Senior system support analyst jobs near me

Insight Global is seeking a Senior Service Desk Analyst to join a lean IT team in Arlington, VA. The immediate need is to deploy and image laptops, support users across two locations, and drive improvements in customer service and mobile device management. The role is onsite during the contract period, with potential for hybrid flexibility upon conversion. This is slated as a 3-6-month contract-to-hire full-time position. *Candidates must be able to work on W2 without sponsorship now and in the future* Key Responsibilities: Laptop Deployment & Imaging: Set up and deploy laptops, create and maintain “golden images” using OS deployment tools (PLUS OS Deployer preferred). Mobile Device Management (MDM): Implement, configure, and maintain Mobile Device Management solutions (Intune, JAMF, or similar). Set up and manage Intune environments, not just maintain existing setups. Service Desk Operations: Handle Tier 1-3 support tickets (6-8 per day, typically resolved in 15 minutes or less). Troubleshoot PC hardware and software issues. Support users in both Arlington and remote locations (cross-team and TeamViewer support). Manage Office 365, license permissioning, and MFA. Address phishing email incidents and keep devices up to date. Customer Service & Collaboration: Partner with Jason to improve customer service processes (CSR) across the organization. Work independently as an individual contributor within a 6-person team. Continuous Improvement: Identify and propose process improvements for service desk and Mobile Device Management operations. Must-Have Qualifications 2-5 years of senior helpdesk/service desk experience. Strong PC troubleshooting skills (hardware & software). Proven experience with Mobile Device Management (Intune, JAMF, or similar)-including setup and ongoing management. Experience with OS deployment and imaging (PLUS OS Deployer or equivalent). Office 365 administration and license management. Familiarity with MFA and phishing email response. Comfortable handling Tier 1-3 tickets. Self-motivated, fast learner, and proactive problem solver. Able to work onsite in Arlington, VA, 5 days/week during contract period. Preferred Qualifications A+ Certification, MCP, or Endpoint Manager certification. Experience with Windows-heavy environments. Experience with JAMF or other Mobile Device Management platforms. Experience with endpoint management tools. Work Environment & Schedule Team of 6, individual contributor (no mentoring/training responsibilities). 6-8 tickets/day; expected to take on a larger share to support current system admins. Contract period: 8-hour days (7:30-4:30 or 8-5, with 1-hour lunch). After conversion: Hybrid schedule (3 days onsite/2 remote), flexible hours. Career growth opportunities available; potential to advance in tech stack and leadership. No on-call required during contract (only 2 calls/year expected). Compensation: $35/hr to $43/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law

Job Title: SAP BRIM Consultant Job Type: Remote + Travel - (1 week in a week or 1 week quarterly) Duration: 24+ Months Contract Seeking a senior SAP BRIM Analyst with strong functional expertise (FICA, AR/AP, Billing, Invoicing). Role focuses on business processes, requirements, Agile delivery, and cross-team collaboration. No deep configuration required. Core Responsibilities • Functional analysis across BRIM (FICA, Convergent Invoicing, AR/AP, Billing). • Gather business requirements and create functional documents. • Support financial processes, billing cycles, and invoicing. • Write user stories and support Agile sprint activities (Jira). • Coordinate with technical/configuration teams. • Support SIT/UAT and production issue resolution. • Participate in quarterly onsite planning with leadership. Required Experience • 8-10 years SAP Functional Analyst experience. • Strong SAP BRIM process knowledge - FICA and Convergent Invoicing are a must! • Business process & BA skills (requirements, documentation). • Agile & Jira experience. • Heavy functional knowledge; not configuration-focused. Preferred • SAP BRIM Certification. • Convergent Mediation experience. • Airline industry experience.

Title: Lifecycle Refresh Technician Type : Fulltime Responsibilities: Perform lifecycle refresh of workstations, including configure and image of workstations, peripherals, and related application software. Install, troubleshoot, and repair identified hardware problems and application software, as well as provide remote installation and support. Manage user accounts via Active Directory (AD), user exchange email boxes, and Outlook profile creation, and perform deployment, and provide support. Experienced in the use of Active AD consoles and managing devices and categories Push security patches and policies utilizing tools. Work with the Tier-3/4 imaging team for image and re-image of the workstations. Proficient in remote installations and configurations, internet connectivity, hardware troubleshooting, anti-virus installations, and detection and removal through tools. Proficient in utilizing tools such as SCCM, Bomger, and ServiceNow. Proficient in Tier 1, 2, and 3 helpdesk/troubleshooting support. Provide excellent customer service. Provide VIP support as needed. Provide onsite support and require to be on site five (5) days a week. Qualifications: Bachelor's degree and 5 years of relevant experience. ITIL V4, Microsoft, Cloud, and workstation-related certifications. Possesses or ability to obtain a Public Trust clearance.

***Please note pursuant to a government contract this position requires a minimum of an Active DoD Secret clearance**** requires U.S Citizenship*** Job Title: Sr. System/VMware Administrator Location: Quantico, VA Duration: Full Time/Direct Hire Pay Rate: $135,000 - $150,000 Summary As the Sr. System/VMware Administrator, this individual will provide systems administration for enterprise VMware vSphere solution and is responsible for maintaining the virtualized environment including all virtual servers and virtual network infrastructure. In this role, the Virtualization Administrator will provide Tier 2 and 3 troubleshooting support, interfacing with the end users and other technical teams from a service support perspective. Responsibilities - Installs, configures, and maintains VMware vSphere, vCenter, Horizon, and other virtualization technologies. - Maintains networks in a Virtual Machine Software (VMware) environment - Analyzes and resolves problems associated with the operating system's servers, hardware, applications, and software - Monitors systems performance and ensures compliance with security standards. Monitors everyday systems, evaluates availability of all server resources, and performs all activities for VMware vSphere software - Assists with configuring and deploying all virtual machines and installs and provides backup to all configuration procedures. Maintains and monitors all patch releases, designs various patch installation strategies, and maintains all systems according to program standards - Troubleshoots ESX issues related to storage, network, and performance issues - Diagnoses and resolves issues related to virtual machines, virtual networks, storage, and other virtualization components - Monitors system health, performance, and resource utilization, identifying and resolving bottlenecks, and optimizing resource allocation - Manages Active Directory group, user and computer objects, the AD Schema - Ensures cyber compliance, auditing, evidence capture and storage activities. Ensuring the security of virtual environments, implementing security best practices, and adhering to compliance requirements - Works with network engineers, security teams, application administrators, and other IT staff to support business needs and address escalated problems - Administrates and troubleshoots basic knowledge of VMWare platforms Windows 2012/ 2019 Server support and troubleshooting - Loads and deploys new servers. - Creates and maintains Windows server images - Works with engineers and projects leads to implementing new systems, policies, standards, and practices - Documents server administration processes and procedures - Creates and maintains documentation related to virtualization environments, including configurations, procedures, and troubleshooting steps - Monitors and tunes systems to achieve optimum performance levels - Stays up to date with the latest virtualization technologies, identifies opportunities for improvement, and implements best practices Required Qualifications and Experience - Active DoD Secret clearance or Top Secret clearance - Active Security+ and VCP certification - 7+ years of recent System experience - Recent VMware experience

: Apexon is a digital-first technology services firm backed by Goldman Sachs Asset Management and Everstone Capital. We specialize in accelerating business transformation and delivering human centric digital experiences. For over 17 years, Apexon has been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Job Description Experience with Oracle Cerner/Millennium platforms. Experience with Electronic Health Record (EHR) software, including system assessment and implementation. Experience working in Cerner ambulatory care & Cerner Pharmacy PharmNet. Experience in development, implementation, and maintenance of the IHS Modernized EHR system. Education: Any Bachelor's degree or relevant experience. Disclaimer: If you feel that this is a good match for your skillsets, please submit a current word version of your resume along with a cover letter describing your skills, experience and salary expectations. We are an Equal Opportunity Employer (EOE)

Skills Needed: SAS Scripts, SQL, Data Analysis, Conduct Pre-Demos, Testing, Working closely with Product Owner, etc Our client, a top-tier Management Consulting firm, is seeking a Senior Business/Data Analyst to analyze legacy SAS scripts, derive data lineage and transformation logic, and support enterprise data modernization initiatives. This role requires strong analytical capabilities, hands-on experience with SAS and SQL, and the ability to translate complex logic into clear, actionable requirements for development teams. The ideal candidate will work closely with Product Owners and cross-functional teams to ensure accurate analysis, documentation, and delivery of high-quality data solutions. Responsibilities and Requirements: · 7+ years of experience as a Business Analyst or Data Analyst · Strong experience analyzing legacy SAS scripts to derive data lineage, transformation logic, and business rules · Proficiency in SQL for data analysis, validation, and discovery · Ability to perform data visualization and summarization to communicate findings effectively · Collaborate closely with the Product Owner to gather, refine, and interpret business requirements · Conduct pre-demos to stakeholders to validate understanding and direction · Communicate and collaborate effectively with development teams throughout the project lifecycle · Create clear and complete acceptance criteria and support end-to-end testing activities · Prepare comprehensive project documentation, including lineage logic, technical rules, and process workflows · Experience working in Agile environments, including Jira for story creation and tracking · Familiarity with APIs, UI workflows, and ALM tools · Strong written and verbal communication skills with the ability to articulate complex concepts clearly · Highly self-driven, detail-oriented, and able to make informed decisions · Strong analytical and critical thinking skills, with the ability to interpret complex data and provide actionable insights Thanks!

Job Family: Data Science Consulting Travel Required: Up to 10% Clearance Required: Active Top Secret SCI (TS/SCI) What You Will Do: This Senior Data Analyst role will support the Chief of Staff for a major Program Executive Office (PEO) at the National Geospatial-Intelligence Agency (NGA) with business analytics, specifically assisting with financial analysis and creating data visualizations or ad hoc analytical reports to monitor for financial risks and opportunities. Financial analysis could include close tracking of budget and spend plan in support of Planning, Programming, Budget, and Execution (PPBE). In addition, this role requires a data savvy, consultant mindset as the Chief of Staff may utilize the Data Analyst for other data management improvement or digital process automation efforts, or for analysis/visualization of non-financial data sets related to program capabilities or office operations. An ideal candidate has experience with PPBE, summarizing data in visualizations for Executive audiences, strong communication skills, and a proactive, flexible mindset. This role requires someone who can work independently and as part of a team and can help the Chief of Staff and PEO leadership understand how business challenges translate to data solutions. What You Will Need: An ACTIVE and MAINTAINED Top Secret with SCI (TS/SCI) Federal or DoD security clearance; must UPGRADE and MAINTAIN a Top Secret with SCI (TS/SCI) Federal or DoD security clearance with a COUNTERINTELLIGENCE (CI) polygraph Bachelor's Degree Minimum of FIVE (5)+ years of experience supporting DoD or Intelligence Community customers, with at least TWO (2) years supporting data analytics and visualization What Would Be Nice To Have: Experience with Tableau Desktop and Tableau Server Experience with programming languages including Python and SQL and understanding of how to create data pipelines and create new data frames Understanding of and experience supporting PPBE/Government spend plan activities Excellent written and verbal communication and experience working with Senior Government officials Knowledge of Agile methodologies Experience with Jira Experience supporting NGA What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at ************** or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or ************************. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact *************************. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Senior D365 F&O Support Engineer | 455001 DETAILS 6M C2H Hourly / Salary: to $140K+ Vaco Technology is currently seeking a Senior D365 F&O Support Engineer for a 6M C2H that is 100% remote. The Senior D365 F&O Support Engineer will serve as a Tier-3 escalation resource, owning complex technical investigations and delivering permanent resolutions for high-impact production incidents across large-scale, mission-critical D365 F&O environments. The Senior D365 F&O Support Engineer will join an enterprise managed services practice and will critically focus on providing advanced production support, incident resolution, and proactive stability improvements for global D365 F&O Implementations. Incident Management (P1 / P2) - Lead diagnosis / resolution of critical production incidents in D365 F&O | Coordinate cross-team response during outages and major disruptions Root Cause Analysis - Perform deep-dive investigations into performance degradation / batch failures / integration errors / data inconsistencies / custom extension defects Advanced Troubleshooting Tools - X++ Debugging / Trace Parser / SQL Server Profiler / LCS Environment Monitoring / Application Insights / Azure Diagnostics Hotfix / Deployment Engineering - Develop / Test / Deploy Hotfixes and Deployable Packages to Production / Sandbox via LCS and Azure DevOps Performance Optimization - Query Tuning / Index Management / Batch Framework Optimization / Application-Level Performance Improvements Escalation Management - Collaborate Directly with Microsoft Premier Support / CSS on Escalated Cases | Serve as Primary Technical POC Cross-Functional Collaboration - Partner with Functional Teams / Infrastructure Engineering / Client IT Stakeholders During Incidents / PIR Reviews Post-Incident Reporting - Author detailed post-mortem reports | Develop and implement preventive controls to reduce recurrence Monitoring / Runbooks - Build / maintain monitoring, alerting, operational runbooks, and support documents Technical Leadership - Provide guidance / mentorship to mid-level engineers | Support process maturation On-Call Rotation - Participate in structured on-call rotation with premium compensation About the Project: Our client (MSP) has just won a flagship, enterprise-wide support contract with a Fortune 200 client that has fully replaced its direct Microsoft support with their services. To deliver immediate white-glove support, they are building a dedicated 6-person Microsoft Engineering Team, including 2 D365 F&O Administrators, 2 Modern Workplace / M365 Generalists, 1 Power Platform Engineer, and 1 Azure Engineer. These are all is a high-visibility roles that demands strong technical depth, exceptional customer-facing communication, composure under pressure, and the ability to multitask across high-volume tickets. JOB REQUIREMENTS Senior D365 F&O Support Engineer - Lead Diagnosis / Resolution of Critical Production Incidents | Coordinate Cross-Team Response for Outages / Major Disruptions D365 F&O - D365 F&O Architecture (expert knowledge) / Metadata Models / Batch Framework / Data Entities / Security Configuration X++ Engineering (advanced) - Hands-on X++ Development / Extensions Framework / Event Handlers / Chain-of-Command / Customizations / Refactoring SQL / Performance - SQL Server Performance T / Query Optimization / Azure SQL Troubleshooting Production Support Expertise - Resolving Complex P1 / P2 Incidents in High-Volume D365 F&O Deployments (calm / methodical response under pressure) Diagnostics / Monitoring Tools - LCS diagnostics / Trace Parser / PerfTimer / X++ Profiler / Azure Monitoring and Telemetry Tools Azure Integration - Logic Apps / Service Bus / Azure Functions / DataFactory ALM / DevOps - Solution Build / Deployment using Azure DevOps Pipelines / Branching / Code Reviews / Automated Builds PREFERRED (not required) Certifications - Strong preference for MB-500 / MB-700 / MB-920, etc. MS Partner Manager Services Organizations / Enterprise-Level D365 F&O Support Team Enterprise Environment - Support for Global / High-Transaction-Volume D365 F&O Implementations | Complex Multi-Legal-Entity Architecture Service Management - ITIL Practices / Incident / Problem / Change Management Frameworks (familiarity) Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

Titan Technologies is seeking a Senior Systems Administrator responsible for the installation, configuration, and maintenance of enterprise IT systems. The Senior Systems Administrator will ensure reliability, security, and performance across Windows Server environments, Office 365, Active Directory, and enterprise IT infrastructure within the Department of Homeland Security (DHS). Duties and Responsibilities Install, configure, and maintain enterprise infrastructure systems. Administer Windows Server environments, Active Directory, DNS, DHCP, and Group Policy. Provide Tier 3 troubleshooting and operational support. Ensure compliance with IT security and policy requirements. Communicate with vendors as needed to support system operations and troubleshooting. Develop and maintain system documentation and procedures. Support hybrid environments and cloud integration/migration for enterprise applications. You MUST have: 7+ years of systems administration experience. Expertise in Microsoft Windows Server (2012R2, 2016, 2019, 2022). Microsoft Certified Systems Engineer (MCSE) or modern equivalents such as: Microsoft Certified: Azure Administrator Associate Microsoft 365 Certified: Enterprise Administrator Expert Microsoft Certified: Windows Server Hybrid Administrator Associate ITIL 4 Foundation (preferred) A DoD Secret clearance is required. It's great if you also have: Proficiency with Office 365, Teams, and Microsoft enterprise tools. Strong PowerShell and scripting capabilities. Experience with PKI, authentication protocols, and enterprise security standards. Knowledge of networking fundamentals (firewalls, routing, switching). Experience supporting cloud services (Azure, AWS, hybrid). Education: Bachelor's degree in Computer Science, Information Technology, or related field.

NOTE: This role is NOT open to C2C companies NextGen Applications Analyst - Regulatory Upgrade Multiple Sites (Remote with Limited Travel) Start: Mid/Late August | Orientation/Training ~30 days Duration: Through 2027 About the Role We're seeking experienced Applications Analysts (Tier 1 Apps Advisors) to support large and complex NextGen 8 regulatory upgrade rollouts nationwide. Tier 1 analysts will handle large/jumbo clients and complex environments, while Tier 2 specialists will support smaller or mid-sized client projects. This is an opportunity to work on high-impact initiatives that modernize clinical workflows and enhance EHR usability across the country. Key Responsibilities Support the planning, configuration, and deployment of NextGen 8 regulatory upgrades. Customize and optimize Adaptive Content Engine (ACE) templates to align with clinical documentation needs. Collaborate with cross-functional technical and clinical teams to ensure smooth implementation. Troubleshoot and resolve upgrade-related application issues. Ensure compliance with regulatory, security, and infrastructure standards. Contribute to readiness calls and go-live support, occasionally on weekends. Required Experience Hands-on experience with NextGen 8, including: UI enhancements and navigation redesigns Adaptive Content Engine (ACE) template configuration APSO documentation workflows Understanding of NextGen 8 infrastructure requirements and environment setup. Experience supporting migrations of healthcare applications to AWS or similar environments. Strong problem-solving, communication, and collaboration skills. Travel Expectations Travel requirements vary by client - some prefer fully remote support, while others may request onsite presence. Weekend work may occasionally be needed (usually readiness calls; not always full 8-hour shifts). If weekend hours are worked, a weekday off will be given to maintain a two-day weekend.

We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Sr SAP S/4 HANA Analyst - Full Time - Hybrid - Washington D.C. We've partnered with a very well-established organization that is looking to bring on a Sr SAP S/4 HANA Analyst to support and enhance their Public Cloud environment. The ideal candidate along with their strong SAP expertise will understand core accounting concepts and is strong in communication, analytical, and cross-functional collaboration skills. Responsibilities: Provide day-to-day support, maintenance, and enhancements for their SAP S/4 HANA Public Cloud environment, primarily across the Finance and Group Reporting modules Partner with finance and business teams to troubleshoot system/process gaps and improve reporting and consolidation Configure and roll out new SAP Public Cloud releases and innovations Design and maintain integrations between SAP and external systems Build and maintain financial reports, support testing, change management, release cycles, and monitor system performance Qualifications: 5+ years of IT experience with at least 3 years supporting SAP systems Expertise with S/4 HANA Public Cloud, especially the Finance and Group Reporting modules Solid knowledge of accounting and financial consolidation principles Hands-on experience with Central Business Configuration, SAP Business Technology Platform, and SAP Analysis for office Proven experience with troubshooting configurations, integrations, and reporting issues Bachelor's degree in IT, Computer Science, Accounting, or related field Plus S/4 HANA CLoud or FI/GR certifications Experience with Group Reporting implementations If you want to join a collaborative and high performance environment and work in a modern SAP Cloud environment to improve processes, reporting, and system reliability then please apply today! Salary Range: $130,000-$165,000

Sky Solutions is a trusted partner in government contracting, empowering federal agencies with cutting-edge IT solutions. Our expertise spans AI-first enablement, delivering innovative solutions and advanced cybersecurity, fortifying digital ecosystems against emerging threats and digital transformation through low-code/no-code development, cloud solutions, and agile methodologies. We simplify complex processes and deliver breakthrough results for federal clients across healthcare, financial services, and national security. Title: Data Analyst - Enterprise Data Platform Location: Tysons Corner, VA (Hybrid) Employment Type: Full-Time Overview We are seeking a Data Analyst to support data product design, requirements gathering, and analytical validation for a cloud-based enterprise data platform. This role will work across engineering, product, and business teams to ensure data is accurate, usable, and aligned with enterprise standards. Responsibilities Work closely with business stakeholders to gather analytical requirements. Document data definitions, mappings, lineage, and transformation logic. Profile source system data and identify gaps or quality issues. Validate data products and support UAT. Develop reports, dashboards, or queries to support data validation and insights. Support metadata, cataloging, and documentation efforts. Collaborate with engineers to ensure pipeline outputs meet specifications. Translate business questions into meaningful data insights. Required Qualifications Bachelor's degree in Analytics, Information Systems, or related field. 3+ years of data analysis experience in cloud or enterprise environments. Strong SQL skills and experience analyzing large datasets. Experience working with BI tools (Tableau, Power BI, QuickSight, etc.). Ability to write clear requirements, mapping documents, and test plans. Strong understanding of data lineage, quality, and governance concepts. Preferred Qualifications Experience with UDM or other enterprise modelling frameworks. Familiarity with Snowflake, dbt, or AWS analytics services. Experience with data quality tools or cataloging platforms.

IT/ System Engineer (Level 2, 2.5, or 3) - Managed Services | Columbia, MD Salary: $85,000-$120,000 + Benefits (dependent on level of experience) A growing Managed Service Provider (MSP) in Columbia, MD is seeking a System Engineer to serve as the top escalation point for their help desk. This is a client-facing, support-focused role where you'll handle advanced troubleshooting, mentor junior techs, and provide onsite support at client locations (~25% local travel). This position is ideal for an experienced engineer who thrives in a fast-paced MSP environment, enjoys solving complex technical issues, and values both technical depth and customer interaction. What You'll Do: Act as the highest-level escalation point for inbound tickets and calls Own tickets end-to-end, escalating to vendors only when necessary Troubleshoot across a wide range of technologies, from desktops to advanced networking and cloud Configure and manage client backups Mentor L1 and L2 engineers, setting standards for documentation and client communication Provide onsite support for escalations, upgrades, and client visits (~25%) Maintain documentation and time entries in Autotask (or similar PSA) Partner with leadership to address recurring issues and improve processes What You Bring: MSP industry experience is required Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Entra ID/Azure AD) Windows Server & Virtual Servers Networking & Security (SonicWall firewalls, HP switches, VLANs, VPNs, routing basics) Experience with Autotask (or similar PSA/RMM tools) Excellent communication skills; able to simplify technical concepts for non-technical users Proven ability to mentor and support junior engineers Reliable transportation for local client visits (~25%) Must pass background check and drug screen Compensation & Benefits: Salary: $85K-$120K Benefits: Medical, Dental, Vision (partial coverage) + 401(k) PTO: 2 weeks PTO + 1 week sick Mileage reimbursement: $0.70 per mile

NOC Contractor/Sr. Associate - Network Operations Optomi, in partnership with a national service organization is seeking a NOC Contractor/Sr. Associate - Network Operations to monitor and resolve issues across Windows, Linux, and z/OS, manage NOC tools PRTG and WUG, and oversee Control-M scheduling. The role ensures service availability, collaborates with IT teams, and drives tasks and projects to completion. Experience of the right candidate: 2+ years in IT operations or NOC environment. Hands-on experience with IBM mainframe (z/OS), Control-M, and PRTG. Familiarity with Windows, Linux, and hybrid cloud environments. Strong troubleshooting and analytical skills. Knowledge of application monitoring and observability principles. Excellent communication skills for incident updates and stakeholder engagement. Ability to work independently and in a team environment. Preferred Certifications IBM z/OS Fundamentals BMC Control-M Certified Associate Network/Application Monitoring Certification (e.g., PRTG) Responsibilities of the right candidate: Provide 1st-level technical support for servers, software, and hardware across multiple environments. Monitor system, network, and mainframe performance; diagnose and resolve issues or escalate as needed. Deploy servers, apply software/security patches, and perform routine system administration tasks. Manage production schedules, job scheduling, and production control across platforms. Administer network and monitoring tools; create and update alerts. Maintain logs, documentation, and communicate status to IT peers and next shift. Respond to after-hours help desk calls and coordinate with vendors for hardware support. Ensure compliance with security policies and proper handling of confidential information. Contribute to process improvements, knowledge sharing, and continuous learning within the IT team.

Kavaliro is seeking a Network Anniversary to support a client in Maryland. Work with Application Developers to ensure the new applications implemented on the enterprise network perform within expectations and do not negatively affect the performance of existing applications. Design and monitor application performance tests, analyze performance test data, make recommendations on application design and hardware resource needs. Present analysis and capacity projections to systems management and business partners. Identify changes in the systems architecture, applications or hardware that may impact performance or capacity of Windows based Servers. Design, develop, and produce performance and capacity reports that accurately reflect the state of the systems being monitored. Analyze performance data and determine appropriate thresholds for automated alerting. Experience Level: 3+ Years. Skill Set: High level of experience with Server Systems. Advanced Knowledge and Experience with Server Capacity Planning, Server Performance and Server Performance Software Use/Support. The Network Administrator will assist with the proper maintenance of the LAN, Wireless, and WAN voice and data networks. The Associate IT Support Technician will provide Level 1 support and troubleshooting to resolve Network and Telephony issues. The Associate IT Support Technician will assist with ensuring the day-to-day operation, reliability, and integrity of the enterprise voice communications network including, but not limited to client hardware and software issues related to Network Telephony. This includes installing, maintaining, and managing all data network/telephony equipment such as phones, routers, LAN switches, wireless, servers, backup systems, network management and diagnostic tools, etc. under supervision. The IT Associate Support Technician will also assist with network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations. The Associate IT Support Technician will perform basic inventory management processes and create equipment Return Material Authorizations RMAs and track these through to problem resolution. Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.

The IT Help Desk Support professional provides day-to-day technical support to end users across the organization. This position is responsible for troubleshooting and resolving hardware, software, and network issues, as well as managing user accounts in Microsoft 365 and Active Directory. The role requires strong customer service skills, attention to detail, and the ability to handle multiple requests efficiently in a fast-paced environment. Responsibilities: Serve as the first point of contact for user inquiries and technical issues, received through phone, email, or the ticketing system. Troubleshoot and resolve problems related to desktop and laptop computers, printers, mobile devices, and other peripherals. Provide support for Windows and mac OS operating systems, Microsoft 365 applications, Teams, and SharePoint. Perform Microsoft 365 user account management, including creating and modifying accounts, assigning licenses, setting mailbox permissions, and resetting passwords. Manage Active Directory accounts, security groups, and access permissions. Set up and configure new user workstations, software, and peripheral equipment. Assist with network connectivity issues, including VPN access, wireless connections, and IP configurations. Maintain accurate documentation of issues and resolutions in the IT ticketing system. Escalate complex or recurring issues to higher-level technical staff as needed. Perform regular system maintenance, updates, and security checks. Support onboarding and offboarding activities, ensuring proper IT access and asset management. Follow established IT policies and procedures to ensure system security and compliance. Contribute to internal knowledge base articles and end-user training materials. Qualifications: 1 to 4 years of experience in IT support, service desk, or related technical role. Working knowledge of Microsoft 365 administration and account management. Familiarity with Active Directory, Exchange Online, and Teams. Experience supporting Windows operating systems and Microsoft Office applications. Understanding of basic networking concepts such as DNS, DHCP, and VPN. Strong communication and problem-solving skills with a focus on customer service. Ability to prioritize and manage multiple requests in a busy environment.

Distribution company headquartered in Maryland is looking to hire an Information System Analyst to lead the development, maintenance, and optimization of business software systems. This is a diverse role that will support a variety of software support functions, including gathering business requirements, coding, UAT, and help desk support. Specific duties include the following: Gather business requirements and ensure ERP system meets evolving business needs Design and implement system functionalities Provide basic programming and work closely with 3rd party software vendors on more complex programming needs Provide technical support to end users Troubleshoot system issues to ensure reliability and optimal performance Develop and maintain reports Perform software systems testing Required qualifications include the following: Strong ERP understanding, including how business processes flow through the system Programming language proficiency- Progress or BASIC programming languages preferred Ability to work with various business groups and end users Excellent customer service skills Previous experience working in an inventory-based industry such as retail, distribution, or manufacturing

Senior Data engineer Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative,inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who solve real problems and meet real customer needs. We are seeking Data Engineers who are passionate about marrying data with emerging technologies. As a Capital One Data Engineer, you'll have the opportunity to be on the forefront of driving a major transformation within Capital One. What You'll Do: Collaborate with and across Agile teams to design, develop, test, implement, and support technical solutions in full-stack development tools and technologies Work with a team of developers with deep experience in machine learning, distributed microservices, and full stack systems Utilize programming languages like Java, Scala, Python and Open Source RDBMS and NoSQL databases and Cloud based data warehousing services such as Redshift and Snowflake Share your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, and mentoring other members of the engineering community Collaborate with digital product managers, and deliver robust cloud-based solutions that drive powerful experiences to help millions of Americans achieve financial empowerment Perform unit tests and conduct reviews with other team members to make sure your code is rigorously designed, elegantly coded, and effectively tuned for performance Basic Qualifications: Bachelor's Degree At least 3 years of experience in application development (Internship experience does not apply) At least 1 year of experience in big data technologies Preferred Qualifications: 5+ years of experience in application development including Python, SQL, Scala, or Java 2+ years of experience with a public cloud (AWS, Microsoft Azure, Google Cloud) 3+ years experience with Distributed data/computing tools (MapReduce, Hadoop, Hive, EMR, Kafka, Spark, Gurobi, or MySQL) 2+ year experience working on real-time data and streaming applications 2+ years of experience with NoSQL implementation (Mongo, Cassandra) 2+ years of data warehousing experience (Redshift or Snowflake) 3+ years of experience with UNIX/Linux including basic commands and shell scripting 2+ years of experience with Agile engineering practices At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer). The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Richmond, VA: $144,200 - $164,600 for Senior Data EngineerMcLean, VA: $158,600 - $181,000 for Senior Data Engineer Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to ********************** Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).