Senior Support Specialist Resume Examples 2023

Research Summary. We analyzed 961 senior support specialist resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like AT&T; and Pearson. Here are the key facts about senior support specialist resumes to help you get the job:

The average senior support specialist resume is 522 words long
The average senior support specialist resume is 1.2 pages long based on 450 words per page.
Customer service is the most common skill found on a senior support specialist resume. It appears on 17.5% of resumes.

After learning about how to write a professional senior support specialist resume, you can make sure your resume checks all the boxes with our resume builder.

Senior Support Specialist Resume Example


Roger Robertson Senior Support Specialist Contact Information Marietta, GA (880) 555-4741 rrobertson@example.com Skills Vmware Asset Management Procedures Software Applications Routers Network Security Group Policies Password Resets Peripheral Equipment Level Support Employment History Senior Support Specialist 2017 - Present Lockheed Martin Marietta, GA Miss Howery scheduled hardware maintenance with equipment vendor and monitored the system performance. Provided support for 1250 Windows XP, 2000, NT 4.0, local and 500 remote (Laptop) users. Miss Howery also provided part-time software support for the AEGIS Reliability and Maintenance group. Assist in computer moves, updates, and upgrades for hardware, and software as needed. Network Support Analyst 2015 - 2017 Verizon Alpharetta, GA Published basic support articles for most common functionalities of Android OS. Generated a spreadsheet database of all systems supported by department Performed as the primary point of contact for Alcatel systems. Computer Specialist 2006 - 2015 TEKsystems Atlanta, GA Migrated users from Windows 98/NT4 to Windows 2000 Professional. Resolved Microsoft desktop application (Word, Excel, Powerpoint and Outlook) issues. Coordinate and oversee rollout of Windows 2000 managed and Token Ring to Ethernet. Education Bachelor's Degree Business 2003 - 2006 Miami Dade College Miami, FL


Kathryn Price Senior Support Specialist Contact Info Irving, TX (970) 555-8090 kprice@example.com Skills CloudInternetSecurity SystemsPKIWindowsBackupProject ManagementNetwork SecurityLaptopsTroubleshoot Employment History Senior Support Specialist 2013 - Present IBM Irving, TX Network troubleshooting (LAN & WAN), hardware break-fix, software installation & upgrades, Active Directory tolls. Collaborated with clients on end-to- end problem resolution. Provide 2nd and 3rd level support for 500+ users. Served as own hardware support for primary workstation including memory upgrades/keyboard replacement/CPU-GPU cooler replacement for various IBM/Lenovo Thinkpad models. Level Senior Technician 2004 - 2013 Bank of America Irving, TX Performed equipment exchanges and hardware upgrades, software installations and program updates, troubleshooting and problem resolution on personal desktop/workstations. Lead hardware and software support technician for 1000 users. Install, configure, and maintain Windows Servers in an enterprise environment. Coordinated meets between hardware technicians, service staff and third party vendors. Systems Administrator 2001 - 2004 Microsoft Irving, TX Administered Linux deployment, virtualization support and administration of Linux systems. Install, configure and troubleshoot [ ] clustering/SAN. Provided Windows 2000 proactive support to highest contract level customers. Solved various technical issues as well as infrastructure issues in lab spaces. Administered multiple Active Directory Forests/Domains, DHCP, DNS and various other infrastructure services. Support HP/Compaq and Dell Workstations and Notebooks running Windows XP. LAN Administrator 1999 - 2001 Sysco Houston, TX Network security and monitoring (including wireless APs). Explore connectivity for Wincor Nixdorf POS products in various industry. Performed work on POS systems. Education Bachelor's Degree Computer Science 1996 - 1999 University of Houston Houston, TX


Roger Robertson Senior Support Specialist Marietta, GA (880) 555-4741 rrobertson@example.com Experience Senior Support Specialist2017 - Present Lockheed Martin•Marietta, GA Miss Howery scheduled hardware maintenance with equipment vendor and monitored the system performance. Provided support for 1250 Windows XP, 2000, NT 4.0, local and 500 remote (Laptop) users. Miss Howery also provided part-time software support for the AEGIS Reliability and Maintenance group. Assist in computer moves, updates, and upgrades for hardware, and software as needed. Network Support Analyst2015 - 2017 Verizon•Alpharetta, GA Published basic support articles for most common functionalities of Android OS. Generated a spreadsheet database of all systems supported by department Performed as the primary point of contact for Alcatel systems. Computer Specialist2006 - 2015 TEKsystems•Atlanta, GA Migrated users from Windows 98/NT4 to Windows 2000 Professional. Resolved Microsoft desktop application (Word, Excel, Powerpoint and Outlook) issues. Coordinate and oversee rollout of Windows 2000 managed and Token Ring to Ethernet. Skills VmwareAsset ManagementProceduresSoftware ApplicationsRoutersNetwork SecurityGroup PoliciesPassword ResetsPeripheral EquipmentLevel Support Education Bachelor's Degree Business2003 - 2006 Miami Dade College•Miami, FL

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How your resume should look:

The job title on your resume should match your application for the role.
Ensure your work experience focuses on achievements, rather than responsibilities.
Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Senior Support Specialist Resume templates

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What Should Be Included In A Senior Support Specialist Resume

1. Add Contact Information To Your Senior Support Specialist Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Senior Support Specialist Resume Contact Information Example #1

Dhruv Johnson

d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

Do you want to know more?

How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

The name of your school
The date you graduated (Month, Year or Year are both appropriate)
The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

Academic awards (Dean's List, Latin honors, etc. )
GPA (if you're a recent graduate and your GPA was 3.5+)
Extra certifications
Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

If you're a recent graduate, you might opt to place your education section above your experience section
The more work experience you get, the shorter your education section should be
List your education in reverse chronological order, with your most recent and high-ranking degrees first
If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Majors

Business

27.5%

Computer Science

10.5%

Computer Information Systems

7.2%

Information Technology

4.8%

Senior Support Specialist Resume Relevant Education Example #1

Bachelor's Degree In Business 2014 - 2016

Miami Dade College Miami, FL

Senior Support Specialist Resume Relevant Education Example #2

Master's Degree In Electrical Engineering 2014 - 2016

San Jose State University San Jose, CA

3. Next, Create A Senior Support Specialist Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

Include 6-12 skills, in bullet point form
List mostly hard skills; soft skills are hard to test
Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Senior Support Specialist Skills For Resume

Customer Service Skills
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Technical Support Skills
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
Troubleshoot Skills
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
Phone Calls Skills
Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.
Data Entry Skills
Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.
Mac Skills
A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.
Management System Skills
A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Top Skills for a Senior Support Specialist

Source: Zippia.com

Customer Service, 17.5%

Technical Support, 8.2%

Troubleshoot, 6.9%

Phone Calls, 5.0%

Other Skills, 62.4%

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume

4. List Your Senior Support Specialist Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?

How To Show Your Experience On a Resume... Even When You Don't Have Any

Work History Example # 1

Technical Support Specialist

SAN Diego Community College District

Shared modem gateways and Routers (Ascend, Bay.
Provided hardware, software and network support for Windows, Solaris and Linux.
Utilized Norton Ghost to install workstation/laptop images of Windows XP Professional clients for Abbott Laboratories.
Utilized SharePoint to update and utilize IT Support Knowledgebase.
Managed the support of IS hardware and software.

Work History Example # 2

Network Support Technician

New York University

Maintained the dormitory infrastructure for the entire campus
Provided Desktop Support to NYU community under minimal supervision.
Designed and implemented server infrastructure from physical to virtual environment with VMware ESX, Citrix XenServer, Redhat/CentOS Linux and Windows.
Solved personal and staff-related Windows tickets using ServiceLink and Remedy.
Assisted and trained students with PC and desktop application issues.

Work History Example # 3

Desktop Support Technician

Kforce

Resolved minor smtp and dhcp issues Ensured all Laptops are encrypted to protect information assets.
Utilized Blackberry Desktop Manager to install applications, configure, monitor and activate customer blackberries.
Replaced Dell workstations with HP Desktops and laptops.
Utilized BWR migration tool to transfer data from old desktop to the new desktop.
Assisted with organizational office moves and technical refresh of hardware/software in those locations.

Work History Example # 4

Signal Support Specialist

Apple

Translated technology-speak into everyday language to inspire the next generation of Mac, iPod, iPhone, and Apple TV fans.
Demonstrated exceptional, consistent and comprehensive knowledge of-Apple technology and applications to provide customers with the most enriching experience.
Provided voice-overs for international Apple commercials and training videos.
Designated as the primary contact/resource for cellular network carrier representatives, as well as team members within Apple Retail for iPhone.
Facilitated personal setup for products.

5. Highlight Your Senior Support Specialist Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your senior support specialist resume:

Security 5 Certification
Computer Service Technician (CST)

6. Finally, Add a Senior Support Specialist Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?

Read our guide on how to write a resume summary statement

Five Key Resume Tips For Writing A Senior Support Specialist Resume:

Relevant Experience

Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.

Supported development team by providing SQL and PL/SQL review.

The Right Skills

This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Computer Hardware, be sure to list it in your resume’s skills section.

Led the Solaris 10 UNIX virtualization/infrastructure upgrade and LINUX migration project.

Quantifiable Achievements

Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..

Attained 100% of SLA goal for the past 4 years.

ATS-Friendly

An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.

Impeccable Formatting

Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.

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