Senior technical associate job description

As a Senior Associate in our Technology Enablement practice, you will be part of a team that collaborates with our clients - business and technology leaders - to develop and implement custom technology solutions designed to streamline their business operations and improve their bottom line. Working within a rapidly evolving field means that you will have the opportunity to tackle a variety of complex projects related to business process and technology strategy; system selection, implementation, and optimization; and data analytics.

While much of your day-to-day work as a Senior Associate will involve supporting the team through client engagements (think: conducting research, developing client deliverables, and managing project timelines), you will quickly augment your advisory toolkit by regularly interfacing directly with clients, digging deep into their problems in real-time, and delivering ongoing thought partnership. With experienced leaders to guide you along the way - including a dedicated performance advisor - we are invested in accelerating your growth.

What You'll Do:Conduct research and analysis related to a variety of corporate function technology strategies, systems, and data analytics issues Use general business, finance, and technology acumen to develop solutions for clients Partner directly with clients to support their needs and deliver high-quality projects Develop reports, presentations, and other client-facing deliverables Collaborate with the project team to manage workstreams and ensure deadlines are met Provide coaching and guidance to junior team members

Who You Are:You have a passion for developing and maintaining client relationships You get the job done and have fun doing it You thrive in an ever-changing, dynamic work environment You readily identify problems and instinctively look for solutions You demonstrate analytical rigor and strong written and verbal communication skills You enjoy participating in internal and external company initiatives such as community service, training, recruiting, and firm events You have the ability and desire to travel as required based on the client's location

Required Qualifications:Minimum 4 years of technology consulting or industry experience Experience with one or more of the following: Data analytics and visualization, and Technology-enabled business transformation. Experience with one or more of the following business applications: ERP (NetSuite, Microsoft Dynamics, Infor, IFS, SAP, Oracle), Finance Governance (BlackLine, Trintech), CPM (OneStream, Planful, Hyperion), and Data Visualization and Analysis (Tableau, PowerBI, Incorta, Alteryx) Process and/or technology improvement experience within accounting and finance OR procure to pay, record to report, or order to cash Bachelor's in Management Information Systems (MIS), Data Science, Accounting, Finance, or a related field

At Riveron, you'll collaborate with multi-disciplinary teams to deliver meaningful solutions to a variety of clients, work alongside experienced leaders who are invested in your growth, and be part of an inclusive and vibrant community of individuals who truly love what they do and who they do it with. Our entrepreneurial culture is rooted in a belief that every perspective is uniquely valuable, and that spirit has enabled our significant growth. Along with that growth comes opportunity - for more impactful work, enhanced flexibility, and progressive benefits that support healthy, prosperous lives in and out of work.

Riveron is a people-first business advisory firm that operates at the center of the latest business trends. We partner with our clients - ranging from large global multinational organizations to high growth private entities - to solve the dynamic and complex issues faced by modern finance organizations.
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Riveron Consulting is an Equal Opportunity Employer and believes that we are stronger together through our diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Country: United States of America

WHAT YOU WILL BE DOING

USA Job Function Description: Collaborates with executive team members to determine and prioritize projects and conducts resource planning. Provide recommendations and consultation to improve teamwork. Working with leadership to deliver, monitor, and communicate progress towards goals. Manages and implements internal or external IT projects or programs with a defined start and end. Leads team members from various job families through a defined project life cycle. Plans, develops, coordinates, and assists with project activities through all project phases (e.g., project planning, execution, communication, financial management, and issues/risk mitigation). Allocates, obtains, and manages resources and project management tools to achieve project objectives. Creates and implements assessment processes to enforce timely completion of projects in accordance with standards and requirements.

Essential Functions/Responsibilty Statements:

Manages the project lifecycle from initiation through to program closure.
Manages and resolves risks, issues and dependencies.
Leads and provides direction and guidance for a wide array of activities associated with project planning and management to ensure that projects are completed on time, within budget and to client specifications.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: Bachelor's Degree or equivalent work experience

Work Experience: 9-12 years ; Experience with technology or financial services industry is strongly preferred.

Skills and Abilities:
Knowledge of SDLC, including Waterfall and Agile methodologies.
Ability to understand, analyze, and communicate technical designs, project issues, and project status is required.
Experience supporting customer facing, high-volume, mission critical applications strongly preferred.
Demonstrated ability to effectively manage project commitments to achieve quality solutions.
Demonstrated ability to manage and lead project resources.
Proven ability to adhere to software project management best practices.
Demonstrated excellent written and verbal communications skills.

Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occassional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: Employer Rights:This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

Since 1992, Ciena has been driven by a relentless pursuit of network innovation. We believe in a network that grows smarter, more agile, and more responsive every day. This means that when you digitally interact in your world - picking up the phone, streaming video, texting a friend or loved one - your interactions are being enabled by Ciena technologies. Ciena makes your social / entertainment / business existence REAL.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified below and you think you can bring value to the role, we'd love to learn more about you!

At Ciena, we proactively support and encourage individuals to explore all internal career opportunities.

Inside First is committed to considering YOU first to fill open roles, in addition to exploring externally.
Learn more about Inside First.

Please note: Be sure to update your Professional Profile PRIOR to applying for this internal job requisition. To do so please go to the ‘Career' icon on your Workday Home page and select the options under ‘View' that you need to update (Work History, Education, etc.). Click here for detailed instructions.

Your Role

As Technical Support engineer, you will provide system level pre & post-sales support for CIENA's Customer base. This includes testing, troubleshooting and remote technical support for CIENA products.

This position may also involve on-site day to day interaction with the customer concerning all aspects of network planning, deployment and technical network issues and design.

Successful candidate may need to attend customer maintenance windows related to ongoing issues and provide support outside of normal business hours and work with internal customer facing teams to manage customer issues.

Successful applicant will be supporting Ciena's Converged Packet Optical product suite as primary product.

Your Responsibilities

Provide remote technical support (via telephone or online) on identified CIENA products 24x7 when required. Manage technical support cases/tickets end to end.Be able to accept on-call duties outside of normal business hours when required. Review with senior engineers issues found in the field and assist Communication with Design and Supply Chain on problems found Utilize debug tools as well as lab research to aid Customer's technical problem. Recover information necessary to escalate the incident/issue to senior engineers. Escalation may eventually include Engineering/Design, Product/Project Management, Documentation, or TrainingProvide Customer feedback to Quality Assurance, Design, Product Management, Technical Publications and Training Contribute to publishing of Method of Procedure (MOP), Internal Service Bulletin (ISB) and Field Service Bulletin (FSB) documents.Contribute to knowledgebase (KCS) Perform a Customer Lead Engineer role for specific customers, as assigned.Perform Resident Engineering functions on-site or remote, as assigned.Travel to customer sites and Ciena locations globally, as required.

Minimum Qualifications

Bachelor's degree in technical field (e.g. Electronics and Communications Engineering) from a college or university.4 to 8 years related experience in the field of telecommunications preferably in technical support role Experience in operation, maintenance and troubleshooting of fiber optic transport systems and associated technologies including but not limited to DWDM, ASON, OSRP, Protection schemes, Raman Amplification, different fiber types, fixed and flexible grid DWDM systems Knowledge in design and implementation of optical Data Communications Network (DCN) for Network Element (NE) management

Preferred Qualification

Knowledge of Subsea solutions ,SLTE (Submarine Line Terminal Equipment) and wetplant functionality is a plus Proficiency with various ‘office' software applications including Microsoft Outlook, Microsoft Word, and ExcelMotivated self-starter with excellent time management skills and an ability to work from broad guidelines with minimal supervision Familiar with various types of test equipment for optical and protocol testing Good understanding Optical System design Ability to analyze, troubleshoot and resolve problems Knowledgeable of system level troubleshooting of fiber optic telecommunications transport and switching equipment.In depth knowledge of OTN, SONET/SDH/DWDM and optical network design Carrier Ethernet, IP and packet networking knowledge and experience including but not limited to the following protocols: OSPF, MPLS, BGP, ASBR, etc.Knowledge of computers, data communications, Red Hat Linux, UNIX SUN/Oracle operating systems and IP network experience would be an advantage Experience with network management systems Strong background in relationship building and customer focus Team player Ability to deal with stressful situations Excellent time management skills Must have the ability to communicate in English language both verbal and written Independent and can work outside of office location.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.