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Become A Senior System Support Analyst

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Working As A Senior System Support Analyst

  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Processing Information
  • Getting Information
  • Evaluating Information to Determine Compliance with Standards
  • Mostly Sitting

  • Repetitive

  • $95,000

    Average Salary

What Does A Senior System Support Analyst Do

Computer systems analysts study an organization’s current computer systems and procedures and design information systems solutions to help the organization operate more efficiently and effectively. They bring business and information technology (IT) together by understanding the needs and limitations of both.

Duties

Computer systems analysts typically do the following:

  • Consult with managers to determine the role of IT systems in an organization
  • Research emerging technologies to decide if installing them can increase the organization’s efficiency and effectiveness
  • Prepare an analysis of costs and benefits so that management can decide if IT systems and computing infrastructure upgrades are financially worthwhile
  • Devise ways to add new functionality to existing computer systems
  • Design and implement new systems by choosing and configuring hardware and software
  • Oversee the installation and configuration of new systems to customize them for the organization
  • Conduct testing to ensure that the systems work as expected
  • Train the systems’ end users and write instruction manuals

Computer systems analysts use a variety of techniques such as data modeling to design computer systems. Data modeling allows analysts to view the processes and data flows even before programs have been written. 

Once programs have been written, analysts conduct in-depth tests and analyze information and trends in the data to increase a system’s performance and efficiency.

Analysts calculate requirements for how much memory and speed the computer system needs. They prepare flowcharts or other kinds of diagrams for programmers or engineers to use when building the system. Analysts also work with these people to solve problems that arise after the initial system is set up. Most analysts do some programming in the course of their work.

Most computer systems analysts specialize in certain types of computer systems that are specific to the organization they work with. For example, an analyst might work predominantly with financial computer systems or engineering computer systems.

Systems analysts help other IT team members understand how computer systems can best serve an organization by working closely with the organization’s business leaders.

In some cases, analysts who supervise the initial installation or upgrade of IT systems from start to finish may be called IT project managers. They monitor a project’s progress to ensure that deadlines, standards, and cost targets are met. IT project managers who plan and direct an organization’s IT department or IT policies are included in the profile on computer and information systems managers.

Many computer systems analysts are general-purpose analysts who develop new systems or fine-tune existing ones; however, there are some specialized systems analysts. The following are examples of types of computer systems analysts:

Systems designers or systems architects specialize in helping organizations choose specific types of hardware and software systems. They translate the long-term business goals of an organization into technical solutions. Analysts develop a plan for the computer systems that will be able to reach those goals. They work with management to ensure that systems and the IT infrastructure are set up to best serve the organization’s mission.

Software quality assurance (QA) analysts do in-depth testing and diagnose problems of the systems they design in order to make sure that critical requirements are met. They also write reports to management recommending ways to improve the systems.

Programmer analysts design and update their system’s software and create applications tailored to their organization’s needs. They do more coding and debugging than other types of analysts, although they still work extensively with management and business analysts to determine what business needs the applications are meant to address. Other occupations that do programming are computer programmers and software developers.

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How To Become A Senior System Support Analyst

A bachelor’s degree in a computer or information science field is common, although not always a requirement. Some firms hire analysts with business or liberal arts degrees who have skills in information technology or computer programming.

Education

Most computer systems analysts have a bachelor’s degree in a computer-related field. Because these analysts also are heavily involved in the business side of a company, it may be helpful to take business courses or major in management information systems.

Some employers prefer applicants who have a master's degree in business administration (MBA) with a concentration in information systems. For more technically complex jobs, a master’s degree in computer science may be more appropriate.

Although many computer systems analysts have technical degrees, such a degree is not always a requirement. Many analysts have liberal arts degrees and have gained programming or technical expertise elsewhere.

Many systems analysts continue to take classes throughout their careers so they can learn about new and innovative technologies. Technological advances come so rapidly in the computer field that continual study is necessary to remain competitive.

Systems analysts must understand the business field they are working in. For example, a hospital may want an analyst with a thorough understanding of health plans and programs such as Medicare and Medicaid, and an analyst working for a bank may need to understand finance. Having knowledge of their industry helps systems analysts communicate with managers to determine the role of the information technology (IT) systems in an organization.

Advancement

With experience, systems analysts can advance to project manager and lead a team of analysts. Some can eventually become IT directors or chief technology officers. For more information, see the profile on computer and information systems managers.

Important Qualities

Analytical skills. Analysts must interpret complex information from various sources and be able to decide the best way to move forward on a project. They must also be able to figure out how changes may affect the project.

Communication skills. Analysts work as a go-between with management and the IT department and must be able to explain complex issues in a way that both will understand.

Creativity. Because analysts are tasked with finding innovative solutions to computer problems, an ability to “think outside the box” is important.

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Senior System Support Analyst Career Paths

Senior System Support Analyst
Project Manager
Infrastructure Project Manager
11 Yearsyrs
Project Manager Information Technology Director
Senior Director Of Information & Technology
14 Yearsyrs
Project Manager Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Senior Systems Engineer Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Senior Systems Engineer Senior System Administrator Information Technology Manager
Information Technology Technical Services Manager
9 Yearsyrs
Senior Systems Engineer
Manager, Systems Engineering
9 Yearsyrs
Senior System Administrator Information Technology Manager Information Technology Director
Director Of Information Technology Services
12 Yearsyrs
Senior System Administrator Information Technology Director
Director Information Technology Infrastructure
13 Yearsyrs
Senior Programmer Analyst Senior Systems Analyst
Systems Manager
6 Yearsyrs
Senior Programmer Analyst Senior Analyst Senior Finance Analyst
Manager-Finance Systems
8 Yearsyrs
Senior Programmer Analyst Project Leader Senior Project Manager
Information Systems Director
8 Yearsyrs
Project Leader Technical Manager
Technical Operations Manager
8 Yearsyrs
Project Leader Technical Project Manager
Technical Product Manager
9 Yearsyrs
Systems Manager
Senior Manager-Systems
11 Yearsyrs
Systems Manager Network Manager
Information Systems Manager
6 Yearsyrs
Systems Manager Network Manager Information Technology Operations Manager
Information Technology Systems Manager
8 Yearsyrs
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Do you work as a Senior System Support Analyst?

Help others decide if this is a good career for them

Average Length of Employment
Support Analyst 2.4 years
Top Careers Before Senior System Support Analyst
Consultant 4.8%
Top Careers After Senior System Support Analyst
Consultant 8.2%

Do you work as a Senior System Support Analyst?

Average Yearly Salary
$95,000
Show Salaries
$73,000
Min 10%
$95,000
Median 50%
$95,000
Median 50%
$95,000
Median 50%
$95,000
Median 50%
$95,000
Median 50%
$95,000
Median 50%
$95,000
Median 50%
$122,000
Max 90%
Best Paying Company
Con Edison
Highest Paying City
San Ramon, CA
Highest Paying State
District of Columbia
Avg Experience Level
4.2 years
How much does a Senior System Support Analyst make at top companies?
The national average salary for a Senior System Support Analyst in the United States is $95,202 per year or $46 per hour. Those in the bottom 10 percent make under $73,000 a year, and the top 10 percent make over $123,000.

Real Senior System Support Analyst Salaries

Job Title Company Location Start Date Salary
SR. Systems Analyst-Support Operations Vmware, Inc. Palo Alto, CA Oct 01, 2014 $131,298
Senior Systems Support Analyst California Independent System Operator Corporation Folsom, CA Nov 19, 2010 $100,000 -
$120,000
Senior Systems Product Support Analyst NCS Pearson, Inc. Washington, DC May 09, 2011 $97,425
Senior Systems Product Support Analyst NCS Pearson, Inc. Washington, DC Apr 25, 2011 $97,425
Senior Systems Product Support Analyst NCS Pearson, Inc. Bloomington, MN Oct 24, 2011 $97,425
Senior Systems Support Analyst The Bank of Nova Scotia New York, NY Apr 09, 2016 $95,000
Senior Analyst-IM Systems and Support Sears Holdings Management Corporation Hoffman Estates, IL May 28, 2013 $95,000
Senior Systems Support Analyst The Bank of Nova Scotia New York, NY Aug 12, 2015 $95,000
Senior Systems Support Analyst California Independent System Operator Corporation Folsom, CA Oct 10, 2009 $94,500 -
$116,000
Senior Systems Analyst, GLP Support Vertex Pharmaceuticals Incorporated Cambridge, MA Sep 01, 2011 $90,500 -
$95,500
Senior Systems Service Support Analyst FMR LLC Westlake, TX Jan 13, 2015 $89,130
Senior Analyst, IM Systems and Support Sears Holdings Management Corporation Hoffman Estates, IL Aug 26, 2015 $88,813
Senior Analyst, IM Systems & Support Sears Holdings Management Corporation Hoffman Estates, IL May 10, 2015 $88,813
Senior Analyst, IM Systems and Support Sears Holdings Management Corporation Hoffman Estates, IL Feb 24, 2016 $88,813
Senior Analyst, IM Systems and Support Sears Holdings Management Corporation Hoffman Estates, IL Jan 03, 2016 $88,813
Senior Analyst, IM Systems & Support Sears Holdings Management Corporation Hoffman Estates, IL Mar 27, 2015 $88,813
IS Systems Support Analyst SR. The Research Institute at Nationwide Children's Hospital Columbus, OH Oct 21, 2015 $87,524
Senior Systems Service Support Analyst FMR LLC Westlake, TX Mar 30, 2016 $83,180
Senior Systems Services & Support Analyst [Release National Financial LLC Durham, NC Jul 07, 2011 $81,266 -
$96,054
Senior Analyst, IM Systems & Support Sears Holdings Management Corporation Hoffman Estates, IL Aug 08, 2015 $80,350 -
$87,500
Senior Systems Services and Support Analyst FMR Co Inc. Boston, MA Jan 07, 2013 $77,480 -
$90,293
Senior Analyst-IM Systems and Support Sears Holdings Management Corporation Hoffman Estates, IL Aug 26, 2012 $75,587 -
$88,813
Senior Systems Services and Support Analyst FMR Co Inc. Boston, MA May 23, 2011 $75,462 -
$90,418
Senior Systems Service Support Analyst FMR Co Inc. Merrimack, NH Sep 08, 2016 $74,734 -
$92,290
Senior Systems Services Support Analyst Fidelity Technology Group LLC Merrimack, NH Aug 17, 2016 $73,902 -
$115,107

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Top Skills for A Senior System Support Analyst

  1. Hardware Issues
  2. Technical Support
  3. Data Analysis
You can check out examples of real life uses of top skills on resumes here:
  • Work on both software and hardware issues including printers, laptops, modems, and Palm products.
  • Provided technical support to customer service representatives for Ford Motor Credit Corporation and troubleshot any and all computer desktop problems.
  • Performed data analysis on TIME information to support Corporate Project Office reporting needs.
  • Provided technical support using Quality Control Testing, Wedat Queries as well as remote access software such as DameWare and NetMeeting.
  • Collaborate with LAN technicians/network administrators to ensure efficient operation of the company's desktop computing environment.

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Top 10 Best States for Senior System Support Analysts

  1. Virginia
  2. District of Columbia
  3. New Jersey
  4. Delaware
  5. Rhode Island
  6. Texas
  7. Minnesota
  8. New York
  9. Maryland
  10. Pennsylvania
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  • (126 jobs)
  • (118 jobs)
  • (2,579 jobs)
  • (715 jobs)
  • (1,692 jobs)
  • (1,229 jobs)
  • (1,155 jobs)

Senior System Support Analyst Demographics

Gender

Male

71.6%

Female

22.7%

Unknown

5.7%
Ethnicity

White

58.9%

Hispanic or Latino

14.4%

Black or African American

11.3%

Asian

10.5%

Unknown

4.9%
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Foreign Languages Spoken

Spanish

50.0%

Arabic

16.7%

French

16.7%

Vietnamese

16.7%
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Senior System Support Analyst Education

Schools

University of Phoenix

16.7%

Northeastern University

7.7%

Pace University - New York

7.7%

University of Oklahoma

6.4%

Arizona State University

5.1%

Temple University

5.1%

Capella University

5.1%

University of Maryland - University College

3.8%

George Washington University

3.8%

Western Governors University

3.8%

Polytechnic Institute of New York University

3.8%

University of Houston

3.8%

University of Missouri - Saint Louis

3.8%

Community College of the Air Force

3.8%

State University of New York Stony Brook

3.8%

University of South Carolina - Columbia

3.8%

The Academy

3.8%

Eastern Michigan University

2.6%

Pima Community College

2.6%

Queens University of Charlotte

2.6%
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Majors

Business

22.8%

Computer Science

16.5%

Computer Information Systems

9.0%

Management Information Systems

6.0%

Information Technology

5.7%

Information Systems

4.8%

Accounting

4.8%

Mathematics

3.9%

Computer Programming

3.3%

Electrical Engineering

3.3%

Finance

2.7%

Education

2.4%

Computer Networking

2.4%

Management

2.1%

Environmental Control Technologies/Technicians

2.1%

Liberal Arts

1.8%

Marketing

1.8%

Project Management

1.5%

Communication

1.5%

Computer Systems Security

1.5%
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Degrees

Bachelors

39.4%

Masters

22.1%

Other

21.6%

Associate

10.9%

Certificate

3.4%

Diploma

1.4%

Doctorate

1.1%
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