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Senior system support specialist vs support lead

The differences between senior system support specialists and support leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior system support specialist and a support lead. Additionally, a support lead has an average salary of $86,816, which is higher than the $84,043 average annual salary of a senior system support specialist.

The top three skills for a senior system support specialist include SQL, technical support and linux. The most important skills for a support lead are customer service, cash management, and POS.

Senior system support specialist vs support lead overview

Senior System Support SpecialistSupport Lead
Yearly salary$84,043$86,816
Hourly rate$40.41$41.74
Growth rate10%10%
Number of jobs108,13498,872
Job satisfaction--
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 58%
Average age4242
Years of experience22

Senior system support specialist vs support lead salary

Senior system support specialists and support leads have different pay scales, as shown below.

Senior System Support SpecialistSupport Lead
Average salary$84,043$86,816
Salary rangeBetween $59,000 And $119,000Between $63,000 And $118,000
Highest paying CitySan Antonio, TXSan Francisco, CA
Highest paying stateCaliforniaCalifornia
Best paying companyValero EnergyApple
Best paying industryPharmaceutical-

Differences between senior system support specialist and support lead education

There are a few differences between a senior system support specialist and a support lead in terms of educational background:

Senior System Support SpecialistSupport Lead
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 58%
Most common majorComputer ScienceBusiness
Most common collegeStanford UniversityStanford University

Senior system support specialist vs support lead demographics

Here are the differences between senior system support specialists' and support leads' demographics:

Senior System Support SpecialistSupport Lead
Average age4242
Gender ratioMale, 83.3% Female, 16.7%Male, 52.3% Female, 47.7%
Race ratioBlack or African American, 12.1% Unknown, 5.3% Hispanic or Latino, 14.7% Asian, 12.4% White, 55.1% American Indian and Alaska Native, 0.4%Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between senior system support specialist and support lead duties and responsibilities

Senior system support specialist example responsibilities.

  • Maintain Internet and VPN connectivity.
  • Support development team by providing SQL and PL/SQL review.
  • Support hardware and software upgrades on operating system (OS).
  • Maintain and write custom UNIX shell scripts for automate processing by customers.
  • Support the local Lync EV, VOIP and digital Nortel/Avaya telecommunications systems.
  • Walk pre-open hotels through setting up LAN hardware for dial up connection.
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Support lead example responsibilities.

  • Manage chemical and gas specifications, ensuring they are in line with ISO requirements.
  • Lead a team of services professionals to provide store operations and point-of-sale (POS) hardware and software solutions.
  • Develop and manage a unify desktop/notebook PC image.
  • Manage ticket queues and prioritize escalations base on establish SLA's and resource availability.
  • Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
  • Develop and maintain UNIX / Linux shell scripts to ensure smooth system operations and to facilitate critical reporting to security teams.
  • Show more

Senior system support specialist vs support lead skills

Common senior system support specialist skills
  • SQL, 13%
  • Technical Support, 8%
  • Linux, 7%
  • Application Software, 7%
  • Customer Service, 5%
  • Unix, 5%
Common support lead skills
  • Customer Service, 12%
  • Cash Management, 12%
  • POS, 7%
  • Sales Floor, 7%
  • Payroll, 5%
  • Infrastructure, 5%

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