Senior support specialists are expected to manage effectively the resolution of support issues that are reported efficiently. They must act as a technical authority, providing expertise to both team members and clients.
If applicants are interested in pursuing a career as a senior support specialist, one of the primary things to evaluate is how much education they need. It is known that most of the old support specialists have attained a bachelor's degree or master's degree in their respective fields. The employer might prefer technical, problem-solving, and troubleshooting skills.
The average senior support specialist makes $86,878 per year, which is valued at $41.77 per hour. The range around that average can vary between $61,000 and $122,000, meaning senior support specialists have the chance to earn more once they cross entry-level roles.
There is more than meets the eye when it comes to being a Senior Support Specialist. For example, did you know that they make an average of $44.67 an hour? That's $92,906 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many Senior Support Specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Customer-service skills, Listening skills and Problem-solving skills.
If you're interested in becoming a Senior Support Specialist, one of the first things to consider is how much education you need. We've determined that 54.8% of Senior Support Specialists have a bachelor's degree. In terms of higher education levels, we found that 7.9% of Senior Support Specialists have master's degrees. Even though most Senior Support Specialists have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a Senior Support Specialist. When we researched the most common majors for a Senior Support Specialist, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Senior Support Specialist resumes include Master's Degree degrees or High School Diploma degrees.
You may find that experience in other jobs will help you become a Senior Support Specialist. In fact, many Senior Support Specialist jobs require experience in a role such as Customer Service Representative. Meanwhile, many Senior Support Specialists also have previous career experience in roles such as Support Specialist or Technical Support Specialist.