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Team Leader, Meat-1
Market District
Senior team lead job in Columbus, OH
Our Meat TeamLeader manages the entire Meat Team and keeps it running like a well-oiled machine. Leaders are accountable for the operating performance of the department at all times. Be a Leader by representing the organization in a professional manner. Promote and develop individuals with mutual respect, inclusion, diversity and dignity. Coach Team Members on a regular basis with timely feedback - identify opportunities for development and coach for success. "
Job Description
Experience Required: Retail work experience or Store Leader recommendation; Meat Cutting
Experience Desired: Retail leadership or supervisory experience; Successful performance as a Peer Trainer or other similar role; Successful performance as an in-store champion (e. g., safety, service, wellness) or similar role; Demonstrated product knowledge relevant to department; Satisfactory performance and discipline record
Education Desired: High school diploma or equivalent
Certification or Licensing Required: Meat Cutting, Meat Processing or Meat Science
Lifting Requirement: Up to 100 pounds
Travel Required: None
Age Requirement: At least 18 years of age
Job Responsibilities
Your principal, main, major or most important duty includes one or some combination of the following tasks:
1. interview, select and train Team Members;
2. direct the work of Team Members;
3. appraise Team Members' productivity and efficiency for the purpose of recommending promotions or other changes in status;
4. handle Team Member issues including, but not limited to complaints;
5. discipline Team Members;
6. plan the work;
7. distribute or assign the work among Team Members;
8. provide for the safety and security of Team Members or the store;
9. manage the budget for your department or location;
10. manage inventory for your department or location; or
11. monitor or implement compliance measures
Direct, oversee, and evaluate training provided to department Team Members to reduce turnover, promote efficiency and control labor costs.
Provide motivational leadership to an amazing team by focusing on respect and by setting an exemplary example.
Identify strengths and opportunities of the team and think strategically when making moves and scheduling.
Develop future leaders, identify Team Members who are poised to rise through the ranks and remember our people are our best asset!
Nurture an environment of inclusion and diversity, giving each Team Member a voice.
Maintain safety as the top priority in all aspects of our work: for Team Members, for guests and for products.
Inspire the team and our guests with a passion for food and a willingness to go the extra mile to provide the best product.
Set and reach aggressive sales and profit goals by making suggestions when appropriate, while also managing shrink.
Establish an ongoing communication plan with the team, ensuring that all Team Members are informed and prepared to put their best food forward!
Communicate with the merchandising team to ensure that promotions are properly communicated to Team Members and guests.
Make innovative plans and suggestions to improve our business.
Review and analyze both stores financial, LOB reports, and historical reports to improve performance in sales, profits, shrink, labor controls, and reduction.
Oversee period inventories for accuracy and monitor weekly fluctuations in inventory and shrink dollars.
About Us
At Giant Eagle Inc., we're more than just food. We're one giant family of diverse and talented Team Members. Our people are the heart and soul of our company. It's why we strive to create a nurturing environment that offers countless career opportunities to grow. Deep caring and solid family values are what makes us one of the top workplaces for jobs in the Greater Pittsburgh, Cleveland, Columbus and Indianapolis Areas. From our Warehouses to our grocery Stores and through our Corporate office, we are working together to put food on shoppers' tables and smiles on their faces. We're always searching for the best Team Members to welcome to our family. We invite you to join our Giant Eagle family. Come start a lasting career with us.
$44k-88k yearly est. 5d ago
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Direct Support Manager - Clark County
CRSI 3.7
Senior team lead job in Springfield, OH
CRSI is now hiring a Direct Support Manager in Clark County.
$19.00 /hour
$1000 SIGN ON BONUS!
Paid Training
Up to $1500 Referral Bonus
Medical, Dental and Vision Insurance
Retirement Plan
Paid Time Off
Life insurance
Employee Assistance Program - including counseling services for mental health, legal, and financial services as well as child and elder care resources and referrals, and so much more!
This is a full-time position, responsible for providing leadership over the home serving adults with intellectual/developmental disabilities. This role provides assistance in planning and implementation of the services/outcomes for each individual, communicates progress, establishes and maintains professional relationships with all members of the team, and ensures the welfare and safety of each consumer at all times. The person filling this role will provide support and supervision to the Direct Support Professionals (DSPs) in the home and ensures quality services are delivered to the people we serve. Responsibility includes on-call responsibilities after normal business hours, including nights and weekends.
Qualifications: Must have strong communication, writing, time management, and organizational skills. Must be able to use discretion and make independent decisions based on good judgment. Must possess good problem solving and conflict resolution skills. Must have a valid driver's license and vehicle insurance. Must possess acceptable employment and background screenings.
If you are that special person looking to make a difference in the lives of individuals with challenges, please apply today!
Compensation details: 19-19
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$19 hourly 4d ago
Project Team Lead
Brooksource 4.1
Senior team lead job in New Albany, OH
TeamLead, Repair & Maintenance Technician
Contract: 1 Month contract starting January 5th
Shift: 7:30am start time, 8 hr shift Mon-Fri
We are putting together a team of four (4) Data Center Services Technicians to support our client's data center environment across several different buildings at their New Albany Campus.
The ideal candidate is a proactive, detail-driven professional with a passion for physical infrastructure, a strong safety mindset, and the ability to adapt in a fast-paced, physically demanding environment. This role offers the opportunity to contribute to meaningful upgrades within world-class data centers-while gaining highly marketable experience in infrastructure delivery at scale.
Basic Qualifications:
Comfortable working with power tools
Ability to work independently and/or with minimal direction
High school diploma or equivalent; technical training or certifications in carpentry, mechanics, construction, HVAC, or general contracting are a plus.
Proficient in using a tape measure to take precise measurements, including down to 1/16th of an inch.
Skilled in using hand and power tools for fabrication, assembly, and installation.
Strong problem-solving abilities with a demonstrated history of creating solutions based on technical documentation.
Ability to lift 50 pounds, stand for extended periods, and work in conditions ranging from 90-120 degrees.
Background: construction, carpentry, mechanics, or other trades professions
Leadership: capable of following and creating documentation, keeping a small team organized and on schedule
Responsibilities:
Install new door hinges with nuts, bolts, and washers with ratchets and wrenches
Updating spreadsheets with team progress and tracking deliverables
Install new aluminum doorstops with drills and other power tools
Enforce safe tool usage and promote team accountability regarding quality and safety standards.
Maintain a clean, organized work environment and manage tools and equipment responsibly.
$86k-113k yearly est. 2d ago
Psychology and Sociology Curriculum Team Manager
Uworld 3.9
Remote senior team lead job
UWorld is seeking a Psychology and Sociology Team Manager to join our growing organization. In this position, the Curriculum Manager will lead a team of fellow behavioral sciences experts and contribute to our web-based MCAT Psychology/Sociology and AP Psychology Question Banks. This is a great opportunity to partner with some of the brightest minds in education.
UWorld is a highly collaborative, creative, and employee-centric environment that provides long-term career opportunities to educators who are passionate about teaching the next generation of professionals from all disciplines. Call us geeks. Call us nerds. But make no mistake, UWorld's goal is to be the company people call on to help "make the really hard things easy to understand."
Minimum education required:
Master's Degree or higher in Neuroscience, General Psychology, Clinical Psychology, or other related Behavioral Science discipline
Experience or background in a clinical setting is a plus
PhD is a plus
Minimum experience required:
5+ years of leadership experience in a related Behavioral Science discipline
5+ years of experience teaching at the undergraduate level
2+ years creating educational materials in a corporate or academic setting
Required skills:
Passion for education and learning
Effective problem-solving skills and acute attention to detail
Excellent verbal and written communication skills
Ability to think strategically and analytically and execute conceptual ideas into a finished product while meeting deadlines
Proven history of working independently while leading within a team environment
Ability to communicate in a professional, constructive, and tactful manner with both leadership and fellow team members
Proficiency in using data and technology to improve a team's operational efficiency
Ability to present our product and champion UWorld at public events (eg, conferences, high schools/universities) and web-based meetings
Job responsibilities: Reports to the Director of Pre-Health Education
Creates a supportive and collaborative team environment
Empowers team members from all backgrounds with the skills and mentorship they need to perform optimally
Identifies, communicates, and quickly reports issues or events within the team
Motivates employees to perform at their best and work towards goals as effectively as possible
Engages in conflict resolution measures with employees
Conducts regular and annual performance reviews with employees
Assesses/reviews specific content created by the writing team, pinpoints content areas that need improvement, and ensures content adheres to UWorld standards of quality and style
Works with illustration and Department Director to efficiently high-quality educational images that adhere to the UWorld standard
Generates hiring samples, assesses new applicants, provides hiring recommendations, and carries out job interviews
Trains new staff and creates and monitors individualized development/training plans
Oversees the day-to-day operations of team members and of the team (maintaining and reviewing production calendars, assessing editing/illustration delivery timelines, delegating tasks to team members)
Works with Department Director and support teams to troubleshoot and resolve any issues related to software and day to day processes
Interfaces with sales and marketing to provide necessary expertise for key projects
Benefits
Compensation and Benefits
Competitive compensation (contingent on experience)
Paid time off (based on sliding scale according to hire date and work hours), parental leave, bereavement, and 8 hours of volunteer time
A generous paid holiday schedule that includes the entire week of Christmas
Comprehensive benefits package (medical, vision, dental, life, disability and pet insurance)
401(k) plan for retirement with 5% employer matching (eligibility after 90 days of employment)
Annual professional and career development opportunities available
Relaxed work environment that offers flexibility to work remotely 1 day per week
Social Committee that offers an inclusive environment to get to know coworkers in a fun way
Daily on-site group fitness classes
At UWorld, we believe strength is derived from the talents, ideas, and experiences of a diverse workforce. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other protected class. UWorld is proud to be an equal opportunity employer providing a drug-free workplace. If you have a disability or special need that requires accommodation, please let us know.
$74k-136k yearly est. Auto-Apply 60d+ ago
Field Applications Team Manager
Agilent Technologies 4.8
Remote senior team lead job
To support our customers' success in the United States and Canada with Agilent hardware and software we are looking for an enthusiastic person to manage a team of our field application engineers. You will manage a technical team of high performing field application engineers who educate customers on Agilent hardware and software by developing solutions specific to their application and analytical needs.
Your Role:
Your role is to manage a team of field application engineers that deliver customized consulting and application support to our customers throughout the United States and Canada
Manages a team of field application engineers responsible for delivering custom application consultations.
Responsible for overseeing the field application engineer team's utilization and distribution of consulting orders ensuring their timely delivery by partnering closely with our scheduling project management team.
Monitors key performance indicators (KPIs) to track operational effectiveness and identify opportunities for continuous improvement.
Assists the team in maintaining quality application consulting deliveries and effectively addresses issues with customer satisfaction.
Strongly partners with our greater sales and service teams to ensure business priorities properly align with intended customer outcomes and overall Agilent business
Stays current on and anticipates trends and developments in the team's application space of LC, LC/MS, GC, GC/MS, and/or spectroscopy
Ensures continued development and internal application training for the team to maintain adequate coverage in all application spaces.
Geographic Location:
This role is open to candidates anywhere in the US with potential for overnight travel approximately 25% of the time.
Qualifications
Bachelor's, Master's or PhD in Chemistry/Biochemistry or another life-science discipline.
2+ years of previous formal leadership experience with direct responsibility for managing a team of scientists
In-depth knowledge and experience in application implementation, workflows and and solutions in chromatography, mass spectrometry and/or spectroscopy is highly desired
Prior experience as an application scientist for LC / LCMS, GC/GCMS, or spectroscopy is highly desired.
Must be able to commit to a flexible remote work schedule to provide timely backup coverage of consulting approvals especially at month end to accommodate sales cycles. This includes maintaining a less than 24-hour turnaround time on sales requests when providing backup coverage during non-peek sales times.
Proficiency in the use of Microsoft Office Suite
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least December 26, 2025 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.The full-time equivalent pay range for this position is $133,120.00 - $208,000.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: ************************************* Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit *************************************** Required: 25% of the TimeShift: DayDuration: No End DateJob Function: Services & Support
$133.1k-208k yearly Auto-Apply 9d ago
Project Management Support Supervisor (REMOTE)
Niagara Water 4.5
Remote senior team lead job
At Niagara, we're looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.
Consider applying here, if you want to:
Work in an entrepreneurial and dynamic environment with a chance to make an impact.
Develop lasting relationships with great people.
Have the opportunity to build a satisfying career.
We offer competitive compensation and benefits packages for our Team Members.
Project Management Support Supervisor (REMOTE)
The Project Management Support Supervisor is responsible for providing analytical support of line operations throughout all of Niagara's production facilities. This is achieved while working with a team of technicians and vendors to identify and act upon opportunities to improve current systems within the organization. In addition, the Project Management Support Specialist and a team of technicians will work with plant maintenance teams to work on and complete line rebuilds/overhauls annually and in within schedule.
Essential Functions
Analytical Support of Line Operations throughout all Niagara Plants
Utilize system tools to analyze efficiencies of current line operations
Identify high-level risk areas within each line by site
Encourage root cause corrective action
Develop automated reporting tools for management team - at each site and corporate office
Working with Vendors in Enhancing Current System Infrastructure
Identify opportunities within current systems
Work with Vendors to determine compatibility with Niagara systems
Provide recommendations to senior staff of appropriate enhancements
Negotiate with Vendors on contracts and service agreements
Project Management
Operate as on site leader during projects (primarily annual overhauls)
Manage and supervise 4 department mechanics and work with entire plant maintenance team
Be responsible for all technical issues related to project
Be responsible for all vendor issues related to project
Handle all personnel issues with management and HR support
Serve as liaison between plant management and department management
This function represents 75% of department responsibilities
Training Development
Develop SOPs and job aids through observation and analysis
Utilize technician expertise to disseminate individual knowledge throughout department and company
Work with site specific leaders in resolving system obstacles
Create and maintain communication channels for better information flow -- Communicate relevant information to all major customers and stakeholders
Special Assignments
Execute various tasks that may not fall under scope of any other department employee
Examples from the past year: setting up new vendors, coordinating special equipment transfer, assisting in meshing operational functions with AR, observing and altering maintenance practices, analyzing department financial impact on Niagara, attending factory acceptance tests to commission new equipment for shipment, supervising five mechanics on diagnostic visits, and calculating various data based on minimal initial data, etc.
Travel Requirements: Approximately 100% of the year
Travel includes both domestic and international travel. The incumbent will need to maintain the ability to travel domestically and internationally as a condition of employment.
This position requires the incumbent to possess and maintain a valid drivers license.
Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.
Competencies
Microsoft Office Applications - Word, Excel, Access, PowerPoint, Outlook, Visio, etc.
Able to translate data into recommendable actions to senior staff
Strong analytical and problem solving skills
Self-Motivated with a proven record of taking the initiative
Able to work with minimal supervision
Detail-Oriented with Excellent Oral and Written Communication Skills
Able to execute tasks in a very dynamic and ever-changing environment
Exercise sound judgment and ability to work effectively with a diverse workforce
Qualifications
Minimum Qualifications:
2 Years - Experience in Field or similar manufacturing environment
2 Years - Experience managing people/projects
*experience may include a combination of work experience and education
Preferred Qualifications:
4 Years - Experience in Field or similar manufacturing environment
4 Years - Experience managing people/projects
*experience may include a combination of work experience and education
Education
Minimum Required:
Bachelor's Degree in Business Administration or other related field
Preferred:
Master's Degree in Business Administration or other related field
Typical Compensation Range
Pay Rate Type: Salary$71,314.38 - $103,405.86 / Yearly
Benefits
Our Total Rewards package is thoughtfully designed to support both you and your family:
Regular full-time team members are offered a comprehensive benefits package, while part-time, intern, and seasonal team members are offered a limited benefits package.
Paid Time Off for holidays, sick time, and vacation time
Paid parental and caregiver leaves
Medical, including virtual care options
Dental
Vision
401(k) with company match
Health Savings Account with company match
Flexible Spending Accounts
Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members
Family Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements
Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan
Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc.
Tuition reimbursement, college savings plan and scholarship opportunities
And more!
***********************************************
* *Los Angeles County applicants only** Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws.
Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit résumé to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit résumé into this career site to be eligible for placement fees.
$71.3k-103.4k yearly Auto-Apply 42d ago
Branch Support Manager
Service First Mortgage 3.5
Remote senior team lead job
At SFMC Home Lending, our unique values serve as a compass for our actions and are the foundation of our culture.
We promote innovation and are purposefully dynamic in our growth processes. We change, not just for the good of ourselves, but for the good of everyone involved.
We hire people with the ability to think creatively, who use inspiration and imagination to solve problems by looking at them from unexpected perspectives.
We hire people with the ability to question assumptions and offer solutions that seem impossible; take calculated risks; take what might be seen as a problem and turn it into an opportunity; are able to bring paradigm shifts in product, processes or systems because of their thoughts and new ways of thinking; give feasible ideas and not just tangent thoughts.
SFMC Home Lending is currently hiring for a
Branch Support Manager
.
The Branch Support Manager is responsible for ensuring that the branch/team processes and role functions are executed optimally in those branches without in-branch processing. They will have direct management of assigned direct reports in regard to staffing, training, performance appraisal, corrective action, policies and procedures, company products, and compliance with state and federal regulations and company policies. Duties include:
Managing the
Contact to Contract to Closing
systems.
Serving as a liaison between Referral Partners, Loan Officers, LOA's, Corporate Processing, Underwriting, Operations, Sales, and Post-Closing as part of monitoring the branch pipeline.
Directing and overseeing the daily operations and workflows of direct reports, including individual pipeline management, overall production, quality, resolving daily file issues and providing detailed instructions.
Assist with the training and development of LOA's within the branch.
Working on long-range projects, process improvement and communicating updates as appropriate.
Other duties as assigned by leadership.
Requirements
3+ years of mortgage experience, including all areas of the loan process and process improvement, as well as a thorough knowledge of FHA, Conventional, VA and USDA product financing.
3+ years of previous management experience is strongly preferred.
Bachelor's Degree is preferred
Skills:
Strong written and verbal communication skills with the ability to communicate effectively with a diversity of audiences.
Big picture vision with the ability to simultaneously see the incremental steps necessary to achieve goals.
Proven ability to influence and manage strong personalities to achieve results without hierarchal authority.
Demonstrated problem-solving ability.
Strong planning and organization skills, to include identifying strategies, setting priorities, goals and work schedules, creating and implementing action plans, monitoring/tracking progress, and evaluating progress and results.
Must have attention to detail and customer service focus.
Ability to manage multiple priorities in a fast-paced, dynamic environment with strict time requirements.
Proficient with MS Office, with a knowledge of industry automation and software.
High level of integrity, ethics, discretion and professionalism in handling confidential and sensitive information.
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short Term & Long Term Disability
Training & Development
Work From Home
Wellness Resources
$67k-113k yearly est. Auto-Apply 60d+ ago
Supervisor I-Member & Recipient Services (Full-time Remote, North Carolina Based)
Alliance 4.8
Remote senior team lead job
The Supervisor I-Member & Recipient Services is responsible for the day-to-day management of staff, overseeing performance and providing supervision and problem-solving assistance to Call Center staff. Responsibilities include but are not limited to maintaining service coverage without gaps, training, data integrity, computer support, problem-solving, development of procedures and participation in hiring, onboarding, and line-specific coverage.
This position is full-time remote. Selected candidate must reside in North Carolina. Some travel for onsite meetings to the Home office may be required.
Responsibilities & Duties
Manage Call Center Services
Assure Screening, Triage and Referral function is in accordance with DHHS contracts, Federal and State requirements
Provide procedural staffing of cases in real-time throughout the Call Center workday
Provide procedural and telephonic support during line-specific operational hours
Enforce Call Center policies and procedures to ensure compliance with local, state, and federal contractual requirements and agency policy
Maintain, and ensure implementation of department desk reference, written resource guides, and resource database
Assist with the timely dissemination and integration of relevant information from multiple sources
Maintain proficiency in multiple software packages (some unique to Call Center environment)
Maintain proficiency in problem-solving IT issues to ensure staff coverage during line-specific operational hours
Provide queue coverage during times of high call volume or low staffing, which includes completing all the duties described in job descriptions for Provider Helpdesk Network Specialist, Provider Helpdesk TeamLead, and Member Services Coordinator
Perform job functions during inclement weather and on assigned holidays (either on-site or remotely)
Work independently to prioritize tasks, including large projects with multiple stakeholders and tightly focused, real-time problem-solving
Participate effectively in agency-wide objectives which may include, but not limited to, attending meetings, participating on committees, reporting, conversing across multiple media opportunities, and/or ad hoc discussions
Liaise with IT staff on behalf of direct reports to ensure timely resolutions to unique Call Center technological issues
Create, develop, and maintain databases for department goals related to backup health records, communications within Alliance, personnel documents, desk reference, and recruitment efforts
Monitor provider availability and notify the Director of Member & Recipient Services when provider capacity is problematic
Help problem-solve issues that affect customers, efficiency, and productivity
Monitor service calls to evaluate employee demeanor, technical accuracy, and conformity to Alliance policies
Make recommendations for improvements to the Director-Member & Recipient Service
Respond to questions and provide recommendations for corrective services to address customer complaints that exceed the capacity of Call Center employees
Monitor for gaps in workflow and referral process and create new processes as needed
Provide coverage to ensure call volume is managed as needed
Assist with development and review of Call Center policies and protocols
Conduct monthly Call Center audits
Other tasks as assigned
Manage & Develop Staff
Work with Human Resources and the Director-Member & Recipient Services to attract, maintain, and retain a highly qualified and well-trained workforce Including development of interview tools, hiring checklists etc.
Adapt supervision strategies to accommodate both on-site and teleworking staff, such as using technology resources, flexible scheduling and training strategies
Effectively participate in team-based consensus building to provide consistent, strengths-based feedback to Call Center staff
Train and coach Call Center staff on job functions, policies and procedures, and productivity standards, including developing training materials to ensure consistent and successful staff performance
Monitor recorded calls to evaluate employee performance, technical accuracy, and conformity to Call Center policies
Review and analyze Call Center reports regarding quality, productivity and training needs, and identify and propose possible solutions
Make recommendations for necessary changes in staffing based on days of the week, seasonal fluctuations, other environmental events, and telephone system data
Organize workflows and ensure staff understand their roles and responsibilities
Ensure the department has the needed tools and resources to achieve organizational goals and to support employees and ensure compliance with licensure, regulatory, and accreditation requirements
Actively establish and promote a positive, diverse, and inclusive working environment that builds trust
Ensure all staff are treated with respect and dignity
Ensure standards are transparent and applied consistently, impartially, and ethically over time and across all staff members
Work to resolve conflicts and disputes, ensuring that all participants are given a voice
Set goals for performance and deadlines in line with organization goals and vision
Effectively communicate feedback and provide ongoing coaching and mentoring to staff and support a learning environment to advance team skills and professional development
Cultivate and encourage efforts to expand cross-team collaboration and partnership
Develop and lead bi-weekly staff meetings on topics that highlight current Call Center needs
Monitor administrative tasks to be completed by Call Center Clinicians, Call Center Coordinators, and Provider Helpdesk Network Specialists
Develop, maintain, and train staff on training block
Provide training to stakeholders, providers, and community regarding the MCO functions and access to services
Train staff and providers on technologies to support STR function of the Tailored Plan
Analyze Data and Complete Reports
Ensure the accuracy of reports and other data elements
Assist with Call Center reporting requirements
Review and analyze Call Center reports regarding quality, productivity, and training needs
Prepare composite reports from individual reports submitted by subordinates and provide leadership in leading quality improvement efforts within the Call Center
Communicate & Collaborate
Serve as a liaison for the organization to the community, providers, and stakeholders
Provide training to stakeholders, providers, and community regarding Alliance functions and access to services
Facilitate productive dialog between staff, Call Center department leadership, including receiving concerns, questions, suggestions and innovations of staff and directing information accordingly
Minimum Requirements
Education & Experience
:
Bachelor's degree from an accredited college or university in Human Services or related field and five (5)
years' experience in a community, business or governmental program that delivers mental health support
services (e.g., adults with mental illness, children with severe emotional disturbance, persons with
developmental disabilities, adults and children with substance abuse disorders).
Preferred:
Master's degree and clinical experience preferred.
Knowledge, Skills, & Abilities
Knowledge of human services agencies, community resources, churches, schools, and related organizations that provide services to clients and their families served by Alliance
Knowledge of Tailored Plan care management programs
Knowledge of state and federal client rights protection statues, regulations, and applicable laws
Effective written and oral communication skill, interpersonal skills, excellent customer service skills
Proficient in using basic computer programs, internet
De-escalation skills
Ability to analyze oral and written information to identify rights protection complaint issues
Ability to multitask, manage time, prioritize work, and use problem-solving approaches.
Ability to coordinate effectively with staff from various agencies
Ability to read, analyze, and interpret regulations, policies, and procedures to service providers
Ability to execute work plans and coordinate work effectively
Ability to operate computer equipment and generate reports and records
Ability to learn specific data programs used for Call Center tracking
Ability to triage caller needs for urgency and resolve issues in a calm and supportive manner
Ability to perform in a fast paced, ever changing and often high stress environment
Salary Range
$77,868 -$99,282/ Annually
Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity.
An excellent fringe benefit package accompanies the salary, which includes:
Medical, Dental, Vision, Life, Long Term Disability
Generous retirement savings plan
Flexible work schedules including hybrid/remote options
Paid time off including vacation, sick leave, holiday, management leave
Dress flexibility
$77.9k-99.3k yearly 9d ago
Lead, Game & UA Analytics - Client Services
Xsolla
Remote senior team lead job
ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
We're launching a client-facing analytics service that gives studios a free diagnostic and action plan. Typical outputs include 1-2 revenue-tied A/B tests, Live ops, UA recommendations, and useful benchmarks from similar titles. We will run funnel audits, help with product adoption, and tell a clear story for execs so teams can confidently ship changes. We also connect specialists on both sides to remove bottlenecks. Responsibilities
Lead discovery and scope diagnostics that translate business goals into testable hypotheses
Craft simple, exec-ready narratives non-analysts can rally behind
Recommend and help launch high-leverage A/B tests and UA optimizations
Partner with Game Data Analysts and Data/ETL engineers to keep data clean, secure, and well-defined
Use genre benchmarks to contextualize results and capture repeatable wins
Share market insights that inform future Xsolla products
Qualifications
3-8+ years in game analytics with a track record of presenting to non-analysts
Comfortable across UA, creatives, MMPs, monetization/live-ops, and payments conversion
Solid SQL and BI literacy; you can validate metrics and sanity-check pipelines
Experience designing and interpreting A/B tests
Client-facing or consulting experience is a plus
Deep understanding of SQL, Python, or R
Nice to have
Language coverage for key markets (Russian, Chinese, Korean; others welcome)
Experience building benchmarks or productized analytics playbooks
Data and tools
We plug into the customer's stack (Snowflake, S3, Redshift, Azure; JSON/SQL) rather than replacing their BI
We may use third-party sources like AppsFlyer, Adjust, GA/GA4, Unity Analytics, and Firebase
Don't meet every requirement listed? Studies show that women and people of color are less likely to apply for jobs when they don't meet every requirement. At Xsolla, we are committed to building a diverse and inclusive community, so if you think you could be amazing in this role, even without all the listed qualifications, please apply! You may be exactly who we didn't even know we need.
Equal Employment Opportunity Statement:Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.
Criminal History Consideration:For the Operations Director - China position, we will conduct a background check that may include the following:Criminal history check Employment verification Education verification Credit history check Professional license verification
Relevance to Job Responsibilities:The background check is relevant to this position because the following role responsibilities include creating assets for branding, and accessing confidential company data.
Rights Under the Fair Chance Act:Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact ******************.
Benefits:We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we're not just building a business; we're cultivating a community that values creativity, collaboration, and the transformative power of play.
By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this
Xsolla Privacy Notice for Job Applicants
. Please direct any inquiries regarding your data privacy to ******************.
$60k-103k yearly est. Auto-Apply 60d+ ago
Lead Estimator and Estimating Team Manager (Remote)
Lot Squared Development
Remote senior team lead job
Does this sound like you?
You're a leader with a strong team focus.
You have a deep and wide knowledge of construction practices.
You enjoy breaking problems down and solving them.
You like analyzing data and presenting it to colleagues.
If so, then we have an opportunity for you!
We are Lot Squared Development, and we develop high-profile luxury homes and boutique condominiums in Washington, DC. We are looking for a Lead Estimator and Estimating Team Manager to lead our estimating team and take responsibility for the output of the estimating team. In addition, the Lead Estimator will also perform work as an estimator.
As we are a design-build company that purchases deals we self-source, the estimating team serves a dual purpose.
Because we source our own deals, the team provides order-of-magnitude cost estimates to leadership to make business decisions.
Because we act as general contractor for our own projects, the team performs project budget oversight and assists procurement in drafting scopes-of-work for contracts.
The position is full-time and 100% remote. Regular hours for this position are 9am to 6pm EST Monday through Friday with occasional nights and weekends.
Roles and Responsibilities
Lead the Estimating Team
Plan and assign work among the estimating team
Coach and mentor estimators
Check and perform quality control on output from estimating team
Be accountable for all output from the estimating teamLead and implement estimating team initiatives
Perform Estimating Work
Analyze and estimate project construction costs to help leadership perform due diligence and solve business problems.
Perform material takeoffs and cost estimates.
Draft scopes of work and payment schedules for bid packages, purchase orders, and subcontracts.
Compile project budgets; update budgets with actual spend; perform budget variance analysis, KPI analyses, and project forecasting; report findings to project team.
Conduct value engineering exercises on projects as required to reduce cost or cut waste.
Perform research on historical pricing and unit pricing; assist company in maintaining the unit cost database as necessary.
Keep up with news and trends pertaining to US residential construction.
Communicate via phone calls, Zoom, and email with vendors and suppliers as required.
Perform administrative duties relevant to the position as required.
Qualifications
Strong English verbal and written skills.
At least 3 years as a construction estimator or a construction cost analyst.
At least 1 year experience in a professional management or supervisory role.
Experience with Planswift strongly preferred; experience with construction estimating software required.
Strong working knowledge of construction procurement practices, especially procurement for residential, multifamily, or renovations.
Strong working knowledge of construction practices; experience with projects in multiple markets a plus; knowledge of US residential practices preferred.
Strong working knowledge of MS Excel.
NOTE: Please submit all resumes in English.
$73k-127k yearly est. 60d+ ago
Construction & Field Support Manager
Empower Brands 4.3
Remote senior team lead job
The Franchise Construction & Field Support Manager serves as the construction subject matter expert, coach, and mentor for Archadeck franchise owners. In this highly influential role, you'll work directly with franchisees - many from non-construction backgrounds - to train, guide, and support them through every aspect of building a successful outdoor living business.
Approximately 70% of your time will focus on launching and ramping up new franchisees, helping them master the Archadeck construction process, hire and manage crews, and deliver projects that exceed homeowner expectations. 20% will focus on supporting established offices to improve production efficiency, profitability, and customer satisfaction. The remaining 10% of time will be spent training new franchisees, prior to launch of their business, in Archadeck construction standards and methods in a classroom environment.
Your mission: ensure every Archadeck location builds beautifully, safely, and profitably - while maintaining the quality and professionalism that define our brand.
Who We're Looking For:
You're a builder and a teacher. You have deep experience in carpentry, residential construction, and project management, but you also love to coach, simplify, and empower others. You're confident leading both classroom and on-site training. You understand how to hire, manage, and motivate subcontractor crews. And above all, you're passionate about helping small business owners grow and succeed.
Qualifications:
5+ years of experience in residential construction, framing, carpentry, hardscapes (pavers or concrete), masonry, roofing or general residential remodeling
Skilled and experienced in managing multiple crews and subcontractors
Experienced in job costing, scheduling, and quality assurance
Strong communicator and coach - able to train new business owners in both group and field settings
Comfortable balancing construction, operations, and relationship management
Familiar with permitting, inspections, and residential building codes
Travel-ready (up to 30%)
Key Area of Responsibilities:
Construction & Production Management Expert - Ensure franchise partners follow Archadeck's construction standards, processes, and best practices from project planning through completion.
Support Franchise Business Consultants (FBCs) in guiding franchisees through design consultations and proprietary pricing software.
Coach franchisees on planning, estimating, and executing outdoor living projects -including how to find, hire, train, and manage subcontractor carpenter crews.
Training & Development
Deliver engaging training to franchise owners on construction standards, production management systems, estimating tools, and product knowledge.
Continually refine training content and methodologies to improve operational efficiency and construction quality.
Serve as an ongoing resource for franchisees needing project support, troubleshooting, or guidance.
Production Program Development
Act as the internal owner for Archadeck's production management tools, software, and workflows.
Partner with IT, Operations, and Design teams to ensure software and systems work seamlessly for franchisees.
Coaching for Growth
Conduct one-on-one coaching sessions with franchise owners.
Analyze business and production metrics to identify opportunities for improvement.
Provide actionable strategies for achieving KPIs in marketing, sales, scheduling, customer satisfaction, and project margin.
Facilitate ongoing communication and accountability through coaching calls and periodic field visits
Performance Monitoring & Reporting:
Track and analyze franchise performance metrics, reporting trends and results to brand leadership.
Communicate progress, risks, and opportunities to the Franchise Operations leadershipteam.
Key Competencies:
Construction Mastery: Skilled in outdoor living construction, building codes, and job-site operations.
Mentorship Mindset: Patient, encouraging, and skilled at transferring knowledge to non-technical learners.
Operational Discipline: Strong understanding of estimating, scheduling, and process optimization and skilled at bringing clarity and order to complex, fast-moving construction environments."
Communication Excellence: Comfortable presenting in classroom, virtual, and field environments.
Collaborative Leadership: Works seamlessly with internal teams and franchise owners to achieve shared goals.
Why Join Archadeck
Be part of America's premier outdoor living brand with decades of industry leadership.
Help shape the success of entrepreneurs launching their own construction businesses.
Make a real impact - every day you'll see the results of your coaching in the form of beautiful backyards and thriving local businesses.
Competitive compensation, benefits, and opportunities for growth within Empower Brands.
About Archadeck Outdoor Living:
Archadeck Outdoor Living, part of Empower Brands, is the nation's leading designer and builder of custom outdoor living spaces - including decks, porches, patios, fire features and shade structures. With over 70 independently owned locations across North America, we bring design, craftsmanship, and professionalism to every backyard project.
We're growing fast - and we're looking for a Construction Field Support Manager who is passionate about residential construction and about helping others succeed. This is a unique opportunity to blend your field expertise with mentoring and operational coaching to help new and existing franchise owners thrive.
WHO WE ARE:
Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company's new website at EmpowerFranchising.com.
Note:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time. #LI-remote
$57k-91k yearly est. Auto-Apply 34d ago
Vetspire Manager of Support
Thrive Pet Healthcare
Remote senior team lead job
at Thrive Pet Healthcare
The Manager of Support is a seniorleadership role within the Vetspire Technology Team, responsible for overseeing the Vetspire support function-a service that is critically important to our clients and essential to the success of the Vetspire platform.This role is tasked with developing and implementing the strategy, structure, protocols and reporting for a robust and scalable support function. The ideal candidate will lead the creation of a high-performing, responsive, and motivated team with clearly defined objectives and performance metrics. ESSENTIAL JOB FUNCTIONS
Build / maintain a support team / practice that supports the Vetspire platform
Day to day scheduling of support team to align with support requirements and volume. Extending support hours and adjusting schedules where applicable / required.
Apply AI technologies to improve the support process
Set and maintain Support KPI's and report (weekly) to ensure operational effectiveness / optimization and tracking
Generating / creating support knowledgebase that supports team and can also be used to feed Ai Chat bot
Formulate strategies to increase productivity and implement ways to improve support responsiveness and accuracy
Assignment and monitoring of VIP clients tickets / issues and ensuring appropriate responsiveness and follow up.
Team / resource management - including individual career plans , specific support training and team meeting to review past performance and discuss strategically future changes
INNOVATION & STRATEGY
Exploration of AI technologies and the application to the support vertical
Explore new technologies and present findings.
BUDGET/FINANCIAL P&L / CONTRACTUAL NEGOTIATIONS
Assist with developing yearly budgets within the IT department - specific to support.
Aid in the development of productivity measures and costing strategies.
ESSENTIAL SKILLS
4 - 6 years' experience in a support management role servicing multiple clients
Bachelor's degree or associated work experience within the Pet / Technology Industry
Management experience of teams 8 + remotely located
Technical skills associated to APIs would be considered a bonus
A strong individual who can set goals and objectives , and continuously work / manage to those goals.
A self-motivated team player
Strong reporting / presentation skills.
$71k-113k yearly est. Auto-Apply 60d+ ago
Behavioral Health & Addiction Services Harm Reduction Supervisor
Franklin County, Oh 3.9
Senior team lead job in Columbus, OH
Why Work Here? Be Valued! As a public service agency, we know our greatest assets are the people behind the service. We recognize the value of our employees through competitive pay and an amazing benefit package for staff and their family. Franklin County Public Health is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce.
The FCPH value statement says it all: We serve our communities, our organization, and each other with Integrity, Accountability, Excellence and Respect.
Franklin County Public Health provides:
* Schedules to support a work/life balance.
* Robust benefits including medical, dental, vision, an employee assistance program and a flexible spending account.
* Life insurance, short- and long-term disability options are also offered.
* Vacation time, personal time, sick time, and paid holidays.
* And much more!
NOW HIRING: Behavioral Health & Addiction Services Harm Reduction Supervisor
The Behavioral Health & Addiction Services (BHAS), Harm Reduction Supervisor position will provide supervision in the development, implementation, and coordination of evidence-based, or informed injury prevention, harm reduction non-clinical addiction services programs, including policy, system and environmental change strategies, processes, and interventions to support community-based substance free, healthy living. The Supervisor will oversee the development, coordination and facilitation of the agency's community-based harm reduction and outreach programs and initiatives to address mental/behavioral health, substance use disorders, disparities, and social determinants of health. This position assists with writing, editing, and collecting documentation to assure full compliance with all grant deliverables and deliverable outcomes and assists with identifying and approving grant expenditures.
Duties include:
* Provides administrative support and supervision to staff for monitoring performance, provides training to teach new skills and coaches to improve performance.
* Provides supervision, guidance and oversight, for the BHAS harm reduction, harm reduction vending machines, community outreach, mobile outreach van, mobile syringe service, naloxone, and peer support programs.
* Utilizes management tools in the development and monitoring of program activities, including partner outreach, program service planning and delivery, to community-based organizations.
* Works toward implementing the agency one-goal of equity, strategic plan, community health assessment, and community health improvement plan.
* Offers guidance and support in identifying resources that support addressing social determinants of health; Identifying barriers to care and services in areas such as but not limited to; education, transportation, housing and understanding procedures and language barriers.
* Determines resources required for projects and the most feasible and cost-effective methods to gather data; develops work plans; assigns priorities and time limits.
* Conducts quality improvement reviews; develops and implements action plans to improve effectiveness and efficiency of staff.
* Assists in the planning and implementation of operational procedures and provides program management with continuous feedback about operations.
* Attends local events, meetings and trainings to stay abreast of the most innovative approaches and disseminate related information within the community and agency.
* Manages section budget and continuously researches grant or other opportunities to increase section revenue. •Responsible for the expansion and development of a comprehensive Harm Reduction Mobile Unit, works collaboratively across divisions to manage use and maintenance of the mobile unit.
* Other related duties as assigned.
Requirements:
* Master's degree with a focus in injury prevention, social work, social services, behavioral health, addiction services, public health, or public administration.
* LISW, LICDC-CS, MSW or LSW required.
* 3 years' work experience in the field of addiction services
* 2 years' experience in social services, policy management, public health, behavioral health substance use, or social work
* Ohio Driver's License.
* Experience in grants management, federal grants management experience preferred.
Hiring Wage Range: $35.04/hour - $42.05/hour. This is an exempt position.
Interested applicants should apply at ***************************************** with:
* Resume
* Cover letter
* Completed FCPH application (located: ******************************
Deadline for Applying: Internal applicants (11/11/2025); External applicants (Until filled)
No phone calls please.
Franklin County Public Health is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Learn more at ***************
FCPH is committed to providing a healthy work environment for all employees, and all employees agree to be non-tobacco users as a condition of employment (e.g., cigarettes, cigars, smokeless tobacco, vapor, etc.). All applicants offered positions with FCPH must submit to and pass a drug and alcohol screen before beginning work.
Applicants with disabilities may contact Victoria Bradley, HR Generalist at ************************************** or ************ to request and arrange for accommodations.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position.
$35-42.1 hourly 60d+ ago
A11376 - Supervisor, Care Management
Illumifin
Remote senior team lead job
The nation's leading administrator of insurance services is looking for YOU. This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative.
WE ARE THE KIND OF EMPLOYER YOU DESERVE.
illumifin is a leading provider of business process outsourcing for the insurance industry, managing policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary databases.
The Supervisor, Care Management is responsible for providing leadership and technical direction to the Care Management team to ensure that benefit determinations and development of comprehensive care plans are handled promptly, accurately, and efficiently.
Provides supervisory oversight of Care Management Staff, including hiring new employees and administering performance management to existing employees.
Mentors direct reports and positions qualifying employees for promotional opportunities.
Creates and maintains process workflows, internal procedures, training curriculums, production metrics and quality review performance measurements at both a team and an individual level.
Reviews existing processes and procedures, as well as system designs, for effectiveness. When necessary, develops a plan and makes the appropriate recommendations for improvement
Ensures inventory levels and individual caseloads are managed in a timely manner to meet service level requirements.
Assists staff with questions and problems related to all aspects of benefit eligibility determinations.
Interacts with clients to resolve concerns with internal procedures, process improvements, inventory levels, quality performance and escalated handling of cases.
Identifies and escalates high-visibility issues to the department manager or director, when necessary.
Attends and facilitates meetings to communicate information necessary to conduct all aspects of business.
Assists in the on-boarding of new clients, including but not limited to Requirement Analysis Document (RAD) discussions, data conversion, plan building, product testing and defining reporting requirements.
Uses time effectively to achieve expected productivity and efficiency standards while prioritizing workloads.
Maintains appropriate organizational confidentiality
Other duties as assigned.
$64k-97k yearly est. 3d ago
Supervisor Meter Services | Columbus, OH (DOT)
ACRT 3.9
Senior team lead job in Columbus, OH
Bermex, Inc.Full time Regular
The Meter Services Supervisor reports to the Operations or Project Manager at Bermex. This position plays a key role in interacting with customers, holding knowledge of industry standards, interfacing with management from within and outside of the department, and leading special initiatives in the meter reading department. This position also requires a high degree of metering reading knowledge, excellent time management, and exceptional interpersonal communication skills.
What You'll Do
Meter Services Supervision:
Identify, investigate, and resolve issues ensuring deadlines are met
Partner with customers, managers, utility, or other personnel to ensure customer satisfaction with ongoing communication, cooperative problem management, and regular feedback on goal achievement or obstacles experienced
Work with Manager and other leaders to identify and address inefficiencies and opportunities for cost reduction
Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers
Recommend and implement personnel actions, such as employee selection, evaluation, rewards, or disciplinary actions
Recommend and implement measures to improve worker motivation, equipment performance, work methods, or customer services
Requisition needed personnel, supplies, equipment, parts, or repair services
Meter Reading Assistance:
Drive vehicles or equipment to complete work assignments or to assist workers
Interpret transportation regulations, safety regulations, or company policies and procedures for workers
Prepare, compile, and submit reports on work activities, operations, productivity, or work-related accidents
Resolve worker problems or collaborate with employees to assist in problem resolution
Perform or schedule repairs or preventive maintenance of vehicles and other equipment
Assist workers in tasks, as needed, such as reading daily meters/skips
Extensively walk and stand for much of the workday
Occasionally work outside in various weather conditions (rain, sleet, hail, snow, extreme heat or cold, etc)
Exert physical force moving objects (routinely 10lbs of force, up to an occasional 50lbs of force)
Customer Communication:
Handle customer inquiries when applicable or refer customer complaints to the appropriate authorities
Provide general information about the meter services to customers, when applicable
Use telephones, tablets, and/or computers to communicate
Other duties as assigned.
About You
Must Haves:
Education: High School Degree or GED
Experience: Must be 21 years of age or older. Must have at least 2 years of experience in project management or a similar supervisory role. Upon hire, the candidate will need to complete and pass all Pipeline Operator Qualification (OQ) training
Nice to Have:
Education: Bachelor's Degree
Experience: 3 years of experience in smart metering supervision or a related field; 1 year of continuous work with the same employer, and/or 6 or more months working outdoors
Your Skills:
Ability to multi-task, and work independently and as a team
Excellent leadership skills and ability to manage a team
Exceptional flexibility in daily routines and route scheduling
Project management skills
Proven understanding of industry standards
Adequate time management skills to facilitate worker efficiencies
Excellent communication skills, comfortable interacting with management and customers
Ability to interact with unhappy or negative customers in a professional manner
Excellent attention to detail for problem solving and finding
Ability to walk long distances and prepare for weather conditions, accordingly
Drug/Alcohol Testing:
Drug/alcohol testing is required
Drug/alcohol testing required per Non-Regulatory requirements for employees working with water, electric, and meters
Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters
Benefits
Health and Safety:
Group health plans including medical/prescription, dental, vision and a variety of other coverage options
Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability
Flexible Spending Accounts or an option for a Health Saving Account with company match
Company paid Employee Assistance Program (EAP) for all employees and eligible family members
Retirement:
Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
Roth or Traditional 401(k) Retirement plan with company match
PTO Plans (after 90 completed days of service for full-time employees):
Paid Vacation
Paid Holidays
Paid Wedding Day
Veterans Day paid time off for our veterans
Paid Sick Time (New York based positions ONLY)
Perks/Allowances
Company vehicle (for all driver-based positions)
Gas card for company vehicle (if applicable)
Company provided cell phone or mobile allowance (if applicable)
Boot allowance from approved vendors
Daily per diem for travel-based positions
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ************** and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Company: ACRT, Inc.
$46k-67k yearly est. Auto-Apply 29d ago
Clearance Team Lead - Intake Trainer
Soleo Health 3.9
Remote senior team lead job
Full-time Description
Soleo Health is seeking a Clearance TeamLead - Intake Trainer to support our Specialty Infusion Pharmacy and work Remotely (USA). Join us in Simplifying Complex Care!
Soleo Health Perks:
Competitive Wages
401(k) with a Match
Referral Bonus
Paid Time Off
Great Company Culture
Annual Merit Based Increases
No Weekends or Holidays
Paid Parental Leave Options
Affordable Medical, Dental, & Vision Insurance Plans
Company Paid Disability & Basic Life Insurance
HSA & FSA (including dependent care) Options
Education Assistance Program
The Position:
The Clearance TeamLead - Intake Trainer provides daily support and guidance to the Patient Access team, assists with escalations, participates in complex therapy benefit verification and prior authorization submissions, and performs duties of both the Clearance Specialist and Prior Authorization Coordinator. They work closely with the Patient Access Supervisor to ensure the team meets or exceeds productivity and quality expectations while delivering exceptional patient care. Responsibilities include:
Acts as a resource for colleagues: Provide guidance to the team on referral processing standards, Soleo contracts, fee schedules, therapy guidelines, and supported therapies
Monitor and assign referral workload: Oversee the clearance team's workload and direct the work of other staff members
Serve as a Subject Matter Expert: Works autonomously to handle more complex issues related to benefits and authorization within established procedures and practices
Handle escalations: Provide exceptional customer service to external and internal customers, resolving any customer requests in a timely and accurate manner
Assist in training new team members: Ensure new team members understand their roles and responsibilities and provide ongoing training to enhance their skills and knowledge
Support Patient Access team members: Provide necessary guidance, feedback and counseling and may contribute input for performance evaluations
Generate and update reports: Create, update and distribute patient access-related reports as needed
Perform duties of a Clearance Specialist and Prior Authorization Coordinator
Schedule:
Monday-Friday 8:30-5p
Must have experience with Specialty Infusion for Prior authorization/Benefits Verification
Prefer someone with training or lead experience
Requirements
At least 2 years of home infusion specialty pharmacy and/or medical intake/reimbursement experience preferred
Working knowledge of Medicare, Medicaid, and managed care reimbursement guidelines including ability to interpret payor contract fee schedules based on NDC and HCPCS units
Strong ability to multi-task and support numerous referrals/priorities while ensuring productivity expectations and quality are met
Ability to work in a fast-paced environment
Knowledge of HIPAA regulations
Basic level skill in Microsoft Excel & Word
Knowledge of CPR+ preferred
High school diploma or equivalent
About Us: Soleo Health is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our goal is to attract and retain the best and brightest as our employees are our greatest asset. Experience the Soleo Health Difference!
Soleo's Core Values:
Improve patients' lives every day
Be passionate in everything you do
Encourage unlimited ideas and creative thinking
Make decisions as if you own the company
Do the right thing
Have fun!
Soleo Health is committed to diversity, equity, and inclusion. We recognize that establishing and maintaining a diverse, equitable, and inclusive workplace is the foundation of business success and innovation. We are dedicated to hiring diverse talent and to ensuring that everyone is treated with respect and provided an equal opportunity to thrive. Our commitment to these values is evidenced by our diverse executive team, policies, and workplace culture.
Soleo Health is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees. Soleo Health does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non-merit factor.
Salary Description $26.50-$30 per hour
$26.5-30 hourly 12d ago
Service Supervisor - Quarry Place
Hines 4.3
Remote senior team lead job
When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.
Responsibilities
As a Service Supervisor at Quarry Place with Hines, you will be responsible for overseeing and coordinating all mechanical and technical support for the property with limited direct supervision. You will ensure the building and all areas in the property meet the Hines standard for appearance, safety, cleanliness, and overall functionality. Responsibilities include, but are not limited to:
Provides leadership and support to team members, ensuring each role has the tools and resources to meet and/or exceed their expectations. Promotes a collaborative, team work mindset.
Manage the completion of all work orders generated from resident requests
Actively ensure routine upkeep on the property is checked and repaired or replaced while ensuring that safety standards are met
Establish and ensure standards for the cleanliness and overall appearance of the property to meet expectations of ownership objectives
Manage make-ready process, new move-ins via inspection, identifying needs, scheduling contractors and vendors as needed, and complete all maintenance tasks
Implement and oversee inventory control
Respond to questions from other service members as well as residents and assign work requests according to urgency and efficiency
Ensure safety information is current and readily accessible while keeping up to date on all OSHA and other safety related laws and requirements to enforce compliance
Prepare and manage the maintenance and capital expense budget for the property
Participate in regional and firm-wide initiatives and assignments
Participate in staff's evaluation process as needed and determined by Supervisor
Operate, adjust, perform maintenance and repairs on all mechanical, appliance, electrical, plumbing and HVAC related equipment to efficiently meet the objectives of the assignment
Comply with all Hines policies and procedures, as well as City, State and Federal safety and environmental laws, codes, standards, and regulations
Effectively manage personnel overtime usage, audit accuracy, and provide approval of personnel time sheets
Provide staff with correct equipment, tools, and training as appropriate to the property
Provide direct reports with leadership, hiring, counseling, terminations, training, and scheduling
Adjust and operate the fire alarm and life safety systems
Monitor and manage building energy use and maintain energy management programs
Order, stock, and establish inventory control of parts and supplies that ensures the appropriate parts stocking levels with accurate and timely records of receipts and issues
Ability to troubleshoot standard operations and repair problems with limited supervision
Successful completion of all required training programs within required timeframes
Able to analyze mathematical data related to financial and operational decisions
Qualifications
Minimum Requirements include:
High school diploma or equivalent from an accredited institution preferred
Two or more years of property maintenance management or leadership experience in a related industry
Have or obtain required city and/or government licenses or permits, i.e.:
The EPA certification for refrigerant recycling
Pool & Spa Operator
* If, upon hire or promotion to this position, an individual does not have the required permits or licenses, the individual will obtain those permits or licenses within six months of the promotion, or six months from the date eligible for the license or permit
Strong knowledge of plumbing, electrical, general carpentry, HVAC, and appliances
Possess proficient knowledge of Microsoft Office and other computer skills to effectively administer the required work order programs and building operations
Proven ability to train and direct others
Excellent written, verbal and customer service skills
Work indoors approximately 80% of the time and outdoors approximately 20% of the time
Use olfactory, auditory, and visual senses
Lift 25 lbs. or more
Climb up and down stairs and ladders
Access remote work areas and confined spaces (i.e., crawl spaces, roofs)
Use full range of manual dexterity (i.e., sitting, squatting, bending, kneeling, walking, and lifting)
Ability to work an on-call schedule and overtime as business needs deem appropriate
Meet the shift working requirements of the assigned property; shifts may include early mornings, late evenings, weekends, and some holidays
Compensation: $33/hr - $36/hr
Closing
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.
Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.
We are an equal opportunity employer and support workforce diversity.
No calls or emails from third parties at this time please.
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$33 hourly Auto-Apply 18d ago
Youth Services Supervisor
Licking County Library 3.6
Senior team lead job in Newark, OH
Department: Downtown Newark-Youth Services
Reports To: Library Operations Manager
Job Classification: Supervisors-MLS; Full-Time Staff Member, 37.5 hours/week; Non-Exempt; Salary Range: $26.00-$45.50/hour; Fringe Benefit Eligible; OPERS Retirement
Position Open Until Filled
*Schedule will include days, late shifts, and Saturdays.
Job Summary: The Youth Services Supervisor manages the Youth Services Department at the Downtown Newark location and performs a variety of duties as they relate to the department's day-to-day service to children and teen readers and plans and presents programs and services.
Personal & Professional Attributes: All Licking County Library employees are expected to exercise sensitivity when working with others, display common sense and good judgment, actively promote the Library to the public, uphold the highest level of confidentiality, honesty and integrity, and represent the Library in a positive and professional manner at all times.
Core Technology Competencies: All Licking County Library employees must have a demonstrated working knowledge of computer operations, standard office equipment (copiers, faxes, etc.) and must be able to perform simple searches on the Library's online catalog. In addition, all employees must be able to prepare basic documents using a word processing program and have the ability to comprehend and explain to others all Library services including those relating to e-media and e-media devices.
Essential Duties:
Supervises and performs all duties associated with youth services at the Downtown Newark location (i.e. collection development, programming, creating displays and promotions, weeding, etc.)
Provides regular supervision and feedback to ensure that staff adhere to positive child and youth development principles and adopt best practices.
Intervenes where staff are not complying with child development standards and library values, procedures, and policies.
Provides exemplary customer service by answering directional and reference questions, providing reader's advisory services, locating materials, processing hold requests, monitoring behavior of library customers, and ensuring that the library is neat and orderly.
Performs clerical duties common to a library environment such as issuing library cards, collecting of lost item fines, answering telephone, renewing materials, etc.
Initiates Inter-library loan requests by verifying materials not in library consortium and placing request.
Facilitates and encourages professional development opportunities for Youth Services staff.
Facilitates department participation in signature events and community collaborations.
Instructs and assists customers in how to use Public Access Catalog terminal and other Library equipment.
Participates in Downtown Newark Youth Services long-range planning, departmental goal-setting, collection development, and development and implementation of policies and procedures.
Evaluates Downtown Newark equipment, materials, services, programs, procedures, and recommends purchases and changes to the Deputy Director.
Identifies library needs in the Downtown Newark community as it relates to youth services and program needs.
Plans and conducts outreach activities with local schools in the Downtown Newark area; visits classrooms to promote activities.
Identifies and analyzes local emerging community issues, needs, and interests to determine departmental programming direction.
Directly coordinates departmental youth services programming at Downtown Newark.
Inputs department programming information into the Library's online program calendar and composes engaging descriptions.
Compiles information and statistics and prepare and submit reports to the Public Services Manager-Downtown Newark (i.e. database statistics, reference statistics, etc.).
Participates in department staff hiring, evaluation, and train staff how to perform duties according to standardized procedures and follow and implement Library policy.
Participates in training new hires that are going through the Onboarding Program.
Delegates tasks among department staff members, approves vacation schedules, and verifies staff payroll time sheets.
Ensures staff duties are performed properly and in a timely manner.
Informs staff of Library policy and procedures, provides direction, and problem-solving.
Develops and conducts internal and external communications with tact, finesse, and confidentiality according to Library policies and procedures.
Prepares signage and other departmental marketing materials according to Library guidelines and standards.
Communicates with vendors and resolves problems.
Prepares for opening and closing by turning on/off lights and equipment.
All other duties as needed or as assigned.
$26-45.5 hourly 55d ago
Dining Services Supervisor
Brookdale 4.0
Senior team lead job in Dublin, OH
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity
Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.
Part and Full Time Benefits Eligibility
Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Full Time Only Benefits Eligibility
Paid Time Off
Paid holidays
Company provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
Tuition reimbursement
Base pay in range will be determined by applicant's skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company's 401(k) program.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
The application window is anticipated to close within 30 days of the date of the posting.
Education and Experience
High school diploma or equivalent plus one year certificate from college or technical school preferred. Minimum of one to two years related experience. Prior supervisory experience preferred.
Certifications, Licenses, and Other Special Requirements
Current ServSafe Certification required. Obtain/hold any local, state and/or county required food handling/sanitation licenses and/or certificates.
Management/Decision Making
Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally.
Knowledge and Skills
Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Must have outgoing and cheerful personality and be energetic, friendly, and organized. Must enjoy working with older adults and be capable of walking and standing for long periods of time. Ability to read and write English; ability to communicate with residents and other employees; ability to follow oral and written directions.
Physical Demands and Working Conditions
Standing
Requires interaction with co-workers, residents or vendors
Walking
Sitting
Occasional weekend, evening or night work if needed to ensure shift coverage.
Use hands and fingers to handle or feel
Reach with hands and arms
Possible exposure to communicable diseases and infections
Climb or balance
Stoop, kneel, crouch, or crawl
Talk or hear
Exposure to latex
Ability to lift: Up to 50 pounds
Possible exposure to blood-borne pathogens
Possible exposure to various drugs, chemical, infectious, or biological hazards
Subject to injury from falls, burns, odors, or cuts from equipment
Vision
Brookdale is an equal opportunity employer and a drug-free workplace.
Responsible for providing a quality dining experience by greeting and seating residents and guests, overseeing dining services staff in the absence of the Manager and maintaining a pleasant and clean dining environment. May be required to supervise other staff positions.
Assists Manager with daily supervision of dining services associates.
Ensures smooth and timely opening and closing of the dining room. Ensures room service orders are delivered timely and properly. Ensures meals are palatable and appetizing in appearance. Maintains a pleasant and clean environment. Inspects work to ensure completion.
Adheres to all safety and sanitation standards.
Plans daily menu for residents in accordance with company standards and procedures.
Assists in ensuring proper staffing coverage for each shift including making changes due to absences.
Works with Dining Room Manager to produce weekly schedules with budgetary guidelines for service staff.
Assists service staff during mealtime as needed. Assists in greeting and seating residents and guests. Assists in resident billing of food services charges.
Oversees staff in absence of Manager. Provides supervision for special events.
In consultation with the Director, Dining Services, hires, trains, disciplines and terminates departmental employees in accordance with company policy.
Develops and maintains good working rapport with inter-department personnel, as well as with other departments within facility to assure that food service is properly maintained and meets the needs of the residents.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
$36k-56k yearly est. Auto-Apply 34d ago
Credit Union Team Lead
Honda Federal Credit Union 3.3
Senior team lead job in East Liberty, OH
Job Purpose
This position, along with the Branch Manager, provides leadership for the branch in all areas of operations to ensure members receive a very high level of service while meeting all compliance and regulatory requirements.
Key Accountabilities
Assist branch staff with questions that arise from daily member interactions. Train and develop staff to support their success.
Member Service: Assist members in a professional, courteous, and efficient manner while accurately executing transactions, account maintenance, opening and closing accounts, processing loan applications, and completing IRA documents.
Support the Branch Manager in building and maintaining an environment where staff evaluate member needs and cross sell products and services to meet those needs. Support achievement of branch and individual sales goals.
Work in and troubleshoot multiple systems, develop working knowledge of regulations and policies, reinforce staff knowledge, and multitask effectively.
Support Branch Manager with strategy for meeting all goals and metrics.
Support Branch Manager to ensure all policies and procedures are followed and maintained.
Communicate effectively with the Branch Manager regarding all aspects of the branch including member issues and staff needs.
Qualifications, Experience, and Skills
Minimum Educational Qualifications
High School Diploma or GED Equivalent
Minimum Experience
At least 2 years in a customer service related field
Other Job Specific Skills
Consumer lending experience
Strong customer service and sales skills in a financial services environment
Strong leadership skills
High professional standards including ability to maintain confidentiality
Working Conditions
The TeamLead provides branch oversight, so hours depend on the branch schedule. Some travel may be required for training, meetings, or conferences. Physical requirements are consistent with a standard office environment. Overtime is minimal and only required to meet branch needs.