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Top 50 Senior Technical Analyst Skills

Below we've compiled a list of the most important skills for a Senior Technical Analyst. We ranked the top skills based on the percentage of Senior Technical Analyst resumes they appeared on. For example, 7.0% of Senior Technical Analyst resumes contained Customer Service as a skill. Let's find out what skills a Senior Technical Analyst actually needs in order to be successful in the workplace.

These are the most important skills for a Senior Technical Analyst:

1. Customer Service

demand arrow
high Demand
Here's how Customer Service is used in Senior Technical Analyst jobs:
  • Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.
  • Directed Customer Service personnel in troubleshooting customer impact and technical issues.
  • Ensured quality throughout organization and excellent customer service.
  • Explained highly complex technical issues in lay terms to users of the service, and learned customer service etiquette.
  • Awarded exceptional customer service reviews, for providing guidance and business knowledge to implement a correct course of action.
  • Acted as first line of contact for customer supervisor requests applying vast technical and customer service aptitude.
  • Exhibit strong communication, critical thinking, multitasking, troubleshooting, and customer service skills.
  • Provided customer service to users via email, phone calls or face to face meetings.
  • Develop project plans to resolve issues and improve customer service and follow through until completion.
  • Trained help desk team in customer service resulting in higher level of customer satisfaction.
  • Managed computer development and deployment for sales and customer service throughout 4 states.
  • Created a self-service portal for SCCM custom requests to enhance customer service experience.
  • Provide telephonic and in person customer service to hospital employees and management.
  • Measured and reported on team's performance to improve customer service.
  • Maintained an outstanding record of technical support and customer service.
  • Maintained significant accomplishments in the desktop and mainframe customer service support.
  • Maintained a 86% first call resolution(FCR), thereby reducing call back rates and enhancing customer service experience.
  • Key Responsibilities Member of Leadership team, responsible for planning strategies, objectives and goals for the customer service team.
  • Set up a NOC, Client Relations and Customer Service Call Center.
  • Trained junior analysts on Advisor Products and providing customer service.

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1 Customer Service Jobs

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2. Data Warehouse

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high Demand
Here's how Data Warehouse is used in Senior Technical Analyst jobs:
  • Coordinate several data warehouse projects to support various sales and distribution business units in their migration from legacy processing.
  • Maintained daily production controls and balances to ensure data quality and accuracy in data warehouse.
  • Work closely with Enterprise Data Warehouse developers to translate business requirements into data modeling solutions.
  • Participate in Data Modeling sessions to identify data warehouse requirements.
  • Performed Requirement analysis for moving the FAS140 data from the GL (General Ledger) tables into the Corporate Data warehouse.
  • Worked closely with architecture team to understand and design the data models for the entire process to build Data Warehouse.
  • Served as KFC subject matter expert to new project evaluation team and to proof-of-concept team developing data warehouse cube processing.
  • Provide support for the Daily loading of data into Data warehouse for CIF B2B and Sales force.com.
  • Partnered with business to discover, develop and present actionable information from the Business Data Warehouse.
  • Developed a star schema model for global data warehouses and subject specific data marts.
  • Created and maintained Layout documents for building physical models for the data warehouse.
  • Designed and generated complex reports from the data warehouse using DB2 SQL.
  • Implemented a SQL Server 2008 Fast Track Data Warehouse environment.
  • Team build within the data warehouse group.
  • Partnered with business and technical team that redesigned Informix data warehouse for optimal performance.
  • Provided administrative support for Informix data warehouse.
  • Used Informatica Power Center tool for extraction, transformation and load (ETL) of data in the Data warehouse.
  • Developed a Data Warehouse system to support the TJMaxx side of the business.
  • Assisted Teams to implement Leadership Engine for Data Warehouse and Onboarding.
  • Migrated the Dupont Sales Reporting Data warehouse system from Cognos 7 series to Cognos-8.

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2 Data Warehouse Jobs

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3. Technical Support

demand arrow
high Demand
Here's how Technical Support is used in Senior Technical Analyst jobs:
  • Provide technical support for a custom software/hardware solution provider for tire retread operations deployed in approximately 220 locations.
  • Provided functional and technical support for Relativity issues and requests.
  • Provided senior technical support to both in-house staff and user departments for all local software, hardware, and network applications.
  • Have maintained an outstanding record of technical support service, resolving 90% of all trouble tickets on first attempt.
  • Provided technical support to Verizon Wireless retail stores and regional offices located in the south-central part of North Carolina.
  • Provide consulting and advanced technical support to first level computer help centers and other IT professionals.
  • Provide remote and on- site technical support and administration services for local and nation-wide users.
  • Provided technical support for networks, development environments, production systems and services.
  • Create technical support documents for both 1st tier support personnel and end users.
  • Served as a senior technical support professional for multiple technologies across the enterprise.
  • Provide technical support in the analysis and design of complex network systems.
  • Provide technical support for Smart Practice Aid accounting and auditing software.
  • Provide technical support for Microsoft Exchange as required.
  • Provide on-demand technical support for diverse industry clients.
  • Provided Oracle OLAP application technical support.
  • Provided research, documentation, and knowledgebase development and maintenance of Tier 1 and Tier 2 technical support issues.
  • Represented Consumer Technical Support (CTS) in Dell Product Group/Engineering meetings and new product rollouts.
  • Provided day-to-day technical support in a help desk/call center environment, using "call ticket" system to document work activities.
  • Provide Technical support to the Both Acquisitions and Divestiture Engineers and Reserves Preparation of year end reserves reconciliation and smog report.
  • Provided 24 hour on-call technical support for all supported voice systems including Avaya PBX, CMS, and Audix.

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10 Technical Support Jobs

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4. Pl/Sql

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high Demand
Here's how Pl/Sql is used in Senior Technical Analyst jobs:
  • Developed SQL, PL/SQL Stored procedures, triggers and cursors for implementing Complex business rules and transformations.
  • Developed data feed scripts in Perl and PL/SQL for Cargo Claims agents in Region and District locations.
  • Worked in migration from WCS 6 to WCS 7 and also in data migration using PL/SQL.
  • Addressed support requests/tickets (investigating, code modifying using Oracle PL/SQL and code review).
  • Involved in writing PL/SQL scripts and execute them to resolve the Production issues.
  • Web Application to query Customer Tracking System information using the PL/SQL web cartridge.
  • Designed and developed Proof of Delivery modules using Oracle Forms and PL/SQL.
  • Used mediator for calling PL/SQL programs based on the routing logic.
  • Created PL/SQL programs to be used within the BPEL process.
  • Created PL/SQL packages, procedures, functions for data population.
  • Used PL/SQL for retrieving data from the back end.
  • Mentor team members on PL/SQL programming syntax and principles Program listings, reports, and data imports using SAS
  • Created customizations within hosted applications to support client needs utilizing PL/SQL, SQL and Unix scripts.
  • Involved in the implementation of Oracle PL/SQL Involved in the implementation of Shell scripts.
  • Administer application and LDAP access Troubleshoot application issues and provide reporting via PL/SQL.

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5. Infrastructure

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high Demand
Here's how Infrastructure is used in Senior Technical Analyst jobs:
  • Assist in planning and documenting changes of hardware/software infrastructure relating to configuration policies at indicated in IT Standards and Policies.
  • Delivered business and technical support, including problem diagnosis, troubleshooting and resolution for application-related issues and customer infrastructure challenges.
  • Managed RFP responses, infrastructure maturity modeling, and account projects in the Atlanta, GA and the Chicago Metro areas.
  • Manage and support VIM infrastructure of Application, SQL, Mediation, and OLAP servers on windows 2003 & 2008 platform.
  • Change Control Program Coordinator for U.S., U.K., and Singapore technology operations: architecture, infrastructure, and development teams.
  • Maintain all servers and office network infrastructure including network, phone wiring, network switches, and access points.
  • Research and provide recommendations for direction of company s IT infrastructure based on their needs and budget constraints.
  • Coordinate between infrastructure deployment teams - Server / Network / Data Center / Disaster Recovery / Application.
  • Gained exposure to Cisco IP infrastructure and IP technology via participation in discovery team.
  • Coordinated the installation of the network infrastructure for a new EP lab build-out.
  • Led a team of two as well as two contract infrastructure teams.
  • Attended OAC's and was the contact for infrastructure questions.
  • Work with infrastructure teams in resolution of issues.
  • Provide leadership and exercise resourcefulness in accomplishing repairs to the telecommunications infrastructure.
  • Plan and execute middleware and infrastructure upgrades for global applications.
  • Design and plan from AS400 cloud deployment (Manhattan Assoc Warehouse Management System) to distribution center infrastructure supporting Omni-channel initiative.
  • Acquired from contracting through TEKSystems by Dell DCS to oversee technical support of Microsoft's various Platforms of Cloud Infrastructure.
  • Researched and reviewed the new Lotus Notes products in a timely manner with a minimal impact on existing Infrastructure.
  • Managed and monitored the vmware infrastructure using VI and vsphere client and performed maintenance as required.
  • Project manage multiple groups within the IT infrastructure to ensure the overall satisfaction of the client.

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19 Infrastructure Jobs

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6. Desktop

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high Demand
Here's how Desktop is used in Senior Technical Analyst jobs:
  • Provided full desktop support for all users including problem resolutions for applications, software installation, and hardware fixes or replacement.
  • Install, configure, and maintain the functionality of facility desktop systems, together with peripheral appendages and software.
  • Worked with users and Global Desktop Packaging team to package applications for compliance with Citigroup's operating system.
  • Facilitated as liaison between, IT sponsors, Desktop Engineering, Field support, Software/Hardware Asset management.
  • Tested deploying and managing desktop images and pushing updates as required to complete proof of concept.
  • Manage the desktop hardware and software inventory and procuring hardware, software and related supplies.
  • Imaged laptops, tablets and desktops in a PXE Boot environment utilizing MDT 2013.
  • Perform depot repair and exchange of laptops and desktops focused on minimizing user downtime.
  • Provided support to server-side client applications and Tier III support to desktop users.
  • Support areas included servers, networks, desktops, and peripherals.
  • Provide desktop support for a hospital of 1,200 employees.
  • Served as project manager for desktop migration.
  • Supported Desktops with Windows 95/98/XP.
  • Supply desktop support for Microsoft Windows Environment Troubleshoot LAN/WAN connectivity issues formulating resolutions to operational concerns.
  • Deployed Cisco Virtual Tele Sitter solution in Companion Rooms using unattended Walls on the desktop at the Telemetry desk.
  • Use of Remote Desktop for the implementation of applications to remote users using Bomgar and VPN access.
  • Provided Remote Access support for VPN, iConnect, and Remote Desktop access via RDC/RDP.
  • Installed, configured, and supported desktop and network applications in a Windows NT environment.
  • Key Contributions Led cross-functional teams of managers and technical experts in designing and implementing an alternative Tier II Helpdesk/Desktop Support model.
  • Configured and setup Xendesktop in a lab environment for 20 test users leveraging existing Xenserver environment.

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4 Desktop Jobs

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7. Business Requirements

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high Demand
Here's how Business Requirements is used in Senior Technical Analyst jobs:
  • Created architectural components, flowcharts and diagrams, established functional and detail specifications that satisfied the business requirements.
  • Identify opportunities and implement configuration changes that will provide the best performance attainable while meeting the business requirements.
  • Impact analysis for change requests; design and develop enhancements for approved requests aligned to business requirements.
  • Created detailed technical application requirements from user supplied business requirements for small and medium scale projects.
  • Gathered business requirements from client and bridged with development team transforming to technical solutions.
  • Collaborate with teammates in developing solutions and designs needed to meet new business requirements.
  • Analyzed specifications and business requirements and developed Test Plan for the application.
  • Evaluated system specifications, fulfilling business requirements.
  • Documented business requirements, test plans and scripts for services built and presented design reviews to the Change Control Board.
  • Interacted with Users, Developers, Project Manager to understand the business process, identify enhancements and gather Business Requirements.
  • Involved in Understanding Business Requirements and developing the Technical Specifications and High Level Design Documents (HLD).
  • Analyzed and defined business requirements and technical solutions with cross-functional teams throughout the project life cycle.
  • Worked with Fas140 business user to collect the business requirements to Integrate current system.
  • Gather business requirements documents, technical specifications, test plans, and UAT.
  • Worked with Business Analyst to move from business requirements to technical design documents.
  • Tested the positive and negative test conditions based on the business requirements.
  • Lead Team in gathering and documenting Business Requirements, Scope from stakeholders.
  • Interact with various stakeholders to capture and document the business requirements.
  • Resolved customer support cases with the use of analytical, isolation and diagnostic tools within application guidelines and business requirements.
  • reviewed with the team and made sure it matches the business requirements.

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5 Business Requirements Jobs

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8. Unix

demand arrow
high Demand
Here's how Unix is used in Senior Technical Analyst jobs:
  • Performed numerous installations of AutoSys on different operating systems (UNIX/Windows).
  • Helped develop the STIGS for Windows Workstations, Windows Servers, WEB, Database, UNIX and Cross Domain Solutions.
  • Improved lengthy UNIX access process by reducing look-up time for U-ID to 30 seconds, 88% faster.
  • Create scripts in setting up permissions for UNIX users and groups for accessing and executing programs.
  • Managed approximately 20 Tru64 UNIX servers that primarily provided Oracle database services and/or SAP.
  • Supported products include UNIX-based legacy products, Web-based products and various third party applications.
  • Devised UNIX shell scripts and executed SQR programs and Oracle SQL to manipulate data.
  • Recruited as Unix and network administrator supporting three facilities and several branch offices.
  • Document procedures for the Unix environment, enterprise storage and disaster recovery.
  • Object-oriented development in C, C++ and Java in a UNIX environment.
  • Create email accounts using a UNIX based Web Administration tool.
  • Performed IT audits and risk analysis on UNIX servers.
  • Received training on UNIX but have little scripting experience.
  • Provided help desk assistance for MS-Windows and UNIX.
  • Install, configure and managed over 400 Unix systems that are deployed throughout all Comcast markets nationally.
  • Prepared these datastreams for archival to IBM's OnDemand for AIX on the UNIX platform.
  • Administered the unix email system for auto action notification from the preventive maintenance system.
  • Provide technical support on the OS/400, NT and UNIX operating systems.
  • Supported upgrades UNIX from 2.5 to 2.8 and Sybase from 11.9 to 12.x.
  • Managed the Symantec Enterprise Netbackup system for all Corporate Windows and Unix servers utilizing a variety of backup technologies.

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9. Test Cases

demand arrow
high Demand
Here's how Test Cases is used in Senior Technical Analyst jobs:
  • Create efficient and effective Test Plans, Test Strategies, Test Cases, and User Acceptance Testing for BCBSM clients.
  • Participated in developing High-level test cases, created detailed Test Scripts, which maps to the technical requirements.
  • Conducted test plan, test cases, test scripts review with business, developers and testing team.
  • Work with Project Manager and software developers, programmers and database administrators Write test cases for testers.
  • Document and maintain Test Plan, Test Cases, Requirement Specification, Business Process and User Manuals.
  • Developed and owned Test Plans, Test Cases and other project planning documents and metrics.
  • Developed manual test cases for positive, negative tests and documented the results.
  • Developed, designed and execute test cases using the Mercury Quality Center tool.
  • Worked closely with QA to define both automated and manual test cases.
  • Identified unit test cases as candidates for automated testing [QTP].
  • Leverage skills in formulating the test cases and testing the system.
  • Updated test cases as functionality was added or changed.
  • Help develop test cases for User Acceptance Test.
  • Developed unit test cases and RFC Documents.
  • Reviewed test cases created by others.
  • Created test plans and test cases.
  • Prepare and execute Unit Test cases.
  • Track requirements and co-related with the conducted test cases using Requirement Traceability Matrix (RTM).
  • Created a traceability matrix to ensure all test cases were mapped to a requirement.
  • Created Test Plan Test Cases, Unit Test Results with expected results .

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2 Test Cases Jobs

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10. Active Directory

demand arrow
high Demand
Here's how Active Directory is used in Senior Technical Analyst jobs:
  • Experienced in Active Directory security, application and computer group definition, creation and implementation.
  • Experienced in Active Directory Group Policy and defining corporate environment and security settings.
  • Created and managed email accounts state-wide using Active Directory and Microsoft Exchange protocols.
  • Identified workstations with potential security vulnerabilities using SMS and Active Directory.
  • Performed PC imaging and managed active directory accounts.
  • Manage Microsoft Active Directory user accounts.
  • Participated in the Design of the Microsoft Active Directory Forest and the Active Directory feasibility study.
  • Create network shares, utilizing Active Directory to grant access/permission in accordance to Domain User policies.
  • Advance experience with Active Directory Microsoft Office, Windows 7, and printer support and configuration.
  • Worked on Active directory contract output program to send the contract output as an E-mail attachment.
  • Performed extra duties, such as creating all Network User accounts in the brand-new Active Directory.
  • Created and maintained Distribution Lists, Mailbox, Security Group in Office365 and Active Directory.
  • Administer Active Directory services and enforce Domain wide Group Policies in Windows Server 2008 environment.
  • Provision new users into Active Directory, add user groups, create home directories.
  • Administer computer and user accounts, security and distribution groups in Active Directory.
  • Manage Active Directory users, computers & mailbox objects within a large-scale environment.
  • Tested and scheduled the Active Directory OU reorganization scripts via Altiris.
  • Managed Active Directory Users and Computers and other MMC snap-ons.
  • Managed Symcor Active Directory and troubleshoot group policy issues.
  • Provided Active Directory and Exchange administration and support to all JPMorgan Chase end-users and eld-ops technicians globally.

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2 Active Directory Jobs

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11. PCS

demand arrow
high Demand
Here's how PCS is used in Senior Technical Analyst jobs:
  • Supervised 10 contractors on the EHR project at the Central Coast Area deploying/replacing hundreds of PCs at three hospitals.
  • Constructed and maintained workstations and laptop PCs with various operating systems including windows 2000 and XP.
  • Provide extensive system related troubleshooting using Monitors, system dumps, IPCS, and IBMLINK.
  • Deploy 500 PCs for temporary call center while main building was under construction.
  • Manage, administrate, perform upgrades, and support on 100 PCs.
  • Lead project locally to convert 1300 PCs to Sun thin client solution.
  • Manage two contractors while deploying 600 PCs in second building.
  • Manage machines in mixed environments of Macs and PCs.
  • Supported all desktop technology and applications on both PCs/Macs.
  • Install 1100 PCs, create and deploy windows NT image.
  • Migrate 1100 PCs to Windows 2000.
  • Deploy, recall and refresh or image iPhones, Androids, PCs and Macs as required by changing personnel.
  • Create & troubleshoot images for new PCs and laptops Kept a running inventory of all laptops and PC's.
  • Installed, setup, and configured Window 95/98/NT operating systems on PCs and laptops for customers'.
  • Supported Client desktop PCs regarding incidents including spam, viruses, spyware and networking issues.
  • Migrate 300 PCs and laptops to XP, deploy Utimaco hard drive encryption software.
  • Upgraded and reimaged old PCs and laptops.
  • Create & troubleshoot images for new PCs and laptops, VMWare VDI's.
  • Researched and recommended global technology investments with a focus on semiconductors, telecom infrastructure/handsets and PCs.
  • Create & troubleshoot images for new PCs and laptops Upgraded and reimaged old PCs and laptops.

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12. Windows XP

demand arrow
high Demand
Here's how Windows XP is used in Senior Technical Analyst jobs:
  • Project Management - Actively manage and participate on various projects includes Windows XP migration for all Desktop and Laptop PCs.
  • Hired into the bank during a highly visible enterprise-wide migration of 65,000 Washington Mutual employees to Windows XP.
  • Project Manager responsible for migration of Windows XP desktops and laptops to the Windows 7 Operating System.
  • Support large scale (5000+ users) from Windows XP & Vista to Windows 7 deployments.
  • Migrated HUD desktops and laptops from legacy Windows operating systems to Windows XP Professional.
  • Upgraded workstations to Windows XP, and setup dual monitors and local printers.
  • Provide network support for proprietary POS software and utilities running on Windows XP/7/8.
  • Planned and executed migration from Windows 2003/Office 2003 to Windows XP/Office XP.
  • Planned and deployed Window 2000/Office 2000 to Windows XP/Office XP migration.
  • Team member on the Windows 2000 and Windows XP Pro implementations.
  • Support Windows XP, Vista, and Mac Leopard.
  • Support desktop workstations running windows XP and windows 7..
  • Coordinated the migration of Windows XP to 7 project.
  • Advanced knowledge of Windows XP & 7, MS Office 2010, VPN, MS Active Directory.
  • Governed operating systems ranging from Citrix Remote Management, Windows 7, Windows 2008 Server Enterprise and Windows XP Professional.
  • Project Managed the Windows XP rollout to the customer contact call center environment, impacting 1000 end users.
  • Participated in large scale rollouts for post 9/11 support, Windows XP conversion, and email migrations.
  • Led the complete rollout of Windows XP for 371 employees within a mixed mode environment.
  • Supported a 100+ user Windows XP rollout.
  • Create images using ghost for windows Xp and winpe for windows 7..

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13. Windows New Technologies

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high Demand

14. Trouble Tickets

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high Demand
Here's how Trouble Tickets is used in Senior Technical Analyst jobs:
  • Reviewed and routed trouble tickets in a 7 person Help Desk department based on technician's ticket load and skill set.
  • Worked Trouble Tickets/Customer Service Requests; performed data restores, fixed permission issues, etc.
  • Required to track, manage, and follow projects and trouble tickets to closure.
  • Retrieve trouble tickets from customers and call to triage issues with BPM software.
  • Utilized Remedy ticket system to resolve trouble tickets for internal and external clients.
  • Researched and solved tier I, II, III trouble tickets to completion.
  • Ensured assigned trouble tickets were worked, tested and resolved appropriately.
  • Closed an average of 30 to 40 trouble tickets per week.
  • Assigned trouble tickets to corresponding team members for problem resolution.
  • Ranked in top percentile in closing statistics for trouble tickets.
  • Resolved and Tracked trouble tickets generated by phone support agents.
  • Learned Remedy ticketing system for tracking trouble tickets.
  • Assign project and trouble tickets to team members.
  • Provide 24/7 on-call coverage for dialer trouble tickets, problem diagnosis, maintenance requests, and solution development.
  • Take calls and answer helpdesk questions, issues, create and resolve trouble tickets in Remedy.
  • Respond to user service requests and expediently resolve trouble tickets to maximize system uptime.
  • Monitor and maintaining SLA's for trouble tickets via the Citrix Web Interface Tool.
  • Managed trouble tickets and IT assets using Track it and LANDesk.

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15. Setup

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average Demand
Here's how Setup is used in Senior Technical Analyst jobs:
  • Provided all documentation for installation and setup procedures for desktop and server networking products.
  • Developed and documented project setup in SAP corporate-wide with recommended best practices.
  • Manage the setup, testing, evaluation and production migration of all First Data Prepaid Gift Card (FDPGC) programs.
  • Assisted clients with troubleshooting their equipment including laptops, iPad, and printers both hardware and software including setup and installation.
  • Attended PoC workshops by SAP MaxAttention teams on Solution Manager BPCA configuration, and ITSM setup.
  • Assist in Windows 7 deployment to include peripheral setup, data migration, and software installations.
  • Isolate setups ahead of key events and keep clients informed with timely streaming updates.
  • Redesigned NDS tree, assisted in the setup of a gigabit Cisco network.
  • Created PC images and provided on-site setup and support for annual customer conferences.
  • Manage, administrate, setup, install and perform upgrades on servers.
  • Installed SQL Server 2012 and Management tools using SQL Server Setup Program.
  • Utilize program language such as Perl scripting, PGP encryption setup.
  • Experience in customer master data, and material master data setup.
  • Culture Committee - Helped with preparation and setup of company events.
  • Managed new PC setups and deployment to end users.
  • Customized basic ALE setup, RFC destination, Port Definition, Partner Profile, Message Control, for all custom IDOCs.
  • Provide transactional support including labor and ODC transfers, subcontractor funding updates, project setup, and workforce maintenance.
  • Coordinate with Project Manager, and Business Analyst to setup the pre-validation and Validation environment to execute the scripts.
  • Supported Go-Live at various warehouses Setup sales office in La Palma, CA.
  • Install Citrix on all machines to connect with our Australia site Setupmonitor users on Exchange 2010

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16. Mainframe

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average Demand
Here's how Mainframe is used in Senior Technical Analyst jobs:
  • Initial personal computer networking resource retained to design and implement IBM Mainframe terminal replacement strategy.
  • Maintain distributed network devices and mainframe systems enterprise-wide to ensure systems integrity and availability.
  • Project Management support and programming in a mainframe environment.
  • Designed, coded and tested Batch and Online Programs to enhance and optimize the performance of the Mainframe Systems.
  • Analyzed Mainframe Applications and systems provided coding and development support for COBOL and CICS legacy systems.
  • Designed, Developed and Unit tested the components integrating with the Mainframe host and database.
  • Performed system management, maintenance, and support for large mainframe SNA/VTAM and TCP/IP environment.
  • Monitored and supported IBM mainframe TWS production scheduling batch jobs flow on 24x7x365 commitment.
  • Installed and maintained various software products on the corporate mainframe and Unix platform.
  • Supported applications including MS Office, MS Exchange 2000 and Mainframe Terminal applications.
  • Worked on major mainframe programming projects to enhance the department's software systems.
  • Established Reports in batch cycles for Health Quest Mainframe System.
  • Monitor and resolve problems of production IBM mainframe systems.
  • Provide Production Support maintenance for a large mainframe environment.
  • Provided support for mainframe batch jobs using CA7 software.
  • Configured new users, managed department mainframe DASD space.
  • Worked on Control-M on mainframe and Enterprise Scheduling tool.
  • Provided 24x7 support for existing mainframe automation.
  • Maintain GEAC mainframe accounting software.
  • Worked closely with application teams on the conversion of mainframe scheduling batch jobs to the distributed environment using Unicenter Workload TNG.

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17. Project Management

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average Demand
Here's how Project Management is used in Senior Technical Analyst jobs:
  • Project management for document productions/e-discovery projects submitted by attorneys/paralegals.
  • Involved in implementing Project billing and project management modules.
  • Project Management: Led numerous customer projects to ensure standards were in check along with exceeding the expectations from the customer.
  • Performed Project Management activities including: Defining project scope, acquiring technology and testing resources, and seeking issue resolutions.
  • Project management of new and existing (legacy) application upgrades, implementations and testing (UAT and PIV).
  • Led all stages of system development efforts, including project management, requirements definition, specifications, and design.
  • Act as a TSOC liaison emissary for Telecommunications Maintenance Management, Project Management, Engineering, and Directors.
  • Provide day-to-day support, training, and technology implementation as well as long-term project management for plant networks.
  • Supervised daily operations of PC Engineering department, as well as led project management activities for the team.
  • Performed development, data analysis, testing support, and project management activities on various consulting projects.
  • Liaised with Enterprise Project Management to minimize impact of IT implementations on projected call volumes.
  • Attended AMA Information Systems Project Management course and Digital Equipment Corporation RMS file tuning course.
  • Used project management tools and methodologies to track and drive customer requirements and technical solutions.
  • Provide timely communications and formal use of project management tools and trouble ticket system updates.
  • Served as a liaison between project management, planning and the project team.
  • Evaluated system hardware, software, interfaces, project management and resources.
  • Track record of increasing responsibility in secure network design, systems analysis and development, and full lifecycle project management.
  • Project Management and Technical Support of Multi Site environments
  • Project Management experience with ERP & MES across all Puerto Rico Wyeth sites, but primarily in Consumer Health Care plants.
  • Project Management Support & Deployment for Upstream Petro Technical Applications.

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7 Project Management Jobs

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18. SQL

demand arrow
average Demand
Here's how SQL is used in Senior Technical Analyst jobs:
  • Involved in writing complex T-SQL queries to develop stored procedures, functions, triggers, views and all other SQL objects.
  • Experience in creating drill down, drill through and linked reports using SSRS (SQL Server Reporting Services) 2008R2/2012.
  • Designed, developed and unit test the business application and web service software code and SQL Server Database.
  • Optimized the Performance of Queries with Modification in T-SQL Queries, established joints and created indexes whenever necessary.
  • Installed the SQL Server Data Tools for accessing the Database & SSIS projects through VSTS.
  • Facilitated tracking of compliance statuses and known issues with the creation of SQL database.
  • Modified and queried SQL database as part of resolution to complex database issues.
  • Install, configure, and develop SQL Server Reporting Services (SSRS).
  • Developed complex SQL queries and produced Ad-Hoc reports for data analysis and testing.
  • Use SQL and custom processes to create a performance report.
  • Created and optimized SQL queries to solve end-user's needs.
  • Conducted SQL reviews and code reviews for Oracle related applications.
  • Assist in troubleshooting and maintaining SQL databases.
  • Supported SHARC Cloud instance which archives historical data as SQLite files for some clients in ATMOS for running historical reports.
  • Supported installation and configuration issues concerning the new SQL server platform change, resolving issues in a timely manner.
  • Tested the generated the reports by writing T-SQL scripts Handling the new fiscal year changes and new developments.
  • Helped users build SQL queries in Focus against Teradata Tables to allow them to do quick research.
  • Develop web applications for the Geisinger Health Plan website using C# and SQL Server procedures.
  • Processed eDiscovery SQL extraction requests of secure messages for litigation readiness and investigation purposes.
  • Created dozens of SQL queries and ad-hoc reports to provide stronger data analytics and assist in troubleshooting production issues.

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19. QA

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average Demand
Here's how QA is used in Senior Technical Analyst jobs:
  • Managed project including vendor partnership, development/QA, implementation, support and monitoring.
  • Promoted to Senior Analyst to work on special projects while continuing to run QA lab in US.
  • Implemented & managed QA Test Environment (Agile); emulating complex E&P data/environments.
  • Provided quality assurance (QA) by coordinating QA testing, tracking and resolving all issues.
  • Played a pivotal role in designing test plans and documentation for Unit and QA testing.
  • Involved in deploying of the application in QA and UAT environments.
  • Worked on System testing and reporting to QA team.
  • Design and implement software development and QA processes.
  • Lead Test Analyst in QA test process.
  • Involved extensively on the migration and deployment of the application rules from Dev to QA, UAT and Production environments.
  • Integrate and closely coordinate various technical partners and offsite vendors to support QA, validation, and testing efforts.
  • Maintained 5 separate lab headend networks, used for project development, field deployments, and QA testing.
  • Lead QA Engineer designing best practices material for testing the Siebel application across multiple sites.
  • Consult with QA to ensure that related standards and practices are followed.
  • Employed several UATs and QA's at various phases to mitigate migration risks
  • Verified systems were Y2K compliant in multisystem QA test.
  • Apply patches and migrate code for Dev/QA/Prod/DR environments.
  • Resolved QA and Production Issues .
  • Space Operations SR&QA Lead, Support Ops.
  • Deployed and validated the builds before it is deployed into Dev, QA, Pre-prod and Production environments.

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20. VPN

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average Demand
Here's how VPN is used in Senior Technical Analyst jobs:
  • Performed deadline emergency VPN security upgrade for compliance with federal guidelines.
  • Researched and resolved problems on workstations and LAN, including IP resolution, VPN, cabling and malfunctions.
  • Assisted end users that are connecting remotely using VPN, Network Connect, and Remote Desktop.
  • Managed, installed and configured VPN (Cisco AnyConnect) for local and remote users.
  • Dedicated team member conducting pilot program for a VPN and alternate dial in solution
  • Supported remote clients accessing network via standard modem and VPN Cable/DSL broadband.
  • Project lead in developing procedures for VPN solution for remote sales users.
  • Provided remote access capabilities through the implementation of Juniper SSL VPN appliance.
  • Provided user support and training via VPN remote access.
  • Support dial-up connections via Remote access Server, VPN.
  • Created and troubleshot VPN and Active Directory Groups accounts.
  • Administer VPN accounts using RSA Management Console.
  • Resolved LAN/Wi-Fi/WAN and VPN connectivity issues.
  • Completed daily Exchange and VPN administration.
  • Configured and installed Cisco and Netsceen routers, hubs and switches for network and VPN needs on T-1 and DSL circuits.
  • Set up Remote Access using Cisco client (VPN) and Dial up using (PAL) Scheduling of work requests.
  • Conduct research and pilots for SSL-VPN technology; Whale E-Gap, CheckPoint, Nokia, Symantec and Cisco.
  • Account set-up and unlocks for Active Directory/VPN/Webmail and other various internal bank and FIS applications.
  • Provide WAN phone suppor for Telecommuter connecting via VPN through cable/DSL/ISDN/analog.
  • Improved VPN uptime by implementing and supporting a clustered VPN concentrator solution.

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21. Suite

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average Demand
Here's how Suite is used in Senior Technical Analyst jobs:
  • Designed/executed regression test suite using HP Unified Functional Testing and in-house developed query service using SQL.
  • Created file systems using DiskSuite, mirroring and executing security sweeps before implementing into production.
  • Level 3 support of applications including the Microsoft Office Suite, Microsoft Outlook, QuarkXPress, Adobe Acrobat and many others.
  • Attended planning conferences and site surveys in support of exercises and identified communications suites for OPFOR utilization.
  • Performed functional and performance testing for OM product clients using SQA suite including SQA performance studio.
  • Prepared, deployed, and set up all communication suites for exploitation by Blue Force personnel.
  • Planned and managed the upgrade of 90-100 workstations to Windows 2001 and MS Office Suite.
  • Worked with client management and staff to provide customized training for McAfee suite of products.
  • Performed on-site and remote installation/support of our product suite for Fortune 500 clients.
  • Test the full suite of Verizon retail and B2B applications.
  • Managed 15 virtual machines where automation suites were run.
  • Intimate knowledge of the Service Desk, Change, Service Request, Asset and CMDB modules of BMC's ITSM Suite.
  • Acquainted to Oracle E-Business Suite in PO, INV, AP, AR, OM and GL modules.
  • Key tester for Billing functions in reseller Solution Suite mission critical application which supports approximately 50 Verizon Wireless Wholesale Carriers.
  • Gathered requirements and provided operational insight for a global, multiyear, metadata/business glossary project using IBM software suite.
  • Implement Symantec Client Security as a standard security protection suite.
  • Supported the suite of Oracle Financials products, from both a functional and technical standpoint.
  • Created E&P test suites; Landmark, Geoframe, SEGY, Paradigm & Petrel.
  • Led IT team in rollout of Adobe Creative Suites software, which included application software support to Deloitte partners and staff.
  • Provided strong knowledge in document management suites such as Abbyy, Kofax Ascent, Hyland OnBase, and OpenText RightFax.

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22. XML

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average Demand
Here's how XML is used in Senior Technical Analyst jobs:
  • Deployed an in-house built validation service that uses XML configuration files to process every request with dozens of validation rules.
  • Performed analysis on XML files using XML tools to troubleshoot and determine problems with data in the files.
  • Managed the XML application development and technical support for the Alamo and National car rental brands.
  • Tested HTTP, Mobile, Web Services, XML, client/server, and mainframe applications.
  • Analyzed, resolved, and coordinated technical inquiries from entities on XML and QRDA files.
  • Configured archiving and deletion parameters in SXMB_ADM for archiving and deleting XML messages.
  • Designed and developed XML and MRM based WBIMB Message flows and Message sets.
  • Created a new inbound interface program to create sales orders through XML file.
  • Customized and converted the Standard Oracle Trial balance report by using XML publisher.
  • Created XML Schema Definitions to validate XML's against their models.
  • Developed Custom reports using XML publisher in Oracle Receivables.
  • Experienced at running SOAP XML traces and analysis.
  • Created new XML port to send the IDOC in XML port.
  • Created the application program interface for Vanguard's required use of the Open Travel Alliance XML specifications.
  • Worked on BMC tool Mock XML files and process them using soapUI-3.6.1.
  • Edited XML input files to ensure compliance with S1000D schemas.
  • Used XSLT, XPath, XSD to transform documents between XML and legacy(IDOC/X12/EDIFACT etc) formats.
  • Worked on Vendavo technologies like OMI, UII, VSL, PMD, XML and CSV Adapters.
  • Created new output type ZOMN to send the IDOC to the partner OMNIWARE in xml format.
  • Configure SSIS Packages with xml configuration and deployed the packages with msdb and file system deployment method.

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23. Citrix

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average Demand
Here's how Citrix is used in Senior Technical Analyst jobs:
  • Support of customers using Citrix presentation server.
  • Procured extended service contracting for servers out of warranty, and licensing for Citrix and Microsoft Server OS.
  • General support and configuration to Lotus Notes, Outlook, Internet, Citrix Wireless, and VPN
  • Migrated 200+ applications from Citrix XenApp 4.5 environment to XenApp 6.5 server farm.
  • Support our product in Terminal Services, Citrix, and Virtual environments.
  • Worked and troubleshoot Windows, Citrix, SAP, UNIX environments.
  • Configure and maintain thin clients in an enterprise Citrix environment.
  • Worked in a Citrix environment for 10 years.
  • Administered Citrix MetaFrame XP Farm.
  • Helped to streamline Citrix application lifecycle from application request origination to production implementation.
  • Managed Citrix Metaframe distributed software environment.
  • Designed, planned and implemented the RightFAX fax solution, Citrix Metaframe, and Messaging infrastructure for the Distribution Division.
  • Assist in planning, configuration, and testing of locally installed and virtualized applications hosted via Citrix.
  • Participated in creation, support, and maintenance of the Cargill Global Citrix environment.
  • Recreated Citrix profiles on the Citrix profile server to resolve user issues.
  • Install Citrix XenApp and base application packages based on current Citi standards.
  • Used: Citrix WinFrame, Windows Server, Sybase SQL Server
  • Experience with Windows 2003 server (x86 and x64), 2008 R2 Experience with Citrix XenApp 4.5 and XenApp 6.5
  • Install and Maintain Citrix Winframe clients, FoxPro DB Admin, Cummins Cadec, SAP and Remedy.
  • Implemented and upgraded Citrix Citrix MetaFrame 1.8 to Citrix Presentation Server 4.x on 69 compute servers.

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24. Linux

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average Demand
Here's how Linux is used in Senior Technical Analyst jobs:
  • Provide security consulting and solutions to Linux-using & Linux-facing business areas and applications.
  • Support the firm wide trading systems and applications which consists of a mixed Linux and windows environment.
  • Supported the SAP ERP applications on both the AIX and Linux platform.
  • Serve as the point person for my Platinum colleagues on Linux issues.
  • Managed a consulting service for clients requiring UNIX/LINUX systems for project implementations.
  • Designed and built high-speed Linux computing cluster for custom image processing systems.
  • Managed 3 junior Linux System Administrators and pager coverage.
  • Mix of roughly 60/40 Linux/Windows environment.
  • Project: Optimization of Sybase stored procedures under Unix/Linux environment.
  • Involved in design, development and enhancements of application using Java, Oracle, Sybase, UNIX/Linux, and Perl.
  • Project goals met: scalable architecture built upon Linux operating system and Open Source Software.
  • Worked on Unix, Linux, Informatica IDQ tool to developed these rules and transformations.
  • Managed the implementation of a Video Sharing application using On2 Flix engine on Linux platform.
  • Lead for an application that was distributed to many different UNIX/Linux servers.
  • Upgraded the OS, updating patches and packages on Solaris/Linux production servers.
  • Reduced time to build and patch linux servers by 80%.
  • Designed and developed CVS tracking system on Redhat Linux server.
  • Assist customers in identifying and resolving Redhat Linux problems.
  • Monitor applications/systems on HP-UX, Sun (SunOS, Solaris), IBM (AIX), Windows, and Linux.
  • Trained 30 employees on Matlab, Solidworks and AutoCAD software in Linux, MAC, and Windows operating system environment.

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25. DB2

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average Demand
Here's how DB2 is used in Senior Technical Analyst jobs:
  • Brief description: DB2 Database Administrator/Programmer for Payphone Operations.
  • Designed CICS maps using BMS, coded & tested CICS/COBOL/DB2 application programs and added new fields to the CICS screens.
  • Maintained DB2/VSAM, CICS and batch programs in support of IRS form and regulation changes as well as user-initiated changes.
  • Involved in schema change in DB2 tables by adding new columns to the table.
  • Implemented ETL tools for both Mainframe and distributed platforms along with support for DB2.
  • Assisted the Web developers in creating and fine-tuning SQL via the DB2 Connect facility.
  • Developed CICS, DB2 & COBOL stored procedures that trigger from ASP.NET interface.
  • Worked on IBM Optimization for DB2 for Z/OS and Explain.
  • Worked on Performance Tuning of COBOL and DB2 stored Procedures.
  • Acted as DB2/DBA for the Codes Maintenance Facility project.
  • Utilized COBOL-II, MVS CICS, DB2, VSAM, SPUFI, OS/MVS JCL, TSO/ISPF
  • Scripted COBOL, DB2, CICS and IMS programs in IEF/CoolGen.
  • Developed Marketing Application using DB2 and ASP Developed PowerBuilder 5.0 Intranet application.
  • Created/Modified Cobol/DB2 report programs as per user requirements.
  • Modified existing batch Cobol DB2 programs for the Fathom posting, statements business, new accounts applications.
  • Tested the Data stage logic to move the data from Staging Sybase to DB2.
  • Utilized SQL, IBM DataStage ETL tools, MicroStrategy (BI) reporting, Teradata, Netezza, and DB2 databases.
  • Developed and tested batch (DB2/Cobol LE) applications: .
  • Applied modifications to Cobol LE/DB2/CICS/MQSeries programs and DB2/CICS/CPIC program .
  • Worked on Infosphere Datastage 7.5.2 Version Used Insync and QMF to access data from DB2 and VSAM files.

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26. Management System

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average Demand
Here's how Management System is used in Senior Technical Analyst jobs:
  • Implemented and supported web-based ticket management system applications, providing streamlined method of reporting problems and ordering new products and software.
  • Developed utility programs that allows QA testers to easily verify that data imported/exported to/from space management system was correct.
  • Designed and executed successful disaster recovery of the enterprise document management system to a remote site.
  • Planned, directed, oversaw global operations and systems for corporate operations and technology management systems.
  • Managed Cisco's Wireless Network management system and provided configuration resolutions for access points and WDS.
  • Provided application support for ticket and request management systems used globally within company.
  • Administer enterprise document management system with over 900 users worldwide.
  • Created test installation documentation and updated Knowledge Management system.
  • Analyze and interpret data from energy management systems.
  • Ensured all documentation met GCP, CFR Part 11 and Wyeth internal compliance standards and was stored in document management system.
  • Authored and managed a web based Issues and Risk Management system which was used in the 2000s by FedEx Services.
  • Ensured data collected during security reviews was loaded into the Vulnerability Management System (VMS) and validated the information.
  • Planned, designed, and implemented the Help Desk Management Systems for several departments within FedEx Services.
  • Key player in the design and development of a change management system used by the entire corporation.
  • Developed a test result reporting and artifact management system that was adopted across the division.
  • Supported digital asset management systems, including Portfolio, Telescope and Final Cut Pro Server.
  • Project lead for a CICS/VSAM Crew Management system software package implementation.
  • Coded & Tested COBOL programs for a Product Conversion Management system.
  • Maintained Long-term Incentive data management systems, reporting and ad-hoc reporting requests.
  • Migrated case management system into ASP.NET/ SOA and VB.NET web service.

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27. Internet

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average Demand
Here's how Internet is used in Senior Technical Analyst jobs:
  • Achieved compliance with worldwide business initiatives by implementing installation of Internet Explorer 5.5 using Internet Explorer Administration Kit.
  • Recorded all active member payments and policy insurance following with updating online prescription drug eligibility via the Internet.
  • Supplied customers with Internet addresses while setting-up organizational E-mail accounts.
  • Created and implemented Plugs/Socks/PAC/Filter rules to allow/restrict users internet access.
  • Provided users/systems internet logs as per Citigroup policy.
  • Performed diagnostics to Internet Explorer and other browsers using Microsoft Windows servers to obtain data on vendor software, database malfunctions.
  • Supported all applications for end user support: Internet Explorer 7.0 and 8.0, As well as the World Wide Web.
  • Obtained experience utilizing various Microsoft products, such as Windows 95, Word, Internet Explorer and Project.
  • Direct interface with the full range of bank applications supporting testing activity for each internet platform.
  • Created code to interact with Internet Explorer_Server Window (QTP, Windows API VB Net).
  • Provided 2nd tier technical, billing, and product questions pertaining to Pacific Bell Internet Services.
  • Resolve and troubleshoot workstation, printer, network, and internet access problems.
  • Requested firewall rules to allow CitiGroup DMZ boxes to communicate with the internet.
  • Provide support to the Internet Group, including scanner support.
  • Created customized setup for Internet Explorer 5.0 using IEAK.
  • Identified response time related issues with internetworking software applications, email, servers and general internet/intranet performance with sniffer network products.
  • Secured internal network with implementation of Netscreen/Juniper firewall providing secure Internet access.
  • Trained peers on Internet Electronic Commerce including Cyber Cash, SSL, and multiple versions of 128 bit encrypted browser technology.
  • Provided support for major Internet Service Providers: PacBell, Southwestern Bell, Nevada Bell, Prodigy, and Ameritech.
  • Enrolled users for email and internet access though Citrix (via Worx) on Android and iPhone devices.

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28. OS

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average Demand
Here's how OS is used in Senior Technical Analyst jobs:
  • Reviewed 600+ industry Requests for Proposal and Information highlighting key advanced technologies meeting AF requirements.
  • Lead outage resolution from identification/detection through fix/closure.
  • Provided technical project leadership on software conversions for ALPHA-VAX/VMS GBAS Health Insurance Administration system (VAX BASIC, COGNOS POWERHOUSE).
  • Worked closely with all stakeholders for improving communication between testing, support & sales; improved software performance & usability.
  • Developed dialog programs and transactions for Transfer Posting data entry, Proof of Delivery and Tracking of Development Statistics.
  • Participated in Panel Reviews and facilitated planning at the Major Command, OSD level planning and working groups.
  • Transitioned to operating phones as a result of a position cut for the last few months at DSFG.
  • Work closely with Signal and Telecommunications Dept., Technical Services, and other BNSF RR personnel as necessary.
  • Present quarterly project reviews, facilitates project status meetings, and works closely with technical and business stakeholders.
  • Created enormous cost savings by identifying and designing system and server upgrades and conversions utilizing remote people.
  • Used fluency in Spanish to resolve issues that arose in locations in Latin America and Spain.
  • Assigned several meetings for different teams to stay abreast with firmware levels and Bios requirements.
  • Analyzed industry trends and performed SWOT analysis recommending cross sell business areas for client.
  • Work with 3rd party, peering points, vendors on break/fix scenarios.
  • Guided clients in diagnosing and repairing networking issues via telephone.
  • Worked as part of cross-functional teams for several projects.
  • Developed a multipurpose computer lab in US & synch it to UK testing program; support & demos.
  • Designed and develop tool using VBScript to automate test case scenarios.
  • Used TIBCO MDM Business Studio for designing and creating repositories, data sources, input maps and custom UIs using UIBuilder.
  • Coordinated installation of two Avaya and fifteen Siemens telephone systems in Costa Rica.

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29. Sharepoint

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average Demand
Here's how Sharepoint is used in Senior Technical Analyst jobs:
  • Provided SharePoint administration for project level structure, permissions and archiving.
  • Created SSRS reports using Report Parameters, Multi-Valued Parameters and deployed on SharePoint 2010.
  • Experience in configuring and deploying SSRS reports onto Microsoft Office SharePoint Server 2010.
  • Provide planning and design for migration into new departmental SharePoint site.
  • Document findings and resolutions in wikis, FileNet & SharePoint.
  • Test and evaluated K2Blackpearl in a SharePoint 2010 environment.
  • Updated SharePoint knowledge base with solutions to known issues.
  • Support and maintain internal IT SharePoint 3.0 sites.
  • Created detailed Project tasks using SharePoint tool.
  • Handled SharePoint administration and developed workflow applications using InfoPath.
  • Developed and provided on-the-job technical training for team members on utilization of the SharePoint web site (governance).
  • Migrated 2003 server to 2008-R2 Developed and designed SharePoint Work Flows for entire company and over 40 different sites.
  • Created Requirements Document for the Docshare Team to develop the SharePoint Portal.
  • Created documents in Technology Wiki and Sharepoint, outlining the process flows.
  • Design, Implement and Manage Microsoft SharePoint Servers on VMware infrastructure.
  • Use Sharepoint for storing all project related documents
  • Perform sharepoint site data entries and updates Use Active Directory to enable, modify, update accounts for all end users
  • Develop, train and support new and pre-existing applications utilizing SharePoint, .NET technology, Microsoft SQL Server.
  • Designed and installed web parts (portlets) for MS Sharepoint portal to improve business processes.
  • Maintained this documentation using SharePoint Provided off hours On-Call support for all Clarks datacenter issues

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30. Cobol

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low Demand
Here's how Cobol is used in Senior Technical Analyst jobs:
  • Designed, implemented, enhanced and supported COBOL, CICS and DB2 applications within the company's Sales and Marketing area.
  • Designed, specified/coded /tested a suite of COBOL/CICS/DB2 programs to upgrade the existing distribution system.
  • Developed DB2/COBOL/IMS programs for constructing messages and parsing incoming messages from other systems via MQ.
  • Designed, Coded and Unit Tested all code changes in COBOL and C++.
  • Developed, tested, and delivered several COBOL programs integrating SQL and DB2.
  • Created technical specifications for the COBOL replacements of the Assembler programs.
  • Modified both COBOL and C programs to use platform independent software.
  • Coded & Tested COBOL programs for a Production Allocation Model system.
  • Provided testing & documentation of modified COBOL programs.
  • Created and modified COBOL II programs.
  • Programmed on an HP using COBOL.
  • Analyze, design, code and test the modules using Web-aware, COBOL, CICS and DB2.
  • Programmed in C and COBOL under CICS/MVS.
  • Report application rewrite for financial systems and conversion of 30+ IBM Series/I on-line Cobol programs to AT&T UNIX.
  • Upgraded the counter application system runtime and programs to use new versions of Oracle and ACUCOBOL.
  • Received heavy exposure to ADW 2.7 in conjunction with MicroFocus Cobol and XDB software through testing.
  • Provide support in analysis and documentation of the current Cobol/DB2 codes and update them.
  • Coded complex Cobol/DB2 modules that do dynamic allocation of the files.
  • Upgraded the VS Cobol programs to MF COBOL programs.
  • Programmed in COBOL, Suprtool, SQL, Unix, Perl and POSIX SH shell scriping.

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31. UAT

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low Demand
Here's how UAT is used in Senior Technical Analyst jobs:
  • Authorized to evaluate operating systems for Security Vulnerabilities in a variety of environments including Multiple Virtual Storage (MVS).
  • Collaborated with system testers on priorities/system knowledge, validating the test scripts and mentored them in executing/evaluating test runs.
  • Analyzed and evaluated systems specifications for programs with complex business requirements and determined the most effective systems design solutions.
  • Developed uses, and documents methodology for evaluating tasks and projects from technical hardware viewpoint for personal computers.
  • Trained customers on how to evaluate fixes before implementation to ensure integrity is maintained.
  • Assisted department during crisis and backlogged situations and provided on-call support for Operations.
  • Evaluate the design and effectiveness of technology configuration controls throughout the corporate environment.
  • Evaluated training and effectiveness of training for continuous improvement.
  • Conducted Tech Transition, Tech Development of government sponsored capabilities and evaluation of Tech Readiness Levels (TRL).
  • Evaluated complex networks consisting of multiple hardware platform levels (Mainframe, Mid-tier & PC) operating systems.
  • Have addressed production, UAT issues, proper action was taken accordingly based on priority and requirement.
  • Validated integrity of changes to production, UAT, and contingency environments of trading and operations platforms.
  • Evaluate, negotiate and implement services and maintenance contracts for local and long distance services.
  • Evaluated, negotiated and implemented special services such as SmartRing.
  • Evaluated automated testing tools for Solution QA.
  • Evaluated and tested new technologies.
  • Created and utilized UAT environments for pre-deployment testing of large-scale implementations.
  • Performed Production Migration of SHARC code, configs and Database changes and performed checkouts to evaluate everything is working after migration.
  • Create project plans for technical and database design, development tasks, QA and UAT tasks and production rollout.
  • Award recognition by Dell and clientele evaluations for service excellence from FY10 thru FY12 with recurring client requests for private handling.

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32. SLA

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low Demand
Here's how SLA is used in Senior Technical Analyst jobs:
  • Translated client's requirements into technical specifications, providing development teams with information supporting product improvement.
  • Translated business strategies into defined projects and initiatives in support of business objectives.
  • Advise and provide recommendations to senior management concerning current legislative trends.
  • Translate business user concepts and ideas into specific requirements.
  • Translated requirements into technical details for development.
  • Developed ODI interfaces to get Payroll Translator payment files for various business modules like Projects, General Ledger and Payments.
  • Learned how to translate technical terms into layman terms and trained plant personnel on new systems.
  • Worked with 2nd level technical staff for problem determination and proper escalation to meet SLA's.
  • Provided support to 1000+ users, both internal and external vendors according to the SLA.
  • Recognized for closing out 3X more incident tickets than any other technician under SLA time.
  • Resolved production issues on time based on SLA (Service Level Agreement).
  • Served as contact for SLA/Sales negotiations.
  • Lead business partner's requirements identification process and translate requirements into solid contract terms with well-defined deliverables and service level agreements.
  • Excel vba and access module analysis for translation into requirements for automated system migration.
  • Developed a 24-hour response environement with SLA monitoring.
  • Take care of the whole system to make sure the deliverables have been completed within SLA in any given BAU cycle.
  • Facilitated excellent support to our user community by developing SLAs, monitoring SLA effectiveness and applying ITIL processes to daily activities.
  • Led a Team of over 20 Technical Analyst's to maintain Customer required SLA status.
  • Ensured notifications procedures, tracking methods and SLAs were met to ensure growth.
  • Facilitated reset of sensitive customer expectations to driving resolution in accordance to SLAs.

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33. SAN

demand arrow
low Demand
Here's how SAN is used in Senior Technical Analyst jobs:
  • Prevented hundreds of thousands of dollars in erroneous charges to FedEx customers by identifying software bugs in rating system.
  • Applied language skills to translate thousands of technical process and quality documents from global chemical operations.
  • Evaluate and recommend emerging technologies that map to problem resolution in the UNIX and SAN environments.
  • Replaced SAN infrastructure in two facilities, and consolidated multiple applications onto the new storage.
  • Produced over 60 support articles that led to thousands of customer incident calls being avoided.
  • Guide SAN team in dealing with growth and administration of storage environment.
  • Installed SAN fabric networks to consolidate storage for better stability and performance.
  • Prepare trial presentation, video clip sync utilizing Sanction, Trial Director.
  • Analyzed thousands of equities in all sectors and industries.
  • Installed a new SAN infrastructure with fiber fabric.
  • Recovered mission critical systems after SAN failure.
  • Supported SAN implementation at other Baxter sites.
  • Provide SAN administration with Cisco.
  • Completed Customer Service Professional training from Sandler Training Services.
  • Worked closely with SQL DBA and messaging engineering teams on developing virtualization, clustering and data solutions using SAN based storage.
  • Accomplished managing significant transition project of migration from direct attached storage to SAN (Hitachi and EMC backend).
  • Used Tortoise SVN for version control & DBArtisan 8.5 for writing SQL queries.
  • Implemented and administered EMC VNX NAS/SAN environment in corporate datacenter.
  • Provide SAN adminstration with Cisco.
  • Brocade Silkworm [ ] Director Series, 38X0, 32X0, 4800, 3900 Switches and Cisco MDS9200 series SAN switches.

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34. Lotus Notes

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low Demand
Here's how Lotus Notes is used in Senior Technical Analyst jobs:
  • Develop and deploy Lotus Notes/Domino clinical trial applications globally.
  • Designed and developed Lotus Notes applications.
  • Established and maintained the appropriate Lotus Notes computing environment to support development, testing, and training activities.
  • Supported all aspects of Lotus Notes including messaging, replication, ACL management, and server access.
  • Provide specifications for servers and supervise LAN Administrator in replacing and upgrading Lotus Notes and IIS servers.
  • Develop and Administer Databases Administer database in SQL, Microsoft Access, and Lotus Notes environment.
  • Helped define, develop, and successfully implement a Lotus Notes based engineering change control system.
  • Evaluated the Lotus Notes environment to determine if there was cost saving opportunities by consolidating servers.
  • Maintained both email clients, such as, Outlook and Lotus Notes on a daily basis.
  • Provided daily Technical support for newly migrated Office 365 and Lotus Notes to Outlook users.
  • Lead Developer for a large, cross-functional team of Lotus Notes developers.
  • Provided support for Lotus Notes to Outlook Exchange conversion for internal employees.
  • Support in the Lotus Notes Development and Administration area.
  • Planned and developed a support database using Lotus Notes.
  • Led migration from Lotus Notes to Microsoft Exchange.
  • Configured the Lotus Notes client set up.
  • Developed and support 20+ Lotus Notes applications.
  • Managed the conversion of applications from Lotus Notes/Domino to Exchange by developing the workflow using Outlook's Public Folders.
  • Trained helpdesk personnel on effective support for Lotus Notes assistance requests.
  • Increase availability of 26 Lotus Notes mail servers and 10 application servers (vers.

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35. Novell

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low Demand
Here's how Novell is used in Senior Technical Analyst jobs:
  • Support Windows-based applications on Novell network.
  • Installed and configured Microsoft Windows NT servers (including applications such as IIS and SQL Server) and Novell NetWare servers.
  • Support Remote Access with PAL/VPN and Secure ID on Novell environment using TCP/IP (WINS, DNS) and IPX/SPX protocols.
  • Configured and updated Novell servers in Pacific Northwest area (Alaska, Seattle, etc.).
  • Configured Windows NT, 2000, and Novell networks (servers and workstations) for classrooms.
  • Support of a large Novell/NT/2000 infrastructure (Compaq and Dell servers), locally and remotely.
  • Worked with a team to administer and maintain a multiple server LAN running Novell.
  • Performed system/application backups for UNIX, Tandem, NT, and Novell systems.
  • Charged with the task of migrating corporate users from Novell to Active Directory.
  • Maintained a dynamic environment with Novell, Windows 2000/2003/XP/SMS/AD and mainframe connectivity.
  • Managed users on LAN using Novell NetWare v3.11 with migration to v4.1.
  • Monitor distributed network of 20,000 + Windows, Unix and Novell servers.
  • Coordinated Microsoft Exchange / NT migration from Novell and Microsoft Mail.
  • Managed the Unix and Novell Environments for the 24x7 service centers.
  • Call center Network migration from Novell 5 & NT 4.
  • Create software Packages/Queries/Advertisements using Novell Zenworks 4.1 for 8000+/- Windows 2000 workstations.
  • Project Manager on the Windows NT/Novell to Windows server 2000 Rollout/Migration from Novell and NT4 for West Texas.
  • Move sites from Novell Netware to Microsoft Active Directory Member of the Active Directory Enterprise Admins group.
  • Administrated Novell Netware 4 server; provided second level support for approx.
  • Migrated major accounting application from MS-Access to MS-SQL Migrated Servers from Novell Netware 3.12 to Intranetware 4.1

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36. Vmware

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low Demand
Here's how Vmware is used in Senior Technical Analyst jobs:
  • Experienced with VMWARE-6.0 Update 1.
  • Produced analyses of VMWare storage environments resulting in approximately 21TB of regained storage space and saving the company approximately $15,000 monthly
  • Focused on building basic level of capacity and performance monitoring and management for Windows and VMWare platform technologies.
  • Designed and developed first VMware environment for Verizon Wireless for Development and Productions environments.
  • Reduced risk and TCO by deploying VMware ESX, P2V-ing old servers, and replacing firewalls and core switches.
  • Matured our world class Customer & Technical Service, Road-Map for ticket routing and escalations User issues at VMWare.
  • Included 16 Windows servers and 25 VMware virtual desktops hosted in four different strategic data centers.
  • Plan, design and implement solutions involving VMware, HP StoreVault, and Microsoft Technologies.
  • Maintained and administered the VMWare server used by the testing team(s).
  • Designed, Implemented & Maintained VMware Virtual OS and all Service Management LAB equipment.
  • Relied on to troubleshoot and convert current servers to VMware for cost savings.
  • Installed, configured and managed VMware ESX hosts, App-V.
  • Developed and documented both manual migration process and automated process using VMware Site Recovery Manager.
  • Manage and deploy Windows Virtual server using VMware ESX 3.0 * Supported McAfee ePO environment for over 70k systems.
  • Lead evaluation and implementation of BMC Patrol Performance Assurance toolkit Built MS Windows and VMWare performance reporting environment.
  • Supported virtual center environments using VMware Infrastructure Client and Leostream (broker software for virtual environment).
  • Promoted to Technical Services Manager to lead the company's new Virtualization VMware Team.
  • Deployed vCenter Operations Manager (vCOps) for capacity planning, growth projection and diagnostics of VMware Infrastructure.
  • Deploy and manage VMware vSphere Storage Appliance Install, Configure and Manage Virtual Center Servers.
  • Assisted with the creation and maintenance of several VMWare VSphere virtual machines located in onsite datacenter.

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37. Html

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low Demand
Here's how Html is used in Senior Technical Analyst jobs:
  • Performed various technical support tasks including new client implementation, PDF mapping, HTML editing and form building.
  • Designed and developed the Custom control which renders the XML content as HTML by using XSLT.
  • Design user interfaces to ensure a consistent user experience using such technologies as HTML, CSS.
  • Created dynamic and static formulas for data calculation using HTML and JavaScript.
  • Designed and developed User Interface pages for several Sales applications using HTML.
  • Created a custom transformation to be used for generating HTML e-mail.
  • Build user interfaces using Sections, Harness and HTML stream rules.
  • Created more user-friendly GUI using tools like HTML and CSS.
  • Developed e-mail templates using HTML and a WYSIWYG editor.
  • Developed internal FedEx web sites using HTML and JavaScript.
  • Programmed in HTML for Human Resources Intranet.
  • Coded CAPEX in Java and front end using XML, XSL, HTML and DHTML in Oracle 8i/WebLogic.
  • Created GUI pages using HTML, JSP and CSS.
  • Utilized pass-thru HTML and JavaScript in developing the Web based forms for the database.
  • Created wireframes (GUI) using HTML and JavaScript according to the requirements.
  • Created working prototype using DHTML and jquery.
  • Used Angular.js, HTML 5, CSS 3.0, CSS, BootStrap and JavaScript for appealing GUI.
  • Designed and developed the web-tier using Html, JSP's, Servlets, Struts and Tiles framework.
  • Created interactive training programs using Front-Page, HTML, Robo Demo and Robo Help.
  • Developed multiple workflows for eBanker utilizing Java, Web Technologies, XSLT, HTML, CSS, and Sybase.

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38. Level Support

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low Demand
Here's how Level Support is used in Senior Technical Analyst jobs:
  • Fulfilled responsibility in delivering first-level support with the application service desk.
  • Provide overall first level support for analysis and recovery.
  • Communicate with Management, 3rd level support teams, and vendors on a daily basis in the pursuit of Making I.T.
  • Provided second-level support for human resources, benefits, payroll, employee self-service and time and labor modules.
  • Provided 3rd level support of the messaging infrastructure, 24 hours a day, 7 days a week.
  • Provide all-level support for multiple Banking Software interfaces for over 500 external clients; install to production.
  • Assist help desk staff with escalated problems that require assistance from third level support groups.
  • Provided highest level support to field and sales consultants as well as other internal departments.
  • Provide 1st & 2nd level support to employees/traders with software and hardware connectivity issues.
  • Provide 2nd level support functions for all store related hardware and software issues.
  • Provided third level support for global customers for application and system issues.
  • Provided top level support to all Consultants and Field Service technicians.
  • Provide first and second level support on hardware and software problems.
  • Instructed weekly technology classes to train up junior level support staff.
  • Performed second level support for external users at 3500 offices.
  • Provide 3rd level support for SBC Yahoo Internet users.
  • Support incident and problem management-communications, reporting, and leading tasks Provided First-level support for all Telecommunications, Server issues.
  • Instituted baseline management of requirement analysis and traceability to program level support for software and document change requests.
  • Provided first level support for problem determination and problem resolution Created and maintain Unix Shell Scripts
  • Provided ITIL 1st level support for 24x7 internal corporate helpdesk via phone and online.

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39. Tcp/Ip

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low Demand
Here's how Tcp/Ip is used in Senior Technical Analyst jobs:
  • Lead the research, development and training efforts to utilize cooperative processing technology using TCP/IP, CICS OS/2 and AAI.
  • Created accounts, configured permissions, and troubleshot LAN/WAN TCP/IP protocol issues in an Ethernet environment.
  • Provided support for network-related connection issues, printers, TCP/IP and remote access issues.
  • Coordinate and implement configuration and support of mainframe printers using TCP/IP and VPS.
  • Configured print server running Windows NT 4.0 using Microsoft TCP/IP printing.
  • Supported LAN protocols, including TCP/IP, IPX, LAT, NETBIOS, and DECNET.
  • Managed all DHCP TCP/IP scopes for NJ site through NetQIP.
  • Configured network protocols such as TCP/IP and Netbeui; troubleshoot local and network printer related issues.
  • Input for authorizations could come in via tcp/ip, online CICS transactions, or by phone.

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40. Mac

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low Demand
Here's how Mac is used in Senior Technical Analyst jobs:
  • Identify end-of-life machines and replace according to defined schedule.
  • Lead product support engineer responsible for core ATM (Automated Teller Machine) software used globally in 100+ countries.
  • Provide support for a wide range of software applications including Windows 7, Mac OS X, Office 2010.
  • Provided appropriate diagnosis, resolution and support for communications issues with telephones, voice mails and facsimile machines.
  • Installed and maintained virtual machines, servers, and firewalls, both onshore and offshore.
  • Test peripherals (printers, scales, scanners, credit card machines, etc.)
  • Support and maintain CTI client installs and DMS push to client machines.
  • Build new test machines and update existing test machines as needed.
  • Create castings, machined parts, and assembly drawings for production.
  • Support MACD implementation for office and contact center phone configuration.
  • Supervised five associates in production support of Mail Order Pharmacy.
  • Provided BPM flows for a pharmaceutical label management process.
  • Support both hardware and software for the Mac OSX.
  • Repair and maintain product analysts test machines.
  • Created templates/images for new virtual machines.
  • Performed MACS (Moves, Adds, and Changes), as requested by client either on site, or remotely.
  • Create and Maintain Teradata Databases, Users, Tables, Views, Macros, Triggers and Stored Procedures.
  • Performed technical and Weibull analyses to forecast overhaul and repair schedules and costs for complex turbo machinery.
  • Managed the Pharmacy Pyxis deployment, Nova Lab Meter deployment, and wireless i-STAT deployment.
  • Supported Berlex, Organon, and Watson Pharmaceutical companies.

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41. Cics

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low Demand
Here's how Cics is used in Senior Technical Analyst jobs:
  • Maintain risk model process, which ran in eight production CICS environments, against 374 million records.
  • Helped install, maintain and troubleshoot National Grid's CICS based Customer system (CSC).
  • Provide CICS Systems Support and perform CICS monitoring duties and perform problem diagnosis & resolution.
  • Performed system tests on new risk model process on both CICS and PC environment.
  • Conducted defect analysis, Batch & CICS ABEND analysis to find out root causes.
  • Create CICS and DB2 Utilization Reports into Excel Spreadsheet for Management review.
  • Modified many other Macro and Command level CICS programs during ongoing maintenance.
  • Worked on the parts warehouse system using Command and Macro level CICS.
  • Support the upgrade of all CICS applications to Transaction Server.
  • Designed CICS to Batch real time interface using MQ Series.
  • Provided insights to allow CICS programs to create emails.
  • Prepared Mainframe CICS operation for next business day.
  • Involved in coding of new CICS/COBOL programs.
  • Developed online screens using CICS/DB2.
  • Maintained PPT, PCT, and FCT for CICS system.
  • Installed CICS software, applying needed PTF's.
  • Created and implemented special projects that interfaced with CA-IDMS, CICS, DB2, and Sybase.
  • Served as CICS Systems Programmer and providing [ ] support.
  • Modified container CICS screen to maintain Palletize Indicator.

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42. Voip

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low Demand
Here's how Voip is used in Senior Technical Analyst jobs:
  • Upgraded and integrated OpenText Fax Server to version 10.6 then to the Cisco VoIP environment utilizing FoIP technology.
  • Provided Tier-3 level support for trouble calls and technical support for VOIP and legacy global operations.
  • Lead Engineer in the coordination and development of VoIP infrastructure on new retail sites.
  • Lead Engineer responsible for the VoIP network stability for the Verizon Wireless core sites.
  • Attained $250K operational savings while implementing voice over IP (VOIP) technology.
  • Designed and implemented VOIP connections across copper, fiber and 802.11a/b/g network.
  • Install, administer, maintain, and troubleshoot 3Com/ShoreTel VOIP phone system.
  • Rolled out Cisco VOIP for approximately 50 users in 3 corporate offices.
  • Deployed 52 Cisco switches for Network Refresh 2016 prior to VoIP project.
  • Planned and oversee 3Com Telephone system Analog to VoIP conversion.
  • Provide customer support for Cisco routers and VoIP equipment.
  • Service and maintain VoIP phones for Call Center.
  • Collaborate with VoIP vendor to resolve soft-phone/hard-phone issues.
  • Group lead for new installations of VoIP systems.
  • Implemented VOIP enabled telephone switches.
  • Created ROI proposal for the migration of more than 3000 phones from Centrex to VoIP including high-level presentations for C-level executives.
  • Provided software implementation and administration of PBX/ VOIP systems for new Citi site migrations to hub platforms via SIP Routing.
  • Consulted on large Florida hotel complex for the provision and installation of a private WIFI network for data and VOIP.
  • Manage Network, VoIP and O/S migration, IT support day-to-day operation.
  • Analyzed and resolved any known VoIP outages or degradations.

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43. Solaris

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low Demand
Here's how Solaris is used in Senior Technical Analyst jobs:
  • Managed SolarisUnix server used for ACD and call center reporting.
  • Analyzed and isolated network issues using network tools such as Riverbed, or Solaris Orion to check for bandwidth issues.
  • Managed internal production databases operating both SQL Server and Oracle using both Windows and Unix (Solaris) operating systems.
  • Provided off hours 24x7 support for all Solaris systems in all Verizon Wireless tier 1 data centers.
  • Tested customer application software primarily on DEC Unix, Sun Solaris, HP/UX and IBM AIX platforms.
  • Administered MQ and Message Broker on AIX, Solaris, z/OS, z/Linux, and Windows.
  • Provide responsive support for Sun hardware running Solaris 8/10 and IBM P-Series running AIX 6.1.
  • Worked on Sun Solaris OS, Windows NT and Oracle Database.
  • Support and maintain Sun Solaris 8,9 and 10-based systems.
  • Performed Solaris OS upgrades of approximately 40 systems.
  • Maintain and participate in training courses (UNIX, VMS, Solaris, NT) to improve IT s standards
  • Maintain all print queues & host monitor & plotters for PC & UNIX (Solaris).
  • PERM) Supported variety of mission critical systems in a Solaris 8 & 10 and AIX 6.1 environment.
  • Managed the Tivoli implementation of the SMC and PLC using Solaris and Tivoli 3.1.

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44. Sdlc

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low Demand
Here's how Sdlc is used in Senior Technical Analyst jobs:
  • Selected to design and incorporate a waterfall oriented SDLC specific to the Verizon testing organization.
  • Managed SDLC project milestones and conducted the elicitation of system enhancements for Senior Management.
  • Developed documentation in support of SDLC requirements utilized by future outsourcing group.
  • Assisted development and production teams by determining application design flaws, optimizing SDLC
  • Managed and executed activities related to all phases of the SDLC - from requirements gathering and analysis to implementation and training.
  • Project involved using a SDLC program and report templates to capture information with emphasis on cost adjustments and marginal corrections.
  • Facilitated the training, guidance and transfer of SDLC knowledge to production support and development staff for CA-JCLCHECK.
  • Worked with TIAA CREF SDLC team to introduce standardized inspection criteria for all four application development divisions.
  • Monitored progress of multiple projects ensuring SDLC milestones and all code/test reviews were conducted on-time and approved.
  • Involved in creating Designing documents and mapping documents for Data stage jobs by following new SDLC.
  • Coordinated with test team in resolving defect reports (DR#) throughout SDLC process.
  • Followed SDLC and QA Foundation principles in systems engineering projects; participated in BCP/DRP.
  • Involved in complete Software Development Life Cycle (SDLC) and multiple releases.
  • Key team member in the design of a secure SDLC for the enterprise.
  • Participated in complete SDLC from inception to deployment to production and maintenance.
  • Contribute to the compliance of Software Development Life Cycle (SDLC).
  • Hired and trained interns to aide in SDLC artifact audits.
  • Developed metrics to track and resolve SDLC compliance issues.
  • Mapped the ISD Stakeholders feedback to the SDLC templates.
  • Supported the project SDLC process.

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3 Sdlc Jobs

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45. Peoplesoft

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low Demand
Here's how Peoplesoft is used in Senior Technical Analyst jobs:
  • Worked with PeopleSoft management team to streamline problem ticket resolution process for optimum efficiency.
  • Provided technical assistance and customer support to PeopleSoft developers and end users.
  • Participated in implementations of new and modified PeopleSoft systems.
  • Participated in Fit/Gap analysis against PeopleSoft delivered capability.
  • Assisted with the development, maintenance and deployment of the standard PeopleSoft client configurations for PeopleSoft developers and end users.
  • Conceptualized and formulated the ERP implementation strategy for PeopleSoft HR, Benefits and Payroll at 7 US newspapers.
  • Tested, documented, and implemented PeopleSoft client configurations, working with Help Desk and LAN groups company-wide.
  • Resolved technical issues and provided best practices for the monitoring, support and maintenance of the PeopleSoft application.
  • Served as a senior technical analyst in support of the implementation of the Stock Administration module of PeopleSoft.
  • Facilitated PeopleSoft HR data/tools refreshes by serving as key liaison between DBA and PeopleSoft Program Office.
  • Provided lead technical, development, and production support for PeopleSoft HRMS and Payroll system.
  • Support of PeopleSoft Functional HRMS 8.8 and FSCM 8.4 modules.
  • Live integration between SAP and PeopleSoft.
  • Tested, documented, and implemented PeopleSoft Citrix Server PeopleSoft client configurations.
  • Conducted presentations on PeopleSoft HRMS and Financials installations, MDAC (Microsoft Data Access Component) and ODBC DSN configurations.
  • Worked with Harcourt's DBA group to create a PeopleSoft Client deployment strategy for remote offices.
  • Integrated Kronos time clocks to PeopleSoft T&L.
  • Provide post-implementation production support and project implementation for PeopleSoft Financials and Ultipro HR system.
  • Served as a mentor for the Harcourt Helpdesk staff on PeopleSoft support for end users.
  • Implemented Taleo to Peoplesoft Integration to Peopleosoft Template-Based Hire.

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46. Problem Resolution

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low Demand
Here's how Problem Resolution is used in Senior Technical Analyst jobs:
  • Provided high-level technical support for complex problem resolution of technical issues and investigation of root cause analysis.
  • Partnered with Field Support Technicians, resolving weekly customer escalations, expediting problem resolution and project completion.
  • Communicated international clients' business interests to internal development groups as part of problem resolution process
  • Facilitated the defect remediation process, including monitoring and reporting the problem resolution.
  • Render technical advice and assistance to field personnel during problem resolution.
  • Develop or determine problem resolution.
  • Manage team of technicians, engineers, third party vendors, and system analysts for complex problem resolution and solution recommendation.
  • Functioned as management's primary point of contact for escalated problem resolution and technical consultant for new project planning.
  • Performed troubleshooting and problem resolution in UNIX and Storage environments, participate in after hours on-call rotation.
  • Worked with 1st level staff for problem resolution, coaching, and training for technical issues.
  • Assist any group with Problem Resolution and Service Requests for G-P corporate approved software and hardware.
  • Created 16 problem resolution articles; 15 received 5 star success rating.
  • Provide problem resolution for incoming calls and service request queue.
  • Respond to internal and external questions and problem resolution.
  • Manage the problem resolution process with Vendor Telephone companies.
  • Provide problem resolution through the use of OSS.
  • Institute the problem resolution process to correct abnormalities.
  • Developed performance metrics to improve help desk quality of service and incident/problem resolution.
  • Supported Level II technical analysts Reviewed installation logs, registry keys and other critical data to aid in problem resolution.
  • Provided problem resolution support to incoming calls to the ITS Help Desk.

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47. ETL

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low Demand
Here's how ETL is used in Senior Technical Analyst jobs:
  • Designed high level ETL architecture for overall data transfer from the OLTP to OLAP with the help of SSIS.
  • Involved in designing ETL as a part of Data warehousing and loaded data in to Fact tables using SSIS.
  • Created ETL SSIS packages to develop jobs for extracting, cleaning, transforming and loading the data.
  • Created the ETL exception reports and validation reports after the data is loaded into the warehouse database.
  • Worked with Seller business user to collect the business requirements and converted them to ETL specifications.
  • Documented mapping of source data to target database tables that resulted in reduced ETL development time.
  • Prepared the ETL design and strategies for the oracle data integration interface development.
  • Tested the entire extraction, transformation and load (ETL) process.
  • Worked on CSV files format to extract data to send it ETL.
  • Compiled source to target mapping documents to design the ETL jobs.
  • Explored ways to optimize existing ETL processes and enhance their performance.
  • Migrate data to SQL database using ETL and DTS.
  • Set up ETL for use with most data sources.
  • Create and test ETL scripts.
  • Created an automated process between content request from clients (ServiceNow API) and SQL database API lookup ETL transformation process.
  • Installed ETL tool (Informatica's Power Center 7.1) with CDC for mainframe.
  • Delivered the project with no functional defects mastering in Ab Initio ETL and Teradata and an elaborate understanding of the functionality.
  • Worked in FAS140-delivary services to run ETLs jobs from end to end to meet Business users requirements.
  • Suggested ETL process for reports Worked with admin team to migrate reports and packages from Dev.
  • Architected a writer ranking dashboard using groovy, Pentaho ETL and Tableau.

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48. JCL

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low Demand
Here's how JCL is used in Senior Technical Analyst jobs:
  • Standardized JCL, significantly improved and reduced schedule run-time.
  • Automated data transfer with external systems, which also handled its own error recovery, written in REXX and JCL.
  • Used CICS, JCL, and VSAM to develop new programs and maintain existing ones.
  • Work with JCL for TPF/IP traces and daily batch jobs performed within the z/TPF infrastructure.
  • Performed on-call support for CA7 & JCL problems, assisted with restores and backups.
  • Analyzed & completely restructured CA7 scheduling and JCL for all sites nationally.
  • Create JCL and scheduling to extract and transfer the file daily.
  • Analyzed and changed JCL Streams to accommodate the new processes.
  • Programmed batch jobs that included JCL and SQL code.
  • Performed job resolution utilizing the JCL Language.
  • Interpret JCL messages and perform required actions.
  • Developed extensive support JCL using IBM utilities.
  • Code and test JCL for production batch processing
  • Trained developers in TSO, ISPF, JCL, SAS, COBOL, and support practices.
  • Processed nightly schedule through CA7 Automatic Scheduling system, corrected JCL errors and Job Abends.
  • Created JCL/PROC/DOC members for each application .
  • Use of JCL s, Cobol and SAS to migrate data for initial loads from IMS segments to DB2.
  • Planned, implemented and supported multiple software packages including Telon R5.0, MQ Series, CAJCL Checker
  • Facilitated, lead and managed transparent transition of vendor software ASG-JCLPrep to CA-JCLCheck.
  • Used Microsoft Office, Cobol, DB2, JCL, Endevor, and Teradata SQL.

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49. Business Units

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low Demand
Here's how Business Units is used in Senior Technical Analyst jobs:
  • Involved extensively in complex customization of AR customer statements as per WCB requirements for various business units.
  • Project included all planning, risks analysis, data gathering and analysis, and coordinating with business units and IT groups.
  • Supported on-site investigation teams by providing Tableau dashboards to help find and re-mediate control deficiencies in the newly acquired business units.
  • Partnered with IT infrastructure, application teams and business units to insure quality information and accurate reports and metrics.
  • Provided Ground-up setup of application monitoring using BAC (110 apps across 4-business units) in an ITIL/ITSM environment.
  • Experience in working with global business units and IT in multiple regions (including offshore development team).
  • Develop and maintain security awareness on the part of IT functional units and other business units.
  • Lead the 1099 preparation efforts for the company's AP business units between 2006 and 2008.
  • Worked across all business units to facilitate global compliance with the new strategic business plan initiative.
  • Installed Microsoft Office 2010 Plus Suite that increase productivity and cost for the business units.
  • Created a risk ranking model in a Tableau dashboard to dynamically identify high-risk business units.
  • Work with support teams by providing consistent quality standard services to our business units.
  • Provide Remote IT Support to all Disney Business Units and 2500+ applications.
  • Distributed PSFT software and documentation to Business Units according to schedule.
  • Provided a variety of technical support functions to serve business units.
  • Performed technical support for all systems delivered to the business units.
  • Created custom reports using SQL / SSRS for various business units.
  • Implemented Cognos independent row level security based on the Geography and Business units, from the database security tables.
  • Serve on the team responsible for implementation of Deltek conversion across five business units, fifteen former companies.
  • Planned, coordinated, and executed several projects as required by various business units within Cargill.

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50. Visio

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low Demand
Here's how Visio is used in Senior Technical Analyst jobs:
  • Core Business Application Management - Understanding of required input/output, data structure/dependencies, and inter-related systems or applications for the division.
  • Designed, installed and maintained technology based infrastructure for all police divisions.
  • Coordinate the establishment, implementation and adherence to policies and procedures that guide and support the provision of information security services.
  • Project Management: Daily management of numerous facility, division and corporate driven projects at main facility and remote sites.
  • Work directly with Cellular Network providers to establish provisioning of M2M devices on both GSM and CDMA networks.
  • Provide technical assist for Divisional Network Engineers with components of the network infrastructure that includes Cisco Routers.
  • Provided technical support, for the Program Management Soldier Protection Individual Equipment Executive division of the Army.
  • Configured operational software for the Time Division Multiple Access (TDMA) Interface Processor (TIP).
  • Improved access provisioning process; reduced cycle time and audit & compliance costs by 60%.
  • Provide help desk, first and second level support to both corporate and divisional staff.
  • Direct supervision and approved Computer System Validation Documentation (IQ, OQ, PQ).
  • Lead Tech Weekly staff meeting to track the progress of Hospital / Division projects.
  • Document and train provisioning teams and junior analysts on appropriate process.
  • Worked directly with Human Resources to deprovision users during time sensitive Off-boarding
  • Produced guiding principles and action plans focused on vision/strategy for 4-person team's development of FRB Chicago's multi-year operating plan.
  • Worked with a team of developers in the development of an enterprise-wide WebLogic/JBoss provisioning tool as a subject matter expert.
  • Provide technical support to twenty-one Geoscientists in the South Texas Division of Onshore Exploration.
  • Assisted with Division project of bringing 3 new hospitals live on Meditech.
  • Project work for Systems Administrators, Division Network Engineers and Telecom.
  • Supported the Invision System and the AS/400 systems 24/7.

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Senior Technical Analyst Jobs

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20 Most Common Skills For A Senior Technical Analyst

Customer Service

10.4%

Data Warehouse

9.2%

Technical Support

8.6%

Pl/Sql

7.8%

Infrastructure

6.8%

Desktop

5.5%

Business Requirements

5.1%

Unix

4.8%

Test Cases

4.7%

Active Directory

4.6%

PCS

4.1%

Windows XP

4.0%

Windows New Technologies

3.6%

Trouble Tickets

3.5%

Setup

3.3%

Mainframe

3.2%

Project Management

3.1%

SQL

2.7%

QA

2.6%

VPN

2.5%
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Typical Skill-Sets Required For A Senior Technical Analyst

Rank Skill
1 Customer Service 7.0%
2 Data Warehouse 6.2%
3 Technical Support 5.8%
4 Pl/Sql 5.3%
5 Infrastructure 4.6%
6 Desktop 3.7%
7 Business Requirements 3.4%
8 Unix 3.2%
9 Test Cases 3.2%
10 Active Directory 3.1%
11 PCS 2.8%
12 Windows XP 2.7%
13 Windows New Technologies 2.5%
14 Trouble Tickets 2.4%
15 Setup 2.2%
16 Mainframe 2.2%
17 Project Management 2.1%
18 SQL 1.8%
19 QA 1.7%
20 VPN 1.7%
21 Suite 1.5%
22 XML 1.5%
23 Citrix 1.5%
24 Linux 1.5%
25 DB2 1.4%
26 Management System 1.4%
27 Internet 1.4%
28 OS 1.4%
29 Sharepoint 1.2%
30 Cobol 1.2%
31 UAT 1.1%
32 SLA 1.1%
33 SAN 1.1%
34 Lotus Notes 1.0%
35 Novell 1.0%
36 Vmware 1.0%
37 Html 0.9%
38 Level Support 0.9%
39 Tcp/Ip 0.9%
40 Mac 0.9%
41 Cics 0.9%
42 Voip 0.9%
43 Solaris 0.9%
44 Sdlc 0.9%
45 Peoplesoft 0.8%
46 Problem Resolution 0.8%
47 ETL 0.8%
48 JCL 0.8%
49 Business Units 0.8%
50 Visio 0.8%
{[{skill.rank}]} {[{skill.name}]} {[{skill.percentageDisplay}]}%
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