What is a Senior Support Specialist

Senior support specialists are expected to manage effectively the resolution of support issues that are reported efficiently. They must act as a technical authority, providing expertise to both team members and clients.

If applicants are interested in pursuing a career as a senior support specialist, one of the primary things to evaluate is how much education they need. It is known that most of the old support specialists have attained a bachelor's degree or master's degree in their respective fields. The employer might prefer technical, problem-solving, and troubleshooting skills.

The average senior support specialist makes $86,878 per year, which is valued at $41.77 per hour. The range around that average can vary between $61,000 and $122,000, meaning senior support specialists have the chance to earn more once they cross entry-level roles.

There is more than meets the eye when it comes to being a Senior Support Specialist. For example, did you know that they make an average of $44.67 an hour? That's $92,906 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Senior Support Specialist Do

There are certain skills that many Senior Support Specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Customer-service skills, Listening skills and Problem-solving skills.

Learn more about what a Senior Support Specialist does

How To Become a Senior Support Specialist

If you're interested in becoming a Senior Support Specialist, one of the first things to consider is how much education you need. We've determined that 54.8% of Senior Support Specialists have a bachelor's degree. In terms of higher education levels, we found that 7.9% of Senior Support Specialists have master's degrees. Even though most Senior Support Specialists have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Senior Support Specialist. When we researched the most common majors for a Senior Support Specialist, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Senior Support Specialist resumes include Master's Degree degrees or High School Diploma degrees.

You may find that experience in other jobs will help you become a Senior Support Specialist. In fact, many Senior Support Specialist jobs require experience in a role such as Customer Service Representative. Meanwhile, many Senior Support Specialists also have previous career experience in roles such as Support Specialist or Technical Support Specialist.

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Average Salary
$92,906
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
118,817
Job Openings
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Senior Support Specialist Career Paths

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Average Salary for a Senior Support Specialist

Senior Support Specialists in America make an average salary of $92,906 per year or $45 per hour. The top 10 percent makes over $118,000 per year, while the bottom 10 percent under $72,000 per year.
Average Salary
$92,906
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Senior Support Specialist Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Senior Support Specialist. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Senior Support Specialist Resume

At Zippia, we went through countless Senior Support Specialist resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Senior Support Specialist Resume Examples And Templates

Senior Support Specialist Demographics

Senior Support Specialist Gender Statistics

male

58.6 %

female

37.4 %

unknown

4.0 %

Senior Support Specialist Ethnicity Statistics

White

59.6 %

Hispanic or Latino

15.3 %

Black or African American

11.0 %

Senior Support Specialist Foreign Languages Spoken Statistics

Spanish

56.3 %

German

6.9 %

French

5.7 %
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Senior Support Specialist Education

Senior Support Specialist Majors

27.5 %

Senior Support Specialist Degrees

Bachelors

54.8 %

Associate

24.9 %

Masters

7.9 %

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High School / GED
Associate
Bachelor's
Master's
Doctorate

Top Colleges for Senior Support Specialists

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. Maine Maritime Academy

Castine, ME • Private

In-State Tuition
$13,478
Enrollment
979

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

6. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

7. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

8. Villanova University

Villanova, PA • Private

In-State Tuition
$53,308
Enrollment
6,819

9. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

10. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177
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Top Skills For a Senior Support Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 15.5% of Senior Support Specialists listed Procedures on their resume, but soft skills such as Customer-service skills and Listening skills are important as well.

12 Senior Support Specialist RESUME EXAMPLES

Best States For a Senior Support Specialist

Some places are better than others when it comes to starting a career as a Senior Support Specialist. The best states for people in this position are New Jersey, Connecticut, California, and Massachusetts. Senior Support Specialists make the most in New Jersey with an average salary of $106,112. Whereas in Connecticut and California, they would average $100,523 and $98,796, respectively. While Senior Support Specialists would only make an average of $95,106 in Massachusetts, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Nevada

Total Senior Support Specialist Jobs:
388
Highest 10% Earn:
$144,000
Location Quotient:
1.39
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. California

Total Senior Support Specialist Jobs:
5,066
Highest 10% Earn:
$157,000
Location Quotient:
1.3
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. District of Columbia

Total Senior Support Specialist Jobs:
386
Highest 10% Earn:
$150,000
Location Quotient:
1.73
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Senior Support Specialists

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