Senior Support Specialist

Senior Support Specialist Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applicant with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate.

At Zippia, we went through over 3,736 Senior Support Specialist resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

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Five Key Resume Tips For Landing A Senior Support Specialist Job:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you do include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords found in the job description. If they’re looking for someone with Computer Hardware, be sure to list it as a skill.
3.
Quantifiable Achievements
Achievements and awards relevant to the position speak louder than a high GPA, especially if you can quantify your achievement with a number.
4.
Your Unique Qualities
Recruiters and hiring managers are looking at hundreds of resumes. Let yours stand out, and try not to sound too boring.
5.
Strong Content
If you’ve had a lot of jobs, this shouldn’t necessarily be a list of all of them. This is a document designed to market you to a potential employer, so choose the strongest content.

How To Write A Senior Support Specialist Resume

1
Contact Information
Name
First things first — employers only spend about six seconds looking at resumes before they decide to keep them or throw them away, so you should definitely let them know whose it is.
Address
Commute and relocation are things that employers take into consideration when sifting through candidates, so provide your current address in your resume header so that employers have an idea of where you are in relation to their office.
LinkedIn Profile
If you feel that a link to your social media profile could further your standing as a candidate, go ahead and include it. This doesn’t mean you should throw in a link to your hilarious Twitter profile, but instead provide your LinkedIn profile.
2
Professional Summary (Objective)
Career objective statements are one of the most overlooked pieces of otherwise stellar resumes. It’s not that every Senior Support Specialist CV out there needs one — it’s just that the ones that really do need them typically never think to include them.
The goal of this section is simple: to summarize the resume in a few short sentences. Through your resume summary you enable employers to quickly learn whether you are a good match for the job. Here are a few things to keep in mind when writing a professional summary:
Keep it short: it should be 4 sentences max
Highlight your most impressive skills or achievements
3
Skills

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume
Make sure to only include your hard skills on your resume. In addition, include the most in-demand senior support specialist skills. Below we have listed the top skills for a senior support specialist : The more keywords your resume can “match,” the more likely it is that your resume will be selected for review by human eyes.
Top Skills for a Senior Support Specialist
Source:Zippia.com
See All Senior Support Specialist Skills
Here are a few key points of to keep in mind while writing your skills section:
Include between 6 to 12 skills
Make sure to only include hard skills
Highlight your most impressive skills or achievements
4
Experience
The work experience section of a resume is all about highlighting the achievements that an employer would want to see. Here are some examples from different Business Analysts

Example # 1

Desktop Support Specialist

  • Assist our customers over the phone with their internet services
  • Provided extensive troubleshooting for DSL customers.
  • Analyze, troubleshoot, and solve technical problems in a timely manner and complete all work assignments within expected time frames.
  • Handle inquiries from customers related to billing, rate plans, features and services, network, coverage, repair & troubleshooting
  • Answer inbound calls in support of customers' Mac and iTunes troubleshooting needs/how-to questions.

Example # 2

Non-Commissioned Officer

  • Awarded Global War on Terrorism medal for support of air and ground troops during war time.
  • Radio Section OIC of a Tactical Control Squadron.
  • Created presentations and newsletters using Microsoft Office, PowerPoint and Excel.
  • Conducted low level source operations to advise the commander on force protection issues during Operation Iraqi Freedom IV.
  • Awarded (2) Army Commendation Medals for Service and Army Achievement Medal for meritorious achievement.

Example # 3

Technical Support Specialist

  • Configured Citrix for thin clients.
  • Installed desktop computers for hospital staff.
  • Support of workstations and laptops with local and remote of encryption using Safeboot and Bitlocker.
  • Modified VB scripts to maintain pre-existing files, migrated existing user files from old machines to newly-deployed ones.
  • Disconnected desktops, laptops, and peripherals.

Example # 4

Help Desk Analyst

  • Repair, setup and maintenance on Dell servers.
  • Walk user through setting up Pulse Secure and verify its working correctly and able to connect to VPN.
  • Provide hardware break/fix support for Dell and Gateway computers, laptops and Dell servers.
  • Performed data migrations, reimaged desktops and laptops, and mapped drives to backup the server.
  • Collaborate with helpdesk to troubleshoot and configure hardware (NIC and BIOS).

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We compared 3,736 sample senior support specialist resumes with job offers and found that the average years of experience required for a senior support specialist job required by employers is 4.0 years.
How much work experience do employers want to see?
The average senior support specialist job listing asks for 4.0 years of work experience.
How much work experience does the average senior support specialist candidate have?
The average senior support specialist resume contains 5.0 years of work experience.
Write your work experience section in a way that embraces your senior support specialist skills. Sounds easier said than done? Take a look at how other people have done it. Below are real examples from senior support specialist resumes that people have included in their work experience section to demonstrate their knowledge of key skills:
5
Education
As a senior support specialist, you may be curious how your education stacks up against other applicants. As long as you have a bachelor's degree, you're in the majority. Our research showed that most Senior Support Specialists have a 4-year degree as the highest education level.
Overwhelmingly, those applying to senior support specialist positions majored in Business. Some of the other common majors that appear on senior support specialist resumes include Computer Science, Information Technology, and Computer Information Systems.
As shown above, the Education section can be very brief. However make sure to include the following:
The name of the school you attended
The year you attended
Your major
Your GPA
The level of education you attained

Senior Support Specialist Salary

Did your resume land you an interview? Be prepared to talk salary.

How To Answer "What Are Your Salary Requirements"

When you are ready to send your resume to employers, it's important to be aware of the current market conditions for Senior Support Specialists. Salary can vary based on factors such as location, company, and industry. Check out our detailed salary information for Senior Support Specialists to learn more.

Average Employee Salary
$90,000
$65,000
Min 10%
$90,000
Median 50%
$123,000
Max 90%