1. Stanford University
Stanford, CA • Private
A senior support technician is a technical support specialist who provides his/her services to organizations that make use of computer and network systems. You must render assistance regarding the installation, upgrade, configuration, and testing of all computer hardware and software.
They are the first line of support when you encounter complex challenges with your system, such as virus attacks, attempted security breaches, software updates, and even just general maintenance. You will be expected to train staff on some basic IT skills and maintenance measures. You will also be expected to carry out maintenance checks and troubleshoot when necessary.
Senior support technicians make an average of $42.53 every hour or $88,467 yearly. You are expected to be an expert in technical support, customer service, troubleshooting, hardware, desk support, and active directory. The minimum educational qualification for this role is a bachelor's degree in computer science, Information Technology, or a related field.
There are certain skills that many senior support technicians have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.
If you're interested in becoming a senior support technician, one of the first things to consider is how much education you need. We've determined that 48.0% of senior support technicians have a bachelor's degree. In terms of higher education levels, we found that 5.1% of senior support technicians have master's degrees. Even though most senior support technicians have a college degree, it's possible to become one with only a high school degree or GED.
As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a senior support technician can determine their career goals through the career progression. For example, they could start out with a role such as team leader, progress to a title such as supervisor and then eventually end up with the title information technology manager.
What Am I Worth?
The role of a senior support technician includes a wide range of responsibilities. These responsibilities can vary based on an individual's specific job, company, or industry.Here are some general senior support technician responsibilities:
There are several types of senior support technician, including:
Mouse over a state to see the number of active senior support technician jobs in each state. The darker areas on the map show where senior support technicians earn the highest salaries across all 50 states.
|Rank||State||Number of Jobs||Average Salary|
High School Diploma
Stanford, CA • Private
Philadelphia, PA • Private
Evanston, IL • Private
Los Angeles, CA • Private
Bakersfield, CA • Private
Vestal, NY • Private
San Diego, CA • Private
Boston, MA • Private
New York, NY • Private
Worcester, MA • Private
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 13.2% of senior support technicians listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.
Zippia allows you to choose from different easy-to-use Senior Support Technician templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Senior Support Technician resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
After extensive research and analysis, Zippia's data science team found that:
1. Technical Support Fundamentals
This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program...See More on Coursera
2. Technical Support Case Studies and Capstone
This course allows you to show what you’ve learned in the previous IT Technical Support professional certification courses and apply that knowledge to realistic situations. The IT Technical Support Capstone leads you through a series of technical support case studies that require hands-on work to resolve. You will practice analyzing user help requests and troubleshooting various issues. You’ll demonstrate your knowledge of hardware, software, networking, security, and cloud computing. You’ll...See More on Coursera
3. Introduction to Technical Support
Gain the daily work skills and knowledge you’ll need for IT Technical Support career success. This course, part of the IBM Technical Support Professional Certificate, is designed for beginners with no prior IT experience or formal degree. Get an insider’s view into IT Support work. Learn about IT Support roles and levels, the support escalation matrix, ticketing systems, common support tools, and remote support software. Then, hear about career opportunities and career pathways from...See More on Coursera
Some places are better than others when it comes to starting a career as a senior support technician. The best states for people in this position are Pennsylvania, Delaware, New Jersey, and North Carolina. Senior support technicians make the most in Pennsylvania with an average salary of $82,218. Whereas in Delaware and New Jersey, they would average $81,872 and $81,776, respectively. While senior support technicians would only make an average of $81,403 in North Carolina, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
3. North Carolina
|Rank||Company||Average Salary||Hourly Rate||Job Openings|
|4||American Family Insurance||$93,202||$44.81||14|