A senior support technician is a technical support specialist who provides his/her services to organizations that make use of computer and network systems. You must render assistance regarding the installation, upgrade, configuration, and testing of all computer hardware and software.
They are the first line of support when you encounter complex challenges with your system, such as virus attacks, attempted security breaches, software updates, and even just general maintenance. You will be expected to train staff on some basic IT skills and maintenance measures. You will also be expected to carry out maintenance checks and troubleshoot when necessary.
Senior support technicians make an average of $42.53 every hour or $88,467 yearly. You are expected to be an expert in technical support, customer service, troubleshooting, hardware, desk support, and active directory. The minimum educational qualification for this role is a bachelor's degree in computer science, Information Technology, or a related field.
There is more than meets the eye when it comes to being a Senior Support Technician. For example, did you know that they make an average of $42.53 an hour? That's $88,467 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many Senior Support Technicians have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Customer-service skills, Listening skills and Problem-solving skills.
If you're interested in becoming a Senior Support Technician, one of the first things to consider is how much education you need. We've determined that 48.0% of Senior Support Technicians have a bachelor's degree. In terms of higher education levels, we found that 5.1% of Senior Support Technicians have master's degrees. Even though most Senior Support Technicians have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a Senior Support Technician. When we researched the most common majors for a Senior Support Technician, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Senior Support Technician resumes include High School Diploma degrees or Master's Degree degrees.
You may find that experience in other jobs will help you become a Senior Support Technician. In fact, many Senior Support Technician jobs require experience in a role such as Technical Support Technician. Meanwhile, many Senior Support Technicians also have previous career experience in roles such as Technical Support Specialist or Computer Technician.