • Created utilities to assist support in troubleshooting issues including co-development of an internal knowledge base.
  • Administer Knowledge Base and policy documentation processes.
  • Documented troubleshooting and problem resolution steps to create knowledge base that was used to reduce case mean time to resolution.
  • Provide technical support services to 3rd party Android application developers via email, knowledge base and phone support.
  • Converted knowledge base to HTML creating first support site resulting in 30% reduction of support costs.
  • Utilize call tracking and knowledge base tools to record customer reported issues and progress to resolution.
  • Implement a ticket system, knowledge base, lab environment and new hire training.
  • Document technical solutions which have been included in Microsoft's online technical knowledge base.
  • Advised management team on the establishment of a uniform and standardized knowledge base.
  • Contributed to Knowledge Base and increased SR deflection while enhancing customer support.
  • Back up/manage/write and maintain technical knowledge base by Java and XML scripting.
  • Assisted in enhancing the knowledge base and knowledge management documentation processes.
  • Author knowledge base solutions using Smart Support interface for external customers.
  • Write knowledge base articles/white papers for internal and public use.
  • Write complex technical articles and sample programs for knowledge base.
  • Document resolutions and updates self-help and staff knowledge base.
  • Authored 50 internal knowledge base procedures.
  • Produced multiple Informatica knowledge base solutions.
  • Develop program samples in C/C++ or C#, and Knowledge base articles to demonstrate proper use of various APIs.

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5 Knowledge Base Jobs

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18. VPN

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average Demand
Here's how VPN is used in Senior Support Engineer jobs:
  • Configured all devices for remote sites/plants, vendors and added new equipment to RADIUS and worked with MPLS-VPN and TACACS configurations.
  • Involved in providing access to user machines and partners outside our network by SSL and IPSEC VPN tunneling.
  • Account administration of Microsoft Exchange/Office 365, Active Directory, Juniper/RSA VPN, and Cisco WebEx.
  • Designed and implemented multiple remote sites for communication via VPN and remote access technologies.
  • Manage clients via telephone, e-mail, VPN and WebEx sessions.
  • Provide support and troubleshooting for VPN remote access and wireless connection.
  • Configured Orinoco wireless cards, VPN and remote dial-up communications.
  • Specialized in VPN and wireless networking, remote WAN.
  • Install and Configured VPN and Firewall.
  • Configured system-wide user credentials and authentication with Cisco 3000 VPN concentrator.
  • Implement and configure Cisco & Sonicwall firewalls, client based & point to point VPN connections.
  • Administer Watchguard firewalls and set VPN tunnels for 8 users.
  • Configured VPN credentials for 60 VIP personnel..
  • Supported remote users accessing Bowne's WAN via VPN, Terminal Server, or Citrix.
  • Administered Microsoft Exchange 5.5, DNS & DHCP, and Nortel Contivity VPN.
  • Configured, tested and supported Nortel Contivity VPN service client.
  • Support and configure OpenVPN for remote users IPad'.

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1 VPN Jobs

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19. OS

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average Demand
Here's how OS is used in Senior Support Engineer jobs:
  • Reduced costs by conducting remote testing that optimized commissioning procedures and resource allocation where appropriate.
  • Contribute to improving support procedures and monitoring diagnostic tools.
  • Controlled and managed cost-effective business performance projects.
  • Work closely with the account teams with issues and concerns around Product Marketing, Sales, or Product Change Requests.
  • Maintained avionics gear from the Grumman F-14 Tomcat as well as several other carrier-based aircraft manufactured by Grumman Aerospace Corp.
  • Network Change Management - Work with cross functional teams to identify and stream line processes as per National guidelines.
  • Work closely with an Oracle Field Engineer until the hardware has been restored and back in service.
  • Perform on-call duties and host company-wide meetings on a rotation for a week each turn.
  • Participated in cross functional teams to drive process improvements and streamline process flows.
  • Diagnose issues as reported by customers and file code-change requests as needed.
  • Reformed the management and disposal process for end of life I.T.
  • Upgraded patches on the OS and hardware platform.
  • Work closely with Sustaining Engineering.
  • Lowered customer costs and error rates while significantly improving efficiency by deploying LightSpeed POS/inventory management systems.
  • support availability by implementing a cross training culture to provide continuous support without downtime.
  • Proposed and initiated reorganization of support team into multi-tiered support teams.
  • Monitor inbound ticket queue in a webhosted ticketing system which manages all client reported issues.
  • Use VMware Fusion/Virtual Box to install Windows 7 on OSX laptops.
  • Review the MOPs and configure the switch ports for POS, printers, Cams, DVR's and all other devices.
  • Manage VMware ESXi 5.5 environment running various Windows Server and WorkAssure application versions for testing and issue reproduction purposes.

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20. Citrix

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average Demand
Here's how Citrix is used in Senior Support Engineer jobs:
  • Perform in-depth analysis of memory/core dumps, user dumps, network traces and Citrix specific tracing and logging.
  • Investigate failures in Citrix Web modules with custom debug tracing necessary to isolate root cause.
  • Served as a support engineer and administrator for multinational Citrix MSP.
  • Provisioned user accounts for use with Citrix and Service-Now.
  • Designed, built and administrator of Citrix environment.
  • Learned initial processes and procedures without formal introduction and training to support critical enterprise services (especially published Citrix apps).
  • Provide Technical Support to Citrix Customers, Resellers and Sales Engineers via Phone, Email, Chat and Blog.
  • Achieved compliance by streamlining daily, weekly, and monthly processes used to patch Windows Citrix and non-Citrix servers.
  • Develop, install, and attend product demos at VMworld, Citrix and other conferences.
  • Participated in the "Offline Support" rotation, which provides 3rd level troubleshooting of all Citrix based products.

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21. Cloud

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average Demand
Here's how Cloud is used in Senior Support Engineer jobs:
  • Performed VM migration, and assisted customer with from-premise-to-cloud migrations.
  • Transitioned vital engineering information into the cloud.
  • Presented cost comparison for product upgrade (On premise vs cloud) to directors of IT and business teams.
  • Delivered several sessions of Office 365 cloud-based training to a cross-boundary audience including service and field engineers.
  • Designed and deployed complete Server and cloud based solutions for a wide variety of customers.
  • Handled customer requests for cloud based services by interfacing with other internal departments as appropriate.
  • Managed Server, email and file replication back up appliances in a cloud environment.
  • Assisted with migrations from on-premise Exchange environments to Exchange Cloud (Office365).
  • Managed and deployed Hyper-V and Windows Server 2012 instances in cloud environment.
  • Lead migration from Unix System V to current Cloud technology.
  • Assisted customers will access to application on the cloud.
  • Experience in Cloud service models IAAS, PAAS, SAAS.
  • Diagnose and troubleshoot proprietary Cloud applications Investigate and resolve problems including liaising with other systems if needed.
  • Installed Cloud watch logs, Stack driver and OSSEC agents on EC2 backend instances.
  • Provide support for the Atmos Cloud Object Storage application.
  • Worked in a Post-Sales and Pre-Sales implementation and integration technical support role for the Wanova Cloud Based Server/Client Software solution.
  • cloud migration) Remote management of Windows server 2008 and 2012 for 20+ clients Active directory OU creation and user provisioning.
  • Supported Interwoven I-Manage 8.5 Worksite (HP Product) for Law firm Configure Datto BDR Systems for Cloud Offsite Storage

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13 Cloud Jobs

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22. Solaris

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average Demand
Here's how Solaris is used in Senior Support Engineer jobs:
  • Administered highly available Advent Geneva environment running on Sun Solaris.
  • Support for customers using NFS, CIFS and ISCSI to connect to shared pools under open Solaris.
  • Experienced with Windows 2000/2003, OSX, Red Hat Linux, and Solaris Operating Systems.
  • Configured servers in lab and ran VTS Solaris tests to verify hardware good.
  • Performed system administration for Solaris 8/9/10, Windows NT4.0/2000/2003 and HPUX.
  • Installed, upgraded and configured RHEL 5.x/4.x/3.x and SUN Solaris 9.x/10.x.
  • Provided highest corporate level Solaris(Unix) OS support.
  • Engineered LDOM, ZFS, and Solaris zone solutions.
  • Resolved environment issues on Solaris, HP-UX and Windows.
  • Supported ZFS, and Solaris zone solutions.
  • Experienced with Solaris 7, 8, 9 & 10.
  • Installed Shareplex 5.1.0 and patches on Solaris, HP-UX, and Linux.

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23. Suite

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average Demand
Here's how Suite is used in Senior Support Engineer jobs:
  • Enhanced remote management and problem diagnosis of cluster storage systems by writing suite of remotely invoke-able system monitoring and management scripts.
  • Work with the QA team to provide real-world scenarios and complications to be included in future test suites.
  • Used debugging tools and advanced troubleshooting to analyze problems and develop solutions to suite customer s unique requirements.
  • Provided functional and technical customer support on a global scale for HRMS and HCM E-business suite customers.
  • Worked with customers to troubleshoot application, technical and integration issues for the HRMS solution suite.
  • Managed onshore/offshore team and worked on automating the regression test suites using Microsoft coded UI.
  • Diagnosed, analyzed & resolved technical issues with Microsoft Office Suite and Blackberry Support.
  • Provide MS Office Suite support for Outlook, Word, Excel, PowerPoint.
  • Provided production support to a suite of applications that used these web services.
  • Used a suite of specialized tools to complete accurate and valid audits.
  • Resolved incoming Service Requests related to Oracle Projects Suite.
  • Supported Office 2000 full suite.
  • Administered several Oracle Middleware production environments, including installations of Oracle Service Bus, Oracle SOA Suite and Oracle BPM.
  • End to end support of clients and partners in installation and configuration of Permeo software suite of products.
  • Provided technical support and customer service for key customers using HealthRules integrated Payor product suite.
  • Test and certify Intergraph's PDS suite of application software and next generation 3D application.
  • Upgraded different Oracle Middleware suites to their next version.
  • Worked on Genesys suite v7.x / 8.x.
  • Recommend and initiate strategies to centrally manage Mac OS X systems and iOS mobile devices using the Casper Suite.
  • Provided pre- and post-sales support for developers using our software tool suite !

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2 Suite Jobs

No jobs at selected location

24. PCS

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average Demand
Here's how PCS is used in Senior Support Engineer jobs:
  • Maintain, manage, and test Windows updates pushed out by WSUS server to all end user PCs and laptops.
  • Applied the methodology of problem-cause-solution (PCS) throughout my daily process.
  • Engineered robust solution to deploy standard image to all in-service PCs.
  • Involved in Migration of MetroPCS retail stores onto T-Mobile Network.
  • Imaged new PCs prior to deployment to customer.
  • Designed and developed message system for Pegaso PCS (Telecommunication Company).
  • Supported products included Aspect UnifiedIP systems, Aspect Ensemblepro systems, Windows servers, Linux servers, and Windows PCs.
  • Spearheaded design of process to deploy monitoring software to PCs, laptops, and tablets in 20 Healthcare facilities.
  • Replaced hard drives, PCs and/or laptops and Ran data restore utilizing Altiris software.
  • Supported multiple local operators including Entel PCS, Movistar and Smartcom.

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25. Recovery Procedures

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average Demand
Here's how Recovery Procedures is used in Senior Support Engineer jobs:
  • Perform production operations support, including checking daily logs, backup/recovery procedures, disaster recovery, and patching and periodic maintenance.
  • Implemented basic restart/recovery procedures and troubleshooting this purpose.

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26. DNS

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average Demand
Here's how DNS is used in Senior Support Engineer jobs:
  • Performed enterprise analysis and remote-hands service for SaaS hosted applications, IPv6, DNS and DC infrastructure.
  • Installed and configured DHCP and DNS Server s using Microsoft and Linux platforms
  • Maintained DHCP, DNS and Wins servers for corporate and field users.
  • Implemented Linux internet gateway with DHCP and DNS services.
  • Managed DNS records for Virtuoso hosted services.
  • Resolved network and DNS issues.
  • Worked on InfoBlox to change and create Secure DNS, DHCP and IPAM.
  • Worked on DNS & WINS Issues.
  • Implemented WINS, DNS and DHCP.
  • Worked on Infoblox to configure DHCP Scopes and DNS for Retail Stores.
  • Administered DNS, blades, SANs, switches and routers.
  • Implemented Load balancers and assigned load balancer DNS for Route53 for Site failure and Disaster Recovery.

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7 DNS Jobs

No jobs at selected location

27. QA

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average Demand
Here's how QA is used in Senior Support Engineer jobs:
  • Migrated and maintain all engineering, support and QA Domino and Exchange environments to adapt for current changing needs.
  • Selected to participate in the integration of automated testing into MQA process using Java, TestNG & ATU report.
  • Worked with Development and QA on specific release builds to test added functionality or issue resolution.
  • Interacted with QA, sales and engineering teams to ensure accuracy & quality support.
  • Support customers, sales engineers, new deployments, trial, production and QA.
  • Documented newly identified issues and solutions for use by QA and Technical Support departments.
  • Included interacting between development, QA and the editorial staff on technical matters.
  • Performed QA testing to ensure customer satisfaction was met with new software releases.
  • Run QA test scenarios against all patches prior to distribution to customers.
  • Coordinated with QA testers for end-to-end unit testing and post-production testing.
  • Provide valuable technical and business assistance to Testing and QA team.
  • Collaborated with software engineers to provide feedback for QA purposes.
  • Managed support servers, provided QA and authorized customer returns.
  • Developed in-depth QA manuals and test cases.
  • Perform technical IQA on Tier 1 calls.
  • Developed QA training documents for interns.
  • Develop QA lab and test guidelines.
  • Created and maintained QA lab infrastructure.
  • Involved in Microsoft Office 365 migration project, Beta tester and migration QA Microsoft share point project migration.
  • Support and co-ordination of testing activities during Development, QA and pre-Production stages of product development.

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28. Tcp/Ip

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average Demand
Here's how Tcp/Ip is used in Senior Support Engineer jobs:
  • Resolved routing and switching issues in the environment, TCP/IP Protocols, IP Routing, LAN/WAN experience.
  • Use of knowledge of Ethernet based TCP/IP networks, Microsoft Servers and workstations.
  • Worked heavily with the installation of TCP/IP and LAN Workgroup giving users access to trade applications and the Internet.
  • Attained working knowledge of Microsoft NT, Novell (3.x & 4.x) and TCP/IP networking systems.
  • Support CA Netmaster products for TCP/IP, SNA, File Transfer.
  • Worked over the phone and onsite with clients troubleshooting issues at all levels of the TCP/IP stack.

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29. Internet

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average Demand
Here's how Internet is used in Senior Support Engineer jobs:
  • Conducted technical training for Internet Solutions Support Engineers.
  • Experience in installing/configuring Internet services i.e.
  • Develop e-mail marketing content and PAD files for submission of software to internet shareware sites.
  • Conducted research and development testing that led to the patent acquisition for Internet Voice Tracking.
  • Maintained internal Checkpoint Firewall -1650 running NGX for internal network connectivity to the Internet.
  • Organize, maintain, and update centralized database for hotel internet portals.
  • Supported a virtual private network via Internet for 11 remote offices.
  • Share my expertise in Oracle Fusion Middleware and Oracle internet Application Servers with clients and support service team.
  • Performed IOS upgrade of Cisco IOS (Internetwork Operating System).
  • Developed an online Internet bank...

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30. Level Support

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low Demand
Here's how Level Support is used in Senior Support Engineer jobs:
  • Provide expert level support over phone, email, and video for all LifeSize video conferencing products, endpoints and infrastructure.
  • Provide phone level support to customers of security application along with Network Management took Kit.
  • Provided second level support to the primary response group through conferencing and guidance.
  • Provided 2nd level support for Vines Network Operating System and Windows NT/2000.
  • Led the creation of a high-level support system and data control group.
  • Supported Client Reps with second and third level support issues.
  • Provided second level support to Level 1 Support Engineers.
  • Second level support for Checkpoint FireWall-1 network firewall software.
  • Provided Tier3 level support for customer issues.
  • Provide 2nd and 3rd level support to all TD employees including SVP, VP's, CEO and COO level support.
  • Developed/implemented/managed structures between High-level Support and the Operations & Maintenance Centre.
  • Replicated and escalate problems reported by first and second level support engineers from America and European outsource vendors.
  • Top level support for multiple software applications Worked on a support team with 24/7 support model.
  • Provide Tier 3 end level support for all Sonus Network products.
  • Planned, strategized and allocated financial and team resources to establish core help desk facility offering multi-level support capabilities.
  • Provided 2nd level support for Network Management product CVXView that resided on SUN server, using Solaris.

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2 Level Support Jobs

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31. Mac

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low Demand
Here's how Mac is used in Senior Support Engineer jobs:
  • Included in these systems were their Active Directory Servers, management application servers, branch servers and automatic teller machines.
  • Managed all Macintosh routine maintenance, software reliability testing, network upgrades, and equipment purchasing projects.
  • Work within Active Directory; creating both machine and user accounts within client s enterprise environment.
  • Managed $1M+ plant project to convert machinery to produce new improved 9V & AAA products.
  • Answer to and perform IMAC requests as they are submitted through the service desk.
  • Provided AD Administration on Users Accounts, Computer, Groups, and Macintosh binding.
  • Translate to the machine shop and quality control departments into geometrical tolerances.
  • Maintained PC and Mac systems for 80-90 users.
  • Expanded my training and experience with MAC OS 9.1 - 10.6
  • Support Bitlocker and FileVault encryption software on laptops and tablets running Windows 7, 8 and Mac OS.
  • Transfer data from original computer to new machine and ensure that all data arrives without error.
  • Skilled in usage of VMWare Infrastructure Manager to create and administer guest virtual machines.
  • Created and implemented computer image process for Macs, PC.s and iOS devices.
  • Fix all vulnerabilities on machines that have failed to install hotfixes and patches.
  • Manage and troubleshoot hundreds of virtual machines with the use of vSphere.
  • Converted paper machine to better performing defoamer at reduced costs.
  • Work with the company s helpdesk on assigned problem/IMAC tickets.
  • Integrate JAMF Casper Mac management software global wide.
  • Experienced in VM to VM and PM to VM migration experience using VMWare and other virtual machine softwares.
  • Connect MACs to AD domain (Centrify Express), and configure SMB shares.

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32. SLA

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low Demand
Here's how SLA is used in Senior Support Engineer jobs:
  • Interpreted functional specifications and wrote technical specifications documents to translate business requirements into Object Oriented Programs in C#.
  • Worked directly with business units to understand strategic and tactical goals and translate into effective IT support and infrastructure services.
  • Assumed the role of point of contact with the Oracle Senior Legislative Analyst on legislative issues that require additional research.
  • Organized and supervised customer support for entire I-DEAS Drafting product family, including ancillary products such as data translators.
  • Supported, trained and maintained US Based Rules and Fast Formulas, as well as legislative requirements for payrolls.
  • Enabled our customers to be successful, while identifying areas of opportunity in their SLA's with Hewlett-Packard.
  • Performed testing, both manual and automated, of I-DEAS Drafting and data translator products for CASE/SDRC.
  • Tested new Trading Partner files to determine if transmitted data was being translated and printed accurately.
  • Developed and refined SLA's, Tier 1-4 Support Flows and Engineering escalation protocols.
  • Implemented a set of SLA's for the purposes of outsourcing the Service Desk.
  • Respond efficiently to SLA generated under the various Government agencies and prioritize same.
  • Provide on-demand reports to the management regarding the agreed on SLA.
  • Monitor SLA s to ensure objectives are met.
  • Provided customer support for EDI translation software.
  • Documented standard procedures on handling end user issues and escalation rules and defined SLAs.
  • Provided critical Year-End support in Payroll for multiple legislations on a global-level.
  • Manage server and software incidents to meet all SLAs.
  • Worked within defined SLAs that I helped create.
  • Maintain server uptimes in accordance with SLAs.

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33. IIS

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low Demand
Here's how IIS is used in Senior Support Engineer jobs:
  • Provided support and troubleshooting for IIS, Domino, Apache and Sun One web servers.
  • Handled all kind of IIS issues.
  • Implement, manage, and maintain Belarc System Management Software on Microsoft SQL Server and Internet Information Services (IIS).

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34. Voip

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low Demand
Here's how Voip is used in Senior Support Engineer jobs:
  • Assisted corporate infrastructure for VOIP network management and troubleshoot.
  • Provided Level 3/4 technical support, troubleshooting, software upgrades and maintenance for the integrated VoIP network.
  • Provide post-sale technical deployment client support on Cisco VoIP and IP telephony call management systems.
  • Build VoIP telephone features such as voice mail,
  • Handled onsite installation and remote support of workstations, servers, VOIP systems, and network equipment.
  • Supported advanced remote configuration of VoIP analog telephone adapters and IP hard and softphones.
  • Provide network support of VOIP, Cisco Equipments, Noble Dialler to Clients from NOC.
  • Support integration into new and existing VOIP networks with varied major manufacturers Cisco, Shoretel, Microsoft OCS/Lync, ect...

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35. SAN

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low Demand
Here's how SAN is used in Senior Support Engineer jobs:
  • Developed internally customized conference scheduling software, eliminating the cost of outside solutions and saving several thousand dollars.
  • Configure, manage and monitor SAN environment to ensure constant availability.
  • Upgraded databases and executed sanity tests.
  • Migrated hundreds of active object and purged thousands of stale legacy users, groups, servers, and domain records.
  • Reduced projected test equipment costs by over one million dollars and communications costs by one hundred thousand dollars.
  • Scrutinized and audited vendor bids saving the company thousands of dollars in unnecessary charges and inflated projections.
  • Manage and monitor Dell MD1000, 1200 and 3200 SAN using OpenManage and Modular Disk Storage Manager.
  • Assembled and tested over one thousand units of next-gen wireless development and test platforms.
  • Worked directly with thousands of users to develop friendly UI using tracking methods.
  • Provided phone support for NAS and SAN implementation in Windows based network environments.
  • Supported HP c-Class Blade technology, Brocade 4 GB SAN fiber Switch.
  • Worked remotely to solve various problems with SAN and NAS.
  • Located in San Diego, CA.
  • Tested TPC to monitor SAN performance.
  • Provided customer phone support for SAN and NAS hardware and software over iSCSI, Fiber Channel and Ethernet standards.
  • Designed, configured and implemented 18 TB Cybernetics SAN as the back-end shared storage for VMware Cluster.
  • Delivered onsite technical training for SMS Engineers on SAN Storage Products.
  • Provide pre and post-sales support of all Nexsan Technologies' storage solutions.

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2 SAN Jobs

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36. Trouble Tickets

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low Demand
Here's how Trouble Tickets is used in Senior Support Engineer jobs:
  • Capture trouble tickets in to remedy software system to track and assign priority depending on the important end urgency of it.
  • Opened and managed trouble tickets; tested solutions in a lab environment; configured software and hardware; reported bugs.
  • Monitor and respond to time critical emails and trouble tickets with regards to network faults.
  • Worked with vendors to resolve trouble tickets for residential and corporate end users.
  • Resolve Agency wide trouble tickets in custom HP Service Manager CAPRS application.
  • Managed harder trouble tickets until a resolution or workaround was found.
  • Tracked trouble tickets via RightNow-based incident console.

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37. LAN

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low Demand
Here's how LAN is used in Senior Support Engineer jobs:
  • Deployed applications on multiple web servers and maintained Load balancing, high availability and Fail over functionality.
  • Experience in developing Validation Plans, Validation Protocols and Reports.
  • Participated in customer planning meetings to analyze and suggest solutions.
  • Managed turbine-generator and turbine-valve maintenance outages at different plants.
  • Consulted clients and recommended capacity planning and hosting solutions.
  • Authored and implemented testing plans for releases, as well as regression and post release testing of software defects.
  • Network and Application Performance Monitoring; Identify enterprise, WAN/LAN data flows and data handling strategy and concepts.
  • Improved process control: created a plant level materials control laboratory to approve, qualify procedures.
  • Assisted in preparation for planned deployment of Monitoring, Data Warehouse, and Service Level.
  • Assist HP Sales with the planning and execution of new deals and/or upgrades, etc.
  • Planned, scheduled, and allocated resources across multiple projects for subsidiary companies.
  • Helped established Test Engineering department in Ireland facility; set up test stations.
  • Participated in high level system planning and budgeting.
  • Review Release Planning documents to ensure requirements met.
  • Team leader and serves as the focal point for technical support to customers and resolution of equipment issues on Ion Implanters.
  • Led strategic planning process for project development and equipment procurement activities to support Mirant s $15 B construction program.
  • Designed (in Visio), planned, installed and maintained labs for the team.
  • Installed and managed network equipment for LAN/WLAN and WAN topologies.
  • Develop project roadmap plans for yearly goals and achievements.
  • Analyze SAR/GARs, SAA/GAAs, Transmission Plans and other documentation to determine configuration requirements and configuration alternatives.

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7 LAN Jobs

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38. CRM

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low Demand
Here's how CRM is used in Senior Support Engineer jobs:
  • Performed administrative service on Web based CRM, CMS and business specific software servers.
  • Administered user accounts in Virtuoso CRM system.
  • Track customer information using CRM software.
  • Maintained customer information within support CRM tool (Siebel).
  • Strengthened and overhauled client CRM for support capabilities using Salesforce.com.
  • Provided project management in the development of the Siebel CRM system and the Nortel's IVR system.
  • Documented system issues by means of Vantive, Remedy, OASIS and proprietary CRM systems.
  • Record and track all support interactions via existing CRMs (e.g.

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39. Sharepoint

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low Demand
Here's how Sharepoint is used in Senior Support Engineer jobs:
  • Submitted a thorough proposal for the implementation of SharePoint across a network of over 400+ workstations and eight servers.
  • Performed IT administration of exchange online, SharePoint, office communicator, and live meeting.
  • Administer two, three tier SharePoint farms.
  • Subject Matter Expert SharePoint/Security Leads the SharePoint sub domain Lead the SharePoint domain for all of Enterprise support.
  • Net application SOARS Field client system is a SharePoint based .NET application.
  • Created knowbase articles for clients on SharePoint site.
  • Developed Sharepoint website for Badger WTR1605 project..

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40. Technical Assistance

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low Demand
Here's how Technical Assistance is used in Senior Support Engineer jobs:
  • Learned how to manage interactions with the Cisco's TAC (Technical Assistance Center) - to drive issues to resolution.
  • Upgraded response time for technical assistance through the implementation of a customer focused process by re organizing the I.T.
  • Provided technical assistance to team-members by coordinating ownership of support issue escalations for the product or product line.
  • Mentored and provided technical assistance, reviews and follow up on escalated tickets.
  • Provided technical assistance to EMEA and APAC support teams.
  • Accompanied sales representatives on their sales calls providing presales technical assistance.
  • Provide technical assistance to Regulatory Affairs/Quality Assurance (RA/QA) group, Service Administration.

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1 Technical Assistance Jobs

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41. Product Support

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low Demand
Here's how Product Support is used in Senior Support Engineer jobs:
  • Top tier escalation resolution for national product support team requiring supervision of coworkers and projects.
  • Provide remote-based SAP Finance regulatory product support.
  • Work closely with Product Support organization.
  • Assisted Product Support Engineering Group with network and product support issues pertaining to field service.
  • Developed and implemented upgrades and product support for application versions 11i & R12.
  • Provided 2nd level product support for TME 10 enterprise management software.
  • Reviewed and provided feedback for product support plans.
  • Performed Corporate product support for Windows NT.
  • Created new product Support plans.
  • Relocated to New York to help build a new CA PPM Product Support team in the Islandia, NY office.

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8 Product Support Jobs

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42. EMC

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low Demand
Here's how EMC is used in Senior Support Engineer jobs:
  • Ensured assigned customer environments remained at target levels of code and software according to EMC target and adoption specifications.
  • Coordinated with customers and EMC engineers to deploy VNX storage solutions.
  • Provision LUNs as needed for systems on EMC SAN.
  • Provide senior level escalation support and problem resolution support for Dell, EMC, VMware, and Compellent product lines.
  • Install and configure EMC storage hardware and software, including integrated and gateway configurations of the Clariion and Celerra platforms.
  • Managed Storage for making remote copies of EMC Symmetrix DMX and CLARiiON SAN storage.
  • Cork, Ireland Supported ESX 2.5 and VI3 customers using EMC Symmetrix and Clarrion storage technologies.
  • Support Vmware ESX and ESXi server configuration to EMC Datastore Support Oracle backups to EMC

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43. AIX

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low Demand
Here's how AIX is used in Senior Support Engineer jobs:
  • Implemented SAN boot for over 50 AIX servers with FAILOVER and load-balancing for the operating system.
  • Migrated proprietary MAI Basic Four System to IBM RISC running AIX.
  • Supported tier 1 platforms included SunOS, AIX, HP-UX, & Windows.
  • Set up HMC V7 for AIX server management for P5xx and P7xx.
  • Resolved issues related to software or network configurations on AIX, Solaris, HP/UX and Windows servers.
  • Implemented a 4 node SVC cluster to virtualize storage for AIX hosts.

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44. Application Support

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low Demand
Here's how Application Support is used in Senior Support Engineer jobs:
  • Led team of Global Support Center analysts providing technical application support for the HRMS product line.
  • Performed SQL analysis, application support, advanced SQL development, creation of dashboards and reports.
  • Core application support in a variety of server environments including SQL 2000 and MSDE.
  • Provided 3rd level application support and escalation contact for BOXI 3.1 shared infrastructure.
  • Performed application support and deployed applications for QA groups.
  • Assist with network support, application support, phone support (Cisco), Citrix and printing issues.

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4 Application Support Jobs

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45. Nortel

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low Demand
Here's how Nortel is used in Senior Support Engineer jobs:
  • Handled inbound customer support calls for Nortel Data and Optical product issues.
  • Provided hands on support for Nortel Dasa Captive Office during introduction of new products or release.
  • Recreated multiple customer environments with Juniper, Cisco, Nortel/Avaya, Checkpoint Devices.

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46. Problem Resolution

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low Demand
Here's how Problem Resolution is used in Senior Support Engineer jobs:
  • Provided experiential insight and influential feedback, resulting in increased product reliability / availability and supporting problem resolution time performance.
  • Provided customer service and problem resolution.
  • Engineer in charge of problem resolution for Oracle databases both in US Government and global corporations.
  • Helped coach techs to speed problem resolution and further develop troubleshooting process.
  • Coordinate problem resolution between second and thirld level support staff.

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47. Novell

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low Demand
Here's how Novell is used in Senior Support Engineer jobs:
  • Network administrator for Novell servers.
  • Functioned as escalation point for technical issues concerning Novell's Communication Products, for both software and hardware.
  • Provided training on Novell products to employees, customers, and partners.
  • ADVANTAGE SUPPORT ENGINEER Provide dedicated support for Novell Premium customers.
  • Migrated Novell 3.12 servers to NT 4.0.
  • Supported Novell 3.X LAN, planning, testing and implementing and supporting entire LAN environment.
  • Install Network Servers NT, Novell, Lantastic.
  • Provided training, Leadership and guidance to other technicians Created user profiles on NT and Novell Created mailboxes on Exchange.
  • Managed users Novell and Groupwise accounts using Novell Console.

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48. Ldap

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low Demand
Here's how Ldap is used in Senior Support Engineer jobs:
  • Performed system administration including account creation for IMAP, Exchange, Active Directory and LDAP.
  • Provided support and troubleshooting for CA LDAP, Microsoft AD and SUN LDAP directories.
  • administered Active Directory domain accounts and SAP accounts, and created LDAP accounts for new employees.
  • Implemented LDAP integration for Avamar Application.
  • Served as Senior Level on-site Support Engineer Provided ODBC, LDAP, WebLogic, and WebBEA support Built virtual images in VMware

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1 Ldap Jobs

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49. SME

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low Demand
Here's how SME is used in Senior Support Engineer jobs:
  • Performed venture capital technology assessments on emerging distributed generation start-up companies.
  • Designated Subject Matter Expert (SME) after implementing and configuring Windows based Aspect Workforce Management and Aspect Performance Management products.
  • Subject Matter Expert (SME) for Microsoft Project (MSP) and CA PPM Project and Resource Management modules.
  • Completed site surveys of customer assets, network infrastructure and specific hardware needs and made recommendations based on the assessments.
  • Provide technical expertise in the area of network requirements analysis, technology assessments, design, and implementation.
  • Provide all technical support including assessments, maintenance and pro-active solutions for current and future clientele needs.
  • Created functional and technical notes, documents and white papers to facilitate assessment and resolve global issues.
  • Created & delivered training and ongoing readiness to peers for case management tool as project SME.
  • Lead and mentored the peers as application SME.
  • Based on ASME Code Sec.III, NF, AISC ASD Manual 9th Edition and ASME B31.3 & B31.1 requirements.
  • Served as the prime software Subject Matter Expert (SME) for the ARAT Huntsville offices.

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50. Customer Base

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Here's how Customer Base is used in Senior Support Engineer jobs:
  • Provided support to the customer base for highly customized hosted performance management solutions.
  • Collaborated with various team members in creating customer facing documentation and media for new software releases to train the customer base.
  • Managed diverse internal and external customer base; conducted cross-selling inquiries based on customers' financial needs.
  • Designed small revenue growth plans for existing customer base through creation of new services.
  • Trained and enabled UK staff to support the fast-growing customer base in EMEA.
  • Oversee Hewlett Packard's customer base.
  • Provided telephone support for all customer base and onsite support for implementation and troubleshooting.
  • Supported the Northeast region customer base ensuring proper installation and setup of Multiprotocol routers.
  • Acted as a technical consultant for Polylogical's East and Mid-Michigan customer base.
  • Acted as a technical consultant for Springthrough's state-wide customer base.

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Senior Support Engineer Jobs

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20 Most Common Skills For A Senior Support Engineer

Customer Service

12.1%

Technical Support

12.0%

Hardware Issues

10.0%

Remote Access

6.8%

Engineering Support

6.7%

Database

5.3%

Troubleshoot

5.3%

Windows XP

5.1%

SQL

4.7%

Active Directory

3.9%

Setup

3.8%

Linux

3.5%

Desktop

3.3%

Backup

3.1%

Vmware

2.9%

Unix

2.8%

Knowledge Base

2.3%

VPN

2.3%

OS

2.1%

Citrix

2.0%
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Typical Skill-Sets Required For A Senior Support Engineer

Rank Skill
1 Customer Service 8.9%
2 Technical Support 8.8%
3 Hardware Issues 7.3%
4 Remote Access 5.0%
5 Engineering Support 5.0%
6 Database 3.9%
7 Troubleshoot 3.9%
8 Windows XP 3.8%
9 SQL 3.5%
10 Active Directory 2.9%
11 Setup 2.8%
12 Linux 2.6%
13 Desktop 2.4%
14 Backup 2.3%
15 Vmware 2.1%
16 Unix 2.0%
17 Knowledge Base 1.7%
18 VPN 1.7%
19 OS 1.5%
20 Citrix 1.5%
21 Cloud 1.4%
22 Solaris 1.4%
23 Suite 1.4%
24 PCS 1.3%
25 Recovery Procedures 1.2%
26 DNS 1.2%
27 QA 1.2%
28 Tcp/Ip 1.2%
29 Internet 1.1%
30 Level Support 1.0%
31 Mac 1.0%
32 SLA 1.0%
33 IIS 1.0%
34 Voip 0.9%
35 SAN 0.8%
36 Trouble Tickets 0.8%
37 LAN 0.7%
38 CRM 0.7%
39 Sharepoint 0.7%
40 Technical Assistance 0.7%
41 Product Support 0.7%
42 EMC 0.6%
43 AIX 0.6%
44 Application Support 0.6%
45 Nortel 0.6%
46 Problem Resolution 0.6%
47 Novell 0.6%
48 Ldap 0.5%
49 SME 0.5%
50 Customer Base 0.5%
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53,806 Senior Support Engineer Jobs

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