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The differences between senior team leads and call center team leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a senior team lead and a call center team leader. Additionally, a senior team lead has an average salary of $115,480, which is higher than the $38,965 average annual salary of a call center team leader.
The top three skills for a senior team lead include customer service, patients and project management. The most important skills for a call center team leader are inbound calls, outbound calls, and customer satisfaction.
| Senior Team Lead | Call Center Team Leader | |
| Yearly salary | $115,480 | $38,965 |
| Hourly rate | $55.52 | $18.73 |
| Growth rate | 28% | 8% |
| Number of jobs | 65,635 | 272,017 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 45% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A senior team lead specializes in spearheading operations in a particular team or department. Although the responsibilities will vary according to the line of work or one's employment industry, most of it will revolve around overseeing the team's performance and ensuring that everything is running smoothly. It is also the senior team lead that sets the budget and goals most of the time, encouraging staff to meet them. Furthermore, as a senior officer in the team, it is vital to be a role model, shaping employees into valuable workforce members.
A call center team leader is someone who is hands-on with the team's supervision. Call center team leaders ensure that the right procedures are followed. They provide directions to staff on what they should do and the way they should make improvements. It is part of their job to intercede, give advice, or authorize special adjustments when any of their staff needs help with customers. The necessary skills for this job include flexibility, be able to provide regular coaching, and can boost morale.
Senior team leads and call center team leaders have different pay scales, as shown below.
| Senior Team Lead | Call Center Team Leader | |
| Average salary | $115,480 | $38,965 |
| Salary range | Between $81,000 And $163,000 | Between $29,000 And $51,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | Oregon | New York |
| Best paying company | The Walt Disney Company | General Electric |
| Best paying industry | - | Finance |
There are a few differences between a senior team lead and a call center team leader in terms of educational background:
| Senior Team Lead | Call Center Team Leader | |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between senior team leads' and call center team leaders' demographics:
| Senior Team Lead | Call Center Team Leader | |
| Average age | 47 | 47 |
| Gender ratio | Male, 57.3% Female, 42.7% | Male, 38.4% Female, 61.6% |
| Race ratio | Black or African American, 10.4% Unknown, 4.9% Hispanic or Latino, 17.3% Asian, 6.1% White, 60.7% American Indian and Alaska Native, 0.7% | Black or African American, 10.7% Unknown, 4.7% Hispanic or Latino, 18.4% Asian, 5.2% White, 60.4% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |