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Top 50 Senior Technical Advisor Skills

Below we've compiled a list of the most important skills for a Senior Technical Advisor. We ranked the top skills based on the percentage of Senior Technical Advisor resumes they appeared on. For example, 11.9% of Senior Technical Advisor resumes contained Technical Support as a skill. Let's find out what skills a Senior Technical Advisor actually needs in order to be successful in the workplace.

These are the most important skills for a Senior Technical Advisor:

1. Technical Support

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high Demand
Here's how Technical Support is used in Senior Technical Advisor jobs:
  • Provided technical support for new project identification and design, development of contextually appropriate interventions and monitoring and evaluation.
  • Served as Technical Support advocate and provide expertise during product development and design control.
  • Performed technical support responsibilities for 3 domestic chemical/product ITG carriers.
  • Processed inbound and outbound technical support calls
  • Provided technical support to the commercial team on cooling water, oilfield, geothermal, and mining applications.
  • Provided upper level (Supervisor) technical support and trained and monitored new hires in a mentoring role.
  • Processed an average of 250 inbound and outbound technical support calls per month.
  • Project involvement and technical support for USAID has included the following:.
  • Provide technical support and resolve problem for customers who own mobile devices.
  • Managed call flow and responded to technical support needs of customers.
  • Provide technical support for inbound call center customers.
  • Provided quick response technical support to NEC's.
  • Key advocate in implementing in-house technical support tools.
  • De-escalate aggressive situations and provide technical support.
  • Supervised team of 8 employees Trained and encouraged them to develop strategic planning, problem solving, and technical support skills
  • Provided break/fix repairs, hardware and software upgrades, computer set up, and onsite technical support.
  • Provided technical support for Zebra customers that were utilizing various printer SDKs.
  • Advised tier 1 advisor on possible resolutions for escalated technical support.
  • Provided technical support to customers for their phone and/or computer.
  • Serve as "go to" person for other Technical Support Reps while coaching and developing less experienced Technical Support Reps.

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2. Apple

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high Demand
Here's how Apple is used in Senior Technical Advisor jobs:
  • Diagnose and provide a path to resolving inquiries related to all aspects of the appropriate queue (All Apple Products).
  • Use Apple internal systems to accurately enter and track all technical issues from initiation to resolution.
  • Assisted with any technical issues over the phone and helped resolve issues with apple products
  • Maintained a competitive and literate awareness of computer strength in the Apple Industry.
  • Collaborate with Apple's Engineering Team to resolve higher-complexity, technical cases.
  • Served as the last line of support between the customer and Apple.
  • Assisted in resolution of issues for customers with Apple computers and devices.
  • Assisted customers with Apple ID Account Security issues and Password management.
  • Position was eliminated when Sykes' contract with Apple was ended.
  • Serve in the highest level of phone support for Apple.
  • Provide advanced technical support for Apple computers and related software.
  • Correspond with Apple's engineering department to resolve customer issues.
  • Call center troubleshooting solutions for Apple devices and software.
  • Assisted customers with troubleshooting of their Apple products.
  • Keep up-to-date on Apples policies and product releases.
  • Empowered as a manger level representative of apple.
  • Position: Senior Advisor, Tech Support Advised, consulted and supported tech support agents and Apple*consumers.
  • Received the Q3/Q4 2009 AppleCare Excellence Award for performance as measured against KPIs across the group.
  • Served as a Senior Technical Advisor in the Apple Computer Contract Department for Xerox Commercial Solutions.
  • Mentored and supported over 20 lower-tier advisors who provided technical support for dozens of Apple products.

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3. Customer Service

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high Demand
Here's how Customer Service is used in Senior Technical Advisor jobs:
  • Improved team customer service and satisfaction ratings by identifying and leveraging teachable moments and lessons learned.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Provided coaching and mentoring for new customer service representatives.
  • Exhibited proficient customer service skills.
  • Provided technical support and customer service to Apple customers that owned Apple computer, networking devices, and their related applications.
  • Take calls and provide excellent customer service to customers helping them solve issue with there devices.
  • Promoted customer service based on an effective method of acknowledge, align, and assure.
  • Provided JD Power high ranking customer service experiences for which the brand is internationally known.
  • Worked daily with customers and employees to provide excellent customer service regarding technical issue.
  • Maintained Customer Service ACD phone call stats using the Business View Observer system.
  • Provided world class customer service while handling the most difficult issues.
  • Created Bottle & Can Vending Training for Phone-Fix Customer Service Teams.
  • Provide extensive customer service to resolve issues with electronic devices.
  • Solve the technical issue while giving great customer service.
  • Provide excellent customer service to clients and customers.
  • Mortgage Loan Processor, USAA Federal Savings Bank Call center environment with emphasis on heavy inbound and outbound customer service calls.
  • Provided tech support and customer service to customers and level one agents for all Apple products and services
  • Assisted users with basic & advanced technical issues Answered customer service questions about company products/warranties Handled customer requests for management
  • Demonstrated outstanding customer service by building strong rapport with clients, de-escalated issues, and provided top notch client experience.
  • Recognized for providing excep- tional customer service

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4. Hardware Issues

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high Demand
Here's how Hardware Issues is used in Senior Technical Advisor jobs:
  • Solve complex software and hardware issues with nearly all aspects of a Mac computer.
  • Diagnose and resolve software and hardware issues for non-disclosed client.
  • Prepared reports regarding software and hardware issues for engineering.
  • Provided excellent over the phone customer service.Work in Mac Software and diagnosed hardware issues.
  • Diagnosed, isolated and attempted to resolve iOS and hardware issues with client devices.

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5. IOS

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high Demand
Here's how IOS is used in Senior Technical Advisor jobs:
  • Engaged customers based on there understanding of IOS devices and personalized my communication based on there knowledge.
  • Develop training scenarios, engineer mock-up equipment outages for troubleshooting, and administer system tests.
  • Specialized in iOS and integrated application based troubleshooting and repair.
  • Provided customers and co-workers assistance with technical iOS issues and
  • Provided technical support for iOS devices
  • Deliver technical support to Apple customers with iOS devices such as iPhone, iPad, iPod and Apple Watch.
  • Received 20-40 inbound calls per shift to troubleshoot issues with iOS devices, PC and Apple computers.
  • Received advanced training in order to enhance job scope and became an Apple Senior iOS Technician.
  • Assisted customers in the troubleshooting and resolution of issues related to all Apple iOS devices.
  • Maintain a familiarity with the operation of related products, such as iOS devices.
  • Provide superior second-level consulting & support for iOS Hardware & Software.
  • Provide network assistance for Windows/ Mac computer and iOS Devices.
  • Answer user inquiries regarding iOS software and hardware operation.
  • Provided real-time support to everyday users of iOS.
  • Worked with customers with iOS issues.
  • Advanced technical support and troubleshooting for Apple iOS Created new account, reset passwords and configured access for users.
  • Serve as an international technical advisor for all of Apple iOS devices (iPhone, iPad, iPod).
  • Promoted to Senior iOS Technician within three months for outstanding performance and ajendance.
  • Served as customer advisor for Supervised temporary staff iOS devices.
  • Supported all iOS platforms including iPhones, iPods, and iPads.

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6. Infrastructure

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high Demand
Here's how Infrastructure is used in Senior Technical Advisor jobs:
  • Provided strategic planning in all facets from mission objectives, business functions and operation of IT Infrastructure strategy for technology advancement.
  • Implemented Blueprints - dynamic online enterprise documentation and software dependency mapping solution to ensure sustainability of PDC core infrastructure.
  • Represented the Agency in multiple inter-Agency activities including the governance and planning activities for IT standardization and infrastructure reduction.
  • Lead technical authority for Shire network architecture responsible for overall cost reduction and planning for global network infrastructure.
  • Guided community infrastructure maturity and integration activities and leadership of IT transformation leading to Managed Services.
  • Performed network analysis of the current network infrastructure, traffic and capacity requirements.
  • Established a subcontractor relationship with Computer Associates to implement infrastructure management software.
  • Proposed extended capital expenditure changes to IT infrastructure for long-term solutions.
  • Defined and enforced IT infrastructure management standards and policies.
  • Maintained and enhanced a test scripting (in-house) VBA utility and provided training and documentation while on infrastructure team.
  • Provided global coordination between Daimler-Benz (Germany) and Chrysler (U.S.) for Microsoft Services for infrastructure planning.
  • Specialized in Network / Voice Infrastructure design for offshore / international affiliates with strategic and hands on expertise.
  • Optimized the simulation infrastructure (HLA and DIS) for an IR&D mission-system program.
  • Established key advisory role through implementation of best practices for core IT infrastructure services.
  • Created and formalized initial set of database and IT infrastructure management standards and policies.
  • Maintained Citrix infrastructure which consists of approximately 8000 concurrent users.
  • Project Management, completed numerous projects including moves, build ups, relocations, infrastructure rooms and IT projects.
  • Developed RFI, RFP, and RFQs; analyzed responses; negotiated contracts with vendors for voice related infrastructures.
  • Managed the association Gigabit network backbone and infrastructure T1 which consisted of Nortel and Cisco switches/routers.
  • Create technical documentation for all infrastructure equipment BPM identification and creation Project management for all aspects of IT Technical and Development Operations

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1 Infrastructure Jobs

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7. Trouble Shooting

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high Demand
Here's how Trouble Shooting is used in Senior Technical Advisor jobs:
  • Worked with customers to teach them various programs, trouble shooting methods, isolation techniques, and computer security.
  • Advanced tier 1 and tier 2 trouble shooting including database recovery and log work were daily routine.
  • Trouble shooting and outage recommendation.
  • Projected descriptive trouble shooting for remote assistance to work groups in order to meet assigned objectives.
  • Managed Wintel Application Support team for trouble shooting IIS/SUN based web application.

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8. Technical Assistance

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high Demand
Here's how Technical Assistance is used in Senior Technical Advisor jobs:
  • Provided technical assistance and consultation on laboratory commodities related to Supply Chain Management System (SCMS) project in sub-Saharan Africa.
  • Provided technical assistance to principle counterparts on financial management systems, operational management, and strategic and operational planning.
  • Assisted customers in solving Apple computer technical issues, answered commonly asked questions and/or offered technical assistance.
  • Provided high level technical assistance to define user requirements using USE-Case documentation.
  • Provided advice and technical assistance to commanders and subordinate units/elements.
  • Provide field-based technical assistance for Tuberculosis Health Systems Strengthening activities.
  • Received inbound calls and provided expertise technical assistance to Apple customers
  • Develop key strategies for assessing, prioritizing, and implementing country specific M&E technical assistance needs for 57-supported countries.
  • Provided technical assistance for USAID's Reproductive Health Core Group and technical reviewer for Safe Motherhood and Child Survival Projects.
  • Provide technical assistance on family planning, reproductive health and maternal health issues to project activities, including country activities.
  • Provided Technical Assistance to develop business plan, Human resource plan and social marketing strategies for CRS products and services.
  • Provide technical assistance over the phone for wireless Smart phones, tablets and MP3 type devices.
  • Provide technical assistance over the phone and internet to customers for their devices.
  • Updated Requested Technical Assistance forms if issue(s) were unknown.
  • Used Espresso Web trouble ticket system and wrote Requests for Technical Assistance (RTAs) to communicate with Apple On-site Engineering.
  • Provide senior technical assistance for software support for tier 1 advisors and customers in the IOS department.
  • Provided technical assistance and informal trainings to the end-users and conducted network safety briefings at unit level.
  • Provided technical assistance and training for field service technicians .
  • Provide technical assistance to Apple iOS device users and Tier 1 level Support Advisors in the US and Canada.
  • Provided technical assistance to Health Departments, CBOs, in HIV/AIDS counseling and behavioral change interventions.

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3 Technical Assistance Jobs

No jobs at selected location

9. Project Management

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high Demand
Here's how Project Management is used in Senior Technical Advisor jobs:
  • Provide technical advisory and project management for the evaluation, processes implementation and documents preparation for the public private partnerships processes.
  • Control the project management and coordination of engineering efforts to ensure the delivery of well completion and reservoir optimization systems.
  • Project management responsibilities for special projects including staff development, technical materials, internal incentives and other miscellaneous initiatives.
  • Helped companies implement technology by providing Agile Project Management services.
  • Handled project management activities for service center related initiatives.
  • Project Management services and Technical Support; providing support to small business and home owners clients in the Metro Area.
  • Established and maintained a Project Management Office (PMO) concept for company operations.
  • Provided Design, Specification and Project Management for 4 PEMEX Production Facilities.
  • Used MS software for project management and AutoCAD for product development.
  • Educated stakeholders in change and project management best practices.
  • Perform Project Management for web support team.
  • Project Management Maintained and completed Project Key Performance Indicators.
  • Project management o Lead diverse teams from US and India to execute internal audit SOX engagements in multiple international locations on-site.

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8 Project Management Jobs

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10. Phone Calls

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high Demand
Here's how Phone Calls is used in Senior Technical Advisor jobs:
  • Communicate via inbound and outbound telephone calls with customers, as well as direct email communication.
  • Perform multitasking through various customer communications channels including phone calls, email and chat sessions.
  • Managed phone calls to answer technical questions and supplied the proper level of information.
  • Received and processed incoming phone calls from customer or client base.

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11. Training Programs

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high Demand
Here's how Training Programs is used in Senior Technical Advisor jobs:
  • Designed and implemented IT and career progression training programs to enhance technical proficiency and knowledge.

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2 Training Programs Jobs

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12. OS

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high Demand
Here's how OS is used in Senior Technical Advisor jobs:
  • Composed detailed completion programs to ensure proper equipment installation and job execution.
  • Co-authored NATO doctrine and advised operational commanders on countering hostile networks.
  • Mitigate risk and warranty cost by developing customer approved test specifications.
  • Worked closely with first shift engineers and managers in manufacturing providing line support to several robotic work cells.
  • Reviewed the requirement for the Request for Proposal (RFP) from multiple vendor contracts in supporting Network.
  • Worked with business and technical specialists to ensure most effective solutions implemented to meet clients' need.
  • Diagnose and resolve service related issue on iPad, iPhone and iPod on Windows /Mac platforms.
  • Inform customers on support eligibility and possible sale of APP or PPI.
  • Maintained composure and patience in face of difficult customer situations.
  • Implemented Microsoft SMS for remote administration and software queries.
  • Reduced customer cost per foot ($/ft.)
  • Provide shutdown and cutover activities required for application retirement and hosted nonstop services.
  • Diagnose hardware-related problems Responsible for fixing slow connections or troubleshooting Ethernet problems.
  • Provided in-depth analysis and counsel on some of the nation's most advanced defense technologies.
  • Performed post-job analyst to identify root causes and document best practice and lessons learned.
  • Served as a liaison with company counterparts on cross- PSL opportunities.
  • Major clients: General Electric, Sikorsky Aircraft, Derco Aerospace
  • Promoted after one year to the Senior Tech Advisor position.
  • Key Successes Include: Architect of approximately 10 hosted hospital virtualization environments.
  • Content Writer and Monthly Newsletter contributor, write and compose How-To Technical Articles for an internal company website called, Gather.

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13. Business Development

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high Demand
Here's how Business Development is used in Senior Technical Advisor jobs:
  • Conduct research and create materials to support general business development opportunities.
  • Participate in lead generation and business development.
  • Contribute to new business development efforts.
  • Developed and supported business development opportunities.
  • Provide support to business development.
  • Managed business development activities and was a dedicated industry liaison for a health care IT research and development department.
  • Reported to the Vice President of Business Development while working an average of twelve days per month.

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2 Business Development Jobs

No jobs at selected location

14. Information Technology

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high Demand
Here's how Information Technology is used in Senior Technical Advisor jobs:
  • Consulted to the professionals of ICS-Nett, Inc. to establish and deliver information technology solutions to the United States Intelligence Community.
  • Provide Sr. Level Healthcare Information technology Staffing leadership to Pride's newly opened National Healthcare IT Practice.

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5 Information Technology Jobs

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15. Business Requirements

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average Demand
Here's how Business Requirements is used in Senior Technical Advisor jobs:
  • Conducted meetings with software principals and consulting vendors to review proposals, business requirements and technical specifications.
  • Evaluated the customer business requirements and worked with engineering proposing an efficient and cost effective solution(s).
  • Work closely with external data processing engines / settlement systems for new business requirements and report setup.
  • Developed use cases and final business requirements documents (BRDs).

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16. Technical Advisors

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Here's how Technical Advisors is used in Senior Technical Advisor jobs:
  • Support other technical advisors with technical product questions and diagnose end user problems using systematic listening and probing approach.
  • Supervised assigned Technical Advisors and/or Technical Associates to ensure the quality performance and continuous professional development.
  • Oversee 6 international technical advisors.
  • Trained and supervised Junior Technical Advisors to manage and solve highly emotional impotence related problems between patients and their spouses.
  • Provide inbound technical support for both end users and Tier 1 Technical advisors for desktop computers and mobile devices.
  • Supervised a Plant Engineering (Reactor Engineering, Shift Technical Advisors, Computer Engineering, Refueling Engineering) group.
  • Monitored Tier 1 Technical Advisors and helped them improve on metrics and basic call handling.
  • Take ownership of escalations from technical advisors, apple retail stores, and wireless carriers.
  • Manage, mentor and train lesser experienced technical advisors and trainee engineers.
  • Provided input for Tier 1 technical advisors training development.
  • Mentor new Senior Technical Advisors.

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3 Technical Advisors Jobs

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17. Issue Resolution

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Here's how Issue Resolution is used in Senior Technical Advisor jobs:
  • Informed customers about issue resolution progress.
  • Worked within a team of other professionals as part of a networked group for faster issue resolution.
  • Resolved customer issues by providing support or escalation for support to system support engineers for issue resolution.
  • Work together with Engineering for complete issue resolution if necessary.
  • Follow up with customers to confirm issue resolution.
  • Work with engineers for issue resolution.
  • Diagnose and resolve customers problems Provide client/customer support and technical issue resolution via Phone, E-Mail, and other electronic medium.
  • Take ownership of cases that cant be closed in one sitting and continue to follow up with customers until issue resolution.
  • Researched and proposed a major (classified) program for Combatant Commander (COCOM) Operational Issue Resolution process.
  • Researched issues on various computer systems and databases to resolve complaints and answer inquiries .Informed customers about issue resolution progress.

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2 Issue Resolution Jobs

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18. Cloud

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average Demand
Here's how Cloud is used in Senior Technical Advisor jobs:
  • Developed, co-led research program focusing on risks specific to integrating cloud-based outsourcing into NPS-based payment platforms.
  • Served as an industry expert in IT capabilities and data management, cloud computing and network communications design and management.
  • Negotiated cloud based software licensing and implementation contracts totaling in the $1 million+ range.
  • Performed competitive analysis for the Dell CCC (Cloud Client-Computing) portfolio.
  • Assessed DCGS, JIOC-IT, Information Integration Program (I2P), DI2E, IC CORE, and cloud-based technologies.
  • Planned and implemented Microsoft Intune cloud-based software and hardware management solution for multiple clients
  • Keep in touch with customers and make sure their devices and programs like iTunes and iCloud are working properly.
  • Enable and disable iTunes and iCloud accounts for security reasons.
  • Work on all hand held devices plus Itunes and Icloud accounts resetting passwords, security questions and enabling or disabling accounts.
  • Work also includes account security for iTunes and iCloud accounts.Held supervisory position with the Apple Express Program until the program was
  • Design custom KPI dashboards to measure on-going performance using cloud computing tools (e.g.
  • Banned, unbanned, and remove credit cards from iCloud and iTunes accounts.
  • Used iDesk, iLog, MZ Support, iCloud Support app to investigate issues.

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2 Cloud Jobs

No jobs at selected location

19. DOD

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average Demand
Here's how DOD is used in Senior Technical Advisor jobs:
  • Supervised and trained Military and Civilian employees on Property accountability in accordance with all DOD Unit Supply Regulations.
  • Provide system administration support for DoDIIS Baseline systems.
  • Perform tactical troubleshooting and repair/replacement of DoDIIS client, DoDIIS Desktop VTC, JWICS VTC, and DoDIIS Secure VOIP.
  • Install new releases and upgrades of DoDIIS Baseline of network appliances at Fleet Forces sites and ships.
  • Derived system requirements, developed DoDAF architecture views, and testing program.
  • Serve as a Liaison between the Government Client and other DoD agencies.
  • Provide spectral technology support to DoD/IC customers.
  • Branch chief of SAIC System Administrators that worked at SAIC facilities and various offices within a major DOD agency.
  • Searched for projects to bid through Professional Contacts, FW Dodge Construction, IsqFt and other avai
  • Provided eMatrix software consulting services for this large Department of Defense (DOD) services provider.

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6 DOD Jobs

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20. Internet

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average Demand
Here's how Internet is used in Senior Technical Advisor jobs:
  • Installed and managed Internet accessibility, including configuration of Cisco routers.
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more.
  • Configured Firewall, DNS and BigIP for intranet and internet users.
  • Managed the Trusted Internet Connections (TIC) rollout and compliance program.
  • Assisted customers with Firewalls, Anti-Virus, Malware and Internet security.

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21. Technical Expertise

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Here's how Technical Expertise is used in Senior Technical Advisor jobs:
  • Provided upper management, technical expertise and over sighted the communication and electronic facility in both Germany and Northern Iraq.
  • Turned adversarial relationships with carriers to cordial, cooperative ones through hard work, technical expertise, and great customer service.
  • Provided sales and technical expertise in support of product and services sales for a major technology retail chain.
  • Provide technical expertise and advice on the set-up, commissioning and operations of all special projects.
  • Provided technical expertise in marine vessel logistics support and maintenance practices for LCS ships.
  • Use technical expertise to diagnose, troubleshoot and resolve customers' iOS software or hardware issues at high-call volumes.

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10 Technical Expertise Jobs

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22. Capacity Building

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average Demand
Here's how Capacity Building is used in Senior Technical Advisor jobs:
  • Assisted in laboratory capacity building and system strengthening in Africa.
  • Designed a civil society capacity building plan that targeted key partners and facilitated resource support through a small grants program.
  • Advise the Commission of Public Integrity and assist in commission capacity building.

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23. New Product Development

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Here's how New Product Development is used in Senior Technical Advisor jobs:
  • Assisted new product development teams testing new products before and during release stages, finding bugs and issues in products.

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24. Technical Advice

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Here's how Technical Advice is used in Senior Technical Advisor jobs:
  • Provided expert technical advice on all supported applications and proprietary systems.
  • Provide expert technical advice and troubleshooting to Apple Inc. customers in an inbound/outbound call center setting.
  • Worked closely with the internalsales department and attended customer meetings when technical advice was sought by the customer.
  • Provide technical advices in Teradata physical data model design and implementations.

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1 Technical Advice Jobs

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25. Unix

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average Demand
Here's how Unix is used in Senior Technical Advisor jobs:
  • Worked closely with SiteMinder/LDAP team, DBA Engineering Team, Developers, Web Engineering Team, UNIX SA Team.
  • Reviewed systems including MainFrame, Unix, Oracle Databases (Oracle and Sequel Server).
  • Assisted customers with the installation of product on MVS and UNIX based platforms.
  • Worked with UNIX/Wintel SA group for daily server maintenance, application deployment on various web servers.

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26. HIV

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average Demand
Here's how HIV is used in Senior Technical Advisor jobs:
  • Participated in developing a tool kit for monitoring and evaluation of HIV/AIDS Voluntary Counseling and Testing programs.
  • Coordinated diverse stakeholders throughout Angolan government to mainstream HIV/AIDS prevention.
  • Advocated with education officials on health and HIV/AIDS, and oversaw committed budget line items for HIV in the education budget.
  • Led a project embedded in the Angolan health system to facilitate HIV/AIDS policy formulation.
  • Developed HIV/AIDS programs (Ethiopia) and ARV treatment scale-up (Uganda).
  • Devised Plan USA initial strategy for PEPFAR (President's HIV/AIDS initiative).
  • Supported the development and implementation of HIV Programs in the respective country.
  • Serve as the global focal point for American Red Cross HIV/AIDS initiatives.
  • Develop an HIV/AIDS strategy and business plan for new project development.
  • Directed HIV/AIDS strategic planning activities for the education system.
  • Worked as senior architect for Aster/Hadoop Big Data solution initiatives for data archiving solution.
  • Assist PEPFAR-funded regional field offices, host country governments, and NGOs in the design and implementation of HIV programs.
  • PROD Data backup, archive and refresh to QA/DEV using Teradata BAR & Tivoli.

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2 HIV Jobs

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27. R

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Here's how R is used in Senior Technical Advisor jobs:
  • Provide senior technical software licensing on licensing models, product use rights and licensing metrics/entitlements for vendor-published server software assets.
  • Reviewed and made recommendations for all cannibalization actions.
  • Lead Data Architect across divisional spend management systems (Heritage Chase, JP Morgan and Bank1One), under CMM guidance.
  • Perform research on drilling technology for use in Arctic environments, along with background research on wells to be decommissioned.
  • Analyze and resolve complex hardware and software LIS technical system problems and interfaces routinely with ESD and USARC units.
  • Receive, submit, coordinate, and track Trouble Tickets regarding any and all network issues affecting supported systems.
  • Developed a solution by setting up repairs, providing empathy, and resolving issues for the best possible outcome.
  • Attend Information Management Officer Meetings and assess any software or policy changes on the impact to supported systems.
  • Permit environmentally sensitive land use for drilling and construction of a 12-mile ice road along with Pad.
  • Presented to customers, analysts and technical press at trade shows, partner and Analyst Conferences.
  • Establish common processes and procedures for support of LIS on the Army Reserve Network.
  • Monitor network activity for all objects in the Logistics OU using appropriate tools.
  • Developed and distributed a weekly aircraft status report for all assigned aircraft.
  • Prepare memorandums, status reports, and information papers as directed.
  • Assist with implementing policy and procedures/methods to harvest and reuse licenses.
  • Assess risks and opportunities within the software portfolio.
  • Assist in preparing AFE for drilling projects.
  • Assist in design of well profile.
  • Generated relevant, engaging content (text and video) to market Dell Desktop Virtualization solutions.
  • Validated software entitlements and product use rights across major software vendors (Oracle, EMC/VMWare, IBM, and Citrix).

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28. Sharepoint

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Here's how Sharepoint is used in Senior Technical Advisor jobs:
  • Developed SharePoint templates/methodologies in conference, migration management.
  • Guided development team for SharePoint Portal enhancement.
  • Designed, implemented, and currently manages the Centers for Medicaid & CHIP SharePoint site collection as Site Administrator.
  • Coordinated Department-wide SharePoint users group and organized first State SharePoint Conference for 400 staff.
  • Drafted SharePoint road maps and analyzed network issues.
  • Install and configured SharePoint Server.
  • Maintained internal test system servers, administrator for department SharePoint site, and department wiki site.
  • Process consultant aiding the client in developing collaborative SharePoint basedenvironments used for maintenance activities, engineering workflows and documentcontrol.

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29. Problem Resolution

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Here's how Problem Resolution is used in Senior Technical Advisor jobs:
  • Documented problem resolutions and followed up with customers to ensure customer satisfaction.
  • Assist customers and provide information and direction for problem resolution.
  • Provided thorough support and problem resolution for customers.
  • Trained 3 Chief Executing Officer's on basic end-user IT fundamentals and problem resolution, which reduced down time.

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30. Active Directory

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low Demand
Here's how Active Directory is used in Senior Technical Advisor jobs:
  • Maintain and administrator of Active Directory OU; software/hardware deployment.
  • Defined practices for risk mitigation and change control during migration to Active Directory and deployment of Windows XP
  • Handled migration to Active Directory for environment of over 500 clients, including servers and desktops.
  • Designed, architect and upgraded Windows NT to Windows 2000 Active Directory.
  • Create and maintain Group Policy Objects in Active Directory.

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31. SME

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Here's how SME is used in Senior Technical Advisor jobs:
  • Led infectious waste management assessment team in Swaziland and developed recommendations for national implementation plans.
  • Planned and engineered future Information Technology (IT) requirements and conducted technology assessments.
  • Make recommendations for project structure and implementation based on this assessment.
  • Conduct operational risk assessments, mitigation strategies and implementation plans.
  • Performed penetration tests, vulnerability assessments, and security audits.
  • Command Mobile SME/PED integration and accreditation engineer.
  • Managed through subordinate units a staff of 185 professionals in defendant assessment, sanctions-based supervision and treatment services.
  • Conducted customer service and relationship building, equipment demonstrations, needs assessment, and issue resolution.
  • Developed new test methods (both laboratory and field applications) for fuel quality assessment.
  • Conducted multiple technical assessments, evaluations, and security analyses of 9 NEC's.
  • Researched issues, prepared team of volunteers, and answered questions posed by Congressmen.
  • Participated in the mid-term assessment of the integrated Family Health Program in Ethiopia.
  • Participated with agent assessments and field service training.
  • Serve as the LIS network SME representative on the USARC G4 Change Control Board (CCB).
  • Bring in SME's when appropriate.
  • Served as SME on quality management extract filters Created and implemented automated database compare report that saved total processing time.
  • Played vital SME role in end-to-end solution design and architecture for Dell's global Call center application implementation using Siebel CRM.
  • Developed, implemented and maintained global HSEC technical systems (incident management, risk assessment, reporting, etc.).
  • Participated in multi-country PCR laboratory assessment for H1N1 surveillance led by USAID DELIVER Project and WHO.
  • Direct development of risk assessment databases Coordinate, develop, and deliver EHS training

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32. Data Entry

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Here's how Data Entry is used in Senior Technical Advisor jobs:
  • Prioritized data entry daily to ensure customers' needs were met.
  • Maintained records through data entry.

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33. LAN

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Here's how LAN is used in Senior Technical Advisor jobs:
  • Partnered with senior leadership to transition firm s business approach from solely investment management to financial planning environment.
  • Developed process models and tools, including evaluating/improving simulation methods using actual plant data
  • Provided diagnostics market surveillance; advised on lab logistics and forecasting.
  • Provided pricing for potential projects during budgetary planning.
  • Conducted classes for customers and prospective customers in the configuration and application of ETI Extract, a multiple language generator.
  • Help with LAN / WAN connectivity issues by working with the Hospitals IS department to troubleshoot and make necessary changes.
  • Researched & wrote all lesson plans, handouts & multimedia presentations for the only UN-accredited EOD Training Program.
  • Experience in handling project kick offs, resource scheduling, planning, change and quality controls project initiatives.
  • Included quality assurance, financial, and equipment plans - completed two weeks ahead of schedule.
  • Coordinated the operation, maintenance, planning, and management of telecommunications systems and networks.
  • Led World Class Metrics initiative within Global IT to create balanced scorecard for Leadership Team.
  • Planned and performed 15 application and security access control reviews for Retail Mortgage Bank.
  • Increased annual fees charged for financial planning from approximately $900K to $1.7M.
  • Planned and allocated daily work assignments and schedules.
  • Deliver training sessions across the Australia/New Zealand and Asia-Pacific regions including theory and hands-on.
  • Managed trade shows, including all phases beginning with booth planning, set-up, organizing platform artists and prepartion of models.
  • Negotiated supplyside agreement for sale of Renewable Energy Certificates (REC) produced from solar, biomass and landfill gas.
  • Increased number of Financial Advisors practicing planning from ~ 5% to currently over 30% and rising.
  • Managed development of intranet service on internal LAN Implemented corporate wide Email services using POP3 server on AS400
  • Planned onsite meetings and provided remote training with offsite vendors.

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34. Technical Problems

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Here's how Technical Problems is used in Senior Technical Advisor jobs:
  • Provided solutions to advanced technical problems.
  • Resolved service, and technical problems for customers by asking clear and specific questions.
  • Assist Apple iOS (iPhone, iPad, iPod Touch) users with technical problems on their devices.

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1 Technical Problems Jobs

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35. New Advisors

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Here's how New Advisors is used in Senior Technical Advisor jobs:
  • Subject Matter Expert (SME) on chats with new advisors assisting with training and nesting
  • Mentor to new advisors on-boarding to ensure call quality and resolution.

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36. QA

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Here's how QA is used in Senior Technical Advisor jobs:
  • Assisted in designing and implementing community development programs in Yemen, Palestine, Morocco, Qatar, Afghanistan and Kuwait.
  • Assisted QA in managing changes to test environment and developed test plans, including test cases & scripts.
  • Conduct regular site visits to all operational sites and conduct internal QA as required.
  • Worked with the Development and QA manager, create the plan utilizing iterative development.
  • Created processes for Deployment, Release Management, Security, Hiring & QA.
  • Worked with Advanced Energy in solidifying LEAP's QA plan.
  • Contribute to overall product development by actively performing QA testing, reviewing marketing and developing contractual deliverables.
  • Developed code, system design and test/QA plans for all solutions and often coordinated the national or international rollout.
  • Received excellence award for mitigating piping vibration and cryogenic pipe supports for Barzan project in Qatar.
  • Performed technical audits for CM per DOE-1073, and NQA-1audits of Vendors' programs.
  • Optimized and maintained Local Area Networks and ensured QA / QC compliancy.
  • Designed and administered software QA lab Responsible for the Westwood facility conversion onto Fidelity network backbone environment.

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37. HR

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Here's how HR is used in Senior Technical Advisor jobs:
  • Collaborated with Sales and Operations teams to support opportunities through new product development and new/existing client assignments.
  • Aligned technology with business strategy through gap analysis, process redesign and governance.
  • Make fit-for-purpose application recommendations through well condition analysis.
  • Insured customer satisfaction daily through coordination and recommendations.
  • Channel partner development through engagements and support.
  • Established impeccable reputation; known throughout all levels of management and departments in home office and all levels of field network.
  • Participated in large scale move of over 1,000 users within a six month period to three different locations.
  • Walk the customer through the basic troubleshooting steps keeps records of the steps that were provided.
  • Provide technical support through all environments for data center migration (Windows and Linux).
  • Submit information for the customer to engineers, hr, as well as customer relations.
  • Supervised and rated three First Line Leaders and personally managed all Soldier's affairs.
  • Doubled sales to one of our primary key accounts for three consecutive years.
  • Provided EOD/C-IED support to ISAF & US Special Forces throughout the region.
  • Coordinated storage & movement of explosives throughout Afghanistan & Pakistan.
  • Handled classified EOD missions throughout Afghanistan & Pakistan.
  • Reduced business process life cycle time by eliminating bottlenecks in business processes through analyzing and recommending process enhancements at Morgan Stanly.
  • Provide white glove support to customers through out the U.S.
  • Served as the Senior Technical Advisor for Area Support Team Three (AST 3).
  • Monitored project resources, schedules, costs, risks, and changes throughout project lifecycles.
  • Resolved 750+ troubleshooting cases regarding Mac, Windows, Chrome, iOS, and Android operating systems Projects StreetChange

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2 HR Jobs

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38. API

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Here's how API is used in Senior Technical Advisor jobs:
  • Engaged on credit risk related projects with specific focus on the implementation of Basel II/Basel III regulatory framework for capital adequacy.
  • Reduced operating capital by 33% by statistically analyzing equipment utilization and redeploying excess equipment.
  • Forecast annual capital and operational budget requirements for network growth and technology refresh projects.
  • Supported capital project investment analysis process and hypothesized future retail investment governance improvements.
  • Provide calculations demonstrating equipment meets API standards.
  • End to end design and development of tools and small applications using rapid prototyping and agile methodologies.
  • Worked with the Quality Group to align philosophies and prepare for API and ISO certification audits.
  • Presented Manufacturing is Part of the Supply Chain at APICS 6-Packed Conference.
  • Led the team evaluating technologies for the next generation access API.
  • Managed all quality control efforts in accordance with API standards.
  • Completed design of $3M+ capital development project.
  • Improved corporate piping and valve specifications by optimizing design practice taking into account of capital efficiency while still ensuring safe operation.
  • Corrected and re-plotted all active voter demographics within Pinellas County using MapInfo software.
  • Venture Capital (VC's) Business Partnerships for startups with innovative technologies.
  • Improved financial controllership, analyzed deal structures, and reviewed technical aspects of business transactions at various GE Capital businesses.
  • Key Accomplishments Created lab testing procedures and served as co-chair for API sub-committee work group on displacement cleaning efficiencies.

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39. Business Units

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Here's how Business Units is used in Senior Technical Advisor jobs:
  • Minimized downtime by managing event with multiple business units.
  • Collaborated with business units for cost model analysis.
  • Assumed pivotal role in implementing the enterprise PSIM initiative across DHS business units.

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40. Customer Complaints

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Here's how Customer Complaints is used in Senior Technical Advisor jobs:
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Utilized strong verbal communication and active listening skills to resolve customer complaints.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.

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41. Product Knowledge

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Here's how Product Knowledge is used in Senior Technical Advisor jobs:
  • Provided well-formatted plans for consulting engagements and communicated detailed product knowledge.
  • Educated distributors, salon personnel and Cosmetology schools nationwide on product knowledge of skincare, make-up and hair products.
  • Maintain an elite level of product knowledge in all Apple products and service offerings.
  • De-escalate calls in order to restore relationships between the customers who request in-depth product knowledge or express dissatisfaction with Apple products.

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42. Complex Technical Issues

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Here's how Complex Technical Issues is used in Senior Technical Advisor jobs:
  • Take escalated calls due to customer dissatisfaction, and/or complex technical issues.
  • Assisted all customers with complex technical issues with Iphones, Ipads, and Ipods.

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43. Technical Solutions

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Here's how Technical Solutions is used in Senior Technical Advisor jobs:
  • Provide technical solutions for customers.
  • Worked to provide consumers and businesses with technical solutions during the new computer buying process.
  • Offer advise software, hardware, technical solutions based on clients needs.
  • Help production support team debug production job failures and provide technical solutions.

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2 Technical Solutions Jobs

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44. CIO

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Here's how CIO is used in Senior Technical Advisor jobs:
  • Conduct CIO-level consulting engagements with clients, matching business requirements to technology infrastructure and MSP (Managed Service Provider) services.
  • Coordinate all planning activities for devolution events; represent the FEMA CIO during DHS Devolution exercises (two) and events.
  • Staffed quarterly IC Director and IC CIO meetings on behalf of USDI/DNI/PDDNI to ensure CIO initiatives aligned to Director's mission.
  • Oversee the tactical deployment of the Critical OCIO Disaster Response Team (DRT) as needed.
  • Served as Senior Technical Adviser to the Associate CIO for IT Operations & Engineering.
  • Represented Government Senior Executive at IC CIO Council.
  • Participated in research projects that examined the effects of current or proposed socio-economic legislative and regulatory changes.
  • Created Counterterrorism and Suspicious Activity reporting guide for critical infrastructure.

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1 CIO Jobs

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45. Halliburton

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Here's how Halliburton is used in Senior Technical Advisor jobs:
  • Set up lunch and learns with newer engineers who had no history with Halliburton.
  • Courted the same management team that had ceased doing business with Halliburton.
  • Secured and maintained Halliburton's largest account (Chevron).
  • Worked as Senior Technical Advisor in Tech Team of Halliburton China from 2011.11 to 2013.08.
  • Worked as Senior Technical Advisor in Halliburton Consulting -geomechanics from 2013.08 to 2016.10.

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46. Customer Interactions

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Here's how Customer Interactions is used in Senior Technical Advisor jobs:
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Trained staff on how to improve customer interactions.

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47. New Technologies

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Here's how New Technologies is used in Senior Technical Advisor jobs:
  • Evaluated new technologies, OEM vendor Technical Liaison, as well as Customer Liaison for Warranty negotiations.
  • Experimented with new technologies and routines to increase efficiency and reduce processing time.

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4 New Technologies Jobs

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48. Subject Matter

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Here's how Subject Matter is used in Senior Technical Advisor jobs:
  • Served as payroll and reporting subject matter expert, advising clients, and internal product managers and sales staff.
  • Subject matter expert on Content Addressed Storage (CAS) and Networked Attached Storage (NAS).
  • Served as subject matter expert to partnering companies for training, mentoring, sales guidance and direction.
  • Represented the FAA as a subject matter expert at the RTCA NextGen Advisory Committee and Sub-Committee.
  • Provided subject matter expert support in relation to Data Warehouse and General Ledger.
  • Served as Subject Matter Expert and Product Champion on device syncing.
  • Supported Tier 1 agents as a Subject Matter Expert.
  • Subject matter expert in disease surveillance.
  • Subject matter expert Meaningful Use.

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4 Subject Matter Jobs

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49. Outbound Calls

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Here's how Outbound Calls is used in Senior Technical Advisor jobs:
  • Managed a high volume of inbound and outbound calls while still maintaining excellent customer service.
  • Follow up with customers on outbound calls to provide additional service.
  • Handle inbound and outbound calls with Apple.
  • Take inbound, outbound calls.

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50. ETL

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Here's how ETL is used in Senior Technical Advisor jobs:
  • Created and maintained ETL financial interfaces for carriers, clients, and data warehouse.
  • Converted Informatica ETL processes to Syncsort DMX-h ETL processes using MapReduce as execution engine.

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Senior Technical Advisor Jobs

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20 Most Common Skills For A Senior Technical Advisor

Technical Support

15.1%

Apple

14.7%

Customer Service

14.4%

Hardware Issues

10.4%

IOS

8.0%

Infrastructure

4.6%

Trouble Shooting

3.9%

Technical Assistance

3.7%

Project Management

3.0%

Phone Calls

3.0%

Training Programs

2.6%

OS

2.4%

Business Development

2.3%

Information Technology

2.0%

Business Requirements

1.9%

Technical Advisors

1.8%

Issue Resolution

1.8%

Cloud

1.5%

DOD

1.5%

Internet

1.4%
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Typical Skill-Sets Required For A Senior Technical Advisor

Rank Skill
1 Technical Support 11.9%
2 Apple 11.7%
3 Customer Service 11.4%
4 Hardware Issues 8.3%
5 IOS 6.3%
6 Infrastructure 3.7%
7 Trouble Shooting 3.1%
8 Technical Assistance 2.9%
9 Project Management 2.4%
10 Phone Calls 2.3%
11 Training Programs 2.0%
12 OS 1.9%
13 Business Development 1.8%
14 Information Technology 1.6%
15 Business Requirements 1.5%
16 Technical Advisors 1.4%
17 Issue Resolution 1.4%
18 Cloud 1.2%
19 DOD 1.2%
20 Internet 1.1%
21 Technical Expertise 1.1%
22 Capacity Building 0.9%
23 New Product Development 0.9%
24 Technical Advice 0.9%
25 Unix 0.9%
26 HIV 0.9%
27 R 0.8%
28 Sharepoint 0.8%
29 Problem Resolution 0.8%
30 Active Directory 0.8%
31 SME 0.7%
32 Data Entry 0.7%
33 LAN 0.6%
34 Technical Problems 0.6%
35 New Advisors 0.6%
36 QA 0.6%
37 HR 0.6%
38 API 0.6%
39 Business Units 0.6%
40 Customer Complaints 0.6%
41 Product Knowledge 0.6%
42 Complex Technical Issues 0.6%
43 Technical Solutions 0.6%
44 CIO 0.5%
45 Halliburton 0.5%
46 Customer Interactions 0.5%
47 New Technologies 0.5%
48 Subject Matter 0.5%
49 Outbound Calls 0.5%
50 ETL 0.5%
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10,256 Senior Technical Advisor Jobs

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