REEDS Jewelers proudly celebrated its 75th Anniversary in 2021, and our corporate headquarters has been in Wilmington, NC, since the beginning. We're a proud family company running many retail stores from Texas, to Florida, to Pennsylvania, and everywhere in between.
In this role you will be responsible for the delivery of Workday solutions as part of ERP Technology roadmap to address Finance & HR needs as well as supporting OMS implementation. In this capacity, you will actively participate in and lead the planning and scoping of projects to recommend best practices, implement new features and enhance existing processes in a multitude of applications to create a seamless and engaging employee experience. The role must have hands-on subject matter expertise in Workday Finance, HCM and Order Management platforms.
The role will be a key player in defining applications security strategy and the consolidation of roles. In addition, you will be maintaining/running the Workday project backlog/sprints to deliver solutions in agile framework. This role needs someone who is passionate about optimizing Finance & HR processes through technology enablers. This role must be able to work and adapt in a fluid and fast-paced environment. A strong level of comfort working with a wide range of stakeholders at all levels of seniority and displaying a high degree of judgment and discretion for handling sensitive data.
Supporting application end users by walking through business processes, answering questions, and troubleshooting issues. Record and update support tickets with a level of detail and escalating issues where appropriate. Assists with configuration updates as needed. Assists with updating training materials. Assists with end-user training as necessary. Provide input and knowledge sharing with Workday Team Lead, HR & Finance Team Members, and other stakeholders as the appropriate Participate in scheduled and ad hoc training in order to improve policy and process acumen.
Job Responsibilities:
- Provides technical leadership to all segments of the business relative to Workday HR & Finance Modules and Order Management Systems.
- Leads and manages HR & Finance Technology projects.
- Evaluate new software versions, enhancements, and plans for upgrades, assist in review and management of bi-annual Workday releases, and train others, as needed
- Work with SMEs, technical teams, and business process owners to research and evaluate alternatives, citing evidence in support of and making recommendations
- Work with the HR & Finance teams to gather user requirements, design, preconfigure, coordinate user testing, and implement modifications to Workdays modules
- Ensure data integrity through aggregate analysis and an understanding of the processes deployed
- Review business procedures and workflows to ensure system features are being fully utilized and identify features that may improve efficiency
- Work with functional users to provide solutions for unique business needs within a consolidated business process
- Coordinate with PMO on implementation of new releases, fixes, and upgrades with technical teams and users
- Recommend changes to configuration or adoption of new functionalities
- Guide functional users on the adoption of new processes
- Ensure we always maintain a secure and SOX-compliant Workday estate
- Provides support to the HR and Finance teams through reporting, data analysis, and process design.
- Facilitates the HR & Finance change management process by developing and maintaining communications with stakeholders and ensuring quality control during the implementation life cycle.
- Must be able to plan, document, communicate, and execute work products.
- Ensures system documentation is up to date and accurate
- Develops training materials and trains HR and business stakeholders as necessary.
- Establish and maintains relationships with third-party vendors to support effective collaboration.
- Facilitates user acceptance testing with HR teams and performs testing where applicable.
- Manage and diagnose issues through ticket management and on-call support
- Understand the details of the Workday system and educate end users on best practices
With our strong foundation, we continue to grow and welcome talented, hard-working team members to join our dynamic company. We look forward to reviewing your application!
Requirements
- Bachelors degree required
- 3+ years of hands-on Workday administration experience
- Certification in Workday Finance, HCM, and Security preferred
- 3+ years working in a Workday production support environment supporting Workday integrations preferably between HR, Payroll, Benefits Partners, CRM and CMS using Workday tools
- Experience with Workday Integrations and Workday Adaptive Planning is a plus
- Experience administering Workday in an SOX-compliant environment
- Ability to own the design and configuration of recruiting, onboarding, human resources and finance business processes using Workday
- Solid knowledge of Agile methodologies
- Ability to manage multiple initiatives and requests simultaneously
Benefits
REEDS Jewelers offers a comprehensive compensation program, merchandise discounts, 401(k), and paid time off. Full-time team members are also eligible for our benefits program including health/dental/life/LTD insurance, and more!
REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.