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The differences between senior technical associates and technical support engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior technical associate and a technical support engineer. Additionally, a senior technical associate has an average salary of $95,321, which is higher than the $85,716 average annual salary of a technical support engineer.
The top three skills for a senior technical associate include project management, hyperion and client facing. The most important skills for a technical support engineer are technical support, customer service, and troubleshoot.
| Senior Technical Associate | Technical Support Engineer | |
| Yearly salary | $95,321 | $85,716 |
| Hourly rate | $45.83 | $41.21 |
| Growth rate | 10% | 10% |
| Number of jobs | 123,605 | 184,542 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 63% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Senior technical associates are professionals who are responsible for supervising a team of technical associates that monitor and maintain the computer systems and networks for an organization. Under the direction of the technical director, these senior associates must perform tasks such as diagnose hardware and software faults and collaborating with field engineers to solve any complex problems. They must work with software application developers to create application software that provides project management and supports account transactions. Senior technical associates must also train computer technicians in performing troubleshooting on hardware and software applications.
A technical support engineer is responsible for responding to customer issues, providing immediate resolutions to their system issues through remote assistance. Technical support engineers must have strong knowledge of software and hardware applications to diagnose system defects and process troubleshooting. They also assist customers with the installation of programs and updates to improve system performance, escalating high-level concerns to appropriate internal technology teams. A technical support engineer must have strong command with technical systems, as well as excellent communication and time-management skills to understand clients' issues while documenting procedures.
Senior technical associates and technical support engineers have different pay scales, as shown below.
| Senior Technical Associate | Technical Support Engineer | |
| Average salary | $95,321 | $85,716 |
| Salary range | Between $67,000 And $133,000 | Between $61,000 And $119,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | New York | Washington |
| Best paying company | DoorDash | Meta |
| Best paying industry | Internet | Technology |
There are a few differences between a senior technical associate and a technical support engineer in terms of educational background:
| Senior Technical Associate | Technical Support Engineer | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 63% |
| Most common major | Electrical Engineering | Electrical Engineering |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior technical associates' and technical support engineers' demographics:
| Senior Technical Associate | Technical Support Engineer | |
| Average age | 42 | 42 |
| Gender ratio | Male, 72.9% Female, 27.1% | Male, 83.3% Female, 16.7% |
| Race ratio | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 14.8% Asian, 14.8% White, 54.3% American Indian and Alaska Native, 0.4% | Black or African American, 9.8% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 15.0% White, 54.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |