Senior team lead job description

• Supports management in handling escalated calls, agents' phone teamwork, call flows, and ongoing training opportunities.
• Provides feedback, coaching, and 1:1 discussion to develop agents' skills and effectiveness.
• Identifies opportunities for process and procedural improvement and makes recommendations to management.
• Acts as a subject matter expert in all aspects of the Member Services or Practice Support teams.
• Performs as Manager on Duty (MOD), specifically for the Member Services Team.
• May serve as timeclock supervisor to monitor attendance of staff according to company and departmental policies. May also assist in the selection process for new hires.

Training Support:

• Facilitates training for new hires and existing employees as assigned by management.
• Supports management to implement policies, procedures, programs including training, goal setting, standards, and benchmarks to evaluate performance and continuously improve processes/procedures.

This job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Qualifications:

Education / Experience / Knowledge:

High school diploma or general education degree (GED); An Associate degree is desirable, but not required. Minimum of two years related supervisory or lead experience in a customer service or call center environment.

• Prior experience supporting training and interviewing required.
• Must demonstrate the capability of facilitating a training session to demonstrate knowledge, communication skills, coaching ability, creating accountability, and generating employee engagement.
• Documented consistency in work performance, including but not limited to work quality, dependability, schedule adherence.

Corporate office role:

As a corporate based role in Boca Raton, FL, employees are expected to work from the corporate office.

About Larson Design Group

Larson Design Group (LDG) is an employee-owned (ESOP), Architectural, Engineering, and Surveying Firm. Since our founding in 1986, we've been teaming with clients nationwide to provide responsive, innovative solutions by offering an extraordinary depth and breadth of capabilities and embracing sustainable business practices. For more than 30 years, these principles have guided our work and laid the foundation for a robust growth that has elevated our aspirations even higher. From organizations both local and national in scope, we're being recognized with awards and climbing the ranks of industry lists. We are expanding our footprint across the nation and looking to add more top talent to our team. We have fourteen office locations across Pennsylvania, New York, Ohio, Arizona, Oklahoma and Florida. We offer a flexible work environment, competitive benefits package, and continued professional development. Come join the excitement at LDG!

Impact and Opportunity:

The Sr. Planner will be responsible for the overall development of master planning, programming, and conceptual design documents and graphics. This position may require domestic and international travel to a variety of locations for hands-on work with clients. Examples of projects that the Senior Planner will be responsible for are: Transportation Management Plans, Multimodal Studies, Area Development Plans, Strategic Execution Plans, Building and Site Conceptual Designs, and facility condition assessments.

Key Responsibilities:

* Serves as a facilitator during workshop
* Performs a variety of tasks related to the collection, analysis, and interpretation of a variety of quantitative and qualitative data to prepare reports and maps.
* Leads field evaluations and assessments
* Leads internal and external project review meetings
* Manages and researches planning requirements and standards
* Supports the preparation of proposal and business development efforts
* Supports team leadership roles to aid project execution
* Applies a knowledge of urban and transportation planning principles, best practices, & techniques of planning
* Prepares or reviews written and graphic reports
* Directs, mentors, and guides team members and staff; provides performance evaluations and reviews as directed

Requirements:

* Education: Bachelor's or Master's Degree Urban Planning, Landscape Architecture, or related field of study.
* Experience: Five (5) to ten (10) years' job-related experience.
* Licensure/Certification: AICP or RLA (Preferred)

Preferred Qualifications:

* Familiarity with transportation, federal, or master planning projects.
* Proficiency in MS Office (Word, Excel, Access, Powerpoint), Adobe Suite, and Lumion (or other rendering software).
* Must possess strong oral & written communication skills, and have strong organizational & time management skills. Must be able to work both independently and as part of a project team.

EEO Statement

Larson Design Group, Inc. is an Affirmative Action and Equal Opportunity Employer (EEO) that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization.

We have an exciting opportunity for a dynamic and motivated Team Leader to join our team in Bloomfield, CT.

Kaman Specialty Bearings & Engineered Products, a division of Kaman Corporation, is a leader in the design and manufacture of high technology mechanical products used in aviation, marine, hydropower and other industrial applications.
Power your career with an industry leader that powers the future.

Supervises the team to ensure high level of productivity and quality. Ensures that staff works as a team. Leads by example, communicates information, and provides training on new procedures. Determines performance expectations, evaluates performance, and provides coaching and training opportunities. Handles employee issues in a timely way. Directs work of Team Leaders, as required.

Prioritizes work. Maintains appropriate staffing level. Maintains workflow and balance, tracks, and monitor's work. Ensures that productivity and quality standards and measures are met for product line. Communicates information to appropriate departments and individuals. Provides reports. Manages expenses.

Utilizes Lean manufacturing to achieve company goals in cost, product flow, throughput, productivity, quality, and delivery. Responsible for line performance, measurements, capacity planning and performance matrices.

Acts as a troubleshooter for assembly / machining process problems. Resolves problems or refers problems to appropriate individual. Works with Order Processing Team, Engineering and Sales Representatives to resolve issues.

May act as Value Stream Manager or Manufacturing Supervisor during their absence.

Maintains clean and safe work environment. Follows safety and environmental procedures and regulations. Reports safety incidents to supervisor.

Makes recommendations for improvements to work processes. Ensures that group maintains 5 S program.

Provides a high level of service to all internal and external customers. Contributes to positive teamwork environment.

Performs other duties as assigned. Participates in training/learning other positions. Accomplishes related results as needed.

Experience: 8+ years manufacturing experience. 3-4 years of demonstrated leadership as a Team Leader

#KAM

Job Posting Title: Sr. Team Leader


Name: Kaman Aerospace

Name: Shift 1

Street: 1330 Blue Hills Avenue