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Top 50 Senior Support Technician Skills

Below we've compiled a list of the most important skills for a Senior Support Technician. We ranked the top skills based on the percentage of Senior Support Technician resumes they appeared on. For example, 11.2% of Senior Support Technician resumes contained Technical Support as a skill. Let's find out what skills a Senior Support Technician actually needs in order to be successful in the workplace.

These are the most important skills for a Senior Support Technician:

1. Technical Support

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high Demand
Here's how Technical Support is used in Senior Support Technician jobs:
  • Praised by supervisors for performance in technical support and delivering excellent solutions to customer concerns
  • Provided major technical support and communication to marketing and engineering departments.
  • Provided technical support for current and future network infrastructure products.
  • Delivered technical support for client, via inbound/outbound telecommunications.
  • Provided technical support to our customers using the specialized 'Pathways' software in the Microsoft Windows 2000 and XP desktop environments.
  • Provide technical support and monitor for 2way video conferencing systems, satellite broadcast equipment, voice over IP technology etc.
  • Provide an expert level of technical support, resolving user issues, and maintaining video teleconference equipment.
  • Started with customer service, promoted to level 2 technical support in first year.
  • Provided online technical support for out of state online training classes.
  • Provided technical support via phone, e-mail, chat and I.M.
  • Provided technical support for customers facing web, and client-server applications.
  • Level 2-Direct Technical Support (PC hardware and software).
  • Provided senior level technical support to all field technicians.
  • Provided technical support for 2WIRE home networking products.
  • Provided technical support for major fortune 500 companies.
  • Provided to over-the-phone technical support to 28,000.
  • Promoted to level 2 technical support.
  • Provided quality customer service and technical support * Troubleshoot and resolved issues hindering our client productivity
  • Provided dial-up technical support for Bankers and Traders globally while logging all calls with Quintas Database.
  • Worked as a tier 2 support technician providing technical support to approximately 5000 employees.

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2. Hardware Issues

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high Demand
Here's how Hardware Issues is used in Senior Support Technician jobs:
  • Test new products for software or hardware issues and submit report to Management team to debug and repair software or firmware.
  • Trouble shot and assisted IBM/Price Waterhouse-Cooper employees with Microsoft applications, Virtual Private Network, Tex and hardware issues.
  • DayFixed software and hardware issues on Windows and Mac OS computers as well as mobile devices.
  • Troubleshooted software and hardware issues via phone, chat and e-mail.
  • Support 450 users with desktop support for software and hardware issues.
  • Walked customers through step-by-step process for troubleshooting hardware issues.
  • Diagnose hardware issues and replaced faulty components.
  • Provide onsite desk side support, including troubleshooting and repair for desktop/laptop/network, and software/hardware issues.
  • Install and maintenance support for both software and hardware issues; Install configuration verifications via RDC.
  • Diagnose and resolve software, virus, malware, spyware, networking and hardware issues with the Dell On Call Group.

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3. Network Printers

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high Demand
Here's how Network Printers is used in Senior Support Technician jobs:
  • Provided assistance in the maintenance, configuration and set-up of all desktops, ThinkPad's, servers and network printers.
  • Work with various networking hardware configuring routers, firewalls, switches, network printers and various other network devices.
  • Support Network Printers, with placement and repair of printers to suit clients throughout facility.
  • Set up the network printers in the branches with the appropriate configuration.
  • Installed and configured software, setup workstations, and mapped network printers.
  • Mapped network printers, local printers, and scanners.
  • Installed, configured and maintained network printers.
  • Installed local and network printers.
  • Network printers setup and support.
  • Limited Helpdesk Management, Remote Desktop Support using Proxy Master Printers, Network Printers, Scanners and Peripheral Support.

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4. Remote Access

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high Demand
Here's how Remote Access is used in Senior Support Technician jobs:
  • Enabled remote access for troubleshooting purposes using the GoToAssist application software.
  • Contract Supported company executives through phone/email/remote access.
  • Provided technical support for client company trouble shooting computer and networking issues via phone and remote access in large corporate environment.
  • Installed and configured Remote Access Service (RAS) for local and global users in the Trading Community.
  • Provide technical support for software, hardware and network issues, via phone and remote access tools.
  • Grant users Remote access to Secure Desktop, Terminal Server Access or Outlook Web Access.
  • Provide level 2 support for Global Enterprise end users using telephone and remote access software.
  • Inspected and solved on line software and hardware conflicts, using remote access software.
  • Used remote access to data center to troubleshoot Red Hat Linux web servers.
  • Used Microsoft remote access and Lockheed Martin software tools to provide out-of-state support.
  • Install, configuration of system layout, manager remote access, network configuration.
  • Support UPS software at customer sites via remote access and in person.
  • Resolved computer hardware, software, printing and remote access problems.
  • Use of the phone or various remote access methods for support.
  • Utilized remote access to assist the client directly and effectively.
  • Installed and supported blade server with remote access.
  • Used remote access to perform troubleshooting when needed.
  • Assist TV stations via phone, and remote access for issue resolution Helped work to completion multiple high priority projects.
  • Use of remote access via teamviewer to effectively fix software related issues.
  • Configured and maintain Vpn connections for remote access users.

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5. Customer Service

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high Demand
Here's how Customer Service is used in Senior Support Technician jobs:
  • Recognized by Senior Management on over 2 dozen occasions for performance excellence and customer service.
  • Partnered with other billing and eligibility department representatives to resolve complex customer service inquiries.
  • Remain informed and trained in current technology and demonstrated excellent customer service skills.
  • Implemented customer service strategies and recommends related improvements or enhancements.
  • Ensured quality customer service for internal and external customers.
  • Utilized extensive customer service and multitasking skills.
  • Responded to incoming customer service requests.
  • Ensured quality customer service for inbound customer calls by Identifying and responding to customers' needs quickly and accurately.
  • Provided technical support over the phone * customer service * computer repair * scheduled appointments & set up accounts
  • Coordinate and gather information from default departments(foreclosure, bankruptcy, customer service and collections).
  • Provided excellent customer service with an average of 92% of customer satisfaction.
  • Recommended by peers to spearhead project manager for extensive customer service training plan.
  • Received large volume of inbound calls, and provided superb customer service.
  • Placed outgoing phone calls to complete follow-up on customer service requests.
  • Trained new support personnel in technical and customer service capacities.
  • Responded to customer service inquiries in writing as necessary.
  • Demonstrate strong customer service skills.
  • Demonstrated excellent customer service on a daily basis Responsible for resolving complaints and calming irate customers.
  • Served as a traveling agent throughout the southern states conducting customer service trainings for staff
  • Programed and supported ACD customer service call center system.

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6. Desk Support

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high Demand
Here's how Desk Support is used in Senior Support Technician jobs:
  • Provided help desk support on hardware and software issues via telephone communication with the end users.
  • Provided IT and help desk support to users, including stockroom, library and financial.
  • Provided help desk support over the phone to numerous clients, such as Western Union.
  • Supervised a subordinate employee supporting daily IT operations and oversaw Help Desk support.
  • Performed desk-side troubleshooting and help desk support for over 400 computer users.
  • Provided Help Desk Support for users with hardware and software problems.
  • Provide Level 1 Help Desk Support for Dr. Pepper and Snapple.
  • Provided implementation of help desk support software company wide.
  • Assist with training of Service Desk support technicians.
  • Performed help-desk support for Wal-Mart cabling issues nationwide.
  • Provided network status and help desk support as Control Desk Technician Responsible for other team mates statistics and morale
  • Help desk support, telephone support and onsite support for software/hardware for Accounting Software Packages.
  • Provided extensive 2nd level help desk support for users using Windows [ ] and XP.
  • Provided helpdesk support for all hardware and software related issues within the office.
  • Provided excellent helpdesk support for 16 different accounts.
  • Assisted, resolved, and handled Cablevision subscribers issues regarding Optimum Online service connection questions and Level II Help Desk Support.

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7. Troubleshoot

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high Demand
Here's how Troubleshoot is used in Senior Support Technician jobs:
  • Provided assistance to technicians troubleshooting home and small business customers' personal computers in a call center environment.
  • Demonstrated exceptional technical skill to troubleshoot and resolve issues with Pearson s digital educational products.
  • Assisted customers with troubleshooting network related issues and educated them on self-help options for future problems.
  • Created support documentation that could be used by the entire team to help troubleshoot issues.
  • Build, Troubleshoot and Repair all Negative Pressure Wound Therapy devices (all models).
  • Aided with the troubleshooting of problems that required escalation from level 1 technical support representatives.
  • Support and troubleshoot PC hardware function and Windows 7/10 & Server 2008/2012 operating systems.
  • Collaborated with field technicians, remotely, to complete and troubleshoot service installations.
  • Coached and trained new staff on the call center systems and hardware troubleshooting.
  • Provided level-one support, troubleshooting of Hardware, Software, and connectivity issues.
  • Provided Linux and Unix System Support & troubleshooting and installed basic applications.
  • Talk to customers and troubleshoot all issues effectively for all customers.
  • Assist level I Support with issues, troubleshoot and provided resolution.
  • Provide assistance within 50 states to clients with transmission/troubleshooting of payroll/HR.
  • Resolve user problems by troubleshooting hardware and software.
  • Diagnose and troubleshoot failures regarding the system components.
  • Provided technical troubleshooting support for 28,000 end users.
  • Assisted customers via phone or remote support Assist both personal and corporate users with basic troubleshooting of software and hardware issues.
  • Assisted with adding and troubleshooting network Lexmark and HP laser jet printers, copiers and faxes.
  • Establish strong working relationship with development and programming teams Accomplishments Assisted Teachers in troubleshooting technical issues with Parcc testing.

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8. Windows XP

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high Demand
Here's how Windows XP is used in Senior Support Technician jobs:
  • Involved in planning, testing and deploying Windows 2000 Professional and as well as Windows XP Professional throughout the enterprise.
  • Support multiple operating systems including Windows XP and Vista as well as some Unix and Linux systems.
  • Provided hardware and software break fix support for Windows XP and Windows 7 workstations and laptops.
  • Support of Windows 7 and the migration from Windows XP to Windows 7.
  • Advanced configuration of Windows XP and Windows 7 including editing registry entries.
  • Configure software and support Windows XP & 7 and proprietary productivity software.
  • Help migrate services from Windows XP to Windows 7 using SCCM.
  • Installed Operating Systems such as Windows XP and Vista Home Premium.
  • Support of mostly a Windows XP and Windows 2000 professional environment.
  • Assist with enterprise-wide transition from Windows XP to Windows 7.
  • Completed migration of user from Windows XP to Windows7
  • Support of Windows XP, 7, 8, OSX 10.x, RHEL 5.4, Ubuntu.
  • Perform over a 1000 plus OS/reinstalls for customers, which includes Windows XP and all Windows Vista operating systems.
  • Implement new network and operating systems hardware / software to include windows XP and Windows 2000.
  • Worked on a project which included migrating users from windows xp to windows 7 environment.
  • Participated in Windows XP migration and rollout to 13 Houston offices.
  • Imaged desktop computers with Windows XP using Symantec Ghost 7.5.
  • Supported windows XP, Vista, MSOffice, and Outlook.
  • Contract Position Provided Windows XP and Outlook 2007 support.
  • Used Symantec Altiris Deployment Console to execute IIP (Imaging-In-Place) OS migrations from Windows XP to Windows 7.

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9. Phone Calls

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high Demand
Here's how Phone Calls is used in Senior Support Technician jobs:
  • Researched, resolved and responded to questions received via telephone calls and callbacks in an effective and timely manner.
  • Assist State Operators and receptionist with answer telephone calls from public and direct to appropriate location when needed.
  • Answer incoming user phone calls and e-mails and work with customers to provide a resolution to these issues.
  • Coordinate, forward, and/or respond to telephone inquiries regarding facilities through return telephone calls and/or mailings.
  • Answer support phone calls, set up POS terminals, servers, printers, and networks.
  • Responded to telephone calls, e-mails, and requests for technical support.
  • Answer and resolve 30-50 inbound Dell Premium Support phone calls daily.
  • Answered first tier support desk phone calls for 6 different clients.
  • Answer phone calls, emails, and voice messages promptly.
  • Answered 70 to 80 inbound or outbound phone calls daily.
  • Answer telephone calls to assist computer users encountering problems.
  • Processed incoming phone calls using Data Manager.
  • Provided clients and attorneys with correspondence on status, claims and settlements while operating multiline phone calls.
  • Converted email and support phone calls into our Help desk ticket system on a daily basis.
  • Answer phone calls and all chats in a friendly manner.
  • Monitor Incoming Phone Calls Book Maintain Motor Pool/Sun Tran Buss Passes/Conference Rooms Maintain Databases.
  • Answered escalated trouble phone calls Provided training for new products hitting the market Assisted Net-Gear customers worldwide Answered e-mails

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10. Laptops

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high Demand
Here's how Laptops is used in Senior Support Technician jobs:
  • Support (frequently by phone) executives traveling outside the office and internationally with their technical issues on laptops and Blackberries.
  • Build Desktops and Laptops for new employees, along with maintaining current desktops and laptops.
  • Trained on operation, troubleshooting, maintenance and repair of all current HP Laptops.
  • Repair peripherals including Hewlett-Packard desktops, laptops, workstations, printers and plotters.
  • Imaged and re imaged desktops and laptops for new hires.
  • Installed new Operating systems and software on Workstations & Laptops.
  • Configure desktops and laptops and provide training to new users.
  • Supported and resolved issues with desktops, servers and laptops.
  • Imaged laptops and desktops using Norton Ghost imaging software.
  • Supported VPN setups on laptops and Blackberry phone setups.
  • Imaged desktops and laptops using Ghost 8.0 and RIS.
  • Install, configure, test, and maintain telecommunication equipment, workstations, laptops, multifunctional printers and other related equipment.
  • Ensured the effective performance of all desktops and laptops for 600 users across 7 departments within this $100M telecom corp.
  • Repaired and installed many different devices such as desktops, laptops, mobile phones, and servers.
  • Support of multiple mobile technologies; Sony laptops, Black Berries, and Sony Clies.
  • Configured desktops and laptops for proxy settings Restored Desktops and Laptops image using Ghost.
  • Achieved a successful rollout of 150 WIN 7 laptops in a 1 month period.
  • Utilize EaseUS for senior level executive pc and laptops backups.
  • Install, maintain, and configure pc's and laptops.
  • Support LAN/WAN, Hardware and Software Removed Viruses and Malware from user laptops and desktop.

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1 Laptops Jobs

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11. Email

demand arrow
high Demand
Here's how Email is used in Senior Support Technician jobs:
  • Support is provided to customers mostly via telephone, but also via email, fax, and snail mail.
  • Supported the Apple iPad, including VPN and email configurations, plus a series of CRM and Sales/Marketing applications.
  • Configured Customers email software, Outlook express 6 and up, Outlook 2003 and up, Thunderbird.
  • Provided outstanding support for Technical issues on PC/Apple OS, Email Clients, and Network errors.
  • Respond to Remote Systems Management (RSM) and In house customer support and email requests.
  • Network troubleshooting, email troubleshooting, password resets, outlook profile repairs, printer repair.
  • Work Experience: Customer Service; Tech Support for Email, Networking and Hardware/Software issues.
  • Involved in direct communication with the client through Email or phone to resolve the issues.
  • Provide second level support to client base of 250,000 users via phone and email.
  • Configured network equipment for port binding and other filtering for specific services, VPN/Email.
  • Support provided from home office by phone, email, online chat agent.
  • Assisted customers with troubleshooting steps, education, and follow up email instructions.
  • Trained new Users on policy and procedures of email usage.
  • Support was provided via phone and email.
  • Provide on line tech support via email.
  • Communicated with customers via email or telephone as needed to resolve technical issues pertaining to Swipeclock software.
  • Updated management on a regular basis through reports and presentations and via email, .
  • Support Blackberry devices on BES, as well as iPhone email connectivity via Airwatch.
  • Created and maintained accounts for network, email, phones and voicemail for employees.
  • Supported PBX and voicemail equipment for hub and remote offices.

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2 Email Jobs

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12. Active Directory

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high Demand
Here's how Active Directory is used in Senior Support Technician jobs:
  • Experienced working with and configuring Active Directory.
  • Create and manage user, groups, and computer accounts, modify permissions, and verify connection status through Active Directory.
  • Acted as a consultant for Exchange, Active Directory and Group Policy development and management while performing high-level tech support tasks.
  • Used Active Directory, SCCM, and a wide range of technologies to deploy and implement new and secure systems.
  • Create, modify and delete AD objects using Active Directory, Quest and Hyena.
  • Resolve security and distribution group issues in Active Directory and reset client passwords.
  • Assigned group and user policies through active directory Installed and configured lab printer.
  • Set permissions and reset/unlock accounts via Active Directory QWERT web based interface.
  • Administer the User and computer accounts on the Windows 2K3 Active Directory.
  • Used Active Directory to handle password resets, and user account information.
  • Network account maintenance via Active Directory and system patch maintenance via SCCM.
  • Managed user group permissions and created new accounts in active directory.
  • Administered Windows 2003 Active Directory/Group Policy and Exchange 2007.
  • Used Active Directory, Microsoft Office Outlook.
  • Maintained Groups in Active Directory.
  • Network Administration including Active directory, printers, file shares and server patches and upgrades, in a multi-forested enterprise organization.
  • Experience with resetting end users in Active Directory, IBM Mainframe, MS Exchange Servers and Tivoli Access Manager.
  • Manage users and systems through Active Directory -Build new machines via Configuration Manager and PXE boot.
  • Administered MS Active Directory and Exchange and virtualized company desktops using VMWare.
  • Reset logon accounts for voicemail and active directory.

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2 Active Directory Jobs

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13. Setup

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high Demand
Here's how Setup is used in Senior Support Technician jobs:
  • Provided configuration support in SD, MM integration with FI for account determination, material movement setup, and inter-company billing.
  • Assisted clients with troubleshooting their access point setups as well as their install and configuration of Avalanche.
  • Train First-time users in a step-by-step operation of system problems, email setup, and routing.
  • Assisted with the setup and training of users on the use of their mobile devices.
  • Open ports and setup client network for remote viewing of clients surveillance system.
  • Design, source, and test all new computer setups for product application.
  • Worked with internal support using Red Hat Linux for printing and software setup.
  • Traveled to sites in the state of Michigan for setup and training.
  • Assisted in the original cabling and network setup of numerous Pantry locations.
  • Perform desk setups with monitors and peripherals as well as moves.
  • Supported Windows 2000/XP/Vista/Server and setup and configured Cisco 2950/3750 switches.
  • Provided training, setup and support for news users.
  • Purchased Setup and Installed and maintained Dell SonicWall Firewall.
  • Install, setup, and maintain Cisco phone systems.
  • Installed equipment for moved and new office setups.
  • Network & USB printer setup and troubleshooting.
  • Coordinated with end-users to setup video teleconferences with different departments.
  • Supported SQL server, Crystal Reports, Great Plains and T&T global dialer setup and remote access
  • Supported computer TCIP, Ras/Soft ID, network, operating systems/applications, and inspection dispatch setups and problems.
  • Insured Airwatch proper setup as well.

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14. Data Entry

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high Demand
Here's how Data Entry is used in Senior Support Technician jobs:
  • Performed computerize data entry functions and documented inspection results.
  • Sustain performance related objectives such as after call wrap-up, call handle time, data entry and first contact resolution.
  • Network command line operations (command prompt) * Data entry and keyboarding.
  • Assisted in training efforts of approximately 50 data entry personnel as needed.
  • Conducted a cost effective study for a $100K data entry project.
  • Performed data entry, senior 10-key.
  • Developed a workflow system for the Scan-Optics 3200 data entry system that automatically assigned work to the operators.
  • Monitored calls for quality assurance and correct data entry and also did training classes for new employees.
  • Create a workflow system encompassing data entry through to fulfillment.
  • Answer phones *Typing *Filing *Data entry *Purchase orders *Uploading and managing files and keeping track of iron certificates and material traceability.

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15. Internet

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average Demand
Here's how Internet is used in Senior Support Technician jobs:
  • Resolved technical difficulties, including firewall configuration, software upgrades, and Internet connectivity problems.
  • Diagnose customer problems with Internet connections while utilizing superior troubleshooting skills.
  • Configured RAS and Internet connectivity.
  • Answer phone queries and guide DSL Customers in troubleshooting, Windows OS, DSL modem, and internet connectivity problems.
  • Answer and resolve Internet Applications issues in a courteous and professional manner utilizing telephone and email support.
  • Assisted SBC DSL customers who were performing self-installs of their high-speed Internet service at their home.
  • Supported home user, operating systems, internet connections, network systems, and incident management.
  • Exhibit expert familiarity with Internet Explorer version 9.0 and later, Office suites 2010 and 2013.
  • Assist customers in the timely resolution of Internet connectivity, e-mail and other ISP related issues.
  • Maintain internal web, DNS, and e-mail servers supporting over 600 client Internet domains.
  • Hold advanced level of core Internet technologies - DNS, TCP/IP and network file systems.
  • Utilize technical communication skills to bring customers back online when their internet connections are down.
  • Provide telephone and email support for Internet, VOIP, and IPTV products
  • Assist customers configuring and troubleshoot their systems to gain Broadband Internet access.
  • Help Desk Support provided by Remedy Ticketing - Internet and VOIP support
  • Internet-related troubleshooting, modem port forwarding, IP reservations, etc.
  • Supported customers' internet connection issues.
  • Supported 300 users daily with InternetIntranet and PC Anywhere connectivity problems, remote access, and control terminal services client.
  • Field Services: install and provision routers for Wireless Internet (Sabrenet) and troubleshoot DSL/T1.
  • Provide Technical support for issues relating to internet and voip service.

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16. VPN

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average Demand
Here's how VPN is used in Senior Support Technician jobs:
  • Supported multiple connectivity solutions including Wi-Fi, VPN, Cellular, Mobile Broadband Cards, and PDA's in diverse environments.
  • Performed regular troubleshooting with connectivity through the VPN software to remote desktop terminal sessions and home networking issues.
  • Administered Active Directory and Microsoft Exchange 2003 environments and Cisco VPN, Cisco VoIP hardware and software.
  • Configure email accounts, remote connectivity and support using VPN software Knowledge of GE specific software and standards
  • Resolved Ethernet and wireless network connectivity issues to include remote access utilizing VPN and SSL.
  • Established secure VPN connections to various banks, brokerage houses and other financial entities.
  • Performed regular troubleshooting with GE proprietary VPN software with a global user base.
  • Configured VPN Tunnels and installed a small office network using CISCO devices.
  • Acted as second level response for VPN and Mobility issues and escalations.
  • Support staff in the field remotely with VNC viewer over VPN.
  • Assisted with VPN client software, hardware, and server support.
  • Provide support to over 9000 remote users over VPN connection.
  • Implement and support Cisco and Juniper SSL VPN's.
  • Support the deployment of Juniper SSL VPN appliance.
  • Configured/Installed PAL and VPN3000 software.
  • Obtained a strong knowledge of IP Backbone Networks, Internet, VPN(s)
  • Installed Cisco VPN, with RAS tokens to support users who telework and while on travel.
  • Supported MS Office 2003, Symantec Anti-Virus, and Cisco VPN client.
  • Installed Cisco VPN, with RSA tokens to support users who telework.
  • Configured monitoring via Solarwinds for LANs, WANs, VPNs, IPMI and Customer website.

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17. Mac

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average Demand
Here's how Mac is used in Senior Support Technician jobs:
  • Performed technical support/troubleshooting of cable modems and dial-up service on various Windows and Macintosh operating systems.
  • Researched and resolved product compatibility and support issues relating specifically to Macintosh.
  • Perform break/fix troubleshooting to support proprietary pharmacy software.
  • Provided new machine installation setup on site
  • Worked with User State Migration Tool (USMT) to migrate files and printers from old machine to new machine.
  • Assisted in calls escalated from other support areas, Hardware support, and pharmacy application support.
  • Ordered new machines for end users with outdated hardware that was not compatible with Windows 7.
  • Provided Macintosh and PC technical support for 100,000 + customers nationwide.
  • Stay abreast of current technologies with Mac, Linux and Windows.
  • Support and Installations of Mac OS X 10.4/5 and hardware.
  • Provide technical support for Mac s and PC s.
  • Manage Asset Database for machines with Vista and 8.
  • Plan and Schedule backup for all server/Client Machines.
  • Experienced providing support in Mac and Windows environments.
  • Created Ghost images for specialized machines.
  • Image Macs using Disk Utility.
  • Provided phone, remote and desk-side support in a Mac and Wintel environment.
  • Selected Achievements: Organized the transfer of the Renlar Pharmacy team and equipment from Dublin, Ohio to Atlanta, Georgia.
  • Created and image machines using Ghost in a Windows [ ] environment.
  • Configured and supported Pitney Bowes/Imagistic fax machines.

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18. OS

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average Demand
Here's how OS is used in Senior Support Technician jobs:
  • Implemented licensing policy and procedural changes that directly contributed to increase revenues through additional sales and cost savings.
  • Support and installation, configuration and diagnostics by instruction manual to identify and resolve technical issues.
  • Provided administration for approximately 30 servers across the Southeast.
  • Conducted cross-functional internal meetings to assure milestones adherence.
  • Lead selection, approval, and acquisition of new hardware and software to foster greater productivity and ease of usability.
  • Acted as a proponent of company culture, encouraged those around me to be engaged and enthusiastic about company events.
  • Provide infrastructure support to a large scale, millions of customers across Tri-State area, Hybrid Fiber Coax network.
  • Complete and accurate logging of each support call, detailing problems, diagnosis and solutions for each incident.
  • Secured key speakers across the organization from finance, technology, applications, and business.
  • Repair hardware as necessary and work closely with service vendors to ensure continuity of service.
  • Close the ticket, or contact System Administrator for walk-through assistance (Escalate).
  • Used Microsoft Excel to monitor and distribute inspections evenly to appropriate field adjusters.
  • Maintained the systems of students and faculty throughout multiple sites across the nation.
  • Repaired computers + network hardware in large computer labs across Davis campus.
  • Used Microsoft Word, Excel, Outlook, FACES and other programs
  • Execute appropriate actions for breached accounts and Re-opening or closing accounts.
  • Preformed end user e-mail migration to a Microsoft Exchange e-mail system.
  • Hosted and guided live and virtual demonstrations of software's capabilities.
  • Used ghost software to image PC's.
  • Respond to all end user support issues in a timely and professional manner Diagnose and resolve requests utilizing Altiris.

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19. SQL

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average Demand
Here's how SQL is used in Senior Support Technician jobs:
  • Perform and configure MSSQL database backups, restoration, maintenance plans, rebuilds, database mail, and data analysis/correction.
  • Developed a framework and base Pro-C library for the new development and repaired existing processes in Pro-C and PLSQL.
  • Time Matters - (Core software, Server, SQL, networking, firewall and AV security).
  • Configured SQL*Net protocol for workstations to access HP-UX and NT Oracle databases over the network.
  • Designed a custom ActiveX controls for HMI/WonderWare clients for presentation of SQL data.
  • Created integration schemes and integrated databases using MS SQL and MS Access.
  • Perform installations of SQL Server as well as backups and restorations.
  • Use of SQL Server Agent tools for task scheduling.
  • Developed SQL scripts to analyze and correct data.
  • Installed and configured Apache and PostgreSQL remotely.
  • Create SQL Procedures to optimize Database.
  • Supported applications that used SQL.
  • Used UML, Unix, Oracle, CORBA, Pro-C, PLSQL, SQL, and SQR.
  • Coded all new programs in 400 free format and used embedded SQL, but their software mostly consists of RPG IV.
  • Perform Level 2 Support for SQL and VMware escalations * Build and Maintain Development Lab Environment.
  • Installed Caremedic software applications, Microsoft SQL, and Pervasive-SQL databases at customer sites.
  • Performed light database administration duties using SQL, Informix, and Microsoft Access.
  • Install, configure, admin NT servers, SQL servers, pcAnywhere, QuarkXpress, etc.
  • Developed database using vb.net as a Front End and using Sql server 2008 as a Backend.
  • Created queries in PeopleSoft as well as ad-hoc queries using sql in Toad.

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20. Helpdesk

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Here's how Helpdesk is used in Senior Support Technician jobs:
  • Monitored and assigned helpdesk work orders using Track-It enterprise edition.
  • Position works in high call volume Helpdesk environment supporting NCR's customers in providing problem resolution for NCR products and services.
  • Install multiple software packages, connect peripherals, supply network support, troubleshoot problems and coordinate updates with control helpdesk.
  • Assisted end users with technical questions on the phone and on the web at the Helpdesk.
  • Worked very closely with the agents on the helpdesk to improve day to day functions.
  • Helped develop, test, implement, and maintain a successful on-campus IT helpdesk operation.
  • Provided Helpdesk and Remote support to 500 users nationwide via Phone and WebEx.
  • Assisted with trouble tickets for their helpdesk while IS members went on vacation.
  • Documented and tracked calls using Remedy helpdesk software and solved trouble tickets daily.
  • Trained Support Techs in the application installs and helpdesk ticketing system.
  • Receive trouble ticket from helpdesk call center through Remedy ticketing system.
  • Create and respond to Helpdesk inquiries using BMC Remedy.
  • Provided helpdesk support and training for all technicians.
  • Escalated helpdesk calls are a regular task.
  • Document support calls on online helpdesk.
  • Advanced problem solving for EarthLink Internet users Walkthrough development for Tier 1 technicians Escalation resolution Helpdesk
  • Provide support and helpdesk duties for all MS Office applications, departmental specialty software, and Meditech.
  • Resolved multiple helpdesk requests including those escalated by Ericsson IT.
  • Used Parature Ticket System to track Helpdesk calls.
  • Company Shut Down) Supervised and trained the Helpdesk Desktop Support Team.

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21. Voip

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Here's how Voip is used in Senior Support Technician jobs:
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more.
  • Assign and set up end users' VoIP desk phones using 3COM phone equipment and their NBX management system.
  • Walk through installation and configuration of mobile broadband devices, routers for at home networks and VOIP internet calling.
  • Provide technical support to subscribers experiencing Optimum Voice (VoIP) and Optimum Online related problems via phone.
  • Provided technical support for VoIP devices and computer support for local office users.
  • Supported various products and services such as video, internet, and VOIP.
  • Administered Cisco VoIP system, adding, deleting, and configuring telephone users.
  • Accomplished varying projects including VOIP, data plans, and assets management.
  • Created and managed new and existing phone extensions on VOIP phone systems.
  • Performed troubleshooting of internet connection, IPTV picture and VoIP phone issues.
  • Experienced with VOIP and the equipment used for it.
  • Provided support for 200 users for Cisco VOIP systems.
  • Initial troubleshooting with Cisco VoIP phone issues.
  • Performed troubleshooting on new VoIP lines.
  • Limited maintenance with Cisco VoIP accounts.
  • Provide telephone and E-mail support for Internet, VOIP, and IPTV products Escalation point for Level 1 Technical Support
  • Resolved issues pertaining to Blue tooth and Wi-fi internet connections including VoIP for the Nokia N80ie.
  • Administered PBX, VoIP telecom systems.
  • Configured Yealink, Polycom, and Cisco VOIP phones through an FTP server.
  • Experience with Avaya VOIP phones, Polycom and VIA, Video Conferencing systems.

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22. Trouble Tickets

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average Demand
Here's how Trouble Tickets is used in Senior Support Technician jobs:
  • Responded rapidly to trouble tickets, and worked closely with brokers to resolve all issues with minimal disruption of trading operations.
  • Escalated issues (when appropriate), tracked resolution and closure of trouble tickets and noted the resolution for future use.
  • Received and processed trouble calls, generated trouble tickets, and coordinated corrective actions between technical operations staff and the customer.
  • Interfaced with Levels III and IV for assistance as required, created trouble tickets for support engineers when warranted.
  • Gathered information and created trouble tickets for customer inquiries both at the local and enterprise level.
  • Resolve trouble tickets assigned through the Remedy and Alliance ticket systems within the service level agreement.
  • Track and address all calls trouble tickets using Tracking Action Request System.
  • Monitor trouble tickets through Support Center ticketing system and email.
  • Receive Users calls and manage trouble tickets through Remedy 7.7..
  • Escalated and submitted trouble tickets for all web applications.
  • Track and created trouble tickets in CA Service Desk.
  • Report and open trouble tickets with the Internet carries/LEC
  • Used Remedy to update and escalate trouble tickets.
  • Logged all trouble tickets into AS/400 ticketing system mainframe
  • Respond to trouble tickets and record solutions utilizing Numara (BMC) Track-IT.
  • Utilized Vantive, Siebel, and Remedy as ticket management systems for tracking trouble tickets.
  • eated and dispatched trouble tickets.

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23. Citrix

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average Demand
Here's how Citrix is used in Senior Support Technician jobs:
  • Implemented a virtual Windows desktop delivery system using Citrix XenDesktop for internal use.
  • Managed user accounts in an Active Directory and Citrix administration environment.
  • Install and configure Citrix client, setup and configure Checkpoint VPN Secure client for remote users.
  • Provided Support for Dual headed Windows 2000 and XP machines running Citrix clients.
  • Provide support for VPN, Citrix and wireless connections to remote users.
  • Used Citrix GotoAssist DTS program to help resolve customer issues.
  • Helped resolve terminal server and citrix environment issues.
  • Installed, tested and troubleshooter for Citrix clients.
  • Provide support for VPN and Citrix users.
  • Utilized LANDesk to troubleshoot network connectivity and manage Citrix remote access.
  • Managed users by utilizing the Citrix Metaframe architecture.
  • Assisted with implementation of Citrix farm and migration to Exchange Deployed Lotus Notes and Exchange mail for clients & managed accounts.
  • Deployed standard software packages (Adobe Acrobat, MS Office, Citrix, Guardian Edge Encryption) via Altiris console.
  • Exemplify expertise in Citrix system by supporting end users and informing branches with the latest versions of Citrix.
  • Set up and configured Citrix users; Assisted with the configuration of VLAN and Citrix servers.
  • Involved phone and remote support, using Salesforce ticketing, Citrix Go To Assist remote software.
  • Provide support of Citrix metaframe Zen App 11.2 for EMR applications.
  • Reset and created Citrix Id with appropriate user rights.
  • Support homebase workers in a Citrix environment.
  • Experience with Citrix Access Management Console to Logoff User Sessions from the Citrix Server.

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24. Tcp/Ip

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Here's how Tcp/Ip is used in Senior Support Technician jobs:
  • Perform installations and troubleshooting of network devices Ethernet and 100MB Fiber Optics across the TCP/IP, DHCP, and DNS protocol.
  • Assisted users with WAN/LAN connectivity issues and configuration of TCP/IP for Dynamic and Static IP assignments.
  • Install, troubleshoot, and maintain network connectivity using Ethernet, TCP/IP and IPX/ SPX.
  • Resolved communications problems associated with TCP/IP and SMTP for client/server processing in Lotus Notes.
  • Support including Network TCP/IP, wireless, Blackberry, printing and VPN connectivity.
  • Used Linux Base and NT software for maintaining TCP/IP addresses serving downloads.
  • Configure and troubleshoot TCP/IP, DHCP on users and server.
  • Participated in TCP/IP, WINS, DNS and server troubleshooting
  • Assisted in supporting stability of campus-wide TCP/IP network.
  • Solved networking issues with TCP/IP and Peer-to-Peer configurations.
  • Support of TCP/IP addressing and connectivity problems.
  • Configured IPX, and TCP/IP network connections.
  • Analyze and troubleshoot all TCP/IP issues.
  • Full knowledge of Active Directory, TCP/IP, HTTP, DHCP, DNS, patch panels, network drops and switches.
  • Provided support setting up LAN's using TCP/IP, installs and upgrades, single and multi-user, timed and non-timed software.
  • Key Projects & Accomplishments Troubleshot/diagnosed user networks, which involved TCP/IP, Client Server, and mapping shared drives.
  • Created subnet masks to allow additional users on the network utilizing TCP/IP.
  • Worked with a Postgres database and multiple TCP/IP scanners.

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25. LAN

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Here's how LAN is used in Senior Support Technician jobs:
  • Provide proactive and reactive network surveillance, troubleshooting, coordination and restoration of service affecting or potentially affecting network events/issues.
  • Analyzed requests to determine, recommend, and plan layout for type of computers and peripheral equipment modifications to existing systems.
  • Completed formula manipulation for satellite sites which ensured products could run at multiple plants and reduced costs by 10%.
  • Handle and resolve inbound technical support calls for clients looking for assistance with DVR and home surveillance system.
  • Updated any field changes and record them for accurate as-built plans on a continual progressive basis.
  • Completed over 2,000 part descriptions for plants in Belle River, Trenton, and Monroe annually.
  • Rolled FX currency balance on a daily basis in excess on $1billion USD daily.
  • Plan, coordinate, and conduct training classes for up to 15 students.
  • Planned, implemented, and executed moving parts department to new dealership location.
  • Assisted in planning for future user requirements and improving customer support.
  • Configured proxy servers and provided LAN/WAN support for secure network.
  • Developed all corporate policies for microcomputers and LAN systems.
  • Planned and executed routine repairs and system upgrades.
  • Support for WAN and LAN network connections.
  • Served as a liaison to other teams in planning, coordination, development and deployment of multi-team enhancement or projects.
  • Provided users with hardware and software problem identification via LANDesk or personally visited the clients desktop to fix the problem.
  • Researched customer issues in a timely manner and followed up directly with customers on recommendations and action plans.
  • Developed strategies and goals for the IT department to guide short and mid-term planning.
  • Support and configure remote VLAN communication with static IP subnets.
  • Coordinate with the IT Security Engineering teams to support the overall hibu IT security plan.

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26. User Accounts

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Here's how User Accounts is used in Senior Support Technician jobs:
  • Administer user accounts for operating systems and applications.
  • Configure user accounts for additional requested access.
  • Experience with Active Directory such as adding/deleting user accounts, reset passwords, group membership, etc.
  • Maintain user accounts, unlock and reset passwords using Active Directory, provide software support.
  • Maintained user accounts and file permissions on Windows 2000 and Exchange 5.5/2000 servers.
  • Maintained user accounts in proper OU in Active Directory in Server 2003R2.
  • Managed user accounts for new hires and terminations in active directory.
  • Interfaced with Network Administrator to create and maintain current user accounts.
  • Created and maintained user accounts and security via Active Directory.
  • Maintained user accounts and computers in McAfee Endpoint Encryption console.
  • Created document for creating user accounts with ZFTP Administration.
  • Configured new user accounts via Active Directory.
  • Handled home user accounts to global accounts.
  • Supported VPN and remote ISP user accounts.
  • Provided workstation, application, and printer support to local and remote users Utilize Microsoft Active Directory to support user accounts.
  • Administered Hanscom LAN/Exchange user accounts, objects, and groups, added/deleted accounts, and set file permissions using Active Directory.
  • Created group and user accounts in Broadworks with services such as Hunt Groups, Auto Attendants, and SIP trunks.
  • Research issues while informing end users of status Enable new user accounts and mailboxes in Active Directory and Exchange.
  • Create AD user accounts for new hires, create Parlance accounts, and create Zimbra email accounts.
  • Create and update Novus Agenda user accounts.

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27. Linux

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Here's how Linux is used in Senior Support Technician jobs:
  • Reviewed performance logs and monitored system performance both on Linux and Windows operating systems.
  • Installed, upgraded, configured, tested, maintained and supported operating system software in a Linux and Windows production environment.
  • Supported end-user systems in a >100 user mixed Windows/ Mac/ Linux environment.
  • Researched Linux server logs to find errors within applications.
  • Organized and maintained Linux labs.
  • Configure and maintain Windows Deployment Server, provide server configure and administer on Linux and Sun Solaris servers.
  • Maintained and updated the servers running the Online Journey Planner, running RedHat Linux and Solaris.
  • Provide support for printers and other Linux, Faxstar & Print Monitor Servers.
  • Implemented LINUX functions using korn shell scripts for code optimization.
  • Installed and configured Windows on VMware Linux systems.
  • Created virtual servers for sites using VMware and Hyper-V with Windows and Linux (CentOS and Red Hat 5.4 Operating Systems.
  • Managed and maintained 24 production, 9 staging, and 7 test CentOS Linux VMs and bare metal servers.
  • Supported OS platforms included Ubuntu, Redhat (CentOS) Linux, Infoblox and Active Directory platforms.
  • Provide world class customer support and website troubleshooting(Wordpress, Joomla, Linux, HTML)
  • Provided Tier-2 Technical and DevOps Support for big-data-transformation middleware running Java code via Talend on Linux CentOS hardware.
  • Performed some of the unix basic commands on linux and unix servers.

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28. Suite

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Here's how Suite is used in Senior Support Technician jobs:
  • Provided technical support over the phone for a suite of software and on-line systems used by Brokers nationwide for on-line trading.
  • Experience with Microsoft and Apple operating systems, including Microsoft Office Suite programs: Word, Excel and PowerPoint.
  • Served as the primary resource person for a software suite of products for both fellow technicians and end users.
  • Established and maintained user accounts, file permissions, passwords and account policies for Windows SMB server suite.
  • Enhanced Equity Trading Suite trade input system leading to increased user productivity and decreased physical storage of tickets.
  • Offered how to and basic troubleshooting assistance with the Microsoft Office suite and Adobe Creative suite software.
  • Support Active Directory, Microsoft Exchange Server, SCCM, SAP, and Microsoft Office Suite.
  • Train first tier support team on how to use and support the cloud suite products.
  • Managed and monitored servers using the Servers Alive, and IBM Director monitoring suites.
  • Installed Office suites, Lotus Notes and unique software to meet the client needs.
  • Configured and installed PC's supporting MS Office Suite.
  • Experience with Microsoft Office Suite and Lotus Notes applications.
  • Install and trouble shoot Microsoft Office Suite (Word, Excel, and Power Point).
  • Front Page, Web Expression, Web Folders, Adobe Suite, and Coffee Cup.
  • Provided 2nd level application support for Cullinet Manufacturing Suite of Applications.
  • Helped with the implementation and configuration of the Kaspersky Anti-virus suite across the server and desktop estate.
  • Deployed LANDesk Management Suite & Patch Manager for asset tracking, remote support, and patch management.
  • Coordinated Capacity Building division by conducting MS office, basic networking suite trainings.
  • Recorded all service request in Triactive Systems Manager Help Desk Suite.
  • Installed and configured the Kronos application suite.

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29. Knowledge Base

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Here's how Knowledge Base is used in Senior Support Technician jobs:
  • Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
  • Worked with client to create new support procedures and knowledge base articles which were used by all support personnel.
  • Created, edited, and maintained CBS-IT business processes, forward-facing web guides, and ServiceNow Knowledge Base articles.
  • Provided troubleshooting information and updates to knowledge base to support Call Center Agents efforts in call resolution.
  • Created and organized several team sites/sub sites to effectively manage team communication, tasks and knowledge bases.
  • Created work instructions for IT Engineers and End Users and converted some into Knowledge Base Article.
  • Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
  • Edit and create knowledge base articles, complete all work satisfactorily within SLA's.
  • Contributed knowledge articles and problem reports to knowledge base, resulting in increased efficiency.
  • Update and maintain quality of the knowledge base and work ticketing system.
  • Managed technology assets and tracked inventory within help desk knowledge base.
  • Document and created incidents using BMCC, and maintained knowledge base.
  • Prepare training documentation for client teams and company knowledge base.
  • Utilize Knowledge BASE and assist Support with use of Knowledge.
  • Developed content for help desk knowledge base, Track-it.
  • Developed, tested and create knowledge base articles.
  • Web Knowledge Base using SQL 6.5, Front Page, Director7, Windows 2000 Advanced Server, IIS, and Linux.
  • Maintain the knowledge base with updated info on support and other RCA related resolutions to aid other technical support team members.
  • Maintained and updated online employee portal and knowledge base Repeated employee of the quarter award recipient award.
  • Create knowledge base articles to improve operational efficiency & help the Salesforce community.

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30. Level II

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low Demand
Here's how Level II is used in Senior Support Technician jobs:
  • Level II support was the highest and frequently required advanced troubleshooting skills and knowledge of PC's and all related equipment.
  • Provided Level II technical support for Statewide Uniform Registry of Electors (SURE); SURE maintains all PA voting information.
  • Level II Support for The Roadrunner Cable Modem (Installation provided in Residential and Small Businesses).
  • Provide Level II technical support for the Dell XPS line of desktop and notebook computers.
  • Provided Level I and Level II phone support for a range of managed services customers.
  • Level II, III and testing of drivers, software, OS and handling escalations.
  • Provide level II escalation support for Outlook issues and implementation of OCS 2007 R2.
  • Provided Level II technical support and troubleshooting on complex, escalated support issues.
  • Supervised Level I and Level II technical staff supporting over 30,000 associates.
  • Level II Technical Support Technician for North America and Pacific Region.
  • Project was first of its kind undertaken by Level II Support.
  • Manage Magic tickets for Help Desk escalation on Level II.
  • Escalated appropriate calls to Level III when necessary.
  • Provided level II technical support in the installation and restoration of telephone communications for a multimillion dollar communications service provider.
  • Provided advanced level support (Level II and III) on all service requests reported to the I/T Help Desk.
  • Level II) o Trained physicians on proper use of medical supporting software and hardware.
  • Provided Level II Support to escalated customers * Established the Level II Support escalation procedure
  • Attended Promise Technology Level II V-Trak training 12/2013 in San Jose, CA.
  • Provided level II support of all Caremedic software applications.
  • Level II support for Allscripts Electronic Medical Record application.

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31. Apple

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low Demand
Here's how Apple is used in Senior Support Technician jobs:
  • Sole technician w/ any Apple computer service experience and was appointed campus head of all Mac related issues and projects.
  • Participated in the Apple retail rotation program working in the retail store as a Mac genius.
  • Developed a full Enterprise Mentoring Program that has been implemented with in Apple Enterprise.
  • Receive 20+ calls from Apple customers per day, supporting mobile devices and computers.
  • Recommended compatible memory for Apple, HP, Dell and IBM servers and computers.
  • Work for the Apple program which includes troubleshooting IOS and Apple Mac computer.
  • Assist customers more in detail on their Apple products to resolve their issues.
  • Second tier technical support for Apple computers at a call center.
  • Second tier support for technical troubleshooting on Apple mobile devices.
  • Utilized the Apple systems to classify and troubleshoot cases.
  • Configure, setup and upgrade all Apple products.
  • Last line of defense for Apple customers.
  • Make managerial decisions on behalf of Apple Inc. Use MAC based system to provide nationwide customer service.
  • Provide Technical support for Apple OS X Server and small to large scale iOS/OS X deployments.
  • Level I Technician Trouble shooting IBM/Apple PC's down to the hardware Level.
  • Work directly with Apple on product development Handled large call volume with ease.
  • Implemented and oversaw performance of Apple Tracking System of company issued iPads.
  • Provided troubleshooting for iPhones and other Apple hardware and software products.
  • Provide Excellent Customer Service Represent Apple as a supervisor Provide senior level technical support
  • Provide technical support on any Apple's products such as iPod, iPhones, iPads, and Mac Tablets.

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32. Unix

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low Demand
Here's how Unix is used in Senior Support Technician jobs:
  • Supported Windows and UNIX/Linux servers and operating system to ensure accessibility, reliability, and successful mission accomplishment.
  • Developed and Utilized UNIX-based Shell Scripts to Support Mission-critical Applications Environment.
  • Created WebLogic domains, managed servers, clusters and machines in UNIX-based testing, development, and production support environments.
  • Provided full application support for LandMark Software and other third party applications on the UNIX and Windows environment.
  • Installed, configured, and maintained hardware components, database software, and UNIX operating system.
  • Participated in the SDLC by testing bimonthly updates on Windows and UNIX platforms for bugs.
  • Installed O/S's and performed network installation and configuration on UNIX and PC systems.
  • Administer 28 servers, both Windows and Unix, on various hardware platforms.
  • Perform basic administration and system backup of UNIX automation systems.
  • Monitor UNIX process for all networks and servers.
  • Performed troubleshooting activities for UNIX servers and clients.
  • Repaired damaged UNIX mailboxes at customer request.
  • Installed and configured CICS for HP/Unix.
  • Scripted an AIX and SCO-Unix installation program for the company product (originally 23 floppy disks and eventually on cd-rom).
  • Provided system administration support for multiple servers and workstations in multiple locations with Windows XP client and UNIXLinux servers.
  • Monitor Unix system processing Check and process all file transfer issues.
  • Install and maintain Connect:Direct on a the Unix platforms.
  • Received Unix training to serve as System Administrators backup.
  • Provided tier-2 technical support for VersaLex secure communications software in Windows, Linux, UNIX, iSeries network environments.
  • Web development support for Unix, Linux and Windows servers including uploading, html, cgi, perl and java scripting.

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33. DNS

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low Demand
Here's how DNS is used in Senior Support Technician jobs:
  • Help customers read their bind files and format them of ease of integration onto the UltraDNS platform.
  • Provide DNS resolution support for large global customers on their internal and external networks.
  • Supported Active Directory services such as LDAP Directories, DHCP and DNS.
  • Help customers create global DNS settings that best servers their needs.
  • Complete DNS requests utilizing DNSMGMT.
  • Installed and prepared DNS, TFTP, and DHCP servers for DOCSIS and DSG Solutions.
  • Managed over 700 customer websites using cPanel, Apache, and Tomcat and provided DNS, Domain, and IP management.
  • Served as escalation point for tickets dealing with DHCP, DNS, ACLs, and SIP registration.
  • Trouble shoot complex DNS issues * Help train all new hires on industry tools and troubleshooting flows.
  • Trouble shooting methods: Flushing DNS, deleting cookies, Internet files, and cache.
  • Host support for Parts related DNS, TSO, IMS, FLASH, RMDS and Netview issues.
  • Trouble shoot technical issues in email, dns, hosting and web applications.

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34. Level Support

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low Demand
Here's how Level Support is used in Senior Support Technician jobs:
  • Support includes hardware, operating system and software support - Provide first level support for reported server problems issues nationwide.
  • Provide 2nd and 3rd level support to in-house clients in New York offices in my areas of responsibility.
  • Perform senior level support to Partners and act as a Point of escalation for all problems.
  • Provided first level support for a variety of external warehouse, consulting, and realty clients.
  • Provide tier 2+ level support and escalation of issues that other techs cannot solve.
  • Dispatched unresolved calls to hardware vendors and second level support using the Remedy system.
  • Assisted with quality assurance measures which were applied to benefit first level support.
  • Analyze and resolve first, second, and third level support issues.
  • Provided second level support for customers using UPS owed software and hardware.
  • Provided second level support to retail stores various equipment and software.
  • Provided first, second and third level support to end users.
  • Provide first level support for reported server problems issues nationwide.
  • Resolved complex issues escalated by first and second level support.
  • Acted as a second level support for other service professionals.
  • Document system problem and resolutions and contact third level support.
  • Provide second level support for 3000+ XP desktops/laptop users.
  • Work directly with third level support to resolve complex problems
  • Provided 3rd level support for several shipping solutions.
  • Experience with SQL- Writing queries from SQL tables Provide second level support for Production Application problem management and resolution.
  • Provided Tiers I and II level support to clients using Ceridian HR/Payroll Software.

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35. Desktop

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low Demand
Here's how Desktop is used in Senior Support Technician jobs:
  • Ensured functionality of desktop systems throughout departments through frequent evaluations and routine maintenance.
  • Performed desktop and software installation, administration, and distribution.
  • Provided customers with a transparent, certified support service for any Dell computer desktop, portable, or workstation system.
  • Provided support in desktop and laptop environments that included installations and maintenance of hardware and software.
  • Provide desktop support to 350+ end users at the BPC and Lawrence, KS, facilities.
  • Deployed, supported, and maintained new hardware, software and various other desktop solutions.
  • Supervised and trained new employees in desktop support and solutions; including installation and troubleshooting.
  • Lead desktop support in a team of four, supporting 6 offices and 500+ users.
  • Set up PC and Apple desktops and laptops and all types of mobile devices.
  • Provide third level desktop support for 500 end users, using various operating systems.
  • Install and support Apple Mac laptops/desktops, peripheral hardware and software.
  • Provide third tier end user desktop support for 500 employees.
  • Resolved desktop conflicts and support issues for end users.
  • Performed installations and maintenance of desktops and laptops.
  • Rolled out desktops and laptops to users.
  • Customized desktop to meet site standards.
  • Provided detailed product information for HP Resellers for configurations of Desktops, Notebooks, Servers and Blade Systems.
  • Administer the Local Area Network, Break/Fix, Desktop Support, backups, Hardware and software rollouts.
  • Set up new user telephone, voicemail, desktop, and network access.
  • level Support staff with complex desktop issues.

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36. DSL

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low Demand
Here's how DSL is used in Senior Support Technician jobs:
  • Utilize technical communication skills to assist customers in the installation of and usage of Verizon DSL equipment and software.
  • Configured Dynamic and Static IP addresses and utilized computerized tools to reach out to DSLAM to refresh network connectivity.
  • Configured, monitored, installed WAN equipment for DSL, frame relay, T1, and analog products.
  • Handled issues with ADSL, Metro Ethernet, T1, and Dial up and provisioning of same.
  • Assist and troubleshoot Ford users in connecting Cable Modem and DSL with router and VPN Client.
  • Provide technical phone support for DSL customers including the configuration of DSL routers to customer specifications.
  • Provided support on IP based and networked products and devices, including routers and cable/DSL modems.
  • Configured, setup, and troubleshot DSL customers' Internet, email and installs.
  • Conduct Audits for Billing, Dial-Up/DSL Provisioning, and Top-Level Domain Names.
  • Provided technical support to customers with dial up internet and DSL internet.
  • Handled high volume inbound calls for DSL service.
  • Provide technical support for Verizon DSL customers.
  • Assisted DSL customers with connectivity issues.
  • Worked with IP services such as T1, ADSL, SDSL, IDSL and VoIP products.
  • Supported DSL, Frame Relay, T1, and DS3 issues.
  • Installed POS systems, Phone systems T1 s & DSL lines.
  • Answer inbound calls, emails and IRC chats for Dialup, DSL Customers, Assist Junior agents with Technical issues.
  • Provided software/hardware support to clients and also supported Dialup and DSL service.
  • Worked with DSL providers (Qwest & Covad).
  • Dial Up/DSL/Cable Tech Support Email Tech Support Acted as Team Lead Resolved Escalated Issues from other Technicians

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37. Lotus Notes

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low Demand
Here's how Lotus Notes is used in Senior Support Technician jobs:
  • Created and supported application roll-out standards for Windows 95, CC:mobile, Folio Views, Lotus Notes, M.S.
  • Developed extensive skills in troubleshooting for Outlook 2007 in association with the migration from Lotus Notes to Outlook.
  • Performed Lotus Notes and Exchange administrative tasks such as creating, editing and deleting email accounts.
  • Support for all systems including Office 2007, Lotus Notes and company specific applications as provided
  • Provided support to fellow staff members as the Subject Matter Expert in Lotus Notes.
  • Assisted migration of all employees from Lotus Notes email to Outlook 98 clients.
  • Supported Lotus Notes R/5 and troubleshot any server related connectivity issues.
  • Install and configure Lotus Notes on selected VNU employee PC's.
  • Provided training to first tier support technicians for Lotus Notes.
  • Provided support for Lotus Notes developers in testing new applications.
  • Migrated users from Lotus Notes R/5 to Outlook 2003.
  • Provided recommendations to improve support for Lotus Notes.
  • Worked on a project to created a communication database in Lotus Notes for data center operations Performed IPL functions on Mainframes.
  • Provide users with email (Microsoft Office & Lotus Notes) administrative support, wireless and vpn access and support.
  • Provided 24/7 on call support for customers and first tier support for all Lotus Notesissues.
  • Provided support for Lotus Notes application, Lotus Notes Traveler, and Sametime.
  • Improved callcenter efficiency by development of the helpdesk technical resolution database using Lotus Notes 4.

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38. Computer System

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low Demand
Here's how Computer System is used in Senior Support Technician jobs:
  • Supported computer systems for multiple departments including Patient Registration/ADT/Census, Appointment Scheduling, Pharmacy and Cancer Protocols.
  • Assist customers troubleshoot hardware and software issues with their computer systems via phone, chat, email and remote tools.
  • Documented, maintained, analyzed, troubleshoot and repair computer system, and peripheral equipment located throughout the US.
  • Specialized in troubleshooting in removing viruses and computer system disaster recovery for US clients (AT&T).
  • Researched issues on various computer systems and databases to resolve problems and outline solutions.
  • Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
  • Configure, encrypt and deliver desktop and laptop computer systems to department standards.
  • Identify and correct or advise, on operational issues in client computer systems.
  • Travel to other store locations to fix or implement new computer systems.
  • Supported and maintain in-house computer systems, desktops, and peripherals.
  • Administered creation of IT accounts and computer systems and offered support.
  • Assure continuity of the computer system for all system users.
  • Managed more than 500,000 customers between three computer systems.
  • Oversee the daily performance of computer systems.
  • Resolve Computer Systems Incidents and Tasks.
  • Re-imaged computer systems, installed software, troubleshot, diagnosed and resolved computer/printer issues.
  • Diagnosed, installed, configured and repaired computer systems andsoftware.
  • Assist with campus HP rollout, which consisted of 1200+ HP PC installations to replace aging computer systems.
  • Tested the IT networking systems, monitored the performance of network servers and maintained firm's computer systems.

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39. Technical Assistance

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low Demand
Here's how Technical Assistance is used in Senior Support Technician jobs:
  • Provided technical assistance to FedEx customers, facilitating and monitoring timely resolution.
  • Level 2 Technical Assistance providing technical support for Authorized Service Center organization.
  • Responded to incoming requests requiring technical assistance from various departments.
  • Provided technical assistance in accordance with policies and procedures.
  • Answered incoming calls from customers seeking technical assistance.
  • Provide technical assistance for Residential and commercial Intrusion products, fire and access control panels in the form of phone support.
  • Provided technical assistance by responding to end user problems regarding hardware or software errors, malfunctions, or questions about applications.
  • Provide consultation and technical assistance to independent dealers in the setup of point of sale systems on Windows platform.
  • Provided technical assistance to branches and back-office staff; desktop support in person and remotely.
  • Provided technical assistance to customers on inbound and outbound tech support.
  • Provide technical assistance and training to executive staff and end-users.
  • Provide technical assistance and advice to users as needed.
  • Provided technical assistance on all Dell computer systems.
  • Managed and provided technical assistance with Tandberg and Cisco video teleconferencing equipment.
  • Provide onsite technical assistance and training to residential and business clients.
  • Performed technical assistance for a mixed Windows 2000/XP workstation environment running a Novell 6.5 network platform.

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40. Vmware

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low Demand
Here's how Vmware is used in Senior Support Technician jobs:
  • Attended training classes for VMWARE 5.0, WIN7 administration and Exchange 2010/2013 with the purpose of becoming the Junior Exchange Administrator.
  • Deployed a fully virtual Windows domain to support VMware Virtual Center, XenDesktop, and monitoring servers.
  • Utilized VMWare virtual server technology consolidating test lab of 50 physical machines to 2 Virtual servers.
  • Maintained and updated VMware Data Center and managed over 70 servers.
  • Designed and tested virtual desktop project with VMware View successfully.
  • Managed the virtual platforms utilized in the office using VMWare.
  • Installed Enterprise VMware 4.x platform as a server consolidation solution.
  • Managed VMWare environments, including View.
  • Managed VMWare clusters running ESX 5.1.
  • Manage virtual workstations in VMWare.

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2 Vmware Jobs

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41. Novell

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low Demand
Here's how Novell is used in Senior Support Technician jobs:
  • Supported printer installations and connectivity to Microsoft and Novell Networks.
  • Experienced in adding/deleting users as well as modifying passwords for users working on Microsoft NT and Novell networks.
  • Involved in the selling, designing, installation, and support of Novell networks for small businesses.
  • Created and configured Novell Server Version 3.11 for auditors at on-site firms.
  • Provided global Novell Servers/Network support over the phone and remotely.
  • Upgraded OS, applications support and structuring the Novell network.
  • Initial LAN support for Novell and NT Servers.
  • Planned and implemented conversion from Novell eDirectory to Microsoft Active Directory.
  • Helped users over the phone with login problems on Novell Networks, Windows 95 network services.
  • Provided business support for Sportster and Courier modem lines on Windows, Novell and UNIX platforms.
  • Aided in the administration and upkeep of Novell Netware and Microsoft Active Directory servers.
  • Support of Novell, Microsoft 2000, Microsoft 2003 and Terminal Server environments.
  • Manage NT Server, and Novell Netware 3.12/4.11/5.1.
  • Create and reset Users NT, UNIX, Novell, Mainframe and webmail security ID's.
  • Performed upgrades on Novell Servers, Compaq deskpro series computers, laptops (Toshiba, Compaq, Zenith, IBMs).
  • Migrated Novell Netware V3.12 to Novell SFT servers.

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42. Problem Resolution

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low Demand
Here's how Problem Resolution is used in Senior Support Technician jobs:
  • Assist lab management and stakeholders with problem resolution and facilitate team compliance with company policy and procedure.
  • Participated in development of knowledge-base for help desk use through documentation of undocumented problem resolution.
  • Communicated effectively via telephone to walk users through problem resolution with.
  • Prioritized and performed problem resolution tasks.
  • Documented activities and problem resolutions.
  • Assisted in mission-critical problem resolution.
  • Assisted Call Center technicians and supervisors with problem resolution for network connectivity and database issues concerning the company s MLS software.
  • Performed problem resolution and verification, maintained status of issues in the Client Management Software Application (CRM).
  • Reviewed assigned or initiated tickets for adequacy in problem description, detailed case notes and problem resolution fields.
  • Provide single point of contact for clients needing problem resolution for a variety of web conferencing products.
  • Resolve complex technical issues involving campus software problems; including working with vendors on problem resolution.
  • Provide problem resolution leadership while working with the user, software and network IT teams.
  • Provided technical support and first line problem resolution for the Y2K Language Renewal Project.
  • Provided 24/7 support and problem resolution management with field engineers and corporate resources.
  • Reduced mean time to problem resolution by developing a web based monitoring console.
  • Support Outlook 98 & 2000; answer user questions and provide problem resolution.
  • Served as liaison for hardware vendors with problem resolution.
  • Provide thorough support and problem resolution for customers.
  • Provide tech onsite support and network problem resolution for small to medium business and home end users.
  • Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the phone.

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43. PCS

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low Demand
Here's how PCS is used in Senior Support Technician jobs:
  • Traveled to other UPS locations and external customers to provide service on PCs, servers and network equipment.
  • Image PCs using Ghost, add domain using script, backup and restore, optimize network connectivity.
  • Support State and City users with different applications, Imaging, configuring PCs using Ghost Server.
  • Developed enhanced switching strategy to successfully burn 50+ PCs simultaneously, up from previous 6 PCs.
  • Create application packages using SMS and test in detail before installation on end users PCs.
  • Configured and deployed new PCs, software packages, and upgrades.
  • Second level support for end users PCs is a secondary function.
  • Used Microsoft SMS Remote to connect to end user PCs.
  • Deploy new Macs and PCs to over 2000 local users.
  • Installed and Configured hardware and software on new PCs.
  • Provided network access for PCs and Laptops.
  • Evaluate PCs and make recommendations for upgrades.
  • Maintained PCs and troubleshot desktop issues.
  • Upgraded PCs/laptops at Frost Bank locations.
  • Imaged new laptops and PCs.
  • Upgraded PCs to Windows 7 and 8.
  • Support and troubleshoot PCS software (PayPams/App) on devices running Android iOS and Windows Mobile.
  • Installed, configured, and managed PCs using Altiris.

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44. Sccm

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low Demand
Here's how Sccm is used in Senior Support Technician jobs:
  • Image new Desktops and Laptops as they come in to inventory for deployment to users via SCCM 2012 Client.
  • Worked with SCCM to assess, deploy and update Windows Desktop and Server software across the software estate.
  • Used SCCM to configure and manage the roll-out of Windows 7 over the desktop and laptop estate.
  • Assisted global end users with application issues related to failed SCCM and APP-V deployments.
  • Support desktop/ Laptop hardware, Create and implement SCCM packages.
  • Deliver and update all software via SCCM administrator.
  • Created and distributed SCCM software packages.
  • Used SCCM and installed software.
  • Pushed out applications to desktops & laptops using SCCM 2012 Troubleshoot & assist user with apple machines.
  • Level 2 Technical Support Computer Hardware and software support SCCM Laptop and Desktop deployment with Windows 10.1 and Windows 7.

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45. POS

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low Demand
Here's how POS is used in Senior Support Technician jobs:
  • Developed motivational events in recognition of team or individual contributions, creating high-energy, positive work environment.
  • Created and maintained training/testing environments for skill sharpening and incident reproduction purposes.
  • Implemented customer service strategies and recommends positive customer solutions.
  • Developed and maintained positive customer relationships.
  • Conducted research on all areas of operation and possessed a solid awareness level of an operational sector prior to job execution.
  • Use of portable power tools To drill, screw, position, align and adjust internal components and hardware.
  • Elected employee of the month three times, promoted to a senior position in the second year.
  • Provided post go-live support to 234 Ambulatory clinics; including ticket resolution, optimization and new build.
  • Stamp back of checks with claim and policy numbers to be deposited in the bank.
  • Adapted procedures, processes, and techniques to meet the more complex position requirements.
  • Create the user documents for training purposes of the Electronic Signature Device Doc.
  • Prepare systems for migration and provide post migration Desk-Side assistance.
  • Compose and publish Tech Tips for technician website.
  • Joined computers to the domain post migrations.
  • Facilitate in design, implementation and testing of new technology Provide positive and responsive service to internal and external customers.
  • Maintained daily standard operating procedures for post-production facilities to keep up with workflow changes per client directives and needs.
  • Provided professional pre-sales and post-sales technical Support on hardware, software and networking products sold by Tech Data.
  • Support pre-sales, post-sales and sales customers in hardware, networking and peripherals.
  • Fort Worth, TX Level II Support Technician Position works in groups that serve NCR's small and medium sized customers.
  • Compose letters, memorandums Filing Answer telephone for the office in a professional and courteous manner.

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1 POS Jobs

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46. SLA

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low Demand
Here's how SLA is used in Senior Support Technician jobs:
  • Translated portions of customer requirements into plans to culminate in customer acceptance of results while meeting business objectives.
  • Translated feedback into enhancement requests to be considered for implementation in future releases of software.
  • Answer priority calls to meet the Service Level Agreements (SLA) between bank branches and offices within the city area.
  • Trouble shoot and corrected translations of newly establish routes which have presented transmission or reception trouble.
  • Handled escalations out of criteria according to SLA agreements reducing contact support time by 75%.
  • Slashed duplicate account creation to almost zero and had zero non-compliance items on any security audit.
  • Monitor incidents and requests to ensure SLA's are met for internal and external customers.
  • Move between the mailbox, phone and other queues as SLA and volume demand.
  • Exceeded call holding SLA standards during 2 month training and after training.
  • Manage and maintain help desk SLA requirements and monitor overdue tickets.
  • Translated documents for users from Macintosh to IBM formats.
  • Monitor metrics to confirm SLA's are met.
  • Maintain SLA to vendor and company standards.
  • Ensured that the department has met or exceeded on all production metrics (SLA's, etc.
  • Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases.
  • Monitor Helpdesk tickets and complete them before the SLA expiration.
  • Preformed inbound/outbound phone support while keeping client SLAs in mind.
  • Respond to all tickets working within all SLAs guidelines.
  • Interact with senior management to suggest new or validate M&Ps / SLAs with outside organizations across the business unit.
  • Implemented translations for Business and PBX group solutions within the MCI/Worldcom telecom infrastructure.

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47. Android

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low Demand
Here's how Android is used in Senior Support Technician jobs:
  • Advanced technical support for various companies on mobile technology, troubleshooting various platforms windows mobile, android, and specialized devices.
  • Support Android, Windows Mobile 7, 3G and 4G mobile Broadband devices.
  • Rolled out and supported Android and Windows CE wireless client devices.
  • Assist in setup and configuration of Android, iOS, and Windows mobile devices.
  • Handled all mobile device support for Blackberry, Android and iOS devices.
  • Provide support for Android, and iOS devices.
  • SAP Admin Blackberry, IPhone, Android support Active directory Admin.

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48. Proprietary Software

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low Demand
Here's how Proprietary Software is used in Senior Support Technician jobs:
  • Supplied customer support for both proprietary and non-proprietary software.
  • Assisted Field Technicians activate services or troubleshoot issues, configured proprietary software and routers to enable services per work order requirements.
  • Utilize Summation, Concordance, Sanction, CaseMap, IPRO, Trial Director and related proprietary software.
  • Performed all aspects of tier 2 technical support for the Pampered Chef and its proprietary software program.
  • Installed proprietary software, with updates to Personal Computers, laptops, and servers.
  • Record all details of inquiries, comments and complaints in proprietary software ticketing system.
  • Support 460+ end user financial traders with proprietary software platform in real time.
  • Support in-house proprietary software for artist work stations and the render farm.
  • Install VIA proprietary software, configure Windows for LAN/ WAN network connections.
  • Install, configure and support all proprietary software for the company.
  • Make changes in SQL to fix issues of proprietary software.
  • Provide support case monitoring using both Salesforce and proprietary software platforms.
  • Pre-certified NT Servers for proprietary software installation.
  • Repackaged both proprietary software titles as well as off the shelf software using both SMS installer and Wise Install Manager.

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49. Sharepoint

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low Demand
Here's how Sharepoint is used in Senior Support Technician jobs:
  • Created and published on SharePoint documentation of troubleshooting, resolution, installation and maintenance of hardware and software problems.
  • Spearheaded two main projects with SharePoint systems/hardware integration focusing on client driven content.
  • Managed support center internal website using SharePoint Designer.
  • Created and maintained our local office SharePoint web page that linked users to our firm portal page.
  • Served as a SharePoint Administrator responsible for documenting helpful tips and troubleshooting steps for the team.
  • Develop SharePoint site with InfoPath feed and other tools for business improvement.
  • Create and manage SharePoint form through InfoPath to drive successful business process.
  • Develop SharePoint pages for managing large business processes.
  • Manage Corporate Card and Notary InsideSRP SharePoint sites.
  • Maintained team sites using Microsoft SharePoint.
  • Maintain the departments SharePoint site.
  • Assisted client with accessing Sharepoint sites.
  • Develop and maintain Sharepoint software knowledgebase and upgrade/patch guides.
  • Managed content on Microsoft Sharepoint sites within Valassis.

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50. ISP

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low Demand
Here's how ISP is used in Senior Support Technician jobs:
  • Resolved synchronization/connectivity/routing issues and coordinated the trouble ticket escalation and repair dispatch scheduling if necessary.
  • Helped supervise approximately 15 technicians doing first and second level PC and Mac support Assigned and dispatched technicians to support cases.
  • Dispensed daily medications to students, administered first aid, updated medical records, communicated with parents, students and teachers.
  • Dispatched parts to customers as well as coordinating service technicians in the field all across the US and Canada.
  • Dispatched end user support tickets and evaluated whether tickets should be categorized as Heat (second level) issues.
  • Tested new programs to verify requirements were met, ease of use, and accurate data was displayed.
  • Reported to individual ISP's Lead Technician on common service problems and complaints based on escalating network-wide troubles.
  • Worked with dispatch to schedule alternate tankers to assist in the transfer of material before lifting.
  • Required to fix multiple issues remotely to avoid dispatching technician and decrease end user downtime.
  • Consulted users including guests, hotel staff, ISP support staff and other industry professionals.
  • Direct work with Pacific Bell Company for Virtual ISP back-end to consumer product.
  • Create trouble tickets to accurately track reported problems and track hardware dispatches.
  • Provided support to manufacturing floor, by dispatching engineering and I.T.
  • Researched disputes involving credit card charges, and verification holds.
  • Coordinate dispatching parts and technician to the client's site.
  • Dispatched hardware and software to customers and third party vendors.
  • Dispatch wreckers when equipment could not be moved.
  • Helped The River ISP move locations.
  • Responded to dispatched problem logs concerning UPS hardware and software in a timely manner.
  • Maintained internal records and may catalog, disperse, and return tapes/disks.

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Senior Support Technician Jobs

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20 Most Common Skills For A Senior Support Technician

Technical Support

14.1%

Hardware Issues

13.9%

Network Printers

7.7%

Remote Access

7.2%

Customer Service

6.6%

Desk Support

6.2%

Troubleshoot

5.3%

Windows XP

5.0%

Phone Calls

4.7%

Laptops

4.4%

Email

3.8%

Active Directory

3.6%

Setup

3.0%

Data Entry

2.9%

Internet

2.9%

VPN

2.2%

Mac

2.0%

OS

1.7%

SQL

1.5%

Helpdesk

1.4%
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Typical Skill-Sets Required For A Senior Support Technician

Rank Skill
1 Technical Support 11.2%
2 Hardware Issues 11.0%
3 Network Printers 6.1%
4 Remote Access 5.7%
5 Customer Service 5.3%
6 Desk Support 4.9%
7 Troubleshoot 4.2%
8 Windows XP 4.0%
9 Phone Calls 3.7%
10 Laptops 3.5%
11 Email 3.0%
12 Active Directory 2.9%
13 Setup 2.4%
14 Data Entry 2.3%
15 Internet 2.3%
16 VPN 1.7%
17 Mac 1.6%
18 OS 1.3%
19 SQL 1.2%
20 Helpdesk 1.1%
21 Voip 1.1%
22 Trouble Tickets 1.0%
23 Citrix 0.9%
24 Tcp/Ip 0.9%
25 LAN 0.9%
26 User Accounts 0.8%
27 Linux 0.8%
28 Suite 0.8%
29 Knowledge Base 0.8%
30 Level II 0.8%
31 Apple 0.8%
32 Unix 0.8%
33 DNS 0.7%
34 Level Support 0.7%
35 Desktop 0.7%
36 DSL 0.7%
37 Lotus Notes 0.6%
38 Computer System 0.6%
39 Technical Assistance 0.6%
40 Vmware 0.6%
41 Novell 0.6%
42 Problem Resolution 0.6%
43 PCS 0.5%
44 Sccm 0.5%
45 POS 0.5%
46 SLA 0.5%
47 Android 0.5%
48 Proprietary Software 0.4%
49 Sharepoint 0.4%
50 ISP 0.4%
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26,030 Senior Support Technician Jobs

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