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Senior team lead skills for your resume and career

Updated January 8, 2025
7 min read
Below we've compiled a list of the most critical senior team lead skills. We ranked the top skills for senior team leads based on the percentage of resumes they appeared on. For example, 18.1% of senior team lead resumes contained customer service as a skill. Continue reading to find out what skills a senior team lead needs to be successful in the workplace.

15 senior team lead skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how senior team leads use customer service:
  • Redesigned the Customer Service and Transportation business processes with the focus to eliminate redundancies and non-value added business practices.
  • Evaluated scenarios for customer service representatives, providing appropriate feedback, and when necessary, corrective instruction.

2. Patients

Here's how senior team leads use patients:
  • Interrelated positively and confidently with patients and hospital staff members establishing excellent customer relations and successful communication.
  • Provided critical on-call psychological services and immediate counseling for emergency room patients.

3. Project Management

Here's how senior team leads use project management:
  • Evaluated project managers in their ability to successfully complete operations using Microsoft Project Management, provided feedback and recommendations for improvements.
  • Led overall program management supervision for a DoD Health Care Management client utilizing DoD acquisition and project management methodologies.

4. Process Improvement

Here's how senior team leads use process improvement:
  • Analyze metric data based on individual, group, and organizational performance; disseminate accordingly, determine process improvements for results.
  • Analyzed process flows within the group to identify operational gaps and designed/ implemented process improvement initiatives to streamline service delivery.

5. Customer Satisfaction

Here's how senior team leads use customer satisfaction:
  • Created customer satisfaction surveys and measurements, interpreting data to perform metrics analysis and gap analysis to improve the customer experience.
  • Identified issues, developed appropriate solutions, and delivered results to ensure contract compliance and senior management and customer satisfaction.

6. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how senior team leads use hr:
  • Worked closely with Group HR leaders and Internal tax function in managing expatriate compensation.tax administration and tax equalization.
  • Provided networking workshops for my piers to effectively build education relationships with HR departments.

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7. SME

The term ‘small and medium-sized enterprises' is meant to describe businesses of varied sizes who fall below certain limits and targets set by various organizations, such as the World Bank and the UN. SMEs, as they are commonly known, are an important part of any economy and generally, in healthy economies, should vastly outnumber other forms of business, such as multi-level corporations, because they collectively employ more people, pay better, and produce more money.

Here's how senior team leads use sme:
  • Provide Subject Matter Expertise (SME) on complex policy and procedures to Telephone Bankers as well as various Chase departments.
  • Participated in New Client Boards with senior management as Subject Matter Expert (SME) representing BenCalc operation.

8. Math

Here's how senior team leads use math:
  • Prepared lesson plans and used creative techniques to effectively teach math lessons.

9. Global Health

Here's how senior team leads use global health:
  • Led the global health division of SRA-Touchstone - which involved the oversight and management of an entire business unit.

10. SR

Here's how senior team leads use sr:
  • Worked as the Team Lead Sr. Systems Administrator/Architect on solutions and designs for the Federal Trade Commission (FTC).
  • Selected above peers as the Sr.-most Active directory resource to design a 14,000-user flattened Windows 2008 Active Directory instance.

11. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how senior team leads use sales floor:
  • Pioneered cross-departmental efforts to implement new sales floor merchandising and presentation strategies.
  • Supervised well-organized placement of merchandise on sales floor.

12. Professional Development

Professional development means to have the essential training certification or education with the purpose of earning and having a successful career. Every job requires a different set of skills. However, new skills may be needed in the future. Professional development, in this regard, helps people to develop and polish the skills and become efficient workers.

Here's how senior team leads use professional development:
  • Enrolled over 200 personnel in personal and professional development courses required for advancement within the organization.
  • Optimized professional development programs aimed at improving employee engagement and achieving business level goals.

13. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how senior team leads use logistics:
  • Implemented and upheld store brand initiatives through leader-on-duty responsibilities focusing on service, merchandising, accurate pricing, and logistics processes.
  • Managed two departments to include 28-45 team members primarily responsible for replenishing merchandise, stowing extra stock and receiving/reverse logistics.

14. Direct Reports

Here's how senior team leads use direct reports:
  • Coached direct reports by sharing knowledge capital and proactively identifying opportunities for improvement for each direct report.
  • Provided feedback for direct reports and management to determine areas of improvement and opportunities for deeper research.

15. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how senior team leads use quality standards:
  • Collaborated with members of management to devise processes that align with Target quality standards and promote satisfaction for internal/external customers.
  • Develop and utilize marketing databases, data capture requirements and data quality standards.
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List of senior team lead skills to add to your resume

Senior team lead skills

The most important skills for a senior team lead resume and required skills for a senior team lead to have include:

  • Customer Service
  • Patients
  • Project Management
  • Process Improvement
  • Customer Satisfaction
  • HR
  • SME
  • Math
  • Global Health
  • SR
  • Sales Floor
  • Professional Development
  • Logistics
  • Direct Reports
  • Quality Standards
  • Guest Service
  • Product Knowledge
  • LOD
  • Windows
  • Performance Reviews
  • PowerPoint
  • Corrective Action
  • Inventory Control
  • QA
  • DOD
  • Management System
  • Member Development
  • Drive Sales
  • SQL Server
  • Store Operations
  • Front End
  • SLA
  • FDA
  • Earned Value Management
  • KPI
  • Unix
  • Operational Tasks
  • Medicare
  • Performance Evaluations
  • XML
  • Medicaid
  • Succession Planning
  • Performance Management
  • Federal Regulations
  • Customer Inquiries
  • Customer Issues
  • Customer Complaints

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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