1. Stanford University
Stanford, CA • Private
Senior support specialists are expected to manage effectively the resolution of support issues that are reported efficiently. They must act as a technical authority, providing expertise to both team members and clients.
If applicants are interested in pursuing a career as a senior support specialist, one of the primary things to evaluate is how much education they need. It is known that most of the old support specialists have attained a bachelor's degree or master's degree in their respective fields. The employer might prefer technical, problem-solving, and troubleshooting skills.
The average senior support specialist makes $86,878 per year, which is valued at $41.77 per hour. The range around that average can vary between $61,000 and $122,000, meaning senior support specialists have the chance to earn more once they cross entry-level roles.
There are certain skills that many senior support specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.
If you're interested in becoming a senior support specialist, one of the first things to consider is how much education you need. We've determined that 54.8% of senior support specialists have a bachelor's degree. In terms of higher education levels, we found that 7.9% of senior support specialists have master's degrees. Even though most senior support specialists have a college degree, it's possible to become one with only a high school degree or GED.
In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of team leader you might progress to a role such as supervisor eventually. Later on in your career, you could end up with the title information technology manager.
What Am I Worth?
The role of a senior support specialist includes a wide range of responsibilities. These responsibilities can vary based on an individual's specific job, company, or industry.Here are some general senior support specialist responsibilities:
There are several types of senior support specialist, including:
Mouse over a state to see the number of active senior support specialist jobs in each state. The darker areas on the map show where senior support specialists earn the highest salaries across all 50 states.
|Rank||State||Number of Jobs||Average Salary|
Stanford, CA • Private
Philadelphia, PA • Private
Evanston, IL • Private
Castine, ME • Private
Los Angeles, CA • Private
Bakersfield, CA • Private
Vestal, NY • Private
Villanova, PA • Private
San Diego, CA • Private
Waltham, MA • Private
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 17.5% of senior support specialists listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.
Zippia allows you to choose from different easy-to-use Senior Support Specialist templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Senior Support Specialist resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
After extensive research and analysis, Zippia's data science team found that:
1. Technical Support Fundamentals
This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program...See More on Coursera
2. IBM Technical Support
Get ready for a rewarding career in Information Technology (IT) - no experience or degree is required to get started. With over 400,000 US job openings and an average entry-level salary of $52,000¹ Computer Support Specialists are in high demand with opportunities for career advancement. This Professional Certificate program from IBM was built by experts to prepare you for an entry-level job in Technical Support. When dedicating a few hours per week, you can complete the program in 3 to 6...See More on Coursera
3. Technical Support Case Studies and Capstone
This course allows you to show what you’ve learned in the previous IT Technical Support professional certification courses and apply that knowledge to realistic situations. The IT Technical Support Capstone leads you through a series of technical support case studies that require hands-on work to resolve. You will practice analyzing user help requests and troubleshooting various issues. You’ll demonstrate your knowledge of hardware, software, networking, security, and cloud computing. You’ll...See More on Coursera
Some places are better than others when it comes to starting a career as a senior support specialist. The best states for people in this position are New Jersey, Connecticut, California, and Louisiana. Senior support specialists make the most in New Jersey with an average salary of $117,469. Whereas in Connecticut and California, they would average $114,023 and $113,934, respectively. While senior support specialists would only make an average of $112,509 in Louisiana, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
2. New Mexico
3. South Carolina
|Rank||Company||Average Salary||Hourly Rate||Job Openings|
|3||Bank of America||$105,303||$50.63||41|
|4||JPMorgan Chase & Co.||$104,500||$50.24||30|