What does a senior technical analyst do?

A senior technical analyst specializes in performing research and analysis to optimize technical support procedures in a company. Their responsibilities revolve around coordinating with different departments to gather necessary data, analyzing feedback from clients and employees, assessing existing processes to determine areas needing enhancements, and devising strategies to improve operations. They are also in charge of providing technical support to internal and external parties, installing and repairing systems, and addressing inquiries or concerns, resolving them promptly and efficiently.
Senior technical analyst responsibilities
Here are examples of responsibilities from real senior technical analyst resumes:
- Perform PC imaging and manage active directory accounts.
- Manage various OS and database specific upgrades on Linux/Windows environment.
- Develop integration and automation of ITIL processes in order to achieve superior service management.
- Develop Unix shell scripts to streamline and automate operations processes as well as application monitors across multiple enterprise applications and databases.
- Manage business requirements gathering for functionality development and interface definition from the legacy systems to the CRM and SA management applications.
- Develop utility programs that allows QA testers to easily verify that data imported/export to/from space management system are correct.
- Participate in coding from java part and as well as ENDECA side.
- Create dynamic and static formulas for data calculation using HTML and JavaScript.
- Used Visio to construct a network design and analyze client infrastructures environment.
- Develop Visio work-flow charts and diagrams to ensure production team compliance with client deadlines.
- Create kick start images for all machines on the Linux domain, including desktops and servers.
- Design user interfaces to ensure a consistent user experience using such technologies as HTML, CSS.
- Support the firm wide trading systems and applications which consists of a mix Linux and windows environment.
- Create ETL SSIS packages to develop jobs for extracting, cleaning, transforming and loading the data.
- Design high level ETL architecture for overall data transfer from the OLTP to OLAP with the help of SSIS.
Senior technical analyst skills and personality traits
We calculated that 8% of Senior Technical Analysts are proficient in Infrastructure, Customer Service, and Project Management. They’re also known for soft skills such as Analytical skills, Communication skills, and Creativity.
We break down the percentage of Senior Technical Analysts that have these skills listed on their resume here:
- Infrastructure, 8%
Documented technical solutions and infrastructure designs/improvements.
- Customer Service, 7%
Provided world class customer service while managing daily technical service operations, including project management, network design and implementation.
- Project Management, 6%
Project management for document productions/e-discovery projects submitted by attorneys/paralegals.
- Data Analysis, 5%
Create on-demand reports and data analysis to support customer and provide quality assurance in customer provided data.
- Technical Support, 5%
Provided technical support to Oracle Database Administrators in areas of General Database Administration with emphasis in Backup/Recovery and Database Performance Tuning.
- Java, 5%
Implemented typical requirements by using custom Java code in activities whenever required.
Common skills that a senior technical analyst uses to do their job include "infrastructure," "customer service," and "project management." You can find details on the most important senior technical analyst responsibilities below.
Analytical skills. The most essential soft skill for a senior technical analyst to carry out their responsibilities is analytical skills. This skill is important for the role because "analysts must interpret complex information from various sources and decide the best way to move forward on a project." Additionally, a senior technical analyst resume shows how their duties depend on analytical skills: "designed and developed searching capability in sharc to be able to search any and all metadata using java and lucene. "
Communication skills. Another soft skill that's essential for fulfilling senior technical analyst duties is communication skills. The role rewards competence in this skill because "analysts work as a go-between with management and the it department and must explain complex issues in a way that both will understand." According to a senior technical analyst resume, here's how senior technical analysts can utilize communication skills in their job responsibilities: "access infrastructure devices locally and via telnet to ensure remote access and communication functions are fully operational. "
Creativity. Another skill that relates to the job responsibilities of senior technical analysts is creativity. This skill is critical to many everyday senior technical analyst duties, as "because analysts are tasked with finding innovative solutions to computer problems, an ability to “think outside the box” is important." This example from a resume shows how this skill is used: "developed a new warehouse and inventory management decision support system (java, windows)"
The three companies that hire the most senior technical analysts are:
- Citi29 senior technical analysts jobs
- BMO Capital Markets28 senior technical analysts jobs
- Splunk27 senior technical analysts jobs
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Senior technical analyst vs. Technical support senior engineer
A technical support senior engineer is primarily in charge of resolving complicated issues and concerns through calls and correspondence, ensuring efficiency and client satisfaction. Their responsibilities include coordinating with customer support staff to gather data, studying records of initial assessments, liaising with clients to identify their needs, utilizing their expertise to develop solutions, and maintaining records of all transactions. Furthermore, as a technical support senior engineer, it is essential to lead and serve as a mentor to others, all while implementing the company's policies and regulations.
There are some key differences in the responsibilities of each position. For example, senior technical analyst responsibilities require skills like "infrastructure," "project management," "data analysis," and "technical support." Meanwhile a typical technical support senior engineer has skills in areas such as "azure," "customer satisfaction," "troubleshoot," and "customer issues." This difference in skills reveals the differences in what each career does.
Technical support senior engineers tend to make the most money working in the telecommunication industry, where they earn an average salary of $104,548. In contrast, senior technical analysts make the biggest average salary, $109,498, in the finance industry.On average, technical support senior engineers reach similar levels of education than senior technical analysts. Technical support senior engineers are 2.7% less likely to earn a Master's Degree and 0.5% less likely to graduate with a Doctoral Degree.Senior technical analyst vs. Analyst lead
The duties of an analyst lead depend on one's line of work or industry of employment. Typically, their responsibilities revolve around performing research and analysis, coordinating with different departments to gather leads and data, reviewing findings, and producing reports and presentations for the stakeholders and other higher-ranking officials. Through the results, an analyst lead can provide advice, devise strategies for business optimization, spearhead the development of processes, identify strengths and weaknesses, and offer recommendations on areas in need of improvement. All of this is done while in adherence to the company's vision and mission.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that senior technical analyst responsibilities requires skills like "infrastructure," "technical support," "business processes," and "san." But an analyst lead might use other skills in their typical duties, such as, "analytics," "powerpoint," "cloud security," and "c #."
Analyst leads may earn a lower salary than senior technical analysts, but analyst leads earn the most pay in the finance industry with an average salary of $110,488. On the other hand, senior technical analysts receive higher pay in the finance industry, where they earn an average salary of $109,498.analyst leads earn higher levels of education than senior technical analysts in general. They're 5.2% more likely to graduate with a Master's Degree and 0.5% more likely to earn a Doctoral Degree.Senior technical analyst vs. Business systems senior analyst
Business systems senior analysts are responsible for resolving problems and requirements related to organizational information. They perform various duties that include determining operational objectives, designing computer programs, and improving business systems by designing modifications and studying current practices. Additionally, they are responsible for defining project requirements, maintaining user confidence and information confidentiality, and preparing technical reports. These professionals are also expected to maintain their knowledge by participating in professional associations or attending educational workshops. The skills and qualifications required for this position include previous work experience, software design and development, and problem-solving skills.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from senior technical analyst resumes include skills like "infrastructure," "customer service," "technical support," and "linux," whereas a business systems senior analyst is more likely to list skills in "business process," "business analysis," "scrum," and "business stakeholders. "
Business systems senior analysts make a very good living in the health care industry with an average annual salary of $108,902. On the other hand, senior technical analysts are paid the highest salary in the finance industry, with average annual pay of $109,498.business systems senior analysts typically earn higher educational levels compared to senior technical analysts. Specifically, they're 8.7% more likely to graduate with a Master's Degree, and 0.3% more likely to earn a Doctoral Degree.Senior technical analyst vs. Technical team lead
The responsibilities of a technical team lead revolve around overseeing the progress and performance of a technical team, ensuring they are functioning efficiently. They mostly delegate tasks, manage schedules, set goals, produce reports and presentations, respond to correspondence, and coordinate with staff, clients, and other department personnel to ensure accuracy and timeliness for all projects. As the leader, it is crucial to implement the policies and regulations of the company, all while leading and encouraging the staff to reach goals.
Types of senior technical analyst
Updated January 8, 2025











