What is a Senior Support Technician?

You've come to the right place if you're looking for a lot of job opportunities. Lead technicians are needed in several industries, which means your job outcome is looking pretty good. What you do as a lead technician will depend entirely upon what industry you decide to go into.

As a lead technician, you probably want to make sure you have good vision. So maybe you don't have 20/20 vision (only 35% of people actually do), but you'll at least need to be able to see what you're doing. Especially if you're going to be handling calipers, guages, or even inspection fixtures.

Education isn't necessarily a big thing when it comes down to being a lead technician. In fact, most employers are just interested in whether you have experience or not. With a high school degree, you could become a lead technician. You just need some experience under your belt.

If you're looking to work in a fast-paced industry, to make a difference, and thrive on new challenges while having the opportunity to grow, becoming a technical support engineer might be right up your alley. Starting a career as a technical support engineer is one of the most dynamic, fast-paced, and exciting roles. Technical support is a field that offers you valuable practical experience, expands your soft-skills, keeps you right on the cutting edge of technological advancement. You may frequently learn and engage with the latest technology solutions.

Working as a technical support engineer (or IT support engineer), you may provide first-hand technical assistance to clients experiencing technical faults. You might resolve issues within different computer systems such as software, hardware, and other network-related or IT-related problems. Typically, the technical support engineer is a mid-career position that provides high-level job satisfaction and diverse working environments. As an IT support engineer, you'll work in a wide range of industries, such as telecom, automobile, medical, healthcare services, information technology, aerospace, and many more. While providing technical support to the customers, you may work in shifts, on-call, or solve the issue in-person, via phone, or a computer. You might even work traditional nine-to-five weekday hours when providing services to the company employees.

To join the technical support field, most aspiring IT support engineers hold a bachelor's degree in computer science, software engineering, information technology, or a closely related discipline. However, you might be able to secure this role without a degree if you have a strong customer service background and proven experience as a technical support engineer or desktop support engineer. To excel in your role as a technical support engineer, you must have excellent problem-solving skills, attention to detail, and an ability to troubleshoot complex and diverse technical issues effectively. Working as an IT support engineer, you may earn an average annual wage of $70,000 along with compensation benefits. Besides offering higher wages, a position in technical support may offer more sophisticated opportunities to grow. The U.S. Bureau of Labor Statistics predicts the employment opportunities for technical support engineers expect to grow 11 percent between 2016 and 2026, which is much faster than the nationwide average for all occupations. It means that more exciting opportunities are foreseeable in the future to you as a technical support engineer.

Support leads are in charge of supervising a customer support team. They do customer support to resolve complaints, answer questions, and develop programs for improving team performance and driving organizational goals. Additional responsibilities of a support lead include coordinating with a customer service team, providing direct customer support, reviewing complaints, and evaluating team members.

A support lead may assume other responsibilities of a team leader, like coordinating meetings and creating agendas. They're also involved in hiring employees and developing a training curriculum.

This position doesn't have any formal education requirements. However, most employers expect applicants to have a high school diploma or GED, at least. Some even insist on a higher degree in communications or a related field. Critical skills for successful support leads include leadership, organization, conflict resolution, and problem-solving.