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Become A Senior Technical Associate

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Working As A Senior Technical Associate

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $90,000

    Average Salary

What Does A Senior Technical Associate Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Senior Technical Associate

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Senior Technical Associate Career Paths

Senior Technical Associate
Member, Technical Staff Senior Software Engineer Project Manager
Information Technology Director
10 Yearsyrs
Member, Technical Staff Senior Software Engineer Senior Project Manager
Senior Product Manager
9 Yearsyrs
Member, Technical Staff Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Project Manager Information Technology Director
Vice President Of Information Technology
12 Yearsyrs
Project Manager
Delivery Manager
7 Yearsyrs
Lead Technician Manager Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Lead Technician Manager
Information Technology Manager
7 Yearsyrs
Lead Technician Senior Consultant Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Team Leader Manager Information Technology Project Manager
Service Delivery Manager
10 Yearsyrs
Team Leader Project Leader Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Team Leader Senior Consultant Information Technology Manager
Information Technology Technical Services Manager
9 Yearsyrs
Senior Consultant Supervisor Production Manager
Technical Manager
7 Yearsyrs
Quality Assurance Lead Senior Business Analyst
Implementation Manager
8 Yearsyrs
Quality Assurance Lead Senior Test Systems Engineer Senior Systems Engineer
Systems Manager
6 Yearsyrs
Quality Assurance Lead Quality Assurance Supervisor Quality Control Manager
Technical Services Manager
7 Yearsyrs
Technical Manager Technical Support Manager Network Manager
Information Systems Manager
6 Yearsyrs
Technical Manager Technical Support Manager Information Technology Support Manager
Information Technology Systems Manager
8 Yearsyrs
Technical Manager Technical Support Manager Information Technology Operations Manager
Service Desk Manager
7 Yearsyrs
Senior Systems Engineer Senior System Administrator
Information Technology Supervisor, Information Technology
6 Yearsyrs
Senior Systems Engineer Senior System Administrator Help Desk Manager
Incident Manager
9 Yearsyrs
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Do you work as a Senior Technical Associate?

Help others decide if this is a good career for them

Average Length of Employment
Technical Manager 3.9 years
Technical Analyst 2.8 years
Top Careers Before Senior Technical Associate
Consultant 6.2%
Developer 4.6%
Internship 4.6%
Associate 2.9%
Technician 2.8%
Top Careers After Senior Technical Associate
Consultant 8.8%
Manager 3.2%
Owner 3.0%

Do you work as a Senior Technical Associate?

Senior Technical Associate Demographics

Gender

Male

66.6%

Female

24.4%

Unknown

9.0%
Ethnicity

White

51.0%

Asian

21.0%

Hispanic or Latino

13.2%

Black or African American

10.7%

Unknown

4.1%
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Foreign Languages Spoken

Spanish

47.5%

French

10.0%

Portuguese

7.5%

Chinese

5.0%

Carrier

5.0%

Korean

5.0%

Italian

5.0%

Russian

2.5%

Japanese

2.5%

Greek

2.5%

Cheyenne

2.5%

Mandarin

2.5%

Tamil

2.5%
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Senior Technical Associate Education

Schools

University of Phoenix

15.5%

New Jersey Institute of Technology

7.7%

Illinois Institute of Technology

6.7%

Pennsylvania State University

6.7%

DePaul University

5.7%

George Washington University

5.2%

More Tech Institute

5.2%

University of Central Florida

4.6%

New York University

4.1%

North Central College

4.1%

George Mason University

4.1%

Carnegie Mellon University

3.6%

Stevens Institute of Technology

3.6%

Monmouth University

3.6%

Northeastern University

3.6%

Georgia Institute of Technology -

3.6%

University of South Florida

3.1%

Fairleigh Dickinson University

3.1%

Ohio State University

3.1%

Benedictine University

3.1%
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Majors

Computer Science

17.1%

Business

15.4%

Electrical Engineering

11.6%

Computer Engineering

6.0%

Information Technology

6.0%

Computer Applications

5.7%

Computer Information Systems

5.3%

Electrical Engineering Technology

5.0%

Finance

3.6%

Information Systems

3.2%

Management

2.8%

Accounting

2.7%

Management Information Systems

2.5%

Computer Networking

2.5%

Project Management

2.4%

Engineering

2.3%

Chemistry

2.2%

Marketing

1.3%

Communication

1.1%

Psychology

1.1%
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Degrees

Bachelors

36.4%

Masters

35.2%

Other

12.7%

Associate

8.2%

Certificate

2.6%

Doctorate

2.4%

Diploma

2.4%

License

0.1%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$90,000
View Detailed Salary Report
$66,000
Min 10%
$90,000
Median 50%
$90,000
Median 50%
$90,000
Median 50%
$90,000
Median 50%
$90,000
Median 50%
$90,000
Median 50%
$90,000
Median 50%
$123,000
Max 90%
Best Paying Company
Salesforce
Highest Paying City
San Jose, CA
Highest Paying State
New Hampshire
Avg Experience Level
4.2 years
How much does a Senior Technical Associate make at top companies?
The national average salary for a Senior Technical Associate in the United States is $90,405 per year or $43 per hour. Those in the bottom 10 percent make under $66,000 a year, and the top 10 percent make over $123,000.

Real Senior Technical Associate Salaries

Job Title Company Location Start Date Salary
Senior Associate Technology L2 Sapient Corporation New York, NY Feb 11, 2015 $160,000
Senior Associate, Digital Business & Technology PWC Strategy& (Us) Inc. New York, NY May 11, 2015 $155,210
Senior Associate, Healthcare Technology Strategy Pricewaterhousecoopers Advisory Services LLC Florham Park, NJ Oct 26, 2016 $147,000
SR. Associate, EIM Business Technology Datum LLC Annapolis, MD Sep 13, 2015 $140,000
Senior Allocation Technical Associate SGS North America, Inc. Deer Park, TX Jan 14, 2015 $139,485
Senior Technology Associate Keystone Strategy LLC Brisbane, CA Jan 29, 2016 $133,333
Senior Associate Technology Sapient Corporation Boston, MA Aug 18, 2016 $131,747
Senior Associate Technology Sapient Corporation Boston, MA Jun 17, 2016 $131,747
Senior Associate Technology Sapient Corporation Boston, MA Sep 06, 2016 $131,747
Senior Associate Technology Sapient Corporation Boston, MA Aug 06, 2016 $131,747
Senior Associate Technology Sapient Corporation Boston, MA Mar 06, 2016 $131,747
Senior Associate Technology Sapient Corporation Boston, MA May 16, 2016 $131,747
Senior Associate Technology Sapient Corporation Boston, MA Jan 11, 2016 $131,747
Senior Associate Technology Sapient Corporation Boston, MA Nov 30, 2016 $131,747
Senior Associate Technology L2 Sapient Corporation Edison, NJ Nov 11, 2016 $109,710
Senior Associate Technology L2 Sapient Corporation Warren, NJ Nov 11, 2016 $109,710
Senior Associate Technology L1 Sapient Corporation New York, NY Oct 01, 2015 $108,763
Senior Associate Technology L2 Sapient Corporation OFallon, MO Mar 02, 2016 $108,675
Senior Associate Technology L2 Sapient Corporation New York, NY Dec 14, 2015 $108,675
Senior Associate Technology L2 Sapient Corporation Menlo Park, CA Dec 02, 2016 $108,675
Senior Associate Technology L2 Sapient Corporation New York, NY Apr 25, 2016 $108,577
Senior Associate Technology L2 Sapient Corporation Birmingham, MI Mar 10, 2016 $108,577
Senior Associate Technology L2 Sapient Corporation Minneapolis, MN Jun 20, 2015 $98,725
Senior Associate Technology L2 Sapient Corporation Alpharetta, GA Aug 13, 2015 $98,345
Senior Associate Technology L2 Sapient Corporation New York, NY Jul 31, 2015 $98,345
Senior Associate Technology L1 Sapient Corporation Atlanta, GA Dec 10, 2015 $98,077
SR. Associate-Technology (Software Developer) Synechron, Inc. Nashville, TN Mar 22, 2015 $98,000
Senior Associate Technology L2 Sapient Corporation Atlanta, GA Sep 06, 2015 $97,850
Senior Associate Technology L1 Sapient Corporation Charlotte, NC Jun 03, 2015 $97,000
Senior Associate Technology L2 Sapient Corporation Smithfield, RI Aug 21, 2016 $97,000

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Top Skills for A Senior Technical Associate

  1. Test Cases
  2. Web Application
  3. Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Worked closely with business to discuss functional requirements and developed test cases.
  • Developed profile management module for OneStore web application for Nike.
  • Developed, reviewed and maintained test cases and test scripts/procedures from requirement documentation, specification documentation and/or business scenarios.
  • Administered and relocated Unix based system to retain process test functionality within time constraints.
  • Upgraded Atlanta and hub offices from Windows NT 4.0 to Windows XP, and from Windows XP to Windows 7.

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Top 10 Best States for Senior Technical Associates

  1. District of Columbia
  2. New Jersey
  3. Virginia
  4. Colorado
  5. Delaware
  6. Massachusetts
  7. Rhode Island
  8. New York
  9. Connecticut
  10. Maryland
  • (371 jobs)
  • (793 jobs)
  • (1,206 jobs)
  • (724 jobs)
  • (88 jobs)
  • (859 jobs)
  • (97 jobs)
  • (1,289 jobs)
  • (304 jobs)
  • (600 jobs)

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