Where do you want to work?
Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
|Job Title||Company||Location||Start Date||Salary|
|Senior App/Prod Support||at&T Services, Inc.||Plymouth, MI||Dec 12, 2016||$125,000|
|Wdpr Senior Support||Accenture LLP||Orlando, FL||Mar 04, 2015||$125,000|
|Senior ERP Configuration and Support||Dealertrack, Inc.||Lake Success, NY||Sep 30, 2014||$118,265|
|Senior-App/Prod Support||at&T Services, Inc.||Alpharetta, GA||Aug 29, 2014||$117,191|
|Senior App/Prod Support||at&T Services, Inc.||Plymouth, MI||Nov 28, 2016||$115,000|
|Senior-App/Prod Support||at&T Services, Inc.||Bothell, WA||Sep 08, 2015||$115,000|
|Senior-App/Prod Support||at&T Services, Inc.||Bothell, WA||Dec 29, 2016||$115,000|
|Senior ERP Configuration and Support||Dealertrack, Inc.||Lake Success, NY||Sep 30, 2014||$110,000|
|Senior Electronic Trading Support||Barclays Services Corp.||New York, NY||Jan 17, 2011||$105,000 -
|Senior Sofware Support||Flextrade Systems||Great Neck, NY||Nov 02, 2007||$96,408|
|Senior Support Technical Analyst||Dimension Data North America||Fort Mill, SC||Dec 21, 2015||$96,300|
|SR. Support Technical Engineer||A10 Networks, Inc.||San Jose, CA||Jul 01, 2014||$94,848 -
|Senior Publishing and Submission Support Specialis||Millennium Pharmaceuticals, Inc.||Cambridge, MA||Mar 03, 2014||$92,000|
|SAP Senior Support||Mercom Group, LLC||Lexington, KY||Sep 22, 2014||$90,000|
|Techinical Support Enginner, Senior||Seven Networks, Inc.||Redwood City, CA||Sep 11, 2013||$90,000|
|Senior-App/Prod Support||at&T Services, Inc.||Austin, TX||Oct 15, 2016||$81,107|
|Senior Support Technical Analyst||Dimension Data North America||Fort Mill, SC||Apr 19, 2016||$77,168 -
|Senior Support Technical Analyst||Dimension Data North America||Framingham, MA||Aug 29, 2014||$76,190 -
|Senior Support Enfineer||Emerald Health Services||Marina del Rey, CA||May 01, 2010||$75,000|
|Actuarial Support Senior||Ernst & Young U.S. LLP||Philadelphia, PA||Jul 08, 2011||$74,214|
|Actuarial Support Senior||Ernst & Young U.S. LLP||Philadelphia, PA||Jul 18, 2011||$74,214|
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