Senior technical architect job description

Job Description (Posting)

Provide consultancy on the Critical Manufacturing MES solution and integrate necessary systems and sub-systems into the overall MES platform from the industry best practices. Support internal business requirement by working with key user and MES agile core team to identify solution. Working on development on Critical Manufacturing MES module such as rules, DEE Actions, Name Generators, Web Services, design UI pages, Queries and reports. Author requirement/functional specifications for new/existing MES modules and/or solutions and liaise with developers to develop them in a low/no code platform to realize the capabilities. To perform administrative functions of the MES System such as Master Data Management, SAP integration, Master Data management, Dispatching etc. Design test cases and test scenarios testing for the MES capabilities introduced and document them in our test management system. Support on delivery documentation and training material for the key user Requirements: Master s degree / Bachelor's degree in Computer Science, Computer Engineering, Information Technology or equivalent. 8 to 12 years of working experience MES Critical Manufacturing. Proficient in web technologies such as MS SQL, VB.NET, C#.NET, web services, - SAP, Tibco, GDPS, EADOS, Stibo STEP, Transport Systems, File Transfer Services (Lobster/Seeburger) is an added advantage. Experience working with and deploying any one or more industrial MES module in Critical Manufacturing is mandatory. Knowledge of data integration and master Data Management, Advanced Process Control (FDC, R2R, SPC) or shopfloor Applications is an added advantage. Good command of the English language and exceptional interpersonal and communication skills with all levels of people is desirable. (1.) Creation of solution and architectural views (logical, conceptual, development, execution, infrastructure and operations architecture) (2.) To assess the domain IT landscape assessment and Application portfolio optimization for gap analysis (3.) To contribute towards whiteortechnical papers and knowledge base (4.) To ensure knowledge up-gradation and work with new and emerging productsortechnologies (5.) To manage Non Functional Requirement adaption for the solution (6.) To study and define system requirements addressing stakeholder, portfolio concerns

Qualification

B-Tech

Skill (Primary)

Technical Skills (ERS)-Databases-RDBMS-MySQL

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Job Summary

Responsible For Translating The Client *S Business Requirements Into Specific Systems, Applications Or Process Designs For Very Large Complex It Solutions And Integrating Architecture. Acts As An Advocate For The Client, As The Ultimate Authority On The Architecture Designed To Address Client Business Problems. Provides Direction For Design Activities. Provides Technical Guidance To Project Team Areas As Appropriate. Facilitates The Establishment Standards And Guidelines That Guide The Design Of Technology Solutions. Reviews, Advises And Designs Standard Software And Hardware Solution Options, Risks, Costs Versus Benefits And Impact On The Enterprise Business Process And Goals. Develops And Documents The Framework For Integration And Implementation For Changes To Technical Standards. Assists In The Development Of And Manages An Architecture Governance Process. Tracks Industry Trends And Maintains Knowledge Of New Technologies To Better Serve The Enterprise *S Architecture Needs.

Responsibilities

1. Responsible for translating the client's business requirements into specific systems, applications or process designs for very large complex IT solutions and integrating architecture. 2. Act as an advocate for the client, as the ultimate authority on the architecture designed to address client business problems. 3. Provide direction for design activities. 4. Provide technical guidance to project team areas as appropriate. 5. Facilitate the establishment standards and guidelines that guide the design of technology solutions. 6. Review, advise and design standard software and hardware solution options, risks, costs versus benefits and impact on the enterprise business process and goals. 7. Develop and document the framework for integration and implementation for changes to technical standards. 8. Assist in the development of and manages an architecture governance process. 9. Track industry trends and maintains knowledge of new technologies to better serve the enterprise's architecture needs. 10. Communicate and interact effectively and professionally with co-workers, management, customers, etc. 11. Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies. 12. Maintain complete confidentiality of company business. 13. Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.

* Bachelor Degree * 10 years technical experience including 4 years web specific hardware and software architecture design experience. * Recognized as an expert within HCSC * Anticipates internal and or external business challenges and/or regulatory issues; recommends process, product or service improvements * Solves unique and complex problems that have a broad impact on the business * Contributes to the development of functional strategy * Leads project teams to achieve milestones and objectives * Progression to this level is typically restricted on the basis of business requirements

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HCSC Employment Statement:

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Service Excellence Contact Center Specialist Senior

Customer & Marketing is creating a new model for a new age-we're an agency and a consultancy. Understanding the digital space and preparing for what's next is at our core. We help clients reimagine how profits are made, how relationships are created and led; we reshape the landscape of work and rewire the high-reaching fabric of entire industries. That's the power of driving disruption. That's Deloitte Digital.

Work you'll do

The Service Excellence Technology Architect deliver full life-cycle services related to contact center technologies and vendors. Services may range from pre-sales solution engineering, discovery/requirements, design, and implementation. Bring to market AI-powered consulting services that address use cases across predictive engagement, self service, orchestration and employee optimization.

The team

Digital Customer offering focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. The ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the "creative digital consultancy" real and in doing so, make new markets

Professionals will serve our clients through the following types of work: * Emerging | enables different capabilities throughout Lead to Fulfillment life cycle, we are closely aligned in assisting clients in providing a high-quality customer experience and executing efficient processes. * Sales Excellence & Service Excellence | Integrate the latest technologies with leading-edge strategies, insights, experiences, and talent to enable outstanding customer service * Salesforce | Deloitte unleashes the powerful Salesforce platform for our clients to drive the best possible outcomes and redefine engagement. We innovate like never before by creatively using technology to help enhance digital customer and employee experiences for our clients.

Qualifications

Required * Four-year Undergraduate degree. * Certification in contact center technology and or network management * A minimum of six year's hands-on experience deploying contact center technology solutions as part of a consulting organization, service-provider organization, software vendor's professional services team, or vendor's product development team * Contact Center capacity planning experience * Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve * Limited sponsorship may be available

Preferred * MBA, or MS in tech-related field * Technical project management and solution design * Experience in developing and maintaining positive and productive relationships with clients * Ability to multitask and work well in a fast-paced environment * Experience as a leader and demonstrated success in maintaining high performing teams in customer operations and technology space * Strong problem-solving skills in a complex telephony environment as well as the ability to instituting quality and continuous management principles into practice * Strong vendor management and partner relationship skills with prior experience in ensuring the contract compliance and service delivery * Ability to establish goals and objectives and recommend solutions to complex telecommunication and customer service problems by utilizing key metrics and identifying trend * Ability to continually improve service while adapting to changing business needs * Ability to explain technical concepts and technologies to business leaders, and business concepts to the contact center technology teams * Experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical) * Strong vendor management and partner relationship skills with prior experience in ensuring the contract compliance and service delivery * Contact center as a Service (CCaaS) * Conversational AI & IVR * CTI (Computer Telephony Integration) * IVA (Interactive Voice Assistant- AI-enabled IVR) & IVR (Interactive Voice Recognition) * Speech Analytics * Enterprise Voice communications using SIP, VoIP, WebRTC * Omni-channel interaction delivery and routing * Contact Center capacity planning

DigCust2021

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.