Senior system support analyst job description

The Senior System Support Analyst provides world class, real time IT second level support for 8,000+ users worldwide while maintaining the excellent operation of and seeking opportunities to improve and evolve all ancillary functions, tools, processes and infrastructure supporting that effort. The Senior System Support Analyst sets up and configures branch and desktop printers and monitors the enterprise network. May act as lead to lower level employees.
•Provides excellent customer service that will enhance and support Company operations and sales.
•Completes time critical assignments on time to meet company goals and customer deadlines.
•Completes assigned tasks as assigned by the System Support Manager.
•Provides level two support for PCs, printers, scanners, aircards and PDA devices.
•Installs and configures replacement PCs and peripherals.
•Assists the LAN/Server department with research and evaluation on a wide range of current and new PC products and technical information.
•Performs on-site technical PC support for corporate employees.
•Ensures compliance with Motion Industries' Performance Standards, with proper recognition of investment for long-term growth.
•May act as lead to lower level employees.
•Performs other duties as assigned.

EDUCATION & EXPERIENCE
Typically requires an associate's degree and five (5) or more years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES
•Strong customer service skills and excellent written and verbal communications skills.
•Strong working knowledge of Microsoft Office applications.
•Strong analytical/trouble shooting skills.
•Excellent organizational and time-management skills.
•Flexible, adaptable attitude and a willingness to learn.
•Patient and logical, linear problem-solving approach.
•Experience with asset management as it relates to the discovery, delivery, deployment and recovery of a wide range of pc hardware and communications gear a plus.
•Experience with IT work in an industrial environment with responsibility for troubleshooting and maintaining a wide variety of automation and production machines and technology is a plus.
•Experience installing, configuring and troubleshooting complicated AV systems a plus.
•Experience with monitoring and troubleshooting a variety of network and local security layers a plus.

PHYSICAL DEMANDS:
Must be able to perform on site, physical duties as related to PC, peripheral, hardware, AV, communications and automation system deployment, troubleshooting, shipping, receiving and repair including crawling under desks, lifting, packing, sorting, stacking, and moving.

LICENSES & CERTIFICATIONS: CompTIA+, CCNA or other, relevant certifications required.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

LifePoint Health- Health Support Center


LifePoint Health has an opportunity for a
Senior Support Analyst, Lab Systems Informatics
- Remote.
The Senior Support Analyst, Lab Systems Informatics provides support for the CERNER EHR platform laboratory systems, assists with implementations, and assists with build, design, and troubleshooting.

LifePoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.

ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

• Support and administer interfaces with the lab system and at times consult in lab-related non-CERNER systems.
• Assist all CERNER facilities with the Laboratory Information System (LIS) and related laboratory applications including, but not limited to, pathology, blood bank, microbiology, genomics, phlebotomy connect, reference labs, and point of care testing.
• Work collaboratively with vendors, Hospital Support Center (HSC) Quality, Operations, HITS teams, and hospital teams in determining and implementing solutions which support quality and regulatory initiatives, workflow challenges, and user experience.
• Assist in system architectural development (i.e. building tests, panels/profiles). This role must possess competencies to build autonomously within the CERNER domain.
• Work with Lifepoint clinical operations to develop standard reporting needs and deploy these reports to all the required facilities as needed.
• Review, coordinate, and assist in the development of new enhancement testing and implementation project plan for new installations, including upgrade activities.
• Monitor new system setup and training to ensure following Company operational guidelines.
• Regular and reliable attendance.
• Perform other duties as assigned.

Additional Information:

Position primarily serves internal co-workers.

Access to and/or works with sensitive and/or confidential information.

Exhibit a basic understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices.

SUPERVISORY RESPONSIBILITY : None


BENEFITS:


At LifePoint, our Mission of Making Communities Healthier extends to our employees. We offer an excellent total compensation package, including a competitive salary and benefits. Some of our benefits include 401k, flexible PTO, generous Employee illness benefit (EIB), medical, dental, vision, tuition reimbursement, and an Employee Assistance Program. We believe that happy, healthy people have a passionate engagement with life and work and have designed our package to enhance your wellbeing.

Job Requirements

KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education: Bachelor's degree in a Med Tech related field preferred; MT or MLT certification eligibility required

Experience: Minimum 3 years' Lab experience or Lab Informatics experience, preferably in a acute hospital setting, or any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.

Certifications: MLT, ASCP, or NCA preferred but not required.

Minimum overnight travel (up to 10%) by land and/or air.

LifePoint Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Your Job:

Our IT Security team is seeking a Sr. System Support Analyst to be responsible for Data Loss/Leakage Prevention configuration, administration and management in addition to working alongside other team members to manage the security architecture including firewall, proxies, router, switches, VPN, SSL concentrator, intrusion detection/prevention systems, as well as performing periodic traffic analysis and for establishing network component security policies and configuration standards. The SR Security Support Analyst will be able to communicate clearly and openly, work well in a team environment, and will be accountable for work results and performance.

Your Job Requirements:

•Bachelor's degree in Computer Science or Information Systems, or comparative job experience.
•Minimum five (5) years of related experience with network architecture design, administration and network infrastructure security and one (1) year of data leakage prevention administration.
•Knowledge and experience with DLP security design, configuration and management.
•Familiarity with security architecture and standard configuration requirements.
•Knowledge and experience with firewall security design, configuration and management preferred.
•Basic knowledge of UNIX/Linux/Windows operating systems and software tools.
•Preferred Professional certifications:
•CCSP (Cisco Certified Security Professional)
•CCNP or CCIE (Cisco Certified Network Professional or Internetworking Expert)
•CISSP (Certified Information Systems Security Professional).
•SSCP (Systems Security Certified Practitioner)

Your Job Responsibilities:

•Assist with the selection, administration, and configuration of Data Loss/Leakage Prevention program
•Periodic security assessment of firewall, proxies, routers, switches, VPN, SSL concentrator and other network component security configurations.
•On-going administration of perimeter and internal firewalls, intrusion detection/prevention systems and other security monitoring tools.
•Technical lead for InfoSec Projects. Periodic assessment of external and internal network vulnerability.
•Configuration and maintenance of firewall monitoring tool (including setting up intrusion event alerts and notifications).
•Integration of firewall system alerts into the security operations center centralized monitoring tool.
•Routine DLP program updates provided to management

Methodist Health System is a highly revered, leading nonprofit healthcare organization in Dallas, Texas. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist includes 13 hospitals, either through ownership or affiliation. Our wholly owned and full-service hospitals include Methodist Dallas, Methodist Charlton, Methodist Mansfield, Methodist Midlothian, and Methodist Richardson Medical Centers; Methodist Richardson - Campus for Continuing Care; and, our newest, Methodist Southlake Medical Center. Our affiliated physician organization is Methodist Medical Group, which includes more than 50 healthcare clinics, two concierge medicine clinics, an urgent care clinic, and a virtual care platform known as MethodistNOW. At Methodist, we strive to have a diverse workforce that reflects the communities we serve - one that is welcoming of the skills and talents of all groups. Our reputation as an award-winning employer shows in the honors we've earned:

• Magnet® designations for Methodist Dallas, Methodist Charlton, Methodist Mansfield, and Methodist Richardson
• 150 Great Places to Work in Healthcare nine years in a row by Becker's Hospital Review
• Military Friendly® Employer, Silver Designation
• One of three Top Healthcare Diversity Organizations in the U.S., 2019
• Ranked No. 2 on DiversityInc's List of Top Hospitals and Health Systems in America, 2018

Our Care Commitments

• Take Care of Patients
• Take Care of Each Other
• Take Care of Ourselves
• Take Care of Methodist