Post job

Senior Support Technician remote jobs - 1,429 jobs

  • BCBA - Remote

    Lighthouse CH

    Remote job

    About the Lighthouse: Lighthouse is a New York City-based specialized agency dedicated to providing top-quality Applied Behavior Analysis (ABA) therapy services for children with autism. Our mission is to empower these children and their families by implementing evidence-based interventions that promote skill development, independence, and improved communication. We value compassion, dedication, and professional growth, placing a strong focus on fostering a supportive environment where our team members can grow and thrive. Job Description: Lighthouse is seeking passionate and dedicated BCBA/LBAs to join our team of professionals. As you build a relationship with children and their families, your work will directly contribute to their growth, development, and improved quality of life. Responsibilities: Conducting functional behavior assessments and write reports summarizing results Develop positive behavior support plans Overseeing implementation of treatment plan Assist staff in day-to-day training for targeted behavioral needs and implementing behavior support plans Train staff to implement strategies to prevent occurrence of target behaviors and de-escalation strategies Provide ongoing monitoring of data and make programming adjustments as needed POSITION REQUIREMENTS Qualifications: Master's Degree in Applied Behavior Analysis (ABA) or related program Board Certified Behavior Analyst (BCBA) LBA Certification Prefer minimum of one year working after BCBA certification Experience working with individuals with intellectual disabilities Spanish Speaking Knowledge & Abilities: Utilizing the principles of ABA to influence socially important behavior Using a team-based approach to reduce the occurrence of problem behavior Serving individuals with intellectual and/or developmental disabilities Collaborating with team to create optimal environment for behavior change Effective written and verbal communication skills Ability to multi-task Job Type: Part-time Salary: $75.00 - $90.00 per hour Benefits: 401(k) Paid time off Ability to commute/relocate: New York, NY: Reliably commute or planning to relocate before starting work (Required) License/Certification: BCBA Certification LBA Certification (preferred) Work Location: In-person/Hybrid Powered by JazzHR PI9e54006182f8-37***********8
    $38k-51k yearly est. 1d ago
  • Job icon imageJob icon image 2

    Looking for a job?

    Let Zippia find it for you.

  • Customer Insights Contributor

    Reel Edge

    Remote job

    Focus Group We are a gambling technology company looking for individuals to join our focus group on an ongoing, part-time basis. You will earn $800 to $1,200 for about 20 hours of participation, with opportunities for continued work. that lets you work from home and fit the schedule around your existing commitments. It's a simple way to earn extra income while contributing to real projects. As part of the focus group, participants will test online gaming experiences and share feedback. Work hours are flexible, and assignments must be completed by their deadlines. Benefits ● $800 to $1,200 for around 20 hours of work ● Fast payment after completion ● Flexible schedule and remote setup ● Engaging work environment Requirements ● Reliable internet connection and access to a computer ● Good communication skills ● Able to manage your own time and meet deadlines ● Comfortable with the casino and gaming industry ● Able to pass a background check Apply and Start Today The application takes about three minutes to complete. You'll take a short game-style test to show you can follow instructions and think clearly. If you complete the process successfully, you'll be accepted instantly and can start focus group work right away. Apply now and join many other focus group participants who have rated this gig 5 stars on Glassdoor and Trustpilot. Please note: We can only accept applicants who currently live in Pennsylvania or Michigan. Applications from other states will not be considered.
    $63k-102k yearly est. 23h ago
  • Remote Data Entry - Product Support - $45 per hour

    GL Inc. 4.1company rating

    Remote job

    We're looking for Data Entry Specialists for Customer Products across the US to work from home and help top brands improve their products before they hit the market.
    $36k-45k yearly est. 60d+ ago
  • Salesforce Support Analyst / Contract / Hybrid / Plano, TX

    Motion Recruitment 4.5company rating

    Remote job

    Our client, a leader in financial technology, is hiring for a contract Business Systems Analyst II. This is a hybrid position with 3 days onsite per week in Plano, TX. 50% of the role is focused on supporting Salesforce Reporting, Dashboards, and Analyst Case Queues. 50% of the role is analyzing Salesforce/Operations trends, determining the pain points for reporting/queues to optimize processes. Required Skills: Strong experience with Salesforce Lightning and generating Salesforce reporting Experience using Omni Supervisor for monitoring queue's, skillsets Exceptional attention to detail to ensure data integrity and accuracy in all tasks A strong sense of urgency to address time-sensitive issues and adapt to a fast-paced environment Strong analytical and organizational skills with the ability to identify trends, solve problems, and make data-driven decisions Effective communication skills to interact with cross-functional teams and convey information clearly. Proficiency in WFM tools, spreadsheets, and ticketing systems (prior experience is a plus). Responsibilities: Reporting: Generate, review, and distribute reports related to staffing, scheduling, performance, and other WFM metrics. Ticketing: Manage and resolve workforce-related tickets in a timely and organized manner to ensure seamless communication and issue resolution. Real-Time Monitoring: Actively monitor staffing levels, queues, and performance metrics in real time to identify variances and make quick adjustments as needed. Data Entry: Accurately input and maintain workforce-related data in relevant systems to ensure organizational metrics and scheduling are up to date. Reskilling: Collaborate with team leads to facilitate reskilling initiatives, ensuring resources are deployed effectively based on business priorities.
    $44k-74k yearly est. 2d ago
  • Information Technology Support Specialist

    Ascend Healthcare Inc.

    Remote job

    The Ascend Story Founded to transform mental health care access, Ascend Healthcare delivers integrated psychiatric and behavioral health solutions with a commitment to equity, compassion, and operational excellence. We partner directly with health centers to build fully integrated, sustainable behavioral health programs-bringing deep clinical expertise, operational support, and long-term stability. Our work environment fosters: Collaboration and teamwork Patient-First Mindset Work from home opportunities Career Growth and Professional Development Training Why Ascend? You'll be joining a team delivering innovative, compassionate care to communities that need it most. At Ascend, your work drives real impact-and your career grows alongside it. We believe in a “no wrong door” treatment model that finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere. Position Overview: We are looking for a skilled IT Services Technician with extensive experience in Microsoft 365 ecosystems, particularly with Microsoft Intune and Azure Active Directory (Azure AD), including familiarity with Entra ID. This role is crucial in supporting our clients' needs for seamless, secure, and efficient IT operations. Position's main oversights and company impact Key Areas of Ownership: User Support: Provide first and second-tier technical support for Microsoft 365 services, resolving issues related to email, SharePoint, OneDrive, and Teams. Intune Management: Manage and troubleshoot device enrollments, application deployments, and compliance policies using Microsoft Intune. Azure AD Administration: Handle identity management, including user authentication, conditional access policies, and multi-factor authentication within Azure AD. Entra ID: Work with Entra ID for advanced identity protection, privileged identity management, and identity governance. Documentation: Maintain detailed documentation of support activities, problem resolutions, and user guides. Training: Conduct training sessions for users on new features or best practices in using Microsoft 365 tools. Incident Management: Monitor, escalate, and manage service incidents to ensure timely resolution and minimal disruption to business operations. Qualifications: Proven experience in a Services or IT support role with a focus on Microsoft 365. Deep understanding of Microsoft Intune for mobile device management. Experience with Azure AD, including Entra ID features. Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues. Excellent communication skills, both written and verbal, with a customer-first approach. Ability to work independently in a remote setting while maintaining productivity and team collaboration. Certifications like Microsoft Certified: Modern Desktop Administrator Associate or similar are highly beneficial. Physical Requirements: This is a hyrbid position. Please be aware that the physical requirements below should be considered prior to applying to the position: Prolonged Sitting: Ability to sit for extended periods during working hours. Manual Dexterity: Good hand-eye coordination and manual dexterity for using a computer keyboard, mouse, and other office equipment. Visual Requirements: Adequate vision for reading computer screens and documents. Communication: Clear verbal and written communication skills for virtual meetings and correspondence. Hearing: Sufficient hearing ability for participating in phone calls or virtual meetings. Work Environment: Access to a quiet, dedicated workspace free from distractions with reliable internet connectivity. Ascend Healthcare Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Ascend Healthcare participates in conducting comprehensive background checks and drug screenings for all potential employees as a contingency to gaining employment status.
    $38k-65k yearly est. 1d ago
  • BA with ACBS (Advanced Commercial Banking System) experience - REMOTE

    Net2Source (N2S

    Remote job

    Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap - Right Talent - Right Time - Right Place - Right Price and acting as a Career Coach to our consultants. Role: BA with ACBS (Advanced Commercial Banking System) experience Remote - PST preferred Hire Type: 11 Months+ Pay Rate: $48/hr - $50/hr. on W2 Position Summary The Business Analyst will play a key role in implementing ACBS (Advanced Commercial Banking System) solutions, focusing on batch processing and API integration. This role involves gathering requirements, designing integration workflows, and ensuring seamless connectivity between ACBS and upstream/downstream systems. ________________________________________ Key Responsibilities • Requirements Gathering & Analysis o Collaborate with business stakeholders to capture functional and technical requirements for ACBS integration. o Document integration use cases, data flow, and dependencies across systems (Loan Origination, Payment Hubs, Core Banking, etc.). • Integration Design o Define API specifications and batch processing workflows. o Map suitable API patterns and batch ETL processes for prioritized business needs. • Stakeholder Communication o Serve as liaison between business and technical teams for integration-related clarifications. o Provide regular status updates and risk mitigation strategies. ________________________________________ Required Skills & Experience • 5+ years of experience as a Business Analyst in Commercial Loan Servicing. • Hands-on experience with ACBS implementation, including batch processing and API integration. • Strong understanding of ETL pipelines, data validation, and reconciliation processes. • Proficiency in SDLC methodologies (Agile/Waterfall) and tools like Jira or HP ALM. • Excellent analytical, documentation, and communication skills. Regards, Prashant Singh Sr. Account Manager - Enterprise Business Net2Source Inc. ************ Office: 270 Davidson Ave, Suite 704, Somerset, NJ 08873 LinkedIn: ***************************************************
    $31k-43k yearly est. 1d ago
  • Remote Online Product Support - No Experience

    Glocpa

    Remote job

    We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.
    $31k-42k yearly est. 60d+ ago
  • Customer and Technical Support Consultant (Remote)

    Dexian

    Remote job

    Job Title: Customer and Technical Support Consultant Duration: 01/19/2026 to 07/17/2026 Pay Rate:$17- $18.30 hourly on W2 Schedule: Training will be Monday - Friday 8:30am to 5pm est, after training they will move to a later shift like 9:30-6, 10:30 to 7, 10-7 etc, they may work until 8-9 pm, Saturdays two shifts which are 8-4:30 or 8:30-5 est Our Customer & Technical Support Consultants are the direct line between Client and our customers. That is why they are so crucial to achieving our Purpose. This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy. Successful candidates will be able to thrive in a fast-paced environment where they will navigate a variety of inquiries to provide a solution to our customers with representatives taking 20-30 calls a day. Ability to multitask is essential as consultants will resolve customer inquiries through a variety of methods of communication and will utilize documentation and programs to ensure a solution while the customer is on the call. Our Hematology team supports a wide variety of products such as our ProCyte Dx, ProCyte One, and in Vue analyzers. In the role of Customer and Technical Support Consultant - Hematology: 1. You will instruct customers on the use of our in-house diagnostic analyzers. 2. You will coordinate and assist with equipment installations and troubleshoot mechanical hardware technical problems as well as software integration issues. What You Need to Succeed: You are experienced in a technically related field, have worked in a veterinary practice with our chemistry analyzers, a laboratory setting, or contact center environment. It is important to have strong computer and technical skills, with the aptitude to learn applicable software and hardware. Networking and/or software support is a plus. The ideal candidate will be highly motivated, goal-oriented, and a strong collaborator. A proven track record of providing extraordinary customer service. You will possess superb listening and communication (verbal and written) skills in order to be a successful customer support specialist. Strong interpersonal skills with the ability to establish rapport quickly are equally important qualities to have. You will be a master problem solver with fine attention to detail while leveraging your strong organizational skills in a multi-tasking environment. You have the ability to learn quickly and apply skills and abilities to a variety of customer interactions. Ability to be on the phone for 8 hours per day. Reliable and dependable attendance is an essential function of this position. When working from your virtual office, you are required to be available by telephone, voicemail, email, and MS Teams messaging during your scheduled business hours. A high-speed hardwired internet connection (minimum 15 Mbps download; 3 Mbps upload) must be maintained. You will be supplied with a laptop, docking station, monitors, keyboard, mouse, and headset, which will need to be maintained appropriately. Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit ******************** Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
    $17-18.3 hourly 1d ago
  • Neuroradiologist - REMOTE 7 On / 14 Off

    Maimonides Medical Center 4.7company rating

    Remote job

    Neuroradiologist - REMOTE 7on/14off Remote Work schedule: Work one week, off two weeks THE BEST CAREERS. RIGHT HERE @ BROOKLYN'S LEADING HEALTHCARE SYSTEM. MAIMONIDES: TOP TEN IN THE U.S. FOR CLINICAL OUTCOMES We're Maimonides Health, Brooklyn's largest healthcare system, serving over 250,000 patients each year through the system's 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers . At Maimonides Health, our core values H.E.A.R.T drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree's philosophy of patient-centered care. The system is anchored by Maimonides Medical Center, one of the nation's largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children's Hospital, Brooklyn's only children's hospital and only pediatric trauma center. Maimonides' clinical programs rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neurosciences Institute, Bone and Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine. The Radiology department is seeking a remote Board Certified/Fellowship trained Evening Neuroradiologists to join our team. You will read 100% Neuroradiology. At Maimonides, we are continuously expanding our services and remain at the forefront of innovative medicine. Our Comprehensive Stroke Center was recently ranked #1 in the United States for patient survival. We are a Level One Trauma Center and Brooklyn's first fully accredited Cancer Center treating patients of all ages. We perform a high volume of imaging for our busy spine services and otolaryngology practices affiliated with the hospital and for other groups seeking high-level imaging services in the borough. In addition to its hospital-based practice, the Radiology department has 2 outpatient imaging centers and a third under construction. We have state-of-the-art imaging equipment and post-processing technology with integrated PACS and Voice Recognition and remote access via VPN for all radiologists. In this role, you will: Provide accurate, timely, and high-quality diagnostic reports during evening shifts (typically 4pm-12am Mon-Fri and weekend coverage). Participate in emergency and trauma imaging interpretation, supporting the hospital's Level One Trauma and Comprehensive Stroke Center. Collaborate with clinical teams (neurology, neurosurgery, ENT, spine services) to provide consultative expertise on imaging findings. Participate in resident teaching and training, providing feedback and educational support as part of the department's academic mission. We require: Board Certified in Diagnostic Radiology A Completed Fellowship in Neuroradiology from an accredited institution Valid New York State Medical License REMOTE: 7 on/14 off. Salary: $415,000 - $475,000/yr. We offer comprehensive benefits including a 403 (b) retirement plan. For immediate consideration, please forward a resume to Daniel Masri at ****************. Maimonides Medical Center (MMC) is an equal opportunity employer.
    $45k-54k yearly est. 4d ago
  • Remote Entry-Level IT Specialist (Veteran-Friendly) Colorado

    Evolve Systems

    Remote job

    We're hiring entry-level IT Specialists in Colorado to join our growing remote IT team. This position is ideal for U.S. military veterans discharged between 2012 2025. No prior IT experience? We provide full hands-on training to help you succeed in a civilian IT career. Your Responsibilities Support setup and maintenance of computer systems and networks Troubleshoot technical issues and provide basic solutions Learn to install and configure hardware, software, and applications Follow IT security protocols and support data protection Collaborate with remote team members Qualifications Veterans discharged 2012 2025 strongly encouraged No prior IT experience required Strong communication, teamwork, and attention to detail Interest in technology is a plus What We Offer Competitive pay: $26 $33/hr Flexible remote work schedule Paid IT training and certification opportunities Veteran-supportive workplace with career growth Apply today and start your next mission a successful career in IT!
    $26-33 hourly 14d ago
  • Service Desk Engineer II (Remote)

    Allbridge

    Remote job

    Allbridge is the leading supplier of world class connected technology solutions, services, and support for high-density properties. With more than 35 years of continuous growth and industry experience, Allbridge supports technology in over one million rooms, in 8,000 properties, across North America and the Caribbean, including hotels, resorts, senior-living communities, condominiums, multifamily developments, and mixed-use properties. Job Summary: In the role of Service Desk Engineer II, the individual is tasked with overseeing a comprehensive range of responsibilities to ensure efficient transition and onboarding of new builds and clients, as well as offboarding and project management for system refreshes. Key responsibilities include acting as the main point of contact (POC) for clients, coordinating the onboarding process, managing project buildouts, overseeing the use of project management tools like NetSuite, and facilitating coordination among subcontractors, third-party vendors, and both field and remote migration resources. This role demands a meticulous approach to systems review and quality control across various platforms including NetSuite, Salesforce, Smartsheet, and standard managed service provider technology stack, ensuring seamless integration and operational excellence. The process encapsulates a thorough 90-day review for each client to ensure all services meet the expected standards and requirements. Furthermore, the role expands to include the coordination and management of Building Systems Refresh Projects and Brand Initiative Projects, requiring keen oversight on Salesforce queue management, opportunity assessment, and the orchestration of quotes with Sales Representatives and Engineers. This position is pivotal in maintaining the bridge between sales initiatives and technical execution, involving direct communication with clients to confirm project specifications, and ensuring the accuracy of provided quotes. Additionally, the role encompasses the significant responsibility of managing the annual CAPEX/OPEX budget creation and client reviews, which involves generating client-specific templates, soliciting quotes in alignment with brand or Allbridge standards, and conducting detailed client reviews of submitted budgets. This comprehensive suite of responsibilities underscores the critical role of the Managed Services BOH personnel in ensuring client satisfaction, operational efficiency, and the strategic alignment of services with client needs and organizational goals. This role reports to the Senior Service Desk Manager. Essential Job Functions and Responsibilities: Act as main point of contact during life cycle of assigned projects for external clients and internal team members. Schedule and coordinate on site and remote resources for site surveys, scheduled migrations, and project tasks. Create and maintain project plans based on project type to ensure Allbridge standards and client expectations are met Manage and update internal systems in service project deliverables in Salesforce and or Netsuite. Issue and track sub-contractor purchase orders and invoices in internal systems for assigned projects as needed. Schedule and manage third party vendors to complete scheduled scope based on assigned project or client needs. Schedule and complete managed services client onboarding training for all newly onboarded clients. Complete final managed services technology stack quality control check to ensure project scope of work and services are properly implemented to meet Allbridge standards and or client expectations. Schedule and complete 90-day service and business review with newly onboarded clients and provide feedback to internal parties and align processes based on client feedback. Create and update annual capital and operational budgets for all managed services clients to include adherence to Allbridge, security and or brand standards. Schedule and review annual capital and operational budgets with clients upon request. Coordinate with internal resources to receive quotes based on client property technology refresh needs to include in annual budget review. Coordinate with internal resources to receive quotes based on client property technology requests. Required Qualifications: At least 2 years of experience in IT managed services/help desk, preferably in the hospitality industry. Experience with project managing variety of IT products and recurring services. Experience in managing third party vendors, contractors, and timelines. A strong interest in project management. Advanced computer skills and in-depth knowledge of different operating systems, network administration and service desk administration. Project management and leadership skills for managing projects and the teams involved with them. Strong written and verbal communication skills to coordinate with team members and management and explain technical issues. Analytical and problem-solving skills to handle any issues that occur during project completion. Organization and time management skills to keep projects on track and within budget. Excellent resource planning and task scheduling skills. Flexibility for up to 20% travel. Positive and committed initiative-taker, structured, goal-oriented. Ability to work one week on call per month to support critical issues (6 pm 6 am CT Monday to Friday, Saturday/Sunday all day) Workplace Benefits We Offer In addition to earnings and other incentives Allbridge offers a comprehensive package of benefits, based on eligibility, typically for regular, full-time positions, some of which includes: Medical and Prescription options, Dental, Orthodontics and Vision Plans Rich HSA company-funded options and Flexible Spending accounts 100% Company paid premiums for Short Term Disability Life and Accidental Death and Dismemberment insurance Plan options Supplemental Insurance Plan options 401(k) Profit-Sharing Retirement plan Flexible Paid Time Off after 60 days of employment Paid Holidays, per Employee Handbook Workplace culture supportive of diversity and inclusion Equal Opportunity Employer Statement: Allbridge is an Equal Opportunity Employer. Allbridge does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. PIe9b650b190da-31181-39252407
    $44k-62k yearly est. 7d ago
  • Managed IT Help Desk Tier 1

    Dex Imaging 3.7company rating

    Remote job

    DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation's largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people. Job Description:In your role as a Managed IT Help Desk Tier 1, your primary responsibility will be to provide technical software, hardware, and networking problem resolutions to DEX Imaging's Managed IT clients by performing question/problem diagnosis and providing remote support solutions in a call center environment. Your role will also require the setup and deployment of client hardware at client sites as well as any onsite troubleshooting required that can not be completed remotely. This position requires critical thinking, strong interpersonal and customer service skills, and the ability to work in a team-oriented environment. Job Responsibilities: Examples of key duties are interpreted as being descriptive and not restrictive in nature. Identifies, diagnoses, and resolves any assigned support requests Answer incoming service calls part of cell center queue, gather client information, and create support request within PSA system Provides one-on-one end-user problem resolution over the phone Assists in the configuration and imaging of end-user PC desktop hardware, software and peripherals Oversees timely repair of PC computer equipment covered by third-party vendor maintenance/warranty agreements On-going self-training to preserve professional skillsets required to perform job duties Provide after-hour support for clients during scheduled on-call rotation Assist in Managed IT Projects as instructed by Project Team Manager Assists in creating materials/documentation for end-user frequently asked questions (FAQs) Train users on network login, printing, accessing network shares, printing, scanning and software applications Maintain effective communication with other technicians and management with regards to events and changes transpiring at client sites Communicate with client at all levels from IT personnel to C-Suite and to understand business issues in context of IT issues Takes ownership of tasks and follows through to ensure complete resolution Takes a personal interest in, and responsibility for, quality of work performed, or work associated with Willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members Provide accurate time estimates for how long a task will take to complete Understand that the success of individuals is measured by the success of their teams Qualifications: Excellent verbal and written communication skills 1-3 years experience providing IT support to end users Managed IT Services experience desirable Experience with administration of Microsoft desktops, Microsoft servers, Active Directory, Group Policy, Microsoft Office, and Microsoft 365 Experience leveraging PSA ticketing system and RMM tools for remote management Certifications such as CompTIA A+ are desirable Work Week Format: Work Schedule is Monday through Friday from 8:00 AM to 5:00 PM EST in our Network Operations Center (NOC) Remote Work Schedule varies based on scheduling and approval by Service Manager Lunch schedule varies on team availability and is limited to one hour Attendance to training or called meetings is mandatory Mandatory on-call rotation schedule as required
    $31k-40k yearly est. Auto-Apply 60d+ ago
  • deskside support

    Artech Information System 4.8company rating

    Remote job

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Skills Overview (list or overview) Deskside Support Tech. Must be experienced in DESKSIDE support, Remote / CTS Support, SCCM, Windows, Incident, IMAC, VDI, SW/Break/fix, IMAC, Ability to solve tickets remotely, work with SCCD. Years of Experience (minimum years) 4 Educational Requirements (minimum requirements) HS Diploma Pricing Level ( Master, Journeyman, Novice) Master Work shift? Day Weekend coverage? No On call? No Travel required? Will candidate work from home, customer site ? Various Additional Information For more information, Please contact Shubham ************
    $40k-53k yearly est. 60d+ ago
  • Desktop Support Technician II

    Invivoscribe Inc. 4.2company rating

    Remote job

    Invivoscribe is an industry pioneer, dedicated to Improving Lives with Precision Diagnostics . Invivoscribe has been the global leader in driving international standardization of testing and accelerating patient access to the newest and best cancer treatments for over 30 years. Headquartered in sunny San Diego, California with locations across the world, we offer a comprehensive portfolio of products and services. We work with key collaborators to develop molecular assays, reagents, controls and bioinformatics tools under ISO 13485 design control that are used by over 700 clinical laboratories in over 160 countries. Our global network of laboratories offers internationally standardized next generation molecular and flow cytometry panels to support drug development and accelerate drug approvals worldwide. We work with pharmaceutical partners and international regulatory agencies across the globe to develop companion diagnostics, which are necessary to gain approval of new drugs and treatments for cancer patients. Our harmonized ISO15189 accredited and CLIA/CAP clinical laboratories offer a test menu focused on biomarkers which are clinically actionable to support therapeutic decisions, measurable residual disease (MRD) testing, patient stratification, and trial enrollment, all designed to accelerate approvals of new oncology drugs and treatments. For 30 years, we have been at forefront of precision diagnostics, and we're just getting started! We are looking to add a Desktop Support Technician II to our Information Technology Department. The IT Help Desk is the central point of contact for all IT-related service requests and incidents. The Desktop Support Technician provides internal technical support for the Company's global user and laboratory workstations, applications and related technologies Core Responsibilities Include: Configures, troubleshoots and maintains new, upgrade and replacement end-user desktop/laptop computers and telephones, including software installation and configuration. Provides technical support and user training on IT equipment and systems in a professional, helpful manner. Provides IT on-boarding training to new hires. Installs and configures new IT equipment and maintains installation images for each supported hardware type. Accurately records, tracks and documents user requests utilizing a ticket tracking system. Maintains a complete and accurate inventory of the Company's IT assets. Tracks consumption and inventory levels of computer peripherals and consumables such as printer toner cartridges, headsets, keyboards and mice. Places re-order requests when appropriate. Follows established policies and standard operating procedures for ensuring the security and integrity of the Company's global network and information systems. Maintains a working understanding of the Company's global IT infrastructure. Maintains an updated job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and/or participating in professional organizations. You Bring: B.S. in a computer-related field of study and 2+ years desktop support experience in a heterogeneous enterprise network setting. Equivalent combination of education, certifications and work experience will be considered. CompTIA, Microsoft or similar IT certifications are beneficial. Prior experience working with regulated or validated IT systems is beneficial. Experience supporting common Microsoft Windows operating systems (Windows 10 and newer). Experience supporting common business software platforms such as Microsoft Office 365, Microsoft Teams, Microsoft Intune, Adobe Creative Suite, etc. Experience with supporting MacOS is a plus. Experience with TeamViewer or similar remote access tools is desired. We Bring: A beautiful modern facility centrally located in San Diego County, with many jobs conducive to a hybrid work from home arrangement. A diverse and inclusive work environment where you will learn, grow, and make new friends. A well-stocked breakroom with hot and cold beverages, snacks, refrigerator and pantry items to get you through the day. Competitive salaries and discretionary bonus program, incentive stock options, amazing benefit options, a 401k plan with a fully vested employer match, and generous time off benefits that include floating holidays. Invivoscribe is an Equal Opportunity Employer.
    $47k-62k yearly est. Auto-Apply 15d ago
  • Junior Fusion Technician

    Aptim 4.6company rating

    Remote job

    As a Junior equipment Operator with APTIM, you will operate excavator, off road truck skid loader, man lift and extend a boom forklift fusion machines for installation of HDPE piping at the landfills we do our projects on. Key Responsibilities/Accountabilities: Follow all maintenance and safety procedures. Connect sections of pipe, using HDPE welding machines and PVC pipe with Glue and primer. Maintain and adjust machinery to ensure proper performance. Operate off road trucks and excavators on side slopes. Measure materials or objects for installation or assembly. Mix substances or compounds needed for work activities. Repair or replace defective parts of machinery, such as rotary drill rigs, water trucks, air compressors, and pumps using hand tools. Install well heads and valves Basic Qualifications: Have a knowledge of safely operating assigned equipment. Loads, transports, and unloads materials, tools, equipment and supplies. Performs minor maintenance or cleaning activities on tools and equipment. May require a high school diploma or its equivalent with previous years of experience in the field or in a related area. PHYSICAL REQUIREMENTS: Strength: Standing 50% Walking 20% Sitting 30% Lifting 35 lb. Carrying 35 lb. Pushing 0 ft-lb. Pulling 0 ft-lb. 2. Climbing O Balancing O 3. Stooping O Kneeling O Crouching O Crawling O Reaching Handling C Fingering C Explanation for Symbols: NP=Not Present, O=Occasionally (0-33%), F= Frequently (34-66%), C=Constantly (67-100%) ABOUT APTIM APTIM is committed to accelerating the transition toward a clean and efficient energy economy, building a sustainable future for our communities and natural world, and creating a more inclusive and equitable environment that celebrates the diversity of our communities. We specialize in environmental, resilience, and sustainability and energy solutions, as well as technical and data solutions, program management, and critical infrastructure. For every challenge our clients face, there is an opportunity for APTIM to innovate a fit-for-purpose solution that will raise your organization or community to a new standard of excellence. What you can expect from APTIM: Work that is worthy of your time and talent Respect and flexibility to live a full life at work and at home Dogged determination to deliver for our clients and communities A voice in making our company better Investment into your personal and professional development As of the date of this posting, a good faith estimate of the current pay range for this position is $20 to $24 per hour. Compensation depends on several factors including: experience, education, key skills, geographic location of the position, client requirements, external market competitiveness, and internal equity among other employees within APTIM. Employee Benefits APTIM environ & Infra,LLC is committed to providing an extensive range of benefits that protect and promote the health and financial well-being of our employees and their families through the APTIM Benefits Marketplace ************************************ Medical, vision, and dental insurance: Through the marketplace, our employees can choose benefits from five metallic levels and 10+ carriers to find the right benefits that work for them in their location. Life insurance Short-term and long-term disability insurance Paid holidays, vacation, and sick leave (eligibility based on company policy and applicable law) 401(k) APTIM offers three 401k plans through the Aon Pooled Employer Plan (PEP). The specific plan you are eligible for depends on the business unit you are in. The details of the largest plan are found here: APTIM 2025 401(k) Plan Features (makeityoursource.com) APTIM - Helpful Documents Watch our video: About APTIM - In Pursuit of Better #LI-Onsite #LI-BN1
    $20-24 hourly 2d ago
  • IT Technician

    JBA International 4.1company rating

    Remote job

    We are looking for a qualified IT Technician that will install and maintain computer systems and networks aiming for the highest functionality. You will also “train” users of the systems to make appropriate and safe usage of the IT infrastructure. A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail. The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability. EVPassport is a worldwide company with team members spread across the United States and Europe, so it is essential that the individual filling this role is comfortable with 'time zone hopping'. We have other team members that will also be controlling IT systems but this individual will be the lead in onboarding new users, integrating new applications / services, and onboarding, off-boarding team members. Responsibilities Set up workstations with computers and necessary peripheral devices (routers, printers etc.) Knowledge of Google Workspace, Slack, Salesforce, Figma, JIRA, Zendesk, Okta, 1Password, and others Experience with mac OS, Windows 11, iPad OS, and iOS Understanding of VPN access Familiarity with SSO implementations with FIDO keys Bonus points if knowledgeable in Apple Business Essentials, Kandi and / or JAMF Check computer hardware (mostly laptops) to ensure functionality Install and configure appropriate software and functions according to specifications Assist with security training and implementing new processes to ensure corporate security compliance Develop and maintain local networks (office networks) in ways that optimize performance Ensure security and privacy of networks and computer systems Provide orientation and guidance to users on how to operate new software and computer equipment Organize and schedule upgrades and maintenance without deterring others from completing their work Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) Maintain records/logs of repairs and fixes and maintenance schedule Identify computer or network equipment shortages and place orders Requirements Proven experience as IT Technician or relevant position Excellent diagnostic and problem solving skills Excellent communication ability Outstanding organizational and time-management skills In depth understanding of diverse computer systems and networks Good knowledge of internet security and data privacy principles Degree in Computer Science, engineering or relevant field Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional) Benefits As part of full-time employment, we offer health care, dental, and vision benefits from leading providers. Each employee is entitled to unlimited paid time off and sick leave. Health Care Plan (Medical, Dental & Vision) Paid Time Off (Vacation, Sick & Public Holidays) Work From Home Stock Option Plan
    $75k-130k yearly est. 60d+ ago
  • Contractor Technical Copywriter

    Focused 3.5company rating

    Remote job

    Who we are Focused is a boutique professional services firm that specializes in building custom AI agents. We strategically partner with our clients, collaborating with their teams to build scalable, maintainable solutions. About the role Focused is seeking a part-time, contract Technical Copywriter to create high-quality content that showcases AI engineering capabilities. You will work closely with our founder, marketing and engineers to translate complex technical concepts into clear, compelling narratives for a developer audience. What you'll create Technical blog posts and deep-dives Project case studies demonstrating real-world implementations How-to guides and tutorials, especially for AI agents and agentic patterns What You Bring Strong technical writing: you can explain APIs, infrastructure, and software concepts clearly and accurately Technical fluency: you are comfortable reading code and understanding system architecture; experience with LangChain or similar frameworks is a plus Startup experience: you thrive in fast-paced environments with shifting priorities Collaboration skills: you can interview engineers, ask smart questions, and work independently with minimal oversight What to know before you apply: Focused Labs is open to remote employees. Focused Labs is unable to sponsor or take over sponsorship of the employment Visa process at this time. We believe employees should be paid fairly and equitably. Salary ranges may vary depending on your location and previous experience. The salary range for this role is $50 to $105/hour depending on experience.
    $36k-67k yearly est. Auto-Apply 56d ago
  • IT Desktop/TV Installation Technician

    Data Source Technology LLC 4.5company rating

    Remote job

    Job DescriptionAbout Us: DataSource Technology delivers end-to-end technology deployment and network solutions to healthcare organizations across the United States. We specialize in executing high-volume, multi-site rollouts of critical IT infrastructure with precision and minimal operational disruption. Position Summary: The IT Desktop/TV Installation Technician plays a critical role in supporting large-scale technology installations within new construction environments. This is a hands-on position responsible for physically deploying, installing, and configuring a variety of technology and medical equipmentranging from computers and monitors to printers, ergonomic carts, and wall-mounted devices. This role is ideal for mechanically inclined, tech-savvy individuals who enjoy working with their hands, following structured plans, and learning the technical side of infrastructure deployment. Youll work under the guidance of a Site Lead, senior engineers or project managers while gaining the skills and certifications needed to advance into more senior technical roles. This is a remote position with 100% travel to project sites. Candidates must successfully pass a background check and drug screening, and must hold a valid drivers license. Key Responsibilities Device Deployment & Installation Install, configure, wire manage and verify operation of computers, monitors, printers, TVs, carts, and related devices. Assemble and cable ergonomic carts (e.g., Ergotron) including mounting hardware and power/data routing. Wall-mount and secure displays, monitors, and other equipment according to plans and manufacturer guidelines. Site Preparation & Coordination Stage and inventory equipment prior to installation. Coordinate with cabling teams, electricians, and other trades to ensure proper pathways and connectivity. Follow construction drawings, elevation plans, and device location maps to ensure accurate placement. Testing & Documentation Power on and test installed equipment, ensuring network connectivity and device functionality. Record serial numbers, locations, and configuration status in project tracking tools. Communicate site conditions, issues, or conflicts to the lead engineer or project manager. General Labor & Field Work Use hand and power tools safely to drill, mount, route cables, and secure equipment. Work in active construction sites, ladders, lifts, ceiling spaces, and other environments as needed. Maintain cleanliness, safety, and professionalism on job sites. Required Skills & Competencies High school diploma or equivalent (technical certifications or associate degree a plus but not required) 12 years of experience in one or more of the following: Technology or AV installation Low-voltage cabling Construction or facilities work involving mounting, wiring, or equipment setup Familiarity with basic computer hardware, network connections, and peripheral setup. Ability to read and follow floor plans, elevation drawings, and installation diagrams. Proficiency with basic hand and power tools (drills, levels, pullers, cable tools, etc.). Ability to lift 50+ lbs, work at heights, and operate safely in construction environments. Strong attention to detail, dependability, and willingness to learn. Valid drivers license and reliable transportation to job sites. Preferred Qualifications OSHA 10 or OSHA 30 Certification Basic understanding of Ethernet cabling and network testing tools Prior experience in healthcare or clinical technology deployments Familiarity with structured cabling and mounting systems (Peerless, Chief /ICW arms, etc.) What We Offer Competitive salary based on experience All travel expenses reimbursed Supportive team culture and leadership structure Opportunity to work on large-scale, high-impact technology projects in the healthcare space Physical Requirements Moderate lifting/carrying up to 50lbs.; heavier weights with assistance Sitting & standing for long periods of time Repetitive motions and/or prolonged computer use Working at a fast pace, subject to many interruptions, physical/mental demands Work is primarily based on new construction job sites, including hospitals, clinics, and commercial facilities. All work will include travel and overnight stays across the US. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $52k-82k yearly est. 4d ago
  • Senior Rep - CLP Dealer Support

    Ally Financial 4.9company rating

    Remote job

    General information Career area Collections Work Location(s) 2911 Lake Vista Drive, TX Remote? No Ref # 21343 Posted Date 12-24-25 Working time Full time Ally and Your Career Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too? Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need. The Opportunity The Senior Representative for CLP Dealer Support is responsible for the handling of all administrative repossession procedures including fee approvals, repossession reassignments, managing inbox requests, communication with vendors and disposition accounts correctly. Representatives will be required to collaborate with other Ally departments, customers, and suppliers. You will utilize strong organizational, data entry, analysis skills and the ability to escalate identified risks in your area of responsibility. Ally required Work Shift for this role is: 10am to 7pm CST Ally Work location for this role is: Lewisville, TX The Work Itself Partner with our AE/UW/Dealer Management/Sales support teams to resolve repo-related inquires. Utilize Microsoft excel to format and complete daily reporting Meet internal goal metrics and be self-driven to exceed those goals Work closely with outside repossession companies, forwarders, and Skip Supplier Works closely with Special Handling groups on complex accounts (Bankruptcy, SCRA, Replevin, Deceased, Fraud, etc.) Support various business and/or department level projects Ability to work in a high-volume environment while achieving accuracy requirements Collect information, coordinate activities with others, and resolve issues Respond promptly to suppliers and customer on various requests Effectively work on projects to determine risk verses benefit for potential process and/or procedure updates. Perform qualitative review of individual situations, identify trends, and make recommendations Communicates via phone or email effectively and clearly on a daily, weekly, monthly basis with vendors to provide exceptional customer service regarding routine and escalated requests Adherence to laptop security policies, and work from home polices as needed. Assist in partnership with complaints and escalations Receive and fulfill requests from other departments within Ally The Skills You Bring Previous experience in Auto Finance operations preferred. Intermediate knowledge of Microsoft Office programs, Excel and Power Point, high proficiency preferred. Intermediate written and oral communication skills. Comprehension and judgment are required regarding applicability of guidelines or policies to specific situations; correlational intelligence strongly preferred when applying lessons learned from one experience to the next opportunity. Ingenuity and initiative required to collect information, coordinate activities with others, and resolve routine and/or factual problems Strong negotiation skills Knowledge of Ally systems preferred Expert data entry and word processing skills Ability to work well in a team setting and assist your peers in their absence Strong listening skills, must be able to listen and follow direction HS diploma or equivalent required. How We'll Have Your Back Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including: Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level). Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access. Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts. Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs. Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity. To view more detailed information about Ally's Total Rewards, please visit this link: ****************************************************************************** Who We Are: Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit ************* Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at *****************. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation. Base Pay Range: $48880 - $57200 USDAn individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. Incentive Compensation: This position is eligible to participate in our annual incentive plan.
    $48.9k-57.2k yearly 8d ago
  • Network Support Technician I (Future Opening)

    GCI 4.7company rating

    Remote job

    This posting is to gather interest for the Network Support Technician I. We are not currently hiring, but will be contacting candidates when we have an opening. GCI's Network Support Technician I will provide initial exceptional network technical support to customers experiencing technical events via calls, email, and chat. Handle inquires, troubleshoot technical related issues, and process service requests. Proactively monitor and respond to network alerts, working as the customer's advocate. Coordinate maintenance and installation activities that may impact services; detect, act upon, and track all problems. Provide answers to questions, resolve routine inquiries, and triage/escalate complex issues to a higher tier of support. Customers include external and internal customers, vendors, and 3rd party call centers. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: * Provide technical support and customer education, via inbound calls, chat, in writing, instant messaging, or e-mail in an efficient and professional timely manner. * Follow established procedures, implement escalation process and event management by working directly with the GCI Account team, customers, and higher Network tier support as required. COMPETENCIES: * ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. * BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. * COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. * Ability to interact with a wide variety of business, operations, and technical staff. * COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. * Demonstrated good verbal and written communication skills. * Ability to explain technical activities to customers. * COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. * CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. * Demonstrated strong customer service skills with attention to detail, active listening, and problem-solving skills. * RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. * RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. * Demonstrated administrative and organizational skills. * Ability to accurately document procedures and technical processes. * Ability to handle multiple events simultaneously in a fast-paced and ever-changing work environment. * General understanding of Information Technology. * SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. * Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent. * Knowledge and operating skills in mainstream operating systems. Network Support Technician I Additional Job Requirements: This is an entry level position within the Network Support team. Works under close supervision performing general tasks as directed, completing routine routing assignments on time. Provides first level customer support; assisting with the resolution of technical and service trouble reporting issues. Functions as the customer advocate ensuring technical problems and issues are resolved or escalated in a timely manner. Communicates all maintenance and installation activities that may impact services provided to customers to detect, act on and track all problems. Essential Duties: Tier I Support: * First point of contact via email, phone calls, monitoring, etc. Identify and filter incidents, service requests, dispatches, and provide basic support and troubleshooting, i.e., password resets, break / fix instructions, ticket routing, and escalation to Tier II and Tier III support. Ensure all required information per processes and procedures for Tier II and Tier III issues where solutions have been documented. * Basic customer support including requests for voice services support, knowledge base lookup, and directing customers to self-service web-based solutions. Minimum Qualifications: Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis * High School diploma or equivalent. * Minimum of six (6) months experience in a customer service or call center environment. * Preferred: * Associate degree in telecommunications, computer science, electronics or relevant field. * Microsoft, ITIL, CompTIA, Cisco certifications. * Telecommunications experience. * Other telecom industry or job specific certifications. DRIVING REQUIREMENTS: * This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: * Work is primarily sedentary, requiring daily routine computer usage. * Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. * Ability to accurately communicate information and ideas to others effectively. * Physical agility and effort sufficient to perform job duties safely and effectively. * Ability to make valid judgments and decisions. * Available to work additional time on weekends, holidays, before or after normal work hours when necessary. * Must work well in a team environment and be able to work with a diverse group of people and customers. * Virtual workers must comply with remote work policies and agreements. * Additional background checks, security checks, and/or participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy the conditions of a contract or proposed contract with a business partner or client. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Diversity, Equity, and Inclusion: At GCI, we foster a culture of inclusivity by nurturing an environment where the varied perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community as we grow and empower a diverse workforce that provides equitable opportunity for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.
    $43k-48k yearly est. 23d ago

Learn more about senior support technician jobs

Browse computer and mathematical jobs