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Become A Senior Technical Advisor

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Working As A Senior Technical Advisor

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $101,000

    Average Salary

What Does A Senior Technical Advisor Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Senior Technical Advisor

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Senior Technical Advisor Career Paths

Senior Technical Advisor
Project Manager Product Manager
Senior Product Manager
9 Yearsyrs
Project Manager Information Technology Director
Chief Information Officer
11 Yearsyrs
Project Manager
Information Technology Director
10 Yearsyrs
Manager Information Technology Manager Information Technology Director
Vice President Of Information Technology
12 Yearsyrs
Manager Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Manager
Information Technology Manager
7 Yearsyrs
Senior Project Manager Information Technology Director Chief Information Officer
Chief Technology Officer
11 Yearsyrs
Senior Project Manager Partner Information Technology Project Manager
Service Delivery Manager
10 Yearsyrs
Senior Project Manager Partner Production Manager
Technical Manager
7 Yearsyrs
Senior Advisor Operations Manager Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Senior Advisor Account Manager Information Technology Project Manager
Information Technology Technical Services Manager
9 Yearsyrs
Senior Advisor Subject Matter Expert Senior Business Analyst
Implementation Manager
8 Yearsyrs
Assistant Manager Service Manager Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Assistant Manager Warehouse Manager Quality Control Manager
Technical Services Manager
7 Yearsyrs
Assistant Manager Warehouse Manager Material Manager
Systems Manager
6 Yearsyrs
Senior Software Engineer Senior Technician Specialist Senior System Administrator
Information Technology Systems Manager
8 Yearsyrs
Senior Software Engineer Solutions Architect Network Manager
Information Systems Manager
6 Yearsyrs
Senior Software Engineer Technical Team Lead Senior System Administrator
Information Technology Supervisor, Information Technology
6 Yearsyrs
Service Manager Regional Service Manager Technical Support Manager
Service Desk Manager
7 Yearsyrs
Team Manager Support Manager Help Desk Manager
Incident Manager
9 Yearsyrs
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Do you work as a Senior Technical Advisor?

Help others decide if this is a good career for them

Average Length of Employment
Technical Expert 3.1 years
Technical Advisor 2.4 years
Top Careers Before Senior Technical Advisor
Consultant 8.5%
Manager 6.7%
Cashier 6.1%
Volunteer 3.2%
Internship 3.1%
Director 2.8%
Top Careers After Senior Technical Advisor
Consultant 13.6%
Director 4.0%
Manager 3.2%
Owner 2.8%
Technician 2.8%
President 2.5%

Do you work as a Senior Technical Advisor?

Average Yearly Salary
$101,000
Show Salaries
$74,000
Min 10%
$101,000
Median 50%
$101,000
Median 50%
$101,000
Median 50%
$101,000
Median 50%
$101,000
Median 50%
$101,000
Median 50%
$101,000
Median 50%
$139,000
Max 90%
Best Paying Company
KBR
Highest Paying City
San Francisco, CA
Highest Paying State
California
Avg Experience Level
3.0 years
How much does a Senior Technical Advisor make at top companies?
The national average salary for a Senior Technical Advisor in the United States is $102,054 per year or $49 per hour. Those in the bottom 10 percent make under $74,000 a year, and the top 10 percent make over $139,000.

Real Senior Technical Advisor Salaries

Job Title Company Location Start Date Salary
SR. IT Advisor Hess Corporation Houston, TX Sep 22, 2014 $215,000
SR. Technical Advisor-Overhead Catenary Systems HNTB Corporation Los Angeles, CA May 11, 2015 $183,040
Senior Technical Advisor Micron Technology, Inc. Boise, ID Oct 01, 2013 $183,000
SR. Technical Advisor-Process KBR, Inc. Houston, TX May 11, 2015 $180,000
SR. Technical Advisor KBR, Inc. Houston, TX Apr 03, 2016 $180,000
Senior Technical Advisor-Process KBR, Inc. Houston, TX Jul 08, 2013 $173,344
SR. Technical Advisor-Process KBR Technical Services, Inc. Houston, TX Jan 12, 2015 $173,344
Senior Commercial Information Technology Advisor Calpine Corporation Houston, TX Feb 11, 2014 $155,000
SR. Technical Advisor-Mechanical KBR, Inc. Houston, TX Oct 01, 2015 $150,848
Senior Technical Advisor-Mechanical KBR, Inc. Houston, TX Aug 25, 2015 $150,660
SR. Technical Advisor-Software Development Landmark Graphics Corporation Houston, TX Aug 08, 2013 $150,000
SR. Technical Advisor-Software Development Halliburton Energy Services, Inc. Conroe, TX Feb 13, 2016 $141,430
SR. Technical Advisor-Mwd/Lwd Halliburton Energy Services, Inc. Houston, TX Sep 14, 2016 $137,138
SR. Technical Advisor-Technology KBR, Inc. Houston, TX Sep 20, 2013 $122,000
Senior Rotating Equipment Mechanical Technical Advisor Atlantic Projects Company, Inc. Carrollton, OH Sep 16, 2016 $120,044
Senior Technical Advisor, Services Population Services International Washington, DC Aug 15, 2015 $120,000
Senior Technical Advisor Enclude, Ltd. Washington, DC Oct 01, 2014 $120,000
Senior Technical Advisor John Snow, Inc. Arlington, VA Jul 10, 2015 $118,644
IT Systems Integration Senior Advisor Dell Marketing L.P. Campbell, CA Sep 10, 2016 $118,000
Senior Advisor, IT Operations (HP Monitoring Engineer) Caremark, L.L.C. Scottsdale, AZ Feb 11, 2016 $118,000
Senior Advisor, IT Systems Caremark, LLC Richardson, TX Oct 31, 2016 $117,936 -
$148,710
Senior Technical Advisor-Electrical Motor Coach Industries International, Inc. Des Plaines, IL Jun 01, 2016 $102,398
Senior Technical Field Advisor Mitsubishi Hitachi Power Systems Americas, Inc. Lake Mary, FL Sep 13, 2016 $101,970
Senior Technical Advisor, Emergency Livelihoods International Rescue Committee, Inc. New York, NY Jan 09, 2016 $100,090 -
$110,000
Senior Technical Advisor for Agriculture/Environ Catholic Relief Services Baltimore, MD Oct 15, 2013 $100,000 -
$110,000
Senior Technical Advisor, Infectious Diseases World Vision, Inc. Washington, DC Nov 02, 2014 $100,000 -
$110,000
Senior Technical Advisor Patterson & Sheridan, LLP Houston, TX Feb 24, 2015 $100,000
IT Project Management Senior Advisor Dell USA L.P. Round Rock, TX Sep 27, 2014 $98,884

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Top Skills for A Senior Technical Advisor

  1. Technical Support
  2. Apple
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Provided technical support for new project identification and design, development of contextually appropriate interventions and monitoring and evaluation.
  • Diagnose and provide a path to resolving inquiries related to all aspects of the appropriate queue (All Apple Products).
  • Improved team customer service and satisfaction ratings by identifying and leveraging teachable moments and lessons learned.
  • Solve complex software and hardware issues with nearly all aspects of a Mac computer.
  • Engaged customers based on there understanding of IOS devices and personalized my communication based on there knowledge.

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Top 10 Best States for Senior Technical Advisors

  1. Colorado
  2. Wyoming
  3. Texas
  4. Florida
  5. Arizona
  6. Georgia
  7. Idaho
  8. Massachusetts
  9. District of Columbia
  10. California
  • (514 jobs)
  • (34 jobs)
  • (1,276 jobs)
  • (882 jobs)
  • (347 jobs)
  • (507 jobs)
  • (78 jobs)
  • (595 jobs)
  • (211 jobs)
  • (1,893 jobs)

Senior Technical Advisor Demographics

Gender

Male

65.6%

Female

24.9%

Unknown

9.5%
Ethnicity

White

58.1%

Hispanic or Latino

15.1%

Black or African American

12.7%

Asian

9.6%

Unknown

4.5%
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Foreign Languages Spoken

Spanish

37.7%

French

11.7%

Russian

7.8%

Portuguese

6.5%

Korean

5.2%

Chinese

3.9%

Japanese

3.9%

Carrier

3.9%

Arabic

3.9%

Polish

2.6%

Mandarin

2.6%

Italian

2.6%

Indonesian

1.3%

German

1.3%

Serbian

1.3%

Amharic

1.3%

Cherokee

1.3%

Dari

1.3%
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Senior Technical Advisor Education

Schools

University of Phoenix

18.3%

Texas A&M University

7.6%

New Mexico State University

6.1%

George Washington University

5.6%

University of Texas at Austin

5.6%

Texas State University

5.1%

University of Kentucky

5.1%

New York University

4.1%

University of Houston

4.1%

Strayer University

4.1%

Wayne State University

3.6%

University of New Orleans

3.6%

University of Maryland - College Park

3.6%

State University of New York Buffalo

3.6%

Howard University

3.6%

Excelsior College

3.6%

Georgia Institute of Technology -

3.6%

Oklahoma State University

3.6%

University of South Florida

3.0%

Ashford University

3.0%
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Majors

Business

24.9%

Computer Science

10.3%

Management

6.8%

Electrical Engineering

6.6%

Computer Information Systems

5.7%

Information Technology

4.7%

Mechanical Engineering

4.5%

Psychology

3.6%

Public Health

3.2%

Education

3.2%

Finance

3.2%

General Studies

2.9%

Project Management

2.9%

Chemical Engineering

2.9%

Electrical Engineering Technology

2.6%

Computer Networking

2.6%

Criminal Justice

2.4%

Geology

2.4%

Health Care Administration

2.4%

Information Systems

2.3%
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Degrees

Bachelors

35.8%

Masters

24.6%

Other

21.7%

Associate

8.3%

Doctorate

5.5%

Certificate

2.6%

Diploma

1.4%

License

0.1%
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