Working as a Senior Support Technician

There is more than meets the eye when it comes to being a senior support technician. For example, did you know that they make an average of $41.13 an hour? That's $85,550 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Senior Support Technician Do

There are certain skills that many senior support technicians have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed speaking skills, writing skills and listening skills.

When it comes to the most important skills required to be a senior support technician, we found that a lot of resumes listed 14.3% of senior support technicians included technical support, while 7.6% of resumes included customer service, and 6.0% of resumes included hardware. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the senior support technician job title. But what industry to start with? Most senior support technicians actually find jobs in the technology and professional industries.

How To Become a Senior Support Technician

If you're interested in becoming a senior support technician, one of the first things to consider is how much education you need. We've determined that 41.0% of senior support technicians have a bachelor's degree. In terms of higher education levels, we found that 6.5% of senior support technicians have master's degrees. Even though some senior support technicians have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a senior support technician. When we researched the most common majors for a senior support technician, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on senior support technician resumes include high school diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become a senior support technician. In fact, many senior support technician jobs require experience in a role such as technical support technician. Meanwhile, many senior support technicians also have previous career experience in roles such as technical support specialist or computer technician.

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Average Salary$85,550
Job Growth Rate10%

Senior Support Technician Jobs

Senior Support Technician Career Paths

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Average Salary for a Senior Support Technician

Senior Support Technicians in America make an average salary of $85,550 per year or $41 per hour. The top 10 percent makes over $115,000 per year, while the bottom 10 percent under $63,000 per year.
Average Salary
$85,550

Best Paying Cities

City
Average Salary

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Senior Support Technician
Senior Support Technician
Travis County
Travis County
06/09/2020
06/09/2020
$33,39206/09/2020
$33,392
Senior Support Technician
Senior Support Technician
CTG
CTG
01/27/2020
01/27/2020
$37,56601/27/2020
$37,566
Senior Support Technician
Senior Support Technician
University of Texas at Austin
University of Texas at Austin
12/16/2019
12/16/2019
$42,00012/16/2019
$42,000
Senior Technical Product Support
Senior Technical Product Support
Nanometrics Inc.
Nanometrics Inc.
08/21/2019
08/21/2019
$125,00008/21/2019
$125,000
Senior-App/Prod Support*
Senior-App/Prod Support*
at&T Services, Inc.
at&T Services, Inc.
08/16/2019
08/16/2019
$130,95008/16/2019
$130,950
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Senior Support Technician Demographics

Gender

Male

73.6 %

Female

22.6 %

Unknown

3.8 %
Ethnicity

White

59.8 %

Hispanic or Latino

16.9 %

Black or African American

10.9 %
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Foreign Languages Spoken

Spanish

59.0 %

Portuguese

9.0 %

Carrier

7.7 %
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Senior Support Technician Education

Schools

Strayer University

9.9 %

More Tech Institute

6.9 %

Kaplan University

6.9 %

Northern Virginia Community College

6.9 %
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Majors

Computer Science

15.2 %

Business

14.7 %

Information Technology

13.7 %

Computer Networking

7.7 %
Show More
Degrees

Bachelors

41.0 %

Associate

29.9 %

High School Diploma

10.1 %

Certificate

7.8 %
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Entry Level Jobs For Becoming A Senior Support Technician

Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Senior Support Technician

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 14.3% of senior support technicians listed technical support on their resume, but soft skills such as speaking skills and writing skills are important as well.

Best States For a Senior Support Technician

Some places are better than others when it comes to starting a career as a senior support technician. The best states for people in this position are Washington, Oregon, California, and New Jersey. Senior support technicians make the most in Washington with an average salary of $113,440. Whereas in Oregon and California, they would average $99,091 and $96,986, respectively. While senior support technicians would only make an average of $94,476 in New Jersey, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Oregon

Total Senior Support Technician Jobs:
495
Highest 10% Earn:
$128,000
Location Quotient:
1.13
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. District of Columbia

Total Senior Support Technician Jobs:
340
Highest 10% Earn:
$147,000
Location Quotient:
1.28
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Alaska

Total Senior Support Technician Jobs:
88
Highest 10% Earn:
$108,000
Location Quotient:
1.42
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Senior Support Technician Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a senior support technician. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

At Zippia, we went through countless senior support technician resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Write a Senior Support Technician Resume

At Zippia, we went through countless senior support technician resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

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Top Senior Support Technician Employers

1. Dell
4.8
Avg. Salary: 
$94,992
Senior Support Technicians Hired: 
87+
2. AT&T
4.7
Avg. Salary: 
$61,738
Senior Support Technicians Hired: 
39+
3. IBM
4.7
Avg. Salary: 
$84,673
Senior Support Technicians Hired: 
33+
4. United Parcel Service
4.7
Avg. Salary: 
$39,237
Senior Support Technicians Hired: 
28+
5. Convergys
4.3
Avg. Salary: 
$28,526
Senior Support Technicians Hired: 
26+
6. Pearson Education
4.4
Avg. Salary: 
$51,363
Senior Support Technicians Hired: 
23+

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Updated October 2, 2020