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Become A Senior Support Specialist

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Working As A Senior Support Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does A Senior Support Specialist Do At Crane Aerospace & Electronics

* Provide help desk support including telephone coverage and troubleshooting at users’ desks
* Act as a lead and mentor to less experienced staff members
* Install and configure approved hardware and software in adherence to Crane Aerospace & Electronics rules and naming conventions
* Support upgrading and repairs of PC hardware and troubleshooting of PC software
* Support and troubleshoot application software
* Perform Microsoft Windows user profile migrations and workstation configuration maintenance
* Investigate LAN and WAN trouble shooting activities and coordinate corrective action with Network Administrator
* Maintain inventory of hardware and log of support calls in the companies help desk management system
* Utilize approved vendor utilities for analysis, diagnostics & asset tracking (e.g., Active Directory, Microsoft System Center Configuration Manager, enterprise antivirus & security products, Microsoft Remote Desktop)
* Track and document diagnostic results and installation instructions
* Provide support for Telecommunications and mobile devices (e.g., provides support for conference calling, video conferencing & web-based conferencing; supports conference phones, audio visual equipment, and Microsoft Lync)
* Maintain inventory of spare parts
* Assist in the ordering of parts and hardware
* Evaluate new versions of software and hardware
* Support special projects

What Does A Senior Support Specialist Do At H&R Block

* Provide technical support by communicating via phone, email and chat with internal and/or external clients requiring assistance or information.
* Interpret client's needs and utilize software solutions and personal knowledge and troubleshooting skills to identify possible resolutions.
* May remote control desktops in order to resolve technical issues.
* Remotely install software or perform updates.
* Follow established procedures to handle inquiries and resolve concerns to ensure client satisfaction.
* Handle client communications using incident handling, escalation, quality measurement procedures, and work instructions.
* Use software solutions and computer systems to accurately document and track client contacts.
* Adapt to changes in user demands, work environment, and changes to processes or requirements.
* Maintain a technical working knowledge of product or products supported by the department.
* Consult with Senior Support Specialists as needed to respond appropriately to the client.
* Perform other duties as assigned

What Does A Senior Support Specialist Do At BCD Travel

* Reviews international travel reservations and determines the most logical fare for the itinerary booked.
* Prepares fare quotes utilizing corporate and preferred supplier contracts, alternate carriers and routings, international fare construction methods such as split ticketing, differentials, mileage calculations, special promotions and exceptions.
* Calculates residual values of partially used international tickets for refunds and assesses cost for exchanges and reissues.
* Assists with ad-hoc tasks and projects as requested by management.
* Consistently maintains high level of productivity and accuracy

What Does A Senior Support Specialist Do At Capital One

* Ability to coordinate with customers and assist with Audio, Video Conferencing, Touch Panels, and deskside involving Unified Communications
* Facilitate training to broaden user knowledge in using Video Conference rooms and Unified Communication tools such as Skype for Business
* Perform preventative maintenance on UC equipment to ensure full functionality of all endpoints.
* Endpoints include Polycom, Crestron equipment and deskside PC
* Technically inclined to troubleshoot projectors and screens and able to replace projector lamps if needed as well as coordinate RMA vendor returns.
* Ability to identify root cause incidents and capture key details to expedite resolution with vendors and status the team in a timely manner
* Ability to coordinate incident resolution from beginning to end while being aware of any escalation to their manager for visibility
* Knowledgeable in Unified Communications (UC) technology and Deskside Support with the ability to assimilate technologies under an IT centric solution
* Experience with Skype for Business, Crestron RL2, Crestron Fusion, Polycom Group Series, Polycom Sound Structures, Crestron Touch Panel, Desktop Support and Windows and MAC Operating System administration

What Does A Senior Support Specialist Do At Caci International

* Serves as a source of technical counsel and advice for forensic collection and processing activities.
* Responsible for planning, organizing, conducting, and directing forensic and non-forensic data collections and processing on Windows-, Linux-, and MAC-based desktop/laptop computer systems, servers to include SQL, Exchange and Files Shares, mobile devices, and related digital storage media.
* Responsible for managing digital forensics examinations through the entire lifecycle (case planning, intake, acquisition, examination, presentation and disposition).
* Uses knowledge and experience of a wide variety of advanced computer technologies and forensic theories to conduct forensic examinations and complex analysis with the goal of developing forensically sound evidence.
* Operates at a senior level, applying industry accepted digital forensics principles in acquiring, collecting, preserving, and processing structured and unstructured data according to established procedures and protocols.
* Utilizes industry accepted forensic tools such as EnCase, FTK, and NUIX.
* Responsible for performing complex, large-scale digital forensic examinations to include collection in a live client-server environment utilizing validated remote forensic software (e.g.
* EnCase® Enterprise Edition, etc.).
* Researches and maintains proficiency in tools, techniques, and trends.
* Prepares clear and comprehensive notes and reports of findings.
* Provides oral and written communications to legal staff concerning results of examinations to include legal declarations as well as testimony at trial.
* Acts as a source of reference for junior analysts and possess the ability to lead forensic investigations in the field.
* Reviews and approves reports, notes, and case files of junior analysts.
* Collaborates with other forensic analysts, law enforcement officers, and legal experts to identify methods and procedures for recovery, preservation, and presentation of computer evidence.
* Provides technical guidance and assistance to legal staff while ensuring that proper precautions are taken in the preservation and prevention of spoliation of electronic evidence.
* Complies with standards, policies, and procedures established for the forensics laboratory including ASCLD/LAB accreditation requirements, supplements, criteria, and interpretations as it applies to digital evidence

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How To Become A Senior Support Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Senior Support Specialist jobs

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Senior Support Specialist Career Paths

Senior Support Specialist
Systems Analyst Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Network Engineer Systems Engineer Senior System Administrator
Data Center Manager
9 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Information Technology Manager Senior Manager Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Network Engineer Network Administrator Technical Services Manager
Director Of Technology And Services
11 Yearsyrs
Project Manager Program Manager
General Manager
7 Yearsyrs
Account Manager Technical Support Specialist Network Administrator
Information Systems Manager
6 Yearsyrs
Network Administrator Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Information Technology Consultant Senior Consultant Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Technology Manager
8 Yearsyrs
Information Technology Consultant Senior System Administrator Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Systems Engineer Project Engineer Engineering Manager
Operations Manager
7 Yearsyrs
Systems Analyst Business Analyst
Product Manager
7 Yearsyrs
Project Manager Consultant Senior Consultant
Program Manager
8 Yearsyrs
Systems Engineer Systems Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Business Analyst Product Manager
Senior Product Manager
9 Yearsyrs
Network Administrator Systems Engineer Project Manager
Senior Project Manager
12 Yearsyrs
Business Analyst Senior Systems Analyst
Senior Software Engineer
6 Yearsyrs
Account Manager Sales Consultant Solution Specialist
Solutions Manager
8 Yearsyrs
Information Technology Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Senior Support Specialist Demographics

Gender

  • Male

    60.7%
  • Female

    37.4%
  • Unknown

    1.9%

Ethnicity

  • White

    79.9%
  • Hispanic or Latino

    9.4%
  • Asian

    8.3%
  • Unknown

    1.9%
  • Black or African American

    0.5%
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Languages Spoken

  • Spanish

    49.1%
  • German

    7.5%
  • Carrier

    7.5%
  • French

    5.7%
  • Arabic

    5.7%
  • Italian

    3.8%
  • Portuguese

    1.9%
  • Greek

    1.9%
  • Albanian

    1.9%
  • Hebrew

    1.9%
  • Amharic

    1.9%
  • Gujarati

    1.9%
  • Armenian

    1.9%
  • Russian

    1.9%
  • Polish

    1.9%
  • Croatian

    1.9%
  • Ukrainian

    1.9%
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Senior Support Specialist

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Senior Support Specialist Education

Senior Support Specialist

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Real Senior Support Specialist Salaries

Job Title Company Location Start Date Salary
Senior Consultant/Support Specialist Readsoft Us Solutions Lab, Inc. Morrisville, NC Sep 17, 2015 $132,339
Senior Director Global Support To Members & Representatives Worldventures Holdings, LLC Plano, TX Feb 09, 2016 $130,000 -
$150,000
Senior SAP Functional Support Specialist MTU America Inc. Novi, MI Sep 02, 2014 $112,500
Senior SAP Functional Support Specialist MTU America Inc. Novi, MI Sep 15, 2014 $110,000 -
$130,000
Senior-Network Support at&T Corp. Piscataway, NJ Aug 01, 2015 $109,884
Senior Support Specialist-Radiation Therapy Brainlab Inc. Westchester, IL Dec 17, 2014 $108,098
Senior SAP Functional Support Specialist Tognum America, Inc. Novi, MI Oct 01, 2012 $108,000
SR High Performance Computing Specialist Northwestern University Evanston, IL Oct 12, 2012 $106,635
Senior IP Video Support Specialist Industrial Video & Control Co. Newton, MA Mar 06, 2012 $104,624
SR High Performance Computing Specialist Northwestern University Evanston, IL Oct 12, 2012 $103,529
SR. High Performance Computing (HPC) Specialist New York University New York, NY Oct 21, 2015 $103,000
Senior Network Support at&T Services, Inc. Durham, NC Jun 11, 2014 $102,913
Senior Computer Specialist Korean Brothers, Inc. Los Angeles, CA Dec 20, 2010 $100,500
Senior Network Support at&T Services, Inc. Atlanta, GA May 29, 2015 $100,137
SR. High Performance Computing (HPC) Specialist New York University New York, NY Oct 21, 2013 $100,000
Senior Network Support at&T Services, Inc. Durham, NC Oct 22, 2015 $98,608
Senior-Network Support at&T Services, Inc. Durham, NC Sep 21, 2015 $98,141
SR. Platform Support Specialist The United Illuminating Company Orange, CT Dec 29, 2015 $97,673
SR. Platform Support Specialist The United Illuminating Company Orange, CT Nov 15, 2014 $96,616
Senior Support Specialist Intersystems Corporation Cambridge, MA Nov 08, 2016 $89,000 -
$94,000
Senior Support Specialist Intersystems Corporation Cambridge, MA Mar 08, 2016 $89,000 -
$94,000
Senior-Network Support at&T Services, Inc. Atlanta, GA Sep 09, 2012 $88,371
Senior SAP Functional Support Specialist MTU America Novi, MI Dec 29, 2014 $88,000 -
$110,000
Senior SAP Functional Support Specialist MTU America Inc. Novi, MI Sep 30, 2015 $88,000 -
$110,000
Senior-Network Support at&T Services, Inc. Chicago, IL Jun 29, 2012 $85,169
Senior SAP Functional Support Specialist-Abap Development MTU America Inc. Novi, MI Feb 23, 2016 $85,000 -
$115,000

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Top Skills for A Senior Support Specialist

ComputerHardwareProceduresCustomerServiceRemoteSupportDataEntryTechnicalSupportDesktopSupportPhoneCallsActiveDirectoryTroubleshootSetupComplianceBackupWebSQLServerWindowsNTInternetExplorerVPNLaptopsLAN

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Top Senior Support Specialist Skills

  1. Computer Hardware
  2. Procedures
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Provided assistance with computer hardware, computer software, printing, program installation, word processing, email and operating systems.
  • Developed procedures for administration and development of programs using management system and the Intranet.
  • Excelled and achieved recognition and merit awards for providing consistent excellent customer service while promoting employee morale and team spirit.
  • Provided onsite support to 1500 users across the facility and remote support to users overseas.
  • Train employees on how to use the data entry on Company Laptops (80 users).

Top Senior Support Specialist Employers