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Become A Senior Support Technician

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Working As A Senior Support Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $77,168

    Average Salary

What Does A Senior Support Technician Do

A Senior Support Technician provides critical support for the incoming technical calls of an organization. They ensure maximum uptime and access to software applications and customer data.

How To Become A Senior Support Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Senior Support Technician jobs

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Senior Support Technician Career Paths

Senior Support Technician
Network Administrator Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Business Analyst Senior Manager Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Business Analyst Quality Assurance Manager Technical Services Manager
Director Of Technology And Services
11 Yearsyrs
Project Manager Information Technology Project Manager Director Of Information
Director, Technical Operations
11 Yearsyrs
Project Manager General Manager Account Executive
District Sales Manager
7 Yearsyrs
Information Technology Consultant Senior Consultant Program Manager
General Manager
7 Yearsyrs
Information Technology Specialist Network Engineer Network Administrator
Information Systems Manager
6 Yearsyrs
Network Administrator Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Information Technology Specialist Information Technology Consultant Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Technology Manager
8 Yearsyrs
Network Engineer Network Administrator Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Information Technology Manager Project Manager Construction Manager
Operations Manager
7 Yearsyrs
Help Desk Specialist Technical Support Specialist Business Analyst
Product Manager
7 Yearsyrs
Information Technology Manager Operations Manager Account Executive
Sales Manager
5 Yearsyrs
Systems Engineer Program Manager Business Development Manager
Senior Account Manager
7 Yearsyrs
Systems Engineer Systems Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Information Technology Consultant Information Technology Project Manager Senior Project Manager
Senior Product Manager
9 Yearsyrs
Network Engineer Systems Engineer Solutions Architect
Solutions Manager
8 Yearsyrs
Help Desk Specialist Network Administrator Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Senior Support Technician Demographics

Gender

  • Male

    71.3%
  • Female

    26.7%
  • Unknown

    2.0%

Ethnicity

  • White

    79.3%
  • Hispanic or Latino

    11.9%
  • Asian

    7.0%
  • Unknown

    1.4%
  • Black or African American

    0.5%
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Languages Spoken

  • Spanish

    62.2%
  • Portuguese

    8.9%
  • French

    6.7%
  • Carrier

    6.7%
  • Vietnamese

    4.4%
  • Arabic

    4.4%
  • Hungarian

    2.2%
  • Tagalog

    2.2%
  • Russian

    2.2%
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Senior Support Technician

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Senior Support Technician Education

Senior Support Technician

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Real Senior Support Technician Salaries

Job Title Company Location Start Date Salary
Senior App/Prod Support at&T Services, Inc. Plymouth, MI Dec 12, 2016 $125,000
Wdpr Senior Support Accenture LLP Orlando, FL Mar 04, 2015 $125,000
Senior ERP Configuration and Support Dealertrack, Inc. Lake Success, NY Sep 30, 2014 $118,265
Senior-App/Prod Support at&T Services, Inc. Alpharetta, GA Aug 29, 2014 $117,191
Senior App/Prod Support at&T Services, Inc. Plymouth, MI Nov 28, 2016 $115,000
Senior-App/Prod Support at&T Services, Inc. Bothell, WA Sep 08, 2015 $115,000
Senior-App/Prod Support at&T Services, Inc. Bothell, WA Dec 29, 2016 $115,000
Senior ERP Configuration and Support Dealertrack, Inc. Lake Success, NY Sep 30, 2014 $110,000
Senior Electronic Trading Support Barclays Services Corp. New York, NY Jan 17, 2011 $105,000 -
$150,000
Senior Sofware Support Flextrade Systems Great Neck, NY Nov 02, 2007 $96,408
Senior Support Technical Analyst Dimension Data North America Fort Mill, SC Dec 21, 2015 $96,300
SR. Support Technical Engineer A10 Networks, Inc. San Jose, CA Jul 01, 2014 $94,848 -
$113,047
Senior Publishing and Submission Support Specialis Millennium Pharmaceuticals, Inc. Cambridge, MA Mar 03, 2014 $92,000
SAP Senior Support Mercom Group, LLC Lexington, KY Sep 22, 2014 $90,000
Techinical Support Enginner, Senior Seven Networks, Inc. Redwood City, CA Sep 11, 2013 $90,000
Senior-App/Prod Support at&T Services, Inc. Austin, TX Oct 15, 2016 $81,107
Senior Support Technical Analyst Dimension Data North America Fort Mill, SC Apr 19, 2016 $77,168 -
$903,000
Senior Support Technical Analyst Dimension Data North America Framingham, MA Aug 29, 2014 $76,190 -
$90,000
Senior Support Enfineer Emerald Health Services Marina del Rey, CA May 01, 2010 $75,000
Actuarial Support Senior Ernst & Young U.S. LLP Philadelphia, PA Jul 08, 2011 $74,214
Actuarial Support Senior Ernst & Young U.S. LLP Philadelphia, PA Jul 18, 2011 $74,214

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Top Skills for A Senior Support Technician

HardwareIssuesRemoteAccessTechnicalSupportLaptopsCustomerServiceDesktopSupportTroubleshootPhoneCallsNetworkPrintersActiveDirectorySetupWindowsXPEmailDatabaseVPNInternetExplorerWebHelpdeskWindowsNTSQLServer

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Top Senior Support Technician Skills

  1. Hardware Issues
  2. Remote Access
  3. Technical Support
You can check out examples of real life uses of top skills on resumes here:
  • Resolved Software and Hardware issues on phone for end users using remote tools.
  • Installed and supported blade server with remote access.
  • Provided major technical support and communication to marketing and engineering departments.
  • Installed Microsoft products on PC's and Laptops.
  • Partnered with other billing and eligibility department representatives to resolve complex customer service inquiries.

Top Senior Support Technician Employers

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