What is a Senior Support Technician

A senior support technician is a technical support specialist who provides his/her services to organizations that make use of computer and network systems. You must render assistance regarding the installation, upgrade, configuration, and testing of all computer hardware and software.

They are the first line of support when you encounter complex challenges with your system, such as virus attacks, attempted security breaches, software updates, and even just general maintenance. You will be expected to train staff on some basic IT skills and maintenance measures. You will also be expected to carry out maintenance checks and troubleshoot when necessary.

Senior support technicians make an average of $42.53 every hour or $88,467 yearly. You are expected to be an expert in technical support, customer service, troubleshooting, hardware, desk support, and active directory. The minimum educational qualification for this role is a bachelor's degree in computer science, Information Technology, or a related field.

There is more than meets the eye when it comes to being a Senior Support Technician. For example, did you know that they make an average of $42.53 an hour? That's $88,467 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Senior Support Technician Do

There are certain skills that many Senior Support Technicians have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Customer-service skills, Listening skills and Problem-solving skills.

Learn more about what a Senior Support Technician does

How To Become a Senior Support Technician

If you're interested in becoming a Senior Support Technician, one of the first things to consider is how much education you need. We've determined that 48.0% of Senior Support Technicians have a bachelor's degree. In terms of higher education levels, we found that 5.1% of Senior Support Technicians have master's degrees. Even though most Senior Support Technicians have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Senior Support Technician. When we researched the most common majors for a Senior Support Technician, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Senior Support Technician resumes include High School Diploma degrees or Master's Degree degrees.

You may find that experience in other jobs will help you become a Senior Support Technician. In fact, many Senior Support Technician jobs require experience in a role such as Technical Support Technician. Meanwhile, many Senior Support Technicians also have previous career experience in roles such as Technical Support Specialist or Computer Technician.

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Average Salary
$88,467
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
114,620
Job Openings
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Senior Support Technician Career Paths

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Average Salary for a Senior Support Technician

Senior Support Technicians in America make an average salary of $88,467 per year or $43 per hour. The top 10 percent makes over $126,000 per year, while the bottom 10 percent under $62,000 per year.
Average Salary
$88,467
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Senior Support Technician Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Senior Support Technician. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Senior Support Technician Resume

At Zippia, we went through countless Senior Support Technician resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Senior Support Technician Resume Examples And Templates

Senior Support Technician Demographics

Senior Support Technician Gender Statistics

male

73.6 %

female

22.6 %

unknown

3.8 %

Senior Support Technician Ethnicity Statistics

White

60.0 %

Hispanic or Latino

15.6 %

Asian

10.9 %

Senior Support Technician Foreign Languages Spoken Statistics

Spanish

59.0 %

Portuguese

9.0 %

Carrier

7.7 %
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Senior Support Technician Education

Senior Support Technician Majors

15.6 %

Senior Support Technician Degrees

Bachelors

48.0 %

Associate

33.0 %

High School Diploma

6.3 %

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High School / GED
Associate
Bachelor's
Master's
Doctorate

Top Colleges for Senior Support Technicians

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

5. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

6. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

7. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

8. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

9. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

10. Worcester Polytechnic Institute

Worcester, MA • Private

In-State Tuition
$50,530
Enrollment
4,571
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Online Courses For Senior Support Technician That You May Like

Computer Basics - Windows 7/10 - Desktop IT Support Training
udemy
4.2
(1,123)

Computer basics & troubleshooting skills for IT helpdesk support technicians, fixes for printers, email & slow computers...

Computer Network Fundamentals- IT Helpdesk & Desktop Support
udemy
4.2
(255)

Learn the basic fundamentals of computer networking & OSI model for desktop support and IT service desk technicians...

Active Directory Administration for Helpdesk Technicians
udemy
4
(543)

Manage Active Directory & Group Policy on Windows Server 2016 with the Active Directory Users & Computers console / GPMC...

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Top Skills For a Senior Support Technician

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 12.6% of Senior Support Technicians listed Technical Support on their resume, but soft skills such as Customer-service skills and Listening skills are important as well.

12 Senior Support Technician RESUME EXAMPLES

Best States For a Senior Support Technician

Some places are better than others when it comes to starting a career as a Senior Support Technician. The best states for people in this position are Washington, California, New York, and New Jersey. Senior Support Technicians make the most in Washington with an average salary of $135,570. Whereas in California and New York, they would average $110,897 and $109,493, respectively. While Senior Support Technicians would only make an average of $97,393 in New Jersey, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Washington

Total Senior Support Technician Jobs:
1,380
Highest 10% Earn:
$190,000
Location Quotient:
1.24
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. California

Total Senior Support Technician Jobs:
5,599
Highest 10% Earn:
$171,000
Location Quotient:
1.25
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New York

Total Senior Support Technician Jobs:
1,684
Highest 10% Earn:
$170,000
Location Quotient:
0.86
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Senior Support Technicians

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