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The differences between senior support specialists and systems support engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior support specialist and a systems support engineer. Additionally, a senior support specialist has an average salary of $106,515, which is higher than the $82,561 average annual salary of a systems support engineer.
The top three skills for a senior support specialist include customer service, technical support and troubleshoot. The most important skills for a systems support engineer are linux, troubleshoot, and technical support.
| Senior Support Specialist | Systems Support Engineer | |
| Yearly salary | $106,515 | $82,561 |
| Hourly rate | $51.21 | $39.69 |
| Growth rate | 10% | 5% |
| Number of jobs | 103,203 | 182,434 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 61% |
| Average age | 42 | 43 |
| Years of experience | 2 | 2 |
A senior support specialist is in charge of providing technical support to clients, ensuring efficiency and client satisfaction. They typically communicate with clients through calls or correspondence where they address issues and concerns, resolving them promptly and efficiently. They may also assist clients in troubleshooting, provide step by step instructions, or recommend solutions. Furthermore, as a senior support specialist, it is essential to lead and serve as a role model for other support specialists while enforcing the company's policies and regulations.
Systems support engineers are information technology professionals who are responsible for building and maintaining the IT infrastructure of an organization. They are required to provide network administration and technical support to identify complex problem issues and come up with solutions to solve them. They must assist the system support engineers in accomplishing any projects they are working with. They must troubleshoot servers, personal computers, and peripheral equipment while liaising with their customers. They must also create and maintain user accounts and implement group policy management through an active directory.
Senior support specialists and systems support engineers have different pay scales, as shown below.
| Senior Support Specialist | Systems Support Engineer | |
| Average salary | $106,515 | $82,561 |
| Salary range | Between $71,000 And $159,000 | Between $62,000 And $109,000 |
| Highest paying City | Piscataway, NJ | Novato, CA |
| Highest paying state | New Jersey | California |
| Best paying company | Eclaro | Apple |
| Best paying industry | Manufacturing | Finance |
There are a few differences between a senior support specialist and a systems support engineer in terms of educational background:
| Senior Support Specialist | Systems Support Engineer | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 61% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior support specialists' and systems support engineers' demographics:
| Senior Support Specialist | Systems Support Engineer | |
| Average age | 42 | 43 |
| Gender ratio | Male, 61.2% Female, 38.8% | Male, 89.5% Female, 10.5% |
| Race ratio | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.8% White, 55.7% American Indian and Alaska Native, 0.4% | Black or African American, 8.5% Unknown, 5.1% Hispanic or Latino, 12.2% Asian, 11.5% White, 62.5% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 11% | 9% |