5 Senior Support Specialist Resume Examples

Five Key Resume Tips For Writing A Senior Support Specialist Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Computer Hardware, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Choose From 10+ Customizable Senior Support Specialist Resume templates

Zippia allows you to choose from different easy-to-use Senior Support Specialist templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Senior Support Specialist resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

 
Kathryn Price
Senior Support Specialist
Employment History
Senior Support Specialist2013 - Present
IBMIrving, TX
  • Network troubleshooting (LAN & WAN), hardware break-fix, software installation & upgrades, Active Directory tolls.
  • Collaborated with clients on end-to- end problem resolution.
  • Provide 2nd and 3rd level support for 500+ users.
  • Served as own hardware support for primary workstation including memory upgrades/keyboard replacement/CPU-GPU cooler replacement for various IBM/Lenovo Thinkpad models.
Level Senior Technician2004 - 2013
Bank of AmericaIrving, TX
  • Performed equipment exchanges and hardware upgrades, software installations and program updates, troubleshooting and problem resolution on personal desktop/workstations.
  • Lead hardware and software support technician for 1000 users.
  • Install, configure, and maintain Windows Servers in an enterprise environment.
  • Coordinated meets between hardware technicians, service staff and third party vendors.
Systems Administrator2001 - 2004
MicrosoftIrving, TX
  • Administered Linux deployment, virtualization support and administration of Linux systems.
  • Install, configure and troubleshoot [ ] clustering/SAN.
  • Provided Windows 2000 proactive support to highest contract level customers.
  • Solved various technical issues as well as infrastructure issues in lab spaces.
  • Administered multiple Active Directory Forests/Domains, DHCP, DNS and various other infrastructure services.
  • Support HP/Compaq and Dell Workstations and Notebooks running Windows XP.
LAN Administrator1999 - 2001
SyscoHouston, TX
  • Network security and monitoring (including wireless APs).
  • Explore connectivity for Wincor Nixdorf POS products in various industry.
  • Performed work on POS systems.
Education
Bachelor's Degree In Computer Science1996 - 1999
University of HoustonHouston, TX
 
 
Contact Information
Irving, TX
(970) 555-8090
kprice@example.com
Skills
Cloud
Internet
Security Systems
PKI
Windows
Backup
Project Management
Network Security
Laptops
Troubleshoot
 
 
Madison Reed
Senior Support Specialist
Houston, TX
(620) 555-0283
mreed@example.com
Skills
Child Support OrdersAvailable ResourcesEmergencyCustomer AccountsCommunicationInternetDatabaseCustomer ServiceService DeskPOS
 
 
Employment History
Senior Support Specialist2013 - Present
HPHouston, TX
  • Provided Tier 2 technical customer support on HP servers running Linux/Windows OS.
  • based on First-Call Resolution) Supported Lotus Notes (primarily) on Windows OS, intranet portals, LDAP
  • Performed as MOD (Manager On Duty) to ensure that the SLA of the process is met.
  • Configured system hardware, software, and network components.
  • Mentor other CE's for operating systems, configurations software updates as well as new hardware for local support.
  • Used proactive server monitoring procedures and tools for problem prevention.
Support Representative2010 - 2013
ComcastJacksonville, FL
  • Answer customers calls about issues with their account or video, Internet or phone services.
  • Assist users with TV and HDTV setup.
  • Implemented company policies and procedures.
Customer Service Representative2009 - 2010
iQor HoldingsHouston, TX
  • Assisted Customers With Facility Handled Products and orders Greeter Financial Transaction Completed Customer Service Marketing Sales Rep
  • Provided a friendly service to internal and external customers.
  • Maintain quality work while keeping in constant communication with all parties involved.
  • Opened new accounts and loans using multiple banking software programs.
Junior Technician (Part-Time)2008 - 2009
Robert Half InternationalHouston, TX
  • Perform upgrades to hardware, operating systems and application with minimal downtime.
  • Worked with Microsoft Windows Server technologies for internal and external connections.
  • Provided tech support to computer system users.
  • Fixed software, hardware, and OS issues with Apple computers.
Education
Bachelor's Degree of Computer Science2006 - 2009
University of HoustonHouston, TX
 
 
Roger Robertson
Senior Support Specialist
Contact Information
Marietta, GA
(880) 555-4741
rrobertson@example.com
Skills
  • Vmware
  • Asset Management
  • Procedures
  • Software Applications
  • Routers
  • Network Security
  • Group Policies
  • Password Resets
  • Peripheral Equipment
  • Level Support
 
 
Employment History
Senior Support Specialist2017 - Present
Lockheed Martin
Marietta, GA
  • Miss Howery scheduled hardware maintenance with equipment vendor and monitored the system performance.
  • Provided support for 1250 Windows XP, 2000, NT 4.0, local and 500 remote (Laptop) users.
  • Miss Howery also provided part-time software support for the AEGIS Reliability and Maintenance group.
  • Assist in computer moves, updates, and upgrades for hardware, and software as needed.
Network Support Analyst2015 - 2017
Verizon
Alpharetta, GA
  • Published basic support articles for most common functionalities of Android OS.
  • Generated a spreadsheet database of all systems supported by department Performed as the primary point of contact for Alcatel systems.
Computer Specialist2006 - 2015
TEKsystems
Atlanta, GA
  • Migrated users from Windows 98/NT4 to Windows 2000 Professional.
  • Resolved Microsoft desktop application (Word, Excel, Powerpoint and Outlook) issues.
  • Coordinate and oversee rollout of Windows 2000 managed and Token Ring to Ethernet.
Education
Bachelor's Degree of Business2003 - 2006
Miami Dade College
Miami, FL
 
 
Christopher Sims
Senior Support Specialist
Contact Info
San Jose, CA
(950) 555-7619
csims@example.com
Skills
Active Directory
Troubleshoot
Personal Computers
Database
PHP
Cat6
Windows
Internet
Ethernet
VPN
Employment History
Senior Support Specialist2019 - Present
IntelSan Jose, CA
  • Delivered customized technical solutions based on healthcare industry knowledge and Intel architecture.
  • Develop improvements to documented procedures for the team as a whole to utilize.
  • Supported Windows 95 as a front-line Technician and later as a Second Level Networking Technician;.
  • Exceeded sales goals for fiscal year 2000 - 147% forecast attainment.
Help Desk Specialist2018 - 2019
Adecco Staffing, USASan Jose, CA
  • Connected to Sabre Host through VPN in order to accomplish customer issue.
  • Provided the highest level of support to end users by handling service requests escalated by lower tiers.
  • Verify complete connection of all hardware and cable media.
  • Administered user accounts and added/removed workstations using Active Directory.
  • Assist clients with setup of webmail client on mobile devices and personal computers.
Desktop Support Technician2016 - 2018
SanDiskSan Jose, CA
  • Supported all third-party hardware and software that interfaces with Dell hardware.
  • Configured VLAN's and ACL's for added network security.
Network Support Technician2010 - 2015
Vision Service PlanDavis, CA
  • Coordinated the purchase and installation of hardware and software requests.
  • Assess and troubleshoot hardware failures for both PC and Mac computers.
  • Point of contact to set up all video equipment and hardware for conferences and meetings.
Education
Master's Degree of Electrical Engineering2015 - 2016
San Jose State UniversitySan Jose, CA
Bachelor's Degree of Electrical Engineering2007 - 2010
University of California - DavisDavis, CA
 
 
Beverly Peters
Senior Support Specialist
Saint Louis, MO
(940) 555-3792
bpeters@example.com
Experience
Senior Support Specialist2018 - Present
MastercardSaint Louis, MO
  • Granted access to UNIX servers for network users.
  • Monitor UNIX process for all networks and servers.
  • Managed a team of Unix System Administrators and Database Administrators on the Ameritech account.
  • Install VIA proprietary software, configure Windows for LAN/ WAN network connections.
Support Specialist2008 - 2018
Macy'sSaint Louis, MO
  • Maintain a workflow by the expediting of merchandise to the sales floor.
  • Open and close store according to company procedures, maintain a clean and stock visual of sample inventory.
  • Stock warehouse and sales floor.
  • Maintain organization of merchandise on the sales floor.
Network Technician2005 - 2008
AT&TAtlanta, GA
  • Configured and Troubleshoot Route Redistribution between EIGRP, OSPF, IS-IS & BGP protocols.
  • Repaired and replaced hardware, including Unix systems.
LAN Administrator2002 - 2005
All CoveredMiami, FL
  • Installed and maintained Network Printers and implemented Windows 2003 Print Servers.
  • Supported Windows workstations as clients of both NetWare and Windows for over 900 users.
Skills
OnlineHardwareIssue ResolutionInfrastructureAdministrative TasksDNSWindowsPrintersProgram SupportProcedures
Education
Bachelor's Degree In Business1999 - 2002
Miami Dade CollegeMiami, FL
 
 
Kathryn Price
Senior Support Specialist
Employment History
Senior Support Specialist2013 - Present
IBMIrving, TX
  • Network troubleshooting (LAN & WAN), hardware break-fix, software installation & upgrades, Active Directory tolls.
  • Collaborated with clients on end-to- end problem resolution.
  • Provide 2nd and 3rd level support for 500+ users.
  • Served as own hardware support for primary workstation including memory upgrades/keyboard replacement/CPU-GPU cooler replacement for various IBM/Lenovo Thinkpad models.
Level Senior Technician2004 - 2013
Bank of AmericaIrving, TX
  • Performed equipment exchanges and hardware upgrades, software installations and program updates, troubleshooting and problem resolution on personal desktop/workstations.
  • Lead hardware and software support technician for 1000 users.
  • Install, configure, and maintain Windows Servers in an enterprise environment.
  • Coordinated meets between hardware technicians, service staff and third party vendors.
Systems Administrator2001 - 2004
MicrosoftIrving, TX
  • Administered Linux deployment, virtualization support and administration of Linux systems.
  • Install, configure and troubleshoot [ ] clustering/SAN.
  • Provided Windows 2000 proactive support to highest contract level customers.
  • Solved various technical issues as well as infrastructure issues in lab spaces.
  • Administered multiple Active Directory Forests/Domains, DHCP, DNS and various other infrastructure services.
  • Support HP/Compaq and Dell Workstations and Notebooks running Windows XP.
LAN Administrator1999 - 2001
SyscoHouston, TX
  • Network security and monitoring (including wireless APs).
  • Explore connectivity for Wincor Nixdorf POS products in various industry.
  • Performed work on POS systems.
Education
Bachelor's Degree In Computer Science1996 - 1999
University of HoustonHouston, TX
 
 
Contact Information
Irving, TX
(970) 555-8090
kprice@example.com
Skills
Cloud
Internet
Security Systems
PKI
Windows
Backup
Project Management
Network Security
Laptops
Troubleshoot
 
 
Madison Reed
Senior Support Specialist
Houston, TX
(620) 555-0283
mreed@example.com
Skills
Child Support OrdersAvailable ResourcesEmergencyCustomer AccountsCommunicationInternetDatabaseCustomer ServiceService DeskPOS
 
 
Employment History
Senior Support Specialist2013 - Present
HPHouston, TX
  • Provided Tier 2 technical customer support on HP servers running Linux/Windows OS.
  • based on First-Call Resolution) Supported Lotus Notes (primarily) on Windows OS, intranet portals, LDAP
  • Performed as MOD (Manager On Duty) to ensure that the SLA of the process is met.
  • Configured system hardware, software, and network components.
  • Mentor other CE's for operating systems, configurations software updates as well as new hardware for local support.
  • Used proactive server monitoring procedures and tools for problem prevention.
Support Representative2010 - 2013
ComcastJacksonville, FL
  • Answer customers calls about issues with their account or video, Internet or phone services.
  • Assist users with TV and HDTV setup.
  • Implemented company policies and procedures.
Customer Service Representative2009 - 2010
iQor HoldingsHouston, TX
  • Assisted Customers With Facility Handled Products and orders Greeter Financial Transaction Completed Customer Service Marketing Sales Rep
  • Provided a friendly service to internal and external customers.
  • Maintain quality work while keeping in constant communication with all parties involved.
  • Opened new accounts and loans using multiple banking software programs.
Junior Technician (Part-Time)2008 - 2009
Robert Half InternationalHouston, TX
  • Perform upgrades to hardware, operating systems and application with minimal downtime.
  • Worked with Microsoft Windows Server technologies for internal and external connections.
  • Provided tech support to computer system users.
  • Fixed software, hardware, and OS issues with Apple computers.
Education
Bachelor's Degree of Computer Science2006 - 2009
University of HoustonHouston, TX
 
 
Roger Robertson
Senior Support Specialist
Contact Information
Marietta, GA
(880) 555-4741
rrobertson@example.com
Skills
  • Vmware
  • Asset Management
  • Procedures
  • Software Applications
  • Routers
  • Network Security
  • Group Policies
  • Password Resets
  • Peripheral Equipment
  • Level Support
 
 
Employment History
Senior Support Specialist2017 - Present
Lockheed Martin
Marietta, GA
  • Miss Howery scheduled hardware maintenance with equipment vendor and monitored the system performance.
  • Provided support for 1250 Windows XP, 2000, NT 4.0, local and 500 remote (Laptop) users.
  • Miss Howery also provided part-time software support for the AEGIS Reliability and Maintenance group.
  • Assist in computer moves, updates, and upgrades for hardware, and software as needed.
Network Support Analyst2015 - 2017
Verizon
Alpharetta, GA
  • Published basic support articles for most common functionalities of Android OS.
  • Generated a spreadsheet database of all systems supported by department Performed as the primary point of contact for Alcatel systems.
Computer Specialist2006 - 2015
TEKsystems
Atlanta, GA
  • Migrated users from Windows 98/NT4 to Windows 2000 Professional.
  • Resolved Microsoft desktop application (Word, Excel, Powerpoint and Outlook) issues.
  • Coordinate and oversee rollout of Windows 2000 managed and Token Ring to Ethernet.
Education
Bachelor's Degree of Business2003 - 2006
Miami Dade College
Miami, FL
 
 
Christopher Sims
Senior Support Specialist
Contact Info
San Jose, CA
(950) 555-7619
csims@example.com
Skills
Active Directory
Troubleshoot
Personal Computers
Database
PHP
Cat6
Windows
Internet
Ethernet
VPN
Employment History
Senior Support Specialist2019 - Present
IntelSan Jose, CA
  • Delivered customized technical solutions based on healthcare industry knowledge and Intel architecture.
  • Develop improvements to documented procedures for the team as a whole to utilize.
  • Supported Windows 95 as a front-line Technician and later as a Second Level Networking Technician;.
  • Exceeded sales goals for fiscal year 2000 - 147% forecast attainment.
Help Desk Specialist2018 - 2019
Adecco Staffing, USASan Jose, CA
  • Connected to Sabre Host through VPN in order to accomplish customer issue.
  • Provided the highest level of support to end users by handling service requests escalated by lower tiers.
  • Verify complete connection of all hardware and cable media.
  • Administered user accounts and added/removed workstations using Active Directory.
  • Assist clients with setup of webmail client on mobile devices and personal computers.
Desktop Support Technician2016 - 2018
SanDiskSan Jose, CA
  • Supported all third-party hardware and software that interfaces with Dell hardware.
  • Configured VLAN's and ACL's for added network security.
Network Support Technician2010 - 2015
Vision Service PlanDavis, CA
  • Coordinated the purchase and installation of hardware and software requests.
  • Assess and troubleshoot hardware failures for both PC and Mac computers.
  • Point of contact to set up all video equipment and hardware for conferences and meetings.
Education
Master's Degree of Electrical Engineering2015 - 2016
San Jose State UniversitySan Jose, CA
Bachelor's Degree of Electrical Engineering2007 - 2010
University of California - DavisDavis, CA
 

What Should Be Included In A Senior Support Specialist Resume

1

1. Add Contact Information To Your Senior Support Specialist Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Senior Support Specialist Resume Contact Information Example #1
DHRUV JOHNSON
d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Senior Support Specialist Resume Relevant Education Example #1
Bachelor's Degree In Business 2014 - 2016
Miami Dade College Miami, FL
Senior Support Specialist Resume Relevant Education Example #2
Master's Degree In Electrical Engineering 2014 - 2016
San Jose State University San Jose, CA
3

3. Next, Create A Senior Support Specialist Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for a Senior Support Specialist
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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Our resume builder tool will walk you through the process of creating a stand-out Senior Support Specialist resume.

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4

4. List Your Senior Support Specialist Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Computer Specialist
Sprint
  • Maintained a thorough and accurate knowledge of company's service offerings, promotions, policies and procedures.
  • Developed business critical database application tools for populating, validating and auditing release related reference tables.
  • Communicated to Application, DBA, and Hardware teams as well as Rapid Problem Management during outages.
  • Trained co-workers on software installations and troubleshooting business applications.
  • Demonstrated mastery in troubleshooting satellite, radio, and cellular devices to determine appropriate resolution.

Work History Example # 2
Level Senior Technician
The Interpublic Group of Companies
  • Provided support and troubleshooting expertise for clients on mobile devices such as Blackberry, Iphones, Android and Windows Mobiles devices.
  • Responded to requests for VPN access, adding clients to the appropriate VPN Security Group.
  • Managed and monitored system backups and health to ensure optimum operation and availability.
  • Assembled and upgraded computers Configuring laptops/desktops Replace and Troubleshooting hardware and software problems
  • Installed, troubleshoot/proactive maintenance of Windows XP/7/8/10 and OS X 10.4 and up.

Work History Example # 3
Senior Support Specialist
Lockheed Martin
  • Maintained and upgraded software and hardware for the department PCs.
  • Coordinated regional patch management for desktop and server infrastructure.
  • Supported computer users with installation of basic hardware/software and networking components to meet personal computer needs.
  • Advised subcontractors on development and procurment of all hardware and sowtware.
  • Utilized both SCCM and manual methods to upgrade computers when automatic push methods failed.

Work History Example # 4
Technical Support Representative
Alorica
  • Scheduled Apple Store appointments for customers needing repairs, or set up express replacement for customers with Apple Care.
  • Supported clients Acer, E-Machines, and Gateway Computers.
  • Received in-bound calls from members that needed help with their electronics that was not working or needing setup.
  • Supported remote access using Dialup/VPN SecurID
  • Diagnosed and resolved technical hardware and software issues involving internet & Cable connectivity.

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5

5. Highlight Your Senior Support Specialist Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your senior support specialist resume:

  1. Security 5 Certification
  2. Computer Service Technician (CST)

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021