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Top 50 Senior Systems Support Technician Skills

Below we've compiled a list of the most important skills for a Senior Systems Support Technician. We ranked the top skills based on the percentage of Senior Systems Support Technician resumes they appeared on. For example, 10.3% of Senior Systems Support Technician resumes contained Hardware Issues as a skill. Let's find out what skills a Senior Systems Support Technician actually needs in order to be successful in the workplace.

These are the most important skills for a Senior Systems Support Technician:

1. Hardware Issues

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high Demand
Here's how Hardware Issues is used in Senior Systems Support Technician jobs:
  • Identify, research, and resolve software and hardware issues.

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2. Windows XP

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high Demand

3. Desktop

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high Demand
Here's how Desktop is used in Senior Systems Support Technician jobs:
  • Provided senior level desktop and network support for the Research and Engineering Department using remedy-ticketing system.
  • Imaged new laptops and desktops with company standard O/S, applications, disaster recovery, and new emerging technologies.
  • Provide IT Desktop Services Group leadership and technical support at PSEG, a client with over 10000 system users.
  • Implemented Blade PC project to replace desktops with remote desktop using HP technologies.
  • Performed basic Administrative tasks such as building user desktops and rebuilding user accounts.
  • Developed standards for imaging across the board for laptops and desktops.
  • Image and deploy desktop, laptop, mobile and server systems.
  • Certified to work on IBM desktops, Laptops and Printers.
  • Break and fix of all printers, desktops and laptops.
  • Created corporate desktop image using Ghost.
  • Managed team of 30 desktop technicians.
  • Imaged, installed and configured laptops, desktops and printers (HP, Dell, IBM, Lexmark).
  • Performed Blackberry installation, activations, and support, on-site desktop systems support for DOD OIG users.
  • Supported engineering lab Wintel servers, Dell laptops and desktops, in an NT4.0/XP Professional environment.
  • Lead on desktop rollout to over 5000 users.
  • Configure all desktops and laptops using imaging systems of Acronis and Symantec's Ghost Imaging.

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1 Desktop Jobs

No jobs at selected location

4. Database

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high Demand
Here's how Database is used in Senior Systems Support Technician jobs:
  • Developed ICD9 medical definition relational export database.
  • Performed and maintained physical inventory and databases
  • Administered Active Directory and network address databases for over 10,000 network devices and 2000 users for IBM Labs, Tucson.
  • Utilized the Patriot Tools Database Management to schedule and process the PSTF Scheduling for the Patriot Validation Group.
  • Managed and maintain Test Case Software Reports and Report Log Databases for Management.
  • Assisted Clients with Database Recovery and Restoration issues.

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1 Database Jobs

No jobs at selected location

5. Active Directory

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high Demand
Here's how Active Directory is used in Senior Systems Support Technician jobs:
  • Use Active Directory to administer systems by adding, deleting and resetting network, and e-mail accounts.
  • Leverage Active Directory, SMS and Visual Basic scripts to remotely install approved applications.
  • Account management for over 500 users and computers through Active Directory.
  • Supported Active Directory from creating and managing users, computer accounts, printers, and etc.

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6. Setup

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high Demand
Here's how Setup is used in Senior Systems Support Technician jobs:
  • Orchestrated the setup of dual networks to support two remote locations for a major training exercise.
  • Handled installation, configuration, maintenance, and setup for 300+ internal and remote workstations.
  • Canceled print queues and setup printers.

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7. Technical Support

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high Demand
Here's how Technical Support is used in Senior Systems Support Technician jobs:
  • Provide technical support for a commercial brokerage company.
  • Interact with Compaq employees & customers to solve daily technical, logistics and operational problems, providing technical support.
  • Performed all senior-level technical support to the eBusiness Development and Project Benchmarking teams of the Advanced Technical Services group.

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1 Technical Support Jobs

No jobs at selected location

8. Laser Printers

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high Demand

9. Computer Hardware

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high Demand

10. Laptops

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high Demand
Here's how Laptops is used in Senior Systems Support Technician jobs:
  • Upgraded Servers, workstation or laptops with memory chips, video cards and sound cards when requested.
  • Led project to install and configure Verizon and Sprint air cards in 150 Laptops.
  • Installed and maintained CheckPoint thick and thin clients on remote users' laptops.
  • Managed project to load Safeboot on over 500 laptops in a 2-month period including ongoing maintenance.

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11. Trouble Tickets

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high Demand
Here's how Trouble Tickets is used in Senior Systems Support Technician jobs:
  • Generated trouble tickets using case tracking Remedy software Resolved issues dealing with the network connectivity/performance.

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12. VPN

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high Demand
Here's how VPN is used in Senior Systems Support Technician jobs:
  • Provided secure VPN solutions utilizing public and private key authentication.

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13. SQL

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high Demand
Here's how SQL is used in Senior Systems Support Technician jobs:
  • Assist with the configuration of load balancers, DNS servers, DHCP servers, Exchange servers, and SQL servers.
  • Managed an array of virtual servers to include Exchange, MOSS, SQL, DFS, TACACS+ and CME.
  • Managed a small team to redesigned existing windows based application to php/js/mysql driven web application.

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1 SQL Jobs

No jobs at selected location

14. Unix

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high Demand
Here's how Unix is used in Senior Systems Support Technician jobs:
  • Prepared and tracked Software Problem Reports in UNIX for Engineers.
  • Experience: Operations Analyst III Duties: I monitored the Tandem, Dec/Alpha and UNIX systems.

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15. Computer System

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average Demand
Here's how Computer System is used in Senior Systems Support Technician jobs:
  • Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
  • Experienced with using Microsoft MDT for computer system builds.

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16. Signal Support Systems

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average Demand

17. User Accounts

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average Demand
Here's how User Accounts is used in Senior Systems Support Technician jobs:
  • Utilized my Active Directory skills on Windows 2003 servers to create, modify, and otherwise administer user accounts.
  • Used Active Directory on Wintel-based servers running Windows 2003 to create, modify, and otherwise administer user accounts.

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18. PCS

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average Demand
Here's how PCS is used in Senior Systems Support Technician jobs:
  • Manage and maintain PCs and networks for over 15 small to medium sized business clients.

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19. Local Area Network

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average Demand
Here's how Local Area Network is used in Senior Systems Support Technician jobs:
  • Planned and supervised training and support for the Agencies local area networks which service over 10,000 users.

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20. Assurance

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average Demand
Here's how Assurance is used in Senior Systems Support Technician jobs:
  • Assisted in staff supervision of Information Network Security and Army Information Assurance policies.
  • Executed daily operations of Information Assurance Technical level 1 functions as the unit Information Assurance Security Officer.

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21. Lotus Notes

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average Demand
Here's how Lotus Notes is used in Senior Systems Support Technician jobs:
  • Configured and supported Lotus Notes, MS Office, and various other software.
  • Administered Cc:Mail, instrumental in migration to Lotus Notes R4.
  • Install, configure, maintain and support Lotus Notes, JD Edwards, SalesLogix, and all Microsoft and Adobe/Macromedia products.

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22. End User

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average Demand
Here's how End User is used in Senior Systems Support Technician jobs:
  • Blackberry Support - Providing installation, activation, troubleshooting and training for end users.
  • Configured all hardware and software to the end users needs.
  • Provided end user PC and application support.
  • Supported Citrix Access Gateway for end user VPN access.
  • Educated end users on Office 2003, Office 2007, Corporate Security Policies, and Sarbanes/Oxley compliance.

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1 End User Jobs

No jobs at selected location

23. Platform

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average Demand
Here's how Platform is used in Senior Systems Support Technician jobs:
  • Implemented recommendations for improved systems functioning and computer support for Windows platform.
  • Provided on-the-job technical training for staff on both UNIX and AS/400 platforms.
  • Assisted in a huge upgrade project removing Novell to a Microsoft Windows 2000 platform.

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24. Symantec

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average Demand
Here's how Symantec is used in Senior Systems Support Technician jobs:
  • Managed Symantec BackupExec for enterprise server backups and restores.
  • Created standard PC deployment images using Symantec Ghost for all of our Dell and HP system models.
  • Managed Symantec Enterprise Protection server for head office.
  • Administered backup/recovery utilizing Syncsort Backup Express and Symantec Backup Exec software solutions.

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25. Onsite

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average Demand
Here's how Onsite is used in Senior Systems Support Technician jobs:
  • Supported manager by conducting initial interviews and providing onsite training and supervision of new and existing employees.
  • Provided onsite support to London and Washington, DC.
  • Provided onsite installations of Dell servers and workstations.

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26. Software Applications

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average Demand

27. Domain

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average Demand
Here's how Domain is used in Senior Systems Support Technician jobs:
  • Level 3 Admin, System, Network, Server and Domain Admin for the Puerto Rico SBU.

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1 Domain Jobs

No jobs at selected location

28. Linux

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average Demand

29. Sharepoint

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average Demand
Here's how Sharepoint is used in Senior Systems Support Technician jobs:
  • Administer multiple databases and Microsoft Sharepoint content.

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30. Army Information

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low Demand

31. Lexmark

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low Demand

32. Level Support

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low Demand
Here's how Level Support is used in Senior Systems Support Technician jobs:
  • Provided 2nd level support to over 6000 remote employees, vendors and contractors.
  • Provide 2nd level support to team members and Help Desk.

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1 Level Support Jobs

No jobs at selected location

33. Information Network Security

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low Demand

34. Remote Access

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low Demand

35. Technical Problems

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low Demand
Here's how Technical Problems is used in Senior Systems Support Technician jobs:
  • Reported technical problems, system performance and problem resolutions to management and or appropriate support personnel.

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1 Technical Problems Jobs

No jobs at selected location

36. Staff Supervision

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low Demand

37. POS

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low Demand
Here's how POS is used in Senior Systems Support Technician jobs:
  • Worked as the primary contact for all IT-related issues and point-of-sale (POS) initiatives.
  • Maintained composure and patience in face of difficult customer situations.

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38. Technical Assistance

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low Demand
Here's how Technical Assistance is used in Senior Systems Support Technician jobs:
  • Performed Signal support functions, to include providing technical assistance and training for user owned and operated automation and communications equipment.

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39. PBX

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low Demand

40. SME

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low Demand
Here's how SME is used in Senior Systems Support Technician jobs:
  • Replaced Power Supply units that have gone bad and could smell that the unit has burnt out.

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41. SLA

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low Demand

42. IP

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low Demand
Here's how IP is used in Senior Systems Support Technician jobs:
  • Provide VoIP programming and administration for approximately 250 phones.
  • Manage relationships with software/hardware vendors.
  • Install, setup, analyze, diagnose, test, and demonstrate Compaq equipment at events and shows.
  • Participated in UAT testing to alleviate any problems prior to being released to the user community.
  • Work with management and engineering staff to anticipate system failure and plan stock support items.
  • Coordinated returned equipment of over 3000 employees due to the consumer lending closing.
  • Lead multiple simultaneous projects for the software and hardware asset management teams.
  • Plan and conduct tactical movements and transport of sensitive personnel and equipment.
  • Created servers in Azure and enabled subscriptions for users.
  • Supported multiple fire districts networks, computers and servers.
  • Participated in OS/400 conversion from V3R1M0 to V3R2M0.
  • Assisted with Corporate office wide IPT implementation.
  • Participated as 1 of 3 senior technicians.
  • Implemented software within multiple fire districts.
  • Train technicians in equipment service.
  • Developed and implemented connections to Zoll EKG Monitoring Equipment.
  • Acknowledged for creating fully functional systems integration lab in just 14 months, populated with Government Furnished Equipment (GFE).
  • Copied, tracked, and shipped Secret Remote Launcher tapes to other Raytheon facilities.
  • Repaired daily dns/tcpip/proxy configurations, printer shares, and configuring software based on department needs.
  • Automated Pharmaceutical Services Whippany, New Jersey SENIOR TECHNICAL SUPPORT - APS (AUTOMATED PHARMACEUTICAL SERVICES) CARE SYSTEM and COMPUPLANNER

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43. CPP

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low Demand

44. Signal Equipment

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low Demand
Here's how Signal Equipment is used in Senior Systems Support Technician jobs:
  • Provided technical assistance and unit level training for automation, communication, and user owned and operated Signal equipment.

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45. Curriculum Development

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low Demand

46. Data Analysis

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low Demand

47. Project Management

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low Demand
Here's how Project Management is used in Senior Systems Support Technician jobs:
  • Provide project management leadership for lab software procurement, glass stage micrometer certification project and precision stage linear regression automation project.
  • Project management proficiency includes analysis, development, implementation, and documentation.

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48. Terminal Devices

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low Demand

49. Novell

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low Demand

50. As/400

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low Demand

Senior Systems Support Technician Jobs

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20 Most Common Skills For A Senior Systems Support Technician

Hardware Issues

14.0%

Windows XP

13.3%

Desktop

8.1%

Database

7.6%

Active Directory

5.9%

Setup

5.7%

Technical Support

5.5%

Laser Printers

5.2%

Computer Hardware

5.0%

Laptops

4.8%

Trouble Tickets

4.4%

VPN

3.1%

SQL

2.6%

Unix

2.4%

Computer System

2.2%

Signal Support Systems

2.2%

User Accounts

2.2%

PCS

2.0%

Local Area Network

2.0%

Assurance

2.0%
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Typical Skill-Sets Required For A Senior Systems Support Technician

Rank Skill
1 Hardware Issues 10.3%
2 Windows XP 9.8%
3 Desktop 5.9%
4 Database 5.6%
5 Active Directory 4.3%
6 Setup 4.2%
7 Technical Support 4.0%
8 Laser Printers 3.9%
9 Computer Hardware 3.7%
10 Laptops 3.5%
11 Trouble Tickets 3.2%
12 VPN 2.3%
13 SQL 1.9%
14 Unix 1.8%
15 Computer System 1.6%
16 Signal Support Systems 1.6%
17 User Accounts 1.6%
18 PCS 1.4%
19 Local Area Network 1.4%
20 Assurance 1.4%
21 Lotus Notes 1.4%
22 End User 1.4%
23 Platform 1.3%
24 Symantec 1.3%
25 Onsite 1.3%
26 Software Applications 1.3%
27 Domain 1.1%
28 Linux 1.1%
29 Sharepoint 1.0%
30 Army Information 1.0%
31 Lexmark 0.8%
32 Level Support 0.8%
33 Information Network Security 0.8%
34 Remote Access 0.8%
35 Technical Problems 0.8%
36 Staff Supervision 0.8%
37 POS 0.8%
38 Technical Assistance 0.8%
39 PBX 0.6%
40 SME 0.6%
41 SLA 0.6%
42 IP 0.6%
43 CPP 0.6%
44 Signal Equipment 0.6%
45 Curriculum Development 0.6%
46 Data Analysis 0.6%
47 Project Management 0.6%
48 Terminal Devices 0.6%
49 Novell 0.6%
50 As/400 0.6%
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