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Top 50 Senior Systems Support Engineer Skills

Below we've compiled a list of the most important skills for a Senior Systems Support Engineer. We ranked the top skills based on the percentage of Senior Systems Support Engineer resumes they appeared on. For example, 10.7% of Senior Systems Support Engineer resumes contained Windows XP as a skill. Let's find out what skills a Senior Systems Support Engineer actually needs in order to be successful in the workplace.

These are the most important skills for a Senior Systems Support Engineer:

1. Windows XP

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high Demand
Here's how Windows XP is used in Senior Systems Support Engineer jobs:
  • Led the successful migration of all client workstations from Windows 2000 to Windows XP Pro.
  • Support Windows XP, Office [ ] Lotus Notes R5- 6.5.

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2. Hardware Issues

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high Demand
Here's how Hardware Issues is used in Senior Systems Support Engineer jobs:
  • Provided a high level of support on a variety of software and hardware issues.

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3. Technical Support

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high Demand
Here's how Technical Support is used in Senior Systems Support Engineer jobs:
  • Provided a high level of customer satisfaction through effective delivery of technical support and service programs.
  • Served as operating system expert and providing technical support for entire organization.
  • Provided mission-critical account technical support of customer IT environment.
  • Administered email system and provided technical support.
  • Provided direction, and mentoring to Tier III Engineers & Tier II Support Managers in resolving complex technical support issues.
  • Provided technical support for various E, F&I and turnkey for Digital Microwave radio and transmission projects.
  • Served as technical support on CLIENT/SERVER and mainframe problems dealing with hardware, software and communications.
  • Provided technical support to ensure successful installation and ongoing support to Aspect Call Center customers.
  • Provided online technical support via dial access for customer experiencing LAN/WAN network problems.
  • Provided technical support to Developers and in-house users on various technical issues.
  • Advanced from Technical Support to the Product Development team inside Software Engineering.
  • Monitor and resolve issues posted to SCPRE technical support email aliases.
  • Provided technical support for prospective new projects and system maintenance.
  • Utilize Deployment Console and Dameware to remotely access to provide individualized technical support.
  • Worked extensively alongside vendor's advanced technical support teams in order to troubleshoot complex and difficult issues in a timely fashion.
  • Resolved complex technical support problems for customers, sales reps, consultants, third-party integrators & developers.
  • Provided supplemental expert technical support and SME as part of a global productProject Support Team.
  • Provided technical support on software and hardware components of Sequent NUMA-Q and other platforms.
  • Managed a technical support team to support systems implementation throughout the country.

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4 Technical Support Jobs

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4. Database

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high Demand
Here's how Database is used in Senior Systems Support Engineer jobs:
  • Maintained solar weather and time coefficient databases as well as updated satellite vehicle maneuver databases.
  • Diagnosed difficult problems utilizing SunSolve and Oracle Knowledge Database tools.
  • Proposed, documented and implemented advanced database tool utilization.
  • Coordinate the Critical Problem reporting and tracking database with SQL and Access and create queries and reports.
  • Co-created an Access database for tracking and information purposes containing several tables, queries and reports.
  • Administer and maintain custom database (SQL7.0) with direct access and SQL query manager.
  • Set up and troubleshot databases and provided support to the Developers for in house applications.
  • Perform daily and weekly server maintenance, PBX maintenance, and Oracle database maintenance.
  • Performed many DB2 database administration functions while working with both test and production data.
  • Worked with SQL daily to query and update very large databases within DB2.
  • Created mobile users for Development System for their local database.
  • Maintained SQL Databases backup on a weekly basis.
  • Maintain SERVICEDESK troubleshooting and service database.
  • Performed systems analysis, logistics analysis and database administration for a 11,400+ record database.
  • Created VAX Datatrieve scripts to extract data from the database to determine engineering change order impact.
  • Developed an asset control database using Access 2000, integrated with a barcode system.
  • Create and maintain databases which inventory the IT dept assets.
  • Performed Siebel system components sizing (Siebel web server, application server, database server and networking).
  • Performed upgrade script , Siebel server and database tuning for better performance.
  • Installed and configured Siebel Gateway, Siebel application and Siebel database servers and report server in UNIX & Windows platforms.

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5. Infrastructure

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high Demand
Here's how Infrastructure is used in Senior Systems Support Engineer jobs:
  • Designed infrastructure monitoring tools that incorporated both in-house and third-party tools to best maintain server and software stability.
  • Coordinated troubleshooting and resolution of numerous infrastructure-related issues in Production environment with network engineers, UNIX administrators.
  • Analyzed systems for capacity planning and assisted with the enhancement of network infrastructure and distributed applications.
  • Collaborated with technical teams and vendor resources to design innovative infrastructure service and solution strategies.
  • Created IT environment easily integrated with any platform, infrastructure, or application services provider.
  • Conducted extensive storage assessments of existing client infrastructure, prepared and presented results.
  • Adapted a strong background in network infrastructure, change management, server and network operating systems, and service desk support.
  • Design, build, upgrade, and maintenance of LAN rooms and the critical infrastructure to service them.
  • Led all aspects of server and network infrastructure support operations for global data center with 2,500+ servers.
  • Assisted with analysis, planning, design, implementation and support of the voice infrastructure.
  • Coordinate with Technical Services in support of AHFC infrastructure and applications changes and projects.
  • Created infrastructure solutions that facilitated compliance with stringent SOX and SEC audit requirements.
  • Maintained all aspects of the Coast Guard Messaging infrastructure utilizing Exchange 2000/2003.
  • Provided server configuration and implementation of the infrastructure for the IRR railroad.
  • Plan, design, and manage Group Policy infrastructure.
  • Worked closely with Project Management on large, multi-streamed and fast-paced technology infrastructure projects.
  • Assisted in the infrastructure planning/configuration upon the acquisition of Prometric from Sylvan.
  • Plan, design, and manage Active Directory Organizational Units (OUs) infrastructure.
  • Installed and managed FC and ethernet infrastructure.
  • Utilized VMWare ESX configuration to virtualize 90% of infrastructure - excluding only Exchange and SQL environment.

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5 Infrastructure Jobs

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6. Unix

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high Demand
Here's how Unix is used in Senior Systems Support Engineer jobs:
  • Designed security guidelines and policies to address audit findings, implemented security configurations in UNIX environment.
  • Produced and maintained UNIX procedural and system configuration documentation.
  • Developed Unix shell scripts for automating and monitoring background application processes and to aid in the reporting of timely important data.
  • Implemented SNMP scripts and UNIX Shell Scripts to automate deployment and recycling of application servers without system downtime.
  • Performed daily proactive maintenance on all HP (UNIX) servers owned by Wal-Mart.
  • Resolve issues escalated by the 1st and 2nd level Unix Support and other teams.
  • Diagnosed UNIX and Mac OS processing problems and applied solutions to increase company efficiency.
  • Write test scripts in Unix and Windows to re-produce defects in software products.
  • Provide Unix network admin functions on in house Unix host and network.
  • Maintain / upgrade and support Windows and UNIX server base.
  • Created and presented classes in UNIX for support staff.
  • Provided Unix System and Network Administration support.
  • Provided majordomo support on a Unix operating system for Nortel Networks' Designers to enable the collaboration of ideas.
  • supported web based, database, NDM/mainframe interactive Unix servers in OCIS Retail organization of JP Morgan Chase.
  • Directed technical professionals in the deployment and development of Microsoft Windows, Citrix, & UNIX information systems.
  • Provide phone support for Unix based network management software package (COMMAND 5000) versions 2.X.
  • Utilized C, Motif and UNIX sockets in the tools development projects.
  • Maintain UNIX system files like /etc/hosts, /etc/services, /etc/fstab, etc.

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7. Desktop

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high Demand
Here's how Desktop is used in Senior Systems Support Engineer jobs:
  • Formulated custom virtual desktop monitoring solution using customized open source scripting to avoid acquisition of high-cost VDI monitoring systems.
  • Supported application developer environments including desktops and troubleshooting their customized application.
  • Experience in windows desktop operating Systems functions and troubleshooting.
  • Created network desktop image installations consisting of baseline software installs, Adobe, Microsoft Office Suites, AVG Network Anti-virus solutions.
  • Supported Client / Server environment for 15 Servers Data / Image, 100+ desktops and laptops, heterogeneous operating system environment.
  • Provide desktop PC support, Windows Workstation, MS Exchange client support, including hardware support as needed.
  • Provide proactive and reactive support for both server and desktop related IT issues for over 70 clients.
  • Provided (NoVA) State Farm local offices technical support of Local Area Network and desktop users.
  • Provided Desktop support, rebuilding PC's, Software & Hardware applications issues ex
  • Provided Desktop Support for all users in Contact Center.
  • Provided PC/software Desktop support for Contact Center users.
  • Experience with projects involving large scale desktop deployments.
  • Support 200 CMA desktop video conference users.
  • Designed and developed user manuals for helpdesk and desktop staff for the Virtual and physical environment.
  • Investigated and troubleshot Systems problems recommended changes on desktop and Main Frame Ektachem Blood Analyzers.
  • Perform desktop and laptop analysis using Altiris.
  • Experience in windows desktop operating systems administration Experience in Active directory/Server setup, desktop OS build and computer network troubleshooting.
  • Implemented new Desktop/Server Imaging software called Acronis to replace Ghost ver.

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8. SQL

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high Demand
Here's how SQL is used in Senior Systems Support Engineer jobs:
  • Perform Microsoft SQL Server administration.
  • Developed PL/SQL programs for special data operations (updates, inserts and deletes) with volumes of 100+ million records.
  • Worked on multiple ININ servers, SQL server databases and generated reports, data analysis as per business requests.
  • Automated over 100 tasks, using SQL, Unix shell and Perl scripting to enhance operational functionality.
  • Developed Oracle PL/SQL procedures and triggers using dynamic SQL methodology as per business requirement from trading team.
  • Analyzed and extracted ININ call recording data using complex SQL queries from multiple SQL server databases.
  • Provided end-to-end technology solution using SQL scripts, trace analysis, and complex IT functions.
  • Developed PL/SQL programs for special data operations (updates, inserts and deletes).
  • Used SQL to create and extract production data for QA and testing purposes.
  • Implemented data loading scripts using SQL Loader that are invoked through Java program.
  • Developed SQL reports as per daily business need.
  • Generate SQL reports as needed by management.
  • Developed UNIX shell scripts, SQL*Loader scripts and PL/SQL programs for batch processing of flat files through Siebel EIM.
  • Support of workforce optimization product.Java Based Products accessing SYBASE, ORACLE, IBM DB2 and MICROSOFT SQL databases.
  • Developed PL/SQL packages and shell scripts for customizations to Oracle Receivables module based on system design specifications.
  • Designed,Troubleshoot of control hardware and software for maintenance routines of SQL jobs and servers.Maintained maintenance plans for sites nationwide.
  • Monitored application on 24/7 basis for application and data transfer/loading using script, pl/sql.
  • Created tools for the Sequent Support Center using Perl, ksh, Oracle SQL, HTML and CGI languages.

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9. Active Directory

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high Demand
Here's how Active Directory is used in Senior Systems Support Engineer jobs:
  • Perform Active Directory migration, administration.
  • Created PC images and updates, using Norton Ghost/Ghost servers and Active Directory to build new computers for new employees.
  • Create and manage user and group accounts and email utilizing Active Directory/Exchange Management Console.
  • Consulted with customer's IT departments to set firewall rules and Active Directory configurations.
  • Create site domain and administer Active Directory.

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10. Backup

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high Demand
Here's how Backup is used in Senior Systems Support Engineer jobs:
  • Established secure and comprehensive Backup solutions and restore procedures encompassing over 15TB of image data.
  • Developed solutions to provide regular daily and weekly backups.
  • Provided system backup and disaster recovery on PC/Mac environment.
  • Provide backup support for Wireless Amber alert system running on Sun ONE Java application servers, and NetNumber TITAM ENUM servers.
  • Established file audit trail for validating backup processes, created scripts for printers and verifying software installs.
  • Provide backup support through innovative software and hardware solutions to the internal business groups.
  • Acted as the Backup Engineer for the Web Hosting environments running B2B Web Methods.
  • Implemented a new Dell Tape Jukebox to improve our Windows server backups.
  • Define, document, and monitor the system backup and restore process.
  • Improved backup systems, software release process and lead-time to connect users.
  • Point of contact for Backup related issues in client side.
  • Design and implement backup strategy.
  • Manage & maintain backup for all the 17 sites.
  • Created a batch job to backup repository from Development environment every day mid-night.
  • Support complex data/media recoverability through system backups and database archive operations.
  • Performed maintenance activities on the server such as checkpoint , validation and reclaiming storage space for expired backups.
  • Manage all system & database maintenance, data backups, mail servers & virus/spyware controls.
  • Support & maintain VERITAS storage Management and backup systems with Syncsort Software Backup Exec 4.2.
  • Upgraded Master and Media servers from Netbackup 5.1 to 6.5.
  • document scanners, printers, data backup and disaster recovery systems).

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11. Troubleshoot

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high Demand
Here's how Troubleshoot is used in Senior Systems Support Engineer jobs:
  • Coordinated troubleshooting and resolution of numerous integration-related issues in Production environment with system administrators for MQSI, HRM and AQT systems.
  • Provided troubleshooting and solutions for production impaired systems remotely.
  • Assisted network engineering staff on troubleshooting network outages.
  • Provided troubleshooting of system issues and resolutions.
  • Handled HIS-HL7 interface installation and troubleshooting.
  • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
  • Developed resource manuals and provided training to Advice Line staff to assist in troubleshooting various issues.
  • Provided third level system support, problem management and troubleshooting, data recovery, engaged vendors.
  • Set up, troubleshoot, managed and administered voice over IP phone system.
  • Develop monitoring tools using SQL and UNIX scripts for maintenance/troubleshooting of existing products.
  • Provide 24x7 technical support with the ability to troubleshoot issues.
  • Train new and veteran employees on troubleshooting and applications.
  • Create and troubleshoot print queues.
  • Performed onsite installation and troubleshooting of network and networking equipment.
  • Plan, design, create, and troubleshoot Active Directory Sites, Subnets, and site links for Active Directory replication.
  • Performed hardware/software maintenance, installation and troubleshooting on 200+ systems in a HP-UX and Sun Solaris environment.
  • Market Data support included Reuters, and Bloomberg troubleshooting and installations.
  • Install, maintain and troubleshoot network printers and multifunction devices.
  • Install and troubleshoot hardware in a datacenter environment.
  • Assisted hosted customers with Citrix connection & network troubleshooting using Wireshark & PingPlotter.

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12. Vmware

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high Demand
Here's how Vmware is used in Senior Systems Support Engineer jobs:
  • Point of Concept and production) * VMWARE VDI global distribution and support/management of environment.
  • Designed and implemented VMware virtualization technology, resulting in reduction of company's carbon footprint by 25%.
  • Use VMware vCenter Converter Standalone 5.x to perform P2V and V2V migrations.
  • Plan, install, configure, and upgrade vCenter Server and VMware ESXi 4.1/5.x hosts.
  • Use VMware vCenter 5.0 to create VMs and to manage vSphere ESXi 4.1 and 5.x hosts.

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13. Linux

demand arrow
high Demand
Here's how Linux is used in Senior Systems Support Engineer jobs:
  • Provided systems administration and support to Linux servers running critical trading applications.
  • Automated systems administration tasks and systems health checks (with e-mail notifications) utilizing Perl and Linux shell scripting.
  • Performed maintenance and applied security patches to all Linux servers to keep them up to date.
  • Build, Managed and maintained Linux servers hosted in a cloud by Amazon web services.
  • Established servers for numerous trading technologies on Windows and Linux.
  • Build and maintain Linux Virtual servers.
  • Supported offshore logistics and support for newly acquired company located in India using Citrix environment accessed via windows or Linux workstations.
  • Support Linux & Solaris, Print Servers.
  • Work with CentOS and Redhat Linux systems Receive up to 30 calls a day for escalated issues.
  • Work with VMware ESXi 5.0 Exchange 2010 & 2013 Support Linux VMs for testing software and networking.

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2 Linux Jobs

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14. On-Call

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high Demand
Here's how On-Call is used in Senior Systems Support Engineer jobs:
  • Provide field software and hardware support to customers, including 24/7 on-call rotation.
  • Provide rotating on-call support to over 40 high volume customers worldwide.
  • Provide 24 x 7 on-call escalation operational support coverage.

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15. Recovery Procedures

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average Demand

16. Setup

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average Demand
Here's how Setup is used in Senior Systems Support Engineer jobs:
  • Worked with IT to assist in the setup and maintenance of new Catalyst products for testing, development and demonstration uses.
  • Test Lab setup using Puppet for testing Customers test case scenarios on VM.
  • Designed and implemented onboarding/off boarding process including user account setup, hardware/software provisioning, role-based access.
  • Modify and maintain existing NAVI Cloner application, NAVI User setup system, Call recordings and Lync call data.

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17. PCS

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average Demand
Here's how PCS is used in Senior Systems Support Engineer jobs:
  • Level 3 support, addressing and resolving issues in using PCs, network, printers, apps and remote connectivity tools.
  • Managed and supported 200+ PCs and Macs in the Saint Paul location, with an additional 600 servers and workstations remotely.

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18. Test Cases

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average Demand
Here's how Test Cases is used in Senior Systems Support Engineer jobs:
  • Assist the Engineering Team in developing test cases, performing lab validation, and testing new patches and software loads.
  • Ensured reproducible test cases are included in each escalation.
  • Developed test cases and user specific scenarios to test system and ensure real world operability.

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19. Solaris

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average Demand
Here's how Solaris is used in Senior Systems Support Engineer jobs:
  • Provide phone support for HP-UX 8.x -9.x and Solaris.
  • Evaluated the Shared techonology solution to ensure operational effectiveness using Sun Solaris tools.
  • Installed Solaris patches on sparc and x86 servers.
  • Performed virtualization tasks with Vmware, ldoms, Solaris zones, Sparc hard domains, Solaris containers.

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20. Citrix

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average Demand
Here's how Citrix is used in Senior Systems Support Engineer jobs:
  • Administered and monitored the Citrix Management Console on Presentation Server 4.0.
  • Established new Citrix Farms, Rebuilt and upgraded existing farms to Xenapp5 and migration to 2008 Xenapp65.
  • Performed system administration for Citrix XenApp 4/5.x farms which hosted the SaaS product offering.
  • Accepted role as Citrix administrator for a new corporate location.
  • Managed releases of all front-end applications to Citrix farm.
  • Install Citrix clients and train customers on its uses.
  • Established 1st Citrix Environment for Landmark Seismic Applications.
  • Monitor citrix and web interface servers for issues.
  • Publish Applications on the Citrix farm.
  • Maintain all facets of multiple Citrix Farms, versions 4.0, 4.5 and XenApp 6.5.
  • Maintain multiple Citrix Farms, version XP, 4.0 and 4.5.
  • Played a major role in redesigning Citrix architectures for improved performance as well as designing new farms for better application virtualization.
  • Administered a 50-node Citrix Metaframe 3.0 farm with more than 80 applications, 200 printers and 700 concurrent users.
  • Administered co-location of Citrix farm and AD domain with backend servers.
  • Monitor Citrix and Web Iinterface servers for issues utilizing EdgeSight.

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21. SAN

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average Demand
Here's how SAN is used in Senior Systems Support Engineer jobs:
  • Formed and trained a Sanity Group to address design issues in the early stages of software loading to reduce project costs.
  • Configured McData, Brocade, and Cisco switches and attached the servers and storage arrays to the SAN.
  • Coordinated reconnaissance activities with allied countries and compiled schedules for submission to the Joint Chiefs of Staff.
  • Customized JCL and control cards for several thousand batch jobs for the Service Order application.
  • Assisted customers in allocation of storage for NAS and SAN as needed.
  • Managed SAN zoning on Brocade switch.

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22. Customer Service

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average Demand
Here's how Customer Service is used in Senior Systems Support Engineer jobs:
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
  • Researched and defined all technical support and customer service offerings.
  • Develop highly successful support structure of engineering, sales, and local field service teams, creating seamless customer service efforts.
  • Received multiple awards for exemplary customer service and for exemplary team work.
  • Provide 1st level and 2nd level support for all customer service calls.
  • Provided customer service support as needed.
  • Achieved highest technical level in Customer Services after successful presentations before three Engineering Review Boards.

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23. Internet

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average Demand
Here's how Internet is used in Senior Systems Support Engineer jobs:
  • Work closely with Internet Security Officer to develop security plans for application.
  • Unified Communications/PBX manufacturer, PBX, Email, Hub, Router, VoIP Gateway, Firewall, Internet Access
  • Served as my team's technical representative on USAID's Trusted Internet Connection (TIC) migration.
  • Support of world wide customer base and troubleshooting access to product via Client and Web via Internet.

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24. DNS

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average Demand

25. IIS

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average Demand
Here's how IIS is used in Senior Systems Support Engineer jobs:
  • Provided critical analysis via IIS web application debugging, server performance monitoring, and optimization.
  • Maintained and troubleshot websites on the intranet using IIS 6 on Windows 2003 Web Servers.
  • Possess in depth knowledge of Terminal Services, GPOs, IIS, DHCP, DNS.
  • Used Citrix XenCenter , AD, IIS, & Oracle Enterprise Manager for system & user administration.

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26. Tcp/Ip

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average Demand
Here's how Tcp/Ip is used in Senior Systems Support Engineer jobs:
  • Provided support for small and medium sized companies in multiple protocols TCP/IP, IPX/SPX, PPPOE.
  • Supported BSD 4.3 compatible TCP/IP on the non-stop kernel systems.

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27. Group Policies

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average Demand
Here's how Group Policies is used in Senior Systems Support Engineer jobs:
  • Managed / maintained Group Policies for 2 main sites utilizing internal and external Microsoft and BIND DNS servers.
  • Review account membership and security group policies, to ensure customers can access authorized folder/file resources.
  • Supported and maintained domain groups and Active Directory Group Policies on Windows Server platforms.

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28. Voip

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average Demand
Here's how Voip is used in Senior Systems Support Engineer jobs:
  • Configured the global Cisco VOIP phone/server including IP, SIP base phones and AV systems.
  • Installed and supported Avaya VOIP and home networking solutions for both LAN and remote users.
  • Assisted with troubleshooting Cisco VOIP network issues thru CUCM.
  • Supported Nortel and VoIP between user and provider.

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29. Level Support

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average Demand
Here's how Level Support is used in Senior Systems Support Engineer jobs:
  • Provide 2nd and 3rd level support for entire Xerox Wide Format product line, including all hardware and software.
  • Provided third level support to the customer support teams as well as to manufacturing and field service engineers.
  • Provide 2nd and 3rd level support for over 600 remote locations.
  • Create and maintain 2nd level support documentation.
  • Provided third level support for a custom luggage tag barcode scanning application called SafeTrac developed by Northwest Airlines.
  • Provide operating system, hardware, and application level support for SPARC Solaris and x86 platforms.
  • Acted as first level support, remote support using Teamviewer, Bomgar, and field support as necessary.

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2 Level Support Jobs

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30. Symantec

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low Demand
Here's how Symantec is used in Senior Systems Support Engineer jobs:
  • Implemented workstation image standardization utilizing multiple, synchronized Symantec Ghost Cast Servers.
  • Created PC and Laptop images for our hardware and deployed the images using Symantec Ghost.
  • Maintained a virus free environment using Symantec Mail Security for Exchange, Symantec System Center and Symantec Anti-virus client.

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31. VPN

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low Demand
Here's how VPN is used in Senior Systems Support Engineer jobs:
  • Supported remote location using VPN and telnet to access the remote databases.
  • Support Apple IPhone, I pads on VPN Mobility Applications.

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32. System Administration

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low Demand
Here's how System Administration is used in Senior Systems Support Engineer jobs:
  • Conducted system administration for mission critical development systems.
  • Provided 24x7 production support and system administration for Siebel Financial Services/Sales 7.7.2.6.
  • Provided 24x7 production support and system administration for Siebel Financial Services 6.3 and 7.5.3.
  • Provided 24x7 production support and system administration for Siebel Call Center.

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33. EMC

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low Demand
Here's how EMC is used in Senior Systems Support Engineer jobs:
  • Performed host based storage migrations from HP XP Array to EMC VMAX Array which includes complex Geo clusters.
  • Implemented several storage solutions using EMC, Hitachi and IBM Shark technologies Performed performance analysis and tuning.
  • Provided complete turn-key server/network/storage configuration and implementation for the CN railroad utilizing over 20 Dell servers and EMC SANs.
  • Opened Escalation calls with EMC and Symantec Support.
  • Implemented Hanscom AFB's first EMC Clarion FC4700 SAN housing MS Exchange.

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34. Red Hat

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low Demand
Here's how Red Hat is used in Senior Systems Support Engineer jobs:
  • Provided systems administration for over 30 Linux servers running Red Hat enterprise and various other Linux versions.
  • Load Windows 2000 / 2003 Server and Red Hat Enterprise Linux OS software.
  • Provided Red Hat Linux and SuSE Linux support.

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35. SMS

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low Demand
Here's how SMS is used in Senior Systems Support Engineer jobs:
  • Create, modify, and support production PERL scripts for number portability, and IP based SMS messaging.
  • Provide Sun back-line support for CSI and SMS field technicians.

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36. Support Engineer

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low Demand
Here's how Support Engineer is used in Senior Systems Support Engineer jobs:
  • Mentor and train on-site Sun Support Engineers to enhance their professional development and to provide a higher level of customer service.
  • Engineer, Systems Architect, Systems Admin, Sr. Support Engineer, Team Lead, and New Business Due Diligence SME.
  • Reviewed all corrective actions initiated by 2nd & 3rd Level Support Engineers.
  • Lead Support Engineer, providing remote and on-site Customer maintenance and upgrades.
  • Maintained the Distance support engineering and Systems Architecture's Integrated Master Schedule.
  • Manage a team of fifteen Support Engineers and Technicians.
  • Promoted to Sr. Technical Support Engineer in 1998.
  • Provide leadership and mentoring to other support engineers.
  • Assist all other technicians and Support Engineers with RF issues and Transcore RF reader set up and repairs.
  • Support and mentor field engineers and system support engineers troubleshooting Fibre channel storage and SAN related issues.
  • Created a support web site for SafeTrac support engineers.
  • Develop curriculum and conduct advanced training for fibre channel and SAN technology for level 3 and level 4 backline support engineers.
  • Lead support engineer for the Centergy Virtual Contact Center and Aastra Intecom's Hosted Contact Center.

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5 Support Engineer Jobs

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37. Lotus Notes

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low Demand
Here's how Lotus Notes is used in Senior Systems Support Engineer jobs:
  • Worked within a Lotus Notes-based development process, and maintained the databases for same.
  • Provide client side support and user account management for Lotus Notes r8.5.2.
  • Configured Lotus Notes and MS Outlook mail clients on workstations.
  • Assumed position of Lead Lotus Notes Administrator for the corporation.

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38. QA

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low Demand
Here's how QA is used in Senior Systems Support Engineer jobs:
  • Developed primary tests and production processes, reducing QA UMC.
  • Provided Siebel environment support to Software Quality Assurance (SQA) team throughout DIT, SIT, SAT, performance testing.
  • Assisted engineers and QA team during pre-beta launch of RMDS Direct Feed.

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39. Software Applications

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low Demand
Here's how Software Applications is used in Senior Systems Support Engineer jobs:
  • Managed client expectations, as pertaining to the functionality of the software applications and hardware that was utilized.
  • Install various software applications across multiple farms.

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40. SLA

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low Demand
Here's how SLA is used in Senior Systems Support Engineer jobs:
  • Participated in dial plan design and implementation including digit translation and call routing restrictions.
  • Participated in the Design and Implementation of a New Data Center for the company when we relocated to Long Island.
  • Slashed hardware acquisition, maintenance, and operating costs up to 35% while reducing energy costs 70%.
  • Provided project estimates, Translated requirements, analysis into a systems design for a medium-to-large scale projects.
  • Increased SLM (Service Level Management of SLA) by 60% over 6 months.
  • Defined/Managed key metrics (SLA's, KPIs) and reporting requirements, liaise with the cross-functional groups.
  • Mentored and trained Application Support Analysts on diverse aspects of Service Desk operations and SLAs.

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41. LAN

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low Demand
Here's how LAN is used in Senior Systems Support Engineer jobs:
  • Exercise disaster recovery and Business Continuity Plan for business partners.
  • Prepared project plans for software releases, assisted manager with departmental budgeting, and served as change coordinator for the department.
  • Team with Sales by keeping them informed of account activity, assisting in system proposals, configurations and account planning sessions.
  • Served as 2nd and 3rd level technical lead for hardware, software and LAN escalations from Support Center.
  • Guaranteed accurate and timely completion of project plans; conducted project performance and took corrective action as required.
  • Worked on developing new product implementation plans to insure a smooth transition when new products were introduced.
  • Documented the requirements to validate the balancing processes for the conversion files to the GEAC Reports.
  • Documented and published the support plan to be reused for future New York Special Events.
  • Created and managed the support plan for the New York Special Event at Rockefeller Center.
  • Draft customer test plans and testing issues in the TCS lab before installing software patches/features.
  • Account Representative responsible for overseeing major accounts throughout Southern New England.
  • Reviewed and approved training plans, schedules and strategies.
  • Authored Verification and Test plan.
  • Performed installation and configuration of Resonate for Siebel Server load balancing.
  • Collaborated with network engineers to configure Cisco Content Switch for Siebel Web Server (Apache) high-availability and load balancing.
  • Performed site survey for our public cloud (Savvis) where the surveillance application is hosted (Star Compliance).
  • Planned and Implemented migration off UNIX Platform onto an Intel Based Platform with no down time.
  • Plan and execute internal webcast via the internal network.
  • Supported load balanced Nfuse servers with RSA integration.
  • Managed the support plan for the New York Special Event, "Bullseye Inn in the Hamptons."

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42. Wsus

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low Demand
Here's how Wsus is used in Senior Systems Support Engineer jobs:
  • Configure, monitor, troubleshoot, and resolve software updates issues in WSUS and SCCM 2007 R3 environment.
  • Deployed server and workstation service pack and hot fix updates / patches using Microsoft WSUS.
  • Tested and released Microsoft updates and patches via SUS and WSUS.
  • Installed and configured patch management processes using WSUS.
  • Installed MS WSUS in Hanscom (DMZ), Install and configured Diskeeper Enterprise at Hanscom's NIPRNET and DMZ.

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43. Novell

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low Demand
Here's how Novell is used in Senior Systems Support Engineer jobs:
  • Developed Network connectivity solutions for various Raster Image Processors in Windows NT, Novell, Unix, and Macintosh environments.
  • Assisted in migrating from Novell to Microsoft Network environment.

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44. User Accounts

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low Demand
Here's how User Accounts is used in Senior Systems Support Engineer jobs:
  • Managed all technical support provided to end-user accounts.
  • Create and maintain user accounts / groups using Active Directory in a large-scale environment.
  • Configure, Setup, Delete, Moving of associates user accounts and hardware.
  • Develop reference documentation for customers Set up user accounts and permissions with Active Directory.

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45. R2

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low Demand
Here's how R2 is used in Senior Systems Support Engineer jobs:
  • Performed performance testing for the Oracle 10gR2 Upgrade.
  • Coordinated with DBA for the Oracle 10gR2 Upgrade (Updating the ODBC Drivers to support Oracle 10g).
  • Perform final QA for new server (ESX4.x, W2K8 /R2) and into production process.

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46. Sccm

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low Demand

47. Perl

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low Demand
Here's how Perl is used in Senior Systems Support Engineer jobs:
  • Performed an administrative review of the Defense Acquisition Guidebook (DAG) to verify content and hyperlink accuracy.
  • Create and modify monitoring, trouble shooting, and test scripts in KSH and PERL.
  • Develop Perl and shell scripts for troubleshooting, managing, and installing storage configurations.
  • Ensured the storage system was properly connected to AD.
  • Assured data was properly backed up.
  • Developed 5 collection scripts (Perl, ksh shell) for monthly Certificate Authority and LDAP directory analysis.

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48. Itil

demand arrow
low Demand
Here's how Itil is used in Senior Systems Support Engineer jobs:
  • Manage enterprise level projects as a project manager using ITIL project management methodology.
  • Updated Enterprise Service Desk ticketing system with ITIL process updates to ensure seamless transition through different organizations.
  • Supported ITIL readiness and Sarbanes-Oxley Compliance efforts.

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49. AIX

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low Demand
Here's how AIX is used in Senior Systems Support Engineer jobs:
  • Installed and administrate AIX 5.1 and 5.2 on all the RISC boxes.

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50. R

demand arrow
low Demand
Here's how R is used in Senior Systems Support Engineer jobs:
  • Provided technical support to Federal government agencies (200+ worldwide), developing operational solutions and opportunities for future product investments.
  • Reconfigured internal DHCP management from routed network to utilization of DHCP Windows server management system.
  • Developed monitoring scripts with Shell to automatize some daily system administration tasks.
  • Collaborated with WSM development team, providing product evaluation and customer feedback.
  • Provided core server operations / maintenance ensuring minimum 99% availability.
  • Completed numerous Approved Service Interruptions to provide required updates.
  • Support Medical Records department with computer systems.
  • Support executives with computer systems.
  • Supported U.S. sales team meetings with sales engineer expertise, educating potential customers with technical product knowledge.
  • Designed, developed, and/or delivered (domestic and international) training courses.
  • Managed, secured and maintained two remote sites and 10 remote warehouses.
  • Support Billing, Pharmacy, and others department in the hospital
  • Implemented product installations and gave post-sales service and support.
  • Support doctor offices with computer systems.
  • Migrated 300+ mailboxes to new environment.
  • Support Nurses station with computer systems.
  • Provide z/OS Production/Development support and deployment on multiple large sysplexed systems.
  • Developed WSM training manual content (including Visio diagrams) for staff and customers.
  • Support in the delivery of Pega report functions for mortgage consultants across Australia.
  • Manage the daily support function for auto decisioning mortgage applications.

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Senior Systems Support Engineer Jobs

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20 Most Common Skills For A Senior Systems Support Engineer

Windows XP

14.5%

Hardware Issues

14.3%

Technical Support

9.0%

Database

6.2%

Infrastructure

5.5%

Unix

5.3%

Desktop

4.8%

SQL

4.8%

Active Directory

4.7%

Backup

4.4%

Troubleshoot

3.2%

Vmware

3.2%

Linux

3.0%

On-Call

3.0%

Recovery Procedures

3.0%

Setup

2.4%

PCS

2.3%

Test Cases

2.2%

Solaris

2.1%

Citrix

2.0%
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Typical Skill-Sets Required For A Senior Systems Support Engineer

Rank Skill
1 Windows XP 10.7%
2 Hardware Issues 10.5%
3 Technical Support 6.7%
4 Database 4.6%
5 Infrastructure 4.0%
6 Unix 3.9%
7 Desktop 3.6%
8 SQL 3.5%
9 Active Directory 3.5%
10 Backup 3.3%
11 Troubleshoot 2.4%
12 Vmware 2.4%
13 Linux 2.2%
14 On-Call 2.2%
15 Recovery Procedures 2.2%
16 Setup 1.8%
17 PCS 1.7%
18 Test Cases 1.6%
19 Solaris 1.5%
20 Citrix 1.5%
21 SAN 1.4%
22 Customer Service 1.3%
23 Internet 1.2%
24 DNS 1.2%
25 IIS 1.2%
26 Tcp/Ip 1.2%
27 Group Policies 1.2%
28 Voip 1.1%
29 Level Support 1.1%
30 Symantec 1.0%
31 VPN 1.0%
32 System Administration 0.9%
33 EMC 0.8%
34 Red Hat 0.8%
35 SMS 0.8%
36 Support Engineer 0.8%
37 Lotus Notes 0.8%
38 QA 0.7%
39 Software Applications 0.7%
40 SLA 0.7%
41 LAN 0.7%
42 Wsus 0.7%
43 Novell 0.7%
44 User Accounts 0.7%
45 R2 0.7%
46 Sccm 0.6%
47 Perl 0.6%
48 Itil 0.6%
49 AIX 0.6%
50 R 0.6%
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