Post job

Senior system support specialist vs technical support specialist

The differences between senior system support specialists and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior system support specialist and a technical support specialist. Additionally, a senior system support specialist has an average salary of $84,043, which is higher than the $48,667 average annual salary of a technical support specialist.

The top three skills for a senior system support specialist include SQL, technical support and linux. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.

Senior system support specialist vs technical support specialist overview

Senior System Support SpecialistTechnical Support Specialist
Yearly salary$84,043$48,667
Hourly rate$40.41$23.40
Growth rate10%10%
Number of jobs108,134157,425
Job satisfaction-4.6
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 50%
Average age4242
Years of experience22

Senior system support specialist vs technical support specialist salary

Senior system support specialists and technical support specialists have different pay scales, as shown below.

Senior System Support SpecialistTechnical Support Specialist
Average salary$84,043$48,667
Salary rangeBetween $59,000 And $119,000Between $30,000 And $76,000
Highest paying CitySan Antonio, TXSan Francisco, CA
Highest paying stateCaliforniaNew Jersey
Best paying companyValero EnergyMeta
Best paying industryPharmaceuticalFinance

Differences between senior system support specialist and technical support specialist education

There are a few differences between a senior system support specialist and a technical support specialist in terms of educational background:

Senior System Support SpecialistTechnical Support Specialist
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 50%
Most common majorComputer ScienceComputer Science
Most common collegeStanford UniversityStanford University

Senior system support specialist vs technical support specialist demographics

Here are the differences between senior system support specialists' and technical support specialists' demographics:

Senior System Support SpecialistTechnical Support Specialist
Average age4242
Gender ratioMale, 83.3% Female, 16.7%Male, 75.4% Female, 24.6%
Race ratioBlack or African American, 12.1% Unknown, 5.3% Hispanic or Latino, 14.7% Asian, 12.4% White, 55.1% American Indian and Alaska Native, 0.4%Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between senior system support specialist and technical support specialist duties and responsibilities

Senior system support specialist example responsibilities.

  • Maintain Internet and VPN connectivity.
  • Support development team by providing SQL and PL/SQL review.
  • Support hardware and software upgrades on operating system (OS).
  • Maintain and write custom UNIX shell scripts for automate processing by customers.
  • Support the local Lync EV, VOIP and digital Nortel/Avaya telecommunications systems.
  • Walk pre-open hotels through setting up LAN hardware for dial up connection.
  • Show more

Technical support specialist example responsibilities.

  • Implement hardware and software upgrades and maintain stability, usability, and security for desktop/laptop/mobile systems; achieve SLA's.
  • Manage all operating end-user software including JavaScript - updating/installing Java.
  • Install, configure and manage proprietary applications on Unix servers.
  • Manage large-scale PC deployments including site surveys involving verification of network activity and appropriate power availability.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Deploy and troubleshoot complex software installations in Microsoft and Linux environments.
  • Show more

Senior system support specialist vs technical support specialist skills

Common senior system support specialist skills
  • SQL, 13%
  • Technical Support, 8%
  • Linux, 7%
  • Application Software, 7%
  • Customer Service, 5%
  • Unix, 5%
Common technical support specialist skills
  • Customer Service, 12%
  • Technical Support, 10%
  • Troubleshoot, 8%
  • Math, 4%
  • Customer Satisfaction, 3%
  • Phone Calls, 3%

Browse computer and mathematical jobs