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Top 50 Senior System Support Analyst Skills

Below we've compiled a list of the most important skills for a Senior System Support Analyst. We ranked the top skills based on the percentage of Senior System Support Analyst resumes they appeared on. For example, 9.1% of Senior System Support Analyst resumes contained Hardware Issues as a skill. Let's find out what skills a Senior System Support Analyst actually needs in order to be successful in the workplace.

These are the most important skills for a Senior System Support Analyst:

1. Hardware Issues

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high Demand
Here's how Hardware Issues is used in Senior System Support Analyst jobs:
  • Work on both software and hardware issues including printers, laptops, modems, and Palm products.
  • Managed network and hardware issues for 300+ users on a daily basis.
  • Covered hardware issues encountered with desktops or servers.

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2. Technical Support

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high Demand
Here's how Technical Support is used in Senior System Support Analyst jobs:
  • Provided technical support to customer service representatives for Ford Motor Credit Corporation and troubleshot any and all computer desktop problems.
  • Provide exceptional customer service and technical support for internal and external voice and data product customers.
  • Provided technical support and training for developers and end-users.
  • Provided technical support for data security products and processes.
  • Provide technical support for hardware/software problems.
  • Provided technical support to users with classified and unclassified machines, experiencing hardware, software, and network issues.
  • Initiated company-wide PC Users Group, provided technical support for PC users and systems operator of RBBS.
  • Provide Tier II and Tier III technical support to end user in H/Q and National offices stateside.
  • Provided company wide, 170+ user technical support, upgraded and implemented software and hardware.
  • Provided technical support; resolved hardware/software issues via telephone and on site.
  • Provided technical support with Adobe printing and formatting issues to end users.
  • Provide technical support for internal and external employees and applications.
  • Provided technical support after hours, weekends and on-call.
  • Deal directly with all customers requiring technical support.
  • Provided technical support to all internal users.
  • Provide technical support for more than 2000 users and provide comprehensive staff development and training to the IT Desktop Support Team.
  • Provided Tier II technical support to military personnel with account login issues and Common Access Card (CAC) registration.
  • Provided senior level technical support to Federal Aviation Administration (FAA) Oracle Compusearch Interface (OCI).
  • Provided pre-sales and post-sales technical support, consultation, and training for LAN/WAN time clock systems.
  • Key Duties/Accomplishments: * Provide technical support both onsite and remote.

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1 Technical Support Jobs

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3. Data Analysis

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high Demand
Here's how Data Analysis is used in Senior System Support Analyst jobs:
  • Performed data analysis on TIME information to support Corporate Project Office reporting needs.

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4. Remote Access

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high Demand
Here's how Remote Access is used in Senior System Support Analyst jobs:
  • Provided technical support using Quality Control Testing, Wedat Queries as well as remote access software such as DameWare and NetMeeting.

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5. Desktop

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high Demand
Here's how Desktop is used in Senior System Support Analyst jobs:
  • Collaborate with LAN technicians/network administrators to ensure efficient operation of the company's desktop computing environment.
  • Provided customer desktop support for USHH division, specifically administration and support of Microsoft Mail.
  • Assisted customers in troubleshooting desktop and web application issues on proprietary MasterCard applications.
  • Provide installation support services for a variety of desktop application software.
  • Analyze and configure all Ford applications on desktops using Ghost and laptops at multiple Ford locations through Remedy ticket system.
  • Handled all phases of Notes implementation from generating Server IDs to installing customer's desktops to assisting in problem resolution.
  • Delivered team-oriented desktop support for IBM NA on site and at remote user s location through-out the USA and Canada.
  • Prepare, maintain, and uphold procedures for logging, reporting, and statistically monitoring desktop operations and PC performance.
  • Equipped Desktop PC with Sun VirtualBox to manage multiple Operating Systems which support diverse versions of POS software.
  • Coordinate corporate moves of desktops, laptops, printers, telecommunication devices, and other network peripherals.
  • Head of a team responsible for the support of desktop hardware, software, and peripherals.
  • Provided Desktop and Network support for 720 users in XP environment production loan center.
  • Job Responsibilities: Troubleshooting software and hardware both Macintosh and Microsoft Desktop PC.
  • Managed day-to-day Oracle and Windows/NT service as well as desktop support service.
  • Provided software/hardware support on IBM and Dell laptops and desktops.
  • Set up and configured Blackberry and Treo devices by desktop synchronization or synchronizing Wire-Less BEZ server.
  • Engineer in charge of setting up and maintaining LANDesk, our desktop management software.
  • Maintained Desktops, Laptops, LAN printers, Scanners, PDAs, and Servers.
  • Deployed 500 custom built PC images implementing "Personal PC" requirements on Dell Precision 360 desktops and D600 laptops.
  • Maintained an accurate inventory of all company hardware including handheld devices, desktop pc and laptops.

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6. SQL

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high Demand
Here's how SQL is used in Senior System Support Analyst jobs:
  • Employed application logical record locking algorithm and introduced optimized batch process via SQL rewrite.
  • Implemented database interface screens using Delphi IDE, ODBC, and SQL to communicate and transfer data between server and clients.
  • Supported Windows 2000/XP/NT/98, UNIX and Linux, this environment includes web servers, application servers, and SQL Server databases.
  • Maintain database and spreadsheet applications to accommodate information gathering and reporting (MS-Access or SQL).
  • Installed and administered Oracle and SQL Server database systems on Intel and Sun computers.
  • Managed Sage financial and CRM client/server applications as well as Microsoft SQL databases.
  • Developed end-user data reports from system databases using MS Access and SQL queries.
  • Performed various tasks SQL, HTML, and JavaScript Basics programming languages.
  • Executed/Queried/Created SQL scripts used in Oracle databases in test regions.
  • Design the server infrastructure for a 400 multi-user SQL based document management system for Public Affairs Division.
  • Automated test region tasks with SQL and Kshell scripting.
  • Created user requested ad-hoc queries using SQL.
  • NET, C#, SQL, Oracle, Visual Studio 2005)
  • Analyzed cycle abends using Unix, ControlM, Informatica and SQL applications.
  • Implemented HA Drupal, nwlb, and MySQL clustering, hadoop clustering

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3 SQL Jobs

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7. Troubleshoot

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high Demand
Here's how Troubleshoot is used in Senior System Support Analyst jobs:
  • Developed and implemented company-wide coding standards resulting in significantly simplified troubleshooting and debugging processes for business systems applications.
  • Identify and troubleshoot potential software defects and configuration errors in domestic and international SAP environments.
  • Administer and maintain systems that require troubleshooting, resolving connectivity and performance problems.
  • Applied problem solving and research ability to troubleshoot and repair VBA code for reports that were created by my predecessor.
  • Implement upgrades, create users, troubleshoot interface issues, apply monthly updates and provide basic instruction in these systems.
  • Develop policy for implementation, maintenance, troubleshooting, and administration of MARFORPAC / USPACOM intelligence systems and architectures.
  • Worked on UNIX, Windows, and Web Service platform troubleshooting issues with the FICO Falcon platform.
  • Monitor, troubleshoot, and resolve issues involving operating systems including UNIX, Linux and Windows Server.
  • Provided analysis of large data sets, analysis of and troubleshooting HL7 interface files.
  • Provided extensive testing, training and troubleshooting on interfaces as well as reporting tools.
  • Provided diagnostic and troubleshooting for: MS Office 97/2000, MS Outlook 2000.
  • Assisted in troubleshooting with Windows Engineering team for all Automated Build related issues.
  • Involved in CM deployment tasks, application testing and troubleshooting after deployment.
  • Support and troubleshoot Microsoft office, Outlook, and other applications.
  • Solved software and hardware problems through thorough troubleshooting and diagnosis.
  • Install and troubleshooting Software's remotely via SMS.
  • Advanced troubleshooting and diagnosis of least common hardware and/or software problems in both stand-alone and network environment.
  • Worked closely with VMware technical team and assisted with troubleshooting Virtual Build issues.
  • Organized measures to troubleshoot supermarket computer systems over the phone Approved maintenance, lease and billable invoices
  • Maintained the Sunquest Laboratory system database Responsible for system updates Responsible for daily monitoring of system and troubleshooting

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8. Active Directory

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high Demand
Here's how Active Directory is used in Senior System Support Analyst jobs:
  • Account creation/deletion in Active Directory and Microsoft Exchange including group policy administration.
  • Access Control administration for supported active directory domains.
  • Maintained user and group account permissions in Active Directory, by adding, removing, and restricting as necessary.
  • Support of Microsoft Operating Systems, SAN, Active Directory, monitoring products and backup applications.
  • Provided Active Directory Administration and Maintenance of Users, Computers, Security and Distribution Groups.
  • Maintained Active Directory users and computers accounts for adding or removing new or departing employees.
  • Supported 200 plus users and administer accounts in Active Directory and Exchange server.
  • Created, managed and administered groups and users in Active Directory.
  • Created and maintain process documentation, Active Directory, Data Migration.
  • Maintained daily changes in Active Directory - e.g.
  • Exchange 2003 and Active Directory 2003 management.
  • Improved and Maintained Active Directory.

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9. Windows XP

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high Demand
Here's how Windows XP is used in Senior System Support Analyst jobs:
  • Created specialized Windows 7 and Windows XP images for deployment to FX dept.
  • Support approximately 750 end-users in a Microsoft Windows XP Pro/Server 2003 environment.
  • Migrate users from Novell Netware to Windows NT 4.0 and Windows NT 4.0 to Windows XP.

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10. Unix

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high Demand
Here's how Unix is used in Senior System Support Analyst jobs:
  • Performed Installation and configuration of Windows/Unix Servers.
  • Performed system administrative tasks (installations, upgrades, performance monitoring and tuning) on UNIX based systems.
  • Market data services - Market Sheet for Unix and Market Sheet for Windows support.
  • Provided open systems UNIX software and hardware remote support to customers and field personnel.
  • Monitored UNIX systems/servers ensuring that all UNIX boxes are available to Marriott International users.
  • Supported multiple integrated environments with a focus on the distributed Unix batch system.
  • Prepared Run Book for UNIX Migration to Bangalore (Global Systems Operation).
  • Provide system administration support for UNIX/Windows OS environments and print server platforms.
  • Scheduled and trained Analysts for UNIX support / trading floor support.
  • Resolve network connectivity issues on the PC and UNIX workstations.
  • Researched system resource levels to optimize UNIX application batch processing.
  • Provided system administration of the departments RS/6000 UNIX systems.
  • Performed stealth data recovery for both NT & UNIX.
  • Monitor Rates System on UNIX and HP systems.
  • Trained coworkers on UNIX systems.
  • Performed System Administration for Sun Solaris, HP Unix, Linux and Windows systems.
  • Applied and configure Batch Cycle code for Informatica in test regions on Unix/AIX platforms.
  • Coordinate set up of Tivoli maintenance on Windows and UNIX servers.
  • Developed and converted CASe from a HP3000 platform to a Unix Itanium/UDB system.
  • Entitled users for Samba share, Pbrun access, Pbgate access, and UNIX application access.

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11. Test Cases

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high Demand
Here's how Test Cases is used in Senior System Support Analyst jobs:
  • Utilize Business Requirement Documents to develop test cases for Integration Testing
  • Composed test cases leveraging full or partial reuse of existing test artifacts.
  • Execute test cases and document results to validate software solutions.
  • Developed test cases and test data in Waterfall SDLC environment.
  • Develop test cases and Test for the same.
  • Write test cases and test scripts.
  • Interpret use case documents to develop various levels of test plans and test cases .

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12. Setup

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high Demand
Here's how Setup is used in Senior System Support Analyst jobs:
  • Partnered with database administrators and setup consultants for data copy and environment readiness of Customer Acceptance Environment.
  • Installed and built desktops, laptops, to include the initial setup of I Phones and Samsung Galaxy III.
  • Staff tasks including new employee setup and review of incentives and payouts for sales group.
  • Configure & setup network client hardware and software on Windows98, WndowsXP and Windows2000 workstations.
  • Participated in various (company) Trade Show Infrastructure and network setup and support.
  • Provided Administration of Desktop Phones and Cellular Equipment including setup and activations.
  • Assist system administrators with software deployment, system setups and configurations, new user system logins, and move.
  • Assisted with the setup and configuration of Microsoft Lync instant messaging Server and deployment of the MS Lync client.

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13. PCS

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high Demand
Here's how PCS is used in Senior System Support Analyst jobs:
  • Re-imaged classified and unclassified PCs.
  • Write technical specifications for purchase of PCs, networking hardware.

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14. VPN

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high Demand
Here's how VPN is used in Senior System Support Analyst jobs:
  • Provided Cisco VPN connectivity support.
  • Upgraded credit card processing software to meet VPN requirements.
  • Support for VPN clients including home router setup.
  • Supported VO users on broadband connections VPN, VoIP, DSL, ISDN, and cable modem.
  • Provide onsite and remote support, utilizing RealVNC and DualDesk remote support software, for users connecting through Juniper Networks VPN.
  • Configure Laptop PC's for company remote access via AT&T, Shiva and VPN Nortel Client.
  • Serve as technical liaison for converting over 130 + users from dial-up remote access to Nortel Connectivity VPN.

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15. Mainframe

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average Demand
Here's how Mainframe is used in Senior System Support Analyst jobs:
  • Performed mainframe application, systems analysis and programming, third level customer support and Oracle/ SQL database administration.
  • Assisted Operations Manager with Mainframe Disaster Recovery testing and plan development.
  • Assisted the project lead programmer with the conversion of a new Accounting System onto the in-house mainframe application (SAS).
  • Design, document and write web based systems to replace existing mainframe applications that were not year 2000 compliant.
  • Coordinate projects providing support for mainframe and non-mainframe applications, including coordination and prioritization of work for 28 people.
  • Monitor and update network patches associated with network connectivity, mainframe processes and network printing platforms.
  • Provide second-tier support to end users for PC, server, mainframe applications and hardware issues.
  • Updated monthly maintenance of unit cost mapping tables and product mapping tables in the mainframe.
  • Supported hospital applications on an AS400 and IBM Mainframe using RPG and PLI programming languages.
  • Designed, developed and implemented processes applying in-depth technical knowledge of IBM Mainframe.
  • Help implement and train agencies on new interface software for mainframe systems.
  • Created new JCL Mainframe batch jobs as requested by internal groups.
  • Supported the application testing ready for the Mainframe software upgrade.
  • Support and Maintenance activities of DHL NBC Mainframes Legacy systems.
  • Support the Client Server Organization with UNIX / WIN / AIX / LINUX and Mainframe issues.
  • Tested Web site and intranet firewalls and parallel application code to the mainframe applications.

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16. System Support

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average Demand
Here's how System Support is used in Senior System Support Analyst jobs:
  • Supervised the daily System Support Analyst activity.
  • Oversee all aspects of Market Systems Support including: o Authoring of procedures and processes relating to System Support.
  • Provide system support to SAP users in accounts payable.
  • Supervised a group of six System Support Analysts.
  • Provided system support to Field Engineers and Customers on products running SunOS and Solaris.
  • Provide system support for Harland Clarke s Information Technology employees and vendors/customers.

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3 System Support Jobs

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17. Email

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average Demand
Here's how Email is used in Senior System Support Analyst jobs:
  • Received recognition award for outstanding contributions during merger email consolidation project.
  • Participated and lead in email and data Migration projects as a result of the company new acquisitions.
  • Developed a procedure to track IBM tickets by using support emails and the BMC remedy ticketing system.
  • Prompt in sending follow up emails for updates or emails to outside Corporate IT for requests.
  • Added new, modified existing, & deleted all email accounts onto EMC/TOA mainframe software application.
  • Provided MS Exchange Administration of Email Accounts, Calendars, and Public Folders etc.
  • Provided Tier One System Support via email and telephone for all system related issues.
  • Create email templates/phone scripts to resolve inquiries at Tier 1 and Tier 2
  • Managed and created policies for email accounts on Exchange.
  • Assisted end users with installing DOD email certificates and middleware for CAC card readers.

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18. Linux

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average Demand
Here's how Linux is used in Senior System Support Analyst jobs:
  • Monitored various Open System applications and TPF Operating System which consist of HP, AIX and Linux platforms.
  • Support the Ubuntu GNU/Linux distribution for the project's corporate sponsor.
  • Work includes networking, Microsoft and Linux operating systems.
  • Provided expert technical solutions in LINUX/ServerExpress/Microfocus/ISAM/UDB environment.
  • Managed public and internal web site based in PHP and run on a Linux/Apache server and databases in Oracle.
  • Implemented Dell/EMC Clariion SAN for shared use with Windows and Linux systems.
  • Train team to manage Linux systems thru new GUI interface.
  • Installed and implemented Apache Webserver software on Linux computers.
  • Automated patching of Solaris, Linux, AIX and HP-UX servers using Korn shell and Python scripting.
  • Plan and implement server upgrades [ ] Symantec Backup & virus servers, multiple flavors of Linux and VMware.

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19. Citrix

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average Demand
Here's how Citrix is used in Senior System Support Analyst jobs:
  • Provided Windows 95, Office 97, Lotus Notes, Citrix remote dial-up workstation support.
  • Support Citrix-Metaframe users and with the Citrix Delivery Console service.
  • Collaborated with cross-function team to resolve firewall issues that held up the rollout of Citrix to our offshore teams.
  • Provide support for Citrix Application Hosting service including VMware Virtual Servers & A.D. / GPO configuration.
  • Manage applications and user sessions in a Citrix XenApp server farm utilizing Citrix Management Console.

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20. New Technologies

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average Demand
Here's how New Technologies is used in Senior System Support Analyst jobs:
  • Gather requirements and recommendations for proposals of new technologies.
  • Research, test, recommend, plan and implementation new technologies.
  • Established new policies and procedures and deployed new technologies.
  • Assisted in the research and implementation of new technologies, recently server virtualization in private cloud and Chef.

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21. Network Printers

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average Demand
Here's how Network Printers is used in Senior System Support Analyst jobs:
  • Installed and configured network printers including printer drivers, configuring IP address/ host names and permissions.
  • Managed network printers and (13) Xerox copier implementations and configured LDAP and DHCP solutions.
  • Install and support of local and network printers.
  • Installed network printers, clearing queues.
  • Administered network resources such as WAPs, network printers, switches, VoIP devices, and mobile devices.
  • Provision, deploy and repair network printers, and multi-function devices.

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22. QA

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average Demand
Here's how QA is used in Senior System Support Analyst jobs:
  • Acted as a key member by developing specifications, testing software modifications, and generating QA results.
  • Participated in development and QA testing of new and innovative Hub/Spoke technology to minimize shipping costs.
  • Provided SCM and QA support for maintenance of the NASA Equipment Management System (NEMS).
  • Work with various application technology groups, QA testing groups, and system infrastructure support groups.
  • Executed and monitored Batch cycles in the Integration, Acceptance, QA-Regression and CustQA environments.
  • Coordinated between development, database and QA groups to set up environment as per requirements.
  • Participate in beta testing and QA of internal and external company projects.
  • Lead Person in CustQA and QA Regression Systems Groups.
  • Learned the PPG backend systems in order to provide QA testing to insure data integrity at all levels.
  • Collaborated closely with developers, project managers, QA, and business analysts for project rollouts.

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23. Vmware

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average Demand
Here's how Vmware is used in Senior System Support Analyst jobs:
  • Project Lead for software on ESX/VMWare implementation and administration.
  • Provide backup and restore solution for VMware servers.
  • Configure storage LUNs for VMFS and raw disk mapping on VMWare host servers and EMC VNX.
  • Installed, configured and managed VMware vSphere & VDI environment.
  • Provision VMWare datastore and configure storage for VMware virtual machines.

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24. Suite

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average Demand
Here's how Suite is used in Senior System Support Analyst jobs:
  • Developed automated and manual application test suites executing Order Entry, Order Execution, Order Event Detail List, etc.
  • Defined processes and tools best suited to each project.
  • Supported desktop applications, MS Office suite, MS Windows OS, XP, Windows 7 and Server Macromedia Contribute.
  • Lead Site POC on recent completion of Esoms ops Software suite project.

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25. Tcp/Ip

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average Demand
Here's how Tcp/Ip is used in Senior System Support Analyst jobs:
  • Diagnosed and resolved TCP/IP connectivity issues related to workstations network cards and data jacks.
  • Resolved TCP/IP network connectivity issues related to Workstations, Printers and Servers.
  • Utilized experienced in IPX/SPX, TCP/IP, and NETBUI configurations.
  • Eliminated SNA connected leased lines and switched communications to TCP/IP.
  • Configure tcp/ip settings on remote clients.

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26. Voip

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average Demand
Here's how Voip is used in Senior System Support Analyst jobs:
  • Deployed new Cisco Nexus network equipment, VoIP, routers and provide workable network infrastructure sites.
  • Provided MS Office desktop support for VOIP migrations for all corporate and remote users.
  • Install and troubleshoot Cisco VoIP and Unified Communications Systems.
  • Performed Site Surveys on Symbol Spectrum One and Spectrum 24 Wireless RF Systems for wireless barcode scanning and VoIP systems.
  • Managed and supported VoIP Cisco phones (200) users and Polycom Video Conferencing systems.
  • Provide technical assistance with Cisco Meraki, Cisco Call Management and Cisco VoIP phone.

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27. OS

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average Demand
Here's how OS is used in Senior System Support Analyst jobs:
  • Installed and configure CPU-to-CPU HL7 data interfaces to allow HL7 data transfer between Quest Diagnostics computers and the clients systems.
  • Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users.
  • Formulate, author, and staff written documents stating command position, policy, and concepts.
  • Maintain a standardized network environment, by incorporating MCNOSC directed OPORD's, and IAVA patches.
  • Worked closely with various teams to complete installation, recycles and validations before release of environment.
  • Assigned key applications and responsible for building relationships with sponsors of AS400 and Microsoft server applications.
  • Facilitate incident response actions such as; conference calls, cross-team coordination and communication.
  • Trained alpha & beta sites on new functionality of software releases on POS.
  • Led teams across broad technical, financial and business disciplines.
  • Assisted site management in the preparation of customer bid proposals.
  • Supported Quarterly Corporate Load testing of COSMOS Legacy system.
  • Verify provisioning and diagnose device or Network issues.
  • Blue Cross/Blue Shield of Michigan, Detroit, MI 48207
  • Automated 130+ equity application test scenarios via XRunner and WinRunner.
  • Diagnosed and fixed production defects Project Manager: Provided issue tracking, reporting and resolution.
  • Host, Cluster and Server creation and migration via vSphere 5.1 and 6.0.
  • Expand or modify system to serve new purposes or improve workflow.
  • Manage entire project using MS Project from Initiation through Close Out .
  • Key Achievements: Instituted 1st helpdesk and asset tracking system, Track-IT, saving $75K in equipment and software costs.
  • Installed the Kirchman Bankway System software and resolved system issues as they arose.

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2 OS Jobs

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28. Application Support

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average Demand
Here's how Application Support is used in Senior System Support Analyst jobs:
  • Collaborated with numerous application support teams in and outside Fidelity.
  • Interacted and worked with various technical and support team members from networking, mainframe, security or application support groups.
  • Provided 24/7 Application support for all Traders and Associated employees.

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1 Application Support Jobs

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29. Sharepoint

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average Demand
Here's how Sharepoint is used in Senior System Support Analyst jobs:
  • Developed custom SharePoint solution for automated transition from MS Access and Lotus Notes to custom SQL and Oracle Databases.
  • Evaluated the complexities of migrating the Inside APS intranet from SharePoint 2007 to a SharePoint 2010 platform.
  • Create and publish 2 -5 technical documents per month for support knowledge base on MS SharePoint server.
  • Developed departmental templates via SharePoint Designer to create all ITG portal pages.
  • Initiate, design and implement SharePoint portal for RDC related information.
  • Revise and upload documents to MDSS department SharePoint site.
  • Prepared support documentation, including trouble tickets through Windows Sharepoint Services.
  • Designed and Implementation of SharePoint Sox Testing Site and process documentation.
  • Supported and used collaboration software, which included SMS, MS NetMeeting, Webex, Bantu IM, and SharePoint.
  • Key to my position was understanding business processes and designing ways to meet customer needs using SharePoint technology.

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30. Level Support

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low Demand
Here's how Level Support is used in Senior System Support Analyst jobs:
  • Provide 2nd and 3rd level support and troubleshooting for 75 client networks with over 2500 users.
  • Provided 1st and 2ND level support tools training in Monterrey Mexico for a six month period.
  • Mentored and provided technical oversight for the team of first level support specialists.
  • Provided 3rd level support for Altiris workstation agent and all workstation issues relating to software deployment.

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31. Business Units

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low Demand
Here's how Business Units is used in Senior System Support Analyst jobs:
  • Manage collaborative teams of technical professionals and interface with colleagues across business units at all levels.
  • Consulted with business units to optimize application performance.
  • Collaborated with IT counterparts, other internal business units and outside vendors to analyze and resolve application system issues.
  • Repaired computer hardware, software, troubleshot, and preserved daily technical issues for all business units.
  • Worked closely with various IT and/or other business units to ensure minimal down time for clients.
  • Provided front line support for incidents and applications for back-office business units.
  • Received multiple recognition awards for the integration of new business units.

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32. Problem Resolution

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low Demand
Here's how Problem Resolution is used in Senior System Support Analyst jobs:
  • Compiled/analyzed customer needs, tracked problem resolutions and conducted competitive analysis.
  • Delegated problem resolution to other team members and conducted follow-up.
  • Guided other analysts in problem resolution and trained end-users.
  • Work with TOC and ANS on all remote monitoring activities, station side problem resolution, escalation and updated documentation.
  • Provided technical problem resolution to over 1100 end users through step-by-step solution based methods.
  • Trained and mentored group members in procedures and problem resolution techniques.
  • Provided second and third tier troubleshooting and problem resolution.
  • Participated on project tem to develop recovery fee processing including QA testing and problem resolution.
  • Provided business systems analysis, problem resolution, and testing in both mainframe and software environments.
  • Supported onsite and remote users as needed for problem resolution of desktop technical issues.
  • Provide On call support of the production region during the release process for problem resolution..

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33. Lotus Notes

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low Demand
Here's how Lotus Notes is used in Senior System Support Analyst jobs:
  • Manage the Lotus Notes/Domino environment for Fidelity PWI/WFA.
  • Installed and configured Microsoft Mail (exchange access) and Lotus Notes on PC's and Macs.
  • Provided 4th level support for entire Lotus Notes infrastructure.
  • Assisted in the rollout of Lotus Notes R6 to approx.
  • Project lead for Lotus Notes Release 5 upgrade for Cummins Engine Company [ ] users).

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34. DB2

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low Demand
Here's how DB2 is used in Senior System Support Analyst jobs:
  • Support application software releases for a UNIX/COBOL/DB2 application.
  • RETROFIT VSAM DR front-end system to DB2.
  • Acted as Technical Project Manager/Analyst rehosting RAS from mainframe, DB2 platform to MicroFocus, Linux, and Oracle environment.
  • Design DB2 (SQL) database and create data models utilizing various tools .
  • Performed data load requests (DB2,VSAM, Sybase).

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35. Internet

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low Demand
Here's how Internet is used in Senior System Support Analyst jobs:
  • Supported Windows 95/98 on the desktop as well as Internet connections using Internet Explorer, Internet Mail, and Netscape Navigator.
  • Handle support requests via Internet and phone initiated by the complete spectrum of individual end users to enterprise clients.
  • Liaised between internal client and technical resource; tested/validated new systems and features in Internet and IVR environments.
  • Maintain Firewall and Internet Security and Acceleration Server 2004 for internal and external services.
  • Develop internet, intranet and extranet solutions using Lotus Notes/Domino.
  • Worked as liaison for Level I Systems Analysts routing & resolving internet bill presentment issues with Kubra software corporation.
  • Install company images onto new computer systems using Symantec Norton Ghost utility Manage and maintain a site wide Internet Protocol database.

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36. User Acceptance

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low Demand
Here's how User Acceptance is used in Senior System Support Analyst jobs:
  • Performed interface, integration, system, and user acceptance testing; integrated performance enhancements during production support phase.
  • Conducted various testing activities, including interface, integration, system, and user acceptance.
  • Involved in unit, functional, integration, system and user acceptance testing.
  • Develop test project plan, documentation and conduct user acceptance testing.
  • Performed system and user acceptance testing.
  • Defined Requirements Gathering process, and improved communication with user groups Increased system utilization and user acceptance
  • Perform User Acceptance testing for rollout.

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37. LAN

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low Demand
Here's how LAN is used in Senior System Support Analyst jobs:
  • Re-engineered financial planning business intelligence and reporting systems to make all business reports available from one reporting database.
  • Provide support for moderately complex technical issues and initiatives related to assigned application (PlanView).
  • Coordinate implementation of computer system plan with establishment personnel and outside vendors.
  • Managed offshore business intelligence team to provide financial planning reporting for senior management
  • Assist Project Managers/Program Managers in updating PlanView with required information.
  • Monitor incoming and completed requests via PAC2000(Remedy), MS Outlook, MS Excel, MS Word and PlanView.
  • Created a test plan, devised testing strategy, test cases for testing the data migration activities.
  • Created the master workstation image, and developed a roll-out plan for the entire command.
  • Designed and implemented a LAN-based Optical Disk Imaging System for Nuclear Records Management.
  • Develop, maintain, and respond to continuity and disaster recovery plans.
  • Assisted Office Automation Coordinator in maintaining software on Unix LAN Server.
  • Worked with users and management to develop training plans.
  • Examine QA reporting for deficient projects in PlanView.
  • Generate test plans for application health checks.
  • Engaged in proof of concepts and other evaluations, automation and scalability planning on diverse areas of Fidelity Data Centers.
  • Test and verification of Computer related Devices (HUB, Switches, LAN Cards, SCSI cards etc.
  • Developed and implemented IT strategic planning document for a 600+ Sun Microsystems workstation LAN project.
  • Attained 99% uptime by enhancing disaster recovery plans and performing routine testing.
  • Attended Summit & Planning Meetings to ensure deliverables achieved for DGO
  • Configured Cisco routers, switches, Aruba Access Points, Clearpass, Airwave and F5 load Balancers.

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38. JCL

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low Demand
Here's how JCL is used in Senior System Support Analyst jobs:
  • Implemented program changes, JCL changes, and process changes including execution, writing SORT or QUIKJOB, and JCL.
  • Created and maintain JCL, PROCs and control cards in Test Environments.

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39. System Administration

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low Demand
Here's how System Administration is used in Senior System Support Analyst jobs:
  • Provided system administration support for own company network.
  • Provide System administration of 2000 and 2003 servers and network administrative instructional technology support to the PVAMU Campus.

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1 System Administration Jobs

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40. DNS

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low Demand

41. User Accounts

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low Demand
Here's how User Accounts is used in Senior System Support Analyst jobs:
  • Utilize MS Active Directory to create and manage user accounts, computer accounts, & security groups.
  • Ensured all users are able to access the network by maintaining user accounts through active directory.
  • Worked with the Active Directory team in modifying, and removing user accounts and groups.
  • Travel to remote locations to configure and support systems as well present Configure user accounts and permissions within strictly audited environment.

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42. SME

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low Demand
Here's how SME is used in Senior System Support Analyst jobs:
  • Defined processes for zero problem tolerance for application assessment on the mainframe and non-mainframe platforms including schedules, training and documentation.
  • Facilitated Joint Requirement Planning (JRP) sessions with SME's in understanding the Requirements pertaining to the project.
  • Participate and lead team meetings, including needs assessments, issues logs and change management process and procedures.
  • Subject matter expert (SME) for area of account administration (menu options, security).
  • Evaluated reported client issues, and gathered needed resources to assist in initial impact assessment.
  • Subject Matter Expert (SME) and managed relationship with depot maintenance hardware vendor.
  • Produced Whitepapers, Scope documents, Design documents, Product Assessments, Strategic Planning.

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43. Business Requirements

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low Demand
Here's how Business Requirements is used in Senior System Support Analyst jobs:
  • Define business requirements and convert to technical solution descriptions.
  • Spearheaded migration of Mainframe tools to IBM products that required managing 50+ business requirements to successfully deploy products.
  • Guided and assisted team members to meet project and business requirements.
  • Create detailed test scripts based on business requirements documents.
  • Documented procedures, processes, business requirements and workflows for an internal loan modification tool.
  • Interview stakeholders to elicit and document Business Requirements and workflow processes .

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44. Novell

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low Demand
Here's how Novell is used in Senior System Support Analyst jobs:
  • Provide technical desktop and remote support on a multi-platform NOS including Novell, Unix, and Windows series.
  • Worked as an exchange administrator on Novell Group wise 6.5 .
  • Installed Novell 6.0, Windows 2000, 2003 with AD .

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45. Software Applications

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low Demand
Here's how Software Applications is used in Senior System Support Analyst jobs:
  • Provide telephone support for problem resolution relating to both technology and software applications.
  • Tested, supported and maintained software applications that support functions within Foreign Exchange.
  • Test new software applications and updates documents.

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46. DR

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low Demand
Here's how DR is used in Senior System Support Analyst jobs:
  • Recommended process improvements, anticipated environmental roadblocks, and devised contingency plans to address ongoing issues and increase productivity.
  • Troubleshooted the connectivity of various Client/Server applications utilizing Oracle and SQL* Net Drivers.
  • Restore initial migrated production applications during DRE (Disaster Recovery Exercise).
  • Traveled to remote locations to assess and address training needs of new and existing employees, increasing retention.
  • Tested, updated, and deployed software and driver update to multiple terminals across the U.S. and Canada.
  • Installed and configured network PC's and Printers including configuring IP addresses and user account permissions.
  • Claim, reconcile and collect vendor receivables created by vendor driven programs and promotions.
  • Blackberry configuration and BES administration, Android, iPhone and Windows Mobile devices.
  • Liaised with business, firm-wide, and local technology teams to drive resolution.
  • Assist in testing DR Manager software replacement testing from application area perspective.
  • Provided KPI and other specific contents that drive static and dynamic dashboards.
  • Assigned and configured IP address for Servers, Printers and Workstations.
  • Make various changes to DR front-end system as requirements evolved.
  • Coordinated creation of DR plan for North Korean AS/400.
  • Addressed real-time production issues encountered on trading floor.
  • Authored and executed highly dynamic data-driven workflow solution for J2EE business model component while delivering RUP artifacts and implementing architectural changes.
  • Provide information and analytical support for K-Mart Grocery and Drug inventory management teams.
  • Design, code and implement VSAM DR front-end maintaining repository of critical DR datasets.
  • Monitor the training to address any issues which may arise interactively.
  • Worked on several major projects: USA Patriot Act General Ledger Project Y2K Project Withdrawals Project

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47. SLA

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low Demand
Here's how SLA is used in Senior System Support Analyst jobs:
  • Consulted with customers to develop and translate multiple and complex business needs into end-to-end data, telephony, and application-based solutions.
  • Translated high level conceptual framework into measurable data methodology.
  • Create a disaster cover plan to include all mission critical servers in accordance with current SLA's.
  • Manage ticket queue ensuring all issues are assigned accordingly and that all SLA's are met.
  • Translate client description of processes and jobs into data requirements and categories of analysis.
  • Support all internal and external clients to ensure all SLA's are met.
  • Worked closely with software developers and support personnel of RDC POSitouch in Warwick, Rhode Island.

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48. Peoplesoft

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low Demand
Here's how Peoplesoft is used in Senior System Support Analyst jobs:
  • Provided technical support for PeopleSoft Supply chain management system used for PBT operations.
  • Designed and developed various ETL processes to source data from other systems using PeopleSoft SQR, Application Engines, SQL jobs.
  • Designed Visual Interfaces for all PeopleSoft Applications.

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49. System Enhancements

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low Demand
Here's how System Enhancements is used in Senior System Support Analyst jobs:
  • Worked with internal and external auditors to facilitate reviews and managed system enhancements in support of the subsidiary.
  • Participated in change management activities to support successful system enhancements and deployments.
  • Led and managed cross-divisional projects for system enhancements and customer requirements.
  • Worked with 3rd party Vendor to develop and test system enhancements.

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50. Sccm

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low Demand
Here's how Sccm is used in Senior System Support Analyst jobs:
  • Updated, replaced, repaired, rebuilt, and imaged client systems via SCCM image software.
  • Provide hands on support and audits for Microsoft SCCM configuration and administration.
  • created and maintain process documentation, add users and software into SCCM Provided general desktop assistance as needed.

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Senior System Support Analyst Jobs

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20 Most Common Skills For A Senior System Support Analyst

Hardware Issues

13.4%

Technical Support

9.7%

Data Analysis

7.3%

Remote Access

7.2%

Desktop

6.8%

SQL

5.7%

Troubleshoot

4.9%

Active Directory

4.9%

Windows XP

4.5%

Unix

4.4%

Test Cases

4.2%

Setup

3.5%

PCS

3.5%

VPN

3.5%

Mainframe

3.3%

System Support

3.1%

Email

2.9%

Linux

2.6%

Citrix

2.6%

New Technologies

2.4%
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Typical Skill-Sets Required For A Senior System Support Analyst

Rank Skill
1 Hardware Issues 9.1%
2 Technical Support 6.6%
3 Data Analysis 4.9%
4 Remote Access 4.9%
5 Desktop 4.6%
6 SQL 3.9%
7 Troubleshoot 3.3%
8 Active Directory 3.3%
9 Windows XP 3.1%
10 Unix 3.0%
11 Test Cases 2.9%
12 Setup 2.4%
13 PCS 2.4%
14 VPN 2.4%
15 Mainframe 2.2%
16 System Support 2.1%
17 Email 2.0%
18 Linux 1.8%
19 Citrix 1.7%
20 New Technologies 1.6%
21 Network Printers 1.6%
22 QA 1.4%
23 Vmware 1.3%
24 Suite 1.3%
25 Tcp/Ip 1.3%
26 Voip 1.3%
27 OS 1.3%
28 Application Support 1.3%
29 Sharepoint 1.2%
30 Level Support 1.2%
31 Business Units 1.2%
32 Problem Resolution 1.2%
33 Lotus Notes 1.1%
34 DB2 1.1%
35 Internet 1.0%
36 User Acceptance 1.0%
37 LAN 1.0%
38 JCL 1.0%
39 System Administration 1.0%
40 DNS 1.0%
41 User Accounts 1.0%
42 SME 0.9%
43 Business Requirements 0.9%
44 Novell 0.9%
45 Software Applications 0.8%
46 DR 0.7%
47 SLA 0.7%
48 Peoplesoft 0.7%
49 System Enhancements 0.7%
50 Sccm 0.7%
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27,493 Senior System Support Analyst Jobs

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